Eric Walsh did a great job of working with me on the CPO, A6 I picked up today. I was traveling extensively the last two weeks and he worked with me to get the deal completed by phone, text, and emails. He was attentive and addressed my unique scenario. I’ll buy from him again!

Jason’s professionalism, along with extensive knowledge of the auto industry, made my car buying experience a favorable one. From the beginning to the end, everyone I encountered in the process was extremely pleasant. Thanks again Audi Central for the excellent customer service you have provided!

Our salesman, Lenny James, was phenomenal. He was extremely helpful and understood how all of the technology improvements worked and spent as much time we needed to clarify any questions we had. We were not rushed to make any decisions.He exceeded my expectations.Thanks.Larry

Jeffrey was brilliant at answering our queries regarding buying an electric car for the first time. Thorough knowledge and the test drive he put our driving ability and the car through its paces. Having done the Tesla self drive this was a far better experience. Would highly recommend Jeffrey to anyone looking to buy their next car, and obviously Audi is a great brand for credibility of product

One of the best/fastest car buying processes I’ve been through. My second Audi with them. Sales staff is highly knowledgeable of the vehicles, efficient throughout the whole process and not pushy. Service department also gets 5 stars. I’ve dealt with Eric Majors twice now on some very minor issues that were addressed immediately by the service team at Central Audi. Love my new A5. Great crew all around at this dealership.

Love this car! Comfort mode is very smooth with the suspension, great acceleration, comfortable interior. Brien Benny was there early and helped me get a great deal.

Great experince at the dealership. Young sales teams. Bought my F150 King Ranch from them!

Thank you Audi Central Houston for the best customer service. Buying my new Audi was the smoothest and fastest transaction.

Eric Walsh did a terrific job for me with my new Q5e. He explained the differences between the e-tron and the Q5e and we discussed which was the better vehicle for my requirements. He talked me through the Q5e pointing out where and how to get the best out of it. Im thrilled to bits with my new car! I cant wait to go on a road trip - THANK YOU Eric!

It was a true pleasure to buy our new Audi.Chris and Muhammad were awesome and very helpful in guiding us through the different vehicle options.Nick did a great job explaining our finance options.Extremely satisfied and more than likely to come back for a 2nd Audi soon!

I recently visited Audi Central Houston for a test drive. Had no idea about how welcoming they are, I jumped in an Uber and got there. Luckily, met with Xavien Clemmons, an Audi sales person, who walked me through various options and delineated different aspects of the brand clearly and transparently! After the test drive I made my mind and said I go for Audi 100%. A part from how comfortable, smooth yet powerful Q5 was, I mostly was impressed by Xaviens character and the way he was treating me. Absolutely caring, well-organized, educated person who wants his client to feel the best experience he/she wants.If you happen to go for Audi cars, I would strongly recommend you go to Audi Central Houston and ask for Xavien. You wont regret it.Cheers and happy car shopping

Jeffrey Restrepo was fantastic. My schedule is typically all over the place and we primarily communicated through text/email the whole time. The process was smooth, easy, and super flexible. Extra Shout out for him coming in on his day off just to make sure there was nothing else I needed.

Thank you Ann for helping us get the vehicle we had our heart set on. We appreciate the kind friendly service. This was actually the fastest we have ever been in and out of a car dealer. Love that they didnt mess around and try to get us in other vehicles. 💖 Thank you Audi Central Houston

When I recently went in for service, Grisel was awesome with communication and keeping me informed with what was going on. Even saved me a few hundred bucks. Everyone wore a mask and I always have a great experience with Audi Central of Houston.

Frank was SUCH a patient sales person! I had just begun my search for a new car, and wasnt certain what I wanted. I ended up visiting the dealership 3 times (all with test drives) before I decided to purchase my A5 sportback. Frank was never pushy, never made me feel like I was wasting his time, and was extremely knowledgeable about the vehicle. I highly recommend Frank!

Came in, looked at a car online with sales associate. He went and confirmed the car was available but at another location being detailed. I said send the me photos when you are done and I will come back. I also asked that he tell me if there is any other interest. Did not hear from him. The next day (today) I have heard nothing but I am ready to buy. I text him asking for an update, turned out even when he went to check, the car had been sold the whole time. First experience, last experience.

