Ashley P. was amazing. She addressed our concerns quickly and didn’t hesitate to find the best solution to fit us. She went above and beyond! She was very patient and understanding. Give her a raise!

Very nice cordial.neat and clean..I like going to At&t.for help with my phone and questions I not sure about.your manager is nice and very cordial.

Norman was awesome, super nice you should ask for him when you visit this store

The people at the Hueytown, AT&T store are the type of employees that anyone would absolutely love to have! They are exceptionally helpful and knowledgeable about their service and products. I ordered a new iPhone online and picked it up at the store. They took care of everything. There was not one thing left for me to do besides my own personalizations, to the phone when I left the store! The female there took care of everything. All I had to do was carry it home! They really were exceptional! I very highly recommended them and AT&T!

There is absolutely no such thing as multitasking up in here! The employees takes forever to assist one customer never have I seen them help two customers at once

Jeremy,ATT Rep in Hueytown is an asset to ATT. I truly enjoy coming here for any and all business with ATT. This is reason I gave them 5 stars. They recognize that you are a customer

I was greeted by Ashley as soon as I walked in.Ashley knew exactly how to handle the situation I was in and out in about 15 minutes.Ashley was very respectful.

William Collier was absolutely great. He worked with me and my family through 4 visits. He was so pleasant and fun to talk o. He was excellent in serving with outstanding knowledge! He was very patient and answered all our questions. He went over and above in helping me correct my bill that was wrong. I really appreciate his time and all his knowledge. We will definitely go back to him personally with all our needs.Jacquelyn Floyd

They were very knowledgeable about promoting their products. Friendly personnel. They just need a register for bill paying only.

Great place, great & helpful employees, excellent service. Got me all set up for my phone plan, and the staff was very chill, patient, and helpful with everything. 5/5

I really appreciate the way the staff helps to keep hackers from getting away with it and they arent even open about it. The kept my secret about me going. 😊

Why does you have to call customer service to modify a cell phone account? Waited 30 minutes to be told that their system only can sell products not service.

Tyer had good customer service and she know how to get you to buy more then you when is to the store for I love her service I hate she got to another store

Bar far the worst business transaction I’ve ever experienced.. the Rep who’s name was Robert . Is the worst. So we switched over from T-Mobile to AT&T he got the ports wrong and did not fix it .. we spent the whole night trying to fix it with customer care.. so the next day we go in something was wrong with the activation he told me from his own that he did not want to help just because he simply did not want to . Then proceeded to tell tell us that it’s our own problem to deal with . WORST BY FAR do NOT do business with this location

The person that helped us was very knowledgeable

Friendly and helpful staff

Very friendly and courteous staff. Will get the job done

They offer no solutions that one is intitled to solve issues ... They would rather sell you another charger cord to replace your 4 month old phones charger cord even though under warranty ... Much trickery involved in sales to persons under contracts ...

Great location great customer service all the AT&t information you would need can be answered at this location

Helpful, Informative, & Polite Staff!😯🤩👏I Am A Former Customer! I Have Needed Some Help With Internet Service Off/On Nearly A Year. It Was Better In Person To ME, Then On Line. Thank You Will, For Helping & Having Patience With A Gma!🙏

I recommend going by AT&T in Hueytown and asking for Kris. He was knowledgeable and his patience with me, my budget and questions was greatly appreciated. Changing over from a Samsung to an iPhone I had many questions and he didn’t rush or dismiss me. It was a refreshing experience and I’m happy with my phone purchase and accessories.

Very polite and helpful. Lowered our bill and even was very truthful about plans that would or wouldnt help us.

Excellent service and staff.Made my problem go away just like that. Brand New store.

She was very polite and patient. Not just to me but all of the customers that came in the store. I was very satisfied with her. Thank you!

