I knew what I wanted before coming into the dealership and the IVCDJR team was able to attend to all of my requests. Carlos, Sergio and Javier did their best and I appreciate all of their help. The process was very quick and easy. I would definitely recommend to shop with them.

Today I came in asking for Carlos Flores due to the positive reviews he has, and to be honest, I dont regret it at all. He provided guidance and was really helpful by making the payment as flexible as possible. Now I got my first car thanks to Carlos Flores and Sergio Acosta. 🤘

Good and friendly service. I recommend asking for Carlos if you need help. He helped me out with two test drives and choosing a car. Really happy with my car.

If you want a great salesman ask for Carlos. Carlos made buying a car easy and painless. He held our hand the whole way through. We love our New Jeep!!!! Thank you Carlos

If your looking for great service, very polite, i would recommended to see carlos to sell you a car thank you happy customer

Carlos Flores was very helpful when I bought my car his attention of the best and overall the time that spend in answers my questions

This is likely the worst vehicle customer service department ive had to take any of my vehicles to. From the absent Good Morning, to poor follow up directions regarding vehicle upon leaving.

Thank you very much to Carlos Flores for helping me with my new purchase, thank you for being on the lookout for everything, very good seller

So no more complimentary car washes when an oil change or a recall is completed, or am I just the lucky one who doesnt get a complimentary wash? I understand if its busy, my oil was changed under a half hour and was sitting for 10 minutes before I was told it was ready.I had to return 10 minutes later to address a window switch that was broken. It really seems like the service department is unwilling to accept responsibility. I arrived with my widows down. When I left the dealership all windows were up. When I arrived home, I lowered and cracked the window open the front passenger window went all the way down and will not come back up.Now Im being told that because of the mileage on my vehicle I can pay for the part ($300) and theyll fix it for free.I sure dont feel valued.Ive heard the bad stories from customers who have been unsatisfied with the service from Rogers & Rogers for years, I didnt want to believe them because of my good experiences. It was only a matter of time before the true colors showed.We are all aware of the way the Imperial Valley works, when you know somebody whatever you need will be addressed.I do my best to put my income into local businesses. I know Im only one person and me not patronizing this establishment wont make any difference. I just want the excellent service that R&R strives to have.

I went in there a lil heated today. I discussed some issues I had.. That being said, I will say that Javier the Service Rep. along with his supervisor were very professional, very calm and above all they both listened to what i had to say. I will give them another try once i calm down hopefully the address some of the minor issues i had with them

General Manager Isaac Garica just called me RE the review I left below. Very nice guy who apologized profusely for the managers condescending attitude and lack of transparency with us. He explained that that type of behavior is not the norm/expectation. He also explained the situation and the error that occurred which I understand. Had things gone differently we probably could have done a deal, kept tax dollars local, and saved several hours drive time. I appreciate Isaac reaching out.Thanks IsaacCame in with my wife to test drive a used Grand Caravan with 42K miles advertised on internet for $19,800. Right before we went out for the test drive with Christian (very nice young man, only at the dealership for two months), the manager (Minio) came out and exchanged the usual pleasantries with me. When we got back to the dealership the internet price (that had been the same for the last two weeks and which we had looked at that morning before going in) had somehow magically increased to $25,900 while we were out driving. I was stunned by the blatant bait and switch with the listed internet price. The manager, Minio, actually had the gall to say that they did not switch the price just because we were interested in the vehicle and asked if we had a screen shot of it with the previous price - like he was saying we didnt know what we were talking about. Although I didnt show, it I was pretty mad. We came home and looked up the vehicle (same VIN number etc.) on other sites (cargurus, edmunds, etc.) and the car was still advertised there at the original list price of $19,800. They had only changed it on their own website - mistake. I sent some screenshots of it listed on other sites to the nice sales guy and told him that if the manager would honor the original internet price of $19,800 we would be back to make a deal (we were ready to pay cash). Manager said no, so we drove three hours to the Ontario Chrysler-Jeep-Dodge dealership and bought a certified pre-owned Grand Caravan with 43K miles for the internet price of $19,577 with 7 year/100K manufacturer warranty. No hastles, no bait and switch. Never going to the IV Dodge dealership again.

