This store is the worse to satisfy the customers expectations. This is the second time my wife received bad service .there unable to help a customer she try today a get new phone and yhey try to charge 400 of down payment. Crazy. With my good credit and 10 yeras with t-mobile. I just payed 75 dollars calling tmobil customers service.

To say wow is the least of it, Kiby is AMAZING! She was so patient especially because I am not good at this stuff, she did it with such grace. Zulema and heather are a great DUO if you go here you won’t be disappointed

1st. I had to swipe my credit card yesterday 5x, didnt worked because of the internal problem at T-mobil.I went back today, same happened, the lady told me, it will not process today again. I know its not my cards problem, I used it this morning.I ordered an other phone from Samsungs web site in 10 minutes. I will do it again.2nd. there was 68 degree in the store, where i spent about 15 minutes to try the process, why is 68? Peoples are coming in without winter jackets in July .

Sales reps lie to you about “perks” to make a sale. I’ve been with T-Mobile for 7 months and I will say that the T-Mobile customer service number is amazing but this retail store in particular is awful. The sales rep lied about just about every thing. From my phone plan to the warranties on the accessories, I purchased from them. Be very careful when they are trying to sale you plans and merchandise. They screwed me over tremendously. Their sales reps could definitely use more training.

Enter puk you slm cannot be accessed .please call your carrier to obtain your puk code.

Awesome service, the manager Heather helped me out pick the perfect t birthday present!

My experience at this location was amazing. Erick was so patient and welcoming. He took his time to help me find the perfect phone. He was so sweet and very generous.... thxxx😋😋

I walked into this store with one question. Do you have the iPhone 12 Pro Max in stock? At any other place of business the answer would be, “Let me check inventory.” That was not the case here, I was told that they have a time locked safe and they couldn’t check, but that they would take my name and let me know in a few minutes. Twenty minutes later they still had not told us anything. Finally we asked again and they said it would be a few minutes. We asked what is a few minutes to you? She said a few seconds. I should have walked out then, but I continued to wait. Finally when all the customers ahead of me were tended to I was called by another rep. I told her what we wanted and she talked to the other rep in hushed tones. She checked her computer, left for only 15 seconds came back and said they didn’t have any. I told them I was shocked that they don’t have inventory control on the computer. She just said, “Sorry, have a good day.” I’m angry because we could have been at another store instead of wasting my time here. I feel she lied from the beginning and knew she didn’t have it, but was hoping to sell me a different model. So I don’t recommend this particular store. By the way, we’ve been T-Mobile customers for 14 years and I’ve never felt so abused as I have been at this store.

Thanks to kibby leaving sprint was easy and Heather is a hoot

Kibby was awesome and Heather handles her customers with grace

My experience was amazing at this location!! I was helped right away and treated like a customer should be treated. The manager Heather was so attentive to all of my needs. A sales associate named kibby was like my right hand and helped with every question I had. I will most definitely be returning for another visit at this location.

Been to so many around this neighborhood none of them wear masks or follow the social distancing. I am elder and they always follow regulations here KIVVY is heaven sent

She offered to get me a T-Mobile simcard so i can get the T-Mobile experience because Im a transfered Sprint customer. But after 5 minutes of going through the process, she said that their system is down and Ill need to call customer service at home and have them mail the simcard to me and then have to call them to help me set it up once it arrives. Well I dont know how to do that, thats why I went in person so they could help me.

Came here after a bad experience at another store. Natalie was so kind and she has a great attitude

The worst customer service I have ever experienced! The rep was very rude and made an easy transaction into a difficult situation when exchanging my phone that was under warranty. She first stated that a phone was not delivered when I had the email confirmation. She then stated it wasnt in my name which it was. Once we got over that hurdle she began to inspect the phone and denied the exchange because the screen wouldnt turn on. She confirmed that there was no water damage and the phone was in good condition with no cracks or scratches. I called customer service and they completed my exchange and agreed there was no reason for her to have denied it.

