Excellent, friendly, knowledgeable service from NIGEL. Big help! His colleague JAY was helpful, too. They both turned me into a positive patron with this experience. I used to dread going into this store for any reason--Im cured now.

I walked in unsure as to what I needed, but the representatives were awesome. They worked with me while being respectful, courteous and jovial. Thank you. I always appreciate great service. Nigel was the best!

Not sure of the techs name, but she was awesome. My daughter is away at college and the WiFi is poor in her area, so she has to use her hot spot for most internet needs. The technician was able to add another line, double the hot spot and not break the bank! I really appreciate her coming to my rescue!

I had an appointment and the manager said she could not help me as she sat at the desk, because she only had two sells reps. She continued to just sit at the desk as I waited for a sales rep to assist me. I went there because it was listed online that they had the iPhone 12 Pro, however they only had the mini 12. I have been an iPhone user since the 4 and I was not pleased. Need to work on customer care.

Great experience. Very nice people. Exceptional service. Considerate of my time.

If you need ANY help or any explanation of your equipment or you’re changing away from the “C” company, go to the ATT gang on Halsted in Homewood!! They ARE the best!!

Gina Stewart deserves more than 5 stars!! We were beyond stressed when we walked in the doors of AT&T today and she made us feel so much better by helping us get my husband a replacement phone after his was stolen when our vehicle was broken into. She was not just informative but she was genuine and made the process as easy as possible for us and kept us smiling. I even ended up upgrading my own phone while we were there. In such a wicked world we are living in these days she was a breath of fresh air and I am so glad we ended up with her for our appointment. What a wonderful employee you have there on your team!

Long wait. 2 clerks working.After I was waited on my rep was very good.

This location has horrible service. I would give it 0 stars if I could. I placed an order online on 7/5. Received the email 7/6 @11:14am indicating my order was ready for pickup. The email gave curbside pickup instructions. I checked in and waited in my vehicle for 20 minutes. No one came out and several people were going in and leaving. I figured it would be best to just go in and get my order as it didnt appear as if anyone was going to come out to bring my order. Upon entering the security asked if we needed assistance. I advised I was there to pick up my online order. He advised it would be a 30 minute wait, really? I questioned why since the email indicated the order was ready. The phone was paid for and shouldve been in a bag. Immediately an employee said were short staff so you can wait or not. Excuse me, first of all the hispanic lady was with a customer. Horrible customer service that youd yell across the store instead of getting up to come over to speak with me. All of the back and forth she couldve gotten up and retrieved my order since she had something to say. Doesnt make sense to order online, get an email indicating your order that youve paid for is ready, check in and wait 20 minutes to be told you have to wait 30 more minutes. She indicated she couldnt control the email sent. Im pretty sure the system didnt send the email saying the order was ready a person did. She was very rude and ignorant. She definitely needs customer service training and to be written up based on her unprofessionalism.I left and reported her, canceled the order for that location and made it at the one in Orland Park- 7170 W 159th. I received an email 2 hours later saying my order was ready. This email didnt say curbside pickup. It just indicated to come in with your ID. I got there and was greeted by an employee not security. I advised I was picking up an order and gave my name. The employee went and retrieved my order asked for my ID and gave me the bag. I said is that all. He said yep, thats it. I explained to him what happened earlier. His remarks, why would you have to wait 30 minutes for an order thats ready and paid for? Exactly, that was my question. Its apparent the Homewood, IL location has staff that doesnt know how to do their jobs and clearly hasnt provided customer service training. I will never go to that location again and recommend you not to either.

The representative was very Jennifer Barajas was very kind and helpful. Her display of assistance and professionalism was that of a model employee. My recent customer experience with AT&T have not been favorable, in fact, the worst customer service Ive ever experienced since my 66 years on planet earth. Jennifer and one other employee from the loyalty team have restored my faith in AT&T. Ive been an AT&T customer for over 45 years and almost ended my long time relationship with them.

The agent who assisted me, his name was Nicholas (Nick) was very pleasant and knowledgeable of the products and displayed excellent customer service!