So I bought a car from here on May 19th Got approved for financing a spot delivery paid a down payment and got the car the same day. I was told on June 9th that they couldnt find finance for me. I then said well in CA there is a 10 day rule and since you the dealership waited almost a month to tell me I wanted to exercise my right and enforce the origial contract and pay the dealer directly.. I was told to come in on June 14th to mabey sit down with the bank and figure it out. Well on June 14th I checked my mail and got a letter to return the vehicle which they backdated to May 26th. They knew they messed up and Blantely lied! The postage clearly says June 11th I also have my contract that was mailed to me on June 4th as well as letters from the bank denial on June 11th as well. This dealership never told me to return the car ever!!! And now they think they can jus back date a letter when all proof shows they are lying. If that letter was for May then why send it in June. I could respected and accepted The outcome but to lie just because the know about the 10 day rule. Now I want to keep my car and dont mind paying them but I see they play dirty and now I have obtained legal council. DO NOT MAKE THE SAME MISTAKE I HAVE! DO NOT BUY FROM THIS DEALER!

I took my car for a diagnostic and Alex and Edwin were the ones that I talked to and they explained all the process but they never submitted my car issues to my extended warranty to be fixed. I went so many times to get my car fixed but they never send any docs to my extended warranty and since my warranty expired my car never got fixed. This is the word service team, they failed to do their basic work, service my car . My extended warranty would have covered my car issues but they did not care and just kept me going back and forth.

Never have I ever had such a great experience buying a car. I was helping out my sister to get a car, and the entire team worked hard to be able to get her the vehicle she wanted. They are willing to work with you and are very straightforward. They are not your average sales team. They genuinely care about getting you into the vehicle of your dreams. I would recommend for first time buyers. Ask for EJ.

We bought a 2019 Jeep Cherokee in July 2020. Many of the aspects of sale were done well by the staff we dealt with. The car was used and a mere 10,100 miles on. We had it prepped for towing this week. During inspection of the front end it became apparent that the vehicle had been in an accident. The accident was not disclosed to us. My advice, if you buy a used car from this dealer, be very careful. Inspect thoroughly.

Bought a car here, overall an ok experience, they were refusing to sell the car without the extended warranty which I’m pretty sure is illegal.... and added on a bunch of extra stuff that they said wasn’t removable... so even though the sticker price was great, they don’t tell you about the prices of all the extra stuff they installed until after. Typical dealership. Definitely happy with the vehicle, no complaints regarding that. EJ was great! If you do choose to buy a car here ask for him!

I have never had such an encouraging experience with any car dealership. A huge thank you to Edward Burger, Edward “EJ”, and the entire team at IVDJCR. They worked hard and didn’t stop until they were able to deliver what was needed/wanted. They were welcoming, encouraging and polite. I would extremely recommend for all buyers to try this dealership. You won’t be disappointed!

The worst experience I have ever had providing service to my mom’s and my own car (Hers Jeep Grand Cherokee 2016, mine Jeep Grand Cherokee 2015).After almost two months (Jul 17- Sep 04) the car still not repaired, and they damaged the paint, they just do not care, be aware if you take your car with this dealer.My mom’s car has been waiting for a water pump since July 17th. And the cause of the issue was them doing a bad service back in 2019, they said the water pump was broken and they will replace it... I guess they never did it because the water pump broke again.I had the worst experience being ignored, not receiving any answers by Alex Peralta and the manager Gerry. Alex Peralta made me waste my time believing the water pump was ordered, but because they changed owners the system was different and not letting him see why the water pump did not arrive after the two weeks.Today September 4th, we still waiting for the water pump, and two other issues to be fixed. Wait patiently for 2 months to get a simple water pump to be replaced, it is just unacceptable!Such an expensive car, and we had to picked it up from this “new” dealer because they left it outside, super dirty and full of bird’s poop (like acid) of course the paint is now damaged!!!They do not care about my moms car, but it is her right to get the car fixed because they did a terrible job, and still not doing anything better. We will see if the water pump really arrives on September 17th as they said, I am so ready to end this nightmare [email protected]

Carlos Flores is a great employee great worker and thank you for your helpAnd everything.

