Greeting at the door, assistance when asked for, line was short today so was able to get in and out. Favorite part about boot barn, the smell of leather. Of course I am going to shop there again, no doubt.

Hell, its the Boot Barn. I walk into their stores just for the smell of all the leather.Love this location and always find what Im looking for. Great store and great staff. Recommend!

The prices are cool, but I was maybe 1 of 5 customers in there and not a single person offered to assist me. I wont being going back. Im big on customer service.

Have been a loyal customer for years. For a good 8 years I have been buying my husbands work clothes and boots along with many other things for my family. But everytime I came in (humble,TX & Odessa, Tx) I had terrible customer service. Its like pulling teeth to get someone to help you. Many times Id just help myself, to avoid attitudes. I try not to complain but I finally got tired yesterday of having this happen and took my business to Cavenders.

Patrick did a great job helping with cowboy hats. He helped us size one and pick out a new one. He was very helpful.

Great selection, helpful associates, fast and friendly check out!

Been in Texas since the 70s, never owned a pair of cowboy boots...just work boots.Staff was fantastic, very helpful. Good Lord willing I will have enough years of life left to wear them out!!

Denise was really helpful called her thru the phone asking for some pants she puts me on hold and goes check and tells me what she has thru the phone really helpful !!

Patrick was awesome, Ill definitely use only this location as long as hes there

Very annoyed drove 45 min to not get my cowboy hat fixed. Saturday and Sunday are the days that most customers need their hats ready for Rodeo etc.

Every time we shop there they are out of the mens pant sizes we need. Wish they would keep more in stock. Otherwise, love the place.

Boot Barn is my go to for boots and western wear, always polite staff and well stocked.

It was ok I was able to find what I was looking for. And for a reasonable price.

Great selection of boots. They seem to have more brands and options than Cavendars

The store over all is good. I only gave 4 stars because the stuff I wanted they ended up not having at this location..

First time shopper here. Ken and Savannah who work here were really courteous and helpful. I look forward to shopping here again in the future should I need new boots.

Super helpful staff. My 12yo was looking for new boots & on a budget. He was pretty determined to shop without moms help and the staff was great with him. He knew how much a particular pair was on sale for at another store and when he mentioned that to the staff member helping him, he was immediately informed Boot Barn price matched if he had the ad. At 12, he was unaware of price matching (and Id been instructed to stay in the background) so I thought this was fantastic. My son quickly pulled up the ad on his phone, they price matched, and he got the boots AND insoles he wanted all within his budget. Kudos to Boot Barn Humble for being patient with a little kid and being honest - you made 2 customers for life.

Large Variety of Western Wear. Great Looking Boots for Rodeo Time. Parking Lot was well lit, store was very clean and had friendly staff. They also give Discount for Military.

Several people working there, but had walk around to ask for help. Rarely ever have the size my husband needs.

What a great service! Clean and nicely organized store!Huge thanks to Kevin who saved my day today! I came in store to return boots that my husband bought me for my birthday. And what a relief it was to hear that they can make them fit me! Few tips and tricks and I have my first boots! No return needed.Big thanks to Jackie and Ever for their fast, helpful and friendly service at check out.Will definitely recommend this store and be back myself!

Found what I needed. Thanks

No help at all today at this boot barn. When to go pay for my boots and the cashier ask me if anyone has help me and I said no not even one person. I payed and when to my truck and looked at the receipt and saw that the cashier put a salesperson name down . Thats was a lieNO ONE HELP ME. It was around 2pm on Saturday.

Excellent customer service Samantha! I found the boots Ive been looking for an will go back soon to get. Thanks again! - Humble, TX store

I was literally being ignored by a male staff as I was telling them how I wanted my hat shaped. And ended up being shaped wrong.. Wont be coming here again.

People are awesome. Store is nice. Highly recommended

Good service and good selection on mens boots.

Great selection and fantastic help. Really worth your time and money.

I loved the Customer Service given! She was an older lady with glasses. Will definitely return because of her! Loved how she took the time to wlexplain the membership and also how she helped us by placing our stuff in the counter while we continued to shop.

Really nice selection for men and women clothing..its a regular place for us. God bless you all 🙏🇺🇲🙏

Decent amount of inventory. Just no associates anywhere to assist with purchasing a pair of boots.

Robin was so helpful and nice

Very helpful and friendly staff

Love this place great deals and great amount of stuff to choose from. EVEN HAVE BRUSH POPPERS thats right I just bought 5 and got alot of points Ill be back

Excellent customer service and I love their products.

It was great, go see them, lots of selection and great and friendly help!

Good place to buy my work wear. Customer service is always good. And their sales are always a terrific buy.

Great location near Deerbrook Mall.

