I usually like Lowes more than home Depot but I gotta say that the home Depot in humble tx is actually the bomb diggity!!!!

In here I just feel like a little kid in a candy store.

I ordered a measure, but they did not have any quality flooring, so I canceled. I waited 5 days, and my deposit was not refunded to my account. I called the central measuring department, and they reported that it was canceled, but no email was ever generated to refund my money. I was transferred to the Humble store, but nobody answered. I hung up and called again to customer service. It has been ringing for 6 minutes, and nobody is answering. Inferior products and inferior customer service.

I understand that work has become quite stressful in many businesses, but when a customer politely asks a worker for direction to an item...why display an attitude of that isnt my job. I asked two different employees for assistance in two different departments.The first was very polite, smiled and helped me with a pleasant attitude. The second acted like I was inconveniencing him by asking where an item is located.The last experience is the one that matters. Its what a customer remembers.

We go here way to much. This hardware store is where relationships go through the ultimate test... we have nearly been divorced over the battles lost and won in Home Depot, but our marriage lives on. Our recent trip here was for Halloween and fall decor after a complete bust a lowes and spirit Halloween. Home depot had a far better selection than lowes and better quality and prices than spirit Halloween. We left with a bunch of stuff.

Curbside pick up never worked once for me.It always show on the last step something went wrong from their side and ended up have to go it the store to pick up your order.There was one time the app finally worked but I was waiting in the car for 15 minutes, ended up still having to go in to see whats going on.There were 3 staff at the customer services but it went very slow because only one counter was working,the other two counters,the lady just stood there not doing anything .Maybe this store needs better manager to keep the staff working and ensure curbside works

Humble Texas store 77338. They will not answer the phone and answer customers calls. They transfer you and you hold literally for hours. Something needs to be done

This location has No customer service. I have a Pro account with Home Depot and everytime Ive been in this store no one is ever in the departments to help. Last week I was going to purchase 30 gallons of paint and no one was in the paint department to mix paint for me. After a page an 15 minutes I finally left. The Spring or Little York stores are way better!

We had a small issue at this location where a large order wasn’t pulled and ready at the scheduled time, the acting store manager Barry blew us off when an associate mentioned I was frustrated and asked if he could get a few people to pull it. He told her to “Just put one person on it” $4100 and we’ll over 100 items from several departments and he sent one person.We ask to speak with him after 30 more minutes and he delayed “helping a customer” for another 20. When I saw him he just turned the corner and made eye contact but stopped to help a senior in a power cart. I was ok with that, he said “I’ll be right back, just let me show this guy where to find his stuff.” As he walked he saw Gabby (the closing ASM) and said “hey, help these guys” Way to pass the buck sir.Anyway, obviously frustrated she walked up and got the full frustrated explanation. She said I know you’re mad but give me 10 minutes to try and make it right.She printed 6 copies of my pick list and handed them out, everyone had my order pulled CORRECTLY in about 30 minutes and even helped load our trailer. We had 5 doors, 50 gallons of paint, 4 fans, 12 light fixtures, switches and outlets for the entire project and a bunch more, full rehab on one list.I want to thank Ron, Gabby S, Javier O, Maria R, and Joel for going the extra mile to help me get back on track from an error.

Went into the Humble home depot this morning 9/29/21 to purchase some sheetrock for a customers ceiling repair. Only seeing 1/2 Inch, my husband asks the older lady running a pro service register where the 1/4 inch was at.....now we are from deep east TX, so we have a deep twang. The lady proceeds to mock my husban by repeating quarter, quarter in the deepest southern voice she can. (Quarter, Quarter, you can only get 1/4 in Porter, where all the trailers and Hill Billys live! Here in the big city of Humble you can only get 1/2 inch!🤔 now luckily we have a great since of humor, but she should be careful, not very many people would have let that slide! Very disappointed in yalls customer service!!!

Great home improvement store. Also has household cleaning and yard supplies available. Purchase used equipment or rent for use. Flooring, ceiling, yard, and kitchen, bathroom all kinds of variety of items to choose from for customizing your needs or purchasing for home improvements.

