This is the best place to buy a car, they are not sharks, they treat you like family.Every sales person is incredible nice.The general manager is incredible too and help you to get the deal.BEST PLACE TO BUY OR LEASE.100% Great Customer Service

My experience at Homestead Hyundai was great from start to finish! Prior to coming to this dealership I had been to a few others and one in particular I simply walked away because the finance rep was extremely crass, pushy, and sarcastic. Needless to say Im SO glad I did because Ernesto, Andreus, and the rest of the team at Homestead Hyundai really made me glad I made that decision.The customer service and hospitality was great. Even the other salespeople that werent necessarily helping me were very nice. The environment was relaxed but still very professional. It was everything that I needed to think clearly and make the best decision concerning my purchase. Ive already told a few people about my experience and will continue to refer people. Thank you Homestead Hyundai team for helping me get my new car! I love it!

Service department Julio Castro is genuine, caring and professional. He went the extra mile to assist me with servicing my vehicle.

Exceptional customer service from Employee name Sam! He was eager to assist me, very informative and nice. Cool guy!

Called to get some help and the cashier/front desk girl carlia something like that was horrible she didnt even let me finished asking a question when she just transferred me without a word ....she needs to be more professional since shes answering calls an in front of the house. Thank God I was transferred to Jackie and she was been great help.

Great dealership. They got me in the car I wanted while working with my low down payment and reasonable monthly payments. Big thank you to Milenis.

I was purchasing an Elantra at MSRP because today’s market does not allow for rebates. They do not disclose all the extra fees they charge. They engage in “bait and switch tactics” after spending almost all day negotiating, at the last minute they switched the deal and added $1000 to the purchase order, just minutes prior signing. The price was changed in the new documents provided at the last minute. Very unprofessional. Make sure to revise and calculate all the numbers yourself. The printout version they will give you does not add up. Be very aware that they will be adding more fees at the end hidden in the numbers. We left and purchased a Nissan next door.

I love this dealership. Even though some salespeople pick and choose who they want to help, Dominique and Edwin were very help, accommodating and worked with us to get the car we wanted and needed. Everyone hates the car buying process but they both made it very smooth. I am happy with the service and have been a loyal Hyundai customer for the last 10 years. This is my third car ( not by choice). These cars are safe and stylish and affordable.

The service crew were exceptional and very professional. Sam provided the best customer service a girl could ever have. I didnt feel cheated, he provided excellent service and the best pricing options. To all my ladies please ask for Sam or Manny. Again great service!!!!!

Thanks to Brancy I was able to purchase a beautiful 2022, he gave excellent service.

Nice people. Good service. Ask for Manny in service.

Hours dont match whats advertised on map apps. Service and Parts center closes at 1800 and the timeframes for when they say parts are going to arrive vs when they actually arrive are inconsistent. The service staff are pretty friendly though.

Sales personnel must not must want to make a sale. I’ve been sitting here for 2+ hours with a 2018 trade in and not a single sales person has made a move to earn our business. We came with intentions of trading in our vehicle and financing a 2022 Tucson but since we have been ignored for 2+ hours it seems our business is not valued. Would not recommend

Nice place, no Salespeople around, walk around and saw boards with 110 cars per month, greatest month, they found have more sales if salespeople would actually be around! Don’t know if maybe payplan is cheap! I wish you luck!

I want to express my gratitude to the gang at Homestead Hyundai for assisting me to getting my parents a car. They were extremely helpful and professional. A special shout out to Tony, Krystal and Jorge who brought the car down to the Keys. My Mom even likes the color! You guys rock!

Brought my car into the service center because I did not know what was wrong, Manny assisted me the whole time. He let me know that theyll have to perform a diagnostic test and told me upfront that my car wasnt under Warranty so I would have to pay $130. When he called and updated me on what was wrong with the car and was able to fix it the same day. I received good customer service and was happy that he continuously let me know what was going on.

Waste of time if buying from internet. the objective is to make you show up at the dealer and try the upsale. Not sure why they sent offer and pricing when in reality cars are not available. Same excuses... oops that car was sold yesterday.

Finally a Hyundai dealership in Miami that still knows how business is done great work from your service department! I will be coming here for all and needs Hyundai related!

