Just bought a great used vehicle from Connor at Walser and the process was easy and smooth and no pressure or sales pitches. They even delivered our new car to our door!Alex, the manager was especially great… went the extra mile to make sure all our questions were answered and shuttle set up while they did some touch up work for us. She got back to us quickly on some info we wanted for our records and found our second key fob (the car had been sold w only 1 fob!)And, she was just kind. Definitely a great experience all around.

Had to get a new engine through their service department. The service tech almost never responded to my questions. I have screen shots of my texts being completely ignored. My car sat for three months waiting on an engine. I didn’t end up getting it back until the end of October after dropping it off in the beginning of august. It sat for an extra month because the technician hugged someone with COVID and they never offered me a rental until a couple days before it was finished. The engine I was quoted at $4,640 dollars but they ended up charging me $4,800 dollars. Also, on top of all of this I had to pay an extra 300 after they made me pay for labor twice to install a starter they never tested before putting back on my car. I won’t ever take another vehicle there again

I’m very happy with my ram truck. We had a great experience with Donya who found the right truck For us. She guided us through the whole process from beginning to end.

Just purchased a new to me vehicle last night - 2019 Jeep Cherokee. Our salesperson, Phil Harris, was beyond exceptional. From taking over who we had an appointment with, test driving vehicle, trade-in process, etc. He even took the time to put in new mats we purchased. Top notch, super friendly and very knowledgeable! Thank you, Phil!

Tim Davis @ Walser Jeep Hopkins answered the call Saturday September 25, 2021. He had a great 2019 Jeep Grand Cherokee Limited with everything we wanted at a very reasonable price. My wife and I were in town for a concert and were looking for a newer Jeep Grand Cherokee Limited and literally we were eating lunch when I called Tim and within 15 mins we were the new owners of a Jeep. The process was super easy and he and his sales manager, Alex completed the process so quickly and without the pressure like we have experienced from other car dealers! If you’re looking, give Tim a call. You will not be disappointed! Thanks Tim and Alex for making a buying a car extremely fun!

I worked with Yogi on buying a used vehicle here. In my opinion, Yogi went above my expectations of a salesman. He made it easy buying a vehicle even though I was 2+ hours away. He took the best undercarriage video Ive seen so I had absolutely no worries or questions on vehicle condition before I made the drive to look at the vehicle in person. Thanks for a substantially better experience than Ive had at other dealers throughout my long search for a vehicle.

Tim Davis (salesman) was great to work with. I walked in and he already had the (2) cars I was interested in ready to test drive. I walked out with one of them. He was personable and knowledgeable about the cars. I received great service and follow-up. He called me after the sale to make sure I was happy with my choice and I was! He even sends me videos of cars, knowing I will have a future driver. I will definitely be back!!

Donya was fantastic to work with and made everything really easy! She was knowledgeable and friendly and fun to work with! 100% recommend her for your vehicle needs!

David Barrera was a huge help! It was my first car buying experience and he helped me with everything. Was surprised at how quick and stress free he made it. Very thankful to him and the whole team! Would definitely recommend buying your car from here!

Great place to buy and service your vehicle!! Have bought 3 cars here and done all my service on them here as well. My most recent experience was with the service advisor, Sarah Aura, who did a fantastic job keeping me well informed through the whole process. Would highly recommend this place for a hassle-free experience in sales and service!

I have serviced my vehicle with Walser multiple times. Jeremy the service manager, and Nick the GM are so kind and awesome to work with. Brandon Walker, my advisor, is such a caring person. It made servicing my vehicle a breeze. He took time to explain everything. They even sent me a video. They also helped me facilitate body shop repairs for an insurance claim. This made the process effortless. They took care of everything and made me feel valued for my time and business. Thanks so much.

No pressure during the entire process - Calvin W. and Zach in new car sales made it simple and made sure I was happy with the offer for my Grand Cherokee lease.

I have been looking at getting a Jeep Wrangler for years. Came in with hopes to narrow down a few options and left with a Moab! Hands down best car buying experience I have ever had. David Barrera was amazing. Very knowledgeable and personable. He went to every length to make sure I was taken care of and was professional and caring throughout the paperwork process. Being a queer female, you really aren’t sure what to expect when going into dealerships, but David could not have been a better person to work with. Looking forward to all of my adventures in my Wrangler. He helped make that dream come alive!