Ibas there a few days ago nd a customer walked in with no mask the manager let him know kindly that tmobil still requires customers to wear a mask he was so rude nd said thing to a lady you shouldn’t she handled with so much grace nd just said have a good day

I am incredibly happy with Priscilla and Jesse! Switching providers is nerve racking, and they both displayed patience, time and were very kind in the process! Love our new phones!

DO NOT GO TO THIS STORE!!! I went in to take advantage of a Senior Plan they were offering and purchased a new phone for my husband and ported my phone over from Verizon.That evening I realized I could no longer access my voice mail. I was on the phone with CS for over 2 hours and they finally figured out how to band-aid the problem, making it a 3 step process instead of just hitting the icon. Next day discovered I wasnt able to receive MMS messages. No more pictures of my grandkids? I dont think so! Spent another 3 hours with CS with a promise to get back to me within 3 days with a resolution. At the end of the conversation with CS, they stated that the salesperson JESSE was supposed to tell me that there was a chance my phone would lose some of its functionality when it was ported over. I was livid to say the least, as no one at the store mentioned that me.So now its 2 days since this nightmare started. I went back to the store and asked to speak to my salesperson but he no longer worked there. Asked to speak to the manager, HEATHER.I showed HEATHER my phone and told HEATHER that CS told me they were supposed to tell me that there could be issues with my phone. HEATHER looked right in the eye and said I did tell you. HEATHER didnt even wait on me. I told HEATHER she was a bold face liar and someone would have to be an idiot to ACCEPT the fact that their phone could lose important functions if they ported over. My husband called the store several times and HEATHER refused to come to the phone. I dont know how HEATHER ever became a manager, she is immature and has a snotty personality. Glad HEATHER is not my daughter, I would be so ashamed of her.I finally received a call back from CS and their resolution was to buy a new phone and if i returned the new phone there would be a $40 restocking fee.The next day, I switched providers and I went to the T-Mobile store in Valley Ranch and returned the phone I purchased for my husband. They were extremely apologetic and very professional. I discovered that the salesperson in Atascocita had charged me for a screen protector that I didnt ask for and charged me for a charger I was told was free. WOW!! The manager at the Atascocita store, SAMANTHA, is teaching her team to scam customers.All they care about is making a sale and padding your purchase. They will lie to your face and thinknothing of it.A note about T Mobile Customer Service:All their call centers are in the middle east. You cant understand a word they say and they speak from a script. They dont care how you were treated at a store or how badly you are screwed. If you still want T Mobile, go to the Valley Ranch store. Good people there and they were horrified about my experience. Although a young lady at the Valley Ranch said she would have her District Manager, Ernest get in touch with me, he never did. Again, goes to customer service and lack of.

I am a “Sprint” customer and they made sure I knew that. Terrible experience. I could hear the rep “Jessie” asking his team member for assistance w my issue and she consistently told him to tell me that all possible solutions would “take a while” and recommended I go to a store that was formerly a sprint store. He proceeded by telling me all the things I could do from home. I was turned away from 3 T-Mobile stores in 1 day, so I’m not blaming Jessie or his team member, but this merger has created real customer service nightmares for me.

Took me 30 mins picking up a tmobile Tuesday freebie. Laissez faire attitude. Dont go here if youre in a hurry or want prompt professional service. My take!

Uncaring and rude customer service in the evenings. The supervisor girl in the evenings acts very careless towards customers needs.

Madison and heather were perfect they helped with so much for my phone definitely coming back!!!!!!!

Kibby was awesome and smart

Been going to the same T-Mobile on my side of town for years now. Decided to stop by this one since its on my way from work. Couldnt have had a better experience. Staff was very friendly and helpful. Heather went out of her way to take care of me and make sure my needs were met. Needless to say, Ive found my new home store because of her and Samantha. Very knowledgeable duo. Definitely recommend asking for them.