Everything is perfect, service was quick, my advisor Sameeh always very attentive, definitely recommended

An exceptional purchase! Mr. Gilbert attended me and I am very grateful for his attention. Great experience! I recommend 100% the place and the specific seller!

Super fast service very friendly staff, Very close to my house I love it

If I could rate this dealership 10 stars I would! The service and compassion from the staff here was amazing! From multiple attempts at diagnosing my previous vehicle to the seamless, no haggle purchasing process of my new vehicle: Sam (Service Center), Raul Lantigua (Sales), and Andreus Munoz (Finance Manager) went above and beyond and I am grateful. Sam even gave me his personal number and promptly addressed my MANY questions and concerns. Raul was straightforward, helpful, and made the purchasing process very smooth. Andreus took his time to ensure we received the best deal and interest rate. Overall, I am happy with the service I received at this dealership!

Hands down the best Hyundai dealership in South Florida. No pressure sales tactics and you cant beat the prices. This is my 2nd purchase in less than a year at Homestead Hyundai. Our salesperson Roberto Guzman made the process quick and easy. Thank you.

Excellent fast car service. Employees treat you with respect.

Very good customer service and I love that coffee machine

EVERYONE WAS RELLY HELPFULL AND NICE

I purchased a car a month ago. My trade in is not yet paid off. I have called with no response so finally had to walk in to the dealership. Alain Poeitvin decided to try to “help” me and has done nothing but give me run around. Stated he would follow up and text me on Wed that the payoff was sent. Wed was 3 days ago and I am back at the dealership sitting here waiting for a Manager who always seems to be coming “around 1200”. This is after Mr Poeitvin tried some BS maneuver of entering the wrong financial institution in the computer to get an error to pop up so he could say that meant the payoff was sent. The fact is he doesn’t know what’s going isn’t the one who can solve the problem in the first place and will try any lie to make you leave so he can continue to do nothing. Instead of finding the person who can answer the question or helping. No follow through. No return calls. Flat out lies. It’s a shame because Hyundai as a car brand is excellent. I would expect better representation of the product by the dealership.

VERY CLEAN AND STAFF ARE AWESOME....BEST PLACE

Took my car in for the first service oil change and tire rotation they return the car with 1 quart of oil low at the add oil mark did not bother to check my other fluids or add washer fluid that was very low the tire rotation they did not bother to check the pressure on the tires all my tires were low on air they did not bother to put any air in them never again will I go back to this dealership for service

Excellent service. Edmond was the best🤩

Great customer service from edmond francois, worked with us.. made everything great! i will definitely be recommending.

I visited the service department and was very happy with their customer service...

I recently purchased A new Hyundai Sonata 2021 with the help of Mr.Edmond he was kind and very Patient for 2 days straight he was polite and no matter how many times I was discouraged he made it possible for me to get The car I wanted and needed, Hyundai Homestead Definitely go see Mr.Edmond he’s the best ‼️

Best car experience I’ve ever had. Went in at 9am drove the car 5 minutes later and did paperwork in less than 3/4 hours max. The salesman was knowledgeable and helpful and the finance manager was easy to understand and talk to.

The service center here is great, and they will let you know what you need done to your car to keep it running in good standings. Michael was a huge help to figure out my wifes brake light issue with the techs. Get there early when they open if you did not schedule an appointment for faster service like any other service center. Big workshop, organized, and well prepared with all the specialty tools needed to work on your ride.

I went there today and was definitely satisfied Edmond put me in a 2018 Hyundai Sonata and his customer service was excellent.

Very happy. Service was fast.

Best customer service I had in a long time. If you are looking for a new or used certified car this is the place. I went to many dealerships and by far this one has mint condition, Hyundai certified cars of all.