Thanks to sergio i came home with this. Thanks again sergio, waiting for that call.

Very kind omar and Sergio and willing to help in everything

Bad in the Servise Dept. Paper work says tires were set to factory specs. Plsus they didnt fix.. for what i dropped the vehicle for!

My visit was to pick up parts. But the staff was very polite and helpful very nice dealership. I could see myself purchasing my next vehicle from Rogers & Rogers.

No stars for this dealership, I was looking in trading in my challenger for a newer model, the salesman and the sales manager werent there to help. They showed me the same model of car just a newer year it was the same as mine base model, they wanted to raise my payment by 150 dollars more. I drove to San Diego got a higher trim challenger and my payments didnt even go up 60 dollars. Honestly its the second time I gave them a chance, they gave me all kinds of excuses, not knowing that I used to sell cars for about 3 years, disgusting way of stealing from people.

This place is a joke..at least on the servive department. Replaced windshield they broke and couldnt even washed or vacummed the broken glass

Sales dept. was not helpful, due to pandemic and work schedule, sales dept. did not even bother to help with what I asked.

Nice place to get a car.

2012 Jeep Wrangler Call of duty modern warfare 3The advisor Alejandro peralta would not call the sister store to figure out if my extended warranty was valid. The reason that would have been helpful was I lost my copy of the warranty and I work 7 days of the week from 4am to 8pm so a little help would have been greatly appreciated. He told me it was expired. He said he did call the warranty and was told it expired in may and was only good for a 100k miles which makes no sense being my vehicle only has 70k. When I called the warranty they told me it was under warranty. I had to miss work and drive to the store to talk to the finance manger at Nissan the sister store to ask for a copy of my extended warranty. The manger at Nissan said mr. peralta could have called him and asked for it. The advisor mr peralta was upset because I insisted that the fisher dodge in Yuma was much better in customer service. I went in for a air bag recall and they broke my dash and gave me the vehicle back with the dash bulging and clips sticking out of the side of the vents and side panels. I asked for a car wash and he did not do that either because he assumed since I was going to Nissan for an oil change they would do it. When the general manger came out to see what the problem was he asked where I purchased the vehicle. I told him Nissan. He told me to leave and go take it there instead. After they broke my dash for a airbag recall. He did not wait to here my side and move forward to resolve my issue. It wasn’t until I asked for the owners email that he and everyone else including myself settled on them fixing the dash and washing the Jeep. That was what should have been done in the first place. I ended the horrible day with a sit down with the service manager. He listened to my concerns ordered me a new bezel that they broke. He promised he would have a meeting with all the people involved. I believe him to be sincere in his promise and hope things change for future customers. The only people that seemed to care about my concerns was the shop Forman and the service manager, and the smiling and friendly cashier Becky were the only positive takeaway from all of this.

Clean environment, friendly employees,and great service.

Nice ride in a new car.

I received horrible service. I had to call after 9 hours and follow up on my vehicle and service person just started oh I just forget to call you, your car wont be ready sorry. Taken my car 4 times for same problem. Hopefully this time it gets fixed.

Asked to buy a used car for my college bound daughter CASH!! 3 calls and 2 visits later, I walked away with NO sale people calling me! Horrible service. Please go to big city.

Working with Edward. Edward went above and beyond to help me get the truck i wanted. He was straight forward on everything which is why I drove to El Centro from San Diego to purchase this truck. There wasnt any running back and forth to a manager causing long delays. We did the paperwork and he made it happen!! Thanks again Edward

Horrible customer service!When I first went in to look at a vehicle everyone was very nice and welcoming. Once it came time to work out a deal and I didnt take it they became passive aggressive. The next day I was called to be advised of a better deal that could fit my budget. I told them to let me think about it. Once I did and called back (the same day!) I never got an answer or was able to speak with anyone. I decided to go into the dealership to speak to someone in person. I walked in and was never greeted the sales man and supervisor that were helping me get a vehicle walked passed me multiple times and never once greeted me or let me know someone would be with me and they wouldnt even acknowledge I was there. I finally went up to someone and told them I needed some assistance and the supervisor and salesman finally came to greet me and help me with a smile. They were very disinterested in helping me with a deal after that. I would never go back here again or recomend them to anyone.

