So I was curious and wanted to get my car appraised just to test the waters and possibly jump into a new car on 10-12-2021. A very nice gentleman by the name Alberto Ayala approached to assist my husband and I. Usually we tend to hide until we actually see something we like, but Albert was so easy going we stayed with him the whole time. He had our car appraised in about an hour. My husband and I didn’t agree with the value and he went back to fight for us. He was able to get the amount we were comfortable with. Moreover, Albert showed us a brand new Pilot which I fell in love with. To make this review short, Albert went over and beyond to guarantee we left happy and satisfied! I hope when you choose to get a new car or just an appraisal you ask for Alberto Ayala! Thank you for your hard and dedicated work ethics!!

I bought my new Honda from Mark Scott earlier this summer. Mark was patient, transparent, but most importantly ... he quickly was able to determine what make/model I really needed and wanted. With rising gas prices, I am glad I bought the more fuel efficient car. He took the time to walk me through the process, test drove many options (and colors), and never pressured me for a sale. Mark is very experienced in the car business and I will definitely refer business his way.

Fantastic service! Mark Scott was very helpful, knowledgeable and made my whole car buying experience grateful. Love my new truck!

I had a great experience here. Loved the car. Happy with the financing.

Rocky was so helpful and so informative with my first service on my brand new Honda accord 2021. He was so welcoming and the service was so fast. This was awesome compared to other car dealerships in the past. It’s very much appreciated. Thanks again

Jason gave superior service, car arrived earlier than expected, got juggled around on trade in but overall great experience

I went in for maintenance and Fernando was a great service manager. He took me in and I was out in 1 hour. Definitely recommend he is very attentive & active in making sure his customers are satisfied.

I can truly say this was the best dealership I’ve ever went to. Customer service was top priority. Everyone from my sales representative to finance representative we’re awesome. Thanks again.

AMAZING SERVICE FROM EDDY GOMEZ. If you are looking for a vehicle i highly recommend going directly to him. He has the patience to really look for what you want. He explains the car in full detail, while explaining everything in a way that you leave with a full understanding of the car you will be taking home with you. Excellent Service.

Took car in for investigating error code. Car left unstable, with original issue never resolved. the car was severely unaligned, to the point where it was a hazard to drive above 40 MPH.2 visits to the location in total.3 attempts to escalate for a resolution with no return call or action taken on issues. This, after talking directly from the director of the service departmentHonda Insight was taken in to address error code for eco-mode. Upon looking up the error code with the official car manual and Honda, vehicle was in danger of possibly being inoperable, as the error code was reflective of degrading hybrid fuel systemNon-Hybrid-Battery was replaced. Was told the error was due to this.The error code came back, literally on exiting the AutoNation location.At this point charges amount to ~$300The vehicle was taken back, at which point, the situation was explained, and the particular issue of resolving the error was stressed, so as to no lead to confusionWe were told the issue was resolved by replacing a brake switch sensor. When asked how this specific sensor and part contributed to the error, no explanation was able to be given. The servicemen rushed to release the vehicle. During this exchange was escalation attempt #1The vehicle, upon release to us on the 2nd visit, came back with a severe misalignmentNo matter the complex nature of configuration. A car should not leave the lot misaligned like that. Especially not after the servicemen claimed to have test driven the car and said everything was fixed.This can only be the result of either severe negligence, or a deliberate dismissal of the issue to gain a return customerWe called the service center and they told us to come back. We asked for a manager, and were told we could not speak to one.The cumulative total at this point is ~$700At this point, with the above amount spent, time waiting for repairs, and the car arguably in a worse state than when it first was taken inIm sure nobody would object to the hesitation with wanting it to be looked at again.At this point is when the third escalation attempt was initiated, at which point we managed to make contact with the director of the service departmentThis lead to a dead endWe took care of the vehicle obviously. However the lack of action, the ineptitude of service, the avoidance of accountability.Speaks volumes of an operation designed to take advantage of customers, with no intention of actually fixing and resolving issues that come in.