This was one of the best experiences I ever had with AT&T. Every word that came out of Tyler’s mouth was positive and informative. She made me feel like a welcomed guest at her At&t home. Watch out At&t..better be careful or something before a better opportunity arises! Any company would want her. I will recommend her to all my friends and colleagues! Thank you Tyler for being a rockstar!!

Love this store good people fast and friendly serve

Fast, Great Service. Representative Tyler Was Outstanding.

Awesome experience I came in with a cracked phone and screen that wouldn’t recognize my touch. A consultant name Tyler helped get me a new phone with a awesome deal I just couldn’t refuse. She really turned the worst day into the best day of my life! I will always come back. Thanks

My experience in this store today was Super Customer Service! Mr. L. Logan assisted me and was so patient. Later to my surprise I found that he was supposed to be off the clock.... At&t he needs his own store. And At&t need more caring employees of his work and customer ethics! Thank You Logan!

They were really busy. Only 2 associates were working that day with about 9 customers waiting to be served. Hire more associates.

I received service immediately when I walked in. The agent was very polite and he resolved my problem within minutes.

Wow. I came in trying to save on my cellphone bill by switching to AT&T. I have had several bad experiences in the past with cellphone companies but this store overdid themselves! The person who helped me, I believe Logan was his name, was extremely professional and more than willing to assist.I did have to wait about 20 minutes but the staff has great hospitality. They brought bottled water out to everyone waiting, and made sure we were taken care of. I will be back for all my cellphone needs and to set up my tv soon!

Logan was a excellent help in my store visit. We felt true valued as AT&T customers. Thank you for amazing customer service and taking time to assist us.

Great staff. They made me feel like I was not just a number. From the store manager (Joseph) to Blue and Jazmin. These guys are the real deal. Customer service has changed so much in such a negative way that I almost hesitated to come into the store. Yes they told me about the services I could get but never was I pressured into it. In fact, I even bought a tv service. Just an excellent experience.

My grand kids

Tyler set us up on a new account with 2 new LG G8 for free and waived our one time fees. She was really helpful . They need to give you a raise! Thanks girl!

Mr. Blue is an exceptional worker. I came in to get my phone unlocked and Mr. Blue helped me every step of the way. I was going to leave at&t but it workewrs like Mr. Blue who makes me wanna hang around. Outstanding job Mr. Blue. Keep up your hard work and motivation and you will go far in life.

We went into the store with issues that we could not get handled with customer service via the phone. Logan patiently handled the issues with customer service and got resolution to each issue. We need more Logans in the retail industry! Great job!

William was awesome! Highly recommend this store! Thanks again!!

The staff is incredible, particularly the store manager I believe his name was Stacy. I am not tech savvy at all, but the patience I was shown by him was above and beyond any customer service I have ever received. I Will definitely be conducting all my business at this location going forward.

This place is terrible, I came in here to get my SD card fixed twice the first time they just shrugged and said there was nothing really the could do except me try to un encrypt my card which I tried doing and it still wouldnt work. I go in Saturday to buy a new SD card and the guy puts in what I thought was the SD charges me and sent me on my way. I go back in today because I noticed I was still having issues to find out that they do not sell SD cards that they had sold me a new sim card which is not what I told the guy repeatedly that I needed. I was then told I should just factor reset my phone to fix my SD card problem...so not only does my SD card still not work but now Im stuck with a new Sim card I didnt need nor asked for.

Let me start off by saying the people there are very nice. Having said that, I have some issues to warn you about. I walked in with a paper from the at&t website stating exactly what I wanted...the phones, the type of insurance, ect. It had the estimated first payment and estimated monthly payments on there too. When signing me up he told me about the $15 insurance plan, I said no, I want the $8.99 I had on the paper. I asked him what my first bill would be, he said around $180. I then asked him if my monthly bill would be around $120 like my paper said. He said yes. I asked him if there was a bundle discount since I already have internet through at&t, he said I would get $10 off my internet bill. Everything sounded awesome. Our phones had to be delivered and the man delivering them went over our plan with us, the $15 insurance was added instead of the $8.99 one. Maybe it was a mistake? Today I received my first bill and it was way higher than expected. I called at&t and was told with activation, taxes and other fees it was $230...ok. So I asked that my monthly bill would be and its over $150. I then called at&t internet and was told there was no wireless/internet bundle discount, wireless has nothing to do with internet and theyre not allowed to say things like that. I feel lied to and a little cheated as the price and discounts were the main reasons I decided to go with at&t. Hopefully this review helps anyone willing to read it.TL:DRI was lied to and feel ripped off.

