Mom was at Dr’s office and started on O2 @1:00 and had O2 supplies delivered and set up same day at 7:00. Delivery person was so nice and showed me everything I needed to know complete with repair and emergency numbers. Very pleased with service so far!

The delivery of everything was amazing. They were quick, efficient, had our items to us the day after requested. (The first hospital bed was very noisy, banged around while using the controls & bars were bent) All other equipment was nice, most being brand new.

We have been waiting a week for this company to bring out the oxygen concentrator for my husband who was released from the hosputal. We still have not gotten it and had to borrow a machine from a friend of ours. This is totally ridiculous. I would never ever recommend this for anything with their poor service

Matthew was very polite and prompt. He called me ahead of time to let me know whether would be here. He was very courteous and had great manners. He is an awesome worker. If I ever need services from you all again I want Matthew to be the one who comes to my house.

From the front office to the delivery technician, everyone at AdaptHealth have been very helpful. Chelse was very considerate and helpful with the process of setting up our order. She answered our questions and helped straighten out a problem from the hospital case management staff. William delivered the equipment on time and set it up quickly. He then ensured we understood how to operate the equipment and what to do if problems occurred. I recommend AdaptHealth for any healthcare equipment you may need

The company (Adapt) was supposed to call me first to set up a convenient time for delivery of equipment. Never did. Luckily I just pulled into my house from hours of shopping as the company driver pulled in. This was the second attempt at delivery. The last time I was actually in the store when another driver called that he was on his way. The technician was of course very nice and polite.

The ONLY reason I am giving any stars for this is because the technician that dropped of my oxygen tanks was very nice and made certain I understood everything before he left. Too bad he didnt tell me about the LOUSY customer service. I came on here to check the reviews. I always start with the bad ones. I saw that the owner Brad left his number and I called and left a message. I hope he calls back.The customer service is lousy. I called to have my oxygen picked up and they told me that I needed to have my doctor fax a notice to discontinue. My doctor sent the fax. Five days later, I called because NO ONE contacted me from the company. They claimed that they did not receive the fax. This was after I waited on the phone for at least a half hour. They gave me a different number. I called back and asked why the number was different. They said we have numerous faxes. Okay, I sent that number to my doctor. The next morning, the doctors office called to say that they faxed the number. The person from my doctors office even told me that they were informed that the first number was no longer in service. I saw in one comment that someone said how the office people lie. I concur. I read somewhere that there was not enough oxygen for people that need it. That could be a lie because it came from the lying Main Stream Media. Nevertheless, I am NOT using the oxygen and I am CERTAIN someone else needs it. I have about 6 oxygen tanks Only one was used up, the others are full and I also have a oxygen concentrator. I dont know how they bill the insurance company, but something smells fishy!!Edited on 20Oct2021: After I posted my review, I called the owner. He called me back and said my oxygen pick up would occur the next day. Someone from the company called Anna, sure nuff, the next day Anthony was there to pick up my oxygen. The owner made it happen. Dont hesitate to call him.

They were GREAT. was having problems getting oxygen. Contacted them and had it in less than 24hrs.

I am new with home care but I absolutely love Adapt. They kept up with me while I was in the hospital & helped make the transition home go very smoothly. They continue to keep in contact and make sure all my needs are being met. Extremely nice Customer Care and also both Technicians that have come to the house are also extremely nice, very patient, show respect, and make sure you feel comfortable with all equipment,etc. Everyone cares and helps to ease any stress they can for you because it is a big transition. I highly recommend Adapt and wouldnt want to use anyone else. I used another company for just one thing and it honestly was so frustrating and unreal. Adapt is the way to go

Thank you very much for bringing the Palmetto Oxygen Machine to my home for my daughter to use. Its a blessing. Your technician, Carlos, was very compassionate and knowledgeable about the machine. He made sure the machine was operating properly and that I would have no problem using it.

If i could give a review with zero stars I definitely would! This is a awful company! I am on oxygen 24/7 and now they talking bout you have to bring your tanks into the store and swap them out. That has to be the most ridiculous thing i have heard. How do you expect those on oxygen and even the elderly to do such a thing! I dislike this company a lot. Its been nothing but bad experiences after another.

