Just leased my second Mini Clubman and stepped up to a JCW and couldnt be happier! This was by far the most painless, fastest car buying/leasing experience ever thanks to Mr. Jae Lacy! The sales and service staff are all friendly and helpful. If you havent driven a Mini Clubman JCW, you havent lived! And the Green Machine should be available soon if youre so inclined, she runs perfect! Ask for Jae or Jose in sales.

What a wonderful experience!! Jae was instrumental in finding the exact car in the exact color my wife was dreaming of!! We recieved multiple options but this is the one. Thanks again for the great buying experience!! We will definitely be back for the next Mini purchase.

UPDATE 12/10/20: Doug Lance called me 3 days ago, asked for the loaner car back and threatened to start charging me for it. I returned the loaner OVER THREE MONTHS AGO. Doug found the car and blamed it on an agent who said it wasnt returned. Doug, you are a manager. Take responsibility for an error and stop throwing your employees under the bus.I have to give credit to Frank Avena and Jae Lacy. Frank is the new GM of MINI and he is kind, smart, and responsible. He has defused this situation not once, but twice now. Jae is a sales advisor who is trying to help me find a suitable replacement for my 2016. Jae is truly customer service oriented and easy to work with. The fact that this is coming from an angry customer says a lot. Frank and Jae, you are both an asset to MINI.There has been no satisfactory resolution but I do need to clarify that Irvine BMW handles the servicing and that is where all the errors and negligence have been happening. I apologize to the good people of MINI sales for getting caught in the crossfire - there are good people here, and its unfortunate that BMW servicing isnt stepping up their game to match MINI sales level. Im aware that BMW owns MINI but there is a small division in their services. I would still warn everyone to stay far, far, away from the service department.________This review is for SERVICING, which is run by Irvine BMW. I dropped my Mini Cooper S off for an oil change on Thursday, August 6th. It had ~20k miles and was in excellent condition. Two hours later, Irvine MINI called me and told me that my car had been hit by a vendor truck and crushed against a wall. This happened at their car wash, where cars are put into neutral, run through, and left unattended. They said that this was the only part of the building that does not have cameras so they have no idea what actually happened. He speculated that maybe since my car was in neutral, it may have kept rolling out of the wash? I asked to speak to a manager but was told they were out for a lunch meeting and would not be back several hours.I heard nothing for FIVE HOURS. I called 3 times and waited 5 hours to finally hear from Doug Lance, the servicing manager. I asked what he was going to do to make this right - I was told that Id be given a loaner, the truck info, and nothing else. I asked Doug what he was going to change to make sure this doesnt happen again and was told that theres nothing they can do, its a busy alleyway and trucks go through all the time. He acknowledged that this happened while the car was in their care but said this was somehow akin to two customers crashing into each other on their property if they came for a service - the insurance and responsibility would be between them. (I wasnt on the property. I wasnt in the car. I was 15 miles away and they left my car in the path of an oil truck). I expressed frustration about hearing nothing from him for 5 hours - Doug said he was gathering info and wanted to have it ready for me. It would have been nice to have a courtesy call somewhere in that window to tell me that they were aware of my situation and working on it. Instead, I was left sitting in shock, trying to process what happened, wondering what was going on and spending hours trying to speak with someone.Between when I dropped off the car and when it was crushed, 6 miles had been put on it. Why were miles put on my car, why was it unattended and unsecured in a place where huge trucks are driving by, and most importantly, why cant anyone tell me what actually happened to my car that I worked so hard for and cared so much about??The thing that gets me the most is the complete lack of sympathy and attention from Doug. There was no priority placed on me after my car was literally crushed while in the care of Irvine MINI. My car is DESTROYED and I am on my own to deal with this mess with insurance. I have never seen such a massive failure in customer service and it happened with the best thing I owned.

