Why No Zero Star Option? Or even negative star option?AVOID ASHLEY AT ALL COST!!! THERE ARE VERY DISHONEST!!!I ordered a chair on 7-29-21. My card was immediately charged (legitimate companies wait until the item in being delivered to charge your card). On 8-11-21, my chair was delivered BROKEN!!! I tried to report this on 8-12,8-13,8-14,8-16,8-17,8-18. On every attempt, I was told to try a different phone number. Finally I opened a dispute with my credit card company. Magically, I received a call from a representative that new parts were shipped out and when they arrived, someone would be scheduled to repair the chair. Strange because no one talked to me about what parts were needed to repair the chair. The wrong parts were shipped. And when they called to schedule on 9-7-21, I told them this. They said they were sending a new chair on 10-16-21. It is now 10-25-21. No Chair. No repair man. No phone call. No anything. Meanwhile, my credit card company closed the dispute because Ashley promised a new chair. Now, I am back to a run around trying to get my chair repaired. This is the worst customer service I have every experienced. The FTC needs to shut Ashley down. This is terrible!

Terri Lynn was an exceptional sales person. She listened to all our stipulations and took the time time to help us find the perfect sectional that checked all of our boxes. She was very patient with us and never pushy. Her knowledge of the furniture pieces was incredible, we had a few other pieces of furniture we were looking at and she made the buying process a breeze. I will absolutely be back to purchase more from her.

Do not recommend this place. Service was great in the store very helpful finding the bed however little did I know I wouldnt get it in when said. I was given 7 different delivery dates for a bed I ordered in June. I was told 7 different excuses on why this bed had not been in yet. Also it is a hassle trying to get someone to remain on the line without the call failing. I am not impressed after spending $2,000 plus in this place. If you need your order asap best advice go elsewhere

I do not recommend going here. I waited months before my sofa was delivered. No one called me to tell me delivery would be late. Then to top it off the delivery drivers were very careless when moving it they ripped a hole in it and did not tell me.

Store has a nice selection and is bigger than it looks! We were looking for a particular bed frame and walked the entire store looking for it. Walked past two sales people who looked like they didnt want to be there and made no effort to greet us when they were clearly not busy. We kept walking and came upon a third sales person who was finishing up talking with a different set of customers. While he did say hello, he never paused to ask us if anyone was helping us or if we had been greeted. Now I understand he might have been going on break or take care of other business, but he could have at least passed us off to someone who could have helped instead. After heading back towards the bed we had taken a liking to, we were finally greeted by a nice lady who walked used through the entire sale. She not only helped with our questions about the bed, she helped us pick out a mattress, and gave us space to discuss our feelings without putting pressure on us. She spent a lot of time catering to our needs and budget while thoroughly explaining everything. She was a very good sales person by pushing the sale (as her job demands her to do) without scaring us out the door and remaining honest. We made our purchase with her and asked for her card since well be looking for a couch in the near future. Despite debating leaving after being ignored/brushed off by three others, were very content with the sales person we ended up with.

We were promised and told that our stuff was in stock an would be delivered in 4 weeks. We are now 6 months later. I have called every 4 weeks since then, everytime I call they tell me another 4 to 6 weeks. I have spent almost 4 thousand dollars. DO NOT BUY here if you actually want your stuff. This place is a joke!! We got rid of our furniture, Im pregnant,we sat on the floor and folding chairs for a couple weeks before someone gave us something for now.Im writing this a month later. I would like to say we finally received our furniture. I would also like to point out that all the 5 star reviews are from people who just left the store and theyre all about how great the sales person was. Just remember they are only trying to make a sale. They lie, you will not get your stuff when told and the guys who bring your stuff will NOT take your old stuff away. Although the movers were Great!!

Had a great experience at the Houma Ashley store with the staff helping me. I was able to order what I needed, they told me my order would be in stock at the warehouse and ready to ship out after they call me to schedule a date. Well now I’m finding out that the order is an estimated arrival on June 19 and they will call me at an estimated date for July 17th:/ Not very happy about this! Please people be aware of your out of stock orders and make them clarify their statements. I will be purchasing future orders somewhere else.

