Good morning I wanted to let the company know that they have a great employee in Robin lynch .she is very accommodating to what people need.
Robin Lynch and her colleagues do a great job managing this Public Storage facility. It is very user friendly. Robin is a wealth of information about Hilton Head and will make your transition to the island an easier one.
Truly have enjoyed working with Robin to assist clients with move in and move outs. She is outstanding at communication and ensuring a seamless experience. Highly recommend!
Tennille was very professional and courteous. Was very patient and thoroughly addressed all of my questions. Will definitely recommend them to others!
Robin is an awesome agent there. They are lucky to have her. Very informative, patient, friendly. Made the process easy. Thank you Robin!
The facility is nice, with pull through spaces for RV’s, but the best part of the place is Robin, the manager. She went above and beyond for me in helping me secure a spot and getting all the paperwork organized. I am very happy to be storing my RV here.
Excellent experience especially with the manager Robin, who made the process very easy. She takes excellent care of the facility & was great to work with. Everything is super clean & there are continued safety precautions for COVID. The location is great & allows for easy access to our unit. Highly recommend!
Lovely clean and well air-conditioned facility with an efficient staff and set of procedures. The best storage facility I have ever had. Highly recommended.
Robin was great. The resorts down there do NOT allow trailers or unauthorized vehicles (a Mule 3010) on the premises, so we had to store it all last-minute.
CLEAN, NO CRAWLERS, PLUS GREAT MANAGER!The 69 Mathews Drive Hilton Head Island Facility is clean, has climate controlled space, no crawlers, and Great Management. Great Asset for residents/part-timers on an island who have to make the most of their space. Manager Mrs. R. Lynch has worked with me as needs expand, contract - repairs, renovations, my visitors/relatives who temporarily need space in my home - thus our stuff has to go for awhile. Mrs. Lynch and those who work with her are thorough in explaining the insurance, locks, prices - they do change similar to a lot of things in a Resort Community. Also, the facility has Cameras - that work! And controlled access.
Excellent customer service. Robin was able to answer all of the questions i had about the move-in process. She was quick and helpful even after my 3rd phone call.
This is a great facility- especially Robin!! Shes super friendly and has a super personality. We were able to get a great site and she always seems to know when we take our vehicle out and are gone for a few days. She really keeps an eye on whats happening so we feel our vehicle is secure.
We have been storing our furniture at 69 Mathews Drive now for over 5 years. The general manager Robin is terrific, friendly and efficient. Units are clean. Would highly recommend.
Robin went all out securing the two units I required on my move from Arizona to Hilton Head Island. Not only were they on the ground floor, but were close to each other which was important to me with having over 300 boxes. Both units were clean and cool inside. No bugs or dirt anywhere. Robin was a pleasure to communicate with and made some of the many problems associated with a long distant move dissappear. I cant tell you how important it was for me while selling my house, the move and getting transportation for my three vehicles. A tremendous asset.
This facility is excellent, but the pricing strategies are deceptive. Let me explain: if you shop around for a storage facility, you are likely looking for long term solutions. The rates you are quoted are initially competitive, but once you move in you can expect dramatic monthly increases every six months or so. A pricing strategy that frankly pisses people off. Other than that, a good experience. I’m a customer since 2010.
Amazing customer Service Brittany, thank you for taking the time showing us the unit. And helping with packing supplies.
Fantastic facility - I am in real estate and recommend this facility to my clients and everyone has been very pleased with the facility, convenient location, and great service. Nice climate controlled storage and Robin in the front office is the best!
Robin was very helpful today and we rented a unit. She showed us the unit and took care of EVERYTHING! Great experience. Thank you Robin
Clean and dry units. Clean and well lit halls. Updated key pad and gate. Elevator works great. Clean bathrooms. Clean parking lot. The space feels safe and secure and the manager, Robin is terrific! So much better than my last two storage units. I’m very happy.
I had an emergency storage need. Robin was helpful and professional. She made sure my needs were met under very difficult circumstances. Recommend highly.
Nice clean facility and very secure. Robin was great to work with
Airport Public Storage is the most awesome storage facility on the island. Robin is a saint! =^.^=
Wonderful experience and very helpful.
