They did a wonderful job. Better than I could’ve expected. Would definitely refer others to them and will definitely use them again. :)
Disappointed to say the LEAST. I went in to get an estimate on my vehicle. Was told if I made a payment the part would come within a few days then my car could be fixed in A DAY.... I paid over $300 just to have to call THEM constantly to see if it arrived. After almost 3 WEEKS I get told their short staffed and my car was low priority what a waste of time. I was told I could get a refund OR pick the part up. I chose to pick up the part since I ALREADY PAID FOR IT and was told I owed another $60 due to Tax.... Right.... If I could I would give 0 stars for the low level quality of work I received... After EVERYTHING this place put me through I get a text the same day asking for my review so HERE IT IS. your better off going somewhere else that can keep their word or at least COMMUNICATE when they know something is going to be postponed.
We had a large job done. Everyone kept us informed during the whole process, and our car looks brand new again! Definitely recommend and would use LaMettry’s again!
Hey did a great job. Kept me updated on the progress the whole time and finished the job quickly. My baby is looking brand new again.
I’ve used LaMettry’s three times now- once they replaced my front bumper and twice the rear. They are so affordable, professional, fast, and reliable. They even vacuumed my car this last time! I can’t say better things about Brian and the staff there.
I went to the Inver Grove location, and had a great experience. Jim was wonderfully helpful, prompt, and got my car in quick. Once in, Brian was awesome and kept me posted all along the way. Work is flawless, service was great. Front desk staff was friendly and always masked up. Dealing with car stuff sucks, these folks helped make it as easy as it could be for me. I hope for no future need for auto body repair, but I will be back here if I ever do, and will send recommend to friends.
Lamettries has always been my preferred repair shop. Everything went great again as usual.
Very responsive and friendly staff. They went above & beyond by vacuuming the interior of my vehicle after repairs. Highly recommend!
I would highly recommend LaMettry’s! They were very professional! You can tell that this is a family owned business because they treat you like family and not just business! Brian kept me up on everything that was going on with my vehicle. My car looks amazing and they even detailed the inside! I’m very happy with my results and I know this is the beginning of a long term relationship!
Another car rear ended mine, so I went in for a repair. Very satisfied with the results, especially on dealing with the insurance company.
Brought my truck in to have hood windshield and a few dents on top of roof repaired.Estimater wanted to repair parts that nothing to do with what I brought in for. Wanted to repair fenders that where not damaged wanted to replace wiper arm and blades. Wanted to put a whole new roof on the truck, instead of pooping the dents out and repairing them. There was no damage to the roofs integrity.So if you want to high balled on a quote, this is definitely the place to go!
Replaced my bumper and other parts.. car looks great and fixed as soon as possible!! Thanks Brian!!
LaMettry’s did a great job with our van. We hit a deer and the Ford dealer recommended we go to them and I’m glad we did. They were very professional and kept me informed throughout the entire repair.
Thank you for the great service, attention detail and meeting my windshield needs.
The repair estimate was completed quickly and Covid-safe, and they worked with me to find an economical solution. My repair was completed on time with several informative updates during the process. A bonus was how super clean my car was when I picked it up, even inside!
Not Professional My Dodge Charger SRT was there for 2 months after what they told me. My trunk,hood AND bumper Alignment Was never Put On Correctly I payed over 15,000 Dollars to get Repaired and they Still Didnt Get It Right and the General manager Andy Tihanyi Didnt Handle The Situation at All. I Highly Recommend For NOBODY To Go Here.
Had dings repaired. Did good job on dings but not so much on the painting!
Mike Amon worked very hard with my insurance company after my accident. They are the best.
The windshield was repaired quickly as promised. The chip was repaired to my satisfaction. The waiting room was comfortable to sit and wait for my suv.
I brought my car to LaMettry’s to get body work done on my front bumper after I got backed into. From start to finish everyone I spoke to was extremely helpful and professional and answered any questions I had along the way. Chris, one of the managers, kept me updated during the entire process. When I picked my car up it had been cleaned and detailed - looked amazing! Highly recommend.
LaMettrys does first class work. I have used them multiple times and have always felt they are looking out for my best interest and appreciate my business
Terrible workmanship... This all started when I opened the trunk of my Toyota the day I brought it home and found a brand new front stabilizer link thrown in there having not been used. I was charged for it...but it was never installed. Wrong Guy. I am a fully certified NIASE (now ASE) general automotive mechanic. My daughters car was taken to LaMettrys for repair.. Next thing I know its being towed to Burnsville for mechnical repair. I clearly specified that NEW aftermarket parts were acceptable for fender and cosmetic repair.. a re-manufactured strut assembly would have been acceptable for shock replacement. However, I also clearly specified that any other suspension and steering parts be OEM only.This is the junk they threw on my car.. a beat up old strut assembly from a junk yard - a what appears to be welded lower control arm (ARE YOU KIDDING ME?) a torn protector boot on the old shock... basically all junk parts.. This is nothing short of fraud and misrepresentation and a blatant safety issue -not to mention the worst mechanical ethnic in the world. Paint dimples all along from of hood as well.. underside of hood left unfinished, heat protector pad not installed.This guy is a crook.. beware.. stay away - you have been warned !!!!!