I went in to buy a bed. I came out with not only a bed but with a college degree in Bedding with a minor in Sleep Habits. My, how times have changed! The process was extremely interesting but it was difficult making a decision with so many choices. Tammy, my sales advisor, helped me in the process and now I will put my new knowledge to the test on a Sterns Foster.

We bought two absolutely beautiful leather sofas for our new fishing camp. The sales lady was wonderful.

This has been the worst buying experience ever! I have waited and waited and waited for the delivery of a recliner that I desperately need! I am disabled and need it. When I bought it the salesman told me there were 40 available and I would get it in 3 weeks. They have changed the date on me 3 times already. When I call the store I can never get anyone on the phone and when I do get someone they never call me back! I am so dang angry right now that I want my money back and go find one somewhere else. Ashley’s has wasted my time of which I don’t have very much left on this earth. Thank you so much!!! This company is going to go out of business and rightfully so!

STILL WAITING ON OUR FURNITURE after ordering since June 3. was told it would be delivered June 24. now they are saying another few weeks. after reading other reviews I am sure that it will be pushed back again for a 3rd time! REDICULOUS!

We have purchased our living room set and even our tempur-pedic mattress from Ashleys. The sleep specialist and sales consultants are always helpful, informative and patient. I recommend considering Ashleys!

My sales girl, Brittany, was AMAZING!!! Also a super big shout out to the sales manager Doug. My experience was a 10/10, i found exactly what i wanted!!

I walked into the door and this Very Nice Man walked up to Greet ME! He listened patiently to me, interacted to my thoughts, questions & ideas and responded with positive responses which made my purchase without question very easy. Thank You Truman!

We very helpful. Would definitely recommend to other people. Will go back if I need anything else.

DO UR RESEARCH OR STAY AWAY FROM ASHLEY FURNITURE!!!! DO NOT STAND BEHIND THERE PRODUCTS. BOUGHT LIVINGROOM FURNITURE FROM THEM 7 MONTHS AGO. TOOK 3 MONTHS TO GET IT AND WITHIN 3 MONTHS IT LOOKS LIKE IT WAS BOUGHT FROM GOODWILL. WONT SEND OUT A TECH TO LOOK AT. KEEPS CLAIMING CUSTOMER ABUSE. ONLY 2 PEOPLE IN MY HOUSE AND IM GONE 3/4 WEEKS AT A TIME. WASTED $4000

James Burrell was amazing. He worked with me on some special needs I had. My experience was amazing.

Horrible experience receiving my order. Three days before delivery I received an email confirmation that my mattress and adjustable base would arrive June 3rd between 9 and 12. Trying to be ready for my new beds arrival i take apart my existing bed and make space for my new one. June 3rd arrives and 20 minutes before delivery I get a call stating the only thing coming today is the mattress and the base is back ordered. Just would love to know how in the world would you find this out 20 minutes before delivery after confirming that all would be delivered 3 days prior. Customer service said there is nothing that can be done and all they can offer is an apology. They have turned what was supposed to be a great day into a horrible experience and absolutely do NOT recommend this store. Go anywhere else. If I could post zero stars i would.Update: its June 26th and still havent received the base. Delivery has been scheduled and confirmed multiple times only to be canceled morning of. Delivery was scheduled for the 4th time for today which I called and confirmed was just canceled as well. Management has done nothing. Once again this store has shown nothing but complete incompetence.

Im in love with our new table. Mrs Gina was super nice and helpful deff will be back in the future.

Mrs. Sybil is absolutely the best. She was extremely helpful and honest with me. I am so grateful for her.