Wow! Impressed! I already bought a used audi before it hit the lot, knowing car was sold they still would not let the car leave with a blemish in paint on front bumper. Sent car to paint. My salesman Eric Walsh was top notch, very knowledgeable and went above and beyond for me. Highly recommend this dealership and ask for Eric, trust me.

Nick has always been very understanding and helpful when I get my 2019 Audi q3 serviced. I definitely feel like he is an asset to the team. He takes his time listening to your comments concerns, answers all questions and is willing to go the extra mile. I would recommend getting your car serviced at this dealership and ask for Nick, you will not be disappointed.

Flor in the Service Department would get 10 stars in my book. She is always helpful and puts her clients first. Everything from communication to getting me a loaner vehicle. I am beyond impressed! Thank you Flor!!!

Oh, where to begin…. I purchased my 2018 A4 from Audi of Central Houston in November 2020, because after extensive research it was much more equitable to purchase in the Lone Star State as opposed to my home state of New Jersey and the surrounding states in the Mid-Atlantic region. I’m talking over $10k! Manual transmission AWD cars are hard to come by these days and the 2018 A4 was the last year for the manual trans. I had a few snafus along the way, from the late delivery, not Audi of Central Houston’s fault, but they made good on that and I got a free delivery! I’m good with that….it just brought the price down again. When I received the car, I almost immediately smelled something like burning waffles. Within a day, a Pre-Collision Sensor error appeared and would not clear. I brought it to my local Audi dealer for diagnosis. Evidently the previous owner of the car had destroyed the clutch (yes, at only 35,000 miles!), hence the burning smell. I was furious and I let Audi of Central Houston know it. I went a little Jersey on Jeff Shiao and Chase Reed. They were gracious enough to split the $4,000 cost without hesitation. I figured I already saved $1,250 on delivery and the vehicle cost was substantially lower than anything comparable in New Jersey, so I sucked it up. Then I got the news from my local Audi dealership that the pre-collision sensor error was due to an aftermarket windshield having been installed on the vehicle. The local dealer was unsuccessful in recalibrating the pre-collision sensor which required the installation of a genuine Audi windshield (approximately $2,000). I was so upset and completely done by this point. I contacted Chase Reed at Audi of Central Houston again regarding the windshield. Chase requested the estimate from my local Audi dealer and then I didn’t hear back from him. Again, I kinda went all Jersey on him and others at the dealership. Then, I realized they were having a very difficult time with the ice storms and I felt like a real jerk after firing off my angry email. Chase did get back and stated the obvious about the ice storms. Again, he was very gracious, and without hesitation covered the windshield replacement 100%. Both the clutch and windshield had to be ordered from Germany and deliveries were extremely delayed. I am happy to say that after two months in the shop, I finally have my beautiful A4 back. What an incredible machine! I couldn’t be happier. So happy, in fact, that I kept the Audi of Central Houston license plate frame to honor what a fantastic dealership they are!! Being that I was unable to inspect the vehicle personally, I had to rely on Jeff 100% as to the condition of the vehicles interior/exterior, if there were any odors, etc. He was thorough and sent me dozens of up close photos and assured the car was in pristine condition and it was. The detail job on the car was amazing! It looked brand new...Jeff and Chase are the best and should be commended. Very kind, understanding, accommodating and responsive throughout the entire process. Thanks guys for everything. All the best! 😊

Ann T. from Central Houston Audi was absolutely incredible. She was extremely patient with me and helped me through my decision making process as I was cross shopping other vehicles. No pressure, just support, and she was there to answer any questions I had. I also had a difficult lease question for her and she and Nick from finance were able to research it and get back to me in a very timely manner. Ann went well above and beyond my expectations. After dealing with Ann and the amazing staff at Central Houston Audi, they have become the new benchmark in my mind. Bravo team!

Godfrey did an amazing job in helping me find my dream car! His patients, energy, and enthusiasm made the car buying experience painless and easy. He went above and beyond to provide amazing customer service! If you’re looking for a great experience in buying your next car, ask for Godfrey!