I visited the Homestead Florida Hyundai Genesis Dealership on May 5,2021 for an oil change and vehicle recall service.After arriving at around 0830am, I found that only one service representative was there. I stood by sercice desk for about 10 minutes thinking that this was going to be a bad customer service experience. After stadying there for what it felt like a long time, I came to realize that the service agent was on what it sounded like a personal call. He ignored me and never even acknowledged my presence or told me that someone would help me at any time soon.At these time, I really felt like leaving the dealership and getting my car service done somewhere else. After gettting frustrated I decided to walk around the place and I found two laddies at the cashier window where I asked if someone could help me over the service department. One of the laddies told me to just go back to the service desk, but after explaining to her what I had just experineced, she walked me to the office of service ambassador Ms. Jacqueline. She advised her off what was going on and Ms. Jacqueline stopped what she was working on, checked in my car for service and apologized for the situation.I have to say that Ms. Jacqueline really changed the whole situation around for me from felling like I was not welcome there to felling like a valuable costumer again.Ms. Jacqueline and Service Rep. Sam helped when I returned to pickup the vehicle and went above and beyond to take care of me.

Manny was super helpful in getting our car service appt handled. Great customer serivce will recommend to anyone.

Happy Ever After! I had a rough start with this dealer. After a day they made sure I left with a smile on my face. Darwin you Rock!! Gabriel Thank you for your help!!! I love my new Tucson!!!

The customer service is excellent. And the vehicles are of excellent quality.

Horrible customer service. I cant even get someone to pick up the phone for a piece that was recalled that is affecting my car. May I add that it might make my car crash. You pick your extension and it rings and they hang up. No one around to assist. Horrible.

BE CAREFUL with these managers, because they are very disrespectful violent and rudeI went there to HYUNDAI HOMESTEAD to buy a car and then because I didnt like the offer they were offering me, I told them that I wanted to retire. and the Cuban manager almost hit me and he was very disrespectful, typical cuban behavior what he didnt know is I am a mixed martial arts fighter ufc, and I preferred to tell him to hit me if he wants because that way, i was going to put him in jail,so I got away from these people who are very disrespectful and violentstay away from these persons

I really wish I could give it a lower score. I have been trying to reach someone for the past 5 weeks. If its not related to sales, no one will return your call. For 4 weeks I have attempting to reach someone in accounting for a refund from my Gap insurance. Finally, the operator Catherine, stated that someone in accounting confirmed that such refunds are handled by Dadeland Dodge as they are affiliated. I have been for the past week calling on a daily bases and leaving messages on voice-mails and yet a call back. I am writing this review in attempt to have the correct person to reach out to me. Is Good Customer Service Dead?!?

I’m so deeply disturbed by the treatment I’ve received from your dealership. I dropped my car off on February 5th with Manny. I got the run around for one month. I got the estimate to the dealership on the 16th, the dealership didn’t take the car to the body shop until March 1. I have repeatedly called, left messages, emailed, texted and even went to the dealership and have been ignored. My insurance agency, USAA, has called and left messages and they have not received a response from Hyundai. My service rep is Manny. He didn’t respond to any text messages or calls . The service manager,Jose, Manny mentioned he saw the car sitting outside his office for over two weeks and never followed up on what was going on with the car. I made a mistake purchase my car from this dealership. I just called twice today and no one responded. I will never buy another Hyundai. I owe $450 and counting for my rental car because my insurance company has said the time for repairs has expired. I hope that whoever reads this never purchases from your dealership. I plan to trade my car in as soon as possible. I don’t want to be seen in a Hyundai. I don’t even know what else to say.

Need improvement on the coffee service get a machine that has a water hook up,provide stirrers, also maybe have a courtesy vehicle available,give someone a job.

Great service Brancy prepared all our documents to make the lease ready when we go to officeNo complains. I recommended this place

Jair gave me exceptional service...

Always good service and well taken care

Me and my husband brought a car from here our salesman’s was Sean he was nice but he just wanted a sale. We went with a capital one finance loan and told him we wanted to use just that to only run our credit with them he got our information and we pick a car I told him I don’t trust car salesman’s he said we’re not like other car dealerships we don’t need sales we are a multi million dollar company after going over everything I kept telling him to only run my husband credit with capital one guess what he ran my husband credit 6 times and he never told the finance manager to only run it with capital one I was mad because he lied and my husband has all these inquiries on his credit made his credit drop 47 points. That little punk got the sell but I wouldn’t recommend him selling you a car because he said he don’t need sells and he is a liar overall homestead Hyundai is good but they need to train there salesman’s better.

