I woke up feeling tired and old so I went to Walgreens to look for skin care and I was greeted by the sweetest makeup agent yesterday. She was wearing a hat and a pretty belt, contacts she was really helpful and walked with me to the product I needed. Her customer service and spirit is amazing. We need more people with that positive attitude!

E-commerce order pick up. I went to the store to pick up my order. There was no one at the counter for 5 whole minutes. Then an old guy who could barely walk came to the counter. I showed him my order email through my phone. He rudely asked me to bring my id. I said it’s in my car but the email should be enough to confirm it’s me. He insisted that I go and get it. So I went to my car and brought my id. When I tried to show it to him, he DID NOT even check it. Like seriously?? Then he said that my item is in the Store Billing Counter now so I should go and get it from there. What is his job then? The guy in the store billing counter was not helping me either. He expected me to wait in the long store purchase queue, when it was simply a pickup.

It was good service. But they never have what Im looking for there always out of stock

I had an appointment for a vaccine shot scheduled for 7:00 pm at this location today. The appointment was made well in advance. Upon arrival, there was a sign posted on the door stating that the store was closed due to inclement weather and would re-open the following business day at 8:00 am. It was not raining at the time. I didnt receive a call from the pharmacy staff stating that they would be closing. It is unprofessional to not notify the patient. The staff was still in the store and ignored me while I was standing outside by looking down at the ground avoiding eye contact. The staff at this location is desperately in need of additional training in customer service and ethics.

I had a RT-PCR test at this branch and it was nice, given clear instruction in the drive thru and free. I got my test result by email 1.5days after sampling.

Technology upgraded here baaaabiiiii. Frfr. Check out the digital freezers nice one noiiiiice. BarBee approves this message.

Online site states 2 different home covid tests available for pickup then cancelled both orders. Called and was on hold for 10 minutes spoke to 4 different people who couldnt tell me if it was in stock and finally hung up. Horrible!

Nice store staff is very helpful

Worse customer service if I could I would have them -5 start I told the cashier I need to split the amount of my purchase clearly and she went and charged me all in one and then I asked for my receipt and she said that it’s only electronic receipt when I clearly saw she handout a receipt to the person in front and stated I had to wait for the manager, so I waited for the manager and he stated that he said I’ll see if I can get your receipt. I need to get the receipt because I used the company credit card and by their policies I need to return all the receipts to them. So they made me wait 30 min for them to print a paper receipt never ever put a foot in this location with this kind of employees working here

Helpful staff! Also, the cleanest Walgreens I have ever seen.

Clean store, pretty well stocked of items. They have a woman in the beauty section to help you with all your beauty needs. There wasn’t a line, and the checker was very kind and patient.. pharmacist was nice as well!

Accused of stealing by a manager at 3am, he was upset because i started recording him mocking him for a little glasses wearing frail dork with a hall monitor mentality.

Wow! Gorgeous little makeup/cosmetics special section.

In that store there is a lady (joshua) I think I say her name, I asked for my receipt and he did not want to give it to me, I said that the machine did not print it, I said that I could check if the machine had paper and I rudely told myself the machine I dont print it. It is so likely that she keeps the rewards that the store gives in the offers. She kept 4dlls of the reward of an offer.

Mrs. Flag the pharmacist was very rude to me after having me hold for over two hours. Got back on the phone screaming at me to tell me to stop calling. However, I wasn’t calling back I was constantly kept on hold more than 30 times and the call kept going back in the que. I know this cause I use to work for Walgreens in the pharmacy. I’ve never heard a pharmacist in retail or hospital speak to someone the way she spoke to me. She was very hostile and told me she wasn’t going to help me. Then rudely hung up the phone in my face. With 36 years of experience and working in retail pharmacy you would think she would have more customer service skills. I was not disrespectful and raise my voice not one time. You should be more kind and respectful to others.