The only thing I found that was a minor mishap was the installer forgot to screw in the screw that held the inside interior lights and cubby holder. The screw fell out just as I was parking at home. Otherwise the rest of the service was excellent. I have a new windshield to see through.
Professional, courteous, and friendly business. They kept me informed of details and progress, would absolutely use them again!
Great service! Thanks
I had a right front collision.
Bumper repair after a collision. Staff was professional and caring. Accurate, quick, knowledgeable, and polite service. Will return for business in the unfortunate event another accident happens.
The quality of service at this place is exceptional. Theyve worked on three cars for us and the quality of work, communication, and overall service has been consistently good. As a husband, and as a father of teenage girls, Im happy to have found a place that treats all of us equally.
Excellent quality and superior customer service.
I had a phenomenal experience at LaMettrys in Inver Grove Heights. They were amazing to work with. My car was in a hit-and-run in a parking garage, so the whole thing was a little sore for me. But they were so positive and so professional; they took care of everything! And when I picked my car up, it was SPOTLESS! It was the cleanest I have ever seen it- inside and out! And the repairs are flawless! I highly recommend Troy and the team to anyone and everyone!
Clearly explained estimate up front, called with updates throughout the process, all of the staff was very friendly, and they did the repairs in a reasonable amount of time considering it was winter at the time! I would highly recommend them to everyone!
They communicated very well throughout the process and dealing with my insurance company. The body work turned out perfect
They did a great job! I was hit by a driver and they matched the paint up really well! They replaced what they needed to and it looks almost like new!👍
Excellent customer service and a very quick repair! Will definitely take my vehicle back if I need
These folks took care of me asap!! Service is #1!! Im going to be a walking-talking advertising for LaMettry!! ❤️❤️❤️
I bought my vehicle in after scrapping my left fender. Chris was my service rep. He was very good and went over details on what was going to be worked on. He called me with updates, offered me a discount and was a big help. I appreciate the service. I would recommend LaMettrys. I was very happy with the outcome on my car.
Incredible service and compassion--Steven, the General Manager, helped me out, he went above and beyond today! He took a challenging situation that started out bumpy and made it extremely smooth with his kindness, compassion, and expertise. He was able to jump in and roll up his sleeves and do the work too, which was very impressive. You can tell he likes his job and is passionate about good service and quality work. LeMettrys Inver Grove is lucky to have a GM like him! This is my second time working with them and I am very impressed with the attention to detail, ability to problem solve, and customer care I received. Thank you!
Fantastic work fixing up my rear end, looks brand new! Such nice people working there and quick to get the job done. Bryan Maki provides amazing, dependable and time-efficient service, you will leave more than satisfied.
Great place to bring your vehicle! Quality work with excellent customer service! A great experience all around!
Absolutely the best people to work with. 10/10 recommend!!! They made the process so easy and so NOT complicated. I never had questions because they already had answered them by providing detailed updates. I’m thankful to have found them to repair my car after an accident!
Great experience with the Inver Grove Heights location. I had sent a request for an estimate of a small door ding. Lee was great helping and suggested I swing by to get an estimate. Brian and team at the location were easy to work with and the work was awesome!Thank you Lamettrys!
The workers over at Lamettrys in Inver Grove Heights, are very professional. They helped me figure out all of the stuff I needed too do, in order to get my car back in a fast and orderly manner.
Fast!! Replaced a side view mirror, overnight. Saved me $1000 from my original insurance quote. Will use again if needed.
You guys did a fantastic job! Punctual & too quality work & great job detailing my F-150 inside & out! The pickup & droid service was fantastic & very convenient!
They were very professional and efficient and kept me informed every step,Thanks to Brian
Nothing but good things to say about LaMettrys Inver Grove! They called to give me status updates on my car every few days and were incredibly helpful when dealing with insurance. I have to say the best part was picking up my car and getting in to see they completely cleaned the interior as well. Such an added bonus!
Jim was very prompt and Professional.
Fantastic customer service they take great care of you. They do superb quality work and keep you updated every step of the way.
Brain was awesome 👌
Great communication
Would definitely recommend them. They were sure to keep me updated throughout the process as to what was going on and they did great work!
