We had a less than positive experience with Carpet City. Installation for a two bedroom townhouse took 12 hours on the first day ending at 11:30 PM and went into the next day for another two hours. The owners attitude was,....so what. Anyone can sell carpet, service makes the difference which we did not receive.

Was very impresed with the service and selection. Got some excellent wool carpet for my shop. Planning on going back very soon to get some rugs. Highly recommend!

They know their business its a very good place to buy carpet or pouring

I made an appointment with Hopkins tile to measure a room and purchase carpet. They not only did NOT SHOW UP but never returned my call when I called to ask why they didn’t show. Extremely poor customer service. They lost a sale.

Lori and James were great to work with for our carpet and vinyl install. I wouldn’t hesitate to recommend them for any flooring job. Thank you!

Chipped my brick fireplace while doing furniture moving. Poor installation.

If you are hoping for people who return calls, dont call here. If you are hoping for people who follow through, dont go here. Possibly one of the worst family run businesses in town. A frustrating experience with people who dont care about their customers. How theyve stayed in business this long is a mystery.

Lori at Carpet City took time out her morning to go over carpet colors with me, and even a new paint colors for my walls! Lori is very knowledgeable and her installers were very professional. I would definitely recommend to anyone.

Laurie (the owner) was lovely from the start. She came to my home and measured everything for free and even had my 4 year old help with the measuring tape. She was personable and friendly- Her employee James came out within a week of the down payment and completed the job by himself in our basement. James even stayed late and came back again after a few days to finish up due to our drain tiles just being installed he wanted to check that the tacks stuck as they should. I wouldnt hesitate again to use Carpet City. Thank you Laurie and staff for all of your help and advice. Kev and Family

Lori and her staff are excellent! Honest, Trustworthy and so accommodating. I Highly recommend!

Lori knows her business like none other! Personal visit to measure, advise and recommend variety of flooring for entire lower level of home with installation 2 weeks out. Very pleased with timely install and clean up.

My experience with this family owned and operated carpet store was terrific. I had never purchased carpet before and found a recommendation for Carpet City on a website written by a carpet layer who is not affiliated with the business. Lori, the owner, was extremely personable & helpful, guiding me through the process of determining my needs & evaluating the pros and cons of different products. Carpet City does not get a commission from different manufacturers, so the focus is on finding and selling a carpet which fits the customers specifications and price range. James, who came to our house to measure, then returned to remove & replace the carpet was meticulous, friendly, & very precise in his work. We couldnt be happier, both with the quality of the carpet but also with integrity of the business owner and her staff.

Lori, the owner, is always patient & helpful to select carpets, from their large collection, that best suits our color needs, weave & price. I tried many different carpet samples at home for our open 3-level floorplan before I found the right ones & Lori supported me with my requests. Great place to do business.

HORRIBLE!!! ..........Do Not do business with these people, they are a rip-off!They want $200.00 just to come to your home to stretch carpet!No matter if you have a tiny ripple or a big wave! Job is not based on time.Technician was only there 25 minutes, and bill was $250.00!!!!!My Fiance who is an Attorney, doesnt make that much $$ in a 1/2 Hour!!To top it off Technician broke threshhold on door frame, and they didnt even want to discount bill........The just wanted him to fix it.....Yeah Right!!NEVER AGAIN!!!

AMAZING! Outstanding service, incredible selection, super knowledgeable team to help w colors quality, etc...superb prices and value.

This place is the BEST! You might have to wait for your install but its worth the wait.

Got exactly what I needed...some carpet to put my seadoos on. Absolute bliss!

Horrible! The employees make you feel like an idiot if you have a flooring preference that does not align to what they like.RUDEST SERVICE IVE EXPERIENCED. DO NOT COME HERE UNLESS YOU LIKE BEING INSULTED AND BELITTLED.

A pleasant experience with a huge selection of all your flooring needs! Loris knowledge products are far beyond any other place Ive shopped before.

Knowledgeable sales team and craftsman installers

Lori, the owner, is awesome and very helpful