Please stay away from Kia! Worst company ever! They keep sending me a bill for car I dont have for 4 months! The car was totaled in June and insurance paid off the balance. They keep sending me notice of default because missing some paperwork from insurance! They are keeping my account open for almost 4 months now and billing me for total loss car that is not in my possession for over 3 months! If I had 0 stars option - Id use it!

Check for recalls yourself before driving off the lot. Theyre sending out cars with busted engines and not taking any responsibility for it. Dont drive the car very much, if it has too many miles they will call it a lost cause. Im getting a lawyer and all the others that are being taken advantage of by this company should too. Out 7,000 dollars with my car at a total loss due to engine recall

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THEY WONT FIX ANYTHING UNDER WARRANTY WILL IGNORE YOUR CALLS. GET A LAWYER INVOLVED ASAP. STAY AWAY FROM KIA, HYUNDAI IS BETTER AT THIS POINT.

Stay away from Kia.2011 Sorento with 140,000 miles and engine is bad. The Kia dealership said the engine should last at least 200,000 miles and they would try to get Kia to replace the engine. When we called the corporate office the legal officer named Jeremy was condescending and said a Kia would not last 200,000 miles.

I purchased my leased Kia Sorento, and all problems started after that dealing with kia finance, it took over a month to send me the title. When I paid the remaining balance on my car I paid state tax upfront and I supposed to receive a check with sales tax amount to register my car. I did not receive the check yet. I keep calling the customer service to send me the check and basically they say yes will send another e mail to finance department and expect a check in 5-7 business days and nothing happens. I spoke to 2 supervisors Paul 416387 Kristine 420483 and nothing happens. The car is running well but horrible inefficient customer service. I wont buy KIA again

I have an accident from hitting a deer. My car was at the repair shop for three months because kia doesnt have some parts for the car. Now its going to the fourth month and Im still waiting. Tried to call the local dealer and no help. Called customer service line and ring forever. Left call back number but never return call.

Im am looking for all the forums I can find to complain about kia and their customer service. I am a caregiver and guardian for my mother who is in late stages alzheimers. She purchased a 2016 kia soul brand new. This vehicle has 66k miles on it and has been non drivable since march 2020. In Aug 2020 apparently a warranty went out . She of course was diagnosed with alzheimers years before this and did not receive any information regarding the recall. My mother has been under my care since September of 2020. In August I finally was able to get her car towed to a kia dealer where they told me her vehicle was gonna cost $9000.00 to repair. Which is more than the car is worth. I am extremely disappointed with the lack of empathy regarding my mothers health issues. She has alzheimers and did not get a recall notice. She is now on hospice and I am taking care of her affairs. And I am shocked at the customer service I have received on this matter.Thank you,(I will never be a kia consumer )Melanie

Sprawling facility in the city of Irvine, 40 miles away from Los Angeles. Serves as the HQ for Kia America and is one of the Korean car maker’s three design centres globally. Is responsible for designing passenger vehicles for the American market primarily but is also tasked with designing cars for other markets at times.

I bought my Kia Optima 2019. It was driven 58000 miles and they have to put new front wheel bearing on both sides. Still making a noise and they put brand new transmission. Car is still making a noise and nothing is done. I ask them the Lemon Law and they not willing to pay me what deserve. I am a Lyft driver and I make my living driving Lyft. They held my car for more than 22 days. I lost all that work. Please be careful buying Kia. They give you 60000 miles warranty but it breaks down fast. Its better to buy a Toyota or Honda.

Kia had my car for 5 months for a recall I called corporate office she told me she was going take care of me its been weeks since I talk to her they dont treat all there customers with the same respect thousands on rental cars smh

Kia is awful. My engine went at the end of july. Then mid August I get a letter from Kia about a class action law suit for faulty engines. So I had the car towed to the nearest Kia dealership. The loaded an update to it and sure enough my engine had the recall problem. Well Kia denied they claim BECAUSE I DIDNT HAVE THE UPDATE ON THE ENGINE BEFORE IT BROKE!!!!!!!!!😡 so I called this class action number Kia sent in the mail to me (on 14 August) and I find out they stopped taking new claims on 9 August. So now I’m out 18k because KIA never sent me any recall information and then sends a letter about a class action lawsuit after the deadline!!!! Don’t buy a Kia. They do not stand behind their product at all and won’t take responsibility for a faulty engine!!!!!!!!! It’s a joke and a slap in the face.

Second Brand new KIA....so wanted to leave a good review. Bought a brand new 2021 forte last week from KIA in Janesville WI. Sales team was amazing. Thought there was an issue and called to address, was treated HORRIBLY by Jeff Murray. Just awful. Made me reconsider the entire purchase. The next morning Brock called to let us know there was no real issue and made me feel better.The entirety of the staff with the exception of Jeff have been amazing. You will want to retrain Jeff in basic customer service as he has none.

Im still waiting for a response for the horrible service at Hollywood Kia. The Sorento is a pretty good car for the dollar but I really dont think they care about Customer Satisfaction!

CHECK ALL KIA VEHICLES BEFORE YOU BUY THEM!!! They are not honoring reimbursement for issues that are caused by them. I got my vehicle in 2021 and was not told about the class action lawsuit on my motor. When it went out after 1.5months there were no loaner vehicles. I was told that I would get all my money back from one or the other, the lawsuit or kia themselves. The lawsuit says that the work wasnt done in 2020 so I didnt qualify.I DIDNT OWN IT UNTIL 2021. Now, KIAs corporate office says they will not be replacing my money. I had to spend almost $3,800 on tows, rentals, etc. Only to be told I was getting NOTHING BACK!!!! PLEASE, PLEASE dont trust this name any longer until you do full research on the vehicle. I thought I checked for everything. Now look at where I am with my lost.THE devil is busy, BUT GOD!!!