The guys who delivered my oxygen were friendly, courteous and made sure I knew how to operate my equipment before they left. I forgot their names I wish I had wrote it down. This is my first time on oxygen and they made me feel very comfortable.

Thanks for coming so quick. Our daughter really needed her special bed. Our delivery gentleman was very polite and show very good manners. He was very knowledgeable of the items he delivered. Thanks for all the help.

I appreciate your efficiency and excellent quality of the walker. I truly thank you for delivering a day early. I applaud all your efforts. Thank you from my heart.

Family Medical Supply in Lexington, NC is the best supply company of oxygen, ventilators, C- pap, adaptive equipment of all kinds, and wheel chairs Ive ever encountered. They are now part of a larger company, but they retain their same friendly, go out of their way to help you style Ive become accustom too over the years. Ive used them for all my medical needs for the last 7 years. I could not recommend them highly enough.

They were so nice to work with. They brought out my dads oxygen and equipment immediately and explained everything to my mom. It was such a blessing!! We are so thankful!!

Paul was the best!!! He explained everything in detail and then patiently watched while I practiced on the oxygen tanks. You are very fortunate to have him as an employee.

This company is right on time always great service. And Travis is a very caring concern young men n he takes his time to educate u on the machines. Which was greatly appreciated l high recommend him. Thank you. Greensboro NC

Hi All,Original tech that I was scheduled to see was not available. Sam, who filled in for him was great! Very knowledgeable and cared about helping me!Appreciatively,Bill K

Great service. Alan was vey nice and helped my family explaining how the equipment worked. Pickup was easy and fast. Would recommend them to anyone in need of oxygen. They arrived in a timely manner bringing and pick up of equipment. Thank you for your service.

Very Professional. Made us feel very comfortable answering all of our questions. I cant thank you guys enough in this difficult time.God Bless

This turned out to be very positive experience for me. I was fitted with a wonderful mask that I am sure will be the best one ever. After all, if you have to wear a mask, it must be comfortable. Haven made sure it was. This was excellent customer service.

Was pleasantly surprised at their quick response. My doctor ordered my oxygen this morning and they delivered it this afternoon. The employee was very courteous and went over everything several times. Would recommend them to anyone needing oxygen.

Charles Fruitt, our delivery person was outstanding! He was professional, friendly, and patient with my mom while he was explaining how to operate her new bed. He is a very good asset to your company.

Reggie did an awesome job! The service team showed up shortly after I called to report the problem, and they were able to fix it. This is an amazing company.

Don’t think I’ve worked with any nicer people than Barbara in the office and Tandie in the store. Great Customer Satisfaction

Anthony delivered my new o2 concentrator. He was very nice, very professional, and willing to help us and answer all our questions. Out of all experiences with Adapt, Anthony coming out has been the best so far. We are very thankful that he was sent. 10/10 would recommend Anthony!

Have been waiting HOURS for them to call me about my wife’s oxygen set up. She’s stuck waiting at the hospital waiting for the set up to be completed before they will discharge her. It’s 3:30 pm now and they should have had this done by 1:0 0. Thoroughly unimpressed.

Ordered my mother a wheel chair while she was being checked out of the hospital. It arrived very quickly. Minutes instead of hours. The young man who delivered it was very courteous and respectful. Great company, great service and outstanding employees. Will recommend them to everyone I know.

Chris arrived at the time he indicated. Efficiently disassembled the bed. Polite, nice gentleman. We appreciate his service and the medical device company. Thank you all.

Outside of a long wait on the phone to get through, adapt health has been excellent. Lee, who just picked up our items, was outstanding and amazing!

From the day I started doing business with them it was great experience and outstanding customer service and positive energy also easy to do business with definitely deserve 10 stars!

The best and only place to get your cpap supplies, nd machine

Travis with Adapt Health came out to deliver my oxygen equipment. He was very helpful and a very pleasant young man. Thank you again Travis and Adapt Health!

I used them for oxygen and supplies. There was a mix up at the hospital when I was discharged. The oxygen machine I was given was not working; after several calls to my doctor and insurance I was given the information on who my oxygen supplier was. I contacted Adaptive Health and explained my situation; they looked up my order from the hospital, completed it and had the correct oxygen concentrator and tanks delivered same day. Great company to have working for you. Great service and representatives who care. Keep up the great work!!

