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Houston Jewelry
9521 Westheimer Rd Ste A, Houston, TX 77063, United States
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Houston Jewelry
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Be
Review №1

With all of the jewelry store options Houston has the Houston Jewelry show room and staff are the best in Houston. The staff is amazingly friendly easy to have a conversation with and honest on their prices. They will stand behind each and every piece that they sell. I live on 45 south quite a ways from this location but I will never shop anywhere else except the Houston Jewelry store.I sold my Rolex they gave me an amazing deal. They were fast friendly and I am grateful to them. Thank you Houston Jewelry.

Ch
Review №2

I sold a piece of jewelry today to Houston Jewelry. This is the second time Ive sold an item to them. Both times, theyve made good offers and have been professional and courteous. Steven is the gentleman there Ive talked to both times, and hes excellent. I would recommend this place if you have jewelry to sell.

Da
Review №3

There is something terribly wrong about taking advantage of customers that are not experts in the jewelry/diamond industry. Houston Jewelry on Westheimer did exactly that. I had my wifes diamond wedding band made at Houston Jewelry by their expert craftsman. We had a picture and asked that it be replicated. It kinda was and didnt really match her engagement ring. 5 years later, I found a real professional jeweler craftsman and asked that the same design be duplicated. The results were night and day. Furthermore, we were shocked and taken back regarding the quality of diamonds that were used by Houston Jewelry in her 1st wedding band. We were shown through magnification that the diamonds actually had carbon visible on them which indicated poor quality and preparation. When you pay a premium for a customized high end creation as we were told, you expect the quality to be at least good, not flea market material. Stay far away from this place, its no better than a low end pawn shop that will take advantage of you.

Ma
Review №4

Their Jewelry store is amazing! I highly recommend them because it has such a wide variety of beautiful jewelry and the employees are super friendly & helpful. You cant go wrong :)

Jo
Review №5

Steven was exceptional to work with. I’m in love with my future fiancé and with the ring that he helped me pick out. I’m so happy that I walked into the store and that he guided me thru the process.

Pa
Review №6

My wife and I were looking for a new wedding ring set to celebrate our 50th wedding anniversary. My wife will never make a purchase without checking the competition to ensure she is getting the best quality and price. We hit all the major jewelry stores. We even went to some smaller Mom and Pop shops to find the best deal. No matter how many places we visited we always ended up back at Houston Jewelry. Not only did they offer exquisite pieces at a very competitive price, the staff is very courteous and friendly. The manager Steven Reiner was extremely patient and helpful. He was determined to ensure my wife got exactly what she wanted. If you have a jewelry purchase in your plans make sure you give Steven a call at Houston Jewelry.

St
Review №7

Management is wonderful here. After initially having a negative experience, Rex went out of his way to make sure we were taken care of. My initial negative experience was not a reflection of Houston Jewelers. This store genuinely cares about its customers and will do everything to make sure they are treated well. We got an offer for a ring that was fair and I enjoyed doing business with them. I recommend you go check them out.

Vi
Review №8

Been a customer off and on since the 70’s. I have bought jewelry, had jewelry repairs, and sold gold and sterling silver, as well as silver plate. Always a great staff-very friendly, honest, and great prices.

Sh
Review №9

Happened upon this establishment after a very negative encounter with a store down the street. Walked in to Houston Jewelry, was greeted by Sherri who was so kind and helpful. Could not have asked for better service. Very courteous staff, friendly and knowledgeable. Glad to find an honest jeweler. Would definitely recommend them.

Mi
Review №10

I was very blessed to come across Houston Jewelry from one of my regulars. I was getting ready to propose and I was looking to design the ring myself. I was having difficulty as Houston is a very big city and I wasn’t sold on any of the places I looked because of price and customer service. Finally, I was told to go and see Steven Reiner. He is and was more then qualified to help me, gave me the best deal in town and did an amazing job on the ring. It’s beautiful and my fiancé loves it. They do everything in house which was something I really wanted yet it’s not too common from what I found. We will be getting our wedding bands here and I am also referring my brother here when he’s ready to pop the question. I can’t stress enough how high the workmanship all around quality and amazing service is that Houston Jewelry provided for me. Steven is even a gemologist as well which is just the icing on the cake. I sincerely will never go anywhere else as they more then went out of their way and especially Steven, to make this happen for me. Even though I am not in the same field, I do dabble in gold and silver and precious jewels and as a professional myself, I can tell when someone is at the top of their game and Steven is just that.

