Very oriented and very nice outgoing people

Spoke with Kory and Devin. Both took the time to offer friendly help/advice.

I recommend this store to anyone who want to buy anything related to automotive products

Always polite and helpful.

I used to like this store. I walked in today and none of the workers were wearing masks. Clearly they dont care about their customers. I wont go back.

Need a part? Even if they dont have it, they can order it and entertain you for an hour. We have a corporate account and visit frequently. The guys behind the counter are always in a good mood and always willing to chat for as long as you want.I also love their bucket sales for my own purchases. All you can fit in the bucket for a percentage off.

Friendly staff, high quality parts, good prices, excellent advice. Love seeing this store for my needed parts

Ordered items for in store pick, stopped in the following afternoon. None of the items had been pulled, waited almost 20 minutes for them to gather everything up. It would have been faster to just pick the items myself. They had also sold out of one of the items that morning. The staff seemed annoyed that they had to fill the order and not so much as an apology for the wait or me not getting one of the items due to them not filling the order earlier in the morning. Terrible experience, and too many competing companies to ever bother returning to a NAPA.

This new store is awesome! Big, clean and tons of inventory. Much better than their old store. The guys at the counter were super friendly and helpful too.

They always treat me super nice . Usually you don’t get that at any auto store usually they don’t even smile but not our plain city Napa 💯 review for my town not sure why it bounced to Hillard never been there

My wifes car battery was bad, so after a jump from roadside assistance, she drove to NAPA for a battery.After being overcharged $159 for a battery, she found they would not install the battery. In fact they were barely willing to help her move the heavy battery to her car.Advance Auto and Auto Zone charge much less for comparable batteries AND will install them for you. Instead NAPA left my wife stranded in their parking lot until I could leave work to assist her.

Great auto parts store with a great selection of loner tools to get the job done.

My goto spot in Hilliard for all parts automotive.

Guys are always respectful and easy to deal with

These guys ruin the Napa name. I’ve used Napa at other work places around the city and have never had as much problems as I do with this location. Constantly not delivering parts when we place orders, wrong parts, they sound rude and annoyed on the telephone most times you call.

Close early and lock the door after telling people they are open til 5 as well as having that posted on their door so you can imagine my displeasure when leaving my project to rush to Napa before they close and they have already locked the doors at 15 til. Sham-full won’t go back!

Gentleman helping me was great. Just watch out for the crater size pot holes in the parking lot.

Great store. Helpful staff. Cheap prices

Mostly unfriendly staff/they dont have it, but can order it?¿

Great Staff. Now open much later (8PM)!

New store, friendly staff that appear happy to assist.

Stop here to get a car part did not have it in stock had to order it that how the it goes

Always a pleasure to work with these folks.

So I walked in to get something and was ready to check out waited for about 10minutes before I left since the employee was going so slow to get ordered parts for a customer but clean store.

Worst customer service ever

Clean store with everything you need to fix your car.

Had the parts I needed in stock when no one else even had them in inventory to order.

I needed a large metric fastener and it was in stock. Friendly sales staff.

Great store for parts and price!

They have items those other stores dont.

Would never go here.

Auto parts.

Right part