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Houston Gold Merchants
2120 Welch St, Houston, TX 77019, United States
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Houston Gold Merchants
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Sc
Review №1

We have used Houston Gold Merchants multiple times. Every time has been great. Treated with respect. Gently walked through the process. Can be intimidating for someone not in this business. Always feel we are getting a fair deal. Highly recommend.

R
Review №2

Checked several places. This one gave me the best price. Stay away from pawn shops if your selling gold.

Ka
Review №3

I’m so glad I found this place! Brian and Rachel are so knowledgeable, kind, and helpful. I priced some scrap jewelry at 3 places and felt best about selling with them. Highly recommend!

Am
Review №4

I cannot say enough about the professionalism, integrity and excellent customer service provided by Brian and Rachel! Brian took the time to explain the market value of the items I was interested in selling and gave me a far better price than I had previously been told by other buyers. I highly recommend and look forward to future business with Brian and Rachel at Houston Gold Merchants!

Ge
Review №5

After much consideration and research about purchasing physical precious metals, we decided to visit Brian with Houston Gold Merchants. Hands down the best experience we could have hoped for! Brian is an honest and knowledgeable merchant in his field. He spent several hours with us researching and explaining the ups and downs of this market. As of the date of this review, my wife and I have made two purchases from Brian. We will continue to work with Brian and I highly recommend Houston Gold Merchants for your purchasing needs!

Pa
Review №6

I brought Brian a 24k gold bracelet. After testing and verifying the gold, he gave me a very far price. He paid me cash. It was a very straight forward process. The facillity is on a quiet street and the building is very secure. A mask was required and they have taken many precautions to keep visitors safe. I would recommend Houston Gold Merchants to anyone looking to buy or sell.

Co
Review №7

Great place 👍 went sell. Got the going rate..Took last than 5 minutes. 🤣

Ma
Review №8

Great people, took the time to explain premiums, the difference in coins, and how to not only buy, but also sell precious metals. Thank you!!

MJ
Review №9

This is an amazing place! The staff is trustworthy and professional. Rachel and Brian always give excellent service. I really appreciate the way they conduct their business.

Ed
Review №10

Had a very professional experience with Rachel today. She was prepared, informed, and was able to educate me on the whole process. I felt comfortable and safe in the building with as well as safe from any spread of Covid. This is a great place!!

fr
Review №11

The secure beautiful neighborhood of Houston Gold Merchants was a big plus. Also the gentleman I dealt with was personable and knowledgeable about the gold market. I felt I was receiving a real-time value for my gold, all the while seeing the verifications on screen in front of me. I have recommended this merchant to my friends and family.

ch
Review №12

This is the best place for buying or selling gold. We took our gold to three places. The first offered 862 dollars. The second place offered 1020. Then we were quoted by Houston Gold merchants 2005. Brian is both friendly, fun to talk to too. very knowledgable and most of all an HONEST MERCHANT. If you dont come here you are throwing money away.

Ca
Review №13

I went to purchase some bullion and unfortunately they didnt have what I needed in stock, my fault for not letting them know I was coming in advance. They made some phone calls and within an hour were able to acquire exactly what I needed and priced better than anyone in Houston. Give them a try, youll be glad you did.

Ty
Review №14

Just got off the phone with the owner Brian. I was impressed with his professionalism and the knowledge he provided about the metals market. Ill definitely be coming in to sell/buy with Houston gold merchants from now on. I highly recommend them!

Qu
Review №15

I used their quote by phone option and got a very competitive price. Very professional. I spoke with Rachel and she was super informative and gave me a sense of ease with dealing with a first time transaction. I definitely recommend this place if you’re looking to handle anything with precious medals. Thanks again guys!

Uc
Review №16

I had a great experience! Knowledgeable, open and transparent business practices and great prices. I was really impressed. I had been to another establishment in Houston that turned out to be shady. Highly recommend👏

Ge
Review №17

I’m currently in the middle of moving and while I was packing up, I found some gold jewelry that I never used and didn’t want to bring with me to my new home. I was told about Houston Gold merchant from a friend and decided to to check it out . As I have never done this before, Rachel was so helpful and the process was very simple. I didn’t feel like I was getting “robbed out” and I actually got an offer that was way more than I expected as well. Thank you so much for helping me out and 10/10 recommend! 👍🏼

Mi
Review №18

Excellent service !! Rachel was very helpful and insightful will be back soon!