Raymond was very helpful and provided excellent service. His patience is to be appreciated and professionalism is top notch. Thank you for your assistance and help with my Jeep.

They didnt have what I was looking for.

I used to work there, new facility and people working there are a vast improvement. Head mechanic Carlos is one of the best overall techs I have ever met. Alex my service writer is a good and talented manager of his clients needs and makes my service needs a real pleasure to have done at the dealership.

Where do I start.... (worth the read) Just bought this 2017 Grand Cherokee 3 weeks ago and took it on a road trip from Phx-> San Diego. On the way home back to PHX, going about 80mph on the highway in the middle of the desert, the engine stops working... We ended up stuck on the side of the road, next to the Mexico border for 2 hours. Once I finally locked down a tow truck, I started calling the nearest Jeep Dealers within 60 miles by the grace of god to help me and my girlfriend out... Every dealer I called told me “the soonest they could get me in was 2 more days” and didn’t understand that this was an emergency, and a bit of a freak break-down on the certified-pre owned Jeep. It was horrible and I felt helpless... BUT, I was finally connected to the Rogers & Rogers Jeep dealer, and had ended up getting routed to their service manager Gary. Not only did he calm me down during being stuck on the side of the road, but also upon arrival. Gary pulled technicians, and his service associate Brian away to be put on ‘hold’ for my impromptu arrival. They immediately greeted us in the driveway, and introduced us to the people that were going to be working on my car. The technician (Alex) didn’t hesitate to diagnose and find the root to the issue, asap. The level of service & welcoming that was demonstrated during this entire ordeal was truly heaven sent. I’ve never been in a position like this before, nor do I ever want to be again- but these guys really know how to treat people with respect, regardless of me giving them residual business being an out of towner, I highly recommend you see them if you live in the area. I work in a business where customer satisfaction goes a long way to truly path a path for any success of your business, and I truly believe they have a bright future ahead of them.Thank you team for everything you did.-Cooper

This place will screw you on your trade. They offered several thousand below Kelly Blue Book and NADA Guide and were not flexible at all. I would not recommend this place to anyone. There are other dealers out there who can treat you better.

Poor service from service and sales manager that is no longer there. Sales guy told several lies when he didnt know the right answer instead of just saying I dont know or let me find out. (I already knew just asked to see his knowledge on vehicle.) If you go there ask for Carlos L. he wont BS you.

Excellence Service! Our engine light came on a day before our drive to San Diego and Rogers and Rogers took in our Jeep as soonest we called them and fixed the problem. Brian was really proactive by calling to inform us what was going on with our Jeep, he is an amazing employee! Is sad to say that here in the Valley people use the internet to defame a business BUT when there is positive outcome they dont even bother to say THANK YOU!THANK YOU ROGERS & ROGERS FOR ALWAYS TAKING CARE OF US! God bless you guys!

Did you know that only a few places perform smog test in the Imperial Valley Rogers and Rogers Toyota is one of those places. The service was good and Nick was a real professional.

Service advicers Brian and alex perata was good people with customers

About six months ago I took my Jeep Renegade in for transmission repair (under warranty). After several attempts (4), I had to speak with the Service Manager regarding the issue. After further review, they determined that the transmission needed to be replaced. My vehicle was at the dealership for approximately 1 month. I requesed for a rental from Rogers and Rogers, and of course got denied. Weeks after, I took my vehicle in for transmission issues again. The vehicle stayed at the dealership all day and all they did was check for DTC. When I picked up my vehicle the Service advisor informed me that the motor mounts needed to be replaced. He gave me a quote on the motor mounts. I spoke with another service advisor at a later date and he gave me a different quote. I spoke to someone in parts and gave me a different quote. As a concerned customer I would like to get a straight answer. Time is valuable, but apparently at this dealership they lack professionalism.