Li
Review №11

I arrived at Houston Jewelry after extensive research into businesses that buy estate jewelry. I had been to one business already.I brought in a considerable amount of jewelry from my mother’s estate to sell. Steven Reiner immediately greeted me as I walked in and once I told him what I needed - he cleared off counters and we began going over everything in great detail- for several hours.Before it was over- three or four others joined the project, including, Gigi and Rex Solomon, the owner. I received great information and most importantly a great offer for my items.I had planned to visit 3 other businesses and due to the thorough effort of Houston Jewelry and the pricing offered along with the great people I dealt with— I have stopped my search. ( The other business had provided pricing and was fine - but neither their pricing nor their people held a candle to what Houston Jewelry offered. )I so appreciated Steven and his tireless effort on my behalf and loved working with everyone! I strongly recommend this great business for tackling the puzzle of how to deal with and value estate jewelry- or frankly -any other jewelry you may want to sell!

B
Review №12

Wonderful experience. Every time I come into Houston Jewelry I find what I need. Rex is extremely knowledgeable and goes above and beyond to help. There is an obvious reason why these guys have been here for decades.

Lo
Review №13

Awesome service by Steven. He explained everything in great detail. I have never had an experience like this He made purchasing our ring fun easy and less stressful than I ever experienced. Thank you so very much for helping us start our life together

Ja
Review №14

I had the pleasure to work with Steven Reiner on a very special milestone birthday gift for my wife. As a new buyer of fine jewelry Steven’s guidance was pivotal in my evaluation and decision-making. And on top of it all, we had a very short window of time in which to make it all happen - which Steven pulled off with grace. Of course, my wife absolutely loved the gift!I’d highly recommend Steven and Houston Jewelry to anyone in Houston or frankly, anywhere.

St
Review №15

Went to Houston Jewelry on Westheimer today to sell 23 pieces of sterling silver flatware, Gorham Strasbourg, excellent condition. Seems no one wants to buy silver flatware anymore so the value is just in the silver content, buyers just sell to wholesalers who melt it down for silver content. And that’s okay. Houston Jewelry weighed it and offered just over $300, wouldn’t tell me the price per oz, said they just base offer based on grams ! I checked the spot silver price and estimated value to be around $700 ! So I went to another buyer nearby and they were much more professional and really valued their customers, they offered just over $600. What a difference ! Don’t sell silver to Houston Jewelers, get a fair deal and much better offer elsewhere !

Mi
Review №16

We took in a bunch of silver to sell & they called us later that day to say they had undervalued our things & that we had a check for an additional $800 waiting for us. They didn’t have to do that but I think it speaks to their integrity.

Je
Review №17

Perfect place for jewelry for any occasion. Steven and everyone was more than accommodating when helping find an engagement ring. Explained everything in detail to me - just the average guy who knows nothing about diamonds...etc. I will be coming back in the future.

He
Review №18

Best service I ever had. Would come here again. Very nice and thoughtful. Thank you Gigi ☺️

Ry
Review №19

Steven Reiner at Houston Jewelry is amazing. He helped me with designing and making the perfect engagement ring for my girlfriend. He was very accommodating to what we wanted and the end result was perfect. Thank you Mr. Reiner and everyone at Houston Jewelry!

Mi
Review №20

This was my mother and Is first time coming to this jewelry store. The people were very friendly, and very honest as well! Its a very nice shop! Even though we didnt leave with what we came for, I still had to give them 5 stars because of the customer service and how knowledgeable they were about her jewelry. Hopefully, when were in the Houston area again, wed be able to stop by again. Thank you!

Ja
Review №21

Great showroom and selection. Nice inviting atmosphere. Very reasonable prices

th
Review №22

All the folks at Houston jewelers were awesome easy going, customer service was off the charts I’ll be back for sure

Ja
Review №23

Beautiful shop!! Lots of selections. I love that it’s family owned.

AJ
Review №24

Everything was fantastic and we really got an amazing ring. Couldn’t be more satisfied with the service and the product.

A
Review №25

Steven was helpful and polite. They know their stuff.