Ma
Review №19

If you call before you visit the store Brian will make time to see you.I called 15 minutes ahead and got in no problem!I was offered fair market for a couple tubes of silver eagles.I have visited many stores in the Houston area to trade and sell. This one is top of the list.Thanks again!

Ke
Review №20

I had an excellent experience with Houston Gold Merchants recently. I went to sell some dental gold, did that along with three KRUGERRANDs because of their very fair pricing. Rachel M. was very helpful taking time to answer all of my questions. I never understood the acid testing so she tested the dental gold in front of me. I like the appointment process as it limits crowding and the focus is on the customer. The owner Brian came in the office and I had a nice chat with him. I highly recommend HGM.

Lo
Review №21

Brian is thorough in explaining the selling/buying process. Straight forward and honest. No pressure to make a decision and explained other options and avenues. I felt very comfortable during the whole process. He was not bothered by questions asked and provided reasonable answers. in laymen terms. Very pleased with my decision to do business here.

Ro
Review №22

Brian at Houston Gold Merchants is one of the nicest and most honest businessmen I’ve encountered. My family and I needed some emergency money and found ourselves in a severe time crunch with some valuable, but difficult to sell quickly without loosing a huge amount of their value, selection of various jewelry pieces. Brian worked with me immediately - I came in the shop around 2:30 and he called and emailed various people until he found me a buyer. And, get this, he did not take a commission of any kind. I couldn’t believe it. He got me to a specialized purchaser (who stayed open past closing to meet me) and all of this was done out of the kindness of his heart. In this day and age, it’s rare to interact with people who take the time to care and help to pay it forward by helping out another human being. I am so thankful- and just when things looked bleak, Brian at Houston Gold Merchants really came through for me. He deserves a gold humanitarian award! Thank you for all of your help and we will be working with you again very soon. We definitely owe you!

Ma
Review №23

Strongly recommend Brian for all your gold, silver, jewelry and collectible interactions. We had been to two other dealers and experienced extremely different transactions in all three situations. The first dealer was extremely formal, pushing the paper across the table, only to divulge a price that is a fraction of what you might think the value to be; the reality, we came to realize. (Brian was competitive in his pricing.) The second merchant did not even look at our piece; saying it was not genuine.Our visit with Brian was totally different and quite pleasant. He was knowledgeable, attentive and detail oriented. He was honest, upfront and genuine. He gave us a square deal on our hollowware piece. I would not say that Brian is your typical merchant. He was hilarious and had a philanthropic, hippie soul that made this small portion of our day, forever, memorable. YES, you will find that out if you seek his services! Total bonus points for his sense of humor and his personality! We left not only entertained, but also with a bit of extra cash in our pockets.We will, surely, seek Brian’s services in the future!

Da
Review №24

”My wife and I read a bunch of different reviews and eventually chose to visit Brian’s store. All the reviews about Houston Gold Merchants are spot on. It’s easy, comfortable and he takes the time to show you everything. He showed us his percentages versus other dealers, how he checks the karat weight - and when it was done, he gave us a bunch of money!! If we had anything else to sell, we’d def go again.”

Na
Review №25

Great and honest business!! I wish this was my first stop shop to sell my Gold and silver. I appreciated the knowledge and honesty provided by Brian (Something you do not get from other shady shops). He has great hospitality and was super professional in doing the exchange. Would highly recommend this place to anyone wanting to sell their Gold without feeling nervous and uneasy to do so. So glad to have found this place! Happy customer :)

Ti
Review №26

I contacted Houston Gold Merchants (sent an inquiry around 4 or 5am on their website) to sell some grams of gold and Brian replied that he received the message and would contact me during business hours. Nice! Not only did he give me the current price of gold for the grams, he was timely with our appointment, communicated promptly, shared some market knowledge and is just an overall professional, a very pleasant transaction. You cant go wrong with this company ... if I have a future need, Houston Gold Merchants is on my list of contacts. Thanks!