I lost the card and busted my phone so I dont have his direct contact info. We worked with Godfrey and he was absolutely amazing from beginning to end. We purchased a used Nissan Altima. Its great and the service was excellent. I only gave 4 ⭐s because the price was a little more then discussed, but other than that the experience was really good.

Although I decided not to purchase an Audi, I just wanted to thank Trae for providing excellent communication and customer service while I was checking out my options. Especially since I am in California but he showed how he could make it a seamless process including delivery and pick up at a sister dealership here.

Thank you Jeff Lombardo for your great help! My daughter’s first car purchase experience couldn’t have been done with a better person. You treated us with gratitude as if we were your only customer. Classy and NOT the typical pushy, know it all car salesman. Will be back!

Eric Ta is the best Service Advisor! He understands what it means to be a car owner and treats his clients’ cars like they were his own. Has always been courteous and professional in every sense. Would highly recommend!

Parts department unhelpful. Suggested I go home and get part number after giving the vin number of the vehicle I needed the part for.

Worked with Frank Arriola and he was great to get a new car. He was super helpful and made the whole process painless.

This place is amazing!!!! I purchase my first Audi and my guy Godfrey was great! He explained in detail everything from paperwork to the vehicle! I highly recommend You guys to work with Godfrey when it comes to purchasing a vehicle.

5 star review for Godfrey! His energy and excitement for the brand and his customers made for a pleasant experience. Audi central is extremely lucky to have Godfrey on their team! I highly recommend you ask for Godfrey if you’re looking for a vehicle here— you won’t be disappointed!

Erik Ta was great from the very first interaction. I appreciated his ability to not only make me feel comfortable when dropping off my vehicle, but assisting me with getting back to my home. Additionally, when picking up my vehicle, the service was quick and fast! I truly am thankful for a first time service experience with this dealership and for Erik Ta.

Eric Walsh is who assisted me in buying my car and was very helpful and informative. Definitely recommend this location.

Where do I start! Amine came as a referral and literally provided with the best experience from start to finish. He answered all my questions, helped me make the best decision in regard to my entrepreneurial lifestyle, and walked me through the process of purchasing my very first luxury car in style.Amazing guy, great experience and a awesome personality ... would highly recommend!

Awesome dealership - Great salesman. Got me and out quickly and everything went smoothJason Andersen was great

Joane very helpful and patient. Would definitely get another vehicle with him!

I have had Antoine as my service agent for 4 years and 2 cars and I absolutely love him. He takes great care of me every time I bring my car in and ensures I always leave satisfied!

I have no complaint about the new Audi I bought. But the sales/finance process has left me feeling extremely frustrated.When going through the finance department, I was very clear that I didn’t want any of their add-one for the car. As much as they pushed them, I clearly said I didn’t want their additions. So when it came time to sign docs, they had still added items that I clearly said I didn’t want. By this time though, I was in a hurry because of other scheduled obligations. Even after making it known that I had to be out by a certain time, and being assured it wouldn’t be a problem.And then the icing on the cake was being told there was a $125 fee to transfer my personal license plates to the new vehicles. I thought that was excessive, so I called the county assessor the next morning, and they said that their is no such governmental fees to transfer plates.This Audi dealer is looking to rob you of every penny they can. All they have done is guaranteed I will never bring my new car back to them for service. And I will make sure that I tell everyone I can about their unscrupulous business ethics.

Bought a used certified preowned Q5 here. They did not tell us the brakes had been modified by previous owner and about 2 months after purchase it started having problems. Now have to replace all 4 tires and brakes.

Thank you Mr. Lombardo for your wonderful service and help during the process of buying my new car. You made it so fun and easy! Thanks again for your help!

Overall good experience. We worked will salesman Ann. She was very knowledgeable about cars, patient, and didn’t make us feel pressured to buy. We were having a delay with our lender of choice and the sales manager was pretty rude about the delay and we almost walked away without getting the car due to his impatience and rude demeanor. Ann made it right so it worked out in the end. Ann gets 5 stars, overall experience 3 stars.

I had the best experience at this dealership. My salesman Godfrey was nothing short of amazing. He is very knowledgeable and an absolute professional. Thank you!