Needed a new family car and wanted to check out the Jeep Cherokee. I had the pleasure to work with salesman Ben. He was knowledgeable, attentive and professional. I appreciate the fact that I didn’t feel like I was being rushed to making a decision. He answered all my questions fully and gave me an opportunity to think about what I wanted to do. He followed up with me even after the fact, to make sure that all my questions were answered. I will be back soon to make a purchase!

Excellent customer service. Jesse Swanson was really helpful in the purchase of our new vehicle.

My Grand Cherokee is leaking coolant near the engine. Called today (Nov 3) for an appointment to have it inspected. Call center agent was running triage and said sorry, but the earliest we will get you in is January. 2 months? Thats ridiculous. Headed elsewhere for future car buying and service.

After having a couple of very negative experiences with Sales Associates at other dealerships to look for a Jeep, I was leery about going forward to get a new vehicle. Then I met Alex and Ruby at Walser Chrysler Jeep. They were incredibly helpful, upbeat, able to answer all my questions (and not just telling me what they thought I wanted to hear), and were very thorough in making sure I had the exact Jeep I wanted. When I went to pick it up they both spent a lot of time going over all the details with me to make sure I was satisfied. I was really impressed with them both and highly recommend them to anyone looking for a vehicle! And I LOVE my new Jeep!

I just purchased a vehicle from here and it was an absolutely AWESOME experience. Yogi who I was working with was so helpful with all of my questions as this was my first time getting a vehicle. He walked me through everything very clearly and was such a friendly person to work with. Thanks to Yogi and the rest of the great staff, I will most definitely be continuing to come here whenever the time comes for a new vehicle.

Jesse and Alex were tremendous! They were so patient with my husband and I with buying a Durango. Not pushy at all! Totally recommend both of them and the dealership to anyone wanting a new or used car. Thank you so much!

Being in the service industry myself, I am a tough critic. That being said, I will admit that I had an amazing experience with Donya at Hopkins Jeep Walser. She was patient, knowledgeable, and kind. She took the time to ask questions, listen, and understand my needs/goals. Never in my life of purchasing vehicles have I had an employee dive that deep in understanding “my needs“. Donya is not only a team player, but a true asset to the Walser team. Guaranteed I will refer her every single person looking for a jeep or dodge product in the years to come. Thank you!

We had an absolutely wonderful experience with Joey! He knew his stuff and provided excellent customer service… I would definitely ask for Joey!

My car had broke down and the engine ceased. I just put money into the car and was frustrated but there was nothing I could do about that. I went in and met with Emerson. He was very understanding, didnt want to rush me into anything and we looked at cars. My previous vehicle was a Jeep Grand Cherokee and it was great until the very end. Emerson was able to find me a much newer model and two hours later I was off!!! I had a great experience and would highly recommend Walser Chrysler Jeep Dodge Ram.

BIG SHOUT OUT TO PHIL HARRISS AND ZACH MARINO THESE TWO ARE AMAZING PEOPLE HONEST AND HARD WORKING TO GET MY 1ST RAM TRUCK INTO MY HANDS IVE BEEN A DODGE FAN FOR AWHILE THIS IS MY 4TH VEHICLE I HAVE GOTTEN FROM JEEP DODGE AND CHRYSLER AND OUT OF MANY SALES PEOPLE TO WORK WITH PHIL HARRISS AND ZACH MARINO ARE ALWAYS GOING TO BE MY GO TOO THEY MAKE EVERYTHING EASY NO PRESSURE NO SALES PITCH JUST UP FRONT AND STRAIGHT FORWARD WHEN I TRADE OUT OF MY DURANGO IN A FEW YEARS ILL BE GETTING MY WAGONEER FROM PHIL AND ZACH AND REFERING EVERYONE TO THESE AMAZING GUYS THANKS AGAIN FOR BEING SO AWESOME OH AND THE GENERAL MANAGER NICK UNDERWOOD HE EVEN WAS A GREAT HELP :) TILL NEXT TIME

My friend and I came in to buy 2 jeep wranglers and are so happy Ryan Pettit was our sales rep! He was very patient and helpful through the process, had a great personality and knew how to work with us (: we drove off happy as clams after our experience with Ryan and Walser! This was my second time buying a car from the same dealership and when Im ready for my next car Ill definitely be coming back!

