Very Friendly staff. Was in a bind and they got me in immediately. Would recommend anyone to come here for any optometry needs

I am a big baby when it comes to my eyes. They are very patient. And they are up to date with technology. You dont have to get the burning eye drops to evaluate your eyes. They just take a picture for $19.00. I will probably try next time. Also, I love the frames. Excellente. I picked a beautiful pair out within minutes Will be back. I went to the one at Castleton Square Mall.

Love Visonworks! I’ve been going here for 5 years now . The staff is always so friendly and helpful .They strive to make sure the process is quick and efficient . Their choices in glasses is amazing as well .

I had a medical eye exam, not one for glasses or contacts. The doctor really took time to explain the eye exam every step of the way. She even took her time to help me search through my insurance companies nuero-ophlamologist. There are not a lot of these niche doctors around.I came in as a walk-in and was seen quickly on a Saturday. I was unable to have a medical exam in the same day as an eye wear exam so thats why I have 4 stars instead of 5. I would have preferred to have taken care of both on the same day.

I have never had such a thorough eye exam. Very friendly,took MY TIME into consideration. Very patient with me as I tried on MANY glasses! Definitely will be a returning customer!

The doctor I saw there was amazing! Obviously knows what she’s doing, and she takes the time to make sure you understand what she’s doing and why. The office staff (I don’t know their actual titles) were also amazing and super helpful! Couldn’t have been happier with this chance walk-in appointment :)

They lost my business. My daughter & I will not go there again. When I was there had my eyes checked that part was fine. Then when it was time to pick out my glasses, order my contacts & paid for them on March 18th. The girl told when they would be ready to pick up. I understood it should be about a week or so. When week an half my daughters appt. There was another customer MAD they mess up his glasses.I my glasses was here. But NO contacts.... I keep checking to see if there. Was getting a run around. They said my contacts were common easy not hard prescription they would be easy to get .They did know why the was delayed. Not getting a answer. Oh there on the truck for delivery several times and they would text me when they were here . No text, I called for the last time. If they wasnt here. You better give a refund......... Now its April 15th, Almost a month later. I finally got them.We went somewhere else to get my daughters glasses.

I should have known based on the location that this was not a professional environment. I arrived at 6:27 for my 6:30 appointment only to be told that “the doctor left at 6:15”. I specifically because of my work chose a business that had 6:30 appointments. I have no IDEA what type of professional organization schedules someone then leaves and doesn’t even call. And then to be told by a snotty customer service agent that she’s sorry but she doesn’t speak for the company.

Ordered my glasses on 4/28 they said it would be 7 to 10 days which would if been around 5/8 it is now 5/18 I have heard nothing so I called they told me that the glasses came in but there was a defect in the lens so they sent them back. Why did I not get a call to this effect? I need my glasses I cannot afford to wait another month to get them they should have called . I am asking for a refund so I can go somewhere and get my glasses within the week. I cannot read without my glasses so therefore I have to carry a magnifying glass around to read some things that I wouldnt have to do if I had my glasses. I need my glasses this has been a horrible experience of all the years Ive worn glasses I have never had to wait a month.

Check-in process was quick, staff efficient, nice. The Doctor answered all questions, made some good observations, ran me thru a slew of eye tests they did. In and out in an hour, pickup of glasses in a week. Great experience.

The experience is horrible. Eyes Dr. is nice, but the order for glasses is extremely disappointing and i will definitely wont come back nor recommend to my friends. Had an eye checkup on 11/13, placed order for the glasses and ready for 11/27; however, the frame is OLD, USED, SCRATCHES everywhere. Asked nicely for a replacement and was told nicely they were not sure when it is available.(~2wk). Waited till 12/14 without update, i called them and found out they did nothing to my replacement order until I called. Didnt realize they close on Sun so told them last day i could wait for this order was Sun because id be out of town, they said okay. Really? You know that you close on Sun and not even care to tell me it wont be possible. I waited and waited for NOTHING??? 1st time here and NEVER AGAIN!!! People, let me be clear, Dr was nice, but front desk service was horrible! Choose wisely!