Customer service was FANTASTIC!! I wasnt treated like it was just a sale. Communication was genuine and not once did I feel pressured to purchase anything I wasnt interested in. She suggested the AT&T Tv and showed me all the features as if she KNEW I needed it, and I did. I walked out very happy with my purchases.

I wish I could remember the young man who helped me. He was very fast and helpful.

Gina was amazing 👏! Ive been to so many corporate stores to try to get my galaxy active 2 to use it in standalone mode. She did it quickly and effortlessly! Im so happy I met her. Gina is extremely pleasant and fun. Excellent customer service deserves acknowledgment.

Id like to compliment your employee Gina for being a great assistant when I came in to upgrade my phone. She was friendly, encouraging, and knowledgeable. She made me feel so good before I left. I no longer worried about not being able to operate my new phone. Shes dynamite.

Nigel was a big help transferring all of my information from my old phone to the new one, and getting my games transferred over, thanks 😀a big help!!!

Purchasing a new phone was a breeze. However, I experienced some difficulties transferring my data from my old phone to the new one. I visited this location twice for some assistance and both times the sales rep Quad refused to help me. Both times Quad told me that the store had 50+ devices and that I needed to go home to transfer the data. I did receive assistance from LaMar at the AT&T Hyde Park location. He reset my new phone, placed both phones next to one another, and BOOM the transfer started..:.my problem was solved in 5minutes. I will not visit this location again.

THEY WERE VERY INFORMATIVE .

Marcus was extremely helpful after a previous manager OVERCHARGED me for an entire year. He got me on the correct plan that I should’ve been on the entire time AND called loyalty to help me get credits backdated. If you got to this store ask for Marcus.

Nigel was very helpful He was great

If I could give this store zero stars, I would. I went into this location to get my Uverse service transferred to my new home. The salesperson didnt know how to do it, and the manager Jason told him that it wasnt possible and that they had to create a new service through their new AT&T TV. Come to find out, that transferring service IS possible. They did this with the sole purpose of getting the commission dollars on a new account.Now, due to this thievery, I am now forced to move into my new home, and now have to wait over a week for them to wire and install this new service because the management is greedy. I started this process over 2 weeks ago to ensure that I would have service when I moved. When called out on his behavior,I was told that he does this all the time with customers and nobody has complained before me, and that the customer service department on the phone lied to me. The only liar here is Jason. Not once did I receive an apology. Nor have I received compensation from this store for his lack of consideration (he lied to the customer service agent and told her that he did not have access to do such a thing, which the customer service agent said was a lie).If you do shop at this store, (which I wouldnt, because theyre $$ oriented, NOT customer service oriented), I would go the extra step and ensure that they are telling the truth before you sign any paperwork by calling the 800 number. If not, you will be subjected to unnecessary credit checks, and it will delay your services. I am truly disgusted by the behavior of the management in this location. I wouldnt recommend ANYONE to do business here.

I received service from Gina. She was extremely helpful and personable. She listened to what I needed and provided different options for me to choose from. I have not received customer service to this extent of excellence in a long time. I would highly recommend dealing with this rep when visiting this location!

Gina was very polite and had lots of patiences. She was very knowledgeable and kind . Very nice personality. I loved her

The AT&T store in Homewood provides a wonderful experience. I was welcomed into the store warmly by Gina Stewart. She was extremely knowledgeable and helpful. I appreciated the attention to detail and friendly demeanor. The store manger Jasin was equally as helpful. This is my store after this experience.

Great experience !! In and out. Gina S and co workers very efficient with excellent customer service!!

Gina, is a good representative. I watched her assist two elderly customer. She listened to their problems with the patience of a person who understands that our elderly need more assistance then others. I wasn’t even her customer but her persistence and grace for the elderly compelled me to write this compliment. She did an awesome job!!!