Terrible! Me and my wife have been looking for a new vehicle when we found one at Rogers so I did everything via email phone and text to get a deal the sales man Gustavo told me he can get the car and payment I wanted guaranteed I just need to drive down there. Being that it was 3 hours away from where I live I told him several times to make sure we have a set deal he continually agreed. So I took my wife and 2 year old down there after I got off work at 4pm. I told Gustavo its a 3 hr drive and I should be there by 7pm. 10 minutes before I arrive Gustavo begins to tell me someone is looking at the car I want. I continue to say i thought the car was ours you need to hold it because i just dragged my family 3 hrs out here to buy it. He begins to say he cant. So upon arrival the car I drove 3 hrs to get is sold to someone else. Then Gustavo tries to sell me something else that I didnt want for a payment way higher than I want. So basically this place is a joke do not trust them please I wasted 6 hrs of driving my poor family around to basically be blind sided.

I have had my share of frustrations with them in the past. Even after venting those frustrations at some service staff (sorry Louie) they managed to maintain a professional demeanor. My vehicle was finally fixed and has been running well. They have made a complete 360. Five stars are well deserved. Strong work Alejandro Peralta.

I took my 2500 in for summer inspection and Ryan and his crew did an outstanding job servicing it, they have a great service department.

Took my car for maintenance and now 1500 dollars later they keep coming up with other things wrong

Since it is almost a monopoly in the valley, customer service is horrible and prices are insanely high. An hour drive to Yuma or SD can save thousands, I know this for a fact I did it three times. Parts and service are even worse, they once worked on my truck for over two weeks and finally just decided it was the battery. With their storage fees for their lot and their rental car prices, my new battery cost almost $1300. And if you can actually afford one of their vehicles they dont want to sell. Rather some like to find buyers with bad credit to charge huge interest and perhaps repo the car back making more profit. Horrible business practices.

I had a great experience with Fernado, i got the truck that I wanted at a pretty fair price.

I was told a used Silverado 4x4 i was interested in was interested in, was in process of a V.I.N verification,because truck was from Canada. I was actually told it came out of V.I.N check and needed to go back a week later when I called them to see if it was ready to buy. The following week the dealer told me it needed a smog again and another V.I.N check and truck was unavailbe for sale.I had waited 3 weeks for this truck and dealership told me they would contact me when the truck came back from the 3rd V.I.N check.A few days later the truck was sold to another customer. The dealer never contacted me to follow up and let me know the truck was back from 3rd V.I.N check. And that the truck was available for purchase.I felt this dealer gave me the run around on this truck. And did not care about me as a customer only the sale of the truck.It was a disrespectful experience.Be aware, this dealership only cares about the money not about customer service or the customer.Navy Fed membersPurchase elsewhere.I dont even think this dealer is a member of the Navy Fed Auto buying ProgramBad customer service.Bad experience.

Purchased a used Dodge Ram in Feb 2017. It is now June 2017 and I still dont have possession of the vehicles title. The only reason I went to Rogers & Rogers was because they had the vehicle I wanted. I definitely didnt get it for the price I wanted and my experience getting the title has been very frustrating. I wont be going back and wont recommend them to my friends.

Good service and exelente atention

Excellent! never go wrong with American cars! Great, quality customer service! Management is professional and friendly! Glad I went to this particular dealership!

Great customer service. They serve coffee in the guest area and also have donuts if you go early in the morning. They also have shuttle service but they take their time to give you a ride.

Fake prices 👎🏻

Good customer service by the service advisors. Very nice and new facility with great service.