1st Time Visit. Staff was pleasant from the moment I sat down. From the paperwork as a 1st time customer to the end of selecting a frame—phenomenal staff. I felt like I was visiting friends. Professional, knowledgeable & friendly staff. If you have to go out & get glasses, it shouldn’t have to be a chore. Thank you Visionworks!! —Linda, New Customer

Fantastic service!!! My appointment went flawlessly and they were very thorough. The people at the desk when I first walked in were very helpful and got me in the computer quickly. The doctor was very helpful and told me every step she was going to do and explained what everything was for. I can see why my sister uses them for her children. Great service all around

Me and my boyfriend had a appointment on Friday at 5 PM we were seen by a lady named Jennifer super sweet super helpful I would definitely return excellent service some people just go above and beyond their job to make you feel at home specially in these hard times with all this COVID-19

Second bad experience here and now I am done. Came in yesterday to get new contacts as mine had run out. They made me do a new exam, which is fine. I get it. I called ahead to confirm my insurance would work and they said yes. When it came to check-out time I got hit with charges that I hadnt been hit with there before AND they were trying to bill my wifes insurance instead of mine (Hers shouldnt even be active, thats an entirely different issue in and of itself.) The associate who was doing my checkout was clearly confused about what to do and even at one point asked someone behind her what option she should choose for something. I ended up paying almost $100 and didnt even get contacts. I didnt want to give them that business. Immediately after leaving, I called my insurance provider and they informed me my insurance doesnt work at Visionworks. Had I gone to somewhere it does work, I would have come less out of pocket, but they just refused to tell me my insurance was no good there. I will now be going to an in-network provider and doing an entirely new exam and giving them the business of ordering my contacts. The doctor I had yesterday at Visionworks was also less than pleasant. She acted like a very minimal change in my prescription was the end of the world and said she wanted to investigate and more or less put fear in my head to get me to pay the $20 for photos of my eyes which were absolute horrible quality. Her review of the photos lasted less than 10 seconds. This place is an absolute JOKE! DO NOT go here.Previous review:Had a weird, uncomfortable experience today. Called in because my lenses are way too scratched for how careful and protective I am with them. The sales rep who answered told me they’d replace them.When I got in the general manager kind of shut that down until the sales associate kind of overheard the conversation. She was extremely rude about it.When the sales rep overheard she came over and vouched for me, general manager took her into a room and I’m pretty sure got extremely angry with her.So, thank you vision works for replacing my lenses even though it sounds like you didn’t want to.Just hope the sales rep is OKAY! She just wanted to take care of a customer is what it sounded like - we buy glasses and contacts at this location.I don’t even think the general manager is an overtly rude person I just think the situation could have been handled a lot better. No call needed, we will still come in in the future.

Excellent place to visit for all optical needs. Timely & professional. Took advantage of every discount available to my daughter.

Their website says they will give you your prescription number if you had an exam with the last 3 years but this location refuses to provide it. We spent a ton of money here last time but not again. Here is what their own website FAQ section says:Can I get a copy of my prescription?If youve had an exam, purchased glasses, or contacts at Visionworks in the last 3 years, please contact your local store.

Just go somewhere else. I should have known better than to go to the mall.Appointment at 6:15. Saw Dr. At 7:25. She was fine, just obviously works at the mall. Problem with initial trial contacts. That was the last pair. No problem, put in a different brand. I order 6 month supply, watch lady put in 12 month supply. I correct her. Then she spends an extra 10 minutes trying to do me a favor and shave 10 cents off. I get that she wanted to be helpful, I was just over it by then.

Great Customer Service ! Doctor very professional. Nice glasses brand. Great deals ! In general strongly recommend! Vicki is Awesome!!!!!

I love this location! All the women working were so sweet and helpful! I came in with both my babies, 1.5yrs and one 7months, and they offered to hold my youngest because she was crying while I was doing my exam!! The doctor was very patient with me and sweet with my kids.😊 I was even able to breastfeed without any dirty looks❤️

Very satisfied with Visionworks. Doctor is very thorough and patiently explains everything. My wife and I have went here for the past 4 years. My eye exam this time had not changed hardly at all and they didn’t try to talk me into purchasing new glasses. My glasses are the best I have ever had, no scratches and have never gotten out of adjustment in 2 years.Thank you

I love this place. The doctor was friendly, helpful, informative and professional. She was very informative of my needs and situation. After my exam I pick out a couple frames and set down with Kyle to check out. He too was friendly, and helpful. He took time to crunch numbers to help me get my best deal with the insurance I have, the money I had to spend, and the style I desired. This is the second time I have gone there, I have now purchased 4 pair of glasses from them. I think they have competitive prices, however I found the service so pleasant I cant consider going anyplace else. Keep doing what you do in Castleton I will see you guys in another year for 2 more pairs. You guys are the best.

