Kerry is the best. She make our visit so memorable. She take her time to helps me select the wedding bands that match my need. I truly appreciate her hard working and dedication.

I arrived without an appointment (after a 1 1/2 hour drive from my home), and fortunately I was allowed in. Sales associate Dominic Gonzalez immediately assisted me, and I am overly delighted that he did. Dominic really knows the merchandise and was very professional & friendly. I guess I was expecting that sales associates @ a high end store like Cartier would be condescending & a bit snobby, but Dominic was totally not that at all. I actually felt that I’d made a new friend because he made me feel very welcome & comfortable. I just cannot say enough about him. He is the main reason that I had such a very positive shopping experience at this Cartier Boutique. Dominic is the best, and I hope his supervisor reads this.

I made an appointment by calling the store at River Oaks in Houston. When I arrived I was pleasantly greeted by the security. My SA Jesus was so wonderful to work with. He was able to show us the various pieces that we were interested in and was very patient with us. The whole experience was amazing. Cannot wait to add some more to my collection. If you are looking a wonderful SA I would definitely recommend Jesus!

The experience is great! Damon is very professional, honest, and helpful. My size is not available in store, so he have to order and have it ship. 6 months later, he still responds to my questions regarding pieces I wish to purchase! If you visit this store, go look for Damon! 👍👍👍

I wish there was a no star review! I have purchased several things at this location in the past. My husband wanted to go buy me a new bracelet today and when we arrived there was a sign outside the front door stating to call and make an appointment. We called and were told there were no more available appoints today. Seriously? You must be kidding me! I told her we were right outside and that I could see inside that there were only a couple people inside. Told me to make an appointment another day. HA! I’ll take my business elsewhere thank you!

Amazing store. They had an opening and we were allowed in with out an appointment. Dominic was amazing. He treated us very well and worked with us to find the correct ring size and style. I was quite happy with how everything went. Thanks alot Dominic

Great experience today - make an appointment with Isaac; he is very knowledgeable, patient and makes the experience very pleasant. I am very happy with my purchase.

I paid two visits to the store with same sales person Kerry since I was very interested to buy a Cartier bracelet. The first experience was OK however the second one was really unpleasant. The sales person Kerry was very impatient. She didn’t welcome businesses and even give me a lecture on what’s not worth trying. Awful customer experience with Kerry

I was brought here to pick out a present from my husband and I was provided great service and beautiful product. Great experience.

Very friendly staff, very helpful and welcoming. They are really backed up with their repairs due to covid so be patient if you need anything fixed

ISAAC TAPIAS. Remembering that name is key in receiving the full Cartier shopping experience. I was blown away by the attention and time he took with me. Furthermore, he is phenomenal at his craft and was able to GUESS my husbands wrist size from a picture on my phone so that I could surprise him. I absolutely love all the trinkets we purchased, but Isaacs customer service and knowledge out shined every single diamond in my new Love bracelet.

Had a great experience working with my sales associate, John. Didn’t feel rushed and he was super friendly and responsive! Highly recommend working with him!

Wow these people are rude... be prepared to be practically interrogated when you walk in the door. I was asked about 5 different (not very polite) questions about why I was there, when it was just a simple boutique pickup. When the Cartier guard aka “kari” finally let me into the boutique, my order was presented to me in a bag and that was it. I was not shown the item, as Cartier stated would happen during the pickup, and I was not offered for my order to be gift wrapped like I selected during online checkout. They just handed me a bag, and basically said have a nice day. A very luxurious experience...Not.

The sales team are great. Helpful. A little arrogant being every shopper knows they cant afford the jewelry they sell but it doesn’t matter much. Service guy Jake also rocks! Not the friendliest environment for Asians or Blacks but again, the staff can’t afford what they sell to customers.

We were told you had to make an appointment to shop, so we did, but while we were there people walked in off the street and they were fine. At one point a group was actually seen before us, so theres that. Either way, everyone was very friendly and seemed eager to help. They deliver a very personal shopping experience and offered a lot of assistance as we had a lot of questions about the products we bought.

