I bought a beautiful truck from Big Star Honda. Stephanie, our sales associate, she was great. She was perfect in answering all of your questions and getting us out of there with the truck we wanted. She was a very great sales associate and I HIGHLY recommend her to anyone and everyone that is looking for a vehicle. She also went above and beyond when answering all the questions I have, even after we left the dealership. I really loved my experience.

Great job service rep Sang, fixed my car radio code after battery replaced.Bough my car here and have had services for oil changes .Always good service

This was an excellent car dealer experience. The salesman Melvin and all employees were courteous and knowledgeable. They worked with me to understand my needs so that I could make a successful car purchase. The quality of this dealership definitely matches the quality of Honda motorcars. Every employee I encountered, from the receptionist to the gentleman washing the car outside, met me with a hello and a smile.

Jesus helped us out getting our Honda CR-V and he was amazing. The other staff there were extremely nice and helpful. They have a new way to sign documents that is really cool and all electronic so not nearly as many hard copies on paper are needed and it is really cool (Like an Ipad the size of the whole desk lol). Also they gave us a lot more for our trade than what I thought they would. The only reason why I am not giving 5 stars (I would give 4 1/2 if i could) is because we had issues with the computer sending out our credit app and it took forever but we still got done in time for my to get there and just sign (she had to work a 14hr shift and didnt want to be there long). So thanks Big Star Honda we love our CR-V!!!!

Bought a 3 year old used Certified Preowned Honda Pilot from Big Star Honda last year. Within the first month, we noticed it had some shifting issues. After taking it in to another dealership (Keating Honda), turns out it needs a new transmission. I truly cant believe they sold us this car. Thankfully, we are covered by Hondas warranty. But this confirms to me that Big Star is completely unethical. I will NEVER buy another car from them, and openly tell everyone to avoid them at all costs.

Very friendly, not pushy and FAST! The salesman Lee showed the car explained some detailed I didn’t know and conducted the whole process in a very professional manner. The finance process was equally impressive, we weren’t there over an hour and drove off with our vehicle of choice. An absolute pleasure to do business with.

We went to Big Star Honda on 9/6 when we purchased a used 2015 Jeep Cherokee. There was a check engine light on that the dealership assured us was a minor fix (some recall just needed to be updated) and gave us a written agreement that it would be fixed. Because we needed a vehicle to get to work and they had no loaners available they told us to take the vehicle home and bring it back over the weekend so they could fix the check engine light.We took to vehicle back 9/10 and have not seen the vehicle since.We went back up to the dealership 9/13 because we had been calling and emailing for an update with no response. We were first told the vehicle had been taken to a sister dealership because their service department did not know how to fix this minor issue but in all reality it was still sitting in their service department. We were told we were not going to get a loaner because they didnt have any. It wasnt until we asked about the return policy and to speak with a manager that they magically were able to get a loaner. On the loaner vehicle they wrote an expiration on the tag of 9/18 and it is now 9/21 and we still have the loaner with again no update on the vehicle we purchased and they dont seem to care at all that the tags are expired because cops arent pulling people over right now for expired tags.This dealership KNOWINGLY sold us a vehicle with problems and convinced us it was okay to take home so that we are unable to return it because we took possession by taking it off the lot. They are making no effort to keep us informed or updated on anything. Myself and my fiance have called the manager and left voicemails, again, with NO RESPONSE. Big Star Honda has the WORST customer service Ive ever experienced and we are looking into what legal action can be taken.

I recently went car shopping here. Be careful going in with their online listings, they do not honor the prices shown on their website. I looked at several of their pre-owned vehicles and all of them were severely marked up from their original listing price. For example, the 2020 Hyundai Accent that I looked at was listed for around $16,500, with taxes and fees one would expect the out the door price to be near $18,000. However, even with the trade in and $2000 down payment, they were asking me to finance $21,000, bringing the total price to over $23,500. They had modified the vehicle and added over $3,000 of upgrades but did not disclose them anywhere in the listing. It seems incredibly shady, in all of my car buying experiences I have never come across a dealership who intentionally lists the car lower than their actual asking price. Once you do buy a car, the whole process is smooth and professional, but be warned that the prices are not what they appear to be.