My experience was amazing with my salesman Kishawn considering that I was very nervous and this was my first car I’ve ever bought from a dealership. He was very kind and greeted me when I was checking out the cars. He communicates everything very well and helps clarify any questions or concerns that I had. He was knowledgeable on the cars and knew everything about the cars which was phenomenal. The process was very smooth and I picked out the car wanted. I’m most definitely satisfied with my car and he should really be promoted if possible or rewarded in some way for having stellar Customer service skills. You don’t run into people like that on the regular basis anywhere. I would recommend the homestead Hyundai over the one in Kendall. The Kendall location lacks in customer service skills. Plus the one in homestead is brand new and I never knew it existed until I googled car dealerships and that one popped up. Hopefully someone finds this review useful and consider this place😊.

Sam always goes above and beyond when I bring my car in, whether it be for an issue or routine check up. I travel from Key West and he always makes me feel like a priority the moment I walk in the door.

Kishawn was a pleasure to be around. He has the best attitude and really does make the car buying experience a breeze. Even after the purchase, he continues to be very attentive any time I come in for service. I highly recommend everyone go see him at Homestead Hyundai! You won’t regret it!!

I had an emergency and needed service right away. Manny was able to squeeze me in their schedule and get me taken care of within just a few hours. He also called and followed up with me to make sure my vehicle was up and running properly. Ill definitely be returning for all my service needs. Thank you Manny for your exceptional customer service :)

We left the service department knowing that we will never step foot in there again. We had gas leaking underneath the car and towed it to the dealership.Prior to them making any assessment on the car they flat out told me that its not covered under waranty. Which is a huge red flag since the car is sitting in their parking lot and not in the shop being reviewed by their techs, STRIKE ONEThe result was that road debris had caused damage to the gas tank and cannot be covered by warranty and the bill was $1,200 with no discount or no help.A few days later it was ready to pick up, they were kind enough to show me where the cashier was but no one mention where my car is after I paid, STRIKE TWOWe found our car and right when we started it, it was empty to the point I wasnt sure i can make it out of the lot. STRIKE THREEI went inside and spoke to the service manager JOSE SUAREZ as to how can you charge me 1200 to fix a damage gas tank and not put gas in the car. Instead he lies to my face and says he put four gallons in the tank. I had to make them take the car and put in gas before we stormed out.The worst experience i had in a dealership. Never going back and chances are trading I my Hyundai for another brand.

Worse place possible !!! Don’t bring your car here! I took my car which I drive daily and had to pick her up with a tow truck because they broke her !after paying 1,900

Took my car for a TPM sensor repair in one wheel and it turned into a bigger deal. I was at the dealer for close to 8 hours.After removing the wheel to replace the sensor they were not able to put my wheel back.To top that, the tire was damaged and I had to buy a new one that they could not mount. I had to wait until they took my rim to a tire shop to get it mounted.Thats not all... I also paid for an alignment that was not done properly.I was told that the reason my car was still pulling was because I had damage in the front end.I have asked for that report several times.Spoken to several different people who tell me that they are going to send it, but they do not.I now believe that this issue was fabricated by the service department at Homestead Hyundai and this is why after 6 phone calls requesting a copy of their findings, I still do not have the report.Might want to think twice before taking you vehicle to Homestead Hyundai.

I recently purchased a beautiful used Hyundai Sante Fe Sport from this dealership through the internet department. My salesman, Roberto Guzman, was excellent. The internet manager, Tony, was professional, friendly and helpful in the entire transaction. He went the extra mile to make me a satisfied customer. I strongly recommend this dealership if you are in the market for a new or used Hyundai. Great cars!! Great Dealership!!

Went for a new key fob even though I did not purchase the parts guy was friendly and knowledgeable

New Hyundai dealer in Homestead. Great service.

This is certainly the best dealership I have visited for service on my car.Friendly staff and my service needs were taken care of swiftly.When I leave, I feel like I have spent time with family and have an open invitation to return.

