This cvs has grown so much over the course of 5 months, the employees are way nicer and help way more, the pharmacy is way more alert and buckled down on satisfying customers, and the front store employees are very sweet women. i used to never come to this cvs and now i do all of the time. good job guys for making cvs a better environment!

Ask same question to five different pharmacy techs, get five different answers. Some people here are great but most are not. Whoever is in charge of training techs is not any good.

The red curly haired pharmacists was very rude, actually the whole pharmacy staff was very disappointing to say the least. I have since changed and am happy that I did.

I really do not understand the low rating for this branch of CVS. These folks have always been helpful and nice to me. They answer all my questions and I’ve never been on hold a long time without someone checking on me and letting me know what’s up. I really have not had a bad experience here, at all.

Not bad but they said my prescriptions were ready ( which was 2 ) got there and there was only one ready so i have to go the next day and pick up the other.

Just called to have a prescription filled and Tammy answered (I guess Tammy is not having a good day). I needed an inhaler and told her Id be there in 25 mins. She told me there was no way she could have that filled by then and that it would be two hours. I said, Okay, Ill see you in two hours. *click* No okay well see you then or nothing. No cordialities. Oh well I guess they are keeping true to always serve up a good helping of curt and rude. Well, it is the day after the election. 😂🤣😂

I normally have a decent experience here but when I called to find out about a prescription I got an attitude from the lady on the phone and she kept cutting me off when I was speaking. I was not rude or hostile at all. This is absolutely unnecessary. I work in the medical field and I understand it’s frustrating sometimes however I literally dread having to use this pharmacy because of the attitude. Plus my medicine was called in 5 days ago and when I checked then I was told they had nothing ready when I know for sure my doctor called it in. Then I had to go without my meds for 4 days and continue to do so because they failed to order the medication I needed on time and didn’t tell me that my medicine was on “hold” and they wouldn’t have it until Friday of this week. That’s a whole week without my meds and not to mention I’m 8 months pregnant. Needless to say I will be taking my business elsewhere and sharing this with the better business bureau.

Always friendly when I come them. When I go inside I never waited long for service. When I enter the drive through never a long wait with great customer service.😊

The male African American who works the front store is always extremely RUDE especially to couponers. He is also very lazy, never offers to help you and will lie about product availability in order to not have to look or ask anybody. There is literally only 1 nice front store staff member, she is a very pretty skinny African american girl, usually works afternoons. She is sweet as can be. The Caucasian manager is also nice.

Great pharmacy with friendly staff

I went to get documents printed and the cashier told me they dont do that there even though their web page says they do. So I said ill print it as a picture then and she Disappeared. The front of the store was empty. Another customer walks in and asks if Noone was working the front I told her yes there was but she Disappeared.

Arrived in store around 9:10am Tuesday 10/13 walk back to pharmacy to check on availability of a over the counter cream Voltaren (none on the shelves)Three employees in pharmacy 1-on the phone 1-rearranging something 1- not sure what he was doingNevertheless no one acknowledged me or spoke to me for 3 to 5 minutes (not along time to wait but had to be at work) I walked out no one up frontI WAS THE ONLY CUSTOMER IN THE STORELike cvs but probably my last visitThanks

They are always kind and fast!!!

It really does feel like you’re bothering them when you come in. as if it isn’t their JOB to help you.

THIS.PLACE.IS.AWFUL. I personally hope this place gets shut down, or the people working there get fired.Do they even understand people need medicine to live? Obviously not. When you call them, they hang up on you if you try to say anything, like the rude people they are. LOSE THE ATTITUDE AND GET A HOLD OF YOURSELVES. GROW UP. Not to mention, theres one person there helping, and the rest are just laughing, joking, and not even paying attention to their job. That one person actually helping most of the time has an attitude, too. Just go to Walgreens, or Rite Aid, if you actually want to get youre prescription filled. Theyll ACTUALLY HELP you.

Daphne is the most RUDEST person in the pharmacy!!!

If I could give ZERO stars I would! This CVS has the RUDEST employees. They are all standing around cutting up, no one will help you, and they have horrible attitudes when they finally get to you. Its like youre bothering them by being a customer. Do yourself a favor and go across the street to Walgreens. They are actually helpful and nice.

The worst pharmacy customer service. had to wait on hold for over 30 min, to just see if my daughters rx was ready. worst and rude people ive ever met at a pharmacy

Always efficient and courteous.

Id give zero stars. Im literally sick and bout to loose my stomach but they say its gonna be 30 minutes on my phenergan. You suk CVS!

Worst customer service Ive ever seen. Had to wait 25 mins to drop off a rx then waited over an hour in line to pick up. There were 4 girls standing in the pharmacy laughing and cutting jokes but only one person helping customers. Will not be back. Pack a lunch if you need a rx in this place you will be sitting here for a while.

I use to enjoy using this pharmacy but some of the people working there are rude.

Worst customer service ever and from what I hear it just continues to go down hill. Would avoid CVS Hueytown at all cost

Rude, unhelpful, liars... The pharmacy manager said it was against Alabama law to fill my prescription as written by my dr. Went to Rite Aid and they said lots of people have the same problems at this CVS.

TERRIBLE PHARMACY EMPLOYEES! THEY ARE EXTREMELY RUDE

Horrible customer service and really bad attitudes in the pharmacy. I will not be returning.

Customer service tech talking more then working, playing on the job.

The must UNPROFESSIONAL PHARMACY EVER