I was looking for a new Ram 1500, called the dealership and got ahold of Jesse Swanson. He was very polite and knowledgeable. Any question I had he had the answer to. He pulled up a couple trucks for my wife and I to look at and was very patient while we decided on one. Once we picked out a truck, he got us the best trade-in offer and sped us right through the paper work process. He was never pushy when it came to aftermarket warranties or products, and only showed us what made sense to us. I’ve never had such an easy and streamlined experience when buying a vehicle. I will definitely be back for the next vehicle! Thank you Jesse Swanson!

First let me just say it was a pleasure working with Matt B. Everything else that happened after was HORRIBLE. I have been trying to get this dealership to send me a check for the vehicle they purchased from me for over a month. They lack communication - I was told several times that they would call me back and 99% of those times I have had to call them to follow up. Not only that, it was ridiculously difficult to get a manager or their DM on the phone. I was told they had lost my documents, but will still send the check to me. I still have not received my check. This is extremely frustrating. You would think they would be more attentive to this matter when theyre the ones who LOST my documents!! Very poor customer service! Im still waiting for another manager to call me (once again) to provide me with an update.

Jim Sochko has been an excellent service provider and the main reason I am so pleased with Walser CJD

Walser Chrysler Jeep Dodge is a top notch dealership!! The sales staff, (Jesse Swanson in particular), was very knowledgeable, extremely helpful and went the extra mile to ensure we would be completely satisfied with our new Grand Cherokee. Walser Chrysler Jeep Dodge is our dealership of choice now

Recently bought a used Chevy pick-up from this location.Our salesperson was friendly and responsive. The financials of our purchase went fine - no issues out of the ordinary there.Unfortunately, our experience working with the sales manager and GM was terrible.We received incredibly misleading information from the sales manager to speed up the sale, followed by a complete unwillingness to work with us in a reasonable manner to have an independent mechanic inspect the vehicle pre-purchase.Our interactions with the GM Nick Underwood were laughable. A lot of lip service with zero follow through. The overall lack of internal communication and Nicks failure to follow through on things created an extremely frustrating and drawn-out post sale experience.Id look elsewhere if you are in the market for a used vehicle, are looking for a positive buying experience, and want to feel like a valued customer. You will not get that here, in our experience.

My car broke down on the side of the road the day I got it - my home dealership said they would pay for the coil repair. They told Walser to ONLY do that repair - nothing else. Walser continued to fix the coil, put new spark plugs in AND clean the fuel system without authorization. When I get there to pick up my car I get a $888 charge that I thought my dealership was paying for. My dealership said they were only paying for the coil which was $368 - which is what they told Walser to do. The other $500 from the repair that was NOT authorized came out of my wallet. I am a University of Minnesota student who cannot afford this. Extremely unacceptable. Why would you continue to repair something when you specifically got told not to? I would give zero out of five stars if I could.

A HUGE THANK YOU to Phil and Zach! Both helped my husband find a RAM 1500, Zach helped start the process and answered all our questions in a timely manner. He was super patient with us as well (my husband is stubborn one!). Phil then took over and did an awesome job! He helped my husband understand the importance of having his 1st lease ever! Thank you guys for being overall awesome! Best Crew there.

My parents purchased a Cherokee here, worked with Emerson and had a great experience. I love the no BS process. It is quick, easy and fair. I can trust that they got a good deal.

Wonderful experience at Walser Jeep with Thomas Duffy and Bob Waterloo. They made ending one lease early and starting a new one almost effortless. A well organized team and dealership.

I couldnt be happier with my experience. Donya was absolutely amazing to work with. She was so friendly and knowledgeable. Also, a shout out to Zac, the manager, who was very helpful. I would definitely recommend Walser to anyone in the market for a vehicle. Thank you all so much!!! I LOVE my new Jeep.

Nate W. went above and beyond to make everything right. Through the whole process he was a great and patient resource. It really felt like he wanted us to get to the best solution for our Jeep. Very happy with everything. Now we are jumping like Willys in 4 wheel drive :)

Donya was great to work with, a very good buying experience overall.

I had a great experience getting my new Jeep at Walser. Super friendly and attentive staff. Shout out to Matt Bazella for going the extra mile to make sure I had the best experience.

Just purchased a car from Walser CJD in Hopkins. I was so impressed with Luke San Hamel, my salesman. He was so knowledgeable of the vehicle and beyond helpful through out the process and purchase. Buying a car is exciting and scary and he put my nerves at ease. It was an incredible journey with Luke finding a perfect car for me. I would recommend Luke to all friends and family, thank you for the excellent service!