I called for some of my own information- something they specifically said they could do on their website. It wasn’t enough that they didn’t do what they said, the lady I spoke with on the phone was rude and condescending. Even simple questions she acted like I had no right to my own information because I hadn’t come in for a while. Not to mention spent lots of money there in the past: Never going back.

First eye exam at 32 years old and what a great experience. I feel so much better about my vision and needing glasses. The Doctor was kind and explained things and Kyle was super helpful with all my needs. I would definitely return and recommend them to anyone. And best of all in less than a week Ill be able to see!!! haha thanks guys

The staff was friendly and on top of it. My doctor was already in the room when it was time for my appointment and she always let me know what she was doing and what everything meant. I was grateful that I didn’t even have to ask questions because she was explaining everything so well as we went along. I would definitely go back to this location!

My first time customer at Vision Works, I was greeted promptly and very courteous. Kyle has great Customer Service skills, polite, and very knowledgeable about the process of getting my script for new glasses. He was very attentive and concerned about meeting the need of my concerns and informing me of what could be done, pricing, measurements, and when I would be receiving my new glasses. I really enjoyed my visit today and look to doing more in the future.

I was so pleased with the pricing. I’ve got good insurance as well which helped out greatly but Tiana was excellent at listen to what I wanted and explaining all the pricing for me.I got two pairs of glasses and exams for contacts and glasses. They got me in an out with a little over an hr. It was an excellent experience. Glad I tried them out.

Had a wonderful experience, and got the frames I wanted!! 10/10 would recommend coming here for your needs. Super nice employees !!

I went in for a long overdue eye exam (I’m 48-haven’t been to an eye doctor since I was a teenager) and I am very pleased with all the service I received. Everyone from Kyle, who performed my eye tests, to Dr. Calvin, who did my eye exam, to Liz who was exceptionally kind in helping me choose my frames (which is a bit overwhelming for someone getting her first pair of prescription glasses) were all very knowledgeable and compassionate making my experience a pleasant one. Thank you all very much!

I went into Visionworks inside of Castleton Mall and I was met with great pleasure. I spoke with a nice young gentleman named Kyle. He was very generous and patient! He explained in detail about my eye care service and helped with my decision on my eye glasses. I would highly suggest to come here for your eye care experience.

I really enjoyed getting my eyes tested & getting new contacts.

I came in for the annual 50% off sale last week. I was assisted for fitting with Kyle J. He was very welcoming and informative about my frame selection and prescription. When my frames were ready for pick, I was again assured by Kyle who presented with a smile and more information about adjusting to my new grand. I recommend anyone and everyone to visit this location for eye ware and excellent customer care.

I had an amazing experience at this place. I worked with Tiara and she was just lovely. She helped me pick out a pair of glasses and she answered all of my questions. I definitely recommend coming here and asking her for. I for sure will be back!

I ended up talking with multiple employees throughout my process of acquiring contacts w/out insurance and everyone was so helpful and pleasant to work with.

After just moving here from Colorado and finding Visionworks my son had a great experience. Received his contacts in the mail on time as well!

Kyle was extremely kind, helpful, and patient with helping me put in my contacts! The doctor also helped me and explained everything thoroughly. Would definitely recommend this place.

I cant tell you how amazing my experience was at vision works with Kyle. Answered all of my questions, was friendly, extremely smart. Everything was completed in a timely manner. I will highly recommend visionworks and working with Kyle. So happy with my experience!!

Great friendly staff. Dr. was very helpful and detailed. Shows they cared!

Great service and very helpful staff! Good prices also!

Great customer service, great experience.

Wow!!!! We went in for family glasses and Kyle who was charismatic, knowledgeable, and personable! He made our experience one to remember. We will be repeat customers thanks to his outstanding customer service! Thank you!

During my vacation, I lost my glasses. It was a horrible situation. On a Sunday, Dr. Lamb, Liz and Paige made terrible situation, wonderful. They were empathetic and went out of their way to assist me with contact lenses I was able to see again.Very pleasant, wonderful experience.

I truly enjoyed my experience with them. Tiara was very helpful. I will return. Thank you all for what you do.

I want to thank Amy for the great service and the rest of the sttaf .Thank you

Terrible customer service, front desk agent had an attitude, elderly eye doctor was rude. The woman who assists with frame selection was the only good experience. Came back a few weeks later to pick up my contacts and the guy who always wears the suit, manager i believe, was Rude because I didnt want to order more than what my insurance already covered? I wouldnt waste your time or money going to this location.

A waste of money!!! I came in with a blur and left with one! Lol I explained this and basically I was hustled out of money for NOTHING!!

