Just had my screen protector on my IPhone replaced. They are friendly, helpful, quick. The “blue shirt” was very skilled and made sure there was not a speck of dust under that protector! The Protection Plan is definitely worth it!

The staff was super helpful right when I stepped in the door. Told me 2 places I could find what I needed with great directions but told me to come back if I couldnt find it and hed walk me there. Checkout staff was great too. Very personable.

Takes 30 minutes for someone to come open the case to grab a simple item.Trying to buy some TVs? Oh thats going to be at least an hour for someone to find the time to grab them for you.Its actually faster to drive to the parking lot and order it online for curbside pickup. Dumb

I had a remote start put in my Chevy Equinox by Zack. He did a fantastic job. He showed me how they worked and answered a my questions. He got done with it sooner than expected which was even better. Thanks Zack

Where do I begin? How about, right at the beginning. If you find yourself lucky enough to enter this Best Buy, you will be graced with an organized store, well-stocked shelves, and very helpful and kind cashiers. This was the third store that I visited in search of an Apple Watch, I used the Best Buy website to ensure they had chargers in stock. When I arrived, there were plenty of chargers to go around. I left the store feeling like I had made new friends with the employees I met at this Best Buy location. Thank you, Best Buy! You really are the BEST BUY.

The in store customer service is amazing!!!! The phone customer service is horrible. They had to transfer to multiple different people and the one I ended up with ended up barely speaking English. She couldnt help me figure out how to return an item that was delivered.

Kenyon was super friendly and helpful. He also wasn’t too pushy which I appreciated. Best experience I’ve had there in awhile. All the other staff even those not helping us were very friendly as well!

These guys are amazing! Today, my sister and I stood in line for a PS5 and the employees were incredibly helpful in helping us get our consoles and back to our houses. We are obviously super excited to use our new PS5s and I would highly recommend Best Buy in IF for any and all of your tech needs!

Stopped in to pickup an online order and try to replace the battery in my car key. I asked Anna at the front counter if she knew if they had any screwdrivers for sale small enough to fit the ridiculously tiny screw on the key. Anna not only offered to use one of theirs, but also had Garret and Travis in the back take apart my key, replace the battery, and put it all back together. Thank you so much guys!

Never had an issue on a Best Buy and this one just like all the others Ive been to has been really good.

I was helped by Diego and he was very knowledgeable and patient! He is a great employee!

Although I waited a little over an hour for a trade in to work (because Best Buys trade in system was down even at corporate), I was very pleased when the manager made up for it by selling me the phone for the at-cost price. I thought Id have to spend 70$ overall to trade in, I ended up making money in the end with the discount. I have to go back to get the money, but they were very helpful overall with the huge corporate hiccup. (sidenote: this is on a corporate level not local, but I would appreciate it if the phone number actually patched through to the store im calling, not just the national call centers, but they can call you back from the local store).

One of the best Best Buy experiences I have ever had. Jamie & Brad were extremely attentive, professional and knowledgeable and made sure all our questions were answered thoroughly. They made buying a new appliance as easy and pleasant as possible. With such great service, going forward, this Best Buy will be our go to for anything we need in the electronics world. Thanks guys.

I did not buy any thing although the help was great.

Definitely a great Best Buy location! One nice thing about businesses here in Idaho is its pretty rare to ever visit a store that is jam-packed with people, and this store is no exception. Its big, well staffed, and very calm and peaceful so you can take your time looking at great electronics without worrying of people getting in the way or being harassed by an annoying salesperson.

Theres not as many students deals as I remember, but overall theyve got some high quality stuff. Theyre pretty understaffed at the time we went and I didnt realize you had to go up to the host to get an associate. The associates were a little awkward but very helpful. Overall a good experience; would just have more staff at nights

The phone service is horrible. They forward your to the nation wife number who can nit answer Inventory questions. Also, poor customer service. Must go to the front to request an agent to help you. The agents pretty much ignore you otherwise them they come looking for you while browsing and are not good at asking if you are next on the list. I stood by the.comptier and had to go back up multiple times to ask for assistance. They kept apologizing but didnt provide the help. The laptop I wanted was good bit the customer service experience was not.