I bought/ financed a vehicle from here a few year ago and had a wonderful experience ( different general manger then ) so when my husband and I wanted to upgrade we came back! Our sales rep was fine but the process following was not! We got approved, provided all the requested verification : check stubs, proof of address etc.... signed all our documents, title paper work, service contract etc....paid our $3,000.00 down payment etc....we were not able to leave with our vehicle (and did not receive our vehicle for a week! )A couple of days went by and we asked why we couldnt have our vehicle and was told we would basically be driving a free vehicle and it was illegal to give it to us without them receiving funds from their in house lender !!!! And we kept being told they were waiting on Capital One ! I felt like we were getting the run around so I called a different walsher and explained my concerns and they were confused why we didnt get our vehicle the day we signed everything and especially if we did not use an outside lender !!!!! Then when they delivered the vehicle it only had a 1/4 tank of gas....the GM says they only fill up new vehicles....the last vehicle I bought the sales rep filled it up ( it was used and when I test drove it, it only had 1/4 tank of gas ) then let me leave the same day....the quality of service has really declined here and the lack of empathy and nonchalant attitudes .Next time we upgrade we will shop else were

Service department super helpful! Jeremy was straight forward and honest with repairs needed on my vehicle. Will come back for rest of my repairs :)

We have always dealt with Tom when we purchased from Walser. He’s a great salesperson and not pushy. He always answers my calls when I have questions or concerns no matter where he is. I highly recommend Tom!

Paul DesMarsais was excellent. He had the paperwork all ready to sign when I arrived for the pickup. Paul did the orientation in the new 2021 Jeep Grand Cherokee Limited L.I highly recommend asking for Paul.

Jamichael,Nate,Ryan and the whole walser crew are awesome and a true pleasure to work with. Love my new dodge they have a customer for life !!

Kyle Biser did a great job selling a car to me yesterday! He was very patient, explained everything thoroughly and answered all my questions! If he didn’t know the answer he would go find it for me. I would definitely buy another car from him in the future.

Manager made me feel like a criminal for not agreeing to allow them to pull my credit when I had financing arranged with my own bank. They made us provide a screenshot of our FICO score in order to close the deal. Asked me multiple times if I had the money in my account to cover the check I was writing them. Completely unacceptable. They had no business need to do an inquiry on my credit. They also tried telling me I was practically “stealing” the vehicle because I’d be driving back to South Dakota and leaving them with nothing. Not true, as they had my check, copy of my license, insurance and I was also making a trade. I offered to wire the money and they told me that “wasn’t instant”. I truly believe they were trying to make me finance with them as they wouldn’t even look at the credit app acceptance letter my banker emailed them. If I hadn’t just drove 4 hours and sat in their dealership for another 2 hours, I would not have purchased. This was at their Chrysler Jeep Dodge Ram dealership in Hopkins, MN.

Nate and Walser team did amazing job making the car buying experience smooth. Walser made my family feel welcome!

Checked out your place today with my Sonand we got There and a gal named Donyamet us outside and it was wonderful right away. She was perfect in every aspectwe bought a car and would do it againI know it says 5 stars but we give her 20thankyouI know

Bought a 2018 Ford Explorer from WCJD in mid-August, with Connors help, and was very impressed with the whole experience. This is my 4th Explorer but the 1st one that Ive not purchased from a Ford dealer. WCJD was excellent from start to finish, working with me to get the vehicle delivered in time for my weekend trip (1st test drive on a Wednesday evening!), accommodating a glitch with my finance company, and doing their best to resolve a repair issue discovered after delivery. Absolutely would buy from them again!

Worked with David Barrera and he was awesome. Very patient while looking at various trucks for a few hours and always encouraging to due so. Was never pushy and helpful with all the questions and comments I had and was willing to go above and beyond to get me in the truck I love. Highly recommend working him!

Yogi was very helpful in helping me find my new Jeep Grand Cherokee! He answered all my questions and took the time to help me find the right one. If you’re looking for a patient, knowledgeable, and friendly sales guy, Yogi is the one! I love my car - thank you Yogi and Walser CJD.