Delivery driver very nice! He Was thorough with how to set up & use the suction machine. Very delightful in a tough time!! 🤗

Horrible service!!! Dont let your loved one suffer do to their incompetence!My husband has been undergoing chemo and radiation for a cancerous tumor in his throat. The doctor ordered a suction machine to keep him from choking because he has difficulty swallowing as result of the radiation. I have spoken to AdaptHealth SEVEN times! We were assured that we would receive delivery yesterday. The delivery never came, nor did we receive a call saying it wouldnt be. After several more phone calls I was promised delivery today, with no explanation as to why it didnt happen yesterday. The second delivery promise was NOT keep either. My husband is suffering enough without feeling like he is choking all the time.If I could give less than one star I would!

Most of their representatives are great to deal and work with. We have had very good dealings with them so far. They are a very good and dependable company and they try and work out an issues quickly.❤❤❤

Probably a good company but saturated with employees inadequately trained and impressed with themselves. In the past four years that I would rate as good, has been with their field service techs. As a retired VP of a large company I would be embarrassed to have surrounded myself with employees that their strongest strength was to fabricate the truth. Just a reminder to new potential customers, is that MediCare will not let you change your supplier for five years. Do your homework before you pick a company.

Heather was fantastic! Very knowledgeable and customer service oriented! Very smooth process!

Khaled was very professional and very friendly. His partner (I didnt catch his name) was just as friendly. They did a great job installing the portable machine and explaining to me how to use it. If I ever have to use it I will definently know how to. I would recommend AdaptHealth company for your oxygen supplies and if I ever need them to come out again I would ask for Khaleem and his partner because I know that they are very knowledgeable about the machines and they know what they are doing. The lady that called to schedule the appointment was very nice also.

Paul Salick was very friendly and professional. He explained the operation of everything clearly. Paul was considerate of my needs and ensured the equipment met those needs.

Excellent experience because the delivery person was kind and patience, because I did not have my husband up and out of the bed in time for the product to be place on the bed.It all worked out well and I would recommend this company to anyone!

Bradley came by to pick up the equipment he was kind he was professional. I appreciated his kindness to my 4 year old grandson who has lots to say to him about his pawpaw being gone and cousin Aiden being very sad. Thank you Bradley for your kindness to us while you were busy working

Heather did a great job of showing me how to use the equipment and clearly explained the cleaning and maintenance process and schedule. Have used the machine for (3) nights and it work great.

Heather B. is the technician that assisted me and shes great. She was nice, patient and courteous. Im glad I met her because represents Adapt Health well. I look forward to telling others about the company and my experience with Heather B. Thanks Heather!

I give them a five star rating on their hospitality.

The customer service technician was very knowledgeable and courteous. Great guy.Thanks a million.

Sharron, Makes AdaptHealth a great place to do business. She combines high touch with high tech.So glad yall are back in Burlington. Thank you, Bill Massey

I was taken in 10 minutes before my appointment time. My technician, Sam, was knowledgeable and thorough and gracious. I feel confident that I can use my new mask properly.

It was quick, very helpful. People were nice. Would definitely recommend this company.

Guy’s where prompt, very polite and the visit was a snap. I couldn’t ask for better service.

After waiting almost a month after the first call to the main number, I called the local store and got great response. Paul was very knowledgeable and helpful.

We were very pleased with the level of customer service. Johnathan was very courteous. He brought the equipment we requested and quicky assembled and explained how to operate it.

Robert was very nice and friendly. Was very knowledgeable about the equipment and showed me how to use each one.

Great visit. Very helpful in picking out a new mask.

Poor I called the company 3 times and did not return calls or come out. I was about to run out of tanks. Had to find another company. Poor Customer service.

Paul was extremely helpful and knowledgeable when delivering my moms oxygen. He showed sincere concern that all of our needs were met.

I upgraded my CPAP to a new machine, current machine is 10 years old. The entire process was painless and the therapist (Ms. Beck) demonstrated my new machine clearly, answering all of my questions.

Thanks for great service.

Teck did great job going over equipment.

Took several phone calls but successfully picked up oxygen supplies at last

Great service once they realized i cant come to them.

Within a few hours of contacting them they came out and set everything up. I couldnt be happier with their service!!

