Dr Patel was an incredible doctor and made me feel super comfortable! He has incredible bedside manner and was very informative. He took the time to explain to me every step of the process and all the details of all of my results. 10/10 experience!

I’ve seen the same eye doctor for forever since I moved to Houston, and my experience today front staff to back was hands down amazing! I work in the medical field & am absolutely amazed by their outstanding customer service & professionalism. I highly recommend this office, super friendly & they have gained a new long term patient😊

Ill start by saying that Dr. Patel is incredible and is doing awesome things. However, I am SO frustrated with the employees, at both locations. I had my annual appointment at the new Heights location last month - everything was fine until I had to correct them on their calculations of my insurance benefits twice when checking out because I was improperly being charged too much, and then had to call back after never receiving my detailed receipt as promised. Okay, whatever, not that big of a deal. I ordered my contacts and glasses to be delivered to the Montrose location and was notified of the arrival of my contacts in just a few days - excellent! Three weeks later, still no word on the status of my glasses. I call to check on the status of them and am told by one lady, Im not sure, Ill have to call the lab. Nearly two hours later I get a call back and am told that they apparently got delivered to the Heights location a week ago, (but somehow have them at the Montrose location already?) but was unsure as to why I was never notified. Okay, fine, it happens. A couple hours later I go to the Montrose location to pick up my new frames and immediately notice two things when I get to my car - the lenses are dirty AND the frames have a chip in them. I go back inside and speak with a different lady that is now at the front desk; I show them to her and she begrudgingly grabs another pair of the same frames off of the shelf and takes them to the back to swap out the lenses, comes back, and hands them to me. I immediately notice that the temples are bent on this pair and point it out to her. She replies, theyre just made like that. Im sorry, but glasses at that price point are NOT made like that and voice to her that Im not leaving with brand new glasses that are bent. She proceeded to bend them back into their proper shape and hand them over to me - mind you, the lenses are now dirty again from her finger prints and not once does she offer to clean them - at this point I just took them and left out of frustration. Why did I pay hundreds of dollars for a brand new pair of glasses that are not actually brand new, definitely tried on by who knows how many people, and clearly not disinfected prior to giving them to me? Are there discounts provided for getting a sample pair like that? Why was there no quality control of a defected pair of glasses being given to a customer? I understand if the lab made this defect with the first pair, but I dont understand how the glasses werent looked over by a FOCUS employee (or even wiped clean for that matter) before passing them off to the customer... three weeks later. But most importantly, why was there never an apology for any of this? Instead, I just felt like I was inconveniencing them both by asking for my problems to be resolved, which shouldnt have happened in the first place. I used to be obsessed with FOCUS after coming to them for the first time four years ago, I have referred multiple people, and have overall been extremely satisfied in the past, but after this? Not so much. There have to be other places that actually sell you new glasses or fix issues that arise. The prices for the services is absolutely reasonable - like I said, Dr. Patel is amazing at what he does. But the price for the products and quality now is absurd.

Love Dr. Patel! He is so nice and patient. Im so bad at all the up close eye things and hes really nice about it!Last year when I was told I needed my first pair of glasses, the team member who was helping me set me up with a $300+ pair of READERS which I politely declined and went to warby.This year I decided to try again because my warby glasses feel so cheap. Q was SO hopeful. She kept me in my price range and explained everything so well! She helped me pick out the right glasses and gave her honest opinion on them all which I really appreciated. Price point was less than half of last time too!Love this little place. Would definitely recommend to anyone!

Very pleased with the professional detailed service provided for self and spouse. Very knowledgeable staff too!