I didn’t think I would run into a dealership that was worse than Auto Nation but I was wrong. I didn’t even get my Kia Optima From the Kia Place, I just went in the get the recall done. The guy who was so called working on my car just left without saying anything. They told me a rental would be ready that day but when I called Enterprise told me it would indeed be ready the next day. I’m upset to say the least but Waco dealership customer service have the nastiest attitudes ever. So I had to call The Kia Headquarters! Hopefully things will be resolved and I hope to never have to deal with this dealership again!!

Started with Ms Christina who transferred me to a case manager named Linda, who transferred me to her manager named Jeremy. Jeremy was extremely rude during our conversation. He even let out a very loud burp while I was talking. I asked did he just burp in my ear and in between the loud smacking noises of him eating his snacks, he managed to snarly say “no, go on”. He cut me off several times and finally I asked if he was ok or having a good day and he said “I’m fine, I’m just wondering why you needed to speak to me when she told you everything.”

I just want to give 5 stars to this company, I owned a 2020 Kia Soul I was in an accident Thanksgiving day 2020, A car came from a side street and T-boned me and I rolled 2 times. All I can say is this car saved my life. All the safety fetchers did what it was supposed to do. I was picked up by ambulance taken to the hospital and I had no broken bone or was I cut by all the broken glass I was covered in. I walked out of the hospital with in 2 hours of the accident with only swollen left side of my face, Bruises, and I was sore the next day. Im alive because Kia Motors America makes a fantastic car!!!!! So I would like to Thank you from the bottom of my heart.

I’m very disappointed with Kia’s service. My car is still under warranty (less than 2 years) but it started to have problem (suddenly shut down WHILE driving). It’s a very dangerous issue so I took it in into KIA but they said they are so busy now they can only look at my car and diagnose it in 1.5 weeks later (my car will be parked in their parking lot waiting). Meanwhile I have to deal with no car by myself (their loaner has over 40 ppl on waiting list, and they don’t do rentals). They acted like they don’t care. I guess Kia cars have many problems and they are very used to this kind of complaints and thus they don’t care? Really disappointed.

I might add that I love this SUV. I purchased it in Florida. I am in NC during the summers and unfortunately I went to Fred Anderson Kia for a simple oil change. Absolutely indifferent to correcting their screw up.In the beginning of June I called the service department at Fred Anderson Kia, Raleigh, NC and left a VM message to inquire about full synthetic oil change for my 2021 Telluride (it calls for a blend). Despite not receiving a return call I made an appointment for a full synthetic oil change. When I arrived on June 22 for my appointment I told two people in the service department that I wanted a full synthetic oil change. I also inquired about the price and how long full synthetic last between changes. An hour later I got my car back. When I got home I looked at the invoice and realized that I did not receive the correct oil. I immediately called the service department and the young lady I spoke with indicated that I indeed received a synthetic blend and not the full synthetic that I requested. She said her manager would call me right back. No one did.Ben Sampson, the Service Manager called me back Wednesday June 23, indicating he read my review. He told me to call him to make an appointment to get the correct oil installed. I replied that I was going out of town for a few weeks but I would contact him when I was back. So on Monday July 26 I called Ben during normal business hours and left a voicemail message that I wanted to make the appointment for the oil change and to call me back. A week went by with no return call. On Friday July 30 I did their “live chat” to get the email address of the dealership manager. The person said they didn’t have it but if I explained what was the issue they would make sure a manager would reach out to me. Well it’s August 7 and no one has called me make. Fortunately there is University Kia not too far from Carolina Arbors

The worst customer service they kept giving me the run around on a recall issue on my 2015 Kia Sol and case manager Jenna never called with any update on fixing the engine. They are refusing to fix the problem and I will never by anything from Kia.

Worst customer service ever, if you can even call it that. I shared some concerns over surveys and emails about a safety defect with my car and when the customer service representative called me back they started yelling me. Me already irritated, asked why she was mad at me when Im trying to find out how we can get to a resolution, she the. Hung up.The dealer was no better.

I visited your CERRITOS location today I understand each dealership is independent but I went into look at your new telluride they looked real nice salesman didn’t approach me for 15 minutes I noticed on the stickers that they had a $12,000 mark up over full retail when I inquired what justifies A $12,000 mark up he said it’s a hot car and not everyone flies first class. That’s a pretty arrogant statement noting that there’s a land rover dealer two buildings over that is a first class vehicle I noticed on their yelp review page of all the negative comments and that the ownership is not apply to anyone of them that tells me they really don’t want my business at all I hope you reach out to teach their staff Some humility and respect for a client question you may have one vehicle that’s hot today doesn’t mean that vehicle will be hot later

Ive Been calling for Help with Getting the Parts For My 09 Sportage. I Took My Car To Kia Dealer For a Month they Repair Two Pairs Taken It Back to Them Twice They Tell Me The Pair I Need is On National Back Order.

Im talking bout kia corp n palm springs kia.corp.kept.hanging up on me n wouldnt help.with roadside assistance had to use my own AAA.n service department at Palm Springs kia would not return calls.Treat.u.like got ur money so now it nobody n Kia corporation gets tierd of u n switches u to Hyundai

I bought my kia a year ago and the vehicle was running fine I took the car in for an oil change at the Kia dealership 2 weeks after the oil change my motor started knocking real bad so I called Kia and Kia told me to bring it in I had my wife on her way to take the vehicle in and the car started acting up so I told her to go home and we towed the vehicle to the Kia dealership its been two weeks and no one has called me finally I called them and they told me that it would be at least another month before they can look at my vehicle this is the only vehicle that I have I have two small children one of my children needs to go to doctors appointment frequently the service manager told me oh well theres nothing that he can do the car is covering under warranty but unfortunately until they look at it I cant get a rental vehicle this is very disappointing I will never buy a car from Kia ever again once this vehicle gets fixed Im trading it in and Ill use Toyota instead

Impossible talk to someone by phone left couple msg and nobody call me back.. Have a problem with my car for a month today and nobody really nobody gave a answer or another car to drive... only offer me $45 daily fro rent car the rest have to come of my pocket..