Tamika was the best! While waiting to check-out she saw me standing there and jumped upped to assist me. It is nice to know that customer service with a smile still exists! Thank you Tamika with Hollywood Honda!

Never in my life would I recommend this service to anyone. From entrance to leaving it was horrible. I pay extra a month in my car quote for service included and it is such a waste of money. I arrived first thing in the morning without an appointment and the lady who attended me didn’t even offer me a good morning, she insisted she couldn’t take my car because they were full. I told her I was willing to wait and it would be no problem and yet she insisted she couldn’t take my car. I insisted further and she took my car. I’m not exaggerating, it took 4 hours to get my car back for an oil change even while I was the first one there. There was a ton of miscommunication and lies told to me consequently. The coffee machine was broken, to many this shouldn’t matter, but if you’re waiting for four hours the minimum you could do is have coffee in the waiting area. After 4 hours, I went to the parking lot because nobody had advised me about my car and saw my car not even washed (which is included) parked and good to go. NOBODY came to get me to tell me. I proceeded to to go to the advisor desk ‘ Kevin’ and waited at his desk for 40 minutes to inquire about my car and had to then find another advisor who then told me to wait because he had three more of HIS clients before me. Finally this advisor who was kind enough to give me the keys. I got to my car and pulled it MYSELF out of the parking lot and found a dirty, paper full, plastic full car of which I threw away myself and drove off.Need I say more?Thanks for anyone who takes the time to read this and do yourself a favor and don’t ever show up at this service unannounced.

Great service from the time I walked into on the dealership. Jimmy helped me out and showed me the car that I fell in love with .... I highly recommend AutoNation Honda Hollywood for anyone looking for a car, and would definitely do business with them again.

It was time for a tuneup and my drivers side visor was acting up so Ii scheduled an appointment. Fernando was out so Tameka took care of me. She is awesome! Clearly walked me through everything that needed attention, as well as securing me ride to and from my office. I’ll request her from now on. Great service!

My experience was horrible, One of your agents which was a woman had a very bad disposition. I was waiting for my car from 2:30 in the afternoon until 5pm. I had to ask another agent about my car and when he went in back to enquire about my car the mechanic told him he was waiting for the assigned agent to get back to him about some observations he found which no ever informed me of. All I know is when they approached her she gave him the paperwork and walked out. All I wanted to do was pay for my oil change and find out more about what was needed to be done to my car. She saw me waiting to speak to her and refused to give me the time of day. Another agent assisted me and was very helpful. I was very upset with my service up until that point. The young l feel should be talked to about the matter. I never got her name but the agent that helped me should know. Truly, Very disappointed.

Amazing service! Everyone here is always great! Super quick and informative service

I have always had great experiences with this company however today it was exceptional! I had a meeting with a service manager named Jay Savery Jr. and OMG he is so amazing! Very professional, knowledgeable and knows his job very well. I am so very grateful that he was my service person today. He taught me things about my car that I had no idea about and it truly has helped me.We need more people like him in the workforce.

Avinash & Sonny were amazing . Definitely picked out the right car. I love my 2022 all Black civic

When Im ready to trade in my vehicle for a new one it will not be with this company because they can only correct problems that they can recreate. I am driving around in this weather with wipers that work intermittently and they are unable to identify and correct the problem

I just bought my first car from Jimmy B at Auto Nation Honda of Hollywood. Thanks for making this stressful situation easy, Jimmy.

Patrick R. is the best. This guy really talk to you like family. He gives you a full detail information about your car. Let you know if you under warranty and what needs to be done.

Had a great first experience when looking for a car Rafael took good care of me very accommodating and professional! Weve kept in touch throughout the months after the purchasing of my car I was able to ask him questions and he answered me right away! Also Im here now to get the car serviced and Patrick the service manager was very on point nice friendly and professional he explained what they going to do etc.... thank you so much guys you have a customer for life!

