Ryan helped me get 2 new phones. He was extremely thorough, explained everything to me in great detail from getting the most from my plan to deciding which phone was best. He was super kind and patient. Couldnt have asked for better customer service! Will definitely go back. Thank you Ryan!!

Ryan was the absolute best. He was able to help me upgrade my phone in such an effortless manor! I will recommend Ryan to all my friends and family going forward. You guys are truly lucky to have him on your team. Thank you.

Trever Lyme at Hingham store is truly the very best rep I have ever worked with dealing with ATT. He is precise, courteous, most knowledgeable and a distinct pleasure to deal with; he knows all the products and can and does answer any and all questions and makes the customers feel safe and comfortable when trying to make decisions and solve any questions and problems.He is truly an asset to the AT&T business. Ron Rizzo

Trever is awesome! So helpful and an all-around great guy. My grandfather loves going to the AT&T store now because he loves the level of service there that much. Smart, honest workers at this location :)

Definitely go see Trevor and his team here in the shipyards for fanatasic and timely service. My bill is lower and I left with the new phone I wanted loaded with the extras. Thank you Trevor!

Ryan was extremely helpful! Made the purchase of my new iPhone 13 effortless!

Excellent service, very thorough and quick. Ryan answered every question I had and made sure I was aware of everything we did and that I was very satisfied before I even left.

Though the upgrading of my phone proved to be one headache after another with AT&T, Trever was incredibly helpful and went the extra mile to ensure a positive outcome. If it wasn’t for Trever AT&T definitely would have lost a 20+ year customer!

The Store (Hingham Shipyards, Hingham, MA) was clean, well lit and had two staff members who both smiled and greeted me.The Associate, Trever, was well spoken, knowledgeable and extremely helpful to someone who is not the most IT competent individual. Explained everything clearly without any problems. Made sure I was comfortable and knew my options.Best experience ever had with AT&T (Haven’t always been great in the past).If all your stores are as clean and well laid out as Hingham that is good.If all your associates are anywhere near as good as Trever, you deserve Kudos……And give Trever a pay raise!!Best retail and IT experience in many years.Well done.

Jeff Fagan went above and beyond to help us. His customer service was exceptional. I really appreciate his help.

Excellent service. Ryan was professional and knowledgeable.

Ryan was easy to work with. Gave me a clear understanding of everything. In the past I have dreaded going into an AT&T store. If I have to go back in hopefully Ryan is there. Last year I went into that same store and the guys were extremely rude. But after this last visit I will definitely use this store.

We recently switched from another carrier and were assisted by Trever in the Hingham store. He was extremely helpful and thorough. Explained everything well. Found us the best discounts. We just ordered Apple watches through AT&T customer service, ran into issue with one watch, went back to the store and were assisted by Trever again. He helped us for four (4!!!) hours while we were transferred between tech and customer care over the phone. He made sure we found the best and easiest resolution to the problem. He was beyond wonderful and I can not speak highly enough of his customer service abilities and knowledge of our devices! Thank you Trever for all of your help!!!

Trever was as good as one could want in addressing my needs, questions and concerns.He was very personable, professional, and best of all, a good listener, which made me feel great about transacting my business at this store.

Trever at the Hingham location is amazing! He spent well over an hour, probably closer to two, with me helping me upgrade my phone and transfer my service from Verizon to AT&T. He was super kind, patient, trustworthy and knowledgeable. I was a little apprehensive about switching providers, he made the transfer a seamless transaction. He went above and beyond with his customer service skills. He helped me set up my apple watch to the new phone and made sure everything transferred over to the new phone! Even with two other customers waiting to be helped, I had his undivided attention and willingness and patience to make sure I was all set before leaving. This was my first experience at an AT&T store and the customer service I received was stellar! I am so happy with my experience! Trever is the simply the best:-)

My husband and I recently upgraded our iPhones at this store and had a top notch experience there. We worked with Trevor and he was extremely knowledgeable, patient, and worked hard to find us the best deal possible. My husband’s old phone was almost completely dead yet Trevor was able to get us some trade in value for it and helped us get it erased when it was being stubborn. We highly recommend this store and Trevor. He was the most helpful and kindest retail associate we’ve ever experienced.

Trevor was great. Knowledgeable and helpful

Outstanding service by very capable staff!