Im a bit of a do it yourself-er and HD is great for that.

I give the lady at the pro desk a 5.0. I did a call in order, there was a line backed up at the pro desk and she was working fast as she could. She needed help and was doing the job of atleast 3 people.

Found what we needed quickly at good cost. Short lines and helpful employees

Well organized and employees everywhere so you dont have to walk around for 10 minutes hunting one down.

Not much help from the associates of Home Depot. New Knowledge from the staff on merchandise where it is how much it is. Wish there was a Lufkin Home Depot here

Sam in the electrical department is the very best He always goes above and beyond to help you find what you need Or check stock at another store if he does not have it.

Not happy with an online order with them. Home delivery was going to take much longer than ship to store, so I ordered curbside pickup...needless to say it was delayed, twice! Finally go to pick it up, waited 20 minutes in curbside pickup...checked in multiple times using their app...finally went inside. I told them their curbside pickup sucks! Was told Im not the only one that feels that way. Prime example why their business is struggling

I had trouble finding a product at your Humble store. I looked for about 5 minutes for a small propane tank. A Home Depot employee named Jonathan B. ask what I was looking for and took me right to the spot where the propane tank was at. Thank you Jonathan!

Ok, I’m ready to make some recommendations.1. There are very few people to help in the departments to answer questions or assist customers while there is a gang of workers at the registers that bombard people that are leaving the store with a flurry of questions about payment methods corralling them like cattle.When Home Depot runs ads that say, “you can do it; we can help,” help doesn’t mean check-out at a register but, that’s about all you’ll get help with.I like most of the staff but, it only takes one to spoil the bunch.Their security is too busy skimming his Facebook feeds to be bothered with securing the store and in February 2021 the same guy was on his phone while I was pickpocketed in plumbing department. Security can’t be everywhere in the store but, pretty sure updating his FB status is not one of them. Same guy; doing same thing

Picked up some things for the home.

Good service. No long waits in line.

Yesterday, my uncle was falsely detained and handcuffed in the parking lot at this store. He was held about 20 minutes. My uncle, who is Hispanic and does not speak fluent English, produced his receipts. He was eventually allowed to leave. The manager, Kenneth, did not apologize to him. I understand mistakes happen, but the manager took no responsibility at all for the error. Even when another family member called to talk to the store manager, he denied responsibility, refused to apologize, and blamed a cashier. The store learned nothing from the incident and will probably do it again. Very disappointed, especially considering the amount of money we spend at Home Depot.

This location appears to be a little smaller than other locations but its perfect for the area.Most of the employees will usually make an attempt to help in any way possible.The store feels organized and the restrooms are generally clean. Their positives definitely outweigh the negative so keep up the good work.👍

I did curbside pickup and everything was easy and went very quickly. It was extremely busy, but I was still on my way pretty fast. And the woman that helped me was very friendly!

One star for the unhelpful dude in customer service who was completely useless. The second star was for the guy in the paint department, he was the only helpful guy, but even he cant make up for the chad at the service desk.

The customer service from Zach & Gabe was extremely helpful. Our visit was made painless and I am pushing up the guys that helped us out last night. Thank you so much Humble Home Depot!!

Minus one star. I do not visit Home Depots Main store space but I do frequent the garden center/nursery as I rather enjoy the art of gardening and adding houseplants to my urban jungle. Monday afternoon I did a quick online search for a pūr water under the sink triple filter replacement and my local Home Depot store showed the exact model in stock. I drove to the Humble location to purchase the product and could not find one a n y w h e r e. Isle 8 is shown as the location of the filter. Nope. I walked around in search of an employee to assist me in finding what I needed and the one woman I made eye contact with (you know who you are in the floral shirt, light beige khakis and orange vest speaking loudly, cackling, kee-kee-ing and giggling) began speed walking in the opposite direction after I kindly motioned to her for a helping hand. Mind you, reader, this was my Very First Visit Inside The Main Store and I was Blatantly Ignored by a shameless employee. Many other customers also needed help and suddenly a pattern emerged. The Employees scattered liked roaches as I or any other patron were in sight or making our way to approach them. Then came Mr.Terry (In isle 8!) a generous man who was clearly overwhelmed by the long line of customers so I waited my turn until an angry gentlemans request took him away from ALL of US in waiting. I gave up and made my way to customer service where the young lady went online and located my desired filter then redirected me to isle 26 and told me that she would page an employee to assist me there. I waited...I waited...I w a i t e d some more. I get it, maybe she didnt page anyone at all. I slowly perused the back end of the store while also in search of said employee and saw no one. What I did see was CHAOS. I took snapshots and attached the photos to this review. Danger around every corner and down every isle. Home Depots Main Store is not for me. I left the store with an hour wasted, a terrible first impression of the staff and no pūr water filter. I do not recommend. I DO NOT RECOMMEND.