Long wait but worth it. Every time I come here I know what to expect, theres always a long wait, so go when you have time to spare like about an hour to an hour and a half. But the customer service is always great! I loive it here been coming here for years when ever I have a problem or am due for an upgrade they always help me. Only t mobile Ill ever my time at!

I have been with T-mobile for about 5 plus years now and this location is by far the best location that I have been to. The customer service is awesome and they are very attentive to your needs. I walked in there a few weeks ago and felt like I was important . They took care of me right away .

The staff here is great & I love shopping here 🤩 Very knowledgeable & always has great deals!

Bella was amazing

Very shameful. I came in to looking to purchase 3 iPhone 11s with money down. First they told me I couldnt put money down to pay the phone, when I called corp they said they should and they cannot deny us from putting money down. Second I came in and the associate said they did not have anymore IPhone 11s, so I made my daughter back at home call them to ask to make sure they were not lying. The other associate on the phone with my daughter said he had one black and one of another color RIGHT IN FRONT OF OUR FACES!!!!! So we confronted them and they proceeded to lie even further. I am DISGUSTED AND APPALLED as I am a customer of T-mobile for close to 22 years.Its very disappointing that the actual customer service line provides better service over the phone than in person. Not the first time I have had problems with this store. CLOWNS

They have the best service, very friendly and knowledgeable!! Samantha is by far the best, she goes far and beyond to make sure everything is right and you get taken care of ! I live in Rosenberg and this will be the store I will go to if I ever need to go into a tmobile location, I will make the drive just to have the great service that I got the day I came into this store .

They close shop early multiple times a week. Just yesterday (Monday, Dec. 2nd 2019) they closed at 6:15 when they close at 8pm. They promised to buy out our contracts but the way they do it varies on who you speak with. So that mixed with closing early and the employees not honoring their work schedule makes it concerning at the least of their actual integrity and if they will do what they say. So they just lost us as customers.

Luv this place ❤️ Y’all are amazing 🌚

T-MOBILEs left hand has no idea what its right hand is doing... I have a device to return but no one will accept it and now they have sent it off to collections.... Do not trust this company.

Great customer service! They go above & beyond to ensure you are taken care of before leaving their store.

From Conroe to Atascocita ! This young lady is definitely a great addition to their team. I appreciate her patience and integrity. Thank you Dee!

Look, Ive been to this store multiple times. Every time I go, its several years before I need to go again, and I figure, oh, it has to be better now. News flash... its not. Do yourself a favor and just drive on down to the corporate store in Humble. The one by Movie Tavern. They take care of you and do it with respect. There is no recourse with this store through T mobile, because they are just a retailer, not a corporate store, so they can pretty well do whatever they like and T mobile cant do anything about it.

I stop by this location on the way home to check out their promotions. As soon as I walked in, I was greeted. The staff is amazing and friendly.... i promise you, I thought I was at a chick Fil-A. lol Wish I can move this staff closer to home.

I was told by 3 different people 3 different things and the devices still did not work so Came in for the 3rd time my devices were not working and the girl at the counter(Pricilla) had the worst customer service I have ever had. I asked the manager( Erika) to help and she did absolutely nothing. She stood next to Pricilla as she spoke very rudely.Just spent over 2000 dollars on devices they should work.

Disappointed! I went in to upgrade on a new phone. Well according to the sales person she said it was a “bundle you get for purchasing a new phone which included accessories and iphone watch” come to find out it was a lie. I called customer care and they said there was no bundle and pretty much all the extra accessories and iphone watch added to my purchase were just added to my bill which not only did she lie about the so call bundle but also on my monthly bill which was $60 dollars more than what she had said. I tried to return everything expect for the phone that same day after talking to customer care over the phone...come to find out I had to pay an extra $50 dollars for restocking fee which I had already paid $78 dollars for the “bundle” which it wasn’t even including the down payment for the phone which was separate transaction. Out of the $78 dollars I gave for down payment I got $6 dollars back which were just taxes from accessories worth $165 AND had to PAY an ADDITIONAL $14 dollars when returning accessories and iPhone watch.Fyi...the lady over the phone was even embarrassed for the whole situation on how sales persons misinform customers “you don’t know how many complains we receive for the same scenarios”...