Good luck trying to get support over the phone. No one ever answers, they lie about getting back to you, terrible customer service, and even was hung up on because of lack of patience. They all act arrogant and dont bother with you once they have your money. Wont buy another vehicle from them.

The process was very easy & seamless. Andre was one of the best sales reps I’d dealt with in a long time. I would definitely recommend him & Audi Central Houston to everyone I come in contact with.

I’m from Austin but had a breakdown in Houston and Eric Majors restored my faith in not only the Audi brand but also Audi central Houston. My family lives in Houston and I will try to make trips for service just to see Eric when I’m in town. He’s the BEST!

Customer Service is great! But it has to be because it cost 1000 bucks for a quarterly service, and Audi cars are one of the poorest quality of cars I have ever owned. And I’ve owned a Mercury, a Chevy, and a Ford

Horrible experience with the service department for 3rd straight time. Bought an A6 here 5 years ago and at the time had an attentive service rep. After he left after a couple years it’s steadily declined. Set up an appointment online with first available rep as my car had to be continually jump started and a check engine light came on. This was done after hours so I could get the car in soonest. Subsequently I only rcvd text messages the day the car was picked up with estimates of repair. No phone calls from a “service” rep and I use the term loosely. Fast forward from Wednesday to Friday around mid day. Still yet to receive a call from anyone or status update of my car. I call the assigned service rep and leave a message with my name number asking for an update. 4 hrs go by and no returned called. I call back and speak to a reception asking to speak to a service manager. She gets nervous and writes my name and number down saying my rep will call me back shortly and she walked overto his desk. 30 minutes he does call back and is apologetic for the delays blaming it on the service techs and that he walked up there himself to get an update. I informed him that I do not care if it’s going to take longer to repair the vehicle and more find it unacceptable no updates are provided through the entire process. Fast forward an hour and he calls to say my car is ready to go. I said ok, well I selected the option to have the car picked up and dropped off at my house so please let me knowwhen it’s on the way. His reply was that he wasn’t sure if the valet folks were still around. I said ok, no problem please just have someone call me in the morning when it’s on its way. No surprise but received a call (now Saturday at 1130) so ubered to the location to pick my vehicle up. The next time a service item comes up on the vehicle I am trading it in and will not purchase an Audi again. I’ve heard good reviews of the Audi dealerships service department up north and west but unfortunately live in town so this is the closest location. Would recommend avoiding Audi Central at all costs. It’s not worth the hassle and the customer does not come first.

We recently purchased a new Audi for the Mrs. from Audi Central Houston. Our sales person Marvin Munoz was very promt, knowledgeable and tremendously helpful throughout the process (quotes, appointments, paperwork, vehicle demo etc.) and the whole transaction went smoothly. Once at the dealership - we were in an out with the new vehicle within couple of hours. Thank you Marvin and Thank you Audi Central Houston for the excellent experience. Definitely looking forward to doing more business in the future.

This was by far the WORSE EXPERIENCE I ever had in buying a car, EVER! The whole process and experience was just UNPROFESSIONAL. First off, they tried to sell me the car with body damage and act like they didn’t know that it was there. They finally repaired it when I made them do so. My credit was run without authorization and me specifically telling them not to since I already had the financing established via my bank. They made me rush to the dealership from Katy during the middle of the day when I was on my lunch break at work, saying they could still sell the car even though they already had the draft and check from my bank. When I get there, I tell them that I am only her to sign paperwork and I am in a hurry. They proceed to have me wait 30 min while they are running my credit again to see “if they can beat my rate” that I already agreed to with my bank!! Where do they do that at?! Then we finally get through that moments later and I get to signing paper work. The guy is trying to get me to sign on a higher price than the true price, wasting more time. After we get that fixed, he’s trying to throw in other fees and options that I had already explained that I did not want, wasting even more time. I finally get out of there 1 hour past my lunch break still confused as to why this could not have been done after work. Visibly upset, I leave in a hurry and my smug attitude sells rep, Michael, was left unphased. If you have to buy a car, I do not recommend coming to this dealership. I will also let my friends, family, and associates know about the UNPROFESSIONALISM and just overall DISRESPECT that I received at Audi Central Houston.