I went in to buy a laptop. The salesperson was quite helpful, but I didnt quite find exactly what I was looking for.I only took one star off for what I consider not enough selection.

Best BYE IDAHO I AINT EVER COMING BACK WOOHOO.Best buy is cool tho.

Great customer service! Im pleasantly surprised

Trying to buy anything is a joke anymore in the Idaho falls location I have gone in 4 different times now in the last couple years and every time it’s like pulling teeth to get help because they seem to have plenty of stocking staff but no sales staff and the items I always plan on buying are in cases that need to be unlocked by a staff member, it’s not like a cell phone case. And today they didn’t seem busy but I stopped a stocker and he rudely informed me there are two salesmen and they are busy if I want helped then I need to go up front to a man in a blue shirt and get put in the que. I did as he informed and went to the front front and asked how long the wait is and he said it would be 15 to 20 minutes I just can’t believe how far down hill their customer service has gone.

I would appear that BB has a new, check in at the front door policy if you require a sales associate to assist with purchase, or questions, you must first sign in. If you fail to do that, which I may offer, is not explained upon entry to their store. You might as well be a ghost or have your cloaking device engaged. We waited patiently for the best part of 30-40 minutes. Observed more then enough sales associates milling about talking to each other, arranging shelves. However no contact was attempted, more of an overt process of avoiding eye contact on the associate level. That of which became blatantly obvious after a short time of observation. After what I felt was a threshold of time more then I was willing to dontate. Upon exit, the exit associate asked the obligatory question of, did you find what you were looking for, I politely responded, yes, but could not find an associate to assist. I was needing a laptop. Well Im sorry, but if you needed assistance with a purchase, you need to sign in with our que here at the front door, and is required due to lack of sales associates. I response to that comment, the associate, was thank you for coming in have a nice day. (There was visibly a staff to customer ratio on the floor of at least 3 to 1) very disappointed in the experience and the lack of customer engagement. Ive purchased many of items over the years from BB even back in the circuit city days. This level is a new level.

Well organized. Love best buy geek squad support. 100% recommend it. I had questions about a device I was interested in, and I got very detailed and helpful clarification. Very professional staff. It would be a five for me if the store organization is a little more intuitive.

I was exhausted after spending hours shopping around for a new laptop and not finding what I wanted. I stopped at best Buy in Idaho Falls. As soon as I walked through the door I was introduced to an employee named Garrett. (# 1447442) He was very professional and extremely helpful. Less than 20 minutes later, I walked out of the store with the laptop I wanted ordered and scheduled to be shipped to my doorstep within 4 days. Thank you for hiring a very competent employee!

Garrett was awesome! I messed up my lap top and geek squad was able to fix in an extremely timely manner and the cost was less than I thought it works be and absolutely worth it! 10/10 would come back!!

Great place. Good customer service with lots of variety

First time visiting there on my own, customer service set me up with a tech specialist pretty quickly to get a new phone and casing, they were informative and helpful, provided many possible options and explained their benefits and differences effectively.

Its a long drive to get into Best Buy. We didnt find the items we were looking for, the store was a bit limited on stock. Otherwise, service was great.

Marcy was extremely helpful Im helping me get my new phone. And Bryce was awesome at trying to figure out Verizion and their stupid website. He kept trying to make sure I would get the best deal possible.

As best buys go its a pretty recent store. Price match and warranties for electronics are good. Didnt have a very good selection of Nintendo Switch games unfortunately. The store was also kind of cluttered when we went in.

A bit too busy to get good customer service. The associates were somewhat knowledgeable about specific items. Very helpful in finding the right modem and router.