New student in the area and recently had a very poor experience at a Mavis nearby.. (for more context) I had gotten an oil change done and unfortunately the tech did not put the cap back on properly, causing oil to get EVERYWHERE (they did their best to fix/clean it, but definitely was not comfortable going back). Also, because I am new to the area, I unfortunately hit a pothole and damaged the skid plate (shield protecting the undercarriage of the car).Thankfully because of google reviews and AAA, I found this dealership/service center. They registered me as a new customer, got me in for an appointment within a day, and was able to fix everything in less than a 3 hour visit. The facility was very clean and the staff was so kind/helpful while assisting me during such a frustrating process. I have a 18 Civic Si, and moving forward will only be bringing it for service here. They did a great job and I really appreciate their help, so thanks again!

This dealer has great service. They are kind and courteous with very fair pricing.

Absolutely wonderful experience. Could not be any happier with our vehicle, but also a very knowledgeable and friendly staff. I have already recommended Autonation Hollywood Honda to a few people looking for cars. Thank you to everyone from our salesperson Winston Vazquez to the General Manager, Joe Rey.

A good job was done on my vehicle. I was surprised that a part had to be ordered and delivered from somewhere else. It was a really long 5 1/4 hour wait. It is good that I brought my car, to the dealer, to be serviced. I was glad that the brakes had to be flushed because I felt that something was not right with them.

Worked with Mark Scott. I was always running and tight on time and he was patient with me. He always responded on time to my calls and texts and made my car shopping experience a breeze. Definitely recommend thos dealer and more importantly, I recommend Mark, not sure if anyone else would have been as patient as he was. In love with my 2021 Honda CR-V

I visited the Honda in Hollywood to get my daughter her first new car as a birthday gift and everyone there was great especially the salesman Eddy Gomeze. My daughter was so excited everyone came together and showed her all the cool stuff about her car. Thank you to everyone over at Honda in Hollywood see you in 2 years for my son.😂😂😂

I have bought two cars unfortunately from this AutoNation and this has been the worst experience ever from the sales Department to the service department it’s officially the worst Honda AutoNation I have ever visit they will tell you one thing and do something else you have to double check their work and make sure they didn’t damage your car at the service department if you speak to a manager they always give you the runaround even with proof I have contacted corporate and I have yet to receive any call regarding my issues

Best experience for first time buyer. The staff is amazing. Efficient work and great pricing. A big Thank you to Roderick Williams for making it happen...

I went to Auto Nation Honda due to no cool air coming through air conditioning system. My service rep Carlos Castro always takes excellent care of me. He took me in right away, and took care of the issue. I recommend him and the AutoNation team highly.

I can not give enough praise about this place, especially because of my salesperson Daniel Previlon. He was extremely professional and friendly. Daniel, made it an easy and comfortable process, especially when compared to my previous purchase experience at another dealer. Daniel went above and beyond to make it a positive and enjoyable experience. I will definitely recommend this dealership, especially because of Daniel to anyone who is looking for a great car buying experience.

As always, courteous and kind. I got lucky and my car was done very quickly. So glad I come here

Typically I stay away from service at dealership. This is the exception! The work, and prices ( with online coupons) and the staff are good. Only downside can be the wait so have to skip the car wash most of the times.

Fast and reliable service. The Service team is very helpful and always keeps me updated on the status of my vehicle.

Jean took great care of us, and was really nice. I really appreciated him, and just wanted to say thank you!

Great experience, definitely will come back

Called the dealership very late because my wife saw a vehicle that she fell in love with. They stayed late to help us take possession of the car the same day, and the entire time I never felt pressured to purchase anything I didnt want to buy.Patrick is absolutely the go-to car sales rep. Not only was he knowledgeable on every single feature of the pilot we purchased, he had tons of helpful advice, was fun to talk with, and kept true to his word on what the total cost was going to be.If buying from a dealer was like this everywhere, the stigma around purchasing at dealerships would be a thing of the past. I love the vehicle, I love the experience, and I cant speak highly enough about Patrick and the way he treated us. We will be going straight to Patrick @ Autonation Hollywood Honda for the next purchase, and I am sure we will love our Honda Pilot touring for years to come.