Have to update this review as they made everything right. Went above and beyond and I can say I’m truly impressed by the professionalism of everyone who was involved getting my deal closed. Highly recommend stepped to the plate and made everything right.

Ann was the best! She helped me purchase my Audi q3 and made the entire process seamless. Wish all car purchasing experiences were as easy as this one!

Erik was as always so helpful !It is always a real pleasure to come and be in good handsVery efficient and he gave me very detailed explanations on what needs to be done.Excellent service !

The experience I had here was great. Marvin helped me through my sale and out with my new car fairly quickly. Thank you.

From the time I walked in to the time I left I felt very comfortable and in control of what was going on. The three gentlemen who played a part in the purchase of my new vehicle weren’t aggressive and pushy but rather just facilitated my buy experience by providing my with all of my options and giving me all the information I needed to make a decision.

I recently purchased my first audi at this location and I love my car. Samir & Christian were the two salesman that helped me and both were very nice, professional and fast with the whole process. I was not there all day which was a big plus. I would definitely recommend these two salesman.

5 Star Customer Service! I took my clients vehicle in for servicing and I was impressed with the service from beginning to end. The service advisor communicated with us every step of the way. I would definitely recommend this dealership for service.

Outstanding service. Surprised my mom with a new Q5 and the whole purchase process went perfectly. Chris was efficient and respectful of my time, very knowledgeable and professional, and even helped coordinate the big reveal. My next car will be an Audi and it will be from here.

So I wasnt going to write a review, but since Im being asked by Audi, it has to be an honest one. I did purchase the car. So I came in looking to buy a sports car, and I dont know what it was, maybe that I looked young or if he just thought I was only in there to joy ride. But the salesman did not display an attitude of friendliness. I didnt get the typical friendly greeting that I normally get from other dealers (this is my 6th car purchase from a dealer). He really just started off with what are your questions. I was like okay, I guess were getting straight to the point. I also told him, Im not in a rush, I want to make sure the car checks out and that I do my due diligence. His response, well if youre not in a rush then all of this is pointless. I was taken back by that. I think the turning point was when he went out to see the car that I was trading in was also a nice sports car, and that was when he grabbed the keys, we went for a test drive, he opened up, asked questions, and built rapport. Things that typically should happen first. After running my credit and getting all of my info he ended up being really kind. Audi that day was short staffed with finance managers and from the time that my folder was submitted and from the time I drove off was roughly 5 hours. I would like to say that this was no fault to Audi and things like this happen. This standalone experience with waiting has no effect on the rating that I am giving. I told the salesman I wanted to stay and that I would just work on my laptop. He gave me a desk to sit at and checked in on me very frequently which I appreciated. We ended the day with a fist bump and he told me he really appreciated my business. The only reason why this review cant receive a 5 stars, is because of the 1st half of the total experience. I left happy with no resentment towards the salesman, he really did come around, but I just dont think I should have received that type of welcome.

Godfrey was professional, high energy and very nice. Everything was delivered as promised. I highly recommend using him for the best service.

Always get a second opinion:I came in for a state inspection and generally trust Audi and their work. During their vehicle inspection, they found the following issue:| Oil leaks: 5/10 severity. Upper camshaft cover leaking oil. If not addressed soon, oil will cause damage to water pump sealing surface.*Suggest reseal of camshaft cover. Estimate: $2167.68 |Photos were attached to the report (which I appreciated) and I could see the oil along the camshaft. However, it looked dried, and I did not see any concern for low oil in the MMI.I decided this time I would take my 75K service to my trusted mechanic shop and get their opinion on this leak. Not only did my general maintenance 75K service cost me $399 (as opposed to Audi Centrals quote of $994.28...), but they also found that there was NO camshaft leak to be found and that the oil was simply a result of poor technique during the last oil change and that dirt/grime accumulated in the area as a result of some leftover oil being there.EDIT (5/13/21): Im changing the review from 2 to 4 stars. I was contacted by Audi and they spoke with me on the phone about this review and honestly, who takes the time to do that? They were very kind and understanding of the issue I brought up and I was impressed with their customer service. So I would like that to reflect in the review.

This was an On-Line purchase where I was depending on the dealerships representation of the vehicle since I could not see it in person. There were thousands of dollars needed in repairs once the car was delivered to me.I would never recommend your dealership to anyone.