Im a service member in good standing on a 2018 Kia Niro. I am on orders for Germany and still making payments on my car. Since there is a lien on my car, I need permission to ship it out of the country. I contacted customer service to find out what I needed to do.The first representative told me to email the scra branch of Kia. This was incorrect and the denial letter was sent to the incorrect address since a previous representative entered into the system incorrectly. After a few weeks of no letter, I called customer support again.The next representative told me to send a letter with a copy of my orders to the branch in Dallas. This was also incorrect. I did it thinking it was the correct method and after a few weeks of no reply, I called back.The next representative said they would put in a request with another branch to send an email within 3-5 business days for me to get a checklist to fax back at one of two numbers. One fax number did not work so at least they gave me two. I would then need to wait 3-5 business days for them to process my request and another 3-5 for a letter of approval.After wasting 6 weeks from poor customer service, I have to wait 9-15 business days for a letter. I wont even be living here in 15 business days and I will now be forced to sell the vehicle at a loss before a my new assignment. This is a terrible way to treat service members and customers in general.Who faxes anymore when an email will do just fine? Its no less secure and uses paper and ink unnecessarily. Why does it take 3-5 business days for an email?! Press a few buttons, attach a form digitally, and click send. This shows you dont care about your customers or service members and I will certainly get the word out to not work with or purchase from your company any longer.

Wont help fight fraud at Pricekia,Charlottesville,Va.They sell wrecked cars at full value.An honest dealer would say, sorry lets trade cars.Kia America wont help,even when they say VIN number not accurate. Avoid Kia, and Price kia.

KIA is REFUSING to replace my engine that seized up due to a defect that is a safety recall. They CLAIM they mailed me something regarding the recall 3 years ago, but I never received anything. Now they REFUSE to replace the engine. KIA Motors has very poor customer service, poor communication and a lot of passing the buck. Anyone who would like more details please feel free to reach out.

I paid off my 2016 Kia Soul in October 2020. Six months later I am still waiting for the title / pink slip. Customer Service is a disaster and total joke, theyve been giving me the same bs every time I call. The Title Dept is off limits and can only be contacted by a customer service supervisor. I would have given them a half star if possible and will never purchase another Kia. Ill take the bus before I give them my repeat business.

I would give Kia of America zero stars if that was an option. I purchased a 2021 Kia Sedona on April 3, 2021. Within in a few weeks, I had to take the vehicle to the dealership for a grinding noise when I applied the brakes. The dealership said that it could not replicate the sound, but they decided to alter the suspension and torque on the vehicle. The dealership also admitted that the rotor had already began to warp (less than 1500 miles at this point), but offered no reason as to why this had happened. I brought the vehicle home with the grinding noise and then the van started driving like it was out of alignment. I had to hold the wheel at an angle to keep it going straight. The vehicle rattles and makes noises constantly. The brakes get extremely hot and have caused the rotors to change colors and I am sure has further damaged the rotors and the tires on a brand new vehicle. I had contacted Kia of America and my case was sent to the ECR--Escalated Case department. What a joke! They ask when it is best to call you, but call at every other time then the time requested. When you return their calls, they do not answer and mailboxes are full. I have requested numerous times to send my case to another manager and they refuse to do so. Customer service is NOT a priority at Kia nor is making reliable, safe vehicles.

Sent an email for a deformation on my windshield to my new vehicle. Havent received a reply. It was denied at a kia because corporate said so. Well good to know warranty on a defected part from manufacturer doesnt work. Might be waiting on until a run out of the warranty to then tell me its too late.

I have been a very happy Kia owner but have just come to the realization that what I thought I had in a partnership with Kia was non existent. I had a Kia Sorento and was very happy. Then i traded it in for a Sportage and used Kia financing, additionally I got another sportage on kia leasing for my wife and then leased a kia soul as my daughters first car. I was sold on Kia for what I expected to be a life time. Then something happened that shocked me. My daughter had an issue with her engine and it was deemed to be the fact that she had missed her oil changes and destroyed her engine. There was no warning light or sensor indicating an issue. I had told her that she was due a service but obviously too late. We used Kia roadside assistance and took it to a dealer.The above is not the issue that disappointed me with Kia. I made some calls and Kia told me it was due to neglect so nothing covered under warranty. I asked if there was anyway that Kia would help as she could not afford the repair and they said no. I explained that I have 3 Kia’s, Kia financing and multiple Kia leases and they said no its your fault. I told them that we understood but as a valued customer with 3 Kia’s and a previous Kia would it not be possible to do just anything for us. They said no and that was the final decision. I just wanted to know if as a multiple Kia owner as well as financing and leasing in place, did that hold any weight. They told me straight and very abruptly that the decision was final and wont change. When I asked if i could speak to someone more senior i was told there was nobody. When I asked for the persons names he said they dont give out their names. I stated that I thought I had somewhat of a partnership with Kia and that I was a valued customer and obviously I wasnt. I was told that i was but that they are not doing anything for me. When I said then im not valued, the representative told me that I was putting words in his mouth and that I was valued. I dont feel at all valued by Kia. I wasn’t looking for much, just a gesture of good will yo help my daughter. I was given the address to write to in California so I did and guess what? Not even a reply!! We paid over 4000 USD for the new engine as well as continuing the lease payments. The engine took 3 months to be received and installed by the dealer with many promises of soon, soon, soon. Eventually we are back with our 3 kia’s in the drive and now one of them is due to have the lease expire in July. I received a mail saying that it is time to look at the next step with the lease coming to the end but the opening line says “Dear valued Kia Customer”!!! What a joke. As I say, i wasn’t looking for much except a little support from Kia but it never came and for sure not treated like i was. There was no partnership and value of me as a multiple Kia owner and I was talked to very bluntly with no return correspondence from the letter i sent. I have communicated all that Kia have done with my colleagues at work and can for sure say they would be cautious of getting involved with Kia. Personally, I just want out of everything I have with Kia. Good cars, yes but customer service absolutely terrible!!!You may think not but wait until you need Kia support, and the sad thing is all I wanted is a gesture of good will. For sure my daughter will never go to Kia again and there wont be another Kia on our drive!! From what was a very happy Kia owner to one that list total respect for this company because of the way I was treated. I don’t think kia realize that we would have previously continued to drive Kia’s as we were sold on them as a company. I couldn’t be more disappointed with them.

