I tried to give this place chances to make up so I dont have to leave negative reviews but apparently this place doesnt care and cant do a thing right. Incompetent compulsive liars and unprofessionals.New car with scratches & poor touch up: I just leased a brand new X3 at this branch but when I went back the next day to pick it up, it came with scratches all over the car after the detail. It doesnt do it justice, but I have photos as evidence. Even a cheap machine car wash wont do this damage. I drove down over an hour to drop off my car because Irvine BMW promised to fix my car and take care of it but after another 2 hr drive to pick it up, I faced a poorly touched up car. The cuts are not fully filled and touched up marks are bumpy and uneven. This touch up looks very unprofessional, and I honestly think this looks worse. Looks like somebody wanted to DIY fix it and failed. I couldnt believe this is the quality of BMW. This is definitely not the new car that I signed up for. My service advisor also just told me to go find the cashier and take the car. He didnt even bother coming out asking me if I was satisfied with the fix but probably he knew how bad it was and wasnt proud of the fix. He was just standing there but didnt even pick up the call. A manager was involved in this assuring that it will be taken care of but that also meant nothing.Mistakes or no respect?: Not only has my car been damaged, but there was no knowledgeable personnel to explain why my X3 behaved differently than other cars that I test drove. When I asked, the answer was Oh I dont know. Before the pick up, the service advisor called me confirming that my hybrid will be charged so I thought how kind? but my car was not even connected to the charger, and it was parked in front of the out of service charger among all the available ones. Is this a joke? I don’t know if this is a discrimination or disdain, but I feel like they disdained my car and didnt respect my time spent for their mistakes.Please dont beg for a good review l. Do your work right first.Ill add more comment about how they miscalculated and charged more during the sales process in Irvine BMW reviews.

Sergio Contreras was the Service Advisor extraordinaire that went above and beyond to help me. I was not even his client. I arrived just after the service department closed and I was hoping to still be able to get my car back. Sergio didnt hesitate to help me. He was able to find a work around and got me my car back so I didnt have to come back the next day. I so appreciated him stepping up. He couldve just told me that I was too late, and to come back tomorrow. But instead, he jumped in to try and help me and was happy to do it. I will request him as my Service Advisor from here on out and highly recommend him. Thanks again Sergio!

Elle Tobias client advisor very professional and helpful to me thank you so much

Service rep is Paige Ward. Very nice and professional person, but the service was done terribly and the car came back in horrific, unacceptable condition. It looks like it was sent to a shady mechanic rather than done at BMW. Although not Paige’s fault, this should have been checked as the mistakes are obvious and unacceptable.My near new 2021 5 series dash had some issues and engine warning light was on, took it in to check it out and do an oil change. Took 4 days, and once returned, I noticed that the steering wheel had cracks in it from the service, and there are damages to the plastic all over the place. It looks like the steering wheel can come off anytime. Attached some pictures.Let’s see how they respond and I ll update this review accordingly.

Completely incompetent. My hybrid 2020 bmw suddenly started gas guzzling and getting 10-15mpg after a software upgrade. Brought in my car -they hooked it up to a computer - couldn’t see anything (something btw that you don’t need to be a mechanic to do and if that’s all I needed I wouldn’t have brought it to a bmw service center). Kept the car for 10 days and did absolutely nothing to fix it. Completely useless and have no knowledge other than hook it up and follow instructions. Cars are way more complicated than that and a trained bmw mechanic could actually diagnose clear problems instead of this.

Didn’t do what was asked, too lazy I’d guess.

We took our BMW in for its 12,000 mile service. Specifically told them the tires were all low and the oil needed to be changed. Picked up the car the next day and I’m not sure what they did if anything. Low tire pressure alarm is still on. Very disappointed with this dealership and will never go back again.

My service rep Jesse Magdaleno was a delight to work with. He let me well informed about the status of my car and the repairs that were required.

Advisor name Anderson. He performed very poor job in regards his communication. He does not realize that even if my car under warranty he still dealing with paying customer and this is not his give a way per his own words what gives him right to treat customer like a dirt. He did not provide actual trues about prices and issues because first day he were saying one thing and next day different thing on the same issue. I could say much more how bad it was.

It was very nice to work with Karina Escobar at the Service Dept. Very courteous and efficient. Thank you for making the visit seamless.

Very thankful for AlexW, who was cordial, helpful and professional!