Standing outside its 922 had been waiting for someone to open up. Girl shows walks in and locks door..update she opened door apparently only 1 person works here. Phone cases speakers but only 4 phones on display..sorry shell of a store.

The Assistant Manager, Logan, helped take care of every issue we brought up in a very kind and professional manner! We need more diligent workers like him!

I came in 2 minutes before Tyler got off work and she was still very patient with me and helping me choose a new phone and swapping my information over. Thank you for being so kind.

Love the service love my phone the lady was very nice and helpful. But i just got this yesterday and my screen protector fell off and cracked. May wanna work on that lol

Always fast and friendly, excellent customer service. The store is always neat and clean.

This store was a life saver! I thought my phone was completely done for but Logan was able to do a hard reset and fix my phone. Also he set me up for TV and internet saving me $500 per year.

I have been having a huge billing issue that acquired at another store and i xane intobget help from someone after being tutned around at other stote locations. Tyler was the lady that helped me . She was very patient..and very helpful and actually was able to help me with my problem. Go see Tyler

Amazing and fast customer service! I thought I had to purchase a new phone but it was just a charging issue.The staff have integerty and honesty down!

I wish I could give zero stars. I was trying to set up internet for a house we are closing on. I ask the guy if they were going to run my credit since the mortgage company had told me not to have anyone check my credit until after we closed. He assured me that my credit would not be checked and so I agreed. He made a call and handed me the phone in which they told me they had run my credit and told me that the associate should have informed me of that. I told them he had said that they would not check my credit and they said he was suppose to. I asked him and he said that they should not have checked it. He just shook his head saying they did not check my credit. Awful and uninformed!

Awesome location! Norman has always been very helpful with anything my husband and I needed. I would drive to this location before going to any other.

Fast, great, customer service!!! That’s why I choose AT&T and specifically the store in Hueytown!!!!

They have a better deal than MetroPCS. Better service also.

The store took care of all my needs, I was in and out with exactly what I needed and wanted. They were even able to save me on my home services. Thank you

The store took care of all my needs. They were able to give me exactly what I needed for my family. I will definitely recommend the store to all my friends and family.

This has to be one of the best AT&Ts Ive been in. They took their time and answered all my questions. They werent pushy and explained everything. Definitely going backd!

Just saved $125 on my TV and internet thanks to Tyler. She was great.

Very good looking store. Easy to find everything as items are displayed categorically. Staff was very personable and friendly. Very knowledgeable. Norman really made a connection and impression.

Norman & Logan were awesome!! So helpful and they took care of my upgrade needs.

The staff at this store is very helpful and kind. Great management

Crooks

Logan was great!!! Wonderful customer service!!!Thanks so much for taking care of me with purchasing my new IphoneXR!!!

Great Staff!! This store deserves 10 stars nothing less, they are fast, friendly, and knowledgeable about all of their products and services.. way to go Hueytown!

Great upgrade experience! I was able to upgrade my outdated ZTE retrieving my unbacked data. Thank you, Logan!

Great place.. great staff.. carly got me hooked up with everything I needed... couldnt have ask for a better sales experience!!

Great.......awesome.....great service from Logan the assistant manager.

Helpful, friendly staff

Tyler is amazing very professional her customer service is impeccable

I went in to ask questions about the service and Jeremy not only sold me on porting over, I got Direct tv and internet with them. I will be saving a lot of money with that bundle. Thanks Jeremy for hooking me up. I will for sure recommend AT&T to my friends.