My sister and I went in to upgrade her phone. The manager of the store greeted us and Raff was the associate who helped us. He was extremely helpful. Instead of just making the changes, he coached us through everything and explain what our bill would look like and why. He also worked the promotions and got us $40 off of our monthly bill as well as $150 worth of accessories and we only had to pay tax on them. He was super helpful and really represented AT&T’s appreciation for us as long time customers (about 11 years). I HIGHLY recommend this location as well as a raise for Raff! The manager also seemed like a nice guy that would be helpful, we just so happen to be helped by Raff. Don’t make the mistake of going to Best Buy, apple, or any other AT&T location than this one!

Trevor was so nice and extremely helpful, switching carriers is often stressful but Trevor was excellent, he got it all done, even the issues with returning the phone that I was told I’d have to send back and adding a phone line to my watch. This experience has made me confident in switching to AT&T.

Ryan was an unbelievable help.What took hours on the phone to AT and T Ryan solved in 5 minutes.I will be back for all my wireless needs.

Ryan is the best! He made the process of transferring my mother and I to AT&T easy and stress free. He explained the plan options and process in great detail and made sure all our questions were answered. Ryan was extremely helpful and made our experience a great one.

Trever was an amazing service rep!!! In knowledge, affability, patience, assistance; his humble competency was appreciated and should be recognized for celebration of what an asset he is to the company!!! An impressive human! My gratitude is great.

Ryan is the BEST! Very knowledgeable, very professional, very engaged! Switching carriers, buying phones, trading in old phones, transferring data for 4 lines, and he never broke a sweat!ATT is lucky to have him!

I had a great experience at this AT&T store. Trever was friendly, professional, and knowledgeable. He made the process of getting a new phone painless. Highly recommend this location.

Trevor was outstanding! Walked in and asked if he could review my bill/service and he was able to save me $45/month! Excellent service and very pleased with Trevor!

Really good experience with Trevor the store manager. He was awesome and very helpful. He was quick and easy and made the experience good. When my little sister had to be there he put a show on the tv for her to keep her busy. Super nice, super great experience, and remarkable service. 5 stars easily without a doubt

Amazing experience today upgrading my phone. Excellent, friendly support and the process was so easy. Highly recommend this store!

Ryan was patient upgrading our phones on our plan. He explained all of the deals and differences between the choices. As stressful as this usually is, he made decision making easy. I got my iPhone 11 and the rest of family is getting their 12s shipped. He explained the exchange process thoroughly and we feel confident everything will pan out without a hitch. Thanks for the great customer service!

Purchased an iPhone at the AT&T store at the shipyard in HINGHAM MA. Ryan O helped me pick out the perfect phone for my needs. He was so professional and knowledgeable. Also so polite and well mannered. He was there by himself and several customers came in after me and he handled all of them in a timely manner and so professionally. I hope he gets recognized for his loyalty to AT&T!

Trevor was awesome in helping us get our new phones and services a year ago. Today his services to help with the problem on my wifes phone were awesome as before. Thanks again Trevor for your professional help for a second time !

Great experience at AT&T. Ryan and Trevor were very helpful. Ryan spent a lot of time explaining everything and making sure we got the best deal. I will definitely go back if I need anything and would recommend the store to others. Very satisfied with my trip to AT&T today.

I had the best experience today buying a new phone. Had been shopping online but was having an extremely hard time and had too many questions. Trever was outstanding. He answered all my questions with his honest opinion and wasn’t trying to just rack the bill up. His patience and knowledge helped me tremendously on picking the perfect phone for my lifestyle. Without a doubt will be back to see him for any and every purchase I have in the future!! He exceeded my expectations! Thanks again!

Trever was very helpful and polite and made sure he took his time to help. Would definitely go again if I need anything else

I had a great experience with Raf and Trevor they were knowledgeable and courteous.

Ryan was, hands down, the nicest guy to work with. All 3 men working there were great! I requested Ryan because he had helped 2 of my kids earlier this month and they said he was AWESOME!

Excellent and friendly service! Highly recommend

Trevor does a great job!!!! Clean an sanitary environment... Very professional highly recommend

I had an excellent experience here. Raff was knowledgeable and very helpful with my new phone and helped to transfer my phone to a family member. I was there for an extended period of time and he remained positive and enthusiastic!

Very pleased with Rafsan Bhuiyan.at the AT&T store in Hingham. I wanted to purchased a new phone. Raff explained the options and recommended the phone that would be best for me based on usage. There was no pressure to to get more than needed. Raff spent time making sure the new phone was all set before I left. Great experience overall!

AT&T is definitely 5-star in comparison to other companies Ive dealt with during my transition from my previous provider. Ryan at the Hingham Shipyard is an asset to AT&T and worth the trip if you live a little farther from Hingham. Thank you Ryan!, for making my switch a breeze.