I would like to recognize 3 employees at Humble Depot on their great service on black Friday. David, Ray and specially to (Ryan Blade).When I picked up my husbands grill, it did not fit in my SUV, but Ryan took the time to assist me by taking a piece of the grill to make it fit. I previously saw him interacting with other customers and he was very nice to everyone while working at the returns department.Thank you guys, keep up your great work. We notice your dedication to great service!!!👍

Awesome place to get all of your commercial and residential product needs!

Worst HomeDepo I ever went to...long line to check out and rude cashiers every time Ive been there. Employees standing around checkout counters doing nothing, just giving you dirty looks. Im up here temporary, and am not going back....I do shop at HomeDepo and Lowes, but not at this location again.

Went on Friday 7/23 looking for a bathroom sink around 1pm. Waited 30+ for someone who new anything about plumbing but no one ever came. Never stepping inside that store ever again.

Multiple employees greeted me and my daughter good morning. Store was organized and found a good deal on a Makita combo kit.

If you are ordering online for store pick-up to save time and hassle - DON’T BOTHER. I ordered a gate HINGE and picked it up after work, drove all the way home and found they had given me a gate LATCH. Yup shame on me for not checking the bag and assuming they were competent to tell the difference. When I called, I was told (after 8:23 minutes on hold) that all I had to do was come back and they would replace it... DUH!..Except I live ACROSS TOWN and needed it NOW and the one close to home doesn’t have what I need. So, learn from my mistakes - do not assume they know how to correctly fill your online order.

Good parking, Custumer service good but I did not find what I was looking for! Small electronic transformer!!

Nice selection, fair prices, and friendly service.

This store needs a new manager no doubt the worst. Home depot Ive ever been in .

Barry the assistant manager had a lot of knowledge on everything and was extremely professional. We ended up buying a floor fan similar to the Lasko model that would literally blow you away on the lowest of 3 settings.

It was great since I quickly found what I was looking for and I wasnt limited to a particular brand like a certain competitor. The staff was super helpful and I was checked out quickly.

Great experience employees are ready to help.

I go to alot of home depots from south Carolina to new Mexico, Im self employed and make many trips to home depots while we are in jobs. This home depot in Humble, TX. Is one of the most well laid out, well stocked, organized stores Ive ever been in.Its a pleasure from shopping to check out at this store..Great job, keep up the good work!!

The curb service is great my wife and I are older so we use this service whenever possible now. The app works well every time. We send the on our way and we are here at the parking spot number. It has never been even been five minutes before they bring our stuff out. The employees are always happy to put it in our truck or van.The blue store service is much poorer. Their app has frozen and we had to call in more than once. The employees are not as happy and seem put out that they have to bring it out.Home Depot is the best !

No service in appliance center, & no Manager available. We waited over an hour with multiple employees calling for assistance or manager, to no avail.

It took a while before I was able to interact with the associate in the appliance department. She was the only one there to assist four different customers. After waiting 30 minutes for my turn, I left. Looked at flooring for about 20 minutes and came back to appliance section. I had to wait another 10-15 minutes before she was able to assist me. She was very nice. Not her fault they never sent her a couple of back up associates.

Got a good price on a shovel. Looked for some screws..so many options. Staff was helpful.

