I bought a used 2011 Impreza from another dealership with detached interior rear-view mirror. I brought it to Servco Subaru Kaimuki, thinking that a Subaru dealership would be the most likely place to have the part need to reinstall the mirror. Unfortunately, the part was not available and had to be ordered. I was told this would take 3-5 business day.The technicians also found issues with my shock absorption and drive shaft. The parts were quite pricey. The service representative I was dealing with, Brandon Lee, offered to give me an estimate on some cheaper parts, and call me when the part for my rear-view mirror arrived.After 8 business days, I called Brandon and left a message inquiring about the part, and asking him to return my call. He did not. At 11 business days, I called Brandon again and left a message again. I also called the dealership. I waited on hold for an hour and a half before accepting a call back. I was called by another representative, not Brandon, who said shes get Brandon to call me back. When Brandon didnt call back that day I arrived at the dealership the next day. I met with Brandon who was unapologetic, and claimed to have called be back. I received no voicemail, and my cellular phone showed no record of a call from Brandon.Brandon told me the part for my rear-view had arrived, if I returned in 2 hours he could have the part installed. I returned in two hours later, after another hour waiting I had a $15 part installed for $15 service. The service element of this probably took less than a few minutes. It involved simply screwing a rear-view mirror in place. I took me 3 visits to the dealership, several hours waiting on hold, and a lot of frustration to have this small job done. I still havent received the estimate for cheaper parts I was offered by Brandon, and I dont expect to.Before I settled on this used Subaru, Id been considering buying a new Subaru from Servco. After this experience I am glad I did not. I would not want to have to deal with this garage again.

We bought an Ascent today and it was an outstanding experience. Anthony was not only super helpful, honest and knowledgeable, they were also able to give us a fair price. None of the over jovial salesmen techniques we experienced with competitors.

Thank you so much to jarrod for the great services,keep it up sir!

Bought a 2018 WRX, salesman Zhi Yan was good to me and I highly recommend you ask for him when you go down to buy your Subaru.

Great service experience. Will definitely go back for my future service needs.

Would like to warn others, we just had the most shady, unprofessional experience at Servco Subaru Kaimuki. Over the years we have bought numerous vehicles from many other dealers here on island and have NEVER had such a horrible experience as we experienced today. Only giving one star because it would not let me post with ZERO stars.

We had a great experience. Salesman Evan was super chill and helpful and answered all our questions. Joe was the financial guy and made the process easy and understandable. I definitely recommend these guys!

Happy & friendly employees. Great customer service!!

Awesome location! I want to give a HUGE thank you to Reid. He’s trustworthy, never pushy, thorough, very knowledgeable, and made the whole process in buying my first vehicle so breezy! He understood my wants/needs, and I also really appreciated him helping explain what everything meant, payment options, etc. Everyone else also seemed really friendly and professional too! Thank you!!!

I would like to give a shout-out to Jarrod Barton. I purchased the Toyota Yaris from him and he gave me a big discount! He was very kind and patient. He was not one of those typical pushy sales person you will encounter at random dealerships at all!! Even after the purchase, he was very helpful to my requests. I highly recommend Jarrod.

We had a pleasant, no fuss experience. My husband bought his first Subaru 15 years ago, and we decided to move forward with their newer lines. Satisfied working with Evan, Josh & Mark (parts/service) Kaimuki. Good follow-through! Solid expertise. We love our car and felt like kids driving a brand new car- at a pretty good deal. We believe in the Subaru brand, we hope our car can take care of us the next 20 years. Thank you, highly recommend coming here or trying a Subaru if you want a taste of the good life.

Kaimuki Servco has excellent customer service. I would highly recommend them to friends and family who are car shopping. They go that extra mile to make sure you leave a satisfied customer. Thank You Jarrod and Jason!! 👍🤩

I get my 18 year old forester serviced here knowing that my car will run for many more years! As a subaru should! Thank you Brandon Lee, for always being super helpful and getting me the best pricing for parts! I feel assured that my car is getting the best maintenance from this dealership/service centre!

There is definitely an increase in price compared to off island prices. The Hawaii tax is real. Overall though, the dealers are legit and reasonable. They dont charge install prices for things line rear windshield wipers, and they are honest and upfront about prices. I would recommend this dealership repair center to other family.Was helped by Brandon, excellent service. Thanks!

Save your time (and money) and look elsewhere for a vehicle. Incredibly poor communication from this dealership throughout the process of purchasing our used vehicle as well as the repair process soon after. We called at least three times over a span of a few days before we finally received a call back from the salesman in order to just arrange the purchase of our vehicle. The air conditioning then went out just over a week after purchasing a vehicle, despite earlier claims from the salesman that it had been fixed. The most frustrating part of this is that it took us a full week to get in touch with the salesman, despite leaving a voicemail 6 days earlier. When we did finally get in touch, it took the salesman another two hours to talk to the dealership’s service department - something I did in five minutes after becoming fed up with the lack of a timely response. It wasn’t until after I told the service department to have the salesman call me back that I received a response.Around the same time the air conditioning went out, the brakes started squeaking. Though they still passed the state’s safety inspection, it turned out that a $400 repair was required to fix the issue. I find it hard to believe this problem would not have been identified prior to the dealership putting the vehicle up for sale, and it certainly would have been nice to know this expense was looming before purchasing this vehicle. When stated to our salesman, he replied, “Oh, okay.”Though we might have had bad luck with the repairs, the poor communication from this dealership is inexcusable. I recommend saving your time and taking your business elsewhere.