I love Focus and Dr. Patel is very thorough and takes the time to answer any questions you may have. Be aware that this is kind of like a boutique type optometry office. Your insurance covers what it covers, so know that going in and know that anything outside of a regular, plain jane eye exam will cost extra. If you arent sure, ask! Everyone in the office is very nice and wont behave an issue answering your questions. This is my second time in a row to go to this office and I had never worn glasses before last year. Both times everything was explained to me very thoroughly so I knew exactly what to expect. The glasses can be on the pricier side so be ready for that. I honestly assumed that going in because of the photos of the office. They have a great selection of very stylish frames and they are very helpful with the selection. I did buy my glasses there last year and I will again, I just didnt have time to browse during my lunch break visit. I wanted more options a few months later but didnt want to pay premium prices so I got my Rx from the office and ordered some online. Certainly not the same excellent quality when ordering online but now I have several pairs I leave at my office or next to my bed without worrying if theyll be destroyed by a pet or a child. I still absolutely love my Eco frames from last year and cant wait to purchase a new pair!

LOVE this place! Im just now needing some vision correction and chose Focus because of the excellent reviews and Im so gIad I did. Dr. Patel uses the latest and greatest tech to get your prescription just right. He explained everything thoroughly and answered all of my questions.Come for the excellent eye care, but hunny, STAY for Armand! He spent over an hour helping me choose just the right frames, picking out styles I would never have considered but which were PERFECT for me. Its like having a professional stylist without the extra fee.I cant wait to get my new glasses next week. HIGHLY recommend this place!

Excellent service and refined facilities. As a first time customer, I anticipate Dr. Patel and his professional staff becoming my primary Dr for my future eye care needs.

One of the best experiences I’ve had an an eye doctor! My appointment was super quick and painless. Dr. Patel took the time to review my scans and go over my cornea health. He fit me with great contacts and answered all of my questions. The staff at the front were also extremely helpful and patient while figuring out my insurance benefits.

No sense is quite as important as sight, so you want an optometrist who knows his stuff. That is why I visit Dr. Patel for my eye care. Dr. Patel cares about his patients and the community; you can tell he truly has the desire to help and serve his patients with care and expertise.I am a nervous patient, especially when it comes to something so important as my eyes. So, when my eye puffed up to the extent I could hardly see from it, I became quite nervous and stressed. Dr. Patel got me an appointment quickly. He examined my eyes with care, being sure to make my comfort a priority. He identified the problem, thoroughly answered any questions I had about it, and sent me on my way with a prescription. By the same afternoon, my eye had begun to heal and my suffering abated. I was very grateful for his care.Whether you have a complex issue or just need the run-of-the-mill vision testing, you are in the best hands with Dr. Patel. I highly recommend him, his staff, and his practice at Focus. I look forward to *seeing* him in the future.

Overall, I highly recommend this practice. My one irk is that I was charged for Bright & Sight, which is an eye lid cleansing to remove potential allergens like pollen even though I marked decline on the patient paperwork. The service was performed but without excplicitly using the name the service before the contact lens fitting so I was unaware it was something I was going to be charged for. Perhaps an oversight. In addition, the sales pitch for contacts and/or glasses is almost immediate.At any rate, be sure to know what services are being rendered and ask about every cost and youll be fine. The office is great. The staff and doctor are great.

I had gone to another chain eyeglass location and they didnt take my insurance. I called Focus and they got me in immediately and they accepted my insurance. By far the best optometrist experience and eyeglass purchase. The staff is very friendly, efficient and knowledgeable. Very good glasses selection.

First time here and couldnt have had a better experience. Scheduling my eye exam online was a breeze and it was great to get an immediate follow-up email from Armand to confirm if the available time slot they had would work for me. My girlfriend and I were warmly greeted by the staff and were offered mimosas and gourmet pastries. So awesome! Dr. Patel is great. He was very friendly and knowledgeable and explained his diagnosis clearly to me. Whitney was super helpful and assisted me in picking out a great pair of eyeglasses. Focus is a trend-setting eye care boutique and I highly recommend them for all your eye care needs.

Best exam I have ever had! Finally a doctor that explains everything and gives you options. Its nice when you dont feel like just a #. This clinic is very clean and they can get you glasses fitted with lenses while you wait! LOVE IT!!