Extremely helpful, nice.

Trever was wonderful. He gets five stars. The only drawback was that there was no hand sanitizer or wipes to clean the phones after they were touched by multiple people.

It is truly a pleasure to come to this location when you have to get your phone upgrade. The staff are always friendly helpful, and give you all the options available to you. I never have felt pressured into a sale, and I still feel as though I know what devices have been most recently released. Trevor is awesome, but honestly all the staff were so pleasant I don’t think you can go wrong!

I needed a new phone and Ryan at the Hingham store was super helpful. He went over all my options and showed me all possible upgrades. It was a great experience!

The experience was good but the person who helped me Ryan was the only employee in the store so it took longer than expected especially since i ordered on line for curbside pick up and went when the order said it was ready. Ryan did the best he could to accommodate everyone that came in to the store but the odds were against him great employee

Awesome customer service! Friendly, knowledgeable and set up my phone so I was all set leaving the store. Ryan was so helpful! Thank you!

Awesome store the two gentlemen helped me out big time 👍

We just upgraded our phones here. Trevor, and Ryan gave us awesome service. We really appreciated it!!

Trevor went above and beyond to help me. He clearly explained the different plans I could choose from and helped me pick the best one. Excellent customer service with other members as well!

Very unhelpful service. Out of the product I needed. Not warm nor friendly. We have been with ATT for close to 25 years and this was the worst we have ever seen it

Jordan was awesome. I had called ahead to make sure he’d be there when I came in to get a new phone since I’d spoken to him a few weeks ago. I’m just about the most technologically challenged person I know. He put me at ease right away, offered me a chair and explained everything in simple terms. He was polite, professional, knowledgeable and patient. Altogether a very pleasant experience. I would recommend dealing with Jordan to any of my friends looking to get a new phone. Well done, Jordan! Thank you.Sincerely,Brenda Tower

Ryan was the best. Had some problems getting into my account and he solved the problem and gave us all the information we needed about the phone. Great experience. 5 stars for Ryan.

Trever helped me pick up my online order and he was so helpful and personable. Super happy with my experience!

I came in with my sons phone to set it up and Jordon was more than helpful. He was very knowledgeable and patient. Especially the fifty million questions I had.After all that Jordon took the time to review my account to ensure I was getting the most bang for my buck. Checked to see if there was a deal to upgrade my iPads.The store itself was in a great location and was very clean.The staff was awesome and I’ll be back. All my business will be done there.Thank you for a great service.Shannon R.

Went in to exchange a phone that was sent to me in error. I ordered an iPhone 12 max and got the tiny one. Called customer service and they told me to go to the closest store to return it. The manager at this location told me he couldnt exchange it that it needed to be mailed d back and that will take around 14 days. I went on the website and it says any phone ordered online or by phone back be exchanged at any store. I called the Norwell att store and the confirmed that it can be exchanged with them. This man at the Hingham shipyard location was too lazy to do his job and process an exchange and also claimed to be the manager. He flat out lied out of sheer laziness.

The service was outstanding. The salesman was courteous and knowledgeable and took care of all of my needs. I was very pleased with my shopping experience

Went in to the AT&T store in Hingham to get a new phone expecting a two hour debacle. Instead I got incredible service from Trever. He answered all my questions, walked me through all my choices and helped me pick out the phone that was right for me. He didn’t pressure me into buying the most expensive phone and was more interested that I got the phone more suited to my needs. He even offered to fill out the warranty information for the screen protector I bought and email me all the info (which I gladly accepted the offer). While he was transferring my old phone info to my new phone, three more customers walked in. He politely asked if I minded that he check to see what they wanted and at the same time he didn’t forget about me. He came back to check on me three times while my info was downloading. I was impressed that one guy could take care of four customers while not alienating any of them. He even offered me water as I waited. Before I left he gave me his card and said that if I had any questions on how to operate the new phone not to hesitate to give him a call. I normally never write reviews, but got such good customer service, I thought it was necessary. AT&T, you did a great job hiring Trever!

Trevor was amazing. My phone was stolen and he helped me throughout the whole process while also being understanding and courteous. 10/10 experience

Rafsan in the Hingham store was extremely helpful in getting a new line and new phone on my account. He got me the best deal on my plan and will be going back there again if I need to get anything else done....

I bought my phone in to get a new screen saver, as the one I had cracked. Both are the representatives were attentive, knowledgeable and professional. I was in and out in less than 10 minutes. They even registered to product for me so I had a warranty. The store was also clean and safe. Scott P.