Great service, awesome and very knowledgable staff, no pressure, no hassle. IIwas treated like part of the family. I highly recommended.

Extremely satisfied with our recent car purchase! Evan and Justin worked with us and gave us the number we wanted. We are so very happy with how smooth the process went and with our new vehicle.

During this crazy time. Was able to sit out side and wait for my re-call get done.

Excellent professional service. Anthony Tsui is a tremendous salesman. Would definitely do business here again!

Very good. There was no heavy sales tactic. They were cordial, provided me with all info I requested, and answered all my questions.

Great sales rep. Jarrod!!! Very knowledgeable, a saint w/patience!!!

Leased a car here a few months back. Went in with a certain car in mind at a certain price. It wasn’t available, but they worked with me and found something more suiting to my family needs in the price range I was working with. Kirk was awesome and very patient in working quotes and prices for me. He was very polite and professional and went above and beyond what most dealers would. Overall a very easy and pleasant leasing experience. Would definitely shop here again.

The overall dealership impressed my husband and I very much. It was very clean and approachable. The salesman that helped us was Jace. He was never pushy, and was always happy to answer questions. He let us test drive multiple cars and never seemed frustrated with us. Even when we left to shop around, he just let us leave with ease. Never trying to force us to stay. But in the end we returned and bought the car we love. Would definitely recommend this place to all my friends and family.

Made offer over phone. Kept their word when I got there. No negotiating.

Great smaller dealership and service spot for Subaru. Employees were all very friendly and helpful. Service was completed quickly and professionally. The waiting area is small but they do have water and coffee available. Not a great place to wait with children, but there is a restaurant across the street to walk to if you need to wait. I would go back for service when I need it.

Great group with excellent service

I like how we were able to talk about a price that both of us agreed on. Would definitely recommend to friend & family to buy a car from here!

Best place to get a new or used car! Justin, Keoni, and Josh will take good care of you. Go check em out

Joe Bolosan was my consultant on my recent purchase. Ive been on the longest search for my childhood dream car which was a WRX hatchback. It just so happened that when I was checking online I was able to find one at Kaimuki. Joe B. was the consultant that handled my girlfriends WRX and I knew thats who I wanted to handle mine. Having owned a few Subarus himself, I was very impressed with his knowledge with the brand and the car. Hes a super cool guy and very down to earth which was a nice change compared to other dealerships that have consultants that seem so hyper because they want to close the deal with you. I know this entry is for just one person but I also want to give Justin (floor manager) an honorable mention. He had a hand in giving me the best possible purchase price for my car!

Thanks you so much for all your help guys.Great treatment, great helpful on price, not likeothers dealera. We buy from this dealer and feelgreat for our choice., Extremely clean car, full tank,good orientation. Great and low price for our carthat looks in new conditions.I extremely recommended.

The customer service was atrocious. They forgot to take down my information so they could contact me about the car repairs I was having done. I left my phone number with three separate people, none of whom managed to pass this along to the service department. Then they moved their location (and thus the location of my car) without notifying me. It took me FOUR days to get my car back when the services should have only taken four hours. They didnt even offer to help make things right! At least they could have not charged me for the safety inspection or given me a discount on the other services. And their safety inspector was making up reasons to have me pay for new wiper blades... I will never bring my car back here. Ive had wayyy better experiences elsewhere!!

Had a tire issue and Race Lum gave me excellent service!!! Never been disappointed in Subarus Customer Service!

My salesperson was Dave Brown. He was great from start to finish! He was very informative, honest, and patient. He is a terrific asset to this company! Not to mention, I am very happy with my new car (Subaru Forester)!

I highly recommend if you’re looking for a car check this place out first. Awesome customer service! After having so many bad experiences with other dealerships this place was so refreshing. Straight forward, informative and respectful. Joe was super helpful and patient with all of my questions and concerns.We took out a few cars and he even helped set up Bluetooth to make sure it worked. Joe went through and over every little thing I needed to know to help me make the right decision. Very informative and like I said just an overall great experience!

The best experience I ever had at a car dealership. I was there for maybe 2 hours got everything I needed. A big shout out to David very friendly and did his best to get me a car with the situation I was in. I could not be more pleased with my experience here thank you!

My sales person, Matt. He was terrific from the get go. I had gone online to look at vehicles and he was the one that sent the picture of the vehicle I eventually bought. He helped me understand the process of purchasing a used car. I felt confident that he was trust worthy and helpful and always put me at ease when I had questions to ask. He never made me feel like I was a nuisance. Hes an asset to your company!!