Well layed out and helpful service.

Do your self a favor. DO NOT rent any equipment here they have busted equipment that doesn’t work and will then still charge you. Go to Merc rental down 59 another exit or two wayyyyy better and their equipment actually works properly. I will NEVER be at Home Depot again I will give my business to people who actually care about customer service. If I could give 0 stars I would!

I didnt realize this earlier but it seems their products are higher quality than other stores. I bought an attic door from Lowes and when I got home and unboxed it it was broken and cheaply made. Went to home depot, found a very sturdy attic ladder that was even cheaper... was a win for me

This home depot usually has more stock than the Porter location.

Not crowded, found everything I was looking for and the wait at checkout was quick

Thankyou to Maricio. He took time to check inventory and found the part I needed from top shelf. I so appreciate he took time to help me. Excellent customer service.

Jessie helped me with a hole in the fence and saved me money doing it. Had the wrong wood found the correct wood which was cheaper then what I originally had and my fence is all patched up thank you again. In and out of there in 10 minutes.

Friendly helpful staff, always have what you need. Prices are a little high, but you get what you pay for

Oddly enough I was able to find someone to help me locate everything I was shopping for and he also helped me save a few dollars..like all home depots there was a long check out line but a lady at the pro desk helped me get out and back on the job asap

Our neighborhood Home Depot, where my husband buys most of all his material.

Better that lowes but small independent shops are the best!

Waiting for a friend to buy something. All good!

Found everything that I needed. Customer Service was great. Will go back.

Had the best choices for flowers this entire year! Great prices.

Like this store better than Porter. Less crowded and they have rental shop.

Great place for do it yourself guys

Not a good visit at all. Cant find anyone for assistance especially when the only stock is stored out of reach. Would let me use my veterans discount because I only had a pic copy of dd214. Who carries such an important doc like that. Check out is very slow and disorganized.

The employees are always giving out false statements and then the store manager, not the department, is never to be found, guess I will be going to Lowes from now on

Im currently standing in the home depot watching 3 employees talk about old times for the last 5 minutes without even acknowledging my my presence let alone let me pay for the items! These pics were taken after Id been here

Better inventory now just slow check out service

I enjoy going to home Depot home Depot even if you cant find something they will tell you where its at and take you there and then help you out for whatever project youre going through ask you questions how wonderful is that I work in a cup for a company thats the same way if we went back to our old values we would still be maintain what we used to have before the pandemic home Depot on the other hand has kept those values now theres a couple of the cashiers there I wouldnt give you two cents for it cuz theyre not worth a darn too busy talking about their night life and what theyre going to do and their boyfriends and I honestly dont care

This store is OK. Havent had the best of luck getting help when I needed it

More cost effective than other options.

Good display, good customer service

I come here often as Im a general contractor. There are some departments that frustrate me everytime. Light and light bulbs is one of them. They are out of stock of so much all the time. They also dont have weird things like shutters. Trying to find someone in this store to help you can also be VERY FRUSTRATING.

Easy to find materials and staff is very helpful.

Good selection. Need retail cashiet.

I give this Home Depot in Humble 5 stars for their great service all around. I came by to pick up some pavers curbside and there was a lady outside checking customers in...I have never experienced such great curbside service like that...it beats getting your phone out and checking in. Another thing that caught my eye was a professional made curbside parking sign...this wasnt a 5gal bucket with a pole stuck in cement and the sign handwritten on cardboard.The lady was very helpful kind and professional. While I was there waiting in the garden area outside I saw alot of employees outside being helpful and just being very great employees. Whoever is running this store has done a great job being a leader. It seems as if these employees know what they are doing the store is well put together and very clean on the outside. I also noticed most employees continuing to still wear their PPE...which is amazing. I finally received my pavers which didnt take long and the lady that checked me in was the same lady that loaded me up. I didnt get her name but with all due respect she was a black lady and I really appreciated her help. Thank you to The Home Depot for such a great experience and thank you to management for training your employees to be respectful and helpful but most of all to always go above and beyond and be professional at all times. I highly recommend this Home Depot and look forward for my next pick up!!