Called the dealership about a vehicle and the sales lady, A****, said she will have the vehicle in the front ready for us. Got there 30 minutes after the call and waited about 20 minutes because the vehicle was not ready and they could not find it. We saw the vehicle and confirmed the online price and just like other reviews, the price online is NOT what the vehicle costs. We asked how much is it and she said I dont know. We asked if she can find out because obviously if they do not honor their online price, we would like to know its cost. She left and about 15-20 minutes later a manager(?) went right passed us and said good evening, got in the vehicle we were looking at and drove off. Maybe he went to take it to look at it and make up a price? Not sure why everything had to be so shady and secretive. Well, we secretly walked out. If he would have introduced himself and explained what the process is for his made up price and how long it would take, MAYBE we would have waited. Do not waste your time. There are a lot of dealerships in the area to go to.

The salesperson, Stephanie is great. The only thing that was not good, the 3200 dollar extra charges they want to charge you! That’s entirely too much to charge! I was able to get it taken offExcept for the 1000 they charge to get the car ready to sell.

Absolutely hate this place. Me and my wife came and did a trade in. Everyone was unorganized. After we did the contract months later they said they had issues with the deal. We had to come in and sign different papers. Everything promised was recorded in n the room with the finance chick. But they forced us to sign the new contract in order to get what was promised. After we signed the contract they gave us the run around. Mind you ofcourse all the manager says now is the sales guy dont work here anymore. The bank ended up repo the vehicle only a month out and big star took our trade in. The contract was never sent to us. So we lost everything. This place is trash. Id advise you to read all the 1 star reviews before bringing your business here. They stressed us out so much. Worst experience in our life

Nnamdi stayed in touch with me til I was ready to come in. He greeted me professionally, kindly and with a smile. He spent time to make the process easy for me. He is a very good car salesman in my mind. I am happy with my purchase. Juan Garza also was equally informative, patient n professional. I am happy I just bought my 6th car at Big Star Honda 🤗👋🙏

Big Star deserves only one star. My experience here was pretty miserable. Came here to buy a car, knew what I was looking for, and left without a vehicle. They offered me a deal with a bunch of unnecessary add ons after I got approved through their finance team. I requested that they remove the add ons, they continued to insist on the add ons, and even refused to sell me the car unless I agreed. It was a complete waste of my time (around 4 hours). I must say that I found a much better deal with “Carvana” (2016 Honda Fit with only 8,000 miles) priced lower than the Civic I was looking at here and of course, without all the add ons. “Carvana” even got me a much better interest rate through their finance team and the customer service was excellent. Completely changed my car buying experience and I didn’t have to go through the hassle of dealing with pushy salesman like the ones here.

It was an awesome experience from the Sales personnel to the financial team. Melvin Paz helped us shop around and we found the perfect match for our needs. And Mario in financials explain all the paperwork process in a way we understood. Overall we were very satisfied with our purchase and the experience at Big Star Honda. We will definitely buy from them in the future.

Overpriced with ads ons not recommended wanted 32k for a 2022 Honda Civic EX go to classic Honda in Galveston no ad ons fair price paid less than 28k for it. Make sure you put a deposit as the market is tight and cars are selling fast.

In July 2021, with 22,533 mileages, my vehicles A/C cannot generate cold air. I took my vehicle to Big Star Honda at Gulf Freeway Houston, TX 77034 for diagnostic on 07/30/2021, and it took Big Star Honda until 08/04/21, which is 6 days later, to notify me that my vehicle have leaking A/C. It has been two months until date my car still sitting at Big Star Honda’s lot still not getting fix. If anyone know how I can have my car getting fix, please let me know.

Best Buying experience ever! Danny, Daniel and Michael were so helpful and nice! They really did everything they could to get the price I wanted. They are seriously amazing! I don’t think I will ever go anywhere else. 20/10 experience.

First time I used this dealership for a simple oil change. I’ve waited a little over an hour before but to wait over three hours. What’s the point of having/making an appointment to still wait over three hours. Honda you have to do better with your time management in services.

Went online to confirm the car I wanted was available and was told by Rene that it was. Scheduled an appointment to check out the car. Drove 30+ miles to get there. When I arrived I was made to wait for Rene only to find out he had left. When another salesperson came to help me he found out the car wasn’t even there. When I messaged Rene to address the issue he stated he didn’t know the car wasn’t there and also implied that the fact there were no pictures online that I should’ve known the car wasn’t there. He didn’t even apologize. Terrible experience.