One of the best dealership I dealt with... the car sales man was very knowledgeable of the car... they will tell you straight up about the price of the car...Service was great.... always taking the time to work with your schedule...I dont mind buying another car again... and recommending it to someone else.

1 salesman and didnt meet and greet. Apparently the cars are sold for to much or he makes to much to sell to everyone that comes in was looking at the forester or crosstrek. For a small lot I would try to talk to everyone that enters. And at least say my name is keoni and Ill be with you in just a min. Even though no one was around for the 10 mins I walked around and looked at cars. Maybe I didnt look around enough. Though someone told him, someones here and the man didnt say a thing and did not try to stop me before I left. Well he say so you dont need anything as I was getting into my vehicle. I would have told someone more of thank you for waiting Im all yours would you like to test or look at a particular vehicle, we only have new vehicles here but I would be happy to assist you in anyway possible! The 2nd star is for the Service advisor who let the salesman know that I was there, oh and if they get to see this thank you service department. I would think you might want the bread and butter out front like the sales team and not the service department, Hmmm Questions. I remember Subaru from up the street. Now those guys then would be on it, there were very energetic, had a conscientious sense of customer service and met you as you came in. They didnt wait till you came and asked questions. If I was a salesman I might not be able to make a sale there till 9am because of company policy but I would still make a friend and know everything I needed when the store opened up and talk to them till then or till they had to leave and I had there call back if they were still interested since a lot of schools in the area and a lot of people drop their kids off at 8 am and dont have a lot time

Easy to miss the entrance but definitely worth the visit. These folks take the time to listen and give good advice and great service!

Buying a car is a big deal. It can be as stressful or pleasant as the customer service team makes it.I believe I was an easy customer--I went in knowing what I wanted to buy. Reed was having a busy day--I wanted to come in at 1PM and he asked me if 3PM was OK. I agreed and he showed me a premium Crosstrek. I told him that I was interested in the base model and only wanted to drive whatever potential car I was interested in. He said, well they all drive the same. He didnt think there was one on the lot, and there did happen to be one. I asked how long it had been in the lot, to which he replied he had no idea. I thought OK, this person doesnt see me as a potential buyer, rather perhaps someone that is just test driving-not a good feeling. Lucky for him, I knew I wanted the car. He perked up a bit once we started talking numbers, seeing that I was a potential buyer. The manager, Justin came in when we talked about financing and immediately I felt like this person wants to sell me a car, and wants to help me. We closed the deal.The next day I went to pick up the car. Reed said it usually takes three days or so since the color I wanted was in the warehouse. Thank you? I love the car and I trust Subaru. I did notice that the bluetooth audio has low volume. You really have to crank it up to hear when speaking on the phone. Do I regret the purchase because of this? No. Do I deserve for a technician to at least look at it to give me confidence the car is OK? Yes. I called Reed and he said sure, bring it over and we can hook up your phone to other cars. But that the design is the way it is. I said, well is your technician available to look at it? He said no flatly. Then I got really mad. Didnt buy cotton candy here...bought a brand new car with minimal effort on his end. I called Servco to see what could be done. They said, well he should have suggested a professional look at it, instead of being dismissive. They called Subaru and the manager calls me saying of course a technician can look at it. In the end, I see it is the design...a design flaw, as I read online that older models have been recalled due to similar issues (which is why head unit inspection was recommended). Treat your customers like their concerns are legitimate. Thank you, Justin for following up with me.update: 4.12.19My audio system was finally replaced due to bluetooth issues from day 1. Thank you, Scott for your excellent customer service!

Always let me wait for my car, they start on time and explain everything really well. Much better than the Mapunapuna center.

Kirk immediately took care of me and provided zero pressure to purchase a vehicle, only wanting what was best for me. I visited two other dealerships that same day and chose to come back to Servco Subaru Kaimuki to work with Kirk.

Friendly professional staff.

Friendly staff. If youre a fan of subies please come here. They wont disappoint:)

Great service. Staff explained everything before and after the work was done and finished ahead of the estimated time.

I was impressed by the man who sold us the car. He was very friendly and helpful. The price was very fair, and they fixed the alternator at no additional cost.

The entire team is amazing and wonderful.stace will get his friend back.

We just brought our car here. Very satisfied.

Our sales consultant, Jace Skedeleski, impressed us with his knowledge, honesty and commitment to making sure that the car we purchased would be the one that met our needs and desires. You can be sure that we will be recommending Jace and Servco Subaru Kaimuki to our friends and family.

Joseph Bolosan was fantastic! Every question and concern that I had was answered in a professional and clear way.

I give place no stars! This place SUCKS! Went to one lot no one was there the sign on the door said to call this number. Called twice no answer. Went across the street to other lot only one salesman but he was with a customer. People going in and out of employees only door see us and dont even acknowledge us! Just walk right passed us without any eye contact not even I Hi, hello, do you need something? Nothing! Whatever! I finally asked a technician if there was someone available. He said no they are all busy. Ok.... thanks anyway... I know you dont want my business...

Servo is the epitome of the Island Aloha, I will purchase my next Subaru here.

Kirk was super nice

Awesome service!

Professional Subaru Service

Rude