They have a very dedicated and knowledgable staff member in Logan LeGrande. Would not go anywhere else to get a phone.

I stopped by this store becasue customer service said i needed a sim card. The people here are great! They were able to fix my problem and it had nothing to do with a sim card. Next time i will just stop by instead of arguing on the phone

I really enjoyed my customer service and everyone made me feel very welcomed!!!Thanks

Norman and Jasmine were both so sweet and helpful yesterday! An awesome experience!

Absolutely hands down the best customer service experience Ive ever had. I Would recommend this store to everyone.

The staff is so wonderful and very helpful. being a elderly woman and always needing help because im not tech savage, I can always count on the staff to help me. thanks a lot att Hueytown!!!

Great staff and environment. They always do everything they can to make sure my experience is wonderful.

They did not anything I needed. They looked empty.

Need more register or machines to take cash payments in stores I had to wait 30 Minutes on yesterday I only wanted to pay my bill but unfortunately the guy said they had just updated their system and the register he was on only took debit cards and the other guy register took cash but he had an customer getting new phone service so his was tied up so I left came back 4 Hours later and the guy register that took cash said the computer was down so I left again then came back so finally had waited about 20 minutes then I got to pay my bill

Very helpful staff

0000000000.000000 out of 5Worst place as a company to have any involvement in. the DM and upper level employees only care about making sure you put money in their account and have no concern on health related issues of employees. They are trained to scam customers and leave out important details, such as setting them on a business account and not even making them aware. They fire employees with health related issues with absolutely no sympathy or warning in advance to figure out a plan to lessen doctor appointments and stalks them in the parking lot while they work. Dont worry about bringing a doctors note cause it doesnt concern them cause youre not at work being fraudulent to pay them to work. Way to go prime communications and way to go to the managers who are living well financially while go to work and completely act dishonest and fraudulently work your so called magic so make a dime. They also take your money but have no explanation or concern why. Youll make more money selling bubble gum than working for this company. Only good thing I have to say is the hueytown sales representatives are about as honest as it get when it comes to employees/customer transactions compared to all other all prime locations.

Hate at t in Mccalla Alabama the young lady lied To me about the bogoI was told after I signed the new agreement about I had Tom pay for the free phone for three monthsThen we would get a great in the full amount of the phone that I wouldn’t see the charge on my billWell she gave me the iPhone 8pkus 256gbWhen the offer was for the iPhone 8 65 gbShe knew what we wanted the bogo so for her to give us the wrong phone and we get a credit for 23 when we pay 31 for the phoneBut that’s our faultAnd no they do not credit your act after 3 months for the amt of the free phone they credit it every month so an installment planned still intactDO NOT DONITIT ISNT BOGOSTAY CLEAR OF IT

The staff at this store is so nice and knowledgeable on all the products! I will send everyone i see to them!!

Quincy was very knowledgeable and nice. A vibrant sales experience I reccommend...#KUDOS

I had a wonderful experience at the AT&T store in Hueytown. They will always have my business.

The employees where very helpful and friendly

Great service. Friendly.

It was great

Its not the same anymore they dont help customers anymore all they do is sales.and sale phones if u having and issue with your phone they dont do it anymore they charge u if they have to help u

Great customer service with Logan LeGrande.

Great place, Nice staff setting up my new Uverse Tv service.

Had a very great experience here. Knowledgeable and paitent.

Wonderful store. Great management team.

Went to the store to see about an upgrade, came out with a free device that my son can use. Thank you for all y’all did. I was taken care of in every way.

Great experience! Excellent customer service!

Truly great service! I will go back to this store with all of my AT&T products!

Very pleased with the service here and great customer service!

Wait time is terrible . Even with 3 workers they have.

Wonderful location and really enjoyed my experience!

Excellent service from a knowledgeable and courteous staff!