Friendly, professional staff makes every visit a great one. I am always treated like a friend, whether Im browsing or making a purchase. They have a large selection of quality jewelry at affordable prices.

Jessica is awesome!! She has help me both times!! All the staiff is very courteous. They are always busy,so have patience. When its your turn,the attention and service is all yours! Very clean store. Will definitely keep going back for business!!!

Absolute and total LIARS ABOUT THE WARRANTY. NEVER EVER AGAIN WILL I PURCHASE ANYTHING FROM YOU SCAM ARTIST

Only a 1 star because it wont let me go lower.My husband & I went in before our wedding to purchase his ring. He felt like he needed a size bigger than the ring that was in store. The lady helping us insisted that he didnt need a bigger size. So we took her word for it, they told us if it didnt work, itd be no issue getting it fixed.Fast forwarded 3 weeks, we got married and he was wearing his ring, and it was literally cutting off his circulation in his hand. So right after our wedding, we took it back, it was a HUGE hassle, and getting a new ring wasnt as simple as the rep had made it seem. They had to completely order a new ring. We got the new one ONE week later. TOTALLY THE WRONG RING. They had stated the right one was ordered, Wrong one was shipped. SO they ordered another one, and said it should be here in the same time frame. Here we are THREE weeks later, and my husband STILL DOESNT have his ring. Every time we go in, or call to check on it, they dont even have his name in the system correctly, and apparently havent fixed it no matter how many times weve called or came in.My husband & I would not be in this situation if it wasnt for the 1st sales rep pushing us to take a ring he didnt think was going to work, and said wasnt going to work. Between his ring, and my rings. we have spent a lot of money there this year, and the customer service is horrible. No help at all ever. Once we get his ring back, we will be taking our business somewhere else, and will NEVER refer anyone to this store. Super dissatisfied & still super frustrated. AND STILL NO RING!

Have had several great experiences here and would not hesitate to shop here again. Very helpful staff, respectful of my budget, and pleasant to work with. Thank you!

I love Kays but I will not be shopping from this company again. In July Sarah talked me into putting a ring on layaway then calls me weeks later in September when I return home to Washington to tell me they are taking the layaway program away and I would be issued a check for my refund. 1. I had to go my local store here to prove my identity just to get MY MONEY back. 2. Fast forward to today NOVEMBER 10TH and NO check. I have been told multiple times it is being mailed, its on the way, someone didnt write the check...etc etc.... DONE!!!!!! GIVE ME MY MONEY BACK!

I just love my engraved dog bone charm necklace . The quality is exceptional and the price was unbelievably affordable!

Absolutely worst customer service Ive ever experienced!!! After a bought my wifes ring they sent it off to put a pearl in it and after a month they finally got it back and forgot to get it sized so had to send it off again

5 stars for the jewelry but only 4 stars because of one of the employees. A dark haired woman, with short hair.. idk her name.. she was SUPER hateful to a sweet older woman named Debbie. Debbie was struggling to fix the printing machine which turned out to be broken.. she also couldn’t find something. Debbie asked for help several times, very sweetly, and the other woman was incredibly snide and rude and refused to help her. An older gentlemen, eventually helped Debbie and helped us have a good experience but I could not believe that other woman. She should be fired!!! If I didn’t love my ring and I didn’t meet Debbie, I would’ve walked right out of there!

Tina has always helped us when we are looking to purchase our jewelry. She is very helpful and friendly. We stop in just to say hi.. I love not being pressured into purchasing when Im not sure i really want anything that i look at and that is excellent customer service.

Very helpful and knowledgeable of the jewelry and brands! Stayed in my price range and helped me find the right piece

Sarah and Ramon are wonderful great proffessionals. Great customer service and satisfaction. Very friendly to work with they admire your every need. They go the extra mile making you feel special comfortable! Thanks always Jeff!