I had a excellent experience at Ashlley,it is a one stop furniture store for all your home needs.Iwent there looking for a dinnette set on Friday and went back on Saturday to purchase it. The most important thing about the people in the store remembered me from the day before and called the person who had helped me on Friday and called him back to help me in purchasing my new dinnette set his name was Mr.Jordan Trahan from the Houma La. store, he was very professional and helpful in my purchase so I thank him and will recommend him to friends and family. Mrs.Muriel Jackson

Its been 4 months still have not received my sons bedroom set. I understand everything is pushed back because covid-19 but this is totally unacceptable. Yes Im not going to lie to have try to accommodate my account for the delays. But at this point is completely unacceptable we paid and purchase his bunk bed 12-18-20. We now April 26, 2021 and we still have not received his bed. I will never buy from Ashleys again and the sad part we are repeat customers I have spent thousands and thousands of dollars at Ashley I have furnished my whole house at Ashleys their customer service is horrible. Save yourself the trouble and go purchase from somewhere else. I tried to give them the opportunity to make it right before posting the negative review but after four months of waiting Im so ready to cancel the order.

With helpful associates, quality furniture and easy payment options, Ashley Home Store has become our go to spot when we are in the market for home goods.

Fast, friendly and helpful. Jordan was very helpful selecting pieces and expediting the order.

Great customer service! Nicole was easy to work with and very helpful. We are so exited to get our furniture in our new house!

Furniture store in Houma,Louisiana. As soon as I walked in I was greeted by Ms.Sybil C. She was so sweet and attentive! I asked for a specific sofa and she showed me the one I wanted right away. After talking and checking on delivery I realized it would take too long and I really need a new sofa now. She went back to walking me around showing me what was available for pickup and I found the perfect set! She was really patient and professional. I really appreciate the great customer service! And I’m in love with the sofa! Thank y’all so much for all the help!

I absolutely love coming to Ashley’s Furniture Store ! Every time I go there I have a very amazing experience. The staff works with me so well and knows what I want. They make me feel as if the furniture is already in my home and I get to try out every piece of furniture. I purchased a bedroom, mattress, sofa, and ding room table with them and haven’t been upset with any of it. I recently purchased another couch due to moving in a new place but I still love my old couch. I would definitely recommend this place to everyone!

Sales person was very helpful and very friendly. She was very knowledgeable on her inventory and wrapped up our sale in no time. Appreciated the time she took with us to make sure we were satisfied with our purchase.

Bea was wonderful. I recommend her to anyone that wants great service and knows the products.

Sales person was very helpful he explained every thing very clearly I bought my couch and two recliners

Wonderful experience at the Ashley Houma store. Kind and courteous staff, Readily available and friendly. Store appearance clean and fresh. Mask up policy.

Kristi McCormick was our saleswoman and she was very helpful! She helped us find the exact living room set that we needed. She Helped us with getting the best price. We are very happy about the insurance plan she sold us also on our furniture. Thank you so much Kristi. We look forward to doing business with you and Ashley Furniture of Houma again!

Dannelle was great she made the entire process less stressful. Doug greeted us right away and explained the process and got us started. Both were amazing and I will definitely be back.

Dont expect the final bill to be even near the listed price on the floor, far too overpriced for the cheap quality of furniture

Just went in to see what we liked. Had a very helpful sales person. Great experience.

Visited the Houma store today and we were VERY pleased to be allowed to browse at our leisure for as long as we wanted- no pushy salespeople! Once we decided on our purchases we were able to get assistance almost immediately, AND she found us discounts we did not even know were available! The cost of delivery and setup is a bit higher than we anticipated (2 chairs-$129🤔😳) but overall well worth our visit. We will shop here again.