Awesome service e with robin
I went looking for a unit And found what I needed. Kathy Kinard helped me tremendously and showed me the unit and how to use the key/locks and how to enter into the gate. She recommended different things for me to buy for the units and different things to protect my items. She was very pleasant and professional and made me feel very welcome.
Mrs. Sherri has always been very helpful. She is always happy.
Robin is top notch and helped me with a late check in and also sorting out a miscellaneous charge due to a system glitch. Easy access and ample room for trailering a boat. Will definitely use again and recommend to others.
Robin provided excellent customer service. Easy and fast process to rent a storage spot!
You will not find better service than at this location! Robin was the epitome of customer focused. We were running late, she was extremely accommodating (she met us at the office at 8pm, hours after we were supposed to arrive).The location is very secure and convenient, we will surely make this our first stop on the island the next time we visit.Thank you Robin for all your help and great service!!!!Dave
Robin at public storage in Hiltonhead is great. Robin went out of her way to help us find a boat storage slip on very short notice. Great customer service and very helpful.
Travis and Robin at Public Storage are the best very friendly and nice and well organized. Answer every question I had. The facility was nice and very clean. Love that it is gated. Would highly recommend this place to anyone who is looking for a storage unit.
Great service. Robin was very helpful. There is easy access to the location and parking spaces. Would definitely recommend this facility.
I have been a customer at this site for more than 2 years. During that time Robin has been a fantastic manager who has always been helpful and responsive. She really looks out for her customers in every way. Most recently she called to offer me a new spot for my trailered boat that is easier to get in and out—and at a significant savings. I consider Robin a true friend. She is a credit to her profession and to Public Storage.
This public storage is climate controlled and VERY clean and well maintained. We have had a storage unit for several years. Robin, the manager, is very helpful and provides outstanding customer service! Strongly recommend this location.
The facility is spotless! Robin was great to work with. She helped us from start to finish figuring out what would work best for what we had.
I would highly recommend Robin and Travis at public Storage. The facility was very nice and clean. Travis was very helpful and very nice. The service you get at public storage is wonderful. If you are looking for a storage unit then you should go to public storage you will not be disappointed.
Robin has been excellent I’ve had a storage unit for several years and the customer service is phenomenal.Monique Taylor
Shana was very helpful! The facility is clean and neat. Well lit. Tons of parking and easy access to the storage units.
Robin is the Best!! Great leader great salesman all in all she is the best. She always have a smile on her face when you walk in the door very knowledgeable of her job. I highly recommend
Robin is so helpful and accommodating. She cares!
Super well managed facility - great customer service!!!
Robin does a great job.
Robin is the best ever and very instrumental in the success of this location.
Robin and Neisha are the best!! We have had our storage unit for several months, and from the beginning, these ladies have been awesome. They answered all our questions (sometimes more than once), explained things politely and thoroughly, and were always smiling and courteous. I wish all people in customer service jobs could be as awesome as these two great ladies. I feel like a member of the family with them.
Robin was a joy to work with. She made it possible for me to be at hilton head since I had a boat that required a parking space. She was professional and courteous. I would recommend to anyone with storage needs.
I hope Public Storage knows how lucky they are to have Robin! She went the extra mile to make sure we got the best storage unit for our work trailer. Thank you!
We had a great experience thanks to Hiawatha. He was very efficient and helpful. The facility was very clean and loved the size of the unit we rented. So easy to get in and unload.
Robin is amazing and helped us find the perfect spot for our RV! Very clean area so we don’t have to worry about rodents!
Robin was extremely helpful. She went out of her way to let us come after hours and gave us the appropriate spot for our boat. When we saw her the next day she still had a smile on her face and was very helpful. We truly appreciate her kindness!!
Robin is FABULOUS! She has helped me for years and continues to astound me. Tom Wiley
Came in today to make a payment, Brittany stand up and greet me with a great smile. She was so friendly and knowledgeable about other questions that I ask regarding my unit.. she make sure that not only my payment was taken but she also made sure that all of my other storage needs and concerns was taking care of as well.. thanks again Brittany for great customer service.
