While traveling on vacation from Tennessee, my GLK broke down off the interstate south of High Point about 5:00 on a Tuesday afternoon, called these guys, Nancy answered and provided a trustworthy tow service, 20 minutes later my car was heading to the shop. Despite being after hours, the shop owner came and met us as we arrived and realizing my predicament immediately began working after discovering the problems. He called in one of his mechanics to help and within 30 minutes they had removed and replaced two broken pulleys and installed a new belt, problem repaired. All of this after closing for the day! Amazing!!!!And it gets even better, Randy could have really stuck me with an inflated bill, but instead he was ridiculously fair, how great is that?I cannot say enough good things about these folks.Ive had several Mercedes through the years and dealt with many dealers and mechanics, I rate these guys at the top and highly recommend them for all Mercedes Benz service.Thank you so much to Randy, Nancy and Johnny, Good Samaritans still do exist!

Great shop with great customer service

Car sat in lot for 10 months. I called a few times, got apologies that they were busy. I stopped by several times same excuse. Fast forward I get a call this past Monday that my car car is done with no charge. I was told that they charged the battery and now my ignition switch issue was now solved. I was out of town attending to some business and told them I would pick up my car Friday. Thursday I get a nasty voicemail. I did immediately call and spoke to randy who was loud and threatening I was threatened with storage fees. It took them 10-11 months to charge the battery and solve my ignition issues. The lack of professionalism. Would certainly overshadow the one positive review that I have found. I cant speak to his skill at repairing Mercedes as it took 10-11 months to get a battery charge. The problem seems to be that he takes in work he knows he cant do in a reasonable amount of time. The lot in the rear and driveways on both sides are loaded with cars. As I have 4 other cars I was not desperate. The attitude and lack of customer service I would not recommend you take your car to this shop under any circumstances.

Randy is knowledgeable and has all the right equipment to work on these cars. I trust going here 100 times over going to the expensive run around Mercedes dealership. As someone who has worked in a mechanic shop many years of my life, its refreshing to see a shop like this one. Will be sending my familys vehicles, should their Mercedes give trouble.

Good work at a fair price.