I purchased a 3 pieces of living room furniture in Feb and I have been told 6 different times and dates. I think the worst part is the brutal honesty from 2 employees that Delivery just lies to customers with dates because they cant deal with angry customers. If you would be honest and just say it is not ready and there will be a delay it would work better. I know covid is playing part in the delay. PLEASE COMMUNICATE WITH YOUR CUSTOMERS.1. Received a text everything is in and ready to deliver. Called and it was confirmed that it was there. NOT TRUE2. Called and then told power chair was not there but other 2 pieces were there and ready to deliver . NOT TRUE3. Called and asked when was delivery and can it be on a Monday.. Guy was nice and then pretended to schedule me delivery but the store does not deliver on Sunday and Monday so guess what ....NOT TRUE.4.Called Again and was told straight up DELIVERY PEOPLE LIE. and was rescheduled again.....guess what??? You guessed it no delivery.5. Called again and was told April 6 Called to check ....NOT TRUE6. Was told again that DELIVERY LIES and cant deal with the angry customers so they LIE.7. Called and spoke to the credit manager and was given a REAL WORLD ANSWER THAT MADE SENSE and should have be explained before.THE LEAST YOU ALL CAN DO IS CALL THE CUSTOMER AND SPEAK TO THEM. THE NO CONTACT IS THE ABSOLUTE WORST. JUST PREPARE YOURSELF FOR THE LASHING AND TAKE IT LIKE A CHAMP.You all have no idea how inconvenienced you make your customers.COMMUNICATION IS THE KEY TO ANY SUCCESFUL RELATIONSHIP. JUST USE YOUR WORDS. THEY WORK! IF YOU ARE SCARED TO TALK JUST EMAIL.THE WAITING AND WONDERING IS THE ABSOLUTE WORST THING EVER.RANT OVERCan someone please call me in regards to my order and keep me informed when it will be ready. I would appreciate it.Thanks a bunch,Very confused, sitting on the floor customer.

I was greeted as soon as I came in the store salesman was a wonderful person to deal with made everything easy

Fantastic experience. Great selections in this store (Houma). Sales woman, Sybil Coleman, not pushy, so friendly and helpful. Store manager great & worked with me to get a great bargain. Highly recommend Ashley furniture store in Houma, Louisiana. Very satisfied customer.

Had exactly what I was looking for and was in and out! The item was even cheaper when it rang up!

We really appreciated Ms. Sybil giving us time to look around and not pressuring us to hurry through the store.

Awesome experience super nice and priced match online!

Mr. Doug was very helpful and friendly! Prompt responses and I needed my sofa sooner than later and he made it happen!!

Where do I start? I had been shopping for a new bed and decided to go to Ashley furniture. I always shop around. But when Kristi took the time to explain things to where I can understand them, I listened. I not only bought a bed, I bought a custom fitted bed that my wife and I truly believe will be a good investment. Ashley furniture made this easy and painless. Kristi the comfort specialist explained everything very well, her knowledge of the products was superb. She took her time, gave us her full attention, and didnt rush us or make us feel like we were being rushed. Look if you need a new bed go see Kristi and you will not be disappointed. Over all I am very satisfied with the service we received and would recommend Ashley furniture and staff for all your furniture or bedding needs.Thanks you again Kristi🙂🙂🙂🙂

Did what they said. Everything went perfect. Nicely done!

Great customer service. Doug, Tammy and Dannelle were great, they helped us through the entire process. Definitely will be shopping there again.

We are very pleased with our experience at Ashley HomeStore. Dannelle our salesperson greeted us right away with a friendly smile and energetic demeanor. After inquiring what we were interested in looking at today she spent lots of time bringing us around the store to every item in our category. We were only interested in looking not purchasing but I must confess we left the store having purchased not one but two beautiful items. Dannelle was very close to selling us all three pieces to the set. Thanks Dannelle

Our salesperson(s) were knowledgeable about the furniture and it’s performance with demo’s. Tammy helped us tremendously with making an investment into our own health with our purchase.

Went to Ashley’s in Houma just to look at entrainment sets and would up with a salesperson Mrs Julianne and she was extremely patient and helped put together a great purchase that worked for us. She was understanding and very helpful. HIGHLY recommend her and I’ll be looking for customers for her.

I am giving 1 star because I am currently walking the floor of Ashley and I am CONSTANTLY being followed by the salesman. When we walked in he only asked for my husband’s name (like I didn’t exist) and my husband specifically told him “We are only looking and if we needed him we will find him.” We make sure to let this be known because I DO NOT LIKE BEING FOLLOWED AROUND WHILE I SHOP! My husband and I are trying to talk in private about price and layout of our home and he keeps walking close enough to hear. I’m now leaving because I don’t like to be bothered while I browse!

Very friendly and helpful. Walked through the store and was shown details in each set of furniture. We were shown depth of storage and we had some demonstrations of some of the furniture we were looking at.They worked with us to get us the best deals and offered their warranty coverage for all of our furniture purchased.One of the best shopping experiences we have had.