Such attentive service - note they are going to stay with the by appointment only model; they do have new products in store that were not in the last catalog

Great place to shop and the selection is wonderfulIssac is great consultant and very knowledgeable about the jewelry here

Can I just say the Assistant Manager is not only gorgeous but absolutely delightful! I came into the boutique during the busy rush with no appointment and she kindly squeezed me in. Without hesitation she called on one of her staff members to assist with my inquiry and they were so helpful! Thank you for making my last minute shopping trip not ruin Christmas. The staff is diverse and kind and does not make you feel unwelcome. This is complete night and day from my Dallas experience. It’s due to my horrible experience at the Dallas boutique did I realize how important it is to write reviews. It’s important to not only rush to give bad reviews but also give good reviews as we sometimes forget to celebrate those experiences. So thank you again for a wonderful experience!

Well they say you have to make an appointment but nobody ever wants answer the phone. We live right around the corner we went over there no one was in the store or even showed up to the store for at least over an hour. I hope the owner can afford to keep the store going at this rate. Everyone around there is excepting people and it’s not like there’s going to be 50-60 people in the store at one time.

I truly loved the top notch friendly and very professional customer service I received from Erica. Thank you for being so helpful and patient in helping me find the perfect ring.

I wish I could give them negative stars for ruining my love of the Cartier brand! In a sentence, most degrading experience EVER! Now I understand why people of color should shop where they are appreciated, and not just tolerated. Let me start off by saying, I had a great sales experience with Kerry Seeto on 6/26/21 when I visited the River Oaks Houston location to purchase a love bracelet to add to my collection which I was going to stack with an existing juste un clou bracelet. She suggested a size up from my juste un clou because otherwise they would cross one other. Ok, she’s the professional. I went with her recommendation, completed the purchase, and left a happy camper. After wearing for about an hour, I noticed the screw on the side was cutting into my skin. I returned today, 6/27/21 (less than 24 hours from the purchase), and was shocked to learn how rude and unhelpful the staff would be to a great customer! Customer service starts at the top….the director Kari Gonzales, refused to exchange for the correct size (which they did let me try on and it fit perfectly!) because my bracelet was “worn & had skin on it”. Yes, my black skin was on it!! I asked her how I would know the size didn’t work without wearing it and showed her the proof of purchase from the day before. Despite the 30 day return/exchange policy noted on the receipt, she flat out refused to help me in any way. I asked for a higher manager, and she gave me a sticky note with a customer service number on it, excused herself, and called HPD to have them escort us out of the store because she will not do anything further. Lesson learned to never do business with such a dishonest bigoted group of people again. All I wanted was the correct size, now I want my money back! If anyone reading this knows how to escalate further, please help! Beware of shopping at Cartier River Oaks Houston if you are a person of color.

Stopped in for them to size me for a ring. I know it was by appointment only.. however, I just needed a ring size and I could order my ring another time. They couldn’t even accommodate me to size me for their ring. The service was unacceptable.

I see others have interacted with him as well so I’d like to chime in; Damon was a pleasure to work with! He is extremely professional and personable and made the experience shopping here great. Thank you for all your help and kindness!

I purchased the cheapest jewelry, in river oaks everything is fine, she gave me cleaning kit and travel pouch and some sample parfums, i appreciate that., the only thing that i really dissapointed, she didn’t wrap my jewelry box with nice wrap paper with red wax sealed that i expect it, instead only covered with paper and tape, no wrap . I saw in website or other peoples in youtube who unboxing their purchase although they bought online or in a store, they got a nice packaging like in Cartier website. It would be nice if every boutique or store would be consistent offer that special experience at the time of purchase .

Store saying close at 5pm and we’re arrived at 4.45 but they asked us to go home as no Sale Associates there. I guess Cartier makes too much already so they don’t care on selling the $7,000 bracelet anymore? Disappointed!

My engagement set was created by Cartier bespoke service and its lovely. I like this store, they let you walk around without bugging you, which is common in luxury goods stores. Some people leaving feedback are used to naggy sales associates and seem to prefer that, but not here. Huge fan, Cartier, keep making beautiful pieces.

Service at this location is terrible. I am currently in the store writhing this review. I initially came in for a quick bracelet clean and was told my item will be ready in two business days and I would receive a call from one of the store’s SA. A week went by and I didn’t receive a call or text so after about 15 phone calls I finally got someone on the phone. I was told they were behind on service calls and that’s the reason why no one called me back. I was told my bracelet was ready and I was welcome to come in and pick it up. I went in the store when it first opened on May 16th at 12pm. I waited for over an hour to receive my bracelet that was dropped off for a quick clean. I checked in the with host serval times to see what the hold up was and she kept informing me someone is working on it. I spoke to three different SA’s and no one seemed to know what the hold up was. Another common factor- each SA asked me for my name and said “they’ll work on it.” It took me an hour and ten minutes to receive me bracelet. I’m not sure what the deal is with this boutique, but I will definitely never return here!