Unfriendly customer service. They wanted to charge me $25 for provide me with the radio code for my van. That was despite the fact that I was providing them the VIN and my registration showing that Im the owner

One of the absolute worst customer service experiences I have ever had with the Service Dept Manager.I recently took my truck to this dealer for warranty work on the cruise control buttons, loose rear suspension and factory recalls. The service writers were courteous and helpful but the service manager is a customer service disaster.He was unhappy that I had read the warranty recall sheets carefully and knew that I was due a loaner car for the duration of one of the recalls. It was clear that given the amount of work that had to be done they rushed my truck.When I came to pick it up I saw that they had not replaced the Cruise Control button assy. I asked to see the manager and asked why. He flatly stated they had Road tested my truck several times and could not duplicate the problem This was an out right lie as the mileage on my original incoming paperwork done by the service writer showed the SAME mileage as the mileage written by the mechanic when he finished the job. This dealer is at least 5 miles from the nearest freeway where they should have tested the cruise control. There should have been at least ten miles on the odometer.The service managers entire attitude was one of just get that loaner car back as soon as possible He was extremely rude, condescending and hostile during my discussion with him.When he realized that I was not at all happy with this situation there are several things he could have done to help me with Chrysler/Dodge Warranty people...all of which he refused to do.This service department is overwhelmed with work, has no space for vehicles and is in my view badly mismanaged by someone who has no clue what customer service entails.My advice: Go to ANY OTHER DEALER.

Brutal. Is all I need to say. Asked for my vehicle at 8am didnt look at it until 3 and gave bull crap. Asked for the manager, he conveniently wasnt available. Ran out of time to do my work. Dont go there just useless

Ryan was the best, Got the Job done in less than an hour.

Rogers and Rogers Chrysler Jeep Dodge is the bestIve bought three trucks from them and now just bought a Jeep Wrangler from them alsoI wouldnt go anywhere elseA big thanks to all the guys, seriously they are best

I wanted to trade in my vehicle but the salesmen Jamie Agredano ( Mexican guy with tattoos on his arms) was so rude and disrespectful. Will never go back. I went to the new Brawley dealership and got want I wanted at a nice payment.

The best dealership in the Valley!

I went to the dealer for a warranty issue, they told me it will take about 10 day to get the parts, i just called today (a month later),and the service guy said they receive the part incomplete, and they are waiting for the remaining parts, meaning that they provably never order my part, and they just pace the order today. I didnt buy my vehicle at that dealer and I cannot say anything about their sales department, but their service department needs improvements.

Great experience buying my first car !! Excellent service & they did what they had to do to get me the car very satisfied !!

Horrible customer service. Constantly put on hold with no answers to questions that have been asked.

They treat you with respect and Nick was awesome with me.

Bab experience on this dealer

Cant get them to answer the phone and they misdiagnosed my vehicle. We paid 800 dollars for something we didnt need

I hate having to bring my vehicle into service here. I initially cancelled an appointment on a Tuesday, left a voice mail to reschedule no response yet. Its Friday today I decide to walk in and make my appointment and both service writers are on the phone. Ok they get off the phone and immediately help two customers that walked back into the office area. Ok. One leaves and the other jumps back on the phone. What the hell just happened? No hello we will be with you in a minute nothing. I dont know why this valley is so rude no customer service skills I guess since theres no dealership for about an hour, they dont care.

Brand new building, service got a bit better.

Everything was good. Quality service.

I bought my car with external warranty and renta services and they cant give me a rental cause they dont have any available! Im really pissed off whats the whole point of purchasing the warranty and the rental plan if the wont do it effective!

Excellent service 👍

Great job and very friendly and helpful employees.

Very kind and explained everything in detail

Prices are a little on the high side. But the service I experienced here was phenomenal.

Awesome people! Competitive prices!

I would give 0 stars if it let me. Terrible service, bad sales rep in store and online. Wasted my time in the store, when leaving they ran my credit with out authorization. Then the next day they ran it again. Keep away.

Bought all my cars there. They get it done. Thanks Mike.

Good dealership

Great customer service clean and friendly

...very good servicio!!!

Visited the parts counter. Service desk rep was very professional. I also talked with the parts manager who was equally helpful and professional.

Good customer service

They dont tell you the truth

Excelent service.

Great Service and Friendly people

Thank you!

Left empty handed without no deal cause dealer wanted for pocket. They get paid regardless throw the loan. Bs

Poor customer service.

Software issue caused failure while driving

Great Service!

They suck

Excellent!!

Sales people are very rude

Long wait for oil change

Awesom

Good service