Al
Review №27

Brian was extremely courteous and knowledgeable. He answered all of my questions and provided many options both for purchasing and selling gold coins and bullion. I highly recommend this business!

Al
Review №28

Brought in couple of gold pieces with small diamonds- priced fairly- reputable dealer that checks background. Wrote check and completed transaction in1 hour! Great business

ko
Review №29

As someone who deals with resale a lot I can’t recommend Brian any higher. He was honest with me and worked to help me get a good price for my ring (even if it wasn’t from him). I recommend all of my friends come here for his help and services

C
Review №30

Came into the establishment very recently and was blown away with how helpful Rachel was to me. Not only was it nice to recieve funds from them, it was also very informative and she was extremely knowledgeable and helpful to me. A nice experience!

Re
Review №31

I brought in a gold wedding band. Rachel and Brian were very helpful with pricing. It was a smooth transaction and I highly recommend coming to see them before going anywhere else.

Sa
Review №32

Brian is great. He is honest, transparent and fair, exactly what you want in this line of business. He is also very patient and invests time educating customers so that they fully understand the process and feel good when they walk out the door. I totally recommend Brian and will definitely go back.

Am
Review №33

This was our first gold-selling experience and we were kind of expecting a slimy-used-car-salesman/pawn-shop kind of atmosphere, so we were pleasantly surprised! Brian was great!! He was totally normal and pleasant, explained everything, and gave us a fair price. No sliminess! Go here for a great experience! :)

Re
Review №34

Easy to do business with. Rachel was professional, friendly and competent.

Jo
Review №35

Great Person, Great Service, Very Reasonable and explains everything to you about selling your gold. HIGHLY RECOMMEND to sell your gold and other precious metals to Houston Gold Merchant. Very nice person and amicable. SELL YOUR GOLD TO Houston Gold Merchant. Very fast and easy to get your cash for your gold. Received more than expected.

Ho
Review №36

I walked in to the store just wanting an estimate for my gold, but Brian (the owner) was extremely helpful explaining everything with the process. He was upfront and very honest with me...not to mention very down to earth type individual. Even though I didnt cash in my gold at this time, I really appreciated his honesty and candor. I will definitely go back. Thanks, Brian!

Je
Review №37

I seldom take time out to write reviews on companies that I do business with throughout the day unless I’ve had a truly exceptional experience. After extensive shopping around I settled on doing business with Brian at Houston Gold Merchants. Not only is this a great place to sell old gold and silver you might have lying around, it’s an awesome place to get an education about the market. I really appreciate the patient, consultative, and friendly approach Brian takes to doing business. Thanks Brian for a job well done!

Ro
Review №38

Rachel is very helpful. She was able to aquire pieces that I wanted for my collection, very reasonably priced. Definitely earned my business.

No
Review №39

Great people, took 5 minutes, great experience!

Ma
Review №40

Hi, we had one of the best experiences with Mr. Brian who explained everything about the business. Thank you very much for your time, sincerity and honesty. We highly recommend it. Sincerely Maria and Victor

Ri
Review №41

Brian doesnt cheat and is a very trustworthy person. He goes out of his way to explain everything to you in a way that you can feel absolutely confident in selling your gold for the best price. Overall the whole process was smooth and quick. Would definetly sell to again!

Ta
Review №42

Brian is very trustworthy and prompt, always gives a very fair price. I would highly recommend him.

Lu
Review №43

I easily got $300 more than I thought I would; great guys who know their stuff!

Ch
Review №44

Rachael was very helpful got me taken care of immediately after my mind was made up.

J
Review №45

As per the other many reviews, Brian is what you always want in someone to do business with, honest, clear with a long term view. Honest, as he tells you exactly what is his gain, price he can take your gold, and if he sees it will not be a good trade, he will tell you. This ensures you go again and again with him. True professional.

an
Review №46

I wrote a review for Brian and Houston Gold Merchants on Yelp, also. He was THAT helpful. Two reviews for one diamond engagement ring! He went far above the call of duty.

He
Review №47

I sold a golden chain there and got a good price and attention. Recommended

Ju
Review №48

Highly recommend! Amazing experience.

Bo
Review №49

Had a great experience here, fair and honest pricing! I would highly recommend to friends and family!

Mr
Review №50

The customer service is out of this world.I will never sell gold anywhere else again!