Great sales lady Sara Vidal very informative and patient. If you want someone to explain all the pros and cons of a car and someone that will go above and beyond to show you what your looking for ask for her!

They have excellent customer services, Carlos Alcaraz was my sales person and he was super kind and patient, I really recommend this place

The technical service provided by the dealership is very profesional.I can not give a five star since every time I have been to the dealer, the intake from a service advisor is always slow, even when you have an appointment (which I have had every time). Why make appointments if you always have to wait more than 15 minutes to talk to an advisor even when other advisors are not tending to any customers. Other than that everyone is very profesional.

I purchased a beautiful 2021 Honda HRV from AutoNation Hollywood. I have to commend Roderick Williams (sales rep). He was excellent. Very helpful and great guy! I am so happy with my SUV! Thank you.

One of the most amazing experience. We got our first lease and all the people on AutoNation work hard to make it thru. Special thanks to Angelo .He was attentive and went above and beyond, without him i never would have my dream car.!

Best place, always get the fastest service. Jean always makes sure to take care of me.

Overall the experience was good. Hanna, the service manager, was wonderful and handled my car’s maintenance perfectly. Kept me informed along the way in terms of pricing. She was efficient and attentive. Excellent service. My only issue is with Honda itself. I purchased the car with the understanding that they would provide a loaner. I’ve had service 3 times and a loaner has never been available. I will rethink getting my next car from Honda because of this.

Service is good but there prices, whent to parts department.

Had a great experience (other than a much longer wait time than I expected, but they were busy).Leased a 2021 Honda Accord Sports SE. Love the car. They did not have many choices of models and colors, due to the current chip shortage, but they did have one I could agree on, so I got it (their last one).

Excellent service from start to finish. Went above and beyond for me and made everything seamless. Thanks to Nick for taking care of me. Everything took time but I never felt neglected.

Amazing ! They have a Mechanic named Edgar ... wow he is honest and amazing . Such great professionalism and knowledge

I arrived early 45 minutes early for my appointment and I was seen right away. I was told the wait would be an hour and a half, and they were finished much sooner. The customer service personnel was very friendly. I didnt purchase my car from this location, but I will continue taking it there for service as long as I have it.

I went in March and didnt get the deal I was looking for and I didnt feel like the salesman at the time really tried to help me. I waited a few months came back extremely nervous but Mark Scott helped me and calmed my nerves. He asked me the necessary questions and walked me through the entire process. Explained everything from start to finish. The best car buying experience I ever had.

Patrick was the best, he when above and beyond our expectations. We will definitely consider his services for future purchases, and will recommend him to our friends and families. Overall we had a great experience.

Jodson CadetIs such an AMAZING salesman I purchased a used car 2 years ago I told him I was ready for an upgrade and he called me regarding purchasing a new 2022 suv BRAND NEW !!!! I can always count on Jodson he goes above and beyond to help me even when I’m undecided. We need more people like Jodson. Awesome customer service.

I worked with both Javier’s and they were both so amazing and helpful! Great conversation while we waited for the paperwork and an overall wonderful and fun experience. They even celebrated with me and gave me music while I danced over my new first car!!

A great and the best experience ever from any other dealers I have been to, very good financial services and sales representative they always take care of our family. If you are interested in purchasing a car look for Patrick.

Jean was a good service manager. I have nothing bad to say about him. The only issue that I have was the wait was very long to have my car serviced. It took them exactly 3 hours to do a simple oil change.

I always have a smile on my face when I come to auto Nation of Honda the service Assistant Manager took care of me. He is very sweet! He explain everything to me about my car service and what’s next! I love Auto Nation Honda of Hollywood! That’s family

Overall my experience here was amazing! When you arrive, ask for Patrick. He’s was very honest and he wasn’t a pushy salesman at all. He didn’t sell me a dream. In the end I got exactly what I wanted. Thank you Patrick you’re the best!