Probably the worst car company to deal with.Do not buy a 2018 Kia Sportage! My paint is blistering on the door handles, roof deck, plastic on rear lights, etc... A few weeks out of warranty and NO HELP AT ALL!!!

I recently purchased a 2021 kia sorento, my issue is no incentives whats so ever which severely disappointed me, but I still bought it the salesman was great but when it came to the financing department the fella kept pushing me to buy the 3 protection plans upping my payment 100.00 more dollars I told him no several time but he kept pushing so I said I would just leave and not buy the at all and how would he like that. Overall experience

Car spontaneously caught fire. I opened a case. However case now seems to have fallen in a black hole. I am left holding the bag. Insurance and myself left having to pay off the note at Kia finance.

The sound the Kia Sportage makes when locking using the key fob is unforgivable. It’s somehow louder, more jarring, and more obnoxious than the car horn itself. Turns an otherwise unremarkable vehicle into an albatross.

Kia Motor Finance and their Title Dept. is the WORST experience ever! DO NOT LEASE A CAR FROM THEM... EVER! Ive paid off my lease and trying to get a clean title without the name Hyundai Lse Titling Lsr on it and its proving to be impossible!!! Calling the KMF Customer Service line is futile! Ive been requesting that they send me a Board of Equalization form and Letter of No Interest so that I can take these to the DMV and get a clean title and ultimately resell my car. It has been over 6 weeks since my initial request and Ive gotten nowhere. Customer Service blames this on the Title Dept, but they nor I can speak directly to anyone at Title Dept. Meanwhile, Im out of pocket $11,000, which is the money I could have had when CarMAX offered it to me, but I couldnt transact without a clean title.

My car caught on fire and ya have yet to let me know the outcome

My family have been customers of Kia of Carson for over 12 years. Normally, the family only deals with Alvin (Alabama) Lovett which have ALWAYS been a great car salesman and always follow up with his customers once they purchase a car. I was very reluctant to send my mother to purchase a car since Alvin (Alabama) Lovett wasnt not there but her referred Tony T(finance-man) to assist with the purchase and he done a great job; but unfortunately he had to refer us to a salesman which was James Henry.My mother purchased a 2013 Kia Sportage on June 22, 2020 and James Henry was the salesperson. He was very helpful and showed great concerned in the beginning while trying to sell the car but once the deal was final and the car sold he became so unconcerned. I called him to explain the problems that my mother was experiencing and he just said OH...the car had a Carfax but you can call the used car manager.Her brakes squeak and the car pulls left while driving. My mother has been to Kia dealership too many times since June 29th to get various issues corrected which has not been corrected, and everyone just gives her the run-a-round.The service guy said the breaks just needed the dust blown off and when that didnt work, my mother went back and Cruz (service manager) claims they re-serviced the brakes. (is there such a thing as re-servicing brakes?) The breaks still squeak today and they never addressed the car pulling. I phoned Kia on Friday 8/28/2020 and spoke to Derek (used car manager) and he sound very concerned, he said that he would get to the bottom of thing. So, Derek instructed my mother to drive back down there on Monday 8/31/2020 @ 9:00am (because he said Tuesday was his off day) and he would talk to the service manager -Cruz, the salesman - James Henry and service guy to get to the bottom of thing. So my mother drove to Kia of Carson only to find out Derek is not at work and will not be there until Wednesday....Im pist!!!! We live 96 miles on way from Kia of Carson dealership so my mother drove all the way down there for nothing.I appalled at the way Kia of Carson employees treat a customer once they complete a deal; they have no more compassion or concern with the customer. My mother is a senior citizen and she was definitely taken advantage of!! :(

I wanted to lease my Kia Sportage 2021 on January 13th when I traded my car for $8,000 and $2,000 cash down they instead added the $10,000 to my purchase price . They were selling me the car for $25,265 and raise the price to $34,000. It was my first time leasing so I didnt understand the terms of leasing they really took advantage of me. When I went home and sat down I know there was something not right I went back the next day and the salesman said dont look at that just look at the monthly payment its a good payment just enjoy the car I asked friends of mine they said it doesnt add up right and they said no they are charging you $10,000 more for the vehicle. I went back to have a meeting with the dealership owner and he seemed very angry instead I purchased the car because he said I couldnt get out of the contract I am very dissatisfied with this company I will never buy a Kia car again.

I have NEVER experienced the level of customer service that I have with kmfusa. I attempted to reach them so I could return my husbands vehicle because he went on deployment. It took multiple MONTHS and dozens of phone calls. I literally spent hours on the phone. No one would answer my calls or emails. This was from the dealership and from the leasing office. I find it shocking that they were more than happy to accept my payments but not to allow me to return his vehicle. When I did contact someone they gave me the run around. I talked to at least 5 people every time I called. At one point, the manager hung up on me. I was always kind to the employees because I understand that it’s not their fault. Now they don’t want to reimburse me for months of payments and insurance that I had no business paying since they were the ones stopping me from returning it. the worst thing is that it was as simple as emailing orders in to them. How did it take over 30 people to tell me that?