Skip this place if looking for good deal on a car..stop me if you heard this before...basically give you nothing for your trade and want full price on their car...bye bye...go to Luther, at least they are friendly and treat you with respect

I was working with Phil (sales) and Zach (sales manager). I called them early on Wednesday, they just had a vehicle reach there lot, I called, said I will take it, wrote up a purchase agreement and was told it was no longer up for sale and as soon as it got out of inspection they would give me a call. Monday morning of the next week comes around and I get a call from them telling me the vehicle sold on Saturday to someone else.

Serviced my 97’ Cherokee with Walser and the team was great. Brandon in service got the work done in a timely matter and kept me updated.

I got about 5 email offers on my used car and I decided to take one to upgrade my vehicle. 3 days no contact. So I submitted a test drive form online and was contacted pretty quickly. After back and forth texts I asked for some more photos as the vehicle I inquired about was stock. The sales rep said they would get me them that night and nothing. I waited until 11am the next day to ask again (my test drive was supposed to be at 2). I didnt hear anything until 1pm that the vehicle wasnt on lot and would be going up in price because of upgrades. I asked if there were any other vehicles similar and its now after 2pm (the time I scheduled an at home test drive) and I heard 0 response from the dealer. Really sad about this as I have bought my first vehicle from Walser and Jesse was amazing. As I am typing this I finally got a response... 212pm (past the scheduled test drive time).

Jesse Swanson is a very caring and passionate salesperson! From the moment he drove the truck to my work to show me and test drive to when we sat down and went over all the details and purchase agreement! He suggested all other items from rust protection to pain protection! The entire process was done professionally and without any pressure. The dealership as a whole is very friendly and professional. I would suggest to anyone to come here and see Jesse!

Im currently shopping for a Jeep Wrangler, and was looking online, and came across a one owner 2014 Jeep Wrangler, although there were no pictures posted, since it was going through the shop for inspection.I emailed the staff for information, they sent me a video right away, awesome customer service! (thank you Ryan P. and Emily D.)I didnt go with it, since that red was to bright for me and it didnt have running boards, but still wonderful service. I cant even imagine how they would treat you in person. I definitely recommend checking them out.

Customer service was amazing there, they found me my first car, I had Donya Elalfy as our saleswomen and she was great with passion for the customer, thank you again, couldn’t ask for a better team at Walser JDR

Top notch customer service and support!! They honestly took care of us. We had an electrical problem pop up on our vehicle on day 2, and Walser took the vehicle back and found the exact same one to replace it with. They were so helpful and said they were not going to sell us a car that has an issue that early on and they sent it back to the vendor. Paul and Emerson were great! Also, best prices on the vehicle we purchased in the TC area :)

Such an amazing experience at this store. Nate and Emerson made the experience fun, fast and made sure we left with the right vehicle. They went the extra mile making sure our truck left in showroom condition, and even put the tailgate mats in as well! I would highly recommend this dealership!

What an awesome experience I had here last weekend!Thanks to Luke, the car salesman he was 100% on my team to find me a car and get rid of my current car. He understood my budget and how important it was to meTo find the right car.I am in sales and he was the first car salesman that actually was willing to do some work to get a sale.See it wasn’t about the sale ( he was in it for me)That is how empathetic and generous he was. He was one step ahead of me through the entire process.I am a super duper over achiever in customer serviceLuke was right up there ! Thank you so much for making a transition that wasn’t easy so easy !You Rock!!!!

The Sales Team was great to work with. Even during a technical issue that was out of their control, Rich, and the other members of the team kept the environment stress-free. Props to Management there for running a great location. Would definitely recommend going there for any of your car shopping needs.

Donya greeted us last evening as we came in to look at a Jeep Grand Cherokee. She was easy to talk to, provided good detail and we left with a vehicle that week love and a trusted person we can return to for our vehicle needs! Thank you for a great experience!

Weve purchased 6 cars over the years from Walser Jeep/Dodge and have always had a good experience. The last two vehicles weve bought with Paul Desmarais and had a great buying experience and would recommend him.

Literally picked out and bought my car in 30 minutes. Jesse Swanson was the sales rep who I worked with and he made everything quick and painless. He also went the extra mile with the help of the service department to prep my ride right away. Great experience to be sure.

Cant say enough about the professionalism of Donya E. at Walser CJD from start to finish. Truly appreciate her attention to detail and recommendations!! THANK YOU

Kelvin Togba was a delight to work with purchasing our new Grand Cherokee L Summit Reserve. He is very knowledgeable and did an excellent job of explaining how all the features worked and there are many. Highly recommend Kelvin Togba and Walser.