Shout out to Jae!!!This guy is amazing, great customer service and best sense of humor!! The moment we walked up to the dealer he made us feel comfortable and worked with us on getting the best deal, I really appreciate your time Jae, you are one of the best sales manager I’ve known, thanks for the great shopping experience.... we’d definitely suggest others going to Irvine Mini. ⭐️ ⭐️⭐️⭐️⭐️

Had really bad experience with Irvine mini.I was trying to reach sales department at 5/15 around noon, but the front desk agent was really rude, and she never gave me a phone back as her promised me in 5 minutes.I was up sad and end out leasing my mini with other dealerships.And today 6/28, the sales called from Irvine mini gave me a call at 4 pm ending 6474. He was nice in beginning, but hung out phone right after I said I finished leasing with in other locations without saying buy or anything... Ive called him back and asked the reason to call me, he just said “you buying a car in other locations already right?” And hung out phone right away again...What’s the problem with Irvine mini????????????

Jose at Irvine many truly takes care of his customers so well! He make sure that you feel like youre the most important client of the day! This specific MINI dealership is also very easy to access the street - Research, is wide and not ever congested.The dealership itself is laid out very well Andrew me and the service department is very easy to see and access. I highly recommend this mini dealership plus their coffee and pastries in the morning are very fresh and delicious, what a bonus!

Jose H was such a helpful Salesman. Both online and in the dealership. He waited for us to drive down from LA even tho it was slightly past their closing time, he was very professional and polite. He was straight to the point with everything and made sure we were happy every step of the way. Thanks Jose. The Benz drives Flawlessly.

Nice shop, nice car, nice people.

This MINI dealership has very poor customer service especially the Parts Dept. I called three times over 2 weeks for some parts info, and I have still not been able to get the info. Each time I called, theyd put me on hold and never got back. Their excuse one time was sorry we are very busy. Why the heck would they put customers on hold if they might not even be able to get back to the calls? Lack of common sense and manners.

This past Saturday, I had an appointment with Jae. Jae was very helpful and provided great customer service. Jae made me feel very comfortable and help me get a great deal on my first car !! I would recommend Jae 100%. I am very glad that Jae made the process of buying a car very smooth . Suggest that you guys have Jae Lacy hell you purchase your mini !!

Jordan helped my significant other and I purchase our first Mini Cooper. Great experience over all and would recommend to getting yours here as well!

As a fellow Mini owner of three Mini Coopers in the driveway I’m glad I do t take my Mini for service at this dealership. Ask them to show you a picture of this car in for service and under their care. Owner took car in on Thursday August 6th. Taking no responsibility for damage done to this car while in their care. For a oil change how does a car get totaled with less then 20,000 miles and have 6 miles added on the speedometer while on their lot. This is not acceptable as a Mini dealership. I suggest taking your business elsewhere

Parts department very helpful had parts I needed, they have combined Mini and BMW you have to go to the BMW dealer they have the gate to Mini dealer shut and locked.

I Brought my 2011 Countryman here for a few engine service things and the Service advisor Aldo helped me. So, some of the work was going to be covered under warranty some not. Some very expensive. But, before this I get there to and try to tell Aldo what Im experiencing. I had a check engine light on. I work at a dealer and my family works on cars. So I had checked the code myself and cleared it after finding out it usually a error with the thermostat. Well it has since come back on and off a few times. So i schedule an appt to have it looked at. It was never on when i drove it there or arrived to drop it off. So I told him the code and information i had picked up.He blew me off and says it dont matter. They use different codes. I said well atleast take my info i have to. So the tech will have at least some basis to go off of. Cause the car never acted weird. And he still said no and was blowing me off. So i demand he put the info for the tech cause how he was acting is just not how you do business.He said fine and finally put it after my 3rd time explaining myself.Well after them looking at my car. Aldo called and explained the thermostat need to be replaced and was covered, but they found other stuff that was going to cost me over $1600. So i said well email and invoice, let me review it and call you back.And the nightmare started all over again. This place might as well shut off the phone for service. I called at least 20 times never got thru to actual service or Aldo. So i call the BMW sister store and ask for a GM and they couldnt get anyone. But said they emailed someone and within 24 hours I should get a call backARE YOU KIDDING ME!!!!!!!!!!!!!! NOT EVEN A GM CAN GET SOME.... THIS IS A BAD PROBLEM.They called me the next morning around 9am. And asked if i would want the $1600+ services done. I told them no. Only do warranty covered work.Went to pick up car the next day and aldo never explanimed anything to me. He literally handed me my papers and said you can wait in the drive. You car is coming.I review the papers later and see additional stuff was done i didnt. That was a whole other knightmare of trying to call for an answer.In the end. I went to Crevier Mini. Got amazing service. Dropped my car off and was back out with a loaner in 10 mins. Called me an hour later with the stuff they found needed to be fixed. Which exactly matched what Irvine Mini saidm but was only $1100. Had my car back to me within same day. I Will tell anyone and every STAY AWAY from IRVINE MINI. GO TO CREVIER MINI.