Michael T. Nguyen is awesome. The whole Honda team is awesome. I love them. This my second car Ive purchased from them.

The guy that was as helping me was nice. But when it was time to make a deal he was making so many promises and when it was time to go to financing they told us it was impossible so that wasn’t good. If that wasn’t bad when he scanned my ID he forgot to give it to me and later on when I ask for it he said he didn’t have it that I had it. So we spent like 20 minutes looking for it turns out that it was in another person car that we didn’t even test drive or anything he had forgot it in there. If u have really good credit this guy could help u but if your credit is just good or normal he will make you promises that he can’t keep.

I recently came here to buy a car and I couldn’t be any more happier! From the beginning Blake Martin was very helpful and very sincere. The first time I went the car I wanted got sold right before I got there so the next time I went Blake looked through the inventory and helped me choose the perfect car! I highly recommend Big Star Honda to anyone!

Worst dealership and would never recommend someone here. They did a simple oil change and when I got home the oil spilled all over the driveway, dealership claims it was an old filter. So if it was an old filter then you didn’t change it right? Now they had me pay to have it towed and refused to give me a refund after they ruined the car, and engine and who knows what else. Don’t buy from here, read the reviews. This place is in the ghetto for a reason.

Our experience was great! This is our 5th Honda purchase. Great reliable cars.

Online price was 21,988 but on paperwork they had it at 23999 until i noticed it. Also they charge for nitrogen which is a rip off our air has 78% natural nitrogen in it already not to mention the 900.00 prep fee that the manufacturer already gives them money for gas in the tank and dealerships get a certain amount for car wash maintenance etc then lets not forget 500.00 for ceramic tint and 1500.00 for a GPS that comes standard with the package trim of the model of car which was fully loaded i guess this how they treat you when you come with your own financing and know the ins and outs of the dealership i wouldnt recommend this place to anyone

Great customer service. Made car shopping an awesome experience. Bought Honda Certified with low interest rate.

Big Star Honda is AMAZING!!!!! Sales Associate Mr Blake Martin is very professional, knowledgeable and easy to work with. I was VERY impressed with the service I received from him from the moment I walked in and all the way through the purchase of my new 2021 Honda Passport. Thank you Big Star Honda - you now have a life long customer.Amanda 😍

Does anyone know who to contact?? I bought a used car a few weeks back and they wouldn’t let me take the car to my own mechanic so I knew I should’ve of trusted any of these people anyways BUT my check engine light is on already!!!! Don’t waste your time

Good overall experience. From start to finish, it was about 2.5 hours to fully buy my vehicle. Jason was a great salesman, car looks great and I would buy another vehicle from Big Star Honda.

I’ve had several terrible experiences with this dealership:1. I bought a brand new car a couple years ago and they sold it to me with a nail in one of the tires so I had to take it into the service department as soon as I got it. They sold it to me while it said “Low tire pressure” but they insisted there was nothing wrong with the car, it was just the “temperature change” so it would fix itself in a couple days. Once it never fixed itself is when I took it into the service department and they found the nail.2. A couple months later I heard a chirping sound when the car would drive, so they asked me to leave it at the service department over that holiday weekend, which I did. Once I picked up my car it turned out it was a simple fix, yet they had put 165 miles on my brand new car. Which means they took it on a joyride over the whole weekend.3. Once I went in for an oil change, they stole my nut lock key from within my car. So my advice is to take it out when you’re getting it serviced and keep it on you the whole time.4. I went in for a different oil change, and they lost my key.I hope this helps someone out when considering buying from this dealership!

If I could give this place zero stars, I would. Every time I brought my car to them to get fixed there was magically nothing wrong with it. Ive had to have it towed and jumped several times but they still couldnt find any issues with it. I bought this car from them and only had it for a year with several issues. I finally had it towed to clear lake honda and they found the issues the same day I brought it to them. Dont depend on their customer service either. You wont ever be able to get through to someone at their service desk but if you call sales someone answers immediately because they want your money. Buy from some where you can trust.