Je
Review №51

Top Shelf experience from start to finish. Brian is extremely helpful and informative, the transaction was honest and fair, and I left with more knowledge and information than I came in with. I dont quite understand the previous review knocking Houston Gold Merchants for helping the reviewer find a better deal? How many businesses would do that? A+ as far as Im concerned. The bagels arent bad either. =)

Je
Review №52

Charming and attentive, as well as honest and fair. We were new to the experience, but he walked us through every aspect of the transaction. I really appreciated the knowledge!

An
Review №53

Brian is an honest, thoughtful buyer. He doesnt pressure you into a decision you are not comfortable with and he is willing to do the research and even take a special item to a jeweler or antique seller to see how they would value the item- in case its worth more than the melt-down price. He did this for me with an old bracelet and when it turned out that the antique dealer wouldnt buy it, and I wasnt comfortable selling a family piece for the melt-down value, he put no pressure on me at all. He also suggested that I could hang on to it as a sort of savings account and possibly sell it when gold prices go up more. He got nothing out that particular deal since I kept my piece, but he certainly has me as a very loyal customer!! He is very up front, shows you the current market value, weighs everything and tests the metal in front of you.

Al
Review №54

The owner, Brian gives a good name to an otherwise suspect industry. With the proliferation of Gold Merchants just hitting the area, it is refreshing to find an honest to god gentleman. I would recommend selling your precious items to Houston Gold Merchants without reservation.

An
Review №55

Brian is thoughtful and honest I enjoyed the experience thoroughly. He is well spoken and runs a clean shop highly recommend this top buyer in Houston

Ra
Review №56

Knowledgeable and courteous. I will definitely return.

Pe
Review №57

Smooth transaction. I learned more about bullion than before. Will look for Brian on any future sells or buys.Thanks

Ba
Review №58

Customer service is awesome! I didnt know what to expect, first time in a place like Gold Merchants. Spoke with Alisha, she seemed to know what she was talking about, and I got alot more for my old gold than I thought I would. I would recommend this place to all my friends, check it out.

th
Review №59

Its so great when i sell my gold here with best price!

Dr
Review №60

Brian lowballs to much all he Wana do is take peoples gold with his lowballin ass

Ed
Review №61

Helped me out with a bitcoin scam and price was very reasonable.

Da
Review №62

If ur in a rush sell at shops....if you have time sell online.people will buy all day long at 50 cents over spot.

Jo
Review №63

Thanks Brian!

Re
Review №64

I have been selling gold coins for some time. Im sorry to admit that they had been cheating on me until I met Brian. He took the time to explain to me how the buying / selling of gold works, what to look for on the internet before selling (market price), and how to do the calculation so that one knows more or less how much is an acceptable amount to sell. Incredible, no one else had wanted to explain it to me before. That same day at the Houston Gold Eschange, they quoted me the same coins for 250 USD less each one !!! If I hadnt gone with Brian I would have lost $ 1,000 on the sale of four coins.In addition to being a very friendly person, who takes time to explain and serve the customer, Brian also speaks Spanish and can serve anyone who speaks Spanish. Very happy, I will do business with him again on my next visit to Houston.

Lu
Review №65

The best experience! Amazing customer service, friendly, funny and professional. I recommend this place to sell that gold pedaling that we are running and we do not know what to do with it. Brian the owner, takes his time to explain everything in great detail and delicate. I never thought that my bits of gold had the courage he gave me. Thank you very much and I will continue to look for more pieces that only get in the drawers to convert them into cash that I can use to vacation.

Information
29 Photos
65 Comments
4.9 Rating
  • Address:2120 Welch St, Houston, TX 77019, United States
  • Site:https://houstongoldmerchants.com/
  • Phone:+1 832-259-7225
Categories
  • Gold dealer
  • Coin dealer
  • Investment service
  • Jewelry appraiser
Working hours
  • Monday:10AM–5:30PM
  • Tuesday:10AM–5:30PM
  • Wednesday:10AM–5:30PM
  • Thursday:10AM–5:30PM
  • Friday:10AM–5:30PM
  • Saturday:11AM–4PM
  • Sunday:Closed
Service options
  • In-store shopping:Yes
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