Robin is a superb manager - she is knowledgable, always available, very accommodating and most pleasant - always has a smile on and is very helpful. Her units are always very clean as is the facility - you are VERY fortunate to have such a competent manager - I have had a unit with Robin for years - shes a great person to represent your organization - thanks MK
The facility is clean, well protected, and convenient. They had storage for my personal items as well as my tag along trailer. The management was extremely cordial and helpful answering all questions that we had as well as accommodating us with a replacement lock for our unit when our lock became unusable. I recommend the facility to anyone needing long or short term storage.
Robin was absolutely amazing! She found me a convenient unit to rent at the right price. Robin explained the rental terms and the insurance requirements in a clear and professional manner, then she walked me to the unit, made sure it was clean and showed me how the lock worked! I will continue to call upon Robin and Public Storage whenever I have need, beyond my homes capacity!
Robin Lynch, the Property Manager at this Public Storage facility does an exceptional job. She has always greeted us by name. If there are any issues she takes notes and acts on them if follow up is needed. The property is always clean and in great shape. We intend to be Public Storage customers on Hilton Head for a long time,.
We were vacationing in Hilton Head with our RV. Because we are from Philly and were concerned about snow and ice, we decided to leave the RV in Hilton Head and drive home in a rented car. We called around for storage and got nowhere until we spoke to Robin. Robin was very courteous and helpful and was able to accommodate us. We would recommend this location to anybody. Robin is absolutely terrific.
Robin did an excellent job with this experience.she knows her job extremely well...it was a pleasure doing business at this location...Thank you public storage..😊😊
Robin and her new trainee, Essence, were very friendly and efficient. The place was spotless! Showed me different sizes to make sure the one I chose was the correct size. A big plus is having carts near the loading area to wheel your items to your unit. I would definitely recommend this place.
I had a Wonderful experience at public storage, came in to rent a unit..Brittany was so polite and patient with me. Greeted me with a smile,made sure i had great size unit, also show me how to maximize my space, and also provided me with a secure lock.But the best part about it was she sold me some packing supplies at wonderful price.. The facility lovely and clean Thanks again ..
I currently have some of my items stored here they are fast and they got me in for a low price monthly
I had a wonderful experience at this establishment. They have plenty of storage options that are safe, reliable, and trustworthy. Robin and Ashley are wonderful. They helped accommodate my needs without any Hassel, and they are both really professional. The pricing is reasonable for every situation. I will definitely continue doing business at this establishment.-Fred C
Robin saved the day! We were coming to Hilton Head from Wilmington, first part of our trip, pulling a boat. I had already made reservations at another self storage (in St. George) to park the boat through the internet. The St. George location was a joke!! No parking anywhere in the grass lot! We were in a scamble to find a suitable location for the week when we finally called 69 Matthews Drive. Robin had a spot for us. But the amazing part was, she gave us her phone number to call so we could make the transaction, an hour and a half AFTER they closed. She was very courteous and offered any extra help if needed. This was a unique situation on our part that worked out for the best. I would definitely come back to this storage facility in the future.
The facilities are superb! I had used a storage unit just off-island a bit and it was so old and horrible, most of our stuff developed a layer of mold. This facility is great, clean and tidy, right off the main road. Love it so far. And a rest room in the storage building, great for me since I sometimes am stuck there sorting stuff for extended periods.Robin was so helpful and pleasant to work with, Im very happy that she is on site all the time. I would recommend this storage site and Im very happy I switched to this place.
Robin was a huge help! We came in from out of town and needed a place to store our trailer. She was courteous, knowledgeable, and very helpful. We would definitely recommend this storage place to people we know. The prices are also very reasonable.
Robin was very helpful in helping me with my account.
This location is great! This is our first storage unit - Brittany and Robin were very helpful to get us set-up. This facility is so clean and organized and very easy to access. I definitely recommend this location.
Robin at Public Storage is wonderful. She’s so helpful to out of town customers. Always greets us with a smile and an offer to go above and beyond to help with any of our needs.
Wouldn’t wanna deal with anyone besides Robin, she made the whole process extremely easy! I would put 6 stars if I could.
I am planning a move, and I needed to find a public storage facility for some of the things that would not be making the move to my new place. I Googled public storage, and I found that Public Storage must have been geniuses when they named their company. I chose the location nearest me due to convenience as well as an online special they were offering. Public Storage makes it very convenient to reserve a unit online, and the paperwork is virtually done when you physically arrive at the facility. I worked in Robin, and she was absolutely great... friendly, knowledgable, and helpful. I would recommend Public Storage to my friends and family; and if you are on Hilton Head Island, ask for Robin.