Humble, TX location absolutely the worst. 8 workers standing around. We asked for help getting item down from high shelf. No one showed up. Went to ask again and cashier rudely cut me off and pointed to male worker down the aisle. He walked off. Took items we did have to self checkout and same cashier started scanning items. Told her we never got help and would be going to another location, she repliedok. Some customer service. I will stick with Lowes.

Would not recommend getting lawn mower fixed with them. First they told me it was going to take six months. Luckily it did not take 6 months. But when they called me to tell me it was ready and it already been at the store for a week and a half. After 30 days it would have gone to abandoned items. The mower had only been used 4 times basically brand-new. And when they sent it back I still had to pay for parts and labor. When picking up the mower I asked for an itemized receipt of what exactly was wrong with it. I did not receive that. And then noticed that they did not give me my grass bag back. So I had to go back to the store and have them look for it. They couldnt find it so they gave me an old one from one of their rentals. Mine was in way better condition. Im very dissatisfied with this whole transaction. So my advice is if you do use them keep your grass bag at home.

They took away self checkout. The line starts 50 feet away.

This location is still practicing Pandemic protocols. Single file waiting line. Plexiglass at check out along with employee only barcode reader operation. Why?!The Pandemic is Over!!!

Being a first time home owner this is my go to store for the yard love it

They are still covid crazy, I like the home depot, in summer wood, they are more relaxed...

Great trees beautiful choices....

Very knowledgeable employees working here.

Got what I needed and was out. Great place.

It was okay. Did not have what i needed and website stated they sold them. Orbit pump relay switch.

Super helpful staff and good selection of products on stock, generally.

Good luck trying to find someone to help you and when you do get somebodys attention dont be surprised when they look at you why are you bothering me attitude I did bring this to the Managements attention they told me that the guys in the orange home Depot shirts were vendors but in my opinion if theyre wearing a home Depot shirt they still represent the company and they could have at least said Ill go get someone for you or page someone for you just very unprofessional

Good store the best

CDC Guidelines appear to be followed. Staff is always helpful. Stock is always a bit messy but ultimately you can find what you need.

Great selections of plants and flowers and great prices.

I have used Home Depot for many years. Generally I don’t need assistance from the staff. But Sometimes I do need help finding a specific product. There is one employee named Sam that I wish to recognize. Sam has helped me twice in the last seven days. Once he helped me find an unusual product. And once he helped me solve an unusual technical problem. Sam is extremely knowledgeable, gracious, and helpful. Maybe I shouldn’t praise Sam. Because now everyone will know that they can get help from at least one Home Depot employee!!!

I knew what I wanted when I went in, but I was solicited to get my air conditioner repaired or replaced by one of the employees. In this time of catastrophic events in our country, and with all of the business layoffs, the last thing anybody wants is to be solicited buy a Home Depot employee

New store, so its clean. The tool rental is well stocked

Came in here looking for a charger for a Dewalt battery. Only had one left an it wasnt the right product. Looked at the rest of the Dewalt power tools an still carry the same batteries I have. Disappointing...

Clean and set up for social distancing

Great place for the handy man

This place is a mess when you order online and go to pick up your items. There is no separate line for online pickup and you have to wait 30 minutes with the customers who are returning items. People working at cashier and customer service are extremely rude and unprofessional. They are very unhappy and literally yell at customers constantly. Avoid this Home Depot at any cost.

Could be better.

This home Depot was not busy. I was able to get in and find what I was looking for. Unfortunately what I got was the incorrect size. So I had to return later to exchange it for the correct size. The correct size was no longer in stock so I just got my money back. Ive returned here a couple of times since then and the piece is still out of stock. Im a little disappointed with that.

Super helpful young man at the paint center with fluffy hair helped us pick out the right paint and brand for the sheen that we were getting. Had everything we needed even after the freeze!

Their line management in the age of COVID seems arbitrary and didnt make a lot of sense to me. But what do I know, I eat crayons for breakfast.

Great store. Wood is a bit expensive though!!