Google has it as 24 pharmacy. IT IS NOT A 24 pharmacy

Tried to call to see if they had my medicine ready and the lady told me she was too busy to help me I needed to just call my doctor back. Refused to look to see if they had it. I can’t for the life of me understand how a pharmacy treats people this way and stays in business. I’d use any other location but this one. It’s obvious why they only have 2.5 star rating

Went to Walgreens at Westheimer and Sage. There were customers walking around with no masks. When I brought this to the attention of the cashier he acknowledged my concerns but stated he there was nothing they could do about it...SHAME ON WALGREENS FOR NOT PROTECTING LAW ABIDING CUSTOMERS

I went pharmacy for vaccine and the Asian pharmacist is very knowledgeable compare to the others, and have good enough staffs to take care of patients.

Veronica was very rude I don’t know if she was having a bad day but there is no need to give your customers attitude with any question being throw at them

If no stars was an option that’s what they would’ve gotten.

I went to get a TB skin test and the woman that gave me the injection was very polite and helpful. But when I went to get my results two days after my first visit, there was this woman that was supposed to read my results. I am very aware of how a TB skin test is read, and she was an absolute disaster in reading. She doesn’t even explain the results unless I ask her. Then she immediately started taking survey, which made it seem like she just wanted me to leave the room. She was terrible and diagnosed me with a 20 mm skin test results, when, in fact, my results were just 10 mm in diameter. Then she started giving me an address of a clinic to get an x-ray test so that I would spend extra money. She was trying all possible way to get money out of my pocket. But the other staff members are very approachable and very kind. I even bought something from the store and was welcomed by the staff, but the clinic is not a place to try. If you decide to go to the clinic, make sure to know your disease and get ready to ask a ton of questions. Don’t expect them to tell you the truth.

Th restroom has been out of service for at least 10 months.

I got robbed here. The manager and employees didn’t help at all. I wouldn’t recommend parking at this Walgreens.

Cashier had a bad attitude. Need to hire people that actually have good customer service. Was talked to like a child. Im a grown woman. Would give this place a zero but theres not an option. Dont waste your time here. It will ruin your good day.

Rang the customer service bell at least 5 times and it played automatic announcements over the loudspeaker. Waited 20 mins for someone to come open the cage so I could buy an electric toothbrush but no one came. Terrible customer service. Gave up and bought in Walmart instead.

The 5 star rating is for the night manager/lead, John. First, a customer was asking a cashier to exchange 25 pennies for a quarter though there seemed to be a language barrier. It seemed that the customer was asking for a roll of quarters and they did not have the roll of quarters at the front counter. John overheard the conversation and volunteered to go get the roll of quarters for the customer. Thinking back, when I was at this location the night before a different manager/lead told the cashier that what they had out already is all that they have when a customer asked for a product that was not readily at the front counter.Back to John: he assisted me and he went out of his way to help with an issue I was trying to resolve. In contrast, the night before a manager/lead simply told me to come back in the day time and talk to the GM when he could not figure out how to solve the problem. John did not send me away though. John made sure to take care of the customer on first contact.Simply put, I am truly taken aback at this kind of service as it is rare to see someone going out of their way to help a customer (and I shop almost everyday, so I am speaking from first hand knowledge). Great job, John. You deserve a promotion and a raise. Keep up the great work. Thank you.

Quick to find what I need and friendly service. Not looking for much but its sometimes really the best place to come for general requirements. Decent location near why I was staying.

Super slow service!

The only thing convenient is the location if youre staying at a hotel near by. The selection is small and kind of on the expensive side. The staff is cordial if a line doesnt form,because if it does they will be a little less than friendly. Dont ask to many questions,they just want you to go. My advice:Go to the Walgreens on Montrose!

Health hazzard. Not tequiring masks, o sanitizer

Curbside is a joke. 20 minutes waiting and still had to go inside even after calling and telling them I am outside when no one came. Maskless people everywhere.

I am so angry with Walgreen, today the security had my car towed.Yes I left the empty parking lot.I was a customer, I was not shop there at the time, but I spent my money their.What about kindness, a d mercy.It is around the holidays and I have to pay 250.00 because that day I am Walgreen customers was not spending money there that day.Do I suppose to continue to show at a store that says Im only a customer when Im spendy money?The place was empty.