Briana was very professional and very knowledgeable of your storages units! Ive never had such pleasant experience until this encounter! Shes definitely an asset to your company, great energy!Thanks for the amazing service!
I needed to rent a space for my boat while it was being sold and it is now SOLD. I cant even begin to express how much help Robin was throughout this entire time. She took a great deal of care in making sure only myself and my broker had access to my boat. In fact, when my boat was moved and on its way to the new owner, Robin noticed it being moved, and called me directly to ensure I was aware of this. Now thats security! Needing a gate code to access the lot is one thing, a secure lot is a second, but the most valuable part is a manager like Robin who pays such close attention an reaches out to you. Hands down, when/if I ever need use of a storage facility in the future, I will definitely go back to this location.
People are very friendly, indoor storage area is very clean with a covered loading dock which is great in the rain. All said place is awesomr
This property is always clean and neat and the staff are extremely helpful. I just switched out my unit to a smaller one and it was fast and so easy! Shaquita was polite and professional and made the process so smooth on a late Sunday afternoon.
Robin is very helpful, I definitely recommend this place to everyone
The manager Robin is very helpful and informative. Our rental storage unit was clean, well lit, extremely secure, and convenient. The rental rates are comparable with other storage rentals in the area but the service surpasses that of the ordinary monthly rental type of business.
Robin was a pleasure to work with. Mr. Fitler was very pleased with the process. Great clean location. 5 stars!!!
Besides SPECTACULAR it was GREAT! The ladies helped me through everything and I got exactly what I needed at a super rate. Cant say enough about Robin & Sherri.
Rebecca was very helpful! Great location to store.
I love this storage facility. The managers are extremely nice and professional. Robin and Neisha are the best!
Robin did a great job in getting me a suitable space. She called promptly when one was available.She is the greatest!!!!
Robin is very helpful, great customer service. :-)
Robin is Fabulous and made my Experience very easy and swift! She is a True Professional and makes you feel right at home! Public Storage is Blessed to have her on their team! Yeah Robin!!
Brittany give me great customer service. .She was so kind. She made sure I had everything i need...thanks again keep up the good work
Robin was so nice and inviting to us as we made the transition to a new storage facility!! Look forward to a long relationship with them.
Incredible service and a nice, clean facility. Staff were super friendly. Robin was especially helpful with explaining everything and seems to really care about her customers. Im really glad I chose this location.
Robin is so very accommodating! She knows her stuff and does any and everything within her power to assist. Not only are my personal dealings with her very pleasant, the many interactions Ive seen with her and other clients are are always top notch as well! The facility itself is the plus!
Robin was awesome. The property was clean and well maintained. Will definitly rent from here again!
I can’t say enough about the excellent, efficient and friendly service we received from Robin. She’s one in a million.
Great customer service experience. Robin and Ni showed me a 10×10 unit I will definitely recommend others to come here. Thanks
Very efficient process. Had my unit within 10 minutes. Manager (Robin) made some recommendations & saved me some cash. Very helpful!
Shanea Walls was a pleasure to work with when we rented a unit at Matthews Dr in Hilton Head Island. She was pleasant and extremely efficient and thorough. She is a credit to Public Storage and the property is extremely well maintained throughout. Thanks Shanea.
Spectacular service and attention to detail,Robin has been wonderful.We have had several units at this particular location for several years. We are pleased with the professionalism of staff and well maintained facility.Thank you Robin, for raising the bar at this location.
Mrs robin has a clean store an she has much respect for others
Excellant place to store. Excellent place to store. Very satisfied. Robin is terrific.
Great respectful people. Very clean and organized. Robin your awesome. Patrice will be great with you training her!!
Robin and Essence made the process of renting a storage facility so quick and easy. This facility is so well maintained and spotless. Highly recommend it.
The place is great! 👍
Shaquita was simply spot on. She was knowledgeable and friendly. Made my day talking with her. A real keeper, a true star!
Britney is very helpful every time I come in the office to make a payment or have a question!
Very friendly and helpful staff. Very clean and convenient location. Highly recommend this facility, especially if you need temperature ccontrolled storage.