Michael Diaz was very helpful in assisting us with our upgrade. His coworkers seemed disinterested in helping any customers. Michael, on the other hand, was very welcoming and attentive throughout the appointment. Micheal receives 5 stars. The store only receives 4 because of the service Michael delivered. We were stared and glared at by other associates as well as the security officer throughout our appointment. When other customers came in, the other associates were sending them away with various excuses so they wouldn’t have to service them. Associates should be aware of their behaviors when customers are present. They made us feel uncomfortable. Michael did his best to keep the experience pleasant.

Great people and service

On my first visit to the store, when I purchased the iPhone pro max, the salesperson had me on a payment plan even though i told him i wanted to pay for the phone upfront and because of failure to accurately input data into the computer I lost the first number I picked out for my new phone and had to take the one salesperson offered.

Jen is so patient and kind. She helped me set up my new phone the other day and made sure all of my things transferred over. She made great conversation and we shared stories about our children. It was heart warming and she is so genuine.

I left this store not purchasing a new phone for one of my lines due to the uncomfortableInteraction with the employee helping me, he was pushing me towards installments and not allowing me to purchased the phone outright (which was a $300 phone). I left and ended up finding out the employee had already put the phone on my installment and had cut off the phone I was currently using for that line. I got a little upset but I understand mistakes happen. My frustration started once I got to the store 30 minutes before they close and they denied my customer service, I started explaining my frustration because I had to service on my line. The employee giggles and laugh at me as I was explaining my situation. I felt like i wasn’t welcome there. Horrible horrible service and attitudes. This is the worst to see during these times, people not being kind to one another. I went in there as calm as can be and I receive a slapped of the face, now I’m stucked with a charge on my bill and no line. Thanks for stealing my money.

Went to Homewood store and had the privilege of working with sales associate Gina. Her knowledge and compassion working with my elderly mother was commendable. She is an asset to your store and brand. Can’t say enough about the experience.

Amazing service. I wanted another color iPhone and they literally drove to the next store and got it for me

Horrible curb side and customer service on more then 1 occasion

Employee Maria did a great job, I am very satisfied and would recommend everyone else to come to this store.

I initially set up service at this location with sales rep Tina. The experience with Tina was wonderfulI returned to do an exchange and the sales rep that assisted me was Liz. Liz provided exceptional service. Both ladies had excellent, wonderful customer service/people skills. The overall store atmosphere is very pleasant and comfortable. This will be my at&t store going forward and I hope to always get Liz or Tina.

I went in to pay my bill and their Rep asked for my ID/drive’s license then placed it on the table in front of him and began taking pictures of my driver license with his tablet, not scanning it put actually photographing it for later... I objected and left and notified the Homewood police... this was not done at any other store... I callled other store and asked...

I was so impressed with the service I received from staff member ( Qad). He was patient, professional and very courteous. Please commend him for his great, caring attitude

Sales Rep Marcus was very knowledgeable and extremely friendly. I felt right at home! Great service and excellent/timely process.

Jen was extremely helpful and went above and beyond to help my son and I set up his new upgrade. She was genuine and even helped me with changing my plan that saved us money every month. Ive been in this store at least a dozen times and this was by far the best experience!

Cachon was extremely patient serving us. We came in to activate our phones and she went above and beyond to ensure that the process was successful and smoothly. She was very friendly and welcomed us in with open arms. We will definitely send this agent referrals

Great customer service at the Homewood, Illinois store. Friendly, fast and just an all around great experience!

I am at Homewood’s location and they are awesome! We had a small problem but in NO TIME it was resolved! They are great at giving you details of what’s on sell. They have great teamwork. Truly satisfied! They are thee best, HANDS DOWN!

Excellent customer service, supervisor Jason personable and knowledgeable. Michael was good also. Keep up the good work. Thank you.

Liz & Bruno were extremely helpful! Great service! I well Highly recommend to friends and family. Liz and Bruno Roc The store, they are great!

Tina was an excellent customer service representative. She was very helpful, patient and offered us the best service. I appreciate all her help.