Read all fine detail. This might seem like a duh! But this store really did intentionally hide a detail about the delivery date on my engagement ring. My partner was told 6 to 8 weeks on December 1st for my wedding set. It had to be special ordered. We had zales willing to rush an order and my uncle to also make me a ring of my choice. But my partner saw the look on my face when I fell in love with a ring at kay. When he went back with out me on that date of December 1st they told him the estimated delivery date was January 15th. They even pointed it out on the paperwork for him to see. He signed off and they have him the ring they had in store to hold until mine came in. After Christmas we popped in to see if my rings by chance had shown up early. Thats when the story changed apparently my engagement ring was NEVER going to be here on the 15th. The wedding band was. When it was then pointed out that the engagement ring paper work said 2/18/2020. When in store they never pointed that out my partner assumed when he signed the paper work that the date was the same for both being as it was a set. They never made it a point to bring it up or point it out when having him sign the second paper. We where upset they told us they couldnt do anything about it and we agreed to it and shrugged. No care in the world. We will take the blame for not realizing the date because he was excited and nervous but kay new the time frame was important to us and knowing we would go to someone else and didnt want to lose the sale they made sure not to mention it. I only gave two stars because the lady at corporate was so compassionate when I called her crying that I wouldnt have my ring and did everything she could for me. And a star for the ring it self. Choose a different KAY or company all together. Your special day means nothing to these people they just want a sale. Once said sale is over customer service is lost.Update: dropped to one star. NOTHING is worth going through the head ache with these people my wedding band came in after being custom made TOO SMALL. We went to the Lees summit store and they happily helped send it back to get resized after their company never made right. COVID-19 hits a week later. Understandingly enough they closed for a bit. Dropped the ring off in march its now 5/26 and not a word cant get a hold of anyone not even at corporate to fi d out where my ring is. Stay away from these people.

Great place to go to buy jewelery. Awesome customer service.

I have done business with this Kays location for over 10 years and have never had a problem. The staff is friendly, professional and knowledgeable. No complaints here!! Thank you.

I recently moved here and went to this Kays...NEVER again. Terrible customer service. If you decide you do not want to buy something, you can be sure that Karen will continue to try and convince you no matter how many times you tell her no. Then when she finally gives up, shell tell you youre missing the best price while shaking her head and walking away. Im not sure of the older lady helping her (Lisa comes to mind) but she was almost as bad and kept interrupting me. I called about my ring a week later and she was extremely rude when I asked her if she would check on it. I have never experienced this kind of customer service at any other Kays I have been to and I will never go back to this one. I understand that you are in a sales position and you make commission, but I should not have to tell you any more than once or twice before you get the hint, much less upwards of ten times.

Very helpful salespeople

All the associates there are awesome. Sarah and Ramon(sorry for spelling) are super great

I will never buy jewelry from these people i took my ring in for the 6month clean and the next day it was missing a diamond so o took it back and they told me it would be back today and now probley not tell monday because something with ups. I understand its holiday season but. I had nothing but problems out of these people..

We always work with Sara, shes super friendly and knowledgeable about the jewelry!!

********WARNING********WARNING*********We bought our wedding rings here and today my ring literally disintegrated. I bought a Tungsten ring under the impression it was indestructible at least thats the BS I was told when we bought it. Believe me these rings are the equivalent of a quarter machine plastic ring, no joke. I was in a public bathroom and washed my hands, of course no paper towels. So as I was shaking my hands trying to dry them, the ring slipped off and hit the floor. It broke into FOUR pieces. I know what youre thinking, bad luck, bad metal bond, etc etc. NO to my surprise the salesman says happens all the time, next time drop it on something soft. Thats right, my ring fell on a bathroom floor and broke into pieces. Thats what you get for a $400 ring from Kays. Dont worry though, they offer a replacement for $25!!!! And you only have to wait two months to get it! Wow, what a deal! Dont buy a TUNGSTEN RING EVER...........DONT SHOP AT KAYS. Its basically the equivalent of glass.

Although I didnt find what I was looking for, the salesperson tried very hard to help me. We looked through cases and online. She even went so far as to suggeset other options to me.

Rude people that will judge based on you being alone or with baby, takes 3 days to get a watch link remkved, and they still didnt have it done at 630pm when I needed three links out they took 1! We asked our total and they told us 1 thing but then charged us almost double, Manger said hedidnt be in store to fix it and wasnt. Wouldnt ever go back

Quick and easy

Poor service! Return three different times and still could not get what I needed done. Will not be back.

The people where very rude and looked down on me because I was younger and acted like I didnt know what I was talking about. Will not be doing business with Kay EVER again

Ramon and staff are always helpful

Go to the Lees Summit store instead.

Very pleasant