Hilltop definitely has a very large and broad selection of slabs to select from. Many beautiful exotics and just about something to please everyone. The disappointment was the customer service. We arrived at 9am and there were no others to be waited on. The man showing us our slabs and orchestrating them to be moved about by his guys was obnoxious and rude. He made my client, contractor and myself feel like we were an imposition. He was argumentative regarding the slabs all looked the exact same. The ones we were looking at were actually very different in variation when we finally convinced him to move the slabs for us to view. So odd, as a designer Ive never encountered this kind of rudeness at a place like this in the past. We ultimately decided not to buy here and it was in part due to the service. Ive added photos because even though the service was so rude, they do have good selections. Hopefully he was just having an off day.
I am a very happy customer! Everyone especially Victoria at Hilltop was very very helpful .. she spent a lot of time showing me the slabs and giving me all the information I needed to know. Everything from the moment I stepped in till my contractor received the slabs was great. I will definitely recommend Hilltop to all everyone.
Scintillating collection!! Absolutely amazing find for anyone remodeling or designing your house. Mega facility with multi- mega rows after rows of natural and crafted stones. A visual treat to be physically present at Hilltop Granite. The staff is courteous and efficient. Truly a five-star experience to do business with them. Kudos Hilltop!!!
Hilltop has amazing showroom/ warehouse and the customer service is second to none. The pricing is very fair and competitive but the main reason I keep going back is the level of customer service. The rep I deal with is Alex and he bends over backwards to accommodate me and my clients. Equally as important is the quality of their product, which is absolutely one of the best in town. Thats saying alot considering the amount of competition in Houston.
We worked with Anissa and she was very friendly and helpful. She took her time. We did not feel rushed and we were able to pick out the perfect piece of granite for our kitchen. Ryan also accompanied us and he was very friendly as well. I would give them more that 5 stars if I could.Unfortunately I had to take off the stars. We had a piece of granite on hold and they swore that they would not sell it without contacting us. When we were ready for it, they had sold it. We were told by at least two people this would not happen. When it happened, we placed a call to the manager and he said he would find out how it happened, see if he could locate a piece like it from Dallas and get back to us. Three weeks later, we have not heard from them. So disappointed in this company, I should take away all the stars. I would NOT RECOMMEND this company!
Alex was a Gem. He took the color group we wanted and found the Most Awesome slabs White Pearl Quartzite!Gorgeous! Could not have done it without his assistance. Selection. Care. Durability. He made it comfortable for us to move forward with the purchase.
I never do any reviews but I felt like I needed too this time! My husband and I are having to rebuild from hurricane Laura. We took a trip to Houston from Lake Charles and we met Nick. Nick was extremely helpful and patient with us. The warehouse is huge, clean and the lighting was just right to give the idea of what it will look like in your home! Their selection was huge and you will definitely find something beautiful!It was a pleasure to work with him.... thank you Nick for all your help! Karen and Jeremy Gaskin
Just driving by last week and stopped in this Amazing warehouse with a huge collection of Beautiful Natural stones pieces . Incredible clean place too!The Customer service was incredible! shout out to Suzette she was very friendly and very knowledgeable!Stop by and check out this amazing place!
We had an incredible experience with Diego! He was helpful, thoughtful and went above and beyond to make our countertop dreams come true. We’ll definitely use him in the future!
Very easy supplier to work with. Alex is a one stop shop, ask questions, timely responses, analysis via text or email. Can easily choose sales. Appreciate the censure partnership!!!
Great customer service. We were shown around the warehouse by two very professional associates that were intimately familiar with their products and answered all of our questions. This was a good start in the process of completing our project.Thank you.Alan
Hilltop Granite was recommended by my contractor and I’m so thankful! Diego was my sales person. Highly recommend him!! Knowledgeable, patient, great eye for color! And they have a beautiful selection!! I went to a couple other places and there was no comparison! Countertops are in and they are beautiful!! Thank you!!
Hilltop has amazing granite and amazing service. We had been there 3 times to pick out our granite to get the right coloring we were looking for. A big shoutout to Anissa and Victoria for putting up with us and being patient, when selecting that one perfect slab, for our kitchen island.
Great, patient and informative staff. Huge Inventory with competitive prices. Definitely recommend.
Whenever you go you must ask for Alex he was very knowledgeable and friendly. Thanks to him we got the answers we needed!
As a fabricator, Hilltop is one of our preferred vendors. Victoria is wonderful to work with. They have quality material at competitive pricing with a wide variety for our customers to select from.
Excellent service. Quick response. Will be back in the future for sure
Very happy with the service that hilltop gave us all very kind especially alex the salesman who helped us High recommended
We love coming to hilltop, they have a huge selection of stones.Suzy gives us the best customer service, always going beyond her ways to helping us out
Great customer service, excellent communication all on top of a great selection of quality products.