What a NIGHTMARE...!!!When I purchased my used car a few weeks ago, I was shocked when I was given a broken fob, and a promise that Id receive a second key the following week. Agaist my better judgement, I agreed. I arrived the follwing week and the key guy was apparently on vacation...The salesperson emphatically promised I would have my new key the follwing week, come hell or high water...Although I smelled a rat, I went against my better judgement......I arrived week two to recieve my key and was underwhelmed when the key guy didnt have the right fob for my make and model...Never mind that he seem to have a gazillion keys in his mobile key shop... I started to smell thast same rat....He did offer to oder the fob, but it would take another week.... That would be week three....This cacophony of lackadaisical work etghics is due to, and perpetuated by, Carl Vanderwarker, the general mgr.This is the man that thinks it good policy to sell vehicles with only one key ( and broken at that ) They knew this vehicle only had one key and took no steps to rectify the situation... This could have been an easy fix..... But why spend the extra money.....Mr. Vanderwormer felt perfect;ly fine with pasing this inconvenience on to the consumer ... To be honest, Im done with that place, but felt it my civic duty to warn other perspective victims...Just think, if they are this greedy and petty over an insigniofigant key, imaginbe what nasty little tricks and financial pitfalls they have set up for the BIG ticket new car buyers.... Yikes....!!!Mr. Vanderwormer and Autonation Honda in Hollywood, Florida are not to be trusted..... Youve been warnedKevin R. Evelyn

I appreciate getting my daughters HRV in quickly for recall and oil change. Her air conditioning wasnt working that great, so they put some coolant in it, but did not find the source of the problem. I would like it fixed before the warranty runs out.

The sales person Mr. Beltran was super knowledgeable and a gentleman. He made my experience unique and unforgettable. I would recommend autonation Honda specially Mr. Beltran. Thank you Mr. Beltran.

Very nice customer service. Daniel was so helpful and willing to go the extra mile. The purchase of our 2020 Honda Accord was a pleasure.

Daniel was awesome, not pushy super Patient and so informative. I walked in just to see what they were offering ans walked out with my brand new car. It’s wonderful! Everyone is nice there. :) Carlos Castro, assistant manager in the service center is wonderful with all his help. Thanks again team!

Carlos was very efficient and courteous. Handled all my needs and will need to come back for some minor repairs.

Highly recommend. Excellent experience all around. Love my new Pilot!

Having my truck serviced at Honda Car Dealership is always a pleasant experience. I didn’t have an appointment but they took me and was able to service my car. The service rendered to my vehicle did take a bit of time but it was to be expected as they were very busy. My service rep, Rocky, was GREAT! He maintained continuous communication with me and gave his expert advise, which was much appreciated!

This dealership is great! The service department took my car in at its scheduled appointment, I had chosen to wait, snd to my surprise the vehicle was ready before the projected time. I am pleased with my new Service Writer, Rocky and the Sales person who wants me to roll into a newer vehicle, Joseph.

Everyone was super nice and helpful Sara was the main one that took care of me she was super knowledgeable about the car and overall amazing

A disappointing first visit... car was not ready when promised and I had to call them for status. When delivered the upholstery had a large grease stain. They insisted I had to come back for another visit to have it cleaned and only relented after I stood my ground. Tried to upsell me on a tire rotation when the car only had 2400 miles on it. By the way... I was there because of a factory recall for a serious fuel pump issue which was also disappointing, although this or course was not a dealership issue. All in all... about 2 hours of wasted time.

No pressure, very easy to work with!Extremely helpful! Bought a used vehicle and they took care of detailing. Put on new bumper and even brand new tires…that was all done without me asking for it. Good brand of tires also.Would definitely recommend them!

Always a great experience any time ive had to service my car! Ask for Kevin Bonilla if you go, hell make sure youre taken care of within minutes. Hes extremely attentive and he will make sure you get the best deal! Hands down best location.