Ca
Review №26

I feel valued and special as a customer at Houston Jewelry, even though Im not a high-end or frequent shopper of jewelry. In addition, they always have beautiful selections and very knowledgeable and helpful staff. They have unique pieces as well as keeping up with the latest trends.Houston Jewelry is a great family-owned business and time, way better than any chain retail jeweler.-------- August 2020 Update-------I visited again and Stephen helped me find a beautiful necklace. This was after being unable to decide if I wanted a bracelet or earrings. He patiently spent a good hour showing me earrings and bracelets. While looking at yet more earrings, I decided maybe Id prefer a necklace/pendant. That took me about 10 minutes to find exactly what I wanted.Im so appreciative of the courtesy and patience that Stephen and everyone in the store showed me. Houston Jewelry is definitely always my choice for fine jewelry and watches, both for men and women.

Sh
Review №27

Knowledgeable Staff, Great Selection and Competitive Pricing. True Superior Service and always a VIP experience.

As
Review №28

I loved my rings I bought from the Houston Jewelry today. Steven was very helpful and patient with an excellent customer service.Thank you for your business and will come back again for more!

Sa
Review №29

My experiences with Houston Jewelry has always been great. Rex and his team do a great job helping you find exactly what you are looking for and are very friendly. Everything in their store is beautiful and they have a large selection to choose from. I highly recommend!

Ra
Review №30

Excellent service. I received an excellent offer on the spot with no wait. Definitely recommend!!

Wi
Review №31

Had a very pleasant experience dealing with Houston Jewelry. They were very professional and were able to beat an on line offer for our silver. I highly recommend them.

Pa
Review №32

GiGi is the best!

Al
Review №33

I had a fantastic experience with Houston jewelry. I was stressed about finding the right engagement ring but they made the process totally painless. Steven is an incredibly knowledgeable gemologist who will help you find the perfect stone for your girl and your budget.

Br
Review №34

Had a great experience coming to Houston Jewelry. Everybody in the store was great. Everyone was very nice. Steven was a great help. Helped me find an awesome necklace. I will definitely be back for more jewelry.

Mi
Review №35

Worst retail jewelry experience of my life.My sales associate had to get assistance to perform every task.Everything was difficult.Do not recommend.

Ro
Review №36

I appreciate Houston Jewelry for their honesty and service. Debbie and Mark are gracious and understanding to a husband that came into the store with a pocket full of money and no clue what the wife wanted. Debbie helped me work through my lack of knowledge to come to a compromise. Thank you Debbie and Mark

So
Review №37

I bought a Gold/diamond Pendent on Q1,2020. Today(July,2020), we just opened the box again to check on it and found the gold part looks blackish. After a quick internet search we found out that silver oxidizes to black, and it seems our is Silver pendant with gold coating. This is really not what I expected as it was first prominent anniversary gift I bought for my wife after many years of marriage.The sales person was amazing and I acknowledge that, but it seems he is unaware of what is he is asked to sell. Pretty shameful for a developed country where such things happen in open. Please be mindful of what you are going to get from this shop if you happen to visit.

Kr
Review №38

Great business and amazing customer service!

Ro
Review №39

Stephen was very patient and helpful with some custom work I had done.

Ya
Review №40

I thought it this would be a great & easy experience, however it’s was the opposite I was handled with little to no care quite recklessly . I simply wanted a custom piece and no one knew where the catalog was in or how to find it every time someone began to speak to me they would jump to go help someone else .Then finally one lady came and gave me the book but then she told me her grandkids where in the car and she had to left me there with no help again . Horrible experience I definitely noticed people of their own, where taken car of where I was ignored and bounced around

To
Review №41

Houston Jewelers - a wonderful place to visit where you like more than just a person walking into a store. The entire staff is helpful available to help or just let you browse. To that note, go by and see there exhibitions to trains, furs, crystal and especially the English royalty museum. It is awesome.Went by initially to pick out wedding bands for me and my fiancé. Had a bit of confusion, but the manage was very helpful and got things worked on.Try Houston Jewelers for you next jewelry purchase.

Am
Review №42

Very disrespectful management and staff. Although, I called the store in advance to confirm that they accept polishing a ring, they refused to do so. I recommend not wasting your time on this place and go to another jewelry store.