Came to look at a car listed on their website. I had to talk to 3 different sales reps just to get an appointment. The exact car i looked at was not detailed at all, trash and Jul pod cartridges all in the car. The breaks were shot, window sealing was peeling off, missing physical buttons on the dash and the heated seats did not work. They only wanted to fix the breaks before selling. They obviously do not put their cars through any kind of inspection before showing them to customers. Salesman seemed personally offended I didnt want the car. The final cost they tried to offer was several thoysant more expensive than their website plus the additional taxes. Boss man tried to cut me a price deal due to all of the issues, but came back $10/mo higher than the original offer! Spent about 45 minutes asking to get my car keys back so I could just leave. This place was quite ridiculous, wouldnt recommend this dealership at all.

I would recommend Big Star Honda to anyone! They worked with me to make sure I got the car I wanted at a price I could afford. Big thank you to Desy, Edgar, & Tolu.

Wasted our time. We looked at a car that was listed for $20,600. Was fine to pay it but then they decided to add over 3.4k to the final check with random fees that were not even disclosed beforehand. It felt like a backstab and a waste of time. I dont understand how hard it is to be upfront with a price. Why do I have to pay for tinting, nitro tires, and a tracking system for over 3k. Not only is that not worth it, but they never wrote that there would be extra fees for these additions.

I must admit, this place was by far the best dealership I’ve ever been to. Our salesman, Micheal Nguyen took care of us the minute we stepped into the facility until we left the facility. He made sure we know what we want before purchasing the car. No wonder why he is the top salesman. I’m not surprised.Thumbs up to Mr. Danny Tran, the sales manager and his team. He personally came out of his way to come see me and my wife. He teated us as we were part of his family. I’ve never met any dealership that had ever done that to their customers. He even offered us some coffee.I’m truly amazed how these guys run this place and would recommend it to anyone and everyone. On the top of my heart, we would like to send our appreciation to these 2 top guys as well as the dealership. I can’t be more satisfied enough. If you guys don’t believe me, find out for yourself.

Went in for a service at the service department here for a brake problem came out after spending money and now I have a whole electronic brake system failure. Someone messed up and tried to cover it up with another dealerships oil change I received in the morning. Oil changes don’t come near brakes so there’s a cover up somewhere and I want my brakes fixed. Need a better staff here.

Sang wass super informative and had me in and out within an hour great customer service!

Great experience at this dealership. Isabelle P. made buying a car a painless process. She was fast, responsible, and able to communicate knowledge of the car’s features/functions. I was impressed with her experience with a calm nature very comfortable with the next steps of the process.Love that this place fills your car up with gas and and offers several free oil (synthetic!!) changes and tire rotations with the purchase. Overall profesional experience.

Staff is very well organized, I was acknowledged as soon as I walked in. The manager made me feel very comfortable he kept me informed and made things very easy for me to walk out with the car I wanted. Overall a great experience I will definitely be recommending to my friends and family. If you’re looking for a Honda I suggest you stop here.

Bryan Fuqua was very helpful during my purchase at Big Star Honda. He was never pushy and asked the right questions to make sure I understood and knew which trim level I wanted. Even offered information about how to add features to a lower trim package to save me money if I was looking to do so. I know I am not the easiest to work with, but he went above and beyond to help make sure my car buying experience went smoothly. Neat family guy too, fan of Dave Ramsey, go ask for him!

Isabelle from big star Honda helped me purchased another vehicle. She was very informative and helpful. We will be back!

STAY AWAY!! Negative 5 stars!On our way to dealership we confirmed with sales rep King Leo the cars availability, that price was as posted online, and that there would be no extra dealer fees other than regular TTL. Got there and they let us test drive car THEN told us it wasnt ready to be sold yet as they had not done the inspection. We told him when we called we were an hour away so they shouldve mentioned the car wasnt ready yet before we came. Had to come back the following day; at which point they presented us an offer with $3500 in extra dealer fees. After arguing with them for an hour the best offer they made was still $1k in extra dealer fees. Its understood that dealers will add fees; but they should dis lose those upfront - particularly when asked directly. we walked away on principle. This dealership operates dishonestly.

Recieved several calls after leaving the dealership empty handed. They finally called the third time after I told them I wasnt interested, and I asked them to stop calling. The employee hung up on me before I could finish talking. I called back to make a complaint and the employee just disguised his voice and kept me on hold.After repeatedly calling, I finally got to a supposed manager named CP? CP stated he was sorry and would find out who the employee was who called me and take care of it. CP if you are a manager and really took care of it thankyou; but if this is that same guy messing with me...I wish you the worst day.-Terrible customer service-They hide damage of thrir vehicles on the photos, then offer to fix after you buy-Stay away not an honest dealership-Prices are low because they dont tell you about the 3,500.00 mandatory fees associated with any vehicle and is not disclosed till sit down with sales personWish I could give zero stars 🌟 avoid the headaches.