Trevor at the Hingham shipyard is amazing! Service always above and beyond with a smile on his face always!!! Highly recommend!!!

Ryan was beyond 5 star service! Got us the best available deal while making the experience effortless. Definitely go visit Ryan in Hingham!

Ryan was very helpful helping my son get set up with his 1st iPhone! Very friendly and knowledgeable.

Mike, the manager, was all alone when I arrived and the wait was 3 deep. He was awesome at handling each customer in a timely manner and totally hooked me up. I got a new gadget guard screen replacement put on and changed my data plan in under 10 minutes. Excellent job.

Went into this store after having trouble with the online store, Trevor was so helpful and answered all my questions I had. Couldnt have asked for a better experience and was able to get my mom a new iPhone 11 pro! Thank you Trevor!

Thank- you Trever for your patience and expertise in communicating with this non savvytechnology challenged senior. I’m over the moon being able to talk to my remote and finally feel in control of my television. Exceptional sales professional!

Great service by Trevor at the Hingham AT&T store!

Trever was so professional and knowledgeable and very nice. Great experience

Trever was extremely helpful and knowledgeable of all products and services available. Thank you for a pleasant experience!

Staff was very helpful and welcoming! Great service and I got exactly what I needed quickly.

Lionel was fun, enthusiastic, in his sales service. He was also kind and let me share my life with him for a few minutes. Good person. I was in there tonight, phone went into a oil tank. Thank you he needs to be in upper management.

Jordan was extremely helpful. He took the time to listen to my needs, analyze my account and place me in the right plan. He was very patient and thorough.

RAFF IS AWESOME!! So patient and helpful ....greatExperience !

Ryan was an absolute treasure. I went from an old old old flip phone to the Samsung Galaxy Z Flip and boy do I have a lot to learn. He was so patient and so kind to take his time and help me and so go ahead and give him a raise!

Trever was great person very professional

Ryan has been very helpful and patient in helping me with my new phone. Great job of demonstrating and explaining.

The customer service for ATT is horrible. I spoke to many people on the phone but it all started because this store claimed they did not have my order. I would not go here for service at all. The manager is very rude. I am looking to switch my service provider at the moment because ATT is not reliable

Ryan was great, amazing customer service and very knowledgeable! Hands down the best experience Ive had at any cellphone store!

Trever and Ryan made the tedious process of replacing my broken phone and adding a new phone to my account easier than I thought possible. I didn’t remember any of my passwords or information and somehow they figured it all out. All while being patient and finding humor in my lack of technical ability. Everyone that works in this industry should be as proficient as they are.

Best service we had from all the outlets, Trevor Lowe is very knowledgeable and we were very satisfied customers!

I could not have been happier with my recent experience at the Hingham AT&T store. My iPhone bit the dust just a few hours before I was due to travel out of the country, and Jordan made it so easy to get up and running with my new phone. He was efficient, professional, friendly and knowledgeable.A shout out to store manager Trevor as well! Great team at this location. Thank you!

This kid knew his stuff and got me in and out of there in record time. Great personality smart and intelligent.

Best staff ever...anywhere! Went yesterday to upgrade my I Phone and was pleasantly surprised by your knowledgable, friendly crew. It was a great time to arrive as it wasnt busy. All three of the gentlemen working ( Trevor, Jordan & JR ) were helpful & courteous. Every question I had was answered. I love my new XR! Thanks again for a great shopping experience!!

The people at this store are unbelievable!! They give great solutions and options and will do all the grunt work to get you back on track with your phone. Really awesome team, happy we found them. I will never use the website again, these guys solved all our problems. We have been tortured by AT and T wireless online for years - the corporate website is always down and products are delivered or billed incorrectly...these guys are DOERS not time wasters!!

Quick service. Nice salesperson. Knew the product I needed. Didn’t waste time. Helped with my online receipt from a different store location. 🤗

Fixed my issue quickly and efficiently!

The professionalism at this location is unparalleled. Trever the store manager was truly an amazing service professional and the rest of the staff were truly helpful. Compared to the other location in weymouth which was disgusting, this store was clean, neat and organized. I would return in a heartbeat!!!

I go out of my way to to go this store for Trever. He is as patient and knowledgeable as anyone I’ve come across in the retail industry.

Talha was very knowledgeable and friendly. He was also very patient and explained everything clearly.

Awesome service. Jordan, Ryan and Trevor went above and beyond expectations. Cannot thank them enough! Will certainly recommend.

The guys were great at this location. So helpful.