Bought new 2021 Kia Soul, cant buy a nicer, more fun to drive or better quality car for the money: however, I was promised a 400.00 Veterans rebate! I sent in my honorable DD214, I am a 100% disabled combat veteran but I dont have my (*^%) 400.00. Are they an honorable auto manufacture or just a big rich (get your money and run company ) at this point I guess the sumbags can keep my 400.00 and I will give them bad reviews for the rest of my life. You know that the average person knows 250 people on a first name basis, each of those 250 do also, bad news travels fast. Kia is quickly becoming BAD NEWS

I purchased a 2019 Kia Forte and after at least 4 transmission repairs in eight months, I agreed to an exchange of equity under the lemon law. I picked up my 2020 Kia Forte in May and eight months later, I have had 4 more transmission repairs. Kia is aware of the problem because they sent me a letter dated 12/3/2020 indicating issues with the transmissions in both model years. I have called 5 times and the escalation manager assigned to my case has not been available and has not returned calls. It appears that Kia has no interest in taking care of their customers or the desire to make quality cars.

Beautiful HQ. love the car designs keep it up

Kia Finance is the most UNORGANIZED bunch of people ever!!! They have reported my lease return to my credit report for 25K - I spoke to them 3 months ago about a letter they sent me with 25K owing on the car - all they said was it was a computer glitch and to ignore it. They have never sent me the correct amount owed as I have asked 3+ times over saying because the account is closed they can not generate another bill. The website has 442.00 outstanding - The Rep on the phone tells me 325.00 is outstanding and I have a letter and a negative report for 25K. I am in the middle of refinancing my mortgage which they have F$%^ed up because of this and no-one is helping me fix this issue. On a side note I have had 3 leases in past 12 years with Kia - 4 years after my second return they contacted me for 60.00 outstanding bill. - someone needs to fix this ASAP -

No one in colorado carries the parts....i am going to lose money driving for lyft because it will take 4 days for the parts to be ordered.... And to top it off my car is a 2017 kia optima and the auto tension pulley broke so it caused 2 belts to need to be replaced....i will never buy another kia

Beautiful place... Must visit...

Never getting another Kia. I had bought a new 2017 Kia Optima 2 years ago and was having trouble with it not starting. It would be completely dead. Happened 3 or 5 times and finally took it in. They tested everything and didn’t know what it was. I didn’t have my car for 43 days! All to find out it was the battery. Been paying the car payments with no car. Doesn’t seem right to me. Especially when I don’t have it for 43 days and the only problem was a faulty battery. You would think they would do something for me but no. It was like I just got an oil change. “He ya go, have a nice day....

I just called the corporate office and they hung up on me. My mom was sold an extended warranty she did not ask for from kia of dayton and of course Kia said she pretty much 9n her own. Kia can kiss my behind

We had a great day! We are proud Kia owners. Love Miss Business our Forte. Nice to be appreciated. A great car company.

Do NOT do it! I purchased a Kia Stinger at a cost of almost $50,000. I have had NOTHING but problem after problem with this car. The car started having SERIOUS problems after only 6 months after purchasing, and almost a year and a half later now/today, The car is now having problems that I have never seen before in ANY car (I Just sold one of my old cars with almost 200,000 Miles on it with NEVER any problems like this)!!! I cant imagine what a $20,000 Kia is like to own. TERRIBLE PURCHASE. TERRIBLE CUSTOMER SERVICE. TERRIBLE SERVICE DEPARTMENT (THERES A FEW SERVICE PEOPLE WHO ARE FRIENDLY AND KNOW HOW TO TREAT CUSTOMERS - BUT THATS ABOUT IT)! My Learning Lesson is DO NOT buy these cars and aim for Japanese instead of Korean (if an Asian car is what you want). Awful just Awful!

My fiancé and I failed to receive a recall for our engine and he and my baby broke down suddenly on a major interstate. We had our car towed paid 500 to have a new starter and then was told they couldn’t help us any further had to pay for another tow to a nearby engine shop.They replaced our engine and felt horrible because they had already replaced it when they saw our problem a rod in the engine was recalled. We were told to take or repair order 4,461.00 (not including starter towing) to the local Kia and they would refund for the engine repair. We took it on June 29,2020’ and were told by Jenn Traynor it would be three to four weeks. After lack of communication we spoke to a manager who contacted the manger there and was told he sent it to Kia corporate office on 7/16/2020. On July 23,2020 we called the corporate office and Sherry informed us she was never sent anything. We were upset but she was assuring and gave us case number and asked that we upload our documents. She also said to call frequently and she would try to have it resolved quickly. We left three messages and never got a call back. I called today 8/4/2020 and after I was told by Sarah that it would be 60 days I asked to speak to a supervisor. I waited 15 minutes and Jada got on the call. She had a bad attitude and when I asked where the process was at and where it was going after she said she would have it expedited she said she didn’t know she hadn’t done one in awhile. I then asked to speak to her manager and she said let me tell you again what I just said and I told her I was not happy with her attitude or lack of answers. I said I would wait as long as it took to speak to a manager and she said she would speak to someone and have a regional manager contact me this evening by 9:00 EST their close of business time. I never heard from anyone and I am appalled at the lack of customer service they have provided!

I’ve been playing the waiting game for far too long. I thought that corporate companies were suppose to help you, but that isn’t the case here. I’ve been trying to get a hold of Felina for weeks and she just ignores me. Good luck! Do not trust these people.