Heather is a pretty awesome manager Id def drive to this store for anything I need for my phone

Received a new phone for Christmas and wanted to transfer all my data from old phone to new. (This is beyond my know how). Went to this location (for the first time) and was greeted by Valerie and Jesse. They asked how I could be helped, were patient with me, and within about 5 mins they had all my questions answered and I was ready to go! Great service and they really know their products.

Eddie helped me out today on my account was very professional and is very knowledgeable.

Always very helpful and friendly staff

While T-Mobile’s service didn’t work out for me, the store was really great in helping and working with me throughout it all. Manager Samantha is awesome!

Worse customer service they where more interested in what they couldn’t do for the customer

The Service agent Kasey S. Did a remarkable job on getting us the best family plan and the best price that fit our needs. On top of that, I got a new phone and can stream movies on Netflix. Free membership with a new service. Cant beat that. Thanks again Kasey S.

Erick and heather were the sweetest If u stop by go to them

The dopest team out there!

The Manager Samantha was professional and courteous! Overall, the staff provided the information I needed and more. Thanks!

Great customer service! Just moved from Metro and will be doing business here going forward!

Heather was amazing I am elderly and I don’t understand technology much, and she was so sweet . And she was so energetic, I recommended her to my son and grandson. Thank you heather we will be back for you every time

Edgar was very nice and helpful! Answered all my questions, got me set up with everything I needed. If you need help, I recommend going to him!

Staff is super helpful. T mobile and this particular location have come a long way in the last few years. Keep up the good work.

The wait is entirely too long. The staff is nice.

The Young Lady that helped me was very professional and Curtious and Polite her name is Daisy if you go there ask for Her shes awesome

I love T-Mobile Ive been with them for more than 10 years but this location is great and the workers are awesome!!! They are always so helpful!

Heather was so patient, her and Steven go the extra mile!

Natalie is a doll

Great customer service! Able to make necessary changes and suggest best deal for the family to save money.

I cant say enough good things about T-Mobile I I went to this location the sales rep she was awesome she went above the Call of Duty to help me with my issues and to make sure I wasnt satisfied customer and was hanging around for another 10 years I have always have perfect customer experience the customer rep have always been Pleasant and polite and willing to work with me and my lack of knowledge of Technology all I can say is I Love My T-Mobile I would not change service providers this is after 10 years of great service

Service sucks. I dont even want to give this a full star. I cant watch anything with it in my house. I cant even get onto the internet to look something up. I have to walk all the way out to the end of my drive for it to finally work then as soon as I get back into my house it stops working again. I dont know how Im supposed to do school work with the internet service not working. I hate it. When I went into r mobile they were like if you dont all get new phones (iPhone 7) your phone isnt going to work as well as your iPhone 6. Yea well I got it and its not working like they said it should. My family has spent $2000 in new phones for all of this because they said it would make our service better. Im royally pissed at how much my family has spent and they have not met the standards I should expect out of all the money we spent from them. Dont get T-Mobile.

Great customer service, Danesia answered all my questions and was very knowledgeable. She was very professional with a great personality.

Excellent service and everyone was so informative and patient with all my questions! Shout out especially to Nadia and Melanie who made today easy and fast!

The manager, assistant manager and lead sales rep could not have been more helpful. Marco & Juilo made me and my family feel they genuinely wanted to help us. Every team member that I have ever come across was always courtesy and very friendly. When we first moved two years ago we visited the T-Mobile store on 1960 and it may be a larger store but the service did not impress me. SO KUDOS TO YOU ATASCOCITA T-MOBILE!!!