Sc
Review №43

Steven & Rex were awesome to work with when buying diamond for sweetheart. I will certainly be recommending them to family and friends. Thanks Again.

Li
Review №44

Wow! Excellent shopping experience. I was immediately greeted by the friendly staff. Ms Judy was amazing! She was very knowledgeable and attentive. No doubt that she enjoys what she does. Thanks Ms. Judy for all of your help! Gigi was awesome as well.

Tr
Review №45

Steven got to me right away and helped me pick the perfect ring for my better half! Took me every step of the way and explain everything to me about the rings and what would look best with each stone

Pe
Review №46

Great customer service and very helpful, great bang for your buck! Really nice jewelry as well!!

Ge
Review №47

My girlfriend and I came to Houston jewelry a couple of years ago looking for an engagement ring for her and a band for me. I have to say from the moment we walked into the store we were greeted immediately by everyone and made to feel very comfortable here. The store is very unique. They have so much interesting items to look at. We were helped by Judy, and gee gee. They were wonderful to work with. Everyone there is so noligable. They helped us design a custom ring that came out beautiful. We ended up having 3 rings made. We are very happy with the quality of the jewelry we had made but most of all the service was great. I would also like to give a very special thanks to Micheal stringer for all his help. My girlfriend dropped her ring and damaged it and Micheal helps us to get it all fixed. We look forward to Micheal playing at our wedding. Thank you to Houston jewelry for making us feel like part of your family. We would highly recommend Houston jewelry to anyone looking for anything to do with jewelry 😊😊😊

Be
Review №48

Could not be more pleased with my experience at Houston Jewelry. Lily assisted me in my purchase. Lily was very welcoming, knowledgeable, and a delight to work with in the process. This will definitely not be my last visit to Houston Jewelry. I look forward to working with Lily in the future.

da
Review №49

What a nice experience I had this morning. For weeks I have wondered what to buy the special woman in my life. Michael was my savior & very helpful in finding the perfect gift.Merry Christmas to all.Joe W.

Br
Review №50

I’ve purchased several watches and I have had some terrible repairs done on my watches until I came to Houston Jewelry and met Ms. Clara she is one of the most sweetest and straight to the point person. She has done the most excellent repairs on my watches than anyone I’ve taken any of my watches to. If you love your jewelry like I do you better go see Ms. Clara. Her work is TOP OF THE LINE.

Pa
Review №51

Googled this business about selling some sterling silver, I was immediately answered by Rex. He was very prompt he was very professional he was very good with his time his knowledge and and he was very FAIR with his offer to buy. I was hesitant with other similar businesses because of trust & honest issues but after I came in to Houston Jewelry to sell my silver I am completely satisfied and completely happy with this store, their staff Sherri was the best employee a new customer can ask for. I totally recommend Houston Jewelry to all of my friends and family and to any customers in doubt.

Ed
Review №52

Wow. Wow. Wow. I am so grateful to Gigi and Judy for helping me find my last minute beautiful wedding ring since my fiancée is getting deployed to Afghanistan and we are getting married tomorrow! They knew exactly the style I liked but was very sensitive to my budget, and “voila” they helped me pick out the perfect one. I am definitely coming here again... I have been coming here for years, and they never seem to disappoint me! Always great choices and superb service. If you are looking for the best jewelry for your special occasion.. come here. You will be glad you did! Ladies... you both were such a blessing to me today. Thank you for making this so easy for me! You all are the best!

Ge
Review №53

We have been doing business with Houston Jewelry for three generations. There is a reason they have been in business so long. Beautiful jewelry, top quality and they stand behind their work and their jewelry. Fair and honest prices as well! Although a bit old fashioned, I enjoy the store because it is nostalgic and the “Jewels of the Crown” display is always a favorite!! Amazing Estate Jewelry selection too!

Al
Review №54

OMG!! They surprised me with the engagement ring for my fiancée. They was willing to work with me and help me with any way possible. Thank you Mr.Steven.