HAVING PROBLEMS WITH MY CAR AND ITS DOING WHAT THEIR RE-CALL TALKS ABOUT, BUT THEY DONT WANT TO FIX IT. THE CAR SHUTS OFF WHILE DRIVING, THEY DONT CARE THAT I MIGHT & WILL GET KILLED IN THIS CAR. THEY TALK TO YOU AS IF YOUR ARE STUPID AND DONT KNOW COMMON SENSE. I HAVE TO GIVE ONE STAR TO POST, EVEN THOU THEY SHOULD HAVE MINUS FIVE STARS.Bad place to buy a Car.

The night before Mothers day. I walked into Horne Kia at 1465 Motorplex loop, Gilbert Arizona. 85297. leased another Kia for my wife. Since all has sucked . This dealer sat us down filled out contracts we signed. We left and nothing is correct. Payment was wrong. Have to go get my own plates.Kia finance when questioned stated you have two options forget the screw up and pay the difference or take the car back. I kept the car. Now I am being told that the DMV does not allow for us to keep the old plates, (not what I was told to get me to sign for this car). Called in today to question this, the finance person says it changed in may, This after I was guaranteed I was getting my plates back. (Katherine K. states it changed in April). No one coordinates the lies, easy to catch in a lie. I received the new ones with an Oh Well from Management, rules changed not our problem. Same as with the contract (oh well payment changed). I was promised that I was getting my plates transferred over to the new vehicle multiple times, just like I was promised in writing the contract price is what I was going to pay. Lie, after Lie. Stay away very dishonest dealership. If they will do this someone with an 850 credit score, do they really care ??????

I repeat do not buy a Kia ever! Any Kia you buy will have most likely will have oil issues. My 2014 kia soul has been having significant oil consumption since December. Save your self the trouble and do not buy any Kia. Also they do not like to honor the powertrain warranty. They dont want to provide a replacement engine for my issues even though it is under warranty. They basically told me oh well my warranty claim was denied. The reason get this- the engine has to fail totally before replacement.

Sold me a bad battery and REFUSES to fix it!

Wouldnt warranty a known problem with my stinger. Never got back to me about it...had to call several times to get any info.

When you think about buying a new vehicle, you think about quality, you think about being safe with your family. You also believe that the dealership where you bought the car has great customer service and that for some time you will be shielded from problems. Well, after buying a 2020 Kia Soul in cash at FredAnderson Kia Raleigh, with less than 4,000 miles we were surprised with the broken car and letting ourselves down on the highway at night. Four days later, we learned that the new car had broken its transmission! In view of our indignation, we asked to exchange the vehicle for a direct zero car with the Kia Motors brand, which we were denied. I was undecided when choosing Kia Motors and now I really see that it was the worst choice, both in relation to the brand and the dealership. I had no expenses with the replacement of the part, but I had several costs such as uber, insurance, several days without a car, apart from the depreciation of the good that I will acquire. In short, I dont recommend anyone to buy at Kia Motors, let alone Fred Andreson as a Dealership!!

HAVING PROBLEMS WITH MY CAR AND ITS DOING WHAT THEIR RE-CALL TALKS ABOUT, BUT THEY DONT WANT TO FIX IT. THE CAR SHUTS OFF WHILE DRIVING, THEY DONT CARE THAT I MIGHT & WILL GET KILLED IN THIS CAR. THEY TALK TO YOU AS IF YOUR ARE STUPID AND DONT KNOW COMMON SENSE. I HAVE TO GIVE ONE STAR TO POST, EVEN THOU THEY SHOULD HAVE MINUS FIVE STARS. *Since my review the service manager has reached out to me address the problem. He seems to be okay, but a customer should get respect and s good response from day one. I appreciate them now.

Horrible customer service! One year ago Kia replaced the transmission in my 2011 Optima Hybrid. Ever since that change I have never gotten the mileage I got before the problem. Used to get 39-41 now I get 29-32 very consistently. I have taken it back several times, every time I get the oil changed or bring it in for service I have them document the MPG on the display. After elevating it in their corporate CS department they arranged a road test with the service manager that I road along on. He drove the car on the freeway on an incline for a few miles away from the shop, got off, turned back and pretty much coasted all the way back to the shop recording 39.1 MPG. And to quote his words while driving it he had to feather the gas to keep it in the EV range. I took it to another dealership to have a road test done, this guy takes it on the freeway and is driving to maintain the EV range. We were doing less than 55 in the slow lane behind a truck, he was hyper-miling to get the MPG up. Corporate customer service (there is not support)has closed the case and I have no recourse. It cost me more every day to run my vehicle and they just dont care. I paid this car off early with the intent of buying a newer Kia, wont happen now.

Kia Motors of America is an amazing company and literacy supporter.I work for an Elementary School and received a wonderful opportunity to select 150 brand new books courtesy of First Book and Kia Motor Company.My students have been excited to read these new books and have been enjoying the selection we received.Thank you so much for the amazing opportunity!

They were informative and helpful

Crooks. Beware of the $400 lease termination fee that you will never escape...even if you lease another...it just gets tacked on to the end of the next. Then they have an incompetent return company that is an epic nightmare to see what additional wear and tear fees they are charging you with. They sent a non-functional link for the damage which after a month of trying to get the actual photos for a small scrape on the bottom of the wheel well, they finally sent it direct as the links never worked.By the way, KIA is owned by Hyundai...so needless to say, you lease one or the other and you get the same crooks.

THE WORST CUSTOMER SERVICE I have ever experienced. My 2016 Kia Optima was bought back 6 times and supposedly fixed by the engineer but 21 minutes after the last time I picked it up the engine started shaking and stalled out like it’s been doing. I have not had my car for 4 months and Kia refuses to do anything to help. I can’t believe how horrible this corporation is, they should really be disappointed in themselves. People are putting their lives in Kia’s hands and they completely don’t care and refuse to help their customers who pay a lot of money for these cars. I almost died multiple times in this car and something seriously needs to be done.