I absolutely wasn’t going to share my experience, but I feel I owe it to future customers. I ordered a bedroom set and desk for my daughter. First delivery was scheduled 1:30-4:30. I called at 5pm to see where the delivery guy was. The manager said I didn’t answer my phone which was not true. He called the delivery guy and he indeed did not call. I received my delivery at 8pm. The guys were done setting up and 3 pieces were missing. The next day, I setup another delivery date. The delivery was from 4:00-7:00 pm 5 days later. Set around. No delivery. Called the store no answer. 2 days later and SEVERAL calls, still no answer. Horrible service. If I could find the same furniture elsewhere, I would just ask for a refund.

We went to the Ashley store in Houma, Louisiana. I wanted to say THANK YOU!! to our furniture consultant, Terri-Lynn Mann, for assisting us in our search for bedroom furniture for our daughter. Terri-Lynn was very friendly, very helpful with suggestions, and patience with all of our questions. I will recommend Terri-Lynn to our friends and family.

After looking around for months for end tables, and a lazy boy. I had pass by Ashley Home store twice and my wife said to me let’s go look in there!!! And when we walk in we fell in love with store. We purchase more than what we went for. The employees were nice and very pleasant help us with everything! I highly recommend Ashley Home store!! Special Thanks to Ms. Sybil

I usually get all my furniture from my local Ashleys. I was sad to see my normal sales person gone, but got to get my new sofa, loveseat and dining table from Mrs. Denice Burke she was friendly, helpful, and attentive even on visits after purchase. Even though I have not received my purchase yet, she tried hard to find me what I wanted.... Now as for Ashleys new inventory system.....that deserves a 0 🌟 rating it is truly upsetting to have a store that I have picked up two sofa sets and 4 mattress to having to wait months now to get my order. That is the only reason I did not give 5 stars.....

Saleswoman was very knowledgeable when showing me the stores furniture. Was straight forward and honest with me throughout the entire loan application as well as getting me approved with 4 loans but advised me to use two, which had little to no interest rates, easy pay-off balances, and doable monthly payments! I couldn’t be more grateful to have had this experience with her!

Had a very pleasant experience and Danelle really helped us and answered all questions we had. She didn’t rush us she made us feel very welcomed. We went it with just planning on buying a recliner but then fell in love with a sofa so we got both and plan on getting the matching loveseat in the future. She asked us about our mattress and after listening to the information and trying one out we ending up purchasing the moveable base and we hope to be able to go back soon and get the new mattress to help with my back problems. Definitely would recommend to people to go there and talk with her for help.

The associate, Danielle, who we have used before at the Houma, LA store, saw us walk through the door and immediately welcomed us. She remembered what we liked and had us taken care of quickly. We recommend Danielle and Ms. Sybil to everyone. We love these ladies and Ms. Angie at Acceptance Now, she is awesome.

My wife and I made an awesome purchase and Ms.Gina was a great help. Thank you (You Rock)!!!

Ashley Furniture in Houma is the place to go! Very professional courteous staff around to assist you! I will definitely shop here again !!

TAMMY THERIOT WAS THE BEST EVER I LOVE HER SHE’S THE BEST AT WHAT SHE DO!!!

First off I’m going to start my review stating that this was an purchase through a chat with a representative online.When I first inquired about the item (a dresser) I asked what was my delivery date if I bought my items on a certain day. I was told my delivery day was august 2nd. So I proceeded to buy the dresser and I realized I wasn’t sent an order number. The only thing I had was an invoice but I wanted an order number for my records. I called multiple times and was told they couldn’t give it to me. Moreover I after calling for three days straight to get connected to the right person the order number they gave me was incorrect.ALSO I was told my order had been rescheduled for the fifth. The only reason I found out was because I had called THEM. That should’ve been the other way around. Days pass by and it’s the 3 or 4th and I haven’t heard anything confirming delivery so I call again only to find out that somehow my order had been marked as on LAYAWAY. I had payed for this dresser weeks ago and it’s already out of my account but somehow was marked as layaway ?! They told me that since this was done they had no more in stock and I would have to wait probably up until oct 21. Which is ridiculous. I asked for some kind of compensation and they told me no because they are able to change dated whenever...my dresser finally came into over a month of the first date I was given.THE ONLY UPSIDE TO THIS ORDER, was that the delivery team was super nice and respectful of my home.I’m really disappointed in Ashley furniture store and their communication team. The fact that I had to call and find out about my furniture due dates a total of 3-4 times is ridiculous, they should have been the ones to call me if my order was delayed. I will NEVER be purchasing from this company again.