Li
Review №55

Houston Jewelry did a great job with my engagement ring and wedding set. This was a second generation purchase and we will keep coming back! :)

Br
Review №56

They are so friendly and helpful! They do not judge you based on appearance and give you options instead of just flat out saying no when it comes to jewelry repair. After a bad experience at a previous jeweler I will most definitely be coming to them exclusively and would recommend them 1000x. Also they have a very beautiful selection

Fr
Review №57

I was assisted by a young lady named Lilly who has been with the company many years. Her knowledge of the industry and jewelry was impressive. She was personable, and wanted specifics for my visit. Her patience and individualized attention was exemplary customer service. She made me feel very important. She wanted my gift to be a smash hit! Something the recipient would be proud of.Ms. Lilly is the person Im recommending my associates to call on at Houston Jewelry.

Se
Review №58

Houston Jewelry has lots of inventory. However, the most valuable jewel in that store is Lily. From the moment I walked in she treated me like her own son. She is always available and never promised something she could not deliver. Lily is very easy/flexible to work with and provided me her personal cellphone number to reach her directly with questions and/or concerns. On one occasion she waited until I finished work and stayed long after the store’s closing time; helping me design the perfect ring! She even came in on her day off to accommodate me and contacted me throughout her vacation out of state. Frankly she was one of the biggest reasons I took my business to Houston Jewelry. I was on the verge of pulling the trigger and purchasing a diamond ring from another source, and she was the sole reason I did not. I must add that all employees were super nice and friendly. And Rex was extremely knowledgeable, welcoming, and accommodating. I shopped for the perfect engagement ring in many stores and online. However, the price and quality I was offered by Houston Jewelry could not be matched ANYWHERE!! In addition, they have bunch of Better Business Bureau awards and stand behind their products. I highly recommend visiting their store (even if you are not ready to purchase) and getting a quick education in jewelry and diamonds. I could not be happier with my purchase and because of my experience with Lily, Houston Jewelry gained a customer for life!!! I am certain that I will visit Lily for the band, guard, wedding gift, and all other goodies long after.

Da
Review №59

The folks at Houston Jewelry have nothing but your best interest in mind. They are friendly, accommodating, helpful, and honest. Their selection is fantastic and the jewelry is of the highest quality. Lily can help you find exactly what you love!

Er
Review №60

I brought in a stone to Houston Jewelry that I wanted made into a pendant. I worked with Nora and her interest and care for my request was amazing. Along with Gigi and the rest of the people at Houston Jewelry they created a unique and wonderful piece of jewelry that captures some special memories as well. Thanks to everyone there to making this happen.

Ad
Review №61

Absolutely the best customer service I have ever experienced. These guys WILL work with you and your needs. Strongly recommend!!!!

An
Review №62

I went to Houston Jewelry to get my engagement ring resized and to purchase my wedding band. Ms. Lily and all of the staff were so helpful and kind. They made sure that I got the right size and found a wedding band that I love and matches my fiances ring well. Thank you so much Houston Jewelry! You certainly deserve 5 stars. Ms. Lily is amazing! She will definitely help you find what you are looking for and treat you like family while she does it.

Ro
Review №63

Great personalized serviceKnowledgeable staffQuality of merchandise from this family owned business

Ja
Review №64

I received a gift from Houston Jewelry and I have say this sleek black and silver ink pen is amazing. It fits just right in my hands as I write it glides over the page. It was wrapped to perfection and the presentation was beautiful. Thank you so much. I will definitely recommend this place to anyone.

Er
Review №65

I had previously called other Jewlery stores including Cartier, Tiffany’s, De Beers, and other places I thought would be great. After I called this place I canceled all other appointments and went with the place I trusted.I came in with my fiancé to create a custom engagement ring. We had COVID, quarantine wedding planning, and the family stressing us out. Steven, GiGi, and Debbie were amazing in researching the size, color, design, and stone options. They worked with me on the adjustments and made me feel comfortable with my purchase.I am so happy with my ring! I finally have an engagement ring that expresses me, and is ONE OF A KIND!

ra
Review №66

I am very happy visiting Houston Jewelers. They have a great range of jewellery. I would like to thank Lily for her patience n professionalism.

De
Review №67

Lily @ Houston Jewelry was amazing!!! She assisted me with evaluating my Mothers jewelry and having repairs completed on sentimental pieces for my daughter. The entire staff at Houston Jewelry is professional, experienced, friendly, went the extra mile and is thoroughly wonderful!! I would recommend them to everyone and will definitively be back!!

jo
Review №68

Excellent selection & pricing. Outstanding customer service. Honorable family owned business that stands behind its products!