This was the best experience Ive ever had at an optometry clinic! The place was just gorgeous and clean and both Dr. Patel and Armen were courteous and a pleasure to work with. The eye exam itself was very informative and Dr. Patel actually showed me a visual of my astigmatism, which is something I have never been offered in all my years of going to other clinics. They also have a unique line of frames and they were patient with helping me find the right one. Additionally, I have allergies and been looking for something natural to help my eyes and the eye wash was just fantastic. Dr. Patel did a free demo and my eyes felt instantly better. Definitely recommend this place!

They service, snack and drink selection, and care is phenomenal! Totally different environment than going to TSO or one of those places. The vibe and frame styles are legit

Wow! From beginning to end this is such a great place for your eyes. They really do cater to your needs and actually listen to your input. I loved the help and patience they gave, I felt important to them. Very beautiful office. The doctor is superb at his job and very nice.

Top notch service. I originally went there with a Groupon a year ago and returned once my employer offered vision insurance. Dr. Patel is super attentive and answers all of your questions. He is very thorough and I never feel rushed out of there like with most other doctors. He also shed light on a non-eye related medical issue I happened to mention to him that my own primary care doctor didnt tell me! And his advice made so much sense. I also cant say enough about how great Armand is. He took the time to sit down with me and explain my benefits (whats covered, etc..), and is patient with you in selecting frames. He even makes it fun. Their frames can be a bit on the pricier side, but its all about the investment when it comes to something you wear every single day.

Dr. Patel is extremely patient and professional. He is very thorough with his explanations and he makes patients feel at ease. The entire appointment was very pleasant. Highly recommended!

I adore this place! Everyone is super friendly and very helpful, particularly with helping to pick out frames that fit both your face and your lifestyle. Ive recommended this place to everyone I know and will never go anywhere else.....plus the glass of champagne while you wait is a nice touch!

Dr. Patel is friendly and highly knowledgeable. He really cared about helping me improve my vision. I have a smaller face and finding glasses is very difficult for me. He, along with his staff, spent time to helping me select the perfect frame. I just got my glasses today and I love them! Thank you for the awesome experience!

The staff here are excellent - they were able to see me in the same day, there was little to no wait time in the office, Dr. Patel was great at answering my questions and explaining the tests he was running. And one of their office staff spent a good deal of time walking me through their selection of glasses. A really great experience Ill probably recommend to friends and family.

Dr. Patel is super friendly and I always get great service from the entire staff. They did a really quick turn around for me with replacing my glass lenses for a upcoming trip I had - thank you!? I always enjoy going to my appointment and getting great eye care.

This place is beautiful! Met with Dr. Gross for eye exam and fitted for contacts. Bought my service through Groupon. Dr. Gross was extremely nice and explained to me what exactly going on with my eyes! Fitted for contacts and made me feel very important! Thank you! Great customer service!

I went here as a walk-in yesterday looking for Valley Eyewear glasses. Although I didn’t have an appointment, Armand went ABOVE & BEYOND. I have never experienced customer service like this. He is the glasses whisperer. I felt like I was shopping with a friend. He gave honest, extremely knowledgeable feedback about each pair I tried on. I ended up buying 2 pairs of glasses because he’s just THAT good! I walked out feeling taken care of and cared about as a customer and recommend everyone to go to Focus to see Armand.

I had an eye exam here in late May 2017. Dr. Patel is top notch, friendly and knowledgeable, and the business is nice and clean.Be Aware: that by booking an exam and signing the waiver, youll automatically consent to them photographing your eye; like dilation, this service is beyond the scope of a standard eye exam so usually not covered by insurance. I did not like that theres no opting out and the doctor wont explain this addition unless you ask. The receptionist said thats the most common issue others have as well.Edit: The office contacted me and refunded that additional service charge, I thought that was a good gesture. They do monitor their social media ratings.

I saw Dr. Patel in February for a routine contact lens examination. After the appointment he charged me over $100 out of pocket, which I found to be odd because I had insurance that covered all my expenses in the past. I received an explanation of benefit showing I only owed the provider $25 for the services rendered. I confirmed this was the amount owed with my insurance company and waiting for a resolution.Also, he charged $75 for box of contact lens that costs $19.99 to $37.99 online. I expected an up-charge, but it is absurd to double the charge.Be aware! This doctors office will overcharge you by a significant amount. Confirm with your insurance how much you should pay out of pocket before providing payment. Also, order your contacts online to avoid wasting all your contacts allowance for two boxes of contacts.