Experience was great. Quick and easy. Very nice staff and a company that takes care of its employees. Two thumbs up!!

Great service, salesman went out of his way to accommodate me, finance person was also stellar. I’ve bought 3 cars from this dealership. Recommended. Thanks again.

Great staff and my auto purchase was smooth sailing from start to finish.

If I could rate a 0 stars I would. Falsely advertising vehicle price, without their theft protection that you are required to buy. If you are going to force people into buying, do not waste peoples time by setting a price that is wrong. Financial advisory and sales person told me I need to look into a different price range that is 17,500 when the vehicle I was looking at was 17,715. Such a waste of time... I would save your time and go else where.

I went to Ken Garff locations in Utah for years which helped me build trust in their locations taking care of my car. This location didn’t disappoint when I moved down here. Their Advantage Care package is one of the best deals you can find anywhere. I’m always treated with respect and everything is explained clearly to me. I’ve never had a problem and have been very happy with the service I’ve received. I will keep bringing my car here!

Treated fairly and got a reasonable deal on new Odyssey!

Worked with Michael to get a deal done. He was helpful throughout the process. Even found a scratch on the car while it was being detailed and offered to exchange cars before I left the lot. The process went rather smooth.

Gadiel (car salesman) and Mike (manager) were super accommodating! They made my vehicle buying experience very pleasant. Everyone at the dealership was polite and professional.

The service was fast and sales man answered everything we need to know we rate you 10

Lol “price adjustment” for $3,000 And theft protection? Almost 10 k over msrp, salesman was nice even though I had to go up and ask for help after 30 minutes of being outside looking. These add ons are a joke as well as the dealership itself

Best dealer I ever been, super friendly staff specially AdamI went there even without an appointment Adam told me two hours & it exactly took two hours not more as others do.Also there a nice feature that they send u a video shows how is service going,, if I can do more than 5 star I will doThanks

I would love to say that I was able to purchase a car from this dealership but it would appear that all they felt like doing was lying about the cost of the car and adding additional usurious fees.They charge $500 for a window tint that was already on the car and had a lifetime warranty since the car originated at this dealership. They refused to remove this fee acknowledging that they did nothing to add the tint but just wanted the extra profit. They then had $800 in Dealer prep which they said was to cover the detailing and new tires and whatever else they had to do in getting the car frontline ready. These fees were not included in the price of the car but in what they labeled Aftermarket equipment expenses. As we did not agree to these terms they refused to remove them from the cost, even though they made the $500 initially when they sold the car in 2017.Lets also throw out there that they proceeded to insult educators saying that even though they are underpaid and have to provide utensils for students an extra 12 months and an extra $50 a month is perfectly fine because they get raises each year and possible bonuses. It worked out to be an extra $5200 that was advertised.Martin, the general manager, proceeded to curse out and insult my underwriter and make snide remarks about her to me during the discussion of why charging for a service someone else already paid for is double dipping an wrong. If you are in the market for a car I recommend you find someplace who isnt completely lying to you about the cost of the car.

I have tried to purchase a vehicle from this dealership for over a week and have had talked to 3 different salesmen at this point. As none of them have gotten back with me. When speaking to the sales supervisor he laughed at me when I told him about the other 3 salesmen have been giving us the run around. This is a sellers market and this dealership has exhibited nothing but unprofessionalism and disregard for a customer trying to buy a vehicle from them. I am blown away at how little they care for a customer trying to buy from them. I realize they are trying to make the most money on a vehicle but this is sad. No one will move forward in business with this kind of behavior. I RECOMMEND YOU TAKING YOUR BUSINESS ELSEWHERE. You will likely be treated with more respect.

Purchasing a car is a timely experience, from the test driving, to the negotiation, to the financing process, but Big Star Honda was able to make the experience enjoyable. The staff is friendly and they work with you to make sure you’re getting a good deal. Overall I am very satisfied with my new 2020 Honda Civic EX and I’m thankful to the Big Star Honda team for making that happen.