Henry H.....I had a great experience at Audi Central! I initially called to inquire about a particular vehicle. I spoke with Eric Walsh in sales. He was very up temple and sounded excited and thank me for calling. He was VERY helpful and attentive to my needs and listened to every word I said. He knew every aspect of the car I was interested in and did not pressure me. We made an appointment and we talked straight forward no selling me on something I didnt want or extras I didnt need. It was a hassle free experience and he guided me every step of the way. Eric even got me more for my trade in than it was worth(who does that??) Ive purchased many cars in the past, but this was by far my smoothest buying experience ever! If youre serious about buy a care Erics your guy, he wont waste your time or just try to make a sale. Hes a good guy and hell work with you!

I am very disappointed with the service department. James Truong was my service advisor and I was told that my vehicle need Thermostat Housing so I approved the work and paid $1600 but when it was given back to me after service the problem was still there. They did not even do test driving before returning my vehicle to me. I was told that he will talk to service manager and get back to me but I have never heard back from them.

I came twice to the dealer, first time was to see the vehicle and 2nd time to buy. Eric helped me from sales and it was a very pleasant and straightforward experience. They also gave me top dollar for my trade off and the whole process took less than 2hrs for me which is a record when it comes to dealers.

I had such an awesome experience working with Nick at this location! This was my first Audi purchase and Nick was able to help guide me and answer all of my questions. He picked out exactly the vehicle I described and worked with me to get everything done quickly in order to get me on the road. I would recommend Audi Central Houston & Nick for anyone looking for an Audi in the Houston and surrounding areas!

Frank Arriola made it incredibly easy and fast for us to get our new car!

Check engine light came on my 2014 Audi A6. Mr Troung set up everything. I was uber to my office to finish my work and await the results of any diagnostic tests. Thank you.

Salesperson Ann T. was wonderful to work with and amazingly helpful in making sure we were satisfied. She pleasantly went above and beyond to solve all issues and make me whole. I would highly recommend Ann T.

Nicholas Pulgas was my sales associate and when I say he was the most respectful, genuine, and down to earth guy to have a car sold to me. Beyond happy with the Audi A4 I bought from him. He made the entire process smooth and really guided me through my thought process in terms of what I wanted in a car. Awesome dude!

Good customer service. The salesman Moe did a good job!

Amine in sales was excellent to work with. I inquired about a CPO 2018 Audi S6 and he contacted me within minutes to share details about the car. He promptly answered my questions about pricing and the equipment on this vehicle. His team was also able to appraise my vehicle remotely due to the fact that I live in Dallas. Satisfied with the estimates, I drove down to Houston to finalize the deal. Upon arrival Amine had the S6 detailed and ready to test drive. After the drive we got straight to business and prepared the preliminary paperwork necessary to obtain financing. Amine turned me over to Shawn in the F&I department. As an F&I manager myself I appreciated his professionalism and fairness on the most essential products they offer to protect such a high quality vehicle. I would recommend Amine and Shawn to anyone that is in the market for an Audi. The dealership itself was immaculate and the showroom was routinely cleaned and sanitized as well. You will not be disappointed with the experience.

I am looking for a vehicle that is reliable and priced Right and they have a great selection. I am including alot of pictures from Audi Central Houston the only word about the selection is WOW! That I can use.

Wonderful place to purchase an Audi. Extremely professional. The best car purchase experience Ive ever had. See Ann Trakhman there. Shes great!

Ghaleb provided excellent service. He made the process very easy and explained everything in detail. Look forward to working with him again in the future

Jared Pyland in Sales was great to work with. He was able to answer any questions I had and was eager to work with me. He was personable and very friendly. He got us in and out of the place in a timely manner. We ended up only being there for a little under two hours (looking at the car, test driving it, doing all the paperwork). Something I appreciated was that he did not pressure me to add on any extras that I did not want. Overall, good experience

Great service and customer service my first time visiting this location

Great customer service from Alberto. He always goes an extra mile to help. Thank you!