An
Review №69

I am in love with the quality of my ring. I was greeted by Gigi and Judy and both were so kind and helpful with my husband and I. They took their time with us and showed us a couple of different options. I loved our shopping experience with them. They have a customer for life.

Ju
Review №70

We went in to purchase a ring and have two rings sized. We worked with Lilly to find the perfect ring for us. She was wonderful! As was the entire staff! It was a lovely experience.

Al
Review №71

Houston Jewelry was fantastic! They helped us with selling our gold, resetting diamonds and Rolex repair!! I would highly recommend them for all of your jewelry needs!

La
Review №72

I bought a wonderful ring when they had a sale here. I think that their prices are reasonable and the service is great. GIgi is the manager who was so helpful. I remember Rex who was here forever ago and still is behind the counter. I find that between service, price and choice, they are very accommodating and I plan to shop here again and recommend the store.

Ge
Review №73

Good services

Di
Review №74

My husband and I purchased my engagement ring here. I took my ring to another jeweler to have resized in Dec. 2019. I was informed that 3 of the diamonds had been improperly glued back into the ring. The other diamonds were not glued. This ring Is defective and is difficult for my new jeweler to rectify. This ring was either returned by another customer because the diamonds came out or Houston Jewelry knew of the defect and did not repair properly to sell as new.

Jo
Review №75

I walked in to the store not knowing what I wanted. Lily was welcoming and gave me a tour to see all their jewelery displays. She was attentive to my budget but more importantly, she was responsive when I mentioned I wasnt interested in a particular piece (rather than continuing a sales pitch on the current piece). I enjoyed my visit and will come again.

Ca
Review №76

I had 22k gold that I wanted to sell, and they were very thorough and organized. The staff was very friendly and knowledgeable! The only reason I didn’t rate them five stars is bc the rate they offered to buy my gold was lower than a few pawn shops I’ve been to, but I wouldn’t consider Houston Jewelry you’re average pawn shop. The store was very nice and clean, and the jewelry they sold was of higher quality. If you’re trying to sell scrap gold you could probably shop around for better offers. However, I highly recommend them if you’re looking to buy or sell upscale/estate jewelry.

Si
Review №77

Lily was the definition of awesome!!! She was soo kind and helpful in helping us choose the perfect ring :) She gave us a 5-star service. She was patient with us, and honestly because of her, we did not bother shopping somewhere else because she provided us with all that we needed, and simply made the decision easy. She is a friendly, fun, and understanding too. Thank you Lily!! We really appreciated your service and will recommend more people to shop with you.

Ta
Review №78

I would recommend everyone to come here and purchase from there. Lily conversation was very great and we talked about Israel her home country. Got a great deal on my jewelry. I’m very satisfied

Na
Review №79

We enjoyed shopping with Houston Jewlery. It is one of the best and Lily is the best in giving the best deals. She is amazing and really cares about her customer. Thank you Houston jewelry and Lily for making our 10th anniversary so special.

Mi
Review №80

The staff was friendly and welcoming from the moment that I walked in!I am new to the area and hadnt ever sold old, outdated family jewelry before; however, the sales associate walked me through each step, the entire process, and gave me an extremely fair price!Would absolutely recommend to anyone and everyone!Plus the store is full of great treasures.Great for shopping around for that unique gorgeous piece of jewelry or antique.

Co
Review №81

Always have a great experience at Houston Jewelry! They have an amazing selection, and and I always find something whenever I visit! Lily in particular has been very helpful to me. After helping me find gorgeous earrings and a ring for my mom, she got the ringed sized for my mom within an hour so she could wear it right away. She goes above and beyond!

Ma
Review №82

Great store. Maria and Sam took a lot of time to find out exactly what she wanted in a ring, and took time to teaches about what to look for in a diamond. Had the ring custom made and shipped fast! So nice to deal with and good price. Very happy customer (and fiancé).

My
Review №83

I had a deadline with customizing an engagement ring and they not only met the deadline but they surpassed my wildest dreams with the ring. What a beautiful ring under pressure. I am more than pleased with the work of art they created! Thank you Houston Jewelry!