Did very good helping us find a phone Sims card and service

Great service had the power source I needed

Great customer service led to great satisfaction. Item well pricedYoung man was very knowledgeable about products Made sure I got exactly what I wanted

They had the hard drive I wanted in stock which was nice it I couldn’t figure out how to give them my money so ended up going home empty handed :( . All lock cases and zero employees to open them unfortunately

Super great guys that helped me get what I need.

High prices but a good selection of things

Its an electronic store, you know what you want when you come here. Honestly the only complaint I have is that I was in the store for a good 20 minutes and not one employee came to me and asked if I needed anything, or needed help. Other than that great place for electronics.

Just updated my phone and it was a seamless process. Samantha did an awesome job at helping me out and did not get overwhelmed when other customers came up to the desk while assisting me! Definitely recommend getting your cellphone upgraded here. They had the best price in town for the phone I wanted!

Checked tablet for loss of power. Determined that tablet was dead. Need to replace.

Went to buy a phone, was informed they no longer have a display for it but they have the phone. Only way for me to see it was to purchase the phone first to see if I want it 🤣 place is a joke

Jason was very helpful and informative. I needed a small flat screen tv for my kitchen, and also needed to be able to connect to a Fire Stick. I got exactly what I needed and all questions answered with a smile. Thank you!

Over priced and always out of stock for popular items. Every time I go into the store Im told to order it online.

I got a new cable modem here and it works great. My internet is not any faster but thats just Sparklight for you.

Received professional, personable and very knowledgeable assistance in purchasing a mic and checking out fit watches. Extremely pleased with the mic I purchased and making money with my recordings right away!

Went there for some car audio equipment. Nobody offered to help. Finally asked someone and they couldnt help so they got someone else. Tried to charge me $180 bucks for an adapter I can buy at a car audio store for $40. They told me Id have to relocate my radio to the trunk. Seriously? If I relocated my radio into the trunk then how can I listen to it when Im driving down the road? Ever since this store has open the service has been substandard. Today is the last day that I will ever step foot in that store service always is less than stellar absolutely no help and you cannot even call the store to see if they have what you are looking for.

The last time I was in I needed to buy a fridge. After waiting 20 min to talk to someone I ended up finding the model online and ordering there. I was hoping to just take one home but couldn’t keep waiting. I afraid these stores will be gone soon as they can’t seem to offer basic customer service needed which is the reason someone like me bothers visiting.

Purchased a blue-ray DVD PLAYER it was in a location that had a lower price than it was marked. They adjusted the price to match. No problems fast and efficient.

Received excellent service from Jason (aka Texas) while looking for a new kitchen range. Not only did I find what I wanted, but they were able to deliver and set up at no extra charge.

I bought an Xbox Series x and after waiting 2 weeks was able to pick it up. When I was curbside, the blonde girl brought it out with a huge gash/hole in the box and said dont worry, we tested it and it works. I had to go to meet someone so I had to drive back later in the day to return it.The 5 foot 4 female body guard girl that you pay to guard the door and greet at the door (lol) was shocked that I wanted to return an item I waited 2 weeks for with a huge hole in the box and didnt know how to set up a refund. Yikes, haha nice store though

Staff is very helpful. Quick in and out visit

Great selection on TV’s this time around, but waited 20 mins for someone to help me.

I Love Best Buy ... But, I had a very hard time w/catching this store open. They didnt open until 11am & closed at 7pm. Only open for 8 hours a day?! (Just a week & 1/2 before Christmas too) ... The salesman that helped me was very friendly & knowledgeable. That was nice, but overall ... It was propably the smallest Best Buy Ive ever seen or been in ... So, they dont have the biggest selections to choose from. I didnt make a purchase. Couldnt find what I needed.

Jason Geppelt did a great job!

The customer service is absolutely terrible, and when you finally get someone on the phone after an hour wait, they hang up on you. there products break after less than a year, and you can find them cheaper elsewhere. wish i could give them 0 stars.

