I was told I needed a battery and not a starter!! Come to find out I needed a starter not a battery. I tried taking it back and they wouldnt take it back after their employee told me I needed the battery.. Customer service was poor, the nasty attitude of the lady manger was very unprofessional. I wasted $200 in this store for no reason. She told me I should have read the sign on the front door for the battery policy!! Someone should have said the battery policy is on the front door Artrell told me if it dont work out to bring it back!!!

Was looking for an odd part. They didnt have it but were very helpful and told me where to get what I needed.

The staff here are very helpful. As I arrived the store manager was helping a lady with an issue out at her car. The associate holding the floor was very helpful. Her product knowledge guided me to a helpful recommendation that saved me in the end. Kudos to Ms. Lucia!

Terrible customer service, large Hispanic woman has no customer service skills

Not crowded, get what you need and leave quickly.I dont know who the Hispanic guy was that helped me 08/07 evening, he was a very big help! Thanks!

Guy mest up on the oil gage me motor oil I was asking for transmission 🤣🤣🤣

Nice but price is up a little

Our experience with this advance auto really deserved a zero. My son ordered and paid for a battery online through their website, that clearly stated that it was a perfect fit for his car. He went to pick it up and the store clerk said he couldnt install it because he brought it online, mind you he still brought it from their store website, and to make matters worst, it actually was not a good fix and, when I went back to refer about it the store clerk said since its installed they cant take it back and because they dont sale the right battery for his car, the warranty is voided. This is the worst experience weve ever had from a auto parts company and needless to say me or my family will never do business with Advance Auto again!!!

Poor customer service the staff needs to be retrained immediately. Horrible locate, treat each customer fair no matter creed or gender, etc.

Good all around

Line dont move fast but they try to acknowledge everyone...they are very helpful and dont try to get you to buy more than what you need...

Good service Im satisfied thanks.

Thanks Jon & TristynAppreciated for the service. GL

Every time I go there they claim the code reader is not working and tell me that they are trying to order a new one. How hard can it be to order one....you log on and order problem solved. Service is ridiculous. Employees just dont care enough. Do not go to this store it is a waste of your time. Where is the management?? Non existent???

Store manager refused to take back my online purchase without even wanting to look at the order. Other stores help better

Great customer service and manager was very helpful with service theyre very helpful and knowledge able at this store

Fast customer service! Really helpful employees

They have been extremely helpful every time I need to go there.

Very poor customer service, was really shocked to find out that the person who was helping me was the manager, Ive been a advanced customer since this store opened when bobby was the mgr since then this location has been going down hill and has changed for the worst. it seems this company has forgotten that the customer is the one who makes it possible for you to have a job. i purchased a 1/2 inch torque wrench on 11/ 2015 used it twice on the third time it broke mind you i purchased it from this store mgr would not warrant my item stating that it is not in their computer i have the recipt its faded which is another complaint i have. on my recipt it clearly states life time warranty.thank God that I paid with my chase freedom card after i left the store i went straight to chase and they issued a a reverse charge to my account.this may not hurt your business but i will be purchasing mechanic tools from sears or your competitor oreillys. because big companies like your selfs think that you can get away with selling garbage parts and tools to hard working people abd get away with it all you care about is getting the customers money. and not warranty or protecting the customers from getting defective parts. if i could give this company a negative 0 i would have!!!!

Really Good Experience

I came in a couple minutes before closing time and they were very helpful in what I needed and worked to the very last minute I hate to be that person but they were great.

The manager is very ruthless person. I called him and he said he will not close store but he betrayed us. He lied ro me. Avoid this at all cost.

Not bad better go AutoZone..

Staff was really pushy for me to buy their recommended Antifreeze and Coolant, and would not point me in the direction of the other coolants.

Manager horrible also staff. Bad customer service

I had bought an oil filter, oil and all to get my oil changed. It stormed really bad and flood and water got in my car. I hadnt even gotten an oil change yet so the filter was unused. I took it back to see if i could get a replacement and they told me no and demanded that I throw it away outside. The man was very rude.

Cause lady manager lied, i bought a jack for over a hundred, and box was open and manager assured me they dont take back jacks, when i got to my car to change flat clearly the red paint was scratched and gone

The staff is nice and service is quick.

Good service.

Always professional and friendly.

Cool people work here.

Because they are very helpful.

Asked for a part to see if they have in stock and they dont even know what it is.

Closest auto parts store. Average prices on the parts. But they dont scan anymore when the check engine light comes.

Very helpful.

Staff is helpless they are rude and nasty

Sorry employees. Even the Mexican dike looking manager that looks like Frankenstein is rude

Always ready to help customers

Online it says they open at 730am everyday, but they really dont open till 9am everyday. Very misleading need to change that.

Staff is always helpful

Store manager needs to be fired. Refused to replace a defective item I purchased. The item even has a 30 day return warranty. Ill never go back to this location again.

Outstanding service.

Not the safest place in houston.....GHETTO

They have no clue of what they are doing

Friendly staff knew how to get the right items for my car

He are very gpod

Went for a car holder for my mom

Customers service 0

Good service

The people really care

Horrible customer service

Sorry customer service

Help with what was needed

Nice

Good

Customer service

Poor service,

Heavy set Hispanic female mgr. Very poor cust. Serv.No staff wore 😷!!!

I found what you were looking for

Very good service and they take care of you very well

You can get tons of auto parts in this place, the employees are very attentive. If they dont have something for your car, they will get it for you, a very good place to find that part that is nowhere to be found.

They are very nice

Bad service say they install the battery and when they really need it They dont want to pay attention

Fadt and frienly staff

They do not attend well they always say that the test machine is damaged

Excellent attention .