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Verizon Authorized Retailer - Russell Cellular
3421 N Grimes St Suite 200, Hobbs, NM 88240, United States
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Verizon Authorized Retailer - Russell Cellular
Comments
Mi
Review №1

Ms. Cherish was the best. She went above and beyond to help us upgrade our phones. She was so helpful and professional. Because of her, this will be where we go to for all our cellular needs and questions.

So
Review №2

The agent was very friendly and professional, great customer service!👍

Am
Review №3

Alexis was a great help to me as I set up my new account. She was friendly and made sure I had everything I needed.

Fe
Review №4

Absolutely the best customer service in town anywhere Ive experienced in a long time! Thanks ladies!

Es
Review №5

Jennifer was amazing! She went above & beyond to get me what I needed! I will shop at her location from now on!

Re
Review №6

And empoye Ashely was treated very badly by the manager Ashly had been running the store by her self for weeks and she had been there all day since they opened and she told the manager she was hungry that she hadnt eaten 😕 and the manager left went and got food came back ate in front of Ashely then left I would of got a new better job to employes should be able to eat as well very selfish manager very thoughtless of her

Os
Review №7

She was very good and helpful

De
Review №8

Very helpfulVery nice guyThank you for all your help

Ca
Review №9

LILE was awesome and really nice. Truly appreciated her efforts and energy

R
Review №10

Fast and accurate service very helpful persons working here

Sa
Review №11

They helped us through a couple hours of questions and transferring of content with great customer service, we left with 2 new note 10s. Manager was really helpful.

Je
Review №12

Great place and wonderful employees.

Ul
Review №13

Great service!

Ja
Review №14

The ladies were extremely helpful, even though my phone gave them a hard time they still kept smiles on their faces. Thanks again ladies have a good weekend😉

Ro
Review №15

Verizon is great however the lady who sold me my phone should go to customer service training

Da
Review №16

Terrible service, employee seemed more concerned with making her commission than helping customers. I was trying to report a stolen phone and the employee handed me a pamphlet. Not only was that not helpful, she couldnt have bothered to explain how to make the report...considering taking my business elsewhere.

Pr
Review №17

The staff were wonderful, however, it was really expensive to start my own line with them. Went to Sprint and it was a lot more reasonable.

T
Review №18

Verizon has the worst cell and data service. Do not do business with them you’ll regret it.

C
Review №19

They dont have a lot of iPhone selections but friendly staff and I did walk out with an Otter Box for a reasonable price

Do
Review №20

Bought new phone and returned it same day. They could not set it up. Tried two phones. They couldnt set up either one. Got my money back and left

Li
Review №21

Customer service representative was on personal call and not in a hurry to get off her call...we had to wait until she finished her csl. Then she was not helpful and told me to call *611. Do not patronize this store!

Jo
Review №22

Unimpressed. They can’t fix a problem phone. They just tell you to go to midland. What’s the point of having a store if you can’t provide service to your customers.

Mi
Review №23

Fast and professional service.

Ka
Review №24

Another phone store, but very nice employees who are very helpful and do their job right.

Al
Review №25

Kaine Munoz is amazing at his job. He will always make sure you leave with a smile.

Li
Review №26

Very friendly and great service

Da
Review №27

Had a CSR that didnt want to help. This was a waste of my time.

Fr
Review №28

Fast service was out in a flash and got what I was wanted..

Os
Review №29

Very helpful!!!

Ma
Review №30

Shopping for phone. Good helpful staff.

Ro
Review №31

One employee. Spent more conversing than working. Typical of any Verizon store, overpriced, understaffed, and little concern for customer.

Ro
Review №32

Didnt have what I was looking for ☹️

Ja
Review №33

Not helpful

Ch
Review №34

Cricket is better

Information
4 Photos
34 Comments
3.7 Rating
  • Address:3421 N Grimes St Suite 200, Hobbs, NM 88240, United States
  • Site:https://russellcellular.com/?y_source=1_NDE2NTU4OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 575-263-6502
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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