Perhaps the only great electronic store in eastern Idaho, their used to be a circuit city but that one closed back in the mid 2000s

An associated named Michael at the Idaho Falls Best Buy on Hitt helped get us a new TV and sound bar. Very knowledgeable, patient and helpful. Offered us several options and guided us to making what we think was a great decision.

A Google search clearly showed this Best Buy as a supplier of Twinkly Lights, and had them in stock and in store. But info was incorrect. New Google search now showed only Best Buy in Utah as authorized seller.

Good selection, however, their employee shortage does really hinder customer service.

Great store and great people. The young man helping me seemed very knowledge and helped me understand some stuff Ive been struggling with

Went to Best Buy 11 a.m. on Monday April 19th was looking for a simple camera bag and maybe a tripod walked into the store five people around the security kiosk asked if somebody could direct me do the camera bags and tripods they should go towards the back on the left hand side I found what I was looking for but had a few questions found a young man with a BestBuy name tag asked if he could help he said no sir you have to walk to the front of the store and ask for Garrett and hell help you I said I have to walk from the back of the store to the front of the store to get help he said yes sir so I did this sound Garrett asked if he could get somebody to help me and he said sure and walk back to where I was at with me and I said why did I have to walk all the way up front to get you to come all the way back with me when you could have just help me from back here Garrett said thats our new policy sir so I informed to Garrett this will never happen again. Its an electronic store usually you know what you want but in case you have a question youd like to get 30 seconds worth of help Ethan Garrett didnt know the answer he had to open the box to look so it was a valid question wasnt stupid thats why I didnt order it online if I already know all the answers and know what I want I can get it shipped by Amazon in one day free shipping and customer service is impeccable you can contact somebody on the phone in minutes with Amazon it makes no sense a company is large is Amazon who deals is many customers as it does and then a small Best Buy store in Idaho Falls just cant seem to take care of its customers and have excuses for every question asked they said they do it this way because its so busy on Fridays and Saturdays I said well its Monday at 11 and nobodys here and theres nobody on the floor to help the young man said will come back on a Saturday and youll understand why we do it this way I said I came in on Monday so I wouldnt have to deal with the crowds and the poor customer service Ill never spend another dime at Best Buy I will go out of my way even if it cost twice the amount of money Define the product somewhere else even if I have to order it and wait two or three weeks Im not giving another dime to a company that has no customer service

Just dropped in for a visit but it was pleasant and the people were nice.

Horrible customer service. Went to buy an iPad and the worker was rude and out of line the whole time. Also wanted to ask a question about a problem I have been having with my phone. He wouldn’t answer due to it being Apple. Ask to be referred to the geek squad and was told no because they wouldn’t answer my questions either. When checking out the lady was rude as well. They made a exciting experience very upsetting and disappointing. Would not buy from this store location again.

The policies for the store during Covid are NOT user friendly. It is frustrating that we have to talk to a national operator and cannot talk to a person at the location. I also am extremely frustrated about needing to make appointments to drop off an item for a repair. The shorter hours have really made working with them difficult as well. This used to be my go-to place for all things electronic. However, the past 6 months have been such a headache that I cannot give them a good review.

4th time in this store in the last 2 months. What little help I finally got from an employee, who seemed to be in a hurry to be somewhere else, was useless. Few displays to even look at. Website says items are in stock...they were not. Decided to go somewhere else. The guy that helped me was just hanging out at the door with the greeter. Using my stimulus money somewhere else.

No complaints today. First brick-and-mortar retailer Ive seen that had Blu-ray PC drives in stock.

Its a Best Buy. Nothing special.

Well, discovered you dont want to go in there when theyre changing the store around. Was TOTALLY ignored by all staff for over 30 min. Seemed like putting shelves together and moving products was more important than helping their customers. Finally had to literally yell at a Blue Shirt to even get a question asked. Then after finding what we were looking for, spent another 15 min waiting, (along with about 10 other customers) for someone to check us out. And DONT EVEN ask about an update concerning the GREAT PS5 DEBACLE. (Thats going to leave a mental scar for months.) I usually leave 5 stars for this Best Buy store, but theyre going to have to earn 2 back after our last visit.Makes you wonder if the example of the disaster trying to get a PS5 through Best Buy was just a premanition of the way this company is going to be from now on?? I hope not.