Kept me current on repair status, worked directly with insurance, and provided an excellent final product.
Friendly and always updating the customer on the work progress. I will recommend anyone who needs their cars done professionally. The manager Andy is a great human being.
Overall, the quality of the repair was really good. You wouldnt even know it was in an accident as it came out looking like new.However, the actual repair process was stressful. It took 3 weeks to put on a bumper cover and a headlight which should have taken 1 week. My car was checked in on 1/29 but work did not begin until 2/10. I had to make multiple calls to keep the work moving. There was also an error made during the repair process where the painter painted over the grounding areas for my wiring in my car so it started having electrical issues when it was put back together and it had to be sent to my Mazda dealer to remove the paint from the grounding area. This delayed the repair a week.Overall, I am happy with how my car turned out after the repair process. I was disappointed in the length of the repair and the error made.
Quick, fast, and professional!
Awesome team at LaMettry’s in Inver Grove Heights. The work that was done was better than I could have imagined. The communication and almost daily updates were beyond what was expected. Russ (one of the managers) was very involved with organizing everything and keeping me in the loop. He went above and beyond every step of the way. For example, offering to set up/pick up my rental car for me to save me a step. Overall, great experience for an unfortunate situation. Will be recommending this collision center in the future.
I went to get my bumper fixed here and they did a poor job, I went back and they glued my bumper on and it pulled off the other side! I just literally gave up with trying, not only is there customer service horrible. My car is in worse condition from when I went in. I feel hopeless. I would never recommend this place.
LaMettry’s did an awesome job and we received our car back when promised. I would use them again.
Great service. Got the estimate, contacted the insurance company, set up rental. Dropped off car got rental. Received phone calls with progress of repair. I was informed of day work should be finished. I received call when work was complete. Everyone was friendly and I received excellent customer service.Thank you.
They were very informative on what they were doing, and when they were doing it.
I would definitely recommend this LaMettrys! even though there is one way closer to my house I strongly recommend taking your business here... friendly staff and they updated me every week on the process! Andy is super helpful and goes through everything so thoroughly and makes everything easy to understand! I appreciate you! -a very satisfied customer a.k.a Gao
Very corteous and professional representative at the initial visit. Repairs were done well and promptly. Repair manager followed up with update during the all process. Great service!
My only complaint is the length of time getting the work completed. 3 weeks without a car is difficult. But, Lamettrys has worked on my car before and they do fantastic work!! This time was no different. They also called me every other day with an update, which is thoughtful and helpful. They handled all the insurance communications. Nice!!
Took two months to get a tailgate put on....So my tailgate was stolen and it took them 2 months to get one ordered and painted. That is just too long in my opinion. I was able to still drive my vehicle the way it was but had to go there 3 times to get the job done. Seemed like a lot of wasted time and procrastination. The people were very nice and thus the reason for 2 stars otherwise it would be 1.
Fast and reliable service. Recommended by dealer and other repair technician.
This is actually customer service the way you hoped customer service would happen. Steve and the team at LaMetty’s in Inver Grove Heights treated me better than family. My Jeep loops maybe even better than when I drove it off the lot 7 years ago. Thanks for taking care of me. And thanks for reminding me what great service feels like.
Repair to a Tesla Model 3. Although damage was minor Joel did a great job of keeping me informed. Only thing to improve on would be to do a better job of keeping the interior protected and clean. There was white compound dust on the black Interior and the screen. I would recommend this company!
Amazing work. Blew our expectations out of the water on many levels. Would work with them again on any auto body work needed.
If I could give them Zero star, I would! Horrible service that I never ever get from the body shop! I called to make appointment with them. They told me they wont available at this date so I decided to wait since I got a good service from them last time. But for some reason this time, they took my appointment to get the car fix! But they never fix it! It has been 3 weeks that I drop my car and nothing havent done yet! I called them many times they never pick up the phone so I have to call the front desk lady to talk about! What kinda service is that?! One day I decided to stop by and talk with them and they told me they wont give the estimated of time when will it be done! But at least 1 week or more! So it mean just get the bumper fix it will take more 1 month? If they are full with the appointment, why dont they tell me that they are book and wont take any appointment anymore, better than let me drop car and doing nothing!Even I got my car from a small shop, it still get done faster than from them! Save your time and money find a different one!
Horrible service and took 3 weeks to do pdr for hail and a hood replacement. Service advisor didnt know where my hood went and confused my car with another car. I would not recommend the Inver Grove heights location. When I came to pick up my car, manager didnt know how to give me the run down on what work was done, etc. Stay away.