They are great, Jose, Reuben the whole crew here is all about customer service! I brought my car in to have it worked on, and checked over. I received calls to update me on where they were at, how everything was going. I got my car back the next day. I am very satisfied with how they handled everything for me. I gave them 5 ☆☆☆☆☆ because they deserve it! I look forward to many years of business with Irvine Mini! Thank you to everyone for such a great experience!

I found the car of my dreams thanks to the team at Irvine Mini. Jordan and Jay were so helpful and attentive to all my needs and questions as I was searching for the right car. Andrew feldman at Irvine BMW helped get all my finances ready and explained all additional costs. I was approved on my own as a first time car owner! Everyone at MINI made the stressful and new process feel quick and seamless. Highly recommend!

Seems like a shady place. Dont take responsibility for wrecking customers cars. Typical stealership. Stay far far away

Im so glad that I took the chance on coming to Irvine Mini because this place is absolutely fantastic. They didnt try any of that macho talking down stuff to me while I was looking around.Jae went above and beyond to make me comfortable and to answer all of my questions. Ive never walked out of a dealer feeling so understood and taken care of.You guys are a class act. Thank you for being so patient and working with me so we could find a place where we were both happy with the transaction. All dealers could learn a lot from how transparent and honest you all are!Skip Long Beach Mini and head right on over to Irvine! Jae and his crew will take care of you, guaranteed. 😊

Jordan, Sean, and Allison made our car buying experience awesome! In and out less than an hour. They had the car we wanted and took most of our info over the phone and text and made the deal happen super easy. Gave us a great price with awesome service!I can’t say enough good things about this crew. Top notch all the way from first call, every communication, to signing the papers and driving away.We drove from LA to Irvine because they had the car and deal we wanted.Jordan and Sean we great to work with. Honest and super friendly.I highly recommend this dealer. I’ve ourchased over 30 cars in my life time and these guys do it right.Thanks again!

The whole process was so easy, start to finish! Jose Herrera was my salesman & walked me through everything. He was so nice & gave me a great price on my 1st MINI! I love it!

Super company. Great service. Always professional and attentive. Highly recommend

Great experience! The entire staff was relaxed, personable, and made us feel at ease. Jae greeted us at the door with a smile and the key to the car we requested. My wife and I were test driving within the first few minutes of our visit. With minimal stress we were able to purchase the vehicle and be on the road. Thank you to Jae and the entire team at Irvine Mini.

I purchased my Mini from another dealership, but I take my Mini to Aldo at Irvine Mini for the service. The most of service is quick, but if I needed a courtesy rental, they will have the latest awesome models. Their service is reasonable and well documented/explained. A very trustworthy team.I wish their sales team is as nice as the service team.

The tattooed guy in the finance department is a horrible person, but the rest of the staff are fantastic. I always get great service from them. Shout out to Jose in the service department! He is the best.

Aldo and Jose are the perfect images of Mini brand and Irvine Mini dealership. I am definitely buy my next Mini at Irvine Mini. The service team is friendly and courteous. The service is prompt but not rushed. One time I asked for my invoice record for the company reimbursement. They saved me hundreds of dollars!