I feel a bit bamboozled! We went in to buy a mattress and the customer service was amazing. We even prayed with our sales associate.However, while buying a mattress, we were told it could be traded. While that is true, WE WERE NOT TOLD THAT IF YOU TRADED A MATTRESS FOR A CHEAPER ONE, WE COULD NOT GET THE DIFFERENCE BACK.If you buy a mattress here, start with a cheaper one. If you don’t like it, you can work your way up in price. (Also know that you can only make one trade and then you are required to keep the second mattress you try - which I understand, but it’s good to know before you make the purchase).However, if you buy an expensive mattress and make a trade, you lose money!

We were supposed to have our order delivered today sept 1st between 330 and 630. Its now 8 and no one has called or messaged and they have still NOT shown up. We confirmed this delivery SEVERAL TIMES... We called the number provided to confirm, we confirmed with the store, and we confirmed through the automated link that was texted to us. This is the SECOND time we were supposed to be receiving delivery. Last time, about a week ago, we received a text message to pick a delivery day and they would call us 48 hrs before that day to give us a time. They never called then either. We had to call the store, explain we never got a delivery time, only to find out - oh that text must have been sent in error, your not actually scheduled for delivery today. But would you like to schedule. What the heck. Now we cant call anyone about our current second no show bc the only number available is for the store which doesnt open until 10 tomorrow. So glad we were given a window to sit and do nothing - but oh wait we cant sit bc we dont have any furniture. Lovely.** this morning update. They say they dont know what happened, I should have received delivery. Well I didnt. So now they want to reschedule us for the 8th. Another week out. We were scheduke August 26 and they no called no showed. Then scheduled Sept 1 and they no called no showed. Now all they can do is reschedule me again and apparently there is no manager or anyone I can speak too about this. All they can offer it for me to wait another week for a 3rd delivery. Why am I paying you $200 in delivery when you cant even afford to show up or call when your not going to.*** NEW NEW UPADATE! We were scheduled for delivery today Sept 8th between 9 and 12. AND GUESS WHO NO CALLED AND NO SHOWED FOR THE 3RD TIME. Warehouse could ONLY tell us they could rescheule us again.So now we have had a no call no show Aug. 26th. Sept 1st. And Sept 8th. We ordered this furniture forever ago and its been in stock for a month! But I cant seem to get it delivered and Im not allowed to pick it up!**** its now sept 15th. We were supposed to receive delivery today. They actually for the first time ever called us yesterday to tell us delivery is now scheduled for the 19th! The 19th will be our now 5th reschedule. Told us nothing they could do. Then, THIS MORNING, I get a text to pick delivery day for the 22, 23, or 24th. When I call the warehouse to tell them no we ate scheduled for the 19th they say thats no longer possible and pick one of these new dates. So make that the NOW 6 TIMES WE HAVE BEEN RESCHEDULED. but told not to worry she feels good it will arrive this time! All on top of us probably having a baby in the next 2 weeks! This is a nightmare that just wont end!!! And nono e from the escalation department will get back to us.

Not sure where to start they made us and our family feel at home like everything was ready to take home would go back every time the made sure it was to our needs can’t wait for it to come in

Very friendly and understanding personnel.