I like you all services you all do great work god bless you all and your family

Very nice man, also helpful

Great service & employees!

FRAUD FRAUD FRAUD. Adapt health now known as Palmetto Oxygen is stealing money from medicare. My mother has been billed numerous times for oxygen services that she has not had. They somehow have gotten her medicare information and are stealing money from medicare. I am now on my 8th phone call to try and fix this issue! You are crooks and shouldnt be allowed to treat seniors this way.

Great customer service!

All was well. We got off to a slow start, but everything worked out once we learned how to operate.

Excellent service God bless no

Rae was very professional, courteous and prompt. Thank you.

Excellent experience. Technicians were prompt, knowledgeable, pleasant and kind.

Polite efficient prompt

Great and very customer friendly

Company is hard to reach and never calls you back. I have placed 7 calls in one week with no returned call. Terrible service . I will also report them to the Better Business Bureau.

What an amazing place! Staff is super friendly. I felt right at home during an interview like I already belonged there. Easy to find and more than enough parking. I can’t say enough good on how I was treated. 5 stars!

First of all, the staff at the Greensboro store is extremely friendly which is why I hate to give such a low review. However, if you are on Medicaid and need durable equipment like a hospital bed, make ABSOLUTELY SURE Medicaid or your insurance is going to cover it. My disabled and Medicaid-dependent sister needed a new hospital bed, and I told them EMPHATICALLY to NOT deliver the bed until Medicaid approved. They scheduled delivery, assuring me Medicaid had approved. I had her old broken hospital bed removed. They delivered and a week later called and said Medicaid wouldnt approve because it was 3 months too early for her to receive one. They wanted to come retrieve the bed that had already been slept in! I went around and around with them over this, especially after hearing on their on hold recording how they were such good corporate citizens and donated durable equipment to those in need. I told them I felt misled by them. They said they didnt bill Medicaid until AFTER equipment was delivered and this was their policy! What kind of policy is that? I told them they could be a good corporate citizen and donate this bed. They flatly refused and billed my sister for the bed. That bill isnt going to get paid and I refused to let them take the bed back BECAUSE SHE HAS NOWHERE ELSE TO SLEEP! I have moved medical supply needs to another company so they arent getting those monthly Medicaid dollars anymore. I will never deal with them again.

I am so disappointed in the place. I know several people and have worked with them. The lady in front of store is fantastic. but the office staff behind is rude and had such attitude. It is such a shame. she was was happy not to help and not be bothered. I know that many are very hard working the techs and Rt but I would hate to call the office staff.

Spoke to 5 people, 1 on the phone, 4 in the retail office. They said they called my insurance and I only had to pay my co-pay and no further bill will be sent. That was a lie, they never called my insurance. I called my insurance and they have no record of this agency contacting them. The co-pay was bogus, they only took 10% of the actual charge for the walker. They do not do things correctly. Do not use this place and I have contacted the BBB and my insurance company is filing a complaint against them, as well. BEWARE.

Im giving this company one star because it wont allow me to give zero. It was a huge disappointment on many levels working with Advanced Home Care. I understand and accept human error, however, in the 24 hours we dealt with this company it was error after error, that level of incompetence is completely unacceptable ESPECIALLY in healthcare! As my step mother was preparing for discharge late in the evening of Dec. 23rd a representative from Advanced home care came to her hospital room to provide discharge teaching and offer her an oxygen tank to bring home. First mistake, they should have provided discharge teaching to a family member too, they chose to do this only with the patient. Next as the family was home preparing to head to the hospital to pick up my stepmother, we received a phone call instructing us to call advanced home care and see if they had the specific wheel chair she would need, we did so, however the representative on the phone said she couldnt confirm for us if they had that one in stock. Well, they closed in an hour and we needed an answer, when we suggested calling another company the rep said, well hold on I can find out. She came back to report they did not have the wheelchair. Therefore, we had to locate one from another medical supply company. We got my stepmother home, she couldnt recall all the instructions of the discharge teaching because she was not feeling well at all and since they did not wait to share this info with family we had to watch a you tube video for instruction on their machine only to discover they not only gave us a oxygen machine (oxilife) with no power cord but with battery life that depleted within 30 minutes not the 6 hours as advertised. They also provided one portable tank that was suppose to have 20 hours of oxygen but was almost completely empty after only a few hours of use. We called the company after hour emergency service 3 times throughout the night, waiting hours for a return call, when they finally returned the call they said there was nothing they could do until morning. That was not acceptable as she would be without oxygen by then. Thankfully, my brother was able to locate a power cord for the machine and by 1am my step-mother had oxygen. It was an absolute nightmare dealing with this company, there were additional disappointments, but it makes me so frustrated just reliving these events of complete and utter unprofessional-ism and disregard for human beings that I dont want to go on any further. All I can say is I recommend no one ever use this company instead go with Family Medical Supply in Lexington, NC, they went above and beyond and were absolutely amazing!