Great prices and a lot to choose from

Fully staffed but majority of them standing around talking. Stood at the cash wrap waiting to be assisted while 3 young ladies were too busy talking.

Nice Boot Barn. Good selection of western wear.

Excellent service. Salesman was Ken and he went the extra mile to ensure I found what I wanted, it was the right size and he provided helpful information on care and cleaning. Other staff were very friendly. Only downside was having to get a staff member to unlock fitting rooms. I understand the reason why but its an inconvenience. Overall, a great experience though.

Excellent boots...

Ask for Tom on the weekends, great guy

Better experience here then I had at a different location. The girl in the front register was friendly at checkout. Only issues is just some of the item tend to be more $$$ then Im willing to spend.

Good quality 👌

Finally found a pair of boots that fit! I looked all over and whalla!! Great customer service too. Thanks guys, good job!

Not good people were unsafe, including staff. Wore mask wrong

Great prices. Love the staff. Nice big store. Wish there was a better way to display boots. Clients dont put back on shelf correctly and sometimes have to look all over for a match. Limited sizes available as well.

If you need your hat reshaped and cleaned, Zach does an amazing job. I have a 40x black beaver felt hat. It looks amazing now.

Nobody offered us any help and the selection wasnt that great. Ended up going to cavenders.

Things are going great at Boot Barn. The inside is looking different in many ways. The staff there are very friendly and helpful.

The place smells amazing, the staff is friendly and prices are competitive. Large selection of boots and other apparel.

Awesome service! Patrick was very helpful!

Actually dont even deserve 1 star. After being watched by an employee for about 10 minutes while I was showing my daughter different boots the associate went about his way. While watching me (it was obvious he was since he just stood there in the same place looking directly at me and nothing else or no one else around) not one time did he bother to ask if I needed help or anything. So I started to try to track someone down so my daughters foot could be measured. At the front of the store there was I person checking out with just a item or two with 4 store associates, 3 just standing there. When I made the comment about needing assistance the associate checking the one customer out had the nerve to say weve been short staffed. ??????? Really?!?!? Not short enough if you have 3 just be the clock. Needless to say I took my business else where.

Great environment, customer service, and selection! Destiny was marvelous with helping me and checking me out! Will be back soon 🙂

Always love boot barns. Just not this ones staff. They acted as though the work clothes I was wearing ment I was unable to buy much of anything. As well as treating me like a leper.

Looked for help and all I got from at least 4 employees was “give me one second, I need to get something really quick” every single one was gone for more than 20 minutes. I’ve been in here for more than an hour. No help at all. Thanks a lot guys 😊👎🏽

Ill admit Im not a cowboy (wannabe or otherwise). So why was I at Boot Barn? One of my employees needed boots and had picked some out at the Boot Barn and so I was there to pick them up. This leads to the reason they are a 4 star, not a 5. They do not accept credit card payment over the phone...for real? Its 2017 folks, get with the times.Aside from that, the store was clean and well set up. They had some very nice clothes, and I even looked at a few that might look good on my wife. And I picked up a cool little bit of Americana to add to my collection.Nice store to browse and buy in.

Excellent service, fair prices. Nice selection of boots.

Very big selection, I got steel toe boots for work and was in and out in like 10 minutes, very efficient.

Ask for Mrs. Deborah for booth cleaning. She did a fantastic job on my custom boots. Extremely detail-oriented. The cashiers were welcoming upon entering. All staff was constantly in motion walking around offering to help customers suggesting specials and new products everybody was extremely friendly and welcoming.Again, Mrs Deborah is the go-to person for all of your boot cleaning she was very thorough and took the time and extremely detail-oriented to make my boots look brand new. She even took the time to give me tips on better maintenance of my boots to avoid future damage and cracks that were occurring in the heel.

Large variety to choose from and friendly, knowledgeable employee s to help you navigate all the options. I liked that the guy helping us took our price range and showed us the options within that range not pushing us to try to get something more expensive. Boots in all price range. My husband is very pleased with his birthday present.

Nice hats, didnt see any boots that suited me though

Sales associates are very friendly and helpful took the time to help me get perfect work boot

I love the way this store smells 😍Well stocked. Huge selection of boots and hats/caps. Good selection of clothing for men, women and children.I found exactly what I was looking for.

Im probably not being fair about this review. This is a nice store, with polite employees. However, in my humble opinion, there is not a Boot Barn location in this area, that compares to the store in Baytown. The store in Baytown has the best selection, most helpful, polite employees, and just all around best shopping experience.

Its a good place lower prices then any other place I went to

Beautiful spacious store with great selection, most especially right after rodeo. Eat your heart out, Cavenders. An associate did assist when I requested. But Managerial staff...you have got to tell your cashiers to speed it up...I waited in line on a Sunday afternoon for way too long...