My experience with your company has been so frustrating and the absolute worse experience I have ever been through on a purchase. From the beginning, my order was set up to be delivered as it comes in so I wasn’t waiting on items while others were not available. I have no living room furniture or bedroom furniture at my home so timely delivery was/is important. I placed my order in store on 7/28 which took 3 hours because the sales associate, Dawn, didn’t know what she was doing. I felt like I was at a car dealership. I had everything picked out walking in and just needed to place the order. I was told some of my goods would be delivered on 8/25. I was never called to confirm the delivery nor called to be notified there was a delay. I called customer service to follow up on 8/27. I had also called a few times during weeks prior and each time you call customer service you are on hold for 30 minutes before you speak to someone. That itself is absurd and frustrating as a customer. I was told the order was delayed because not all of the items were available. I explained that my order was set up to deliver as things come in. Since then, I have been told my goods would be delivered on 9/3, then 9/4, then 9/5, now 9/9 or maybe 9/12. This has been a huge inconvenience to me as I have had to adjust my work hours and cancel personal plans because I was expecting furniture delivery. I have tried to cancel my order because of my experience with customer service and your company and was told I would be charged a restocking fee of 10% (nearly $500). How can I be charged a restocking fee when clearly the items are not even in stock. The store manager, Myra, is absolutely horrible and has given me no resolution and has not been available to speak on the phone and has not retuned my calls. I am fed up and want cancellation for my order with no penalty. I will never use your company again because of this experience.

Great and friendly service. Would definitely recommend.

Eager to help, very informative, great deals

The most amazing furniture shopping experience ever. The rep ushered me around the store with genuine care and loads of knowledge to share on my specific item requests and needs. The rep then involved an expert to further explain the science behind choosing to right mattress for ultimate rest and total health and body rejuvenation. As an ongoing holistic study, the visit took my attention and interest to buy to infinity and beyond. I look forward to the purchase date.1.28.2020, My pleasure MD.

Excellent selection and customer service.

This place has it all! From fine pieces of furniture to first class sales reps! These people know their stuff and are willing to take their time to find exactly what you want! I have always shopped at Ashley when purchasing furniture for my home and would not do business anywhere else! First Class!

The assistant was very helpful I was looking for a new dresser for our future baby girl on the way. She made so easy to order the dresser I been eyeing on the website of Ashley Furniture.

Sales person was helpful and polite! Disappointed because delivery date was suppose to be Aug 20 for both sofa and loveseat! Now they put Delivery date for two different dates sofa to Sept 17 and Sept 29We sold our other sofa set thinking it would of been on time!Also we tried calling Houma la store 5 times without anyone answering it kept getting recordingings!

Danielle at Ashley in Houma was an excellent saleswoman! We are return customers and always leave satisfied. Only bad thing experience with a prior purpose was a very late delivery...9PM!

Kristi McCormick was my salesperson and she was extremely helpful with the mattress I picked out. I told Kristi what I was looking for and she was very helpful.

James was amazing! This is our second time making a big purchase with Ashley home store in Houma and I couldn’t be more satisfied again with the patience and helpfulness!

They take your money and promise a few weeks delivery. Then three months later they cant promise when your furniture will be delivered.

Sales people are fine. Trying to deal with corporate is another hassle. Can’t ever get in touch with anyone. Would not recommend.

My experience at Ashley HomeStore was great. The employees were really nice and answered any questions we had. I was able to go in and find what I was looking for with no issues.

Amazing customer service. They were very helpful on getting us what we wanted and did not try to force us into other things. We will be going back for more furniture in the future!

Amazing staff. They let you look around and spend time testing and measuring and of course sitting. And great prices. We found a perfect set.

Bea was a fantastic salesperson in helping my family find exactly what we were looking for.

Tammy and Doug were absolutely phenomenal. We went in looking for a couch set in our price range and they helped us right away. They were informative without being pushy. They store has such an amazing collection of furniture. Shipping and delivery is a little longer than we were hoping for, but with COVID-19, they did the absolute best they could to get us our furniture ASAP. Overall a great experience.

Our sales expert was awesome! Very knowledgeable, and was extremely helpful! Shopped there on 7/6/2021

Wonderful experience Mrs Coleman was very professional and kind enjoyed the experience at ASHLEY

The salesperson in store are awesome. But the delivery is horrible. I ordered a tv stand three months ago and it has been delivered do four times damaged.