If I could give their service department zero stars, I would. My experience with Homestead Hyundai was the absolute worst experience I have ever had with a dealerships service dept.I dont know where to start. I booked an appt for a simple 15K servicing and clicked on the link to let them know that I would be waiting at the dealership during the servicing. They told me it would take about 90 minutes, which already seemed excessive. Despite my appt, they didnt start on the car for about an hour. Over 2.5 hours later I was still sitting there -- I guess the service guy had to go to lunch.When it was done, I was handed a service acknowledgement/receipt to sign -- only problem was it had someone elses name and car on it. Despite multiple attempts to fix that, I was repeatedly given receipts with someone else name/address on them, because we shared a last name. By the time I left the dealership I still didnt have a correct receipt to document that Id had the car serviced.During this whole saga I calmly asked to speak to someone a bit higher up the chain, but I was ignored. Honestly, I was just astounded.Its clear that once theyve sold you a car, they couldnt care less about you.

So another fabulous job performed by the service/maintenance crew at this location. They performed their tasks at a superior level. Easy to check in. I dropped my vehicle off, and my vehicle was ready for pickup in about 2 hours.There were several vehicles in front of mine, so they got to my vehicle relatively quickly. When I went to pick up my vehicle, there was an issue with misplaced paperwork. The staff rectified the problem immediately and I was not charged for the service performed on my vehicle. Accidents happen, but the way people rectify those issues truly shows the dedication of the employees present. I definitely will continue coming to this location and highly recommend for those individuals in the area that own a Hyundai to stop by as well.

Service department is the pitts

There are good people but they didnt help us, i feel they didnt go beyond the ordinary to get us the loan, ive being in other dealers every 2 years like kia, and i know my credit score is not the best, and that i was upside down with my excelent outstanding trade in vehicle, but other dealers still fought for me and got me the car i wanted, this is the first time i dont get a deal in my life, and i know is bexause thia dealer didnt show much interest they just wanted more down, they even asked me foe 4000 dollars as down, ridiculous but they are good people anyway, they just need to help more, i know i would have gotten the deal if they would have try harder...but i will just go back to kia, im sure i will drive a brand new car out of that dealer tomorrow...thanks anyway for not trying hard...all i wanted was a 21000 dollar elantra, was it so hard????

Great service Mike Garcia was very professional and courteous.Went for a oil change they vacuum and washed my car!! 😉 He went above and beyond. Im extremely satisfied!! 😊

So pleased with the service at Hyundai Homestead. Steve and Mike were the ones who helped me and went above and beyond. I am so thankful for all they did. Thank you! You guys are the best!!!!

Sam was great, he provided excellent service and recommendations. Even with the wait time being longer than usual I did not mind because he provided excellent service. Very knowledgeable and understanding. Thank you.

Just wow! From the moment you arrive here, you are greeted with smiles. The salesman Angel is truly an Angel. My husband and I were treated so kindly. Angel was patient and understanding. Jorge the finance manager was kind and engaging. I highly recommend you will not be disappointed.

I was had such a wonderful experience here at homestead Hyundai. Kishawn was attentive and made sure I was taken car off, kendall didn’t come close to how they treated me if you guys want a car or any service please come here and see KISHAWN!

Service was friendly and quick. Price was great. I would definitely return to service my vehicles, as well as recommend their services to my friends.

Poor customer service .

Great service Dept. Sam is a great service advisor, pays attention to detail and has a great personality. I always take my Hyundai to Homestead Hyundai because they take great care of my car and get me in and out without having to wait too long. My recent visit went great thanks to Sam, Mike and Javier the technician.

My daughter purchased a car here Sept 14,2020 but they didn’t give her the correct info to the finance company. Today is Oct 8 an no one in the finance office will answer or return our calls. She spoke with the salesperson who sold her the car but she refuse to help because “ it was her day off”. Her name is Piedra De la Rosa. This company is a joke. They will quickly sell you a car but don’t want to help after the deal is done. We checked over the contact an asked about payments and they told us the company would send us something in the mail but we never got it an her first payment is due. Do not purchase a car here!!! You will not get any answers to questions if you can speak to some one.Homestead Hyundai is a joke and the worst place to buy a car. Stay away!!

This is the worse customer service everI went to purchase a vehicle, the sales rep sold me a 2016 Hyundai Tucson.is not even a month since I bought it and is falling apart the sales manager keeps telling me that is going to call me to fix this for me and never get a call whatsoever from him or the dealer.. I’m contacting corporate fir this issue. The sales was very pushy to me to buy this car🤔 what a coincidence he car is falling apart. Hyundai homestead... never purchase a vehicle again there!!!