Bottom Line: Pharmacy did not ask for insurance; Pharmacy did not ask appropriate questions RE the customer’s insurance coverage; Pharmacy did not inform customer of options RE prescription need OR insurance coverage.First time @ Pharmacy: “We won’t give you this vaccine without a prescription. The fax number is ...” Called to check & the staff member said “Oh no we don’t show anything in your account” - they’d given me the phone number not the fax. Okay, basic human error. They fix it and receive the prescription.Second time @ Pharmacy: 30 minutes waiting for the woman to find my profile, get an unpackaged prescription, then be told I need to fill out paperwork, she comes back with a packaged box, and then asks me for full price. I ask “Is that with my insurance?” She replies “let me check”. Staff should know whether or not they’ve run the insurance. She comes back with another Staff member who says “Sorry we won’t cover insurance here but if you go over to the clinic they will run it there, and you won’t need a prescription.” ARE YOU KIDDING ME? I reply “That should have been told to me from the beginning.” The first time I came in, I could have been informed of my options and handled it that same day: without a prescription and with my insurance. Very lacking in consistency RE customer service.

I enjoyed shopping at this look boutique. They were very friendly and recommended good moisturizer and foundation that I needed. They took the time to understand my need and face condition prior to their personalized recommendation.

I just moved to Houston last month and I absolutely find this Walgreens to be great. My experience was nothing, but positive I felt like the customer service is up to standards. One of the things that caught my eyes was the Look Boutique it’s so cute, a guy by the name of Gabriel greeted me politely and welcomed me in and asked if I needed any help? He is so knowledgeable on products I even asked if he could try this lipstick & foundation on me & needless to say he is fantastic. He color matched me perfectly and chose a color for my lips that I would not have thought of to try. He’s absolutely fantastic the next time im in this Walgreens I’ll definitely stop in and get my makeup done by him. 💄💋👸

If I could give zero stars I would. This is directed solely to the pharmacy staff. Extremely rude, unprofessional, and disorganized. They continue to push back when I can pick up my prescription. They never can seem to find my prescription order even though it is always sent in from my physician a week prior. They give attitude and mumble to all customers. Provide better service or hire new pharmacists/pharmacy technicians.

Awful employees.. even the manager! I’m a 42 year old woman.. asked for ID to buy a bottle of wine (I also wanted to purchase a basket of toiletries). I handed them my ID - drivers license.. I was then asked for my passport... then the manager came over.. while the imbecile attendant & store manager was being difficult for no reason - the line of people grew! consequently they’ve lost my custom forever. Disgrace! Who carries their passport around?

The team here at the Westheimer and Sage Walgreens is fantastic! So knowledgeable and helpful and fun! Love what I left with and happy about my skincare products!

Best Walgreens in Houston. The pharmacy is always organized and efficient. The pharmacy manager seems to do a great job of training and motivating the staff.

Worst bathrooms ever!! 12-11-19 at 21:38I walked out... So Grose! Should be better for this part of town.

As a temporary resident of Houston, I needed some medical advice and Walgreens was around the corner from where I was staying. I dropped in on a Saturday afternoon but the nurse practitioner got to me pretty quickly and was very friendly and helpful.I did note that the line for the prescriptions was moving quite slowly at times, until they opened up a second counter and then they were getting through people pretty quickly there too.

Believe all the reviews you see about customer service. By far the WORST experience ever coming to Walgreens. They have no manners and HORRIBLE customer service. Absolute trash.

Staff is slow including the pharmacy staff. There is no sense if urgency for customers or customer service. Despite the incompetency Level of customer service in the pharmacy, the front end staff wins each time. They are diligent about using the ISee3 feature to ensure fast service.

Walgreens Sent me a message stating medicine is ready to be picked up, when I arrived I waited 30 mins in line only to find out my prescription was out of stock and they will need to order it and will 2 to 3 days. Seriously Walgreens?

Its a good walgreens. They have a wide selection of wine and even a couple craft beer selections. Along with a makeup department that has higher end makeup. All natural healthy makeup. Its not just covergirl and those other brands. They also are really friendly. But theres times where theyve been cranky too. Everyone has their moments. Some days are harder than others. But 85% of the time theyre great! Plus theyre 24/7. And the pharmacy is open really late.

Perfect Walgreens for beauty enthusiasts. The beauty department is larger than what a typical drug store offers and includes prestige brands.