JP is amazing!!! He is definitely great at what he does. He worked with me every step of the way and made me feel at ease. He made this the BEST car buying experience that I have ever had, by far! He wasnt pushy, he was very informative and helpful every step of the way. I will definitely be back to see him when I decide it is time for another MINI. =) I am in LOVE with the MINIs. I have never owned one before, and I am now a MINI customer for life. Finance was amazing as well. I cannot believe how incredibly smooth and fast my visit was. I believe the whole process, I was there maybe an hour and a half, for everything!

Jose Rameriz has been my service advisor @ Irvine Mini for the past 4 years and is Amazing. Jose’s knowledge and customer service are impeccable. He helps me go through the whole process effortlessly and this is the case every time. Jose explains everything clearly and always provides great suggestions/options which work best for me. I highly recommend Jose at Irvine mini for the best service advisor.

My husband and I have nothing but kind words to say about Irvine Mini and their team of associates. We worked closely with JP whom has extensive knowledge on the cars on the lot. He never once made us feel pressured to buy a vehicle from him; instead we felt he had our best interest in mind while shopping for a car for our son.

Irvine Mini Service Department is great! Aldo Garcia answers my questions and I always leave feeling confident that they’re going to take care of my car. I wouldn’t trust my car with anyone else!

My family and I had an amazing experience with Jose Ramirez, a MINI service consultant at Irvine MINI. He was incredibly patient, accommodating, and professional when he helped us work out some problems with our car. His attitude was extremely friendly and helpful and the way he worked with us created a very positive experience. Thank you Jose!

JP made sure the whole process was smooth and quick. We were able to get a better deal here than any other MINIs and left more quickly than we have in other dealerships in the past. If you don’t want to deal with the usual dealership BS of them tiring you out, I’d recommend going to JP!

Aldo was awesome. Took me in last minute without an appt. Great service. Quick and easy!I would suggest making an appointment in the future.

I had 3 dealerships in mind for purchasing my Mini Countryman. After going to the other 2 i settled on Irvine Mini due to the fact they had the car i wanted and a friendly staff that worked with me.I got a great price for the car and my trade in.I did my reasearch on both before coming in so i was prepared.I would definitely do buisness with them again.

Car brought in for a recall, I booked in advance, but when I got the they had no knowledge of me at all. However Also took great care of me and got me a ride home and back as it was going to take longer than we thought.

We walked in late one night to check a used vehicle and we encountered Jay. He instantly made us feel at ease with no pressure at all . He was very gracious and helpful answered all our questions and let us go our way without any pressure . We were so impressed by his approach that next day we ended up buying the car ! Jay is definitely not your stereotypical car salesman.

My service at Irvine Mini was Great! Worked with Aldo he was fast and efficient. Glad I service my Mini here.

Jordan our salesperson was fantastic to work with. Made purchasing the car super easy. Would gladly come back.

Since first purchasing my mini from Irvine Mini 6 years ago I’ve gone no where else for it’s Service. The staff here is friendly and the relationships with the service staff specifically have been genuine and they do the job right the first time. Aldo is the man!

Jose was super helpful and they made everything really easy for me

I recently had an oppprtunity to work with JP. Overall, my experience was extremely positive. JP was very knowledgeable, supportive, trustworthy, and easy to work with. He gave me the best support that I could expect. I will have no problem recommending JP to my friends.

This shout out goes to your Internet Sales Manager, Jose Herrera, very disappointed. I was in constant communication with him. I told him which car I was interested in and I know a car must sale but dont make me drive down there knowing the car sold earlier that morning. Plus, your the Internet Sales Manager a bad rep for the dealership. He didnt even try to sell me anything. I was there to buy. He lacked motivation. I wouldnt recommend this dealership to anyone. On the bright side of things I found a Mini I liked at another location.