Super Good !! services Larry Suarez is the best sales & Leasing Consultant

Sam in the Service Department is exceptionally professional. He makes me feel like I am his most important customer. My wife and a friend service their vehicles there too and they feel the same way - that’s just how he treats his customers. You don’t find that level of service at most places, so THANK YOU Sam!

They were able to take me in late in the day, which was important because I had a nail in one of my tires. They were also able to change the oil while I was there.Sam was courteous, pleasant, and easy to work with.

Good service, good communication, worked with my insurance company. Good job Manny.

Awesome customer service. Salesman and manager were very knowledgeable and professional. They were able to offer a deal that fit my budget in a car with the features I wanted. Ive been going back to service my car and couldnt be happier with the excellent treatment I always receive in this place.

Manny is an awesome service advisor and really provided excellent service getting me in and out very quickly! Totally appreciate his tremendous efforts without an appointment and a late arrival of 4 pm and out by 5 pm, thank you Manny!

I experience with the Service Advisor Sam Aljama was great he was very helpful to me and ensure that all my service needs were met and ask if there was anything else he could do . He also provide good advice to me on the care of my new car. Also the Financial Manager Edwin ensure that I will continue to come back to the dealer because he went above and beyond to make sure that I was happy with the deal.

Had a good experience, they were quick to answer and schedule an appointment and called me in a prompt time to give me updates of what was going on with my car.

Honestly, it was a smooth transaction in buying our SUV. I have to thank Raul the salesman and Edwin in financing department. Excellent experience.

This is the best place to service your car.

I was dealing with some various issues they were able to work with me and make things right help me out put me in a brand new car customer service is very good there. The dealership general manager and finance manager were excellent in helping out.if need a car ask for Roberto the sales guy he’s been helpful also.

Incredible Service! Willing to accommodate to my busy working schedule to make sure that my car receives the maintenance and care that it needs! Highly recommend.

I have to take this situation higher this customer service is horrible.. the car I bought is falling apart no one can help me.. is supposed be under warranty and the store manager just keep telling me someone is going to Call to fix my problem .. has being more that 2 months and no one calls me.. I had to take it to the BBB I hope they will contact headquarters and fix the problem I have !!! Do not buy from this dealer !!!Homestead Hyundai 👎🏼

Mike EXCELLENT. He was very understanding to my questions and concerns and did a wonderful job of explaining everything to me.

They are a fairly new business. They treated me well. They just need better management and work ethic to become a successful business.

Manny from the service department helped me out as soon as I got there. Originally went the for an oil change, but the team was also able to help me get my brakes done. Everyone was thorough and nice.

Angel was my salesman and George Garcia was my finance person Thank you for making my car buying experience the best I’ve ever had. I feel extremely confident to buy a vehicle from these two gentlemen having encounter many shady dealers during my search for this vehicle. Impossible to question the honesty and integrity from the people that help me at this location Homestead Hyundai. The car was as beautiful as it was presented online during my search While the people at this location make my buying experience even more pleasant than I ever anticipated I would definitely recommend this to gentleman for the above and be on service that they offer me. Open calendar some situations due to my not so perfect credit and they were able to overcome those obstacles Nevertheless despite all that he was able to put me in the vehicle I want it versus other dealerships that will sell you what they need to sell thank you Angel and Jorge at Homestead Hyundai.

Manny is very personable and great at explaining information. I feel very confident taking my vehicle there.

Friendly, professional service in an environment conducive to personal health and safety concerns.

I live in the Upper Keys and my car was in desperate need of Service, due to Covid and high risk exposure I could not take my car in. They came to my home and retrieved my car they did the work and returned it to my home. Outstanding Service and Level of Professionalism!

Good quality service

Sam at the service center take great care of my car. Oil change was fast and they even fix my paint that was peeling off. Great service.

As always you guys did a good job. Manny was very helpful and tops in customer service!!. Thank you all and Happy Thanksgiving.

Went in for service and excellent service from all staffs. Clean and nice facility. Highly recommend for service ! Service Director Steve was super helpful and nice on getting me in and out!