We have a 2009 kia sorento. We had the air bag pad in the front passenger seat replaced along with sensors and other parts. Kia picked up the tab. Now we have the same issue . The 1st time the amount was 2200 and change, now its 2850 . Not covered in any way. How do they pick up the tab the 1st time and not the present one. We love our car, but how many people do you know that have that kind of money just laying around. Just a bit unhappy.

This is horrible. I cannot get in touch with anyone to ask question that interests me. I simply do not get what is their goal unless they want to lose customers

The only reason I am giving Kia Motors of America one star is that I have to enter something. Unfortunately, there is not a negative star rating.I have a 2014 Kia Soul. It has been in the possession of a Texas Kia dealer since mid-May 2019. I took the car in for a repair and have been unable to get the car repaired and returned to me. I have been told on multiple occasions that they cannot determine what is wrong with the car. The car is a Kia and I took it to a Kia dealership. WHY are they not able to determine what is wrong and repair the car???I have also been told that the dealership is in contact with Kia Corporate to try to obtain a resolution to the problem.I have spoken with my service adviser many times over the past three months.In an attempt to resolve the issue, I emailed both the CEO and the Chief Operations officer and asked for their assistance. I received absolutely no response.My hope in writing this review at the Kia corporate level is that others may read it and and do a bit more research prior to purchasing a Kia. This is the first time that Ive ever contacted a corporate executive and had my request for assistance completely ignored. When company executives do not care about customer service and customer satisfaction, I think its very obvious that the layers of the company below the executive level will not care about customers.CAVEAT EMPTOR (Buyer Beware)!

Very Very Very disappointed and not pleased with this location. My engine went out on 11/29. my engine was replaced by this location and my car was received back on 12/9. on February 2/21 my car caught fire and blew up completely on i75 North bound. I reached out to kia earlier that day and advised I was starting to smell gas. I was instructed to bring the car in and they will take a look at it. Before I could even make it to this location my car exploded. I called Kia and advised of the incident and the service rep stated to me so your car went to car heaven in a joking manner. Nothing about this situation is funny as I have small children and they could have been in the car with me during this time. They do not want to take responsibility for the repairs they did, which were obviously not done right. If you would like to see photos of this incident add me on facebook Adryan McCauley. you will be able to read the entire story there! I would not recommend this location on my worst enemy as this has been a total nightmare for myself and my family. There is no telling how long myself or my children have been inhaling the gas fumes from the vehicle that exploded. I am just thankful I was able to get out of the car in time before this car completely blew up. This was a near fatality that could have ended very bad for myself, as well as the other passengers on the road! It has been over a month. And Kia head quarters has offered little to no help. This could have been a fatal incident and they are taking this very lightly. I have not been reimbursed for the vehicle as well as the items lost in the accident. Please visit my Facebook to see photos of this incident.

Had to push 1 star. wouldnt give them that. I WONT EVER BUY A KIA AGAIN!! No problem that it needing fixing but 2 months later and I STILL DO NOT HAVE MY CAR!! Getting the runaround on a 2017

DO NOT BUY KIA!!!! ZERO CUSTOMER SERVICE! ANTI-FAMILY COMPANY! Our family minivan had a recall - a bad hood latch. The hood latch did open while I was driving with three little kids in the car at speed 50mph. Can you imagine if the hood had opened on a freeway at 65mph? We all could have been dead today. AND KIA CUSTOMER SERVICE DOESNT CARE! The car sat in their dealership for a week and nobody did anything. After we called everyday, Kia finally agreed to pay for the damaged windshield and hood. Another week went by and the car is still sitting there, nobody started working on it because dealership hasnt called Kia corporate to give us paperwork to sign. Nobody knows how long this is going to take and nobody is really doing anything. The car is sitting there and in the meantime we are struggling how to function without a 5-seat car for our family. I still have to take all three kids to school every day but I dont have a 5 seat car. I have to drive them to school twice while my neighbor watches the other two. I begged them for a courtesy vehicle while the minivan is supposed to be fixed due to THEIR RECALL but they do not provide courtesy vehicles!!! Unbelieavable! They had a recall, we could have been killed and KIA doesnt want to spend $33/day although it was their fault. They should be happy nobody was hurt and happily pay $33/day. If they had started fixing the vehicle immediately, it could have taken a couple days to fix it and spent no more than $100 on a rental car. We will sell this car as soon as it is fixed and will buy a Honda minivan. We have been telling this story to all of our friends and nobody can believe it. Of course, nobody will EVER buy Kia! The WORST CUSTOMER SERVICE in the world.

My three year old Kia Sorento just went up in a big ball of fire with no accident or collision, and I am getting no response on my warranty claim.

I wasnt impressed by what kia fest had, I always expect to see more and be amazed by something. But i definitely wasnt. I drove in and left in 15 minutes of walking around the place. A lot of cars, some modified some stock, I especially liked the stock black forte with only 9k miles on it. Thing of beauty. Dj in the kia soul from the 1st generation, kinda wacked, then thw food trucks that arent free but come on. I registered early on so I can get a goodie bag and some stuff and nobody who worked their with kia shirts on would come up and say hey go here and get your stuff or hey I see you dont have a vip badge on or a big sign that says register here, only a goodie bag stand with 2 women who where God awful slow with one person who they had to take care of. But the best part was the things that never said one word, the cars. So worth the 32 minutes of driving towards the event to take a 10 to 15 minute walk to see the cars and drive away from this place. The rearview mirror is useful, finally.