I recently became a new first-time owner of an Audi Q7. I attempted to schedule an appt with the request of a loaner but the wait time was weeks long. I have owned Mercedes cars in the past and never experienced this so it was a bit surprising. My service advisor was very friendly and professional and offered to have service done on my car that was upcoming. Unfortunately I have to take my car back in because the issue that I took it in for was not resolved. Had to wait a couple of weeks in between for my rescheduled appt because it’s not feasible for me to wait or drop off my car without a loaner. We will see how the second visit goes.

The best experience I have ever had buying a car. I was able to test drive the vehicle I wanted in under 10 minutes. They are not pushy nor do they try and oversell you a vehicle. So glad to join the Audi family.

Jeffrey Lombardo was our sales associate and he was never that pushy sales guy. He continued to hang in there with us as we teetered between buying and not buying. He listened to our needs and he pulled up in our dream car. Jeffrey made the entire process seem bearable. We have all bought cars when it was a nightmare-this was NOT our experience here. Thank you Jeffrey! Trish & Aimee :)

Friendly, clean, and thorough service center that I trust. Communication is important to me and this team does it right.

I’m gonna give this place two stars because I’ve never even been here for a service yet. I called for my first service on my Audi and asked if they could release the bubbles from the gas brakes as they don’t feel as sensitive. The rep said she’d have to call and ask if that’s even covered in my warranty. I went to Audi sugar land and they did it no problem. I then called one time asking about trade in details and at 7am the rep said there were no salesmen there. I called Audi sugar land and was immediately connected to a salesman who answered all of my questions. I’m sure this is a great place for most customers, but I just don’t feel like they set this up like they are there to help you when you come in. Go to Audi Sugar Land if you want that.

An excellent service and a timely delivery, courteous customer service, high morales,motivated team.

One of the best dealerships Ive ever visited! We worked with Nicolas Pugal who was incredible and was able to give us an amazing deal on the vehicle we wanted. First Audi in our family and based off this experience, I definitely think this wont be our last. If you are looking for an Audi, hands down this is the best dealership in the Houston area!

Nick took great care of our car and thoroughly explained what was done during our service. Although maintenance on the Audi is costly, I appreciate the level of service provided to us that comes with it.

Mr. Chris Hall did an exceptional job! If you want to have a salesperson who actually cares about what you want and to b treated fairly, friendly and with NO games, see Chris Hall

5 stars for this dealer. Chris Hall has been great throughout the whole process - from the moment I first entered the building to having additional questions even after I bought the car.I was never pressured on buying. They presented me with all the options and even gave me a better deal just to match my budget.Would definitely recommend this to anyone thinking of buying a car.

I picked my new vehicle, a sport wagon, last night and since the service & total experience was so very good, I wanted to leave this dealership a review. I worked w Valentino Alvarez in sales and w Nick Clements in the back office. Both guys are great. Both individuals were quick on the uptake, listen well and provide a very high level of customer comes first attitude. This dealership is top notch and I will gladly look to them for my next vehicle purchase.

Andre was knowledgeable about the Q3 I purchased. He is fantastic at his job.

Chris Hall was tremendous. Had things ready to go and kept me updated throughout the entire car-buying process. Could not have asked for a better salesman!

Nicolas Pugal was great to work with! We love our Q8!

My experience was phenomenal! Best first car! 😄 This was my first time ever purchasing a car from a dealership and it blew my expectations away. I had been saving up for quite some time and purchased my first car from someone a week before going to Audi Central Dealership. However, after one day the car turned out to be in a pretty bad accident that caused the car to have no airbags and other underlying problems. Luckily the person who sold it to me offered my money back, which lead my boyfriend to try something highly opposite, going to an extraordinarily reputable dealership. I am ecstatic that we purchased from the Audi Central Houston Dealership. I thought since I was not able to finance a car and wanted to purchase a car that my service will be less than, but it was stupendous. Nick was our salesman and he was genuinely happy and determined to help us be comfortable and highly pleased with our purchase. He made sure to explain everything nicely and was never pushy or judgmental. I can’t wait to finish college to return and purchase a newer car from Audi Central. (It’s been 3 months since I purchased my car and Nick was 100% right that this car has no issues. My plates have been delivered and I’m on cloud 9 with my dream car.) Thank you Nick and Audi Central Houston!