Isabelle Perez is the best sales representative I have ever worked with, I have bought 23 Honda’s over the years. Janet Chang the F& I manager was super professional. Great follow up and very glad I did business with them. The General Manager even followed up with a Thank you and a contact if I needed anything else. This is the Honda Experience that should be at every store. 11 out 10 stars!

It was my first time buying a car after having and healing from really horrendous PTSD. Thank you Lord Jesus! I found one online believing I could go test drive that car. Melvin Paz was the one who I had originally spoke to and he made an appointment for me to come in at 7 to test drive it. I don’t live close to the area so it took 4 hours for me to get there. I got there and Leo Kanu welcomed me first, and I sat at his desk while Melvin who was with a customer at the moment was going to find the key to the car, which started getting suspicious, why wouldn’t he want to help me when he was the one who made the appointment ? he then came over to me and said he can’t get it because the manager in charge is not there. Leo “couldn’t find the car on the computer” until I pointed it out. And Melvin couldn’t find the key so he was walking around like a chicken with its head cut off looking at us and going room to room “trying to find the key “ at the end they said the car was on the lift it could not be seen because it had not been serviced nor certified and the mechanics all went home that was also very suspicious but me hoping waited longer for that person to assist me. At the end these guys are dirt to be stomped on. Melvin was selling the car to another customer while I was there. I saw the customer who was laughing at my face while Melvin sent him to drive behind the dealer ship and Leo was covering for him too. Don’t even bother coming to this place it felt so humiliating and disgusting. Keep your cash don’t settle for less by working with these idiots. They think your dumb these people don’t respect customers. They couldn’t just say upfront we already sold the car. I had to go look like an idiot so they can play an ugly game with me. Those people deserve to be fired.

Car for sale is listed at $21k but walkout price is $27k! Yall are out yalls mind!!! Feel bad for people who are paying for all those unnecessary add ons! If you want to get legally robbed then this is the place for you!

The salesman was very nice. Unfortunately the compact SUV was simply over priced for what you were getting.

Just finished purchasing a new Odyssey here with our sales rep Rene. This is our second purchase with this dealership (the last was in 2014 and was our trade in). We’ve been very happy both times. The staff is very knowledgeable and helpful and responsive. And, we love our new vehicle.

We purchased a vehicle from them in 2019. The experience was everything you wish it wasnt. We mentioned upon getting there that we would just like to get a specific car they had in stock. A Grand Jeep Cherokee; And after getting the car we would have to head to a family gathering that only happens 1 time per year. We gave ourselves 8 hours to deal with what we imagined would be plenty of time.After viewing the car, our sales rep Lee started negotiating the price with me and we got it to an amount that was what we saw they had been advertising online and then took little off that as well. So we were getting it right at our ideal number. After that we went into the warranty service department to start going over options of warranties. No big issue there, just your standard upsells on why this policy is better. Upon getting into signing docs, we noticed not only had the number we agreed upon not only changed, it was even higher than the initial number we started with.So now we went back and forth for 2 hours about the numbers and why they are the way they are. After all that time the manager came in and explained that the only thing we were negotiating on was the interest rate. If thats the case we were getting an outrageously high rate and only after countless negotiations, we got to a somewhat reasonable amount. Nonetheless, it didnt make even one bit of sense as to why the numbers are what they are.The car was good and thats the only reason why we moved on with the purchase. My wife needed a car soon so this was our best option. We tend to make our decisions based on reviews but this place does a good job of putting makeup on their unsatisfactory deliveries.We were promised so many things upon purchase many of which we didnt feel like we needed but we figured if its at no cost then why not?One of those items was a simple spare key that comes standard with every reputable car dealership that Ive worked with in the past. I feel like its common sense to give one to anyone that buys a car a backup, especially if youre spending THOUSANDS of dollars into something, it seems fair that they would be able to provide your expected services.Soon after we got the car and drove away we had surpassed 9 hours at this place.Lee got fired about a month or so after we worked with him for reasons unknown so every issue we mentioned either about the car or items undelivered they blamed it on him and dont take responsibility for their mess ups.We have been reaching out to over 7 different employees about various concerns and it seems like we just go in endless circles. They handed me a contact of the person who can help us better, Mike Who hasnt done anything to help us in any shape or form. Like something as simple as a spare key and they either defer us to someone else or tell us some lie that doesnt relate to what another employee is saying. This process has been going on for over a year now and we were as patient as can be with everything but they have continued to let us down.I would highly advise AGAINST shopping for a car here and take your business elsewhere. Just go straight to the dealership that has those cars instead of a 3rd party if youre buying a jeep or any car that isnt a Honda.