Ryan was super helpful and knowledgeable and made my experience easy and quick

The guys at this store were amazing, Trevor and Jason, knowledgeable and friendly, super bright and polite. My new At&t store!

I have been a customer of AT&T since they were cingular wireless! Always are pleased with the way they take care of all my needs!

Im sorry but didnt really like my experience.1. When we first walked in to the store the man working there didnt say hi. I asked if at&t sold apple airpods and he emidietly said no, at&t doesnt sell apple air pods and have never before, only apple store sells apple airpods. Which is a lie because I looked at their website and it says that at&t actually sells apple airpods. When we walked out of the store he didnt even say thank you or good bye. The employee should always be nice to the customer.

This was our 3rd time using this store to upgrade or get parts for our AT&T networked iPhones. The previous 2 times had been great experiences, which is why we were willing to travel >20 minutes to shop here. Unfortunately, this time we were greatly dissapointed.When we purchased our new phones, the salesperson accidentally entered the wrong model. Since we were rushed through the confirmation paperwork, we did not initially catch his mistake.Upon returning home and reviewing everything we noticed it and immediately called the store. They told us that unfortunately there was nothing that they could do about it because they are not directly part of AT&T - and that we would need to call AT&T for help.We called AT&T. They ordered us the correct model, but they were unable to cancel the incorrect order. They said that when the incorrect model arrived, we should take it back to the store that we purchased it from. We told them that the store had said that we couldnt do that, and that wed have to ship it back to AT&T - but the AT&T people insisted that wed be able to take it back to this store.Once the incorrect phone arrived, on the next day that we were able, we drove the >20 minutes again to take the incorrect phone back to this store. Upon arriving, the floor manager informed us that - despite what AT&T had said - he could not take the phone back from us, and wed have to ship it directly back to AT&T ourselves.(Note: if AT&T doesnt log the return as received within 14 days from the original shipping/sale date, they can potentially refuse to accept it back. So thanks to this run around, we are now cutting that window close and are facing the risk of AT&T not accepting the returned phone.)From our point of view, this is literally a he said / she said situation - with the store telling us one thing and AT&T another. However, even if the AT&T person was wrong and the floor manager was correct that they cannot take it back - then we are still deeply dissapointed in the way that the store handled this situation.Throughout all of this, we have remained polite and calm - and to be fair, so has everyone at the store. However, it was apparent to us that the floor manager at the store did not care about us or keeping our business.Even if what AT&T had told us was wrong and we could not return the phone to this store - this entire episode and all of the additional work, time, and stress on our behalf (phone calls to the store and AT&T, an extra trip to the store, and possibly missing the return deadline) are all the direct result of the initial mistake that was made by this stores salesperson when he ordered the wrong model. Had that not occurred, then none of the subsequent events would have taken place either. Yet the floor manager did not seem sympathetic to that point, or willing to even try to do anything to make up for it.Everyone and every company makes mistakes. People are human and we all make errors. Its how you handle your mistakes and make up for them that matters.So its not the initial mistake of ordering the wrong model that we are upset about. Its the way that this was handled afterwards, with a consistent attitude from the store of theres nothing that we can do for you and no offer to try to make this up to us. (In fact, there was barely even a half-hearted two-word apology.)Had the floor manager sincerely apologized for the salespersons error that caused us all of this, then that would have made a difference. Further, even if the store is truly unable to take the phone back, had the floor manager shown that the store was at least sorry for the error and valued our business - by offering us a discount or a gift card to put toward accessories in the store, or anything along those lines that would have indicated that they wanted to make this up to us - then that would have gone a long way toward our letting this incident go and possibly even continuing to shop here.Instead, we will never shop at this store again - and we will be sure to tell others about this negative experience.

I have always had great service at the At&t store at the Hingham Shipyard. Michael is polite, patient, and great at multitasking. He really helped me through a stressful time.

I shouldn’t even rate 1 star for the service they provided. WORST EXPERIENCE.People at this store don’t have enough experience and make you buy phones by offering GIFT CARDS and other CHEAP TRICKS. They even make you open business accounts and at the end of the day, you will receive NOTHING.While shopping, they’ll tell you to visit the store if you have any questions but once you buy n leave, that’s it you are done. They don’t even answer anything, simply suggest you to call the customer service center.Trust me, I personally like AT&T and I am still using AT&T but I would never go to this store again.

I had the pleasure to work with Trevor at this satellite office. He was professional, helpful and so patient with me due to my lack of technical wizardry.... He was very kind and a altruistic person. Thank you Trevor-Sincerely,Keith