Na
Review №84

I took my engagement and wedding bads here for sizing. Paid $160 and the turnaround was fine. My issue is the gentleman man that gave me my rings back told me they werent real diamonds. I didnt ask, he just told me. I knew that, but if someone didnt that could really cause issues in their marriage. Very unprofessional

Ar
Review №85

We went there to sell a few pieces of jewelry and we talked to Richard who was extremely calm, extremely knowledgeable and provided us with exceptional service. I had pieces from my previous marriage so this was a tough step for me and dealing with Richard made things so easy and honestly because of all the assistance he provided us and because he took so much time to assess what pieces we had and what items were valued at what cost, he also answered all my questions. I ended selling a few pieces and I also got to chat with the manager Gigi who was also very nice. We felt like we had just visited friends by the time we left the store. I will highly recommend this place for anyone interested in selling any jewelry pieces.

Ga
Review №86

It was my first time at Houston Jewelry and Judy was great! She was extremely helpful and patient with us. I will be back!

Li
Review №87

This was my first time in to Houston Jewelry. I came to get my wedding band and engagement ring cleaned. When I came back to pick it up it literally looked like a brand new ring! Michael was very helpful and called as soon as the rings were ready to pick up. He even steam cleaned a pair of my earrings for free!

Jo
Review №88

One of the best jewellery place in Houston.Very professional and great offer.Lily was extremely great at customer service and showed me the best diamond.Michael another rep at the store showed great customer service.Love you guys!!!

Ri
Review №89

Love my Houston Jewelry family! Always received fantastic customer service every time. Very knowledgeable staff with years of jewelry experience. Will continue to purchase my jewelry there.

Ma
Review №90

Excellent customer service! Steven is amazing!

Ro
Review №91

I went in for a new watch battery. The salesman, Michael Stringer was very helpful in assisting me, did the paperwork and asked me to stay and complete d the install of the battery in 7 minutes. Usually I leave the watch for a day or two on a battery replacement. Michael will help you with your needs. Bob

Mi
Review №92

They were very attentive and informative about their products. The sales person was the sweetest and the manager(Rex) was willing to work with us to find the right diamond at the right price. We left very satisfied with our purchase.

La
Review №93

Sold some gold here and they had great customer service! Michael Stringer took care of me and he was great! Great place to go for all your jewelry purchases and sales!

Al
Review №94

I purchased my wedding band from Houston jewelry 21 years ago. I returned today in search of an anniversary band. Michael was extremely helpful and knowledgeable and helped me find the perfect ring, and gave me a fantastic discount!!! You get much more personal service here and much better quality jewelry (at a lower cost) than the typical chain jewelry store!!

al
Review №95

Awesome experience with Judy, Lily, Mario and Jesse .. they do a great team! Very helpful and fast they fixed my wife’s ring and I can say it looks better than when it was new!Thanks again for everything !!

Pr
Review №96

I was here recently in order to purchase wedding rings, and it was a wonderful experience. It was very relaxed and didnt feel any pressure from any of the salespeople. Lily was the one who had helped me and she did a marvelous job of making us feel at ease and helping us find the right rings for us. Would definitely recommend coming here!

Ki
Review №97

They were very accommodating and friendly. Michael Stringer, our sales rep was so nice and knowledgeable. Will definitely be back to purchase jewelry in the future!

LT
Review №98

The best jewelers in Houston. Established over 50 years

Ha
Review №99

This place treated me with the same respect befitting a king (or queen). They also did not play any mind games and were very fast in negotiating an agreed upon price. Lily was great and so was GiGi.

Ma
Review №100

Went in to get a pin put in my boyfriends watch. Very friendly, they greeted me when I walked in and Michael who assisted me was very helpful and nice. Also spoke briefly to Ms. Clara. Great customer service. Id definitely recommend this place.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:9521 Westheimer Rd Ste A, Houston, TX 77063, United States
  • Site:http://houstonjewelry.com/
  • Phone:+1 713-784-1000
Categories
  • Diamond dealer
  • Diamond buyer
  • Jewelry store
  • Gold dealer
  • Jewelry buyer
  • Jewelry repair service
  • Watch repair service
Working hours
  • Monday:11AM–5:30PM
  • Tuesday:11AM–5:30PM
  • Wednesday:11AM–5:30PM
  • Thursday:11AM–5:30PM
  • Friday:11AM–5:30PM
  • Saturday:11AM–5:30PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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