Don’t think this Walgreens cares about their customers. Won’t go there again. My car got towed away

They just want you to go away, i never seen disrespectful staff like those, they are really Rude people.never come back to this location 👎👎👎👎👎👎👎👎👎👎👎👎

I come here everyday and always pay using Apple Pay. Tonight the guy behind the register tells me they can no longer accept Apple Pay. Maybe someone can explain this? Please get back into the 21st century.

The pharmacy here is terrible. I wasn’t told they don’t take my insurance so I paid full price but didn’t find out until afterwards and on top of that they didn’t give me another one of my prescriptions? I asked to have it transferred and they said they would call the cvs, I called the cvs and they didn’t receive anything from them. Do not recommend the pharmacy at this particular Walgreens. Super unhelpful.

Very friendly the People who are working there. And its very good that this Store is openenddiskussion for 24 hours

Really beautiful store. All the things I need I find. Beauty products, awesome availability

They dont even deserve one star, pharmacist Haven is dishonest. This is a horrible pace and a strict no no. They never ask for my insurance info and did not file the claim. very unethical people here, dont go here, Haven must be fired from her job.

Updated to 5 Stars as they have definitely upped their game over the last year. Well done!

Update to my below original review:As I sit here in the store waiting for my RX, I realize something I cannot believe I missed before. All of the slow service is caused entirely by the customers. These folks are trying very hard here and the people who pick up their prescriptions here are generally extremely difficult. It is not the pharmacy staffs fault. I should have realized this being a former pharmacy technician. Patients suck.Old review:Every person who works in the actual store is always great. However...the pharmacy. Oh my God, the pharmacy. Example: I arrived today at 5:45pm and gave the technician my two prescriptions. I told him I wanted to wait for them, he said to give them 15 minutes, I agreed and mulled around the store looking at other things. Finally at 6:45pm I asked the other technician about the status of my prescriptions. They were in a pile of other prescriptions that HAD NOT BEEN STARTED. They then began to fill my prescription and finally rang me up at 7:02pm. This is just one of many, many terrible experiences Ive had with this pharmacy. Please seek another place to get your medicine, because the incompetence here is just insane.(Side note: I worked as a Pharm Tech for two years and have since been working in a physicians office for three years. I know a decent bit about the industry.)

AVOID this place, its a crap!If you have to shop there watch your car - they tow it away quickly. Those rogues from towing company apparently work together with shop management - 20 minutes and it can cost you $300

Super clean an love the layout of the cosmetics department. The staff is helpful an there’s a variety of cosmetics brands I didn’t even know Walgreens carried like Pür and The Balm. Will defs return!

Came in today for eyeliner and Jessica is so knowledgeable. She took the time to answer all my questions and didnt mind showing me anything I asked. Will defianelty be back!!

Im here because I need a super glue, there is only one brand displayed, the price is $ 1.99 and when I went to pay the price is $ 3.99 I tried to explain that the price marked is $ 1.99 and the person in charge says that even if that is the price that has the system says another and cannot be changed

No wonder you rate is 2.9This is the worst Walgreens I’ve ever been to.Start from the manager to the cashier all of them are the worst employee.I was treated so bad for more than once, and I’m not going there anymore no matter what the situation is.

I go in here basically every day since I live across the street. The staff is very friendly and helpful, and has never kept me waiting

Nothing Negative I can say. This is a typical Walgreens and in my opinion, that is a good thing. Getting out into traffic into Wertheimer road is a bit treacherous, but I think thats a reflection of Houston Drivers, not of the Pharmacy itself.

Most discusting bathrooms Ive ever been in. Needs health inspecter asap

Generally good but peak times pharmacy hungs up on your call.

This Walgreen has no idea of customer care, they towed my car from the parking lot because I walked off the lott for 10 minutes. The lot was not even a quarter full. 2 hours and $225 later I got my car back. They are tantamount to criminals in the way they apply their legal rights. Never ever will I spend a cent with this company and I recommend that everybody does the same.

So I just got off the phone with pharmacy. I have tried over and over to have faith in this establishment. But they are so rude! The lady slammed the phone in my face did say goodbye or thank you. Unacceptable WALGREENS get your act together. Go back to the basics, show empathy and gratitude to your customers! Remember we help place food on your tables! If I could I would give zero stars! Transferring my Rx!