Alex is the BEST Natural Stone Rep! We have worked on so many projects together and he is always there to help in any way possible!Thanks Alex for everything you do!
Great indoor showroom! Great selection of colors! Worked with Nik at HIlltop and got great service and great response times!
Better organized than earth stones, more collection and excellent staff, Suzzy walked us through the slabs and explained the differences and helped us make a decision. Definitely recommend
Countertops Unlimited of Texas company has been in the countertop business since 1977, and we have learned to recognize the difference between a vendor and a partner. Hilltop has been a great partner. We can personally say it has been part of our success and our growth. They help us keep up with our demand not only with our high volume customers but also with our customers that demand the most exotic richest materials that we can find at Hilltop Stones & Interiors. The customer service is nothing but professional, friendly people. The customers we send over to find materials are always met by Hilltop sales reps and treated as if they work for Countertops Unlimited. On the rare occasion that we pick up our materials, their staff is always friendly and efficient. The owner and the management team have made this an excellent experience for our Houston customers and our Dallas customers. The designers we work with love how easy they made it to walk around, always guided by a Hilltop salesperson assigned to our account, with their excellent choice of Natural Stones like Marble, Quartzite, and Granite to the man-made such as Quartz, Porcelain, Solid Surface and all very top quality material. Make no mistake, and if our customers are looking for a unique piece, this is the place to come. It will be a paradise of colors and choices. Everyone at Countertops Unlimited can only thank every person at Hilltop Stone & Interiors for the excellent service and the long-lasting partnership.Dan VCountertops Unlimited of Texas, Inc.CEO
They have the biggest selection on granite marble Quarz quartzite and porcelain.. customer service are really professional,thanks Suzy you always take care us..👍🏽👍🏽👍🏽👍🏽👍🏽
Great showroom. We stopped in on a Friday afternoon and were greeted with a smile and a warm welcome. Easy ‘Sign In” with sanitizer and wipes available. HUGE showroom of all types of stones; granite, quartzite, marble, and porcelain. The space is very well lit which helps in seeing the differences and true colors! Thank you for a great visit!
I found the perfect quartzite ! Hilltop has a huge warehouse (indoors) to chose from. Amazing customer service 👏. Very professional staff and educated. I spoke to Michelle she was very helpful. I highly recommend this business.
Suzette was extremely helpful! Very knowledgeable, patient and kind! Can’t recommend them enough.
My parents own a company and they conducted business with this company, I have to say they were so happy and very satisfied. Thank you hilltop staff for being so helpful and very professional.. thanks to suzy we were able to complete our project and gain more business. They have tons of slabs selections to choose from
Beautiful show room, tons of material to look at! Very professional staff.. the best experience in my case, I found exactly what I was looking for.. will definitely be doing business with them again.. thank you suzette
Sabrina is so sweet and patient, she helped us around the warehouse, all the staff at front desk were very welcoming. warehouse is HUGE and very clean. Definitely recommend!
Thank you so much Alex! I appreciate you being so kind and patient with everything. This place is very professional in every aspect of the business!
Amazing staff so welcoming, you definitely feel the positive vibes and they have everything you need! Tons of slabs to choose from... Suzy is amazing thats the girl to talk to if youre shopping material for a project 👍🏼 thanks again suzy
Suzette is amazing and patient she helped us choose our countertops and flooring, definitely recommend this place.
I cannot recommend Hilltop, and especially Suzette Arcos, highly enough! My wife and I had spent hours and hours over several days looking at other places for countertop material for our kitchen renovation when we just happened to drive by Hilltop. I was mentally done for the day, having not found something we both REALLY liked, but my wife insisted that we turn the truck around and head back to Hilltop. And I am so glad we did! We explained to Suzzy our dilemma and what our tastes were, and literally within 10 minutes, she had us both drooling over a beautiful slab of Quartzite. Finally we were done!From greeting us at the front door that day, all the way through to production with the installer (which included a lengthy hold on the slab over the holidays), Suzzy was one of the most pleasant, courteous, and helpful professionals I have ever had the pleasure of working with.Thank you Hilltop, and THANK YOU SUZZY!!!- Pete and Pam
Suzy is the best! She helps you get exactly what your looking for ⭐⭐⭐⭐⭐ 5 start rating
Great collection, great customer service and the best pricing because theyre manufacturing it themselves. So theres no middle man. Id refer anyone to go there.
They seem to have one of the best selection of slabs in town. The staff is very courteous and friendly. Must visit for anyone looking for countertops.
Such a genuine staff to work with. Highly recommend!! They have over 800+ colors in stock
Thank you for the service I will recommend it to my clients, very good service Thank you again