As a walk-in appointment, Jen was very helpful & patient with me in helping setup my payment plan for my phone. Perfect example of professional & excellent customer service. Very rare nowadays!

Great customer service provided by Marcus and Jeysin. Both provided great professionalism and patience with my wife and I on the purchase of 2- I-watch series 5’s.I would definitely recommend this store location.

Jen was a great customer service rep! She was so helpful and got us a great deal on our phone upgrade! I recommend asking for her if you go to this location!

Great service and friendly staff really outdid their competitors and even other att stores

Gina Stewart has excellent customer service!

I was helped greatly by att rep. EBONY. She was able to resolve my transfer problems as well as assisting me with how to transfer my info while at home.

Customer service is 100% the best ever Liz gave me one on one attention and ease the anxiety of shopping for a new phone. The Homewood AT&T store has professional friendly fast service

A wonderful person. Took all the time I needed to learn how to use my new phone. Thank you for your knowledge and patience

The service was awesome. Tina was a great sales rep. The Environment in the store was great. Sales manager Jeysin really showed concern to my questions. My favorite store .

It is efficient and helpful there.

Had a great experience! Liz did a wonderful job helping with my new phone. Thank you.

Qad was very professional and knowledgeable. Great with helping me with my phone needs.

When I went the AT&T store in Homewood, I was approached by a young man named Qadree and the moment I walked in he greeted me with a nice warm smile and was happy to help me with any problems or questions that I may have had. Over all good service and I left out with a smile on my face just as big as his.

I came into this store yesterday with the biggest attitude about the refurbished phones tmobile kept sending me, i was in a really bad position my phone broke and I have bad credit, somehow this at&t store worked their magic not only helping me get a new iPhone 11 but also being very patient and kind I appreciate Jen so much for helping me out ! I will come back here soon for any needs on devices or just advice on my phone they were beyond helpful! THANKYOU!

Jen was very helpful, patient and wonderful to do business with. She answered all of my questions and helped me set up my new phone. She is an amazing person to work with. Thank you for everything!!

The Worst experience ever signing up for new service that never happened. Turns out I never needed to even come to this store, and all I had to do was answer some questions to verify my identity over the phone. The stores and online department are so completely different and the left hand doesn’t know what the right hand is doing. Competence is a rare bird these days! I ended up getting the matter resolved on my own.

Jen at the Homewood location was extremely helpful and patient. She took care of all my needs. Recommend 10/10

My husband and I came in to upgrade our Apple watches and unfortunately there was an issue with our account that customer service should have resolved months ago. However Jeysin and Marcus were absolutely amazing making sure the issue was resolved. They both went above and beyond to make sure we were taken care of. Outstanding customer service!!!! AT&T of Homewood you rock!!

Great customer service, very prompt, and detailed information about the new devices and services they have to offer. I am very pleased with this service.

Michael and Jeysin were great!!! They were very knowledgeable and provided great customer service! I will definitely comeback here for all my needs!

Niya did a fantastic job of restoring my email!! I really appreciated her expertise!

Brought my parents in to get new information on cellphone plans and deals and luckily there was someone who spoke Spanish and was able to communicate with them! Lis was so helpful, friendly and patient with all of us. We appreciated her and Jason, both wonderful at the Homewood location!

Qad was great 5 stars. I came in looking for one charger and I ended up buying 3.

Marcus was extremely helpful, patient and knowledgeable. I would definitely come to this location to do with business with him and AT&T over and over again!

Qadree and Jeysin helped us with our appointment today and they were the best! Super friendly and efficient. Will definitely be back.

Finally, a store full of workers who know what their doing & seem to like it too! Although I was sent off from another at&t store thats not worth mentioning that same day I was STILL able to get my technical phone issue resolved. Talk about an upgrade full of enthusiasm workers with excellent customer care.