Uses vehicle had not been cleaned inside, was scratched up outside.. Sales manager was ok, offered to do me a favor and detail and buff the car after purchase. Should have been done by, I drove out t here.

Working with Amanda was the best experience we’ve ever had in purchasing a vehicle! She is beyond pleasant! So knowledgeable and kind! We are more than an hour out of town from Walser and purchased late on a Friday night. Our financing was confirmed on Monday. She then delivered our car on Monday afternoon as a courtesy. WOW! So appreciate of the entire experience!

Terrible experiences over the years. Example #1: Was told I needed to replace my brake pads (4mm left). I delayed and went back a year later and was told my brakes were fine (6mm left). Pretty sure my brake pads didnt grow. Example #2: Ordered a custom part (because Jeep finally acknowledged it was defective) 19 months ago and was never given an update on the order. Photos of the vehicle were required and had them taken by the dealership. I called 3 months later for a status and they had no idea what I was talking about, so I had to go back in for photos and to start the process all over. That happened a second time as well. A year later they called and asked if I stilled owned the vehicle because they were going to order the part. Really. 6 weeks ago I called and was told the part should arrive any day now. Today I called and was told the part # had been cancelled by Jeep and wouldnt be available to order for another 51 weeks! Remember, this is a part Jeep acknowledged as defective and is supposed to be replacing at no cost to me. Notice I called every time, the dealership never proactively told me anything. More examples, but Id just be boring you all. Stay away.

Bought my new vehicle from Ryan Pettit, and it was hands down my best experience car shopping. Young he may be, however the kid knows his stuff. He found me both of my dream vehicles, however I was only shopping for one. Our experience at Walser was fantastic, and they have made lifelong customers out of my husband and I. Great job Ryan, the world needs more people like you!Thank you,Ashley

Just WOW!!! This dealership went above and beyond from the time we walked in to the time that we left. Before coming to this dealership I went to 3-4 different dealerships.. these guys were BY FAR the best. I ended up purchasing from them and would bring my business there every time. We dealt with Rich and Thomas and those guys were absolutely phenomenal. You won’t regret stopping in here! Thanks so much Walser for the new Jeep and awesome service :)

Matthew Bazella was truly professional and very helpful with our new Grand Cherokee Lease. We have leased several cars from Walter Jeep and always have had an exceptional experience! Thanks again Mathew!

My opinion of Walser Hopkins is decidedly mixed, so I had read a number of reviews left by others. Most were 5-star raves, reflecting the satisfaction one feels in getting the right car at a fair price from solid sales staff. About 1 out of 10 were 1-star, generally based on a lack of communication and broken promises.My experiences were somewhere in the middle, so 3-stars seems fair. Our initial foray was in commencing a 3-year lease in 2018 and it went well, 4-star, just fine. Things started to go south about one month later, when we tried to schedule a repair to the rear door (our own fault) and were forced to wait 3 weeks to get it serviced. We soon learned the service department was routinely backed-up, whether for oil changes or other routine requests. Didnt matter, it always took weeks to get in. When we did, the service desk personnel were less-than-friendly as a rule.About 2 years into the deal, Walser emailed us every few weeks about ending our lease early. Liking the Jeep, we declined each time, but Walser persisted with emails. Annoying, but we understood the used car market desperately lacked vehicles like ours, so fine. But even after I emailed back that we would prefer to be left alone, the messages kept coming. When we brought the Jeep in for its end-of-lease inspection about 2 months early, the salesman, Bob Waterloo, did the math on our early return, noting Walser would buy us out of any remaining payments. (I would note, here, we mistakenly drove into the service bay for the inspection and were curtly informed we had erred. Bob came running over to move the car. Our mistake, but we were treated very rudely, as though we were an intrusion on her day.)We even arranged for the lease of a new 2021 Jeep. Things fell apart the day we scheduled to exchange the new and old cars. On a Saturday, about an hour before the scheduled 11 am pick-up, Walser called and said Chrysler had issued a recall for the 2021 Jeep. This would take some time, but we could get the car next Tuesday. 3 days? WTH? No one could complete a 2 or 3-hour computer check in less than 3 days? We told Walser to forget it - certainly someone else would take our money. Which they did.Bad as all this was, Walser did make us whole for the last month when we brought the 2018 Jeep in a month early, and they repaid us most of the glass damage Chrysler billed us (and Walser failed to tell us about after the inspection) in a surprise invoice. While we will not likely return to Walser, we can appreciate their attempt to do the decent thing after a number of lapses, so we wish them only the best.