Exceptional service as always from sir Martin in the Service department! He genuinely cares about his customers and takes the time to explain everything in full detail. Not only does sir Martin know how to make his customers feel valued while taking care of business, he also goes out of his way to make sure every customer leaves completely satisfied, with a smile on their face and a fully serviced car!I had the pleasure of doing business with sir Martin (again) recently during my last visit for a standard oil change and could not be more happy with the service he provided. He is truly a delight and nothing short of a miracle/miracle worker.First class!!

Excellent customer service!! 👍🏼..from the GM to Sales Rep to Finance to Service Dept ....Clean, spacious and welcoming environment. The best deal ever!! Love my new Honda HR-V.🚙I’m quite satisfied with the Service Dept… Rocky, the service rep. made sure everything was well documented.. very organized, friendly and helpful. The spacious, inviting and clean environment really made my waiting a comfortable experience

It was very fast and excellent costumer service I do really recommend them..

I have the worse experience ever. Me and my husband went to buy a car, at first everything was fine the Sales representative Sara was very professional and was trying her best to help us. we were waiting for the car to get the test drive and after waiting for almost twenty minutes I finally got to drive the car. when I came back I was being rush to sign the papers, however my husband noticed there was an increase of 500 dollars on the paper and when we asked why the manager came to explain that another person wanted the same car(the only car on stoke at that moment) and whoever paid the $500 takes the car home. I was very aggravated because we were there first and ready to close the deal. the manager was very rude and told us that if we dont buy the car another person will. I will never go back to that place ever

I found my new go to dealership! From booking my appointment, to my car being service, my whole experience was splendid. Jean took very good care of me, everyone had excellent customer service! I will definitely be back!

I have never had a bad experience when scheduling or arriving for my maintenance appointments. For this appointment, I was greeted quickly and asked if I had an appointment and who it was with. As soon as I advised the greeter it was with Hannah, she came up to me, introduced herself and welcomed me. We went inside, discussed what service I was there for and she processed the paperwork. She went over everything with me, and checked back with me to let me know everything was fine and my car would be ready soon. She came back, gave me the final paperwork and showed me to my car. She thanked me for having my car serviced, and asked if there was anything else she could help with. She was prompt, informative and kept me up to date. I appreciated the fact that she never tried to oversell me, which has happened at other places.Their waiting area is also very clean, which I appreciated.

Excellent service! My husband recently suffered a major stroke and is wheelchair bound. I am extremely limited in the amount of time that I can be away from home and Daniel Previlon was understanding, compassionate, and accommodating. It was a last minute decision and I urgently needed to purchase a van to accommodate my husband and his wheelchair. We did as much over the phone as we could, and then when I arrived he had the car and everything ready to go. He stayed late and so did Radhames Acosta who handled the financing. No games, ploys to get me in, etc like I experienced at another dealership (even after explaining my situation, I was still lied to at another dealership and wasted precious time). Thank you Daniel for such great service!!

I had a great service with Arthur the fiance person as far as the sales it was to much back and fourth. I was able to get the car but i felt i could have gotten a better deal. I purchased all my cars from Autonation which makes me consider going for a different brand next time i shop for car again.

I have always done the service in this location. Personnel is outstanding, clear in explanations and considerate in billing. I will specially ask for Fernando who is an asset to this establishment. Will return

I was not satisfied with the level of service that I received from the agent checking in the customers

The customer service and quality of work were amazing. 5 starts service!!

Service was great. I really like the person, Martin, I deal with. He keeps me informed how repairs are going and I know up front the expense. Martin is friendly and caring.

Always great customer service. Have performed all services and updates since the car was new. Would not go anywhere else

Aside from the wait time to get the car serviced as a walk through I really enjoy coming here. Everyone that has helped me over the many years has been very helpful and professional.