I just bought a new mini from Chris at Irvine Mini, hes awesome! This place is new and really hip, flat screen tvs, good music playing, snacks, bottled water and coffee. The best thing though are the people we dealt with, Chris is super patient and supportive. The sales manager and finance girl made my experience quick and easy. I cant say enough about these employees who work long hours but manage to remain interested in every question I asked. Buy your Mini at Irvine Mini!

Oh my goodness these guys know there stuff! Gave me a loaner car, fixed the list of issues i needed fixed on my car..Aldo was very nice and helpful! This is my first Mini Cooper. The loaner car i got was AWESOME! I do believe i found my new fav car! My last car was a Mustang... it was kinda hard to make the switch but im glad i did! Thanks Aldo and Irvine Mini Cooper service guys! Ill be back!👍😊🙌💗💝💫⭐🌠 Sincerely Paula E.

I received remarkable and enjoyable service from Jay at Irvine Mini. That made my purchase that much more special with a wonderful deal I got on my 2015 mini Cooper S. This is the second car I have bought from Irvine Mini and both times the experience has been highly satisfying. Jay is very professional yet still personal. Can’t say enough about this dealership and it’s staff.So call Jay and get that Mini.

I dont mind driving here for my Minis service and maintenance even though theres a much more nearer one from my house. The reason is because the service advisors here are much more nicer and accommodating. They make you feel special and like family. Unlike the previous one that I go to where the service advisor feels like he hates his job and lacks customer service skills.

Irvine MINI has been our trusted service center for our 2002 MINI for over 10 years. They have the best service advisors and mechanics that are passionate about MINIs and making sure they are in the best working condition. We recently were preparing our car for a long road trip with a big group MINI rally, and the weekend before we had to leave an engine problem popped up- Jose (service advisor) and Jeff (mechanic) specifically worked above and beyond in a tight time frame to make sure our beloved MINI would be able to make the trip, and they sure helped us out. They know how much our car means to us, and they always make us feel like family when we show up. They really embody the spirit of the MINI brand and thats not something you find at other shops. I wholeheartedly recommend Irvine MINI for anyone wanting to have their MINI taken care of the right way.

The manager was rude. Left bumps, scrapes and scratches all over my car! Will never come again!

We had a great experience with Jae buying a MINI! Quick and easy.

If you want a hard working, sales person and exceptional service, ask for JP Restrepo. Thank you JP-I love my new mini!

Best Mini USA dealership in the States! José Ramirez and Jeff Cox ALWAYS take care of my GP2.... best service, best work, your car is done always on time if not early. Loaners are clean, free and you have a choice on what model you want to borrow. They did an MTTS2018 bumper to bumper inspection.... free of charge. I drive 10 miles past my local Mini Dealership to go there....

I can see the arrogant guys sitting on the desk in the service department so unkind and even doesnt look like communicating with sales department at all that made me so pissed off when I was there for the second date. Im not going to take my next lease in there such a horrible worst customer service experience ever.

Just wanted to say what a great experience I had on Saturday 2/11. Allison Lubas made a bad situation into a great experience. I have bought two cars from this Dealership and will continue to buy and support this dealership. When you hire great people, customers have great experiences. Thank You Allison for making my bad day turn into a great day. Your boss needs to give you a raise! Thank you.

I just got a Mini Countryman and could not be more happy!!! JP is amazzzziiinnngggg! It was such an easy process and he made things comfortable and fabulous!! He did everything he said he would do and did it with ease! If you are looking a mini and an amazing young man to buy it from JP is your man!!!!! Mini bmw Irvine!!!!

Great place to leave a mini every 3 years.

Jae made what is usually a long and trying process easy and painless. Thanks for everything.

JP gave us great service - I never felt pressured or rushed to buy a car; simply taken care of. And, I love my new car!