Great selection of vehicles and service. Kyle Biser ( salesman) was very helpful in purchasing of new truck. He answered any questions or concerns we had during the purchasing process.

Everyone at the dealership I interacted with, from sales person to service advisor, and all the way up to the GM were amazing. Couldnt recommend highly enough 👌

Love my new Jeep! Calvin Walker was great to work with, very knowledgeable and accommodating.

This was my first experience with Walser Jeep in Hopkins. Donya took such incredible care of my family and I. She helped me navigate the inventory, helped match me with the perfect vehicle, and made the entire process smooth and stress free.It was also great to get a quick education session on prairie chickens from Donya during the test drive :)

Everyone was so welcoming when we walked into the building to purchase our car! Things went smooth and easy for buying a car a few hours away from home! Will R was very kind and was awesome working with us! Would buy a car from them again!!!!

Got a great new vehicle at a good price. David B and Antonio were wonderful to work with.

Always a great experience at Walser Jeep! Kelvin made the process of leasing seamless and easy! Ask for Kelvin!

SERVICE DONE RIGHT! I was out of town (from Chicago) and was in Minneapolis last week. I had a problem with my Grand Cherokee where the Service Engine light came on. I diagnosed the problem myself, and found that I had an intake valve that was stuck in the up position. Not good when I was planning to drive the vehicle 420 miles back home.I called Walsers Service Dept. and described my problem. JayC (Service Advisor) was unbelievably understanding of the situation and asked that I bring my car in right away. Walser took me back to my intended destination so I did not have to take an Uber or anything.The following day they looked at my car, communicated the cost to repair, and continued to communicate with me seemingly continually about the progress on my service, sent me a diagnostic video from their technician, and then called me to tell me my vehicle was ready to be picked up (on time, as promised). They then called me to ask what time I wanted to be picked up to be driven back to Walser to pick up my vehicle.When I arrived to pick up and pay, the vehicle was spotless (I had bugs all over from the long drive up from Chicago) and it was waiting for me right in front of the service desk.In all my years of driving, I have NEVER been treated this well by ANY dealer ANYWHERE! No joke! The people I was dealing with knew I was an out-of-towner and would not likely be a repeat customer - even more impressive. Jeremy Wahlstrom (Service Manager) and his team have an outstanding system for servicing customers and they executed flawlessly.I can think of MANY companies who could take a lesson or two here! I would highly recommend this dealership based on my service experience alone. Thanks to the Walser team who were involved in my outstanding experience. I will never forget it and will tell everyone I know up in the Cities area about your fine dealership .

Jesse was great! If your looking for a car he will help you find the best one for you!

My sales team Joey and Ben were amazing! They went above and beyond to help me and had great communication throughout the whole process! They took time to understand my needs and get me into the right car and made the buying experience fun!

We had a wonderful experience with Walser and we love our new Jeep! We have never owned a Jeep before. Our representative Phil Harris was the best we have dealt with. He was friendly, knowledgeable and more than honest! We really appreciated all the clear explanations for all the steps of our lease. Our daughter leased her Jeep with Phil at Walser 3 days before we did! It was great to end 2020 with a terrific experience! Thank you!

One of the smoothest and quickest process I’ve ever witnessed. Growing up, I’ve always went to dealerships with my parents whenever they purchased new vehicles and I remember them being an all day event. That was not the case here. I came in, found what I wanted, did the paperwork, and got out of there with my new vehicle in less than 3 hours.I had many questions throughout the process, but John was able to give me answers to every single one of them which was great.Additionally, I really like the social distancing measures put in place here. All masks required, no handshakes, hand sanitizer, distant tables, etc.Also, the receptionists were great. Extremely welcoming and professional.Highly recommend this place!

We cant say enough how great our experience was. This was our first car purchase from Walser. We worked with Luke San Hamel and he made the whole buying process very easy. Also, he was very knowledgeable helping us to answer any questions we had. They gave us a fair price for our trade and we are so happy with our new car. We would definitely go back to Walser again and recommend them to anyone.