We had a scheduled appointment for an oil change the Customer Service Rep that we were supposed to see wasnt there at the moment, so we got someone else who told us that a technician needed to look at the car. mind u we were only there for an oil change I told him that I wasnt interested in his technician looking at my car for anything! These people are programed to sell u parts u dont need and so forth. Mind u I keep saying we I was with my wife and if she was alone they would have told her she needed something else..well not this Guy i have worked in the auto business for over 8 years and the Buisness is generated by telling customers they need more than what they came for..so therefore when my free scheduled oil changes are up Ill go back to doing my own. If you can avoid dealerships.

My recall service was completed within a reasonable amount of time. My Service Rep Tasha is exceptionally amazing, always keeping me informed

Although the first diagnosis was not the problem, they persevered until the problem was found and fixed. Carlos was very helpful and communicated via text every step of the way. Thank you Carlos!

Very well spoken and knowledgeable. Jason Lawford made me feel welcomed and definitely helped me come to an informed decision about buying from autonation. 1000 thanks to Jason I absolutely love my car!

Autonation doesnt deserve anystars ... your staff looks miserable all overworked and underpayed the customers get more free than a person working their for a decade.

I’ve called and called trying to my car serviced no answer. I just show up it’s a 8+ hour wait no appointment. After you buy a car good luck getting anything else from them.

Love bringing my SUV to get serviced here. I feel confident in the work they do. The Service Supervisor Neil C. Is always helpful and very knowledgeable. FERNADO C. Is always on point and provides excellent customer service. Ive never been disappointed coming here. I recommend them for all your vehicle needs. Thank you for always taking care of my families vehicle need.

My experience at AutoNation Honda Hollywood was excellent! Thank you very much to my sales associate William Nickerson aka Nick. I just got a Honda Civic 2022, thanks to Nick for his communication, best customer service skills, knowledge, care, and support. I got my car on a Saturday and I was able to get my tints of my windows done in a week, thank you Nick for taking your time and making sure I was well taken care of. Very attentive and caring!I referred all my family and friends to AutoNation Honda Hollywood. The staff at the main entrance was very friendly and welcoming. I rate this location top stars and outstanding service. Thank you.Sincerely, Jocelyne.

I bet that Autonation headquarters dont know about, how the employees work at this location they should go to retraining....(in sense of urgency) unacceptable a person at parts dept.with no line and on the phone for over 30 min and they didnt care.... cashiers were like they are at home on their own paste..... incredible ....

I bought my first Honda, a CR-V LX. I was very happy with the customer service, specially from my sales person Patrick Cadet who helped me with the test drive and making the deal possible. Kudos to Patrick for his assistance and making the process comfortable and smooth. There was no pressure and he took his time to listen and work out the details. The car is great, but most importantly, the customer service is what sealed the deal!!! Thank you and I look forward to being part of the Honda family.

Hanna was amazing. She explained everything in detail to me, it was best customer service experience(for my first maintenance check ever) I will definitely return for future services. Excellent customer service!! My Experience has been quick, professional, and enjoyable. Thanks Hannah.

Own a 2016 Honda Civic EX with less then 75K. A/C started failing, thought it was condenser as service bulletin out after class action lawsuit extended warranty. I took it to Autonation of Hollywood, FL. They checked and said compressor broke not condenser. On internet information stating on this being common. I was called and told this would be expensive and would be around $1K. I authorized repair as no other mechanic had Freon or equipment to fix this. When I returned to pick up car was told bill was $1800. I checked on internet as the average repair for this item should no be more then $1k. Dealer way too expensive, they know this is faulty and poorly designed A/C system on these cars. Taking advantage of situation.

The worst customer service @parts and cashier.Felt ignored for a whole while and then treated rudely.Ill stick to order parts online. Loosing customers one at the time, great job!

Coach Mckinney is a true professional. He quoted me accurately, with a fair price for the service, then came in under the quote. He was courteous, thorough in his explanation, and considérate with my time, giving an accurate estimate of time needed for my maintenance. After the terrible treatment my wife got at Rick Case, Coach Mckinney made AutoNation Honda service customers for life with this family. Go see Coach for winning service.

Great place, good customer service. Jean is wonderful, they always washed my car after service. Nice, clean place. Love doing business there. I encourage people to visit.