Cannot say enough amazing things about Damon and his amazing service!! It was such an unforgettable experience purchasing the Love bracelet that he made so special for me for my birthday. Definitely request him to help when you come to this location! He is one of a kind and such a gem! A great representation of Cartier and the value of your investment in their products.

Great place for shopping with a very friendly workers

Great product terrible service .Shanika at the door is not accommodating to her clientele. Maybe better suited for a fast paced diner . Not interested in the attitude . I will search for my Cartier online or at another location .

Tried to make an appointment online and was unable to. Called this location and no one answered the phone. Based off of other reviews, we decided to do a walk in and was turned away at the door. We were told we had to either call or stop by to make an appointment. Doesn’t make sense.

Appointment required, always on time with great service.

Great service. Very organized and sfae due to covid. No long wait, due to appointment.

Horrible customer service. I’m very disappointed.They don’t do want to do anything.

We got free champagne!

Very bad service. Had my bracelet resized. They called me left a message its ready and I tried to called to make app for curbside pickup but no one answer. I drove all the way from Katy and they saud I have to have app. How can I make app when nobody answer the phone ??????

Great service as always... And that new panther pen, Wahoo!!!

We came to this Cartier location with my wife on her birthday to get her a specific handbag.Because of covid policies, we had to make an appointement a week before for a specific time and we also mentioned which model/size/color we wanted to see during our visit.When we arrived, we had to wait for over 30mns, after which no apologies were ever made. The bag (color and size) that we asked to see wasn’t presented to us. Couldn’t they have called to let us know they were running behind schedule and didn’t have what we asked for?Part of the experience of shopping such luxury items is the way you are being treated in the store and this one had a complete opposite effect.I’ve shopped multiple times at Cartier in Manhattan (and had a delightful experience each time) and in my humble opinion the Houston location is hurting the brand and not of its stature at all.

Cynthia and the rest of the staff here made the experience great with multiple purchases.

Such a luxury to shop there! Very customer service oriented and pamper you with sparkling water or champagne while you shop their beautiful jewelry. Love Kerry! She is always so welcoming, friendly, knowledgeable, and professional!

Jesus helped my wife and I select a love necklace that we were wanting. He also let us try several other options just to make sure we were happy w our choice. Jesus is a good advisor and also friendly. We recommend him. We’ll be back!

I was also in there to exchange a piece of jewelry. The employees there could care less about helping clients. The manager or regional manager needs to give this store a good lesson on customer service

Great selection of love bracelets, have bought several at this location. Good service.

This store has the worst customer service, especially for existing customers. The service manager was rude. For being such a high end store, I would have expected much better. Would strongly recommend avoiding the store. The products aren’t well made and if there is an issue they offer poor service support.

Agreed with the first commentator that there is a lack of acknowledgement from staff when you first enter the door. We stood at the counter for a good 20 minutes and no one approached us offering assistance. Once Jim Gray came to us, he was very helpful in selecting the rings of our choice. He offered advises about sizing, maintenance of jewelry, and helped us to order items not readily available in store. He explained services very clearly and helped us design the engravings. We had to go back the next day to make small changes to the sizing and he was very helpful in completing the order adjustment.With regards to the products, we couldnt have been more pleased. We preferred the limited selection of understated luxury, the quality and attention to details, such as fine proportions of the metal to the gem, proportions of metal width to the fingers, and proportions of the overall geometry and the weight of the rings are unparalleled; Extremely thoughtful, refined/well executed products which accentuate timeless designs. Maison Cartier is not for the superficial eyes.

Excellent experience. Cartier offers many items like watches, jewelry, glasses, leather goods and more. Great store.. very professional and classy ✌

Great customer! Enjoyed my time there

Very courteous and very friendly service.

Convenient upscale location. Well trained professional staff. Remarkable service and unmatchable quality!

Great service

Amazing customer service at this location also a very well organized and clean location one of the best ive been to

Love everything about the quality this brand makes from purse to watches which are my favorite to sport... Enjoy shopping.