We recently bought a Jeep from Kyle Biser of Walser Chrysler Jeep Dodge Ram in Hopkins and have to say the experience was very easy and pleasant. If you are considering a Chrysler product, I would highly recommend the Walser team.

Best car-buying experience Ive ever had. Elishia is an excellent listener; she went above and beyond to find what I needed/wanted and answer questions I didnt even know I had. It is a pleasure to purchase a vehicle from a dealership that models integrity and respect. I highly recommend Walser Jeep Hopkins. Thank you!

I cannot express how unbelievably easy, fun and comforting my experience was at Walser, Hopkins! From the moment I walked in the door, I felt welcomed and in good hands. A special thank you to Rich Hajt and Bob Waterloo for going above and beyond my expectations in helping me find the perfect Jeep. I cant imagine trusting anyone else with my new Jeep. This was the most fun I have had while buying a car, without a doubt!All of the employees that work there day in and day out really put their best foot forward and it shows.Thanks for a great experience! :)

Donya was amazing! There were no pushy sales tactics. You could tell that she really wanted us to leave with the right vehicle to meet our needs. She spent her ENTIRE day with us and we left in the perfect vehicle! The overall experience was great and hassle-free. Highly recommend. ⭐️⭐️⭐️⭐️⭐️

Went to look at a used car; called ahead of time and confirmed it was available, salesperson said hed have the keys ready for us. Got there 30 minutes later, waited 30 minutes for sales. When he came out, he had keys in his hand and said it had taken a while to find the keys and now he had to go to a remote lot to get the car. 15 minutes later, he came out (key still in hand) and said it had been sold and not entered in the books. Then proceeded to try to offer us alternative vehicles for $6-$10K more than the one wed came to see.The used car salesman stereotype seems to be alive at this location.

Helped my parents purchase a vehicle from Kyle. It was the easiest and smoothest vehicle purchase experience weve ever had. If we had any questions, he was glad to answer them and if he did not know the answer, he would go ask and find out instead of making up an answer he wasnt sure of. Highly recommend going to see Kyle. Thanks again!

This is 2nd Jeep Wrangler weve bought from Walser Chrysler Jeep Dodge Ram and we were thrilled with the entire process. Our rep, Thomas is awesome. He answered our questions (even on his day off), laid out all the details in an easy-to-understand way and treated our family with the utmost respect. I highly recommend buying a vehicle from the Walser family.

Bought new 2021 Jeep Cherokee Trailhawk from Walser in Hopkins Great/no stress experience Phil Harris my sales person was on top of everything Will definitely go back again Highly recommend

Good communication, Jeep was detailed and full tank of gas when I picked it up. Very professional, understood my needs and wants. Would buy from them again.

My wife and I could not have had a better experience at the Walser dealership in Hopkins. We came in over the weekend and had a great experience working with Donya, she broke down all the details about the car we were purchasing and overall was so helpful and pleasant to work with. My wife ended up going back a few days later needing help with some of the interior settings. When she walked in Donya immediately remembered her by name and helped her figure out the issues she was having. We are so appreciative of all the help we received and the amazing customer service. I would recommend this dealership and Donya for anyone looking for honest advice and help when buying a car.

In June, I got a Toyota RAV4 from Walser CJD in Hopkins. My sales person was Luke San Hamel and he did such an excellent job. I was in a bad situation with my lease and he turned my bad situation into a positive; he also found the car that I wanted within 24 hours. After my lease, getting a new vehicle scared me; however, Luke helped me throughout the whole process and made it a wonderful experience. Luke is knowledgeable, very nice, and will make sure that you are getting a vehicle that is best for you/your situation. I would highly recommend Luke to family and friends.

I cant say enough good things about this dealership. I was looking to replace my 2014 Rubicon for the 2021, and David Barrera knocked it out of the park. He knew the vehicle, was able to answer all of my questions (and I can get pretty specific), and was just a great guy to work with. Will, the general sales manager, gave me a great price on my trade, the price was super competitive on the vehicle, and theyre dog friendly; cant get much better than that. This was, by far, the best buying experience Ive had. Thanks to the whole team at Walser for everything.

Walser staff were amazing especially Amanda who helped us buy our new vehicle. She was very knowledgeable and took care of everything and answered all our questions. I would definitely go back and high recommend them.

Spoke with Ben Vang great guy he knows Jeeps