While unfortunate events led us here, they were amazing to work with. Our vehicle was being worked on for a whole month, they kept us up to date on all details and changes. If we ever end up with a similar situation, we will give them our business again.
Good work on time kept me informed excellent results
LaMettrys was very good to me, they did everything promised they would, most importantly, they kept me informed!! They are very Professional & Efficient.Friendly people to work with!!Thank you for your Service!!
The car looks great, the job came in under the estimate, Troy was very professional, and it was completed two days early. I could not ask for more.
The LaMettrys staff at Inver Grove Heights were very professional and did a great job! I recommend them highly. They also disinfected our car and went above and beyond expectations. Many thanks to Andy Schade!
They were courteous and fast. Faster than they said they would be which is appreciated
They did great work and communicated well throughout the process. I worked with Troy and he was great.
Fast service, matched paint perfectly!
Very professional with good service and follow through. The work is guaranteed.
I was able to work with Steve, one of the managers I believe. He went over the top in my opinion to make sure I knew what was going on. He called me with any new news since I didn’t receive the right parts and I’m extremely pleased with the work done. Looks amazing, they even washed it after.
Being in an accident is always a situation that is lot to deal with. Working Joel Hanson has been a pleasure and the exceptional service that he has provided, is remarkable. Coordinating with the insurance company, working through the repairs, accommodating my vehicle before the scheduled timeline and keeping me posted every inch of the way has been commendable. He had been my voice and advocated on my behalf dealing with the insurance company to work that had been initially declined. I would definitely recommend friends and family working with Joel. Overall the Lamettry experience at this location was exceptional.
Tore off the front bumper/grill area of my 2014 Ford Focus. Went into the Maplewood location and got an estimate. Had to switch over to Inver Grove Heights due to COVID-19, but was able to get my car in the same day that it was originally scheduled for Maplewood. Andrew was timely on updating me throughout the repair. Took just over a week to get my car back and my car looked as good as when I first purchased it. I appreciate the extra mile the staff went to clean the interior. Would highly recommend to friends and family!
Fantastic customer service and excellent quality! The staff is very friendly and helpful, and the waiting area is comfortable. They even provide snacks! They are clearly concerned about the quality of parts and service they provide. My car looks great!
Allen was wonderful and kept us up to date all through the process. Well done all around!
Excellent quality of work, excellent customer service.
My car and a deer got into it one morning. My car won, but at a cost. My car was pretty banged up. I called up lemettys and they took care of the whole process with my insurance. It was nearly effortless on my end and when i recieved my vehicle it was a quality job well worth the visit of doing buisness with lemettrys collision. I would highly reccomend coming here for your autobody work.
Quick and did an amazing job!
LaMettry`s did a great job. My car looks good as new! It took a little longer than I thought it would, but I`m very pleased with the results. Thank you.
LaMettry’s in Inver Grove Heights completed repairs to my Toyota Prius in about 2.5 weeks which was quicker than I expected. The car looks great and seems to ride as good as it did before it was damaged. I was able to easily reach them to get status updates, and they answered all my questions after the repairs were completed.
LaMettrys is Amazing! The staff are all so friendly and do whatever they can to make the customer happy! Big Thank You to Denise!
LeMettrys was great! Quickly gave me my fear the best (and most affordable) quote of any of the 5 places i found after my window was smashed out. I had to wait a few days to get the window fixed but they were super nice, prompt and did great work! I would highly recommend them to anyone!
They did good work and kept me appraised on what was going on. But the original estimate was a week and it took three.
I had a tight time frame to get my vehicle back. The team at Lamettrys went the extra mile to get my vehicle done and returned to me before my trip. 100% recommend these guys.
Put a deep scratch in the rocker panel. Didnt install my mud flap correctly. Took my spare tire cover out and put it back in on top of stuff in my trunk . Told me 2X my car would for sure be done that day so I left work early to find out they didnt get it done . got stuck in traffic to pick my car up and they didnt want to stay an extra 5 minutes so I could get my car. When I got my car they just gave me the keys and off I went since it was 6:05. No walk around or anything.
Very friendly and cooperative staff, always available for assistance. Special thanks to Chris and Steve for their assistanceThank you LaMettrys
Fast service and friendly staff. Transparent and customer-friendly explanations. I use to go to Hyundai Bloomington, but this time I went to LaMettrys and Im very pleased how they repaired my car. I recommend them 💯%. Thank you LaMettrys Collision.
The quoting process was quick and they gave me a good price. $800 lower than the other place I had quoted.They updated my on when my car would be done and it was accurate. They detailed my car, too!I would highly recommend.
This is the third time I’ve gone to LeMettrey’s for body work. I find their service to be professional and their staff friendly. No hassles as far as coordinating with the insurance company was a big plus too