Annette provided superior customer service as she helped me select the perfect luggage to replace my broken suitcase. She was extremely articulate about the product line, which helped me pick out the best one for my needs. I also enjoyed our friendly conversation. Fantastic experience all around!

As soon as I arrived at my hotel in Waikiki, my luggage broke. So I had to buy luggage before I went back home. I was thinking of just buying another cheap luggage from a street vendor but my boyfriend reminded me that I need to quit cheapening out on important things like luggage and buy quality products that last. So we went to the TUMI store in the International Market Place. Britt and Annette greeted and assisted me with my dozens of questions and wants. I must’ve had them open up and show me all the luggages in the store. I knew that the Tegra-Lite 2 Large Trip luggage was the one for me when they let my boyfriend standing atop the luggage to show the durability of the luggage. Once I purchased that and a belt bag, Britt and Annette gave me their contact info should I want to buy any TUMI products in the future. Fast forward to 3 months later, I contacted them so I can buy the matching carry-on and they shipped it to me all the way from Hawaii to the Bay Area in a matter of days with a treat! Britt and Annette, you embody the Hawaiian spirit. I absolutely LOVE the quality and style of Tumi products and going forward I will only buy TUMI from Britt and Annette. Mahalo for your professionalism, product knowledge, and being empathic to my many needs.

Loved shopping here during my trip to Honolulu. It was a wonderful experience. Annette and Britt are so nice, informative, and attentive. I will be going back to this location for my future purchases!

5 star for TUMI store Waikiki5 star for service5 star making my day.I had my tumi roller bag fixed in no time and all part of 5 year free service.The sales person Britt was very kind and very professional in handeling my queries and got problem fixed in no time.First time I am rating any store a FIVE STAR. Thank you TUMI 🙏😊

Much Mahalo to Britt! The handle on my carry-on bag broke and Britt repaired it in less than 30 min. Exceptional customer service and a pleasant experience.

Ask for Annette or Britt if you are looking for GREAT customer service, conversation & a feel good experience. I am a customer oriented 32 year flight attendant. These ladies gave me EXCEPTIONAL service & I just wanted to say Thank yoU!!!

Brand new store! Great selection and service and in store pick for online orders!