Staff is always helpful.

By far the worst experience in the last 4 years I have been to Best Buy maybe 4-5 times I usually know what I want and leave today I needed expertise on a product I requested personnel to assist I waited 34 minutes and no one came they obviously need more employees I was planning on spending $1500+ as I was leaving I told them might need more employees and the retort I got back I won’t repeat very offended as I had my 6 year old present very unprofessional in every aspect I will never shop there guess that’s why god created Amazon and other online retailers

Cant get help the staff are to busy on their personal phones or visiting with each other. Prices to high and quality of items subpar at best.

In store they have always taken good care of me but I would try to avoid their phone service for warranties

Honestly pretty good customer service for a big box store

I love the people who work here!! Every question was answered in a polite manner

According to Best Buy online they had my product on sale and in stock! That should be a winning combination, right? Everything was perfect until my item couldnt be located in the store. Because of their current COVID policies, I was told I would need to either leave and make an appointment or order my item online because I couldnt talk to someone without an appointment. What?! My desired item was in the store, but obtaining it required some minimal level of customer service that they werent willing to provide. I want to shop locally and keep local jobs when I can, but these policies are making it impossible! In a world full of competition, why not just provide the customer with some courtesy!

Pore public relations. Live an hour from there. Called twice, once morning once afternoon. On hold for an hour. No one picked up the phone.

Fairly organized as far as best buy goes. They have some pretty competitive prices as far as laptops go and some sweet student deals. There was about 6 people working laptops and all 6 of them asked me every 2 minutes if I was ok.. that was a bit annoying and I knew they were selling printers as an add on to laptops but they just made me feel like a sale.. But overall very clean and organized best buy

Not an impressive best buy. Kind of eh.

Came in to buy a tablet and keyboard and Brian helped us. Got it home and it was the wrong thing and it was a bundle with a keyboard. So returned it for the right tablet and then asked the girl at service desk if keyboard we had would work and she said oh yes. Got tablet home tried the keyboard and it was the wrong one. Returned it today and tried to get help but was told they are way understaffed today. And the guy at service desk told me he buys everything on line instead of the store. Not a fan of best buy.

Hard to find help. I asked one of he sales rep, that was sitting on the computer and not helping anyone about a product. He just looked over and said if its not on the shelves we are out and went back to doing his thing. The whole hour we wonder through the store for another product no one came to us, we had to chase someone down, to get head phones out of the case and pay. Im not sure if they are under staff or what the deal is,

When you rate a store, its important to remember that things have changed because of the pandemic. In the case of BestBuy, it goes deeper than that. More than half their aisles were blocked by store merchandise as if to corral you in to certain places. The shelves were picked clean by even the simplest things. If you are trying to force customers in to finding alternative ways to buy their merchandise, go in to this store and you will find example after example of how to do it. Its a shame really. Best Buy is a dying breed, and the writing is on the wall for them to go the way of places like Circuit City.

Glad to have them in town, unfortunately the level of expertise seems to have gone down hill over the years. More often than not unable to answer my questions, but that seems the way customer service is going. I really hope businesses figure out that customer service is all that keeps people buying local and not online. Overall still a good store.

These guys wouldnt answer the phone so I drove to the store for Geek Squad help. They told me to call 800 number. I got through to someone but he said they couldnt get my info into the computer and said they would call me back in a half hour. Best Buy just lost me as a customer.

After a few weeks of utter frustration with our PC, I returned it to the Idaho Falls store where the manager on the floor went above and beyond to help. Also, Noah, the sales associate, gave me the right direction and set me up with a new one that was delivered to my home the very next day, before noon!