Never had I imagined that buying a car would be such a breeze! Ive been to a few dealerships recently, and with all the headache I got from those trips I nearly gave up buying a new car. But behold! Not all heroes wear a cape; ours wore a black cap and his name was Jae :)Im not sure what Im more thrilled about - my new Mini or the experience at Irvine Mini. Their pricing was up-front. No hidden switch-a-roos, no playing around with monthly payments. They stood behind the text message offer and did NOT pressure me for higher options. Everyone at the dealer was super chill, and even my young son, who DREADS car dealerships, had a blast! Shelly the finance manager was a total gentleman and was very professional throughout the whole financing process. I would definitely recommend Jae to anyone looking to buy a Mini. He makes car buying feel more like chatting with a buddy and hanging out ;P Thank you, Irivine Mini!!

Great service and all of the workers are super kind and make sure your visit is great

Great experience and service . JP was the best and made the entire process easy even had the car delivered. Look no further for your car needs

Great service experience. Keep it up guys!

I called Irvine Mini to get a piece of moulding for my car. Sean at parts was very nice and professional. I went there to pick it up and tbey sent me to service to have it installed. Jeriamah was nice and professional as well helped quickly and got me on the road in no time! I wish irvine mini was closer I would go there for all my Mini needs!

First of all my review has nothing to do with JP’s customer service skills. JP was excellent in the whole process of buying our Mini. This bad review has everything to do with the horrible “manager” Wesley. We drove an hour to this dealership due to having a TrueCar guaranteed price as well a USAA guaranteed price certificate. The certificate was supposed to be honored as long as we brought it according to phone conversation held with the dealership prior to arrival. Wesley would not honor this $200 savings certificate due to what he said was already being in the hole on the cars current price. We are currently in process of disputing through Mini and TrueCar. This dealership should not be advertising on these sites for a certain “guaranteed” price when they aren’t willing to honor the certificate.

Friendly staff but not a lot of wiggle room on price. Great overall experience here.

I have taken my car numerous times, and they do nothing. They avoid using service package at all costs.

Was in town to see family, my mini had a part that went out while i was in town. I came to Irvine mini and they helped me get a part, and even worked on the price with me. I wouldnt have made it back to arizona if they hadnt worked with me so well

They gave us the wrong part for our Mini. By the time the hubby had a Saturday to work on it, he notices rhwy were 2 different parts. They would not trade it for the right one! Their timeframe for return had past. The part was brand new in their original packaging, but they refused. To make matters worse, my husband bought another one from them, much to my dismay! Now I have to re-sell it online in order to recoup money that this family of 5 needs! Shame on you Mini!

Awesome service, prompt attention, everyone did an outstanding job

Avoid this place. They are deceiving, they dont even honor their own words.

It was good.

Wish I could give 0 stars. They sold me a certified pre-owned car that turned out to be a lemon. Found out after the fourth time it was in the shop in four months that it had something like 40+ days in the shop before I even bought it. Basically they sold me someone elses problem, which I find it hard to believe they didnt know about.Luckily Mini North America repurchased it after it needed to be towed back to the dealership when it dumped all the coolant out. That was the last straw.Also, 0 stars for customer service too. Called and emailed the owner and client relations manager...heard nothing back.

Very pushy salesmen, were pressuring me and my wife into a car we were not totally happy with. Because of this we decided not to buy a mini. Beware!

Very friendly and curtious.

Awful service. Very rude and unprofessional.

My Wife picked up her Mini from being serviced here. They replaced the front brake pads, but the techs forgot to tighten the lug nuts on the front wheels. When she got home, she complained that car was making a funny noise. After checking it out, I noticed that all the lug nuts we not even finger tight on both the front wheels! I called and left a voicemail for the service manager, but never received a call back.

Terrible customer service! As if it was a burden on them to service my car! No smiles, no greetings...but wait! Theres free water and hot beverages to make up for the rudeness..

Great service

Your experience varies depending in your service rep. Irvine MINI has HORRIBLE online responses (if any)

Part prices are ridiculous dont buy electrical parts if you buy this car is getting ready to pay big money when they break down

Oil filter here is really overpriced. $15 really?!

They are not helpfull

Friendly staff.

Good