Very Pleased to have such a great optical in the mall, due to constantly being here very often, service is always pleasant, had a great time picking the right glasses thanks to Liz !

This Visionwork place was very helpful. I was able to get everything thing I needed for a great price. They helped me through the whole process. I 100%will go back and reccomend to anyone.

I had an object (later discovered it was a face wash microbead) stuck in my eye and couldnt get it out for several hours. I called a few eye doctors close to my house but very few were open (it was a Sunday) and of those, none would take me that day/without an appointment even though it was an emergency. VisionWorks said they could fit me in and took me back within five minutes of my arrival. The staff was kind and caring and the eye doctor removed the bead within a few minutes. I greatly appreciated the level of service they provided in my time of need.

The staff was wonderful and I love coming here. Tiara was a great help to me also.

Horrible serviceHad to get a refundDidnt make my glasses rightMy son had a pair of class made not even 6 weeks today lens pop out... horrible would never go there again or recommend someone

Rude and unhelpful. I have personally witnessed them discriminate against people. Lenscrafters or Dr. Tavel are better options if you value customer service.

Dr. Colon is the best! Glad she was at this location for the day!

Friendly and professional service

Friendly customer service, quick eye exams.

I was a walk-in and I was able to get an exam done within 20 minutes. Found they glasses I wanted and they should be here in a week!

Always good service and very respectful!!!Thank you so much kyle for helping me get a hell of a deal!

Angie provided excellent customer service during my visit at Visionworks-Castleton!!

Angie is a five star employee on and off the phone . Could not of asked for better help with our purchase and Picking out our glasses And getting up the best deal . Thank you Angie

Came in and made an appointment July 3rd for following Monday. July 7th. Came in and the service representative today, said I didn’t have an appointment and then figured out their help didn’t schedule the appointment correctly. Very disappointing. They said they tried to call me. Nope. Lost a customer today and in the future.

The people there were very nice and I’m not going to be blind anymore so that’s good.

Appt for 5:30, still waiting to see the doctor at 6:20. Let a guy see the doctor before me who didn’t have an appt. First and only time I go here.

Kyle is very recommended, great customer service. Made us smile and laugh the whole visit.

Amazing staff ! I felt like they actually cared about my eye... special shoutout to Liz she made sure I picked the right glasses 😀!!

The staff was amazing especially Kyle. Thank you!

Kyle was great to work with at this location and helped us greatly!

I got prescription sunglasses for the first time. Although we ran into a few issues with the curve of the lenses and an incorrect order originally (miscommunication during the ordering process), all members of staff worked hard to ensure I was satisfied.

Angie Wood was very professional, courteous and a pleasure to do business with.

Friendly staff.

Awesome staff and great service, thanks for helping me out!

Very friendly and very professional they even called and set up appt. with ophthalmologist.

Staff was pleasant and professional.

The eye doctor and the older white lady were rude af. The 1st time I went there was another doctor and she was nicer. The lady they have in there now should’ve stayed wherever she was and she can take the other lady right on with her.

Kyle was very helpful in fixing my glasses!

Great place to go! Kyle was awesome!

Kyle was the best ever!! Best eyewear experience ever!!

Great service from Kyle and the rest of the staff.

Great friendly staff and love that the Doctor walked right up to me, looked me in the eye and shook my hand while introducing herself!! Very professional and great experience overall.

I had my annual eye exam yesterday, and everyone I interacted with was very friendly. Although I didnt get everyones name, the young lady that did the reading, the Optometrist and Liz were very helpful.

Kyle was awesome on helping with my glasses

Worked with me on getting information about my insurance coverage to help save me money. You do not get what you do not ask for.

WORST EYE DOCTOR EVER ! LITERALLY HAVE HAD PROBLEMS EVERY TIME ! THEY LOOSE INFORMATION AND GAVE ME EXPIRED CONTACTS THAT GAVE ME AN INFECTION!

Love the selection of glasses

Amazing doctor - Amazing staff!!

Extremely slow service. Waited to see the Dr for about an hour and a half. I let it go the 1st time but when I went again I was waiting the same amount of time. I will not return again

Chris went above and beyond. Next time I need glasses I will be going here.

Best service thank you Kyle !!!!

Great staff

Great staff love the doc!!

Kyle was great :)

Excellent service from staff

Great service

Had an awesome experience with the Visionworks team at Castleton. Every person I interacted with was efficient and easy to work with. Thank you for your service! Highly recommend.