Best Buy has gotten a lot better about carrying better gaming computers and parts than they used to be. The Idaho Falls store is pretty small compared to their stores elsewhere so it feels cramped at times. Their Covid response of having a gatekeeper asking why you came to the store is a little uncomfortable to someone like me that just wants to get what you came for and leave, but otherwise the store is a great place to go for anything computers and electronics.

Great. Quick and easy. Good customer service.

A great place that puts customer safety as well as employees safety first.Mask up & distance! 😷😁

Lifetime shopper at this place until my last purchase. We have never tried to return or exchange an item at best buy. Make sure you open and inspect anything you buy from this store before you leave because if you open it up later and find your new tv looks like it was jumped on they will tell you theres nothing I can do. I was told this by customer service and the supervisor. The supervisor looks at me and says it obviously has physical damage, no kidding genius thats why we are here to exchange it. Do yourself a favor and spend your hard earned money elsewhere.

Friendly service even though couldnt help me this time they have been life savers in the past

I purchased a $300 router, and was having problems with it not updating. I wanted to see about exhanging it for a new one. I tried calling multiple times on different days and no one ever answered the phone. I waited for over 10 minutes each time and never got a person to pick up the phone. Service sucks

Its been a long time since I visited a Best Buy! This store was smaller than the ones I have been to before! Still a good selection of appliances and electronics! The employees were very helpful and courteous! Definitely gonna revisit on my next trip!

Due to covid sometimes there is a line to get into the store and a waite to get an associate to help you. When you get through both of these restrictions then you are greeted with great help and associates. The associates are knowledgeable in everything. I would recommend them any time of day. If I could give more stars I would. Great place for all things tech.

They funneled everyone into a single register, line, area. Understaffed people helping you would just wander off and help others before finishing with you. People buying phones and other mobile devices were definitely more important than people buying computer components or tv and sound adapters

Sold me a yr maintenance contract for a problem that wasnt software or virus related. It was the choice of file format. I figured it out after the $199.99 charge for support.. Shame in you Best Buy and Geek Squad.

Selection is out of this world for products and once I found an employee to help me he did great and was very knowledgeable but it took forever to find someone to help me otherwise 5 stars.

Went stores to buy an air fry convection oven . We were told appliances were not stocked and need to order what we want due to covid. We were ushered to the area where ovens were and left to brwse. Found Ovens on 2 seperate aisles and found 1 we liked and found another same model on the shelf. Decided we could buy one without ordering, if I say if we couldGet help. The guy that first helped was trying to find refrigerator water filter for a guy. Went to checkout count and was asked what do you need, kind of snidely got sent to the associate by the door and both got on their intercoms to get someone to help us Hhelp.Never came so we left. They kept giving excuse about rotations or something due to covid and were not wanting to sell anything. Lastime I was in store was just after black Friday and every body was stocking shelves for the next sale and so I fElt the same they could not sell anything if I found something to buy? Not the same other reviews, highly disorganize. Time before that well informed kind associate explains about the nest doorbell cameras, I was ready to buy one but he reminded me that I should wait till I knew which model would work.Poor organization, could see no reason in storage of items n the shelf. No assistance available.No Sale again.

Was in the market for 6 tvs and though i will check out best buy i called and was on hold for 10 minutes only to get hung up on. I tried calling again this time was on hold for 8 minutes before I got hung up on. Everytime I have been to this best buy i have had bad experiences and now I am having nothing but bad experiences even when I call. I will just go to an online retailer such as newegg.com from now on for all computer and television needs. Best buy obviously doesnt care about its customer service and funnel everything to the website anyways. Might as well save some money by going to the competitor.

Nice stuff!! Extremely helpful and kind girl at checkout!!

Had a computer issue during vacation, drove up from Island Park. Geek Squad guy knew what he was doing and fixed the issue in 5 min.

Absolutely zero customer service abilities is what makes best buy the worst