After the salesperson and I spoke over the phone on prices on various models. I inquired a bit further on extra added items and was met with the sales person hanging up the phone on me........very unprofessional. Must be the type of business the manager is allowing his sales associates to do to customers who actually try to get a deal........I will spend my money elsewhere.

LOOK AT HOW MY TRUCK WAS RETURNED. I just picked up my truck from the honda service, where the oil change is suppose to cover a car wash.Honda splashed dirt all over my truck and gave it back to me. This is crazy. I didn’t say because the rep was nice but look at how my truck was returned after a oil change and car wash. I would not recommend this place

The best experience ever! Thank you Daniel Okwuokenye you are awesome ! I absolutely love my new car!! And Jaun Garza I appreciate your help as well. Great place

Had a great experience at Honda. Andy my Sales did and excellent job providing me option and alternative. I am extremely satisfied with the vehicle we got.Thank you !

I have purchased 4 vehicles from Big Star Honda and they’ve always provided great service!

Pretty sure they filled my washer fluid reservoir with septic water. Now my car smells like Pasa-stinka-dena every time I have to use my washer fluid. Or at least until all the nasty they put in comes out. Make sure you tell them not to touch that fluid when you get your oil done. 🤢🤢🤢🤮🤮🤮🤮

Excellent attention of the sales representative MJ!!!! He clearly understood that I needed!I recommend this place!

I was very nervous because this was my first time purchasing a car and I didn’t know what to expect. My sales person Melvin was so nice and patient as I made my decision and I love the car I purchased.

Very good customer service. No complains. Ill definetily come back to Big Star Honda when Im ready for my next purchase.

The Salesman that helped me through the leasing process were professional, courteous, and demonstrated high degree of knowledge. I hope at the end of my lease the sales people that helped will be there when I return. Yes! I will recommend Big Star Honda to anyone as long as they deal with the same people I was fortunate to get.

I think this place is a huge rip off. avoid the service agent Paul Pham. Went here last year for oil change and had to change the whole oil pan $1000. I ended up trading my Honda for a Toyota. There are more honest car brand and dealership in Houston. Please avoid this place if you can.

I love my purchase! The salesperson Leo made it very easy and stress free. I had been to several car dealerships and it was so stressful and took a long time just to test drive the vehicle. With Big Star Honda it was a breeze, the process to purchase my vehicle was fast and easy! I was in and out within 1 hour and a half! Staff was very friendly too. BIG STAR HONDA! Thanks🤗👍

The sales process was very customer friendly, I appreciated Daniel Okwuolenye’s help very much!

We love our vehicle!! Thank you Daniel and Mario for making it happen for us! When I tell you these guys went above and beyond to work with us, they did! Their customer service was great! Totally recommend!#2021HondaPilotBlackEdition

Everyone friendly. They took their time to fine the right car for me and didn’t try to sell the most expensive trim.

Super great people, amazing service MJ is the guy in sales. He’ll make sure you walk out happy and on four wheels.

Great staff from entering to the receptionist to the finance team!!!

Freddy is great salesman. Showed me two cars no questions asked. As close to no pressure as you can get at a car sales place.

I found a deal from the website that Honda Pilots were off $6,000 but expired 3/31/2021. Called and spoke to Gerardo and he confirmed that the deal will be honored and expire at the end of May 2021. I planned all day around this long trip to go buy the car, even brought a car to trade in. After arriving I was turned to another sales person who was very nice and showed me all the models.After selecting the model/ color, we sat down and Gerardo came to give me the run around and some shady answer that the manager earlier said the deal for 6k off would be honored but calling Honda corporate now has turned it down. Now this is obviously some shady tactics to get people down to the dealership with false hopes. This needs to stop and I will be contacting the BBB and Honda corporate to report for these tactics. And to top it off, the manager came in just before we left to further insult me and my wife that he could sell the Honda Pilot for 43k all day everyday in this environment. We can easily buy this for that price, hell we could buy the top of the line model if we wanted. Also they dont add a 4k options package to the msrp but mysteriously adds it in the negotiated final price deal, another shady tactic.I thought it was unnecessary especially after him and his team lied to me about the 6k discount to bait me in there. It is a shame as Ive purchased an Accord from here in 2015 and my experience was good back then. I guess since then theyve hired some shady people who uses terrible tactics to get people in the door. They also offered me $5,500 for a 2013 Corolla with 56k miles in excellent condition. I can easily get $9,000 to $10,000 in this environment. What a rip off and they had the nerve to tell me that used cars are selling like hot cakes? I will never buy a Honda from this location again. In fact were going to buy a Tesla Model Y like we had originally planned. I support getting rid of dealerships and shady businesses.