Focus Refined Eye Care and Dr. Patel are awesome!! I was doing some looking around for a place for an eye exam. I called in, and they were very friendly on the phone and got me in the same day that afternoon. I knew I needed a contact fitting and a contact prescription in at least my left eye. I was also told by the last optometrist I saw that I would no longer be a candidate for laser eye touch up because of my astigmatism and over correction. Dr. Patel assured me that not only would I be able to get laser eye touch up surgery, but that lasik clinics treat and touch up people with my astigmatism and situations all the time. The exam was fast. Dr. answered all my questions and explained options across contacts, glasses, and lasik for whatever route Id be most comfortable. I saw they already had a number of great 5 star reviews so I had to add mine. Simple and convenient to be seen. Affordable. And your contacts order can come in in the next day to a couple days. Central location. Clean and modern office. Friendly staff!

This place is great! Super friendly, fast, and very affordable. A very high end feel without the high end cost! Ill be recommending everyone I know to go there.

Dr. Patel was very nice and the eye examination straight forward.However, please make sure to read the waiver carefully! There is an extra procedure called Topography and lid hygiene performed on all patients during the exam. You will be charged an additional $29 fee for this procedure. I do understand that it is my own fault for not reading the Terms and Conditions more carefully, however, it would have be courteous to be told verbally before agreeing to something so unnecessary!I was also unimpressed with my Contact Lens fitting. I was charged $40 for a pack of 10 daily contact lens to try. There was no fitting as this was an after-thought after the initial eye exam.

Dr. Patel is top-notch! Caring, professional, and efficient. In and out within 30 minutes.

I had a great experience, they are very Professional.. they know what they are doing,they have good equipment and On top of that their customer service was sooo good.

Nice, clean setting and very professional. Dr. Patel was great. Love the contacts he recommended and very reasonably priced. Would recommend this location

Everyone is incredibly helpful and knowledgeable. The office is clean and stylish and the experience was very positive.

Contact lens costs were irritatingly high, and not even compared to online, to previous optometrists offices, too.

They have the best eyewear and some of the best people that really care about your vision.

The parking lot in the strip mall at 515 Westheimer tows your car if you walk away from the immediate area. A nice welcome to the customers of the stores in the strip mall at 515 Westheimer Road between Taft and Montrose. Please know that a towing company is watching and taking pictures of you as you walk around the area. Then they take your personal property (your car) and hook it up to a tow truck and drive it half hour away to Harwin Auto Storage. The towing company is IB Towing Services LLC at 7400 Harwin and Irving Otteman manhandles your vehicle hooking it up to a tow truck. Welcome to Mid-Town Houston. You cannot walk away from the strip mall you park in because the city allows a company to take your car and charge you almost $300 to get it back.

Very rude and intrusive secretary. Also I was told that the contacts are discounted there over the phone, but then doctor told me otherwise there! Anyhow they wanted to sell me a pack of contact lenses for around $200 which could be found online or at retail store for $100. I dont think its fair that doctor wants to make profit out of selling contacts. I was familiar with the pricing then I got shocked and didnt agree to buy the contacts from them,but most people usually dont know.Other providers, wholesale/online/precious doctors Ive worked with, acquire their stuff from the same manufacturer and with the same quality, so the whole discussion about being careful about patient eye is dishonest and misleading. Also, a reasonable profit on everything is acceptable but this wide price differenc is outrageous and cant be justified by relating it to the wholesale/online concept. Ive been using contact lenses for past 17 years of my lif and I usually buy them from doctors (not online/wholesale) with no insurance discount, but the price is much cheaper than theirs.

Dr. Patel is knowledgeable and friendly. Very nice selection of frames.

Clean and friendly.NewGood selection of frames

Great experience