These guys at this store are some of the best around the area. I have bought several phones at this store and had to return a couple with no issues at all. Other stores around the area are too pushy and lie most of the time.

Great customer service and Jessica help me and my wife with our phones and accessories.

This store has the worst customer service skills ever. Whenever entering the store Im never greeted. It takes literally 45 min for someone to help me. If there are 3 employees in the store why are all of you helping one customer???

Amazing customer service here!

Nadia was very kind, patient and willing to get me good prices!

Very helpful and understanding. Never have to wait to long.

Goodluck with this t mobile store, they are like a 3rd party contractor, they wont cover your insurance on certain phones if its dirty, only 1 employee helped, the boss sitting in the booth with another employee, employee yells from the booth its time for an upgrade after I clearly stated that I can NOT AFFORD another phone, after they learned that, no one really wanted to help, so good luck at this t mobile store, its like theyre fake or something.

Wow... Just upgraded again using Jump within 6 months of having a phone and switched to the new model (I wish we could do that with other items like TVs, Computers & Autos). I also picked up a tablet this time using Jump, that program is so great, I hope its here to stay! I have been with T-Mobile for 5 plus years (switched from AT&T) and every time I visit the store they treat me with the upmost respect, and no matter who helps me they are always kind and knowledgeable. I tend to be quite a nerd but it never fails I always walk away learning something new I didnt know before to pass onto somebody else considering switching from their Carrier over to maybe T-Mobile. I know I will be staying on for another 5 plus years with T-Mobile. Thanks to you all at the Atascocita TX Store, you are all great!!

It was wonderful. Nadia was very helpful.

Worst service and customer care lied!!!

Woah!! I went into this store on Black Friday [11/28/14] hoping to find a good deal on a new phone; only to be exposed to a revolting, stomach-churning image of a PENIS. As the sales representative was down talking the windows phones she handed me her own personal device and stated I had an android and NOW this is what Im working with. See the picture of my niece in the background is typically a very cute picture but it is covered up by all the windows tiles. she kept on talking as I scrolled down to see how active the tiles are and how fast each would load. I came across the tile for PHOTOS only to view a picture of someones distasteful, nasty genetalia. I quickly returned the phone to her and she stated OH DEAR! and quickly put the phone back in her pocket. I will never return to this store! I made my purchase online and if I ever need any support I will gladly make the extended drive into either Atascocita or Kingwood where I will not be exposed to another disgusting picture of someones repulsive, sickening, nauseating genetalia. I felt disrespected and disgusted.

The employers not really want the hell to the customer service about me as hard when I come in there and asking about how I use my new phone I have to become for three times they messed it all draft first my all information than my old phone to the new phone that block my Facebook🤗😣 somebody needed training that employers I will go to other company

The store help me lower my bill about two hundred bucks a month. You dont need more of a review than that

Where is Erik

USE ANOTHER T-MOBILE STORE. The manager at this store confused us and lied to us when we wanted to upgrade our phones. DO NOT DEAL WITH THESE GUYS

Great people and service

Took a celspot to the store thinking I would save t mobile some money on shipping costs. Had me wait around for 30 minutes while they figured out how to do it only to just email me a shipping label so I could mail it myself when I got it back home. Why they couldnt print the label there and ship it for me was beyond me. Waste of a drive and time.

Always helpful service and knowledgeable.

Very helpful thanks dawn ann

Melanie is the best and fastest.

Friendly service, as always!

Great service

Perfection!

The store is very good

Jessica is cool

Horrible, the guy that helped me said if I buy a phone o get three things free for it, well that wasnt true, I came back the day after and another guy helped us and he said they were charging me monthly for it, I was so mad because I didnt need all those things, I got them because they were free and all they said to me was sorry, thats it !

Very helpful people

The absolute worst customer service ever!!!!

Poor customer service

Today in the store Eduardo attended me with my account I was ready to cancel my account but he helped me understand my bill