I give them a one star. The service while we was in the star was excellent. The problem was they said delivery was 6 to 8 weeks, was longer. Ordered it sept 11, 2020. They brought some of the furniture, they was supposed to bring the rest nov 12 never called or showed up, then they said 27th again never called or showed up they just brought my foot board at 7 pm today and never called just popped up and we had just left had to go back home and they at first just wanted to leave it outside we said no and we still don’t have all our furniture

My initial purchase experience was great. But after purchase, the issues began. I purchased a king bed and mattress with a delivery and setup date of 12/10/2020. Everything except the footboard was delivered so the bed could not be setup. I can understand that issues arise. But the footboard is now on its third delay and we have been sleeping on the mattress on the floor. When I asked why the footboard wasnt flagged as undeliverable since it is needed for the bed, they claim that when the ticket includes other items are can be delivered the order doesnt show an issue. From a programming aspect, this should be an easy thing to fix/program. This whole experience has been disappointing and a headache. As this was a gift/surprise for my wife, to have her come home to sleeping on the floor is making me regret this purchase. Also, when all the items except the footboard was delivered, I had asked the delivery person whom to contact about this issue. He noticed that I was unhappy and even remarked, That sounds like Ashely. So apparently, Ashley delivery issues are not out of the ordinary. I highly doubt I ever do business with them again unless something changes.

We ordered a couch in June with a delivery date set for the beginning of July. The couch arrives completely damaged and was told someone from customer service would be reaching out to us. We waited 7 business days and had not heard anything so we had to reach out. At that time we were told that the couch is now on back order and it would be delivered at the end of August. Today is the delivery date and we had not gotten a call with a time they would be delivering. We called customer service and after an hour of being on hold we were told that it is now going to be delivered in September. We have been given 6 different numbers to call trying to get through to corporate, we finally get through and someone left us on hold for over two hours. Their office is now closed and we still have no answers. They’re the “number one“ furniture store for their customer service but we have yet to be helped?

Wonderful experience, with a very nice salesman.Went an extra mile, and that shows me that kind people still do exists ....Helga

I was impressed from the moment I walked in. Mark and Angie took really good care of me. I appreciate your customer service.

From the moment I walked in the store was a great experience, Sybil the sales person was on the phone and acknowledge that I had entered the store In the middle of her phone conversation with another customer without the customer even knowing that she was attending to two people at the same time. When I was about to walk out of the store unable to make up my mind about what I wanted to buy she went beyond the call of duty and showed me decorations that can go with the piece of furniture I had changed my mind about buying. To make a long story short she was so good at her job I end up buying more then I Intended on buying and walked out of the store a very satisfied customer.

Found a cute dining room set. Can’t wait til it comes in and gets delivered.Very nice and knowledgeable staff.Update:: I ordered my table and chairs on August 14th, here it is October 10th, and I still haven’t received my order. The only communication I receive is when I go to the store I purchased it from. I was told my table was available in August but it was the chairs we was waiting on, but early to mid September should be ready. Well, it wasn’t. I’m really tired of the wait, I’m sure others have experienced the same. Very disappointed and dissatisfied with this.

If I could give them 0 stars I would. Save your money and shop somewhere else!! We bought a sectional a month ago and we understand it takes a few weeks to get from the warehouse WELL they delivered A PIECE of my sectional and the rest is on back order for ANOTHER month. BEST PART no one took the time to call us and let us know not everything will be in at once. Pathetic customer service!

Kristie greeted us at the door with a mask on. Thank you. I told her what I was looking for and she walked me to every couch with recliners. She was knowledgeable about each item and even explained about interest free financing. I will be back.

Bea and Kristi was my sales representative, very knowledgeable and helpful to me and my wife on thePurchase of our matress and bed.Thanks again!

Tammy was extremely knowledgeable about mattresses, on how theyre all made and about proper spine positioning while sleeping. I would highly recommend anyone looking for a mattress to visit Ashley and ask for Tammy!

I spoke with Dane over the phone before heading to the store and he was super helpful in helping me find what I wanted. I ended up ordering a dining set online once at the store to best fit what I wanted. The process was quick and easy!

Very clean store and staff is very knowledgeable. Quality of furniture is outstanding! I’ll be shopping with them again soon.