I have been with AHC for 7 years...The acquisition by AdaptHealth has been painful.Shipping: I’ve been waiting 22 days for my CPAP supplies.I and my doctor have called them, we have emailed them, and their response has been, “It’s on the way!”I hope you don’t hear...”it’s in the mail.”

I do not recommend! Nothing but the run around to get my fathers hover round serviced that was purchased through them! We have been dealing with there poor customer service 4 years to many! Time to change providers. I truly hope they go out of business.

This is one of the sorriest excuse of a businesss ever been to. when I first got my wheelchair broke and they refuse to bring me a new one and try to make me bring it to them and I cant walk. After plenty of complaining they eventually brought me a new wheelchair but it was too small for me. So eventually I have to bring it back to them and they replace it they refused again to bring me another one. Now I have paid my bill but they reported me to the credit bureau that I did not. So we are trying to get it off my credit. I would not do business with this company for anything. To think they are supposed to be helping disabled and elderly is a shame. I will say the ladies in the store are much better than the ones you get on the phone in the big office.

As a CPAP user for 5+ years Ive conducted business with Advanced Home Care - Greensboro on a number of occasions and I cannot think of a single visit or phone call that was not frustrating. They are simply NOT helpful. Its been my observation that AHC patients seldom come first, rudeness is common, and there is an attitude that the patients serve at the pleasure of the employee. I will not be going back.

Horrible horrible customer service and professionalism. We have tried for 4 days to get a call through or have someone call us back. I even have called the on call service. Nothing.

Poor customer service. Lost our formula order without the slightest apology or explanation. Refused to take my order without an exact can count of what we have. (no insurance... paying everything upfront) Youd think theyd be a little easier on cancer patients...

Absolutely the WORST customer experience of my life. No stars for this company (although forced to add one). I wanted cpap replacement supplies and called them. They told me I needed a new prescription, so I went to see the doctor and the doctor sent in a prescription. When I called back to get my supplies I could not get a live person and was dumped into voicemail which stated I would be called back within 24 hours. No one called me back. Some days later I called back and when I went to voicemail I was told the voice mailbox was full, so no way to call in. I then went to the website and filed a written complaint. I was called immediately and assured that a cpap representative would be calling me back within 24 hours. THREE WEEKS LATER I get a call which I let go to my voicemail since I had already moved my business to another company.

I hand delivered a rx for a manual wheelchair on December 27th to the store counter clerk who took all my fathers info. On a piece of scrap paper. That should have been my first red flag! After 6 phone calls to this office and been given every excuse possible we still DO NOT have a wheelchair. What happened to people caring about their job and providing service for patients that they will be compensated for? This place needs someone to step in and clean house. After all we are talking about peoples health care needs not a summer vacation!

I had several problems, but management stepped in and helped.

They are rude and they can be because there is no competition. They will over charge you and give excuses not to refund you your money. Another company that abuses old and sick people at the lowest point in their lives.

Customer service was fabulous, answered all my questions effiecently and with great patience.

Wont answer phone! tried several times. Moving on to a new supplier... Company is too big to service me...

Dropped off a script for my mom’s wheelchair. First time I called back, they told me they left a msg for add’l info at doctors office. THEY DID NOT! Called again...was told they would call me back. 5 days later...NO CALL. WTH????

Extremly poor help with supplies. not sending what was needed, sending wrong ones.

Excellent PT for my wife after her knee replacement

Most rude clerk I had ever encountered. Acted like I was bothering her by being there.

Had to deal with an associate there and everything we did got screwed up and he was an $!#hole!