Update: The service manager personally reached out and apologized and is trying to make it right, which we really do appreciate. In light of this, we updated our review from 1 to 4 stars, and the original post will be down below. Again, a simple apology is really appreciated and it does make us feel better about the situation.This is not the first time we feel this dealership has caused us issues. However, now it has made us upset. The dealership stripped one of the lug bolts on the back wheels last time they replaced the brakes. When we brought the car in to get the front brakes replaced, they told us they would fix it, because it was their fault, which they admitted and said they would fix free of charge. This is important because if we ever got a flat or something, there is no way we could fix it. They text us two days later around 1:30pm to come pick the car up because everything was done, and I texted back to make sure everything would be done, and they said it would be. We get there at 5, and our service person, Grisel, says, “oh by the way, we had a slight problem”. Then she goes on to discuss that they couldn’t fix the lug bolt. At that point, we had driven about 45 minutes to come get the car and I took off work to come get it, and I was thinking, well what are you going to do to fix it, because you said you would, and you didn’t. We told her that’s not right, you can’t say you’re going to do something, then not do it, and then tell us our car is ready and everything is done. She had to think about it for a bit, and for some reason, she thought it would just be ok for them not to fix something they said they would fix, especially something that could literally strand us. She went to go speak with the service manager, and we could overhear him tell her, “If we broke it, we need to make it right.” Thankfully the service manager had the right idea in mind. Grisel, offered to give us a rental car, and when we told her we wished she just would have just not lied to us so we didn’t have to make extra round trips in Houston traffic, she didn’t apologize or anything. Her response was simply, “Ok, well that’s why we are giving you a rental car.” That is extremely rude and off putting after it was her mistake, and she didn’t seem to even care. We thanked the service manager for his help, because he made it right, but after our two times dealing with Grisel, I seriously doubt I will ever use this dealership for service again. I would strongly urge the dealership to train her again, because our last service person was great and never caused us any issues like this.

The Team is great — Brian, Paul and the Service Center

Jeffrey and Jojo treated us well and took great care of our needs!

After a disappointing experience at my local Audi dealership, I went online and searched regional dealerships for the exact color combination for both the interior and exterior for a new 2021 Q7. ACH had the exact car and I called them late on a Saturday. I spoke with a salesman named Aliddin Ababneh about the car and we discussed tentative pricing and agreed to talk the following Monday to firm up details. Aladdin called me Monday morning, we reviewed the numbers, his Finance Manager, Nick Clements, too called later that day to confirm all was correct. I agreed to fly to Houston the next day and get the car. Both men knew I was on a tight schedule to drive home and had everything ready to go when I arrived at the dealership. The car was detailed and the paperwork took no time at all to complete. Aladdin explained clearly the cars highlights and down the road I went. It couldnt have been more seamless.

The service keeps going down hill at this dealership. Ive been taking my vehicle here for service and its always a hit or miss with the service person. This last one was not personable at all and did not communicate with me all day after having my car since 830 am for what I thought would be something routine (55K mile tune-up). I had to text and call to get an update and finally at 4 PM get a call back. When I arrive at dealership to pick up my car, no greetings from anyone until finally a group of people that were chatting turn to look at me and ask if I need help. Disappointed and unimpressed by the lack of common customer service that shadows this place.

The worst service I have ever received at ANY business. It is IMPOSSIBLE to get into contact with anyone in the Finance Department at this dealership. You would have better luck trying to get a call back from the POTUS than these guys. Ive called 28 times in 2 days and been transferred (by receptionists who straight up refuse to listen to what you even have to say), put on hold and then sent to voicemail. The Managers for sure do not even check their voicemails because I havent received a call back either. Great service when youre purchasing the car but you might as well talk to a brick wall after the purchase. I am DISGUSTED.

Nick was great. Explained everything clearly and answered all my questions. Offered for me to Uber home and checked in with me if I needed a ride back. 10/10.

If your looking too buy a new audi go see Christopher Walker (the Texas ranger of sales and explaining and getting it done).Very professional and helping you get the best deal and savings and as an older person and not to tech savvy he explains and shows you on hands on the audi. You rock Christopher 🎸

Ann was very nice and informative and did well to work with me to get a good price for the car I bought.