I walk in not knowing anything about boots it my first pair of boots but anyways they greeted me nicely and help me on all my questions ended buying my boot and no regrets what so ever very happy customer thank you boot barn

I love this location. They have a better selection than the Cavenders in town and the staff are always helpful! The store is always very clean and organized and they have spacious fitting rooms. This has to be one of my favorite places to shop.

No service on our last visit. Took a manager to get good service. No need to lie and say Ill be right back if your intentions were never sincere. We used to shop here as a family but well be taking our business elsewhere.

Went in Boot Barn last Saturday evening. No one asked us if we needed any assistance at all the whole entire 2 hours we were there. We had to flag down a young gentleman to use the dressing room. We bought a pair of $80 jeans, a $80 belt and a pair of $739. Lucchese boots. Now, upon checking out the girl did not know what she was doing had to ask her manager several times how to process the transaction if we chose to use 3 cards to pay. Next, we decided to apply for the store credit card which after approval we did receive 15% off our purchase. Now...TODAY—returned to the store to buy another pair of boots for my son and two pair of jeans. Once again no assistance. Here’s the kicker—during the check out process all the girls were giggling and cutting up talking not doing their job! How unprofessional! The girl who’s name I will not share was not even listening to my husband until the fourth time he told her we had $75 worth of points to use for the purchase. Can’t say I’ll ever return back. We cut the card into pieces and are extremely disappointed in the customer service Humble Boot Barn has provided to us. Especially having spent $1,200 in one week!!

They had some good stuff but not a good selection in sizes. The thing that bothered me the most was that I was there for about 45 minutes and no one came to help me. It was my 1st time there and I needed some direction on where to find things. I ended up tracking someone down and asking for help but she didnt seem to know very much about what they had and how to help.

Very nice. Clean, organized, friendly staff. Had a problem with boots purchased 6 months ago and they were so easy to deal with! Made it right! Love them!

Very nice store, clean, large selection of boots. Staff member Betty was extremely nice and helpful. I would recommend this store to anyone.

Great service here. One associate, Lance was very helpful. Helped me purchase my first pair of boots and had a great attitude and work ethic.

The associate who help my fiance was outstanding his name is Ken he provides good customer service will recommend him to anyone who visits Boot Barn at humble near Deerbrook Mall.

They had the things I needed. The staff, especially Ken was very friendly. He greeted me helped me find everything I was looking for. I will be coming back here.

I know it a big box store but great customer service far better than others it is my go to spot

Big variety a bit expensive but you get what you pay for. Definitely try on boots and wear as you would at home to be sure of fit. I paid 300. And cant hardly wear them.now.

Very helpful finding the right size and quality boots.

Too frickin expensive but super cute styles

Amazing service really nice people

Got some nice boots at a great price. Very nice store. I like much, much better than Cavenders Boot City.

Awsome service Ill be back for sure

Great place! Lots and lots of selection. For the worker, they have a huge selection of steel toed shoes and FRC clothing.

I drove from Seabrook to their store in Humble after calling them and being assured that they had the boots I wanted in my size. I drove 45 minutes to get there and no employee could find them. I fumed... I then went to Cavenders and got a beautiful pair of boots and their customer service was top notch throughout the experience.

Really really rude employees. Me and my wife looked around the store a bit, and only grabbed a shirt my wife liked. When at the counter, the lady said just this after all that looking? I wanted to bust out bad but im a respectful man and wasnt going to do that.

Great customer service and Hailey at check out had a very bright attitude that made you fell welcome

Great selection and good customer service

Great selection worth the price vs academy outdoors.

Great price and nice personal and very good Quality, i love this shop and come from Germany for shopping!!

They have cute boots, but they are $130-$240 (INSANE prices!!) and all of those cows had to die to fill their shelves with thousands of pairs of overpriced boots. The employees didnt seem very customer driven..When I got to the register, there was a brunette girl that had resting b***h face the entire time she checked me out! I felt that her attitude toward me was a bit rude, and she may not have meant it that way but thats how I took it. Would it be so hard to smile and act like I matter? They are lucky my kids needed western wear tomorrow or I would have gotten everything online for much cheaper! Rant over.

Fabulous Western wear, all sizes,colors beautiful boots .

Excellent experience and a wonderful staff!

If i could give ten i would, the store manager was awesome!!!

I like the store and they have a good rewards program, good selections also. However, Ive learned to not let just anyone here shape your hat. Mine is now so bad I have to go somewhere else to get it fixed.

Reasonable prices and they have a variety of sizes

Went to boot barn to get boot cleaner and Jesse helped me and informed me that if I brought the boot in they would clean them for free. Such a big help happy with the customer service!

The salesman that was helping us needed assistance from another associated but he must of been a supervisor and his main focus was not to assist the customer but to tell the employee to take out the trash from the back.