The Beuaty Department has great staff always helpful each and every time I come in.

Great place and structure with just about everything you need to find.Nice service

I love this store n they are super nice especially in the makeup/beuty department

Manager was nice but didnt know the coupon policies. She kept insisting that I couldnt stack manufacturer and walgreens coupons when Ive done this hundreds of times. Cashier was rude and seemed annoyed. She didnt want to ring up my items the way I told her so she had to get the manager to void 3 transactions before getting it right. I told her Thank you and she just handed me my bag and said next. Just rude.

Amazing store 😍 Ektor was great help with finding my beauty product

Worst customer service I have ever experienced at a Walgreens. Pharmacy runs slower than a turtle with no legs.

Absolutely horrible pharmacy. They would rather people die than do their jobs.

DO NOT GET YOUR PRESCRIPTIONS FILLED HERE.Inefficient, unprofessional, rude pharmacy technicians and a manager that apparently cant manage the pharmacy very well. I would recommend anywhere but this location.Miscommunication after miscommunication, causing me to wait much longer to receive my medication than necessary, causing me great inconvenience and the staff provided me very little confidence in their competence. Booo.

This store is very clean and has a great wine selection!

Incompetent workers, took forever just to give them my prescriptions, then after the 20min wait turned into a hour and a half. This place sucks the worst part is they werent busy

Just had a run in with a rude clerk at this store. My husband and I had purchased wine and beer here a few days prior and the clerk was nothing but nice. This time another clerk demanded to see both our IDs. I showed mine but my husband had forgotten his back at the hotel. When I asked to pay for the purchase she still insisted that he needed to show his ID. We are both midsixties with gray hair. We left without purchasing anything and went down the street to make our purchases.

Worst Pharmacy ever. I have the flu, my step dad, who is also my dr, called me in anti nausea meds and my husband went to pick them up. When they got there, they told him they didn’t have anything called in under my name and that even though there may be something on the voicemail that the pharmacist was busy giving flu shots and wouldn’t be able to check for at least the next hour AND SENT HIM HOME. So what does the person answering the phone do? I’ll never go there again. This is the THIRD time I’ve had issues with this pharmacy SINCE I MIVED HERE IN MAY. Get a new manager. PLEASE.

Pharmacist Sonia C. is flat out rude. I came through the drive thru to pick up my medicine. Another lady, Alissa I believe is her name told me it would be about 20 mins to 30 mins. I was on the furthest away lane, so she said if I could circle around or if a car comes to circle around. Ive been here for 40 mins and only 3 cars came through the drive thru. Sonia gets on the speaker and starts to tell me that I need to leave because its so backed up. Haha, she just wanted to be rude. There were no cars that I was blocking or anyone. I told her that the other lady said I could wait. I get that if I was blocking cars that would be an inconvenience, but this wasnt the case at all. I just ignored her. Maybe like 10 mins later Sonia gets back on the speaker and begins to yell and tell me to leave, she was so rude and began to lecture me! Then she told me to come inside. Im very sick and cannot move around too much. I dont post reviews but I think after reviewing below, someone should talk to this Sonia lady and remind her about her customer service skills, or lack thereof. She treated me such hostility that it gave me such a bad taste. Now Im having to wait another 20 mins for my medicine. Sonia, you need to be mindful of people and treat people the way youd want to be treated.

I love this location ! The look boutique is amazing and Ektor and CeCe are always sooooooo helpful ! They make sure I have my makeup looking amazing! Oh yes and they have freebies when you do a review !

Phillip helped me out today. Very knowledgeable.

Corrupted place. Be aware they will tow your car ant cost to you for $250.00

Great customer service in the make up department!

They are very rude and inefficient. When I called I was told my script would be filled in 20mins, I came 2 hours later and they still don’t have it ready and they claim it’s because they couldn’t get through on the phone to my pharmacy which was a complete lie I called while in line and they picked up within the first 2 mins. The counter clerk was rude. Don’t know her name but she needs to be fired!!!!!