Terrible customer service . They will lead you on to think you are going to buy a car & sell it to someone else without noticing you

Highly recommend this place. I did not end up going with a car from Big Star but Blake made sure I did get the best deal and car for my price range. They will make sure you get the car you want, regardless if it is with them or not. Great sales team!

Before going to this dealership, I contacted one of the sales rep Mr. Daniel Okwuokenye. We agreed to a deal over the phone, I doubled checked with him made sure that whatever I am asking for he would be able to do it, which he agreed upon. Once I got there, he completely disagreed to that deal and told me it made no sense. If it didn’t made sense in first place then he should have told me so I wouldn’t have wasted my time and fuel to get there. I know dealerships play like that but if you are agreeing to something then atleast stick to your words!

My purchase was smooth and fast. Gerardo Piedra was the sales associate that helped me and he did a great job. It was a pleasure doing business with them

I currently purchased another vehicle from Big Star Honda. I knew that I was in good hands as this was my second time purchasing from Big Star. The first time I purchased my car, the sales team as well as the finance team made sure I knew all about my vehicle as well as what I was purchasing. MJ, the sales guy, walked me through all the steps and made sure I knew about all the functions of the vehicle as well as incentives that Honda had to offer me. Finance team also made sure that they covered every warranty they had to offer, whether I decided to purchase or not, and did not force me to buy anything and did not make me feel obligated of purchasing any warranty. Big Star Honda was great with my first purchase that I decided to come back and purchase another vehicle from them. AGAIN, I am extremely pleased with their services. Second time around, I called in and gave the sales guy my information, had them process and approved my deal within 2 hours and was able to pick up my car in no time, without any hassles and without wasting any time. When I arrived at the dealership, the sales team was extremely polite and helpful and made sure my car was clean and ready to go. After signing all necessary documents from finance, I was in and out within no time. If you are in the need of purchasing a new vehicle, I highly recommend BIG STAR HONDA! if I could, I would rate them a 10 as 5 is not high enough. Thank you Big Star Honda for your wonderful service! I will definitely be back!

I live in League City, TX & have a Honda dealership less than 2 miles from home, but still choose to take my daughters Civic to Big Star Honda for service coz of their honest approach & exceptional customer care (Paul is an awesome Service Advisor, always keeps me updated on status)... also their premium shuttle program with Alto adds the cherry on top, thanx.

Great experience shopping here! Very friendly customer service! Highly recommend buying your new vehicle here!

Great in and out experience! Melvin and the Big Star Ford Finance team made buying a car quick and easy. We love our new Honda Civic!

Horrible service over the phone with the accounting department. It was obvious that they dont care about their customers

I had a great experience at Big Star Honda. The sales team was knowledgeable and my financing agent worked hard to get the best financing situation for me. Went home with a Certified Pre Owned vehicle that I love.

Nambdi is a great salesman and very professional. Thanks you for great deal.

Very professional and detailed oriented. Will definitely recommend them.

MJ was very helpful. Made the experience as easy as possible and was willing to work with us. Definitely would recommend.

Great. Im very happy with my purchase. Thank you Daniel and Rene.

Awesome sales people. The “add ons” to all of the cars and not upfront prices is not awesome.

Beware of this dealer. They are scammers. They ran a false ad and added a bunch of add ons on the car like tint, and other stuff. Didn’t tell me and they wanted to charge me $4000+ for it. And when I told them I didn’t ask for that and why would you add that last minute. They canceled my sale and sold the car to someone else. They were very rude and the salesmen would call me all day even at night trying to get a sale.

Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.

Daniel was one of the best salesman I’ve ever had he was very patient and made sure he got me the best deal with a great interest rate.