We tried to order a new phone through customer service but werent able to. So we went to the store the lady filed a insurance claim and the phone should be at our house in a few days

I went to the AT&T store in Homewood, IL with my cousin and I was so impressed by the amazing service that I witnessed! When we walked in, we were greeted immediately by Qad, seated, and asked how we could be served. Qad was able to fulfill my cousins request within minutes; thoroughly explaining all of the details that followed such as the cost, what his next bill would look like, and what other options he had in order to best satisfy his needs. He also was able to answer a few questions that I had, though, I’m not currently an AT&T customer. I’m seriously considering switching after witnessing Qads amazing service! He is truly an asset to the company as a whole. 5 stars!

Terrible overall pricing . No one can explain why my bill amount varies EVERY MONTH . Misinformed by MULTIPLE agents regarding upgrade eligibility and qualifications on leasing accessories . Poor customer service IN STORE . Only supervisors seem to be knowledgeable .

Jen assisted me with the purchase of an IPad.. she provided outstanding service!! My experience was awesome. Thank you Jen!!

I was at your Homewood Il. store whereone of your store representatives by the name of Qad was quite helpful and very informative. I was very pleased with his service.

Jeysin, the manager was absolutely AMAZING! He was very attentive and made my At&t experience wonderful!

Initially had a bad experience when I went to upgrade my phone and had to deal with a rep name Tina. TERRIBLE customer service. Came back today and thankfully the manager Jeysin helped us. He was patient, explained everything to me and helped us properly. Thank you

I was very upset at not being able to use the kiosk for an electronic payment from my checking account. I had to either pay with cash—which I didn’t have with me at the time, or had to pay with my credit card. The customer associates present were polite and cordial, even when I complained about not being able to pay through the kiosk with an electronic checking payment.

Qad was very nice and welcoming. I was out quick, he provided quality service! I will be back!

The sale rep Marcus was very polite n helpful. He explain everything to me step by step.

Jen was very helpful to as with upgrading and saving us money. That’s always a plus! She was also very patient with switching our personals over to our new phones. Definitely recommend seeing her when you visit the Homewood store!

Marcus was all-in-all a great customer service representative. Outstanding customer service skills, a personable guy, and very helpful. 10/10, ask for Marcus.

Quicker service that the Flossmoor location

CACHON WAS FABULOUS, WEVE BEEN IN THIS STORE 4 DAYS THIS WEEK FOR A PROBLEM THAT WAS UNRESOLVED, HAD WE SEEN HER THE FIRST DAY, THIS MATTER COULDVE BEEN resolved .. Shes a professional and I thank her for her patience.

Jeysin and Cachon gave me the best customer service I have ever experienced. They educated me on everything and made sure I was completely satisfied. Thank you for your amazing customer service!!

Qad was helpful and knowledgeable and I was able to reduce my monthly bill. Such a great help!!

Cachon was absolutely amazing! I was in a panic because my phone pooped out on me and I needed to get a simple cheap phone for the moment. Cachon was patient and easy to work with. She got me back up and running in no time.

Paris was very professional, helpful, kind, and made everything very clear and understandable I felt very comfortable. Need many more like her.

Jen helped me get a phone that I could afford and helped me with my trade in. She was so sweet and very helpful

Great service and definitely will be back. Liz and Bruno are awesome.

Jen at the Homewood store is an awesome agent!!! We went for a technical issue and she took very good care of us. Thank Jen!!!

Qadree 🙏🏼💋Thank you so very much for making my horrible phone situation pain free ! I will tell everyone that I know what a great experience I had! Thanks again!!

The greatest service I’ve ever experience, Liz went beyond to help me, I’m so great full for her help and the customer service I experienced.

I had a great experience with Qad. I will be sure to tell family and friends about the great customer service I received.

Best customer ever.. my girl Gina from originally the oak lawn store however assisting in Homewood helped me in purchase my new IPhone 11.. polite, professional, patient and smiled throughout the time she was servicing me... Thanks Gina

Great customer service. Tabarrya was able to take care of me in a timely manner. Will be doing more business with the homewood store!

Micheal helped me upgrade my phone he was very helpful and informative and made the process very easy and clear

Jen and Quad were awesome. Very knowledgeable. Terrific!!!! Answered everything.