Drive thru is not crowded when Ive been there.

A policy that you have to pay cash if you want to buy giftcards before 8 am because its still considered overnight? How does that make any sense? Seems sketchy to me...

They refused to give me a Tdap vaccine because I am pregnant, even though it is standard of care (and recommended by my doctor!) to give this shot to all pregnant women after 20 weeks, as noted on the Walgreens website (!).

Update today:I bought mortin for infants for my 10 months old because he had high fever and it expired in october 2016 and its April 2017. I am glad I looked at the expiry date. I am never returning to WalgreensWorst pharmacy!!!This was last week: Worst pharmacy to send your prescription to.They have no idea what they are doingToooooooooooo slow!!!!!!Avery simple prescription can take 3 hours and not yet be readyI will change my pharmacy to a different one, never coming againGave them 4 chances and still the service is getting worse and worse.Stay away!!!

Asked the employee if there was any DIET mountain Dew, she nicely went in the cooler and found it quickly, and than i asked her for shoe polish and she knew where it was and walked me to the isle, I would say Jessica is a great employee, quick, nice and helpful. I had a cashiere that was not jess, but Williford was very nice to me as well! Over all i think this location and the service is great!!!

Great place for some last minute Christmas shopping

I love their customer service 😊😎

Best service on pharmacy & Great manegment .

To the public, to the owner and to the manager of this place look how the employee deal with your customers.There is no word it can describe how impolite and lack of humanity the pharmacist was i called them at 11:40 and I asked them if it ok to come now i was just discharged from the hospital and they gave me two important medicine I have to take tonight did I arrived at 11:54 then he said i cant take i need to go home his name is Leo G.I told him I had kidney stone please I need to take the medicine now and I cannot drive to a different place. He said this is not my problem!!!I mean if you told me from beginning cannot take it at this time I will be fine I will just go to different one but you let me drive to you.Then i Requst the manager and he came after the 12:00 reached and he is simply said sorry they are close have a good night??!!! Lets talk about business way this is not the right way to handle your business if you keep this rudeness way you will lose a lot of customersAnd lets talk about human being nowThe one minute or two its not going to effect your life if you help a patient he is in pain and he just showed you the. Discharge paperworkThe doctors pharmacist and nurse they should have more mercy in there heartI wish this message read by the SEO

Phillip was so nice and have me very special gift. Thank you

Called over the phone and the staff doesn’t know what they’re talking about. I was transferred incorrectly 3 times, until I finally reached the pharmacy who didn’t answer my question. When I asked for further help, they were rude and unhelpful. Don’t come to this Walgreens.

The pharmacy at this Walgreens is useless. The staff is VERY RUDE and half the time they do not have the medication I need for my son. Do not go here unless you absolutely have no where else to go.!

This is the worst location. Worst store manager (Tamika) unprofessional and disrespectful.

This pharmacy is a joke. Every time you call, expect to be on hold for 10 minutes before the system disconnects the call because no one picked it up. Every time I called, I was on hold for at least 30 minutes total. The staff has no idea what they are doing and are extremely rude and indignant. My roomate was assaulted at work, and after 5 hours of waiting for workmans comp to call us back I called them and got the correct information immediately. I called the pharmacy back and was told, After I was told to wait on their call, you mean to tell me I HAVE TO CALL THEM? Well, I GUESS so, I already have their number... MY roomate has been without any of her NEEDED, HEAVY MEDICATION for 12 hours and they just didnt care. This place is terrible and not worth your time, especially if you need someone to help you who is halfway competent.

This is the WORST Walgreens Pharmacy Ive ever encountered. They told me I could pick up my prescription and then said it wasnt ready. I waited 30 minutes for them to call my insurance because the system showed it was filled twice ...even though it wasnt. They tell me theyll call when its ready, as soon as I get home they call. I turn around and come back, they filled the prescription WRONG. Ive waited an HOUR in Walgreens now for one prescription. I asked a lady for her coworkers name and she refused to give it to me. Sonya and John moved extremely slow, lackluster and had minimal customer service - but theyre shockingly better than their coworker who pretended I didnt even need to be serviced. AVOID THIS PHARMACY AT ALL COSTS!!!!!!