Cartier still has just about the best jewelry in the world, but here at the Houston, TX. location there are some choices that have to be special ordered. Thats frustrating. Overall though Im very happy we have a store here.

Can’t complain. But definitely not feel very welcomed either. Your typical Cartier experience.

I love this place great service me and wife shop here all the time ask for Jason he a great guy.

BEWARE: very unfriendly refund policy. NO REFUNDS. You are welcome to make an exchange but no refunds. Exchanges and store credit only. Cartier is not very upfront about this policy, I’m sure if people knew there were no refunds they would certainly give the purchase a second thought and possibly not return to the store. So if you purchase a gift for someone you better make sure the recipient is going to like it because you are stuck with it, no refunds. I give Cartier one star because of this policy.

The staff that works at Cartier Houston should either be replaced or send to an extensive training on what a true luxury experience and customer service is about! What a contrast with Cartier Paris. No one greets you upon arrival. Every staff member makes you feel like they are doing you a favor. Cest ridicule!

Michael is always a pleasure to when I stop by.

Had a great experience looking for my future birthday gift list. Will return this week to purchase them.

Absolutely cute little store to hold all the classic jewelries. Our sales person was very patient and knowledgeable and helped us greatly.

Great service from Isaac.

Great experience buying here, plenty of places nearby to celebrate the purchase

The best leather products and watches are here ❤️❤️

Get over yourselves. I like to browse when I first walk in. That privilege stuff these posters are talking about. Needing to be acknowledged your there lol . I hate when you walk in a store and they are all over you like Tiffany omg let me look for a second.... great store, great staff.... Shop here a lot . Once you ask for help they help you immediately....If they are busy they cant trip over another customer to acknowledge that you have arrived. So when they start doing that then your gonna have a problem and want to be left alone....Great store THEY LET YOU LOOK AROUND AND WHEN YOU SAY hey can you help me. They are right there....

Walked in with my husband and 2 kids. After roaming around for about. 15 minute we were approached by Sha Lilly Groves who seemed like she didnt want to help us or she didnt like her job that much. We asked her some question regarding some products she kept her head down and didnt want to directly answer our question or she didnt want to help us. Finding out after I purchased my product that she is the store assistant manager. Wow she needs some training how to communicate with customer that walk in thru that store. Horrible service!

Amazing place for beautiful jewelry. Ask for Michael and he will take care you

Beautiful jewelry, but pricey! Quality seems to be the rule.

This place is terrible. We come in and after 20 mins, nobody seems to be willing to assist us! Worst Cartier store I had ever been to. A few years ago, I bought an engagement ring in the Chicago Cartier store, their service was wonderful! I would rate this store 0 if I could!

Friendly helpful staff and great products, of course.

Great place and location. the service there is always too notch

Beautiful location compared to others but the staff service is a little lacking...

Great customer service!! Can’t wait to buy here again.

We got to the store willing to buy and after 15 minutes nobody even acknowledged or approached us. Horrible service.

I visited houston in october of 2016 and i must say the city and its shops are beautiful! I stopped by the Cartier in houston knowing exactly what i wanted a love ring! I entered the store with my aunt and grandmother and was immediately helped by a women she showed us to the love collection and was very kind after a minute or two Kerry Seeto my sales associate came and greated me & my family and continued to show us the love collection. I tried on many rings she was so kind and even gave me advice about what color of gold would look beautiful on my skin type and what rings would look good stacked I really needed that help because i am very indecisive. She offered me and my family refreshments but was rudely interrupted by my uncle! I could have stayed in the store for hours looking and the love necklaces and the Juste un clou. This store was gorgeous the staff were beautiful and very professional! They even sent me a New Years gift TODAY three beautiful books of cariter jewelry & fashion... my father now wants a watch. I will be contacting Kerry Seeto again somtime this year for my new love ring in rose gold! Very lovely store i recommend you visit and shop with Kerry Seeto

Diamonds are a girls best friend!

Just got myself a really icy necklace from here.

Very good customer service

Very helpful staff.

Been there twice recently. Cold shoulder and not feel welcome at all. Don’t want to come to this store anymore!

What can I say! The experience was “WOW!😍

Too expensive

Ok

Cartier!

Quality and elegance guaranteed.