A few months ago, it was determined my car engine was included in a recall that Kia would not fix until the engine failed. It continued to eat oil, 1 quart every 1,000 miles. Kia did a knock sensor software update to alert me when the engine started to fail. I was told that when that fails it needs to go to a dealership (my choosing Kia of Bloomington, MN - they are very good). On Wednesday, February 20, 2019, in a very heavy snowfall, my engine light appeared, I made it to work, called Kia of Bloomington. They said because they had no loaner cars to give me I would have to contact Kia to have them get me a rental car. I placed a call to Jason, explained the situation, he called the dealership & told me they would have a rental car for me that day. The entire day passed, several calls, made by myself as there was no follow-up from anyone at Kia, I learn I am stranded at work, 1 hour on good roads, from my home. I have someone offer me their vehicle to get home. I got to work on Thursday, again being promised by Kia I will have a rental car, again, several calls to Kia, talking to several different agents, all promising me a rental car. At 3:40pm CT, I called AGAIN, talked with another agent that continued to tell me I have to pay for a rental car or find a car to use because the dealership does not have a relationship w/a car rental place. AS she continued to blame me for their failing product & leaving me with no vehicle to use while my engine is getting fixed, I AGAIN have to figure out a way to get home from my job. They dont care if their product fails or that they leave their consumers stranded, its our fault that we wont pay for a rental car out of our pocket. I seriously cannot believe that this big company does not care about the consumers enough to ensure they are taken care of since its their failing product that caused this issue.

Happy 25th Kia!!Thanks for the Entertainment!Thanks for the Habit Cheeseburger meal!

Most of the dealerships around the country now are practicing “false adevrtisement” or “bait and switch” on their Tellurides SX.On Autotrader, some are advertising the vehicle at MSRP minus Kia’s rebates ONLY to then tag on a markup of anywhere between $3-6k of mark up AFTER the fact! In 2019, I thought these unethical business practices were a thing of the past!!!!WAY TO GO KIA for pushing potential customers into other brands while ensuring your reputation is tainted!!!

Horrible, unprofessional company. No customer service!

If it were possible to give zero stars I would. I am not the person to write reviews, but after the last 7.5 months I feel inclined to (on top of contacting other media outlets and attorneys as well).My car is a 2014 KIA Sportage with roughly 34,000 miles on it. Relatively new.Back in November I had to move across country (from AZ to GA) for a new job. While driving with my entire life packed in my car, it randomly caught fire in Texas. Ironically, a car mechanic happened to be driving behind me and saw the flames and put them out. At the time I was so grateful but now I’m wishing I had let the car burn. My car was in Texas for FOUR MONTHS, with little to no communication about what was happening. They didn’t give me a new engine, but rather rebuilt an engine with used parts. This apparently took 4 months. Had issues with the rental car company the entire time telling me my car was due back because KIA couldn’t do their job and simply keep everything in order for me (extend the car rental agreement).After 4 months of not having my car, KIA finally said it was done and “I needed to fly to Texas to pick it up.” HAHA. I fought them on this and eventually had them agree to drive it across country to me.Since having it back, it’s been leaking oil and other fluid and has been in and out of the local KIA dealer service department about 6 or 7 times. Every time I brought it I was told to Uber to work...talk about the biggest inconvenience to happen so frequently. I finally told them to not give me my car back until they were confident it was officially fixed. They had it for three weeks at that point and I finally was able to pick it up yesterday. While driving home after a long day of work yesterday, MY CAR BROKE DOWN ON THE HIGHWAY. It started shaking, wouldn’t go faster than 30mph, the engine and oil lights were flashing like crazy, so I pulled over. Waited 6 and a half hours for a tow truck and now here I am car-less waiting for corporate to open so I can be set up with a rental.I feel incredibly unsafe driving my car and I don’t feel like KIA really cares at all. I have extreme anxiety and stress about it and it’s starting to take a toll on my mental health. I’ve left a lot of other unacceptable details out of this review, because I’ve already written a novel.Time to seek legal action and do my best to warn as many people as possible to not purchase a KIA.

Ron Monaco working at Earnhardt Kia in Phoenix, Arizona threatened & harassed me with multiple texts & calls when I opted NOT to buy from this psycho. I have the multiple texts this guy sent me. I am in contact with an attorney in regards to the threat and harassment I received when simply inquiring about a vehicle. He is a very abrasive, pushy, demanding, and quite frankly takes matters into his own hands when you decide not to buy from him. Ron Monaco has extremely unprofessional and reckless conduct. His threats are a negligent breach of privacy.Word of mouth is extremely important because it helps others to know who to stay away from. Do what I did and buy from Rodeo Kia, in Avondale, and ask to speak with DC Compton. He is the best salesman I have ever encountered. I have never left a dealership feeling like Ive made a new friend. His business ethic and integrity is hard to match!If you decide to buy a vehicle from Ron Monaco be aware he will put your privacy at risk. His animosity towards customers for simply choosing not to buy from him is shameful and this Earnhardt Kia along with Kia Motors Headquarters location should be ashamed to employ such a vindictive person. Sounds as horrendous as my experience.

Theyre finally making good vehicles, but unfortunately their staff still have a way to go when it comes to providing quality customer service. The corporate customer service staff arent attentive when I tried to bring up my vehicle warranty concerns and seemed standoffish when I have inquiries...

Its awful that Kia is allowed to make promises that they do not honor. The customer service representatives assures you that your matter will be handled to get you off the phone and its never done. I will never buy from Kia again

I love my Kia, but the Service Dept. at Valley-Hi Kia in Victorville, CA are rip-off artists. Twice Ive been screwed by them. Most recently, yesterday, when I took my wife’s Kia Exclaim to them to have the tires checked as the tire warning light was on. After 1-1/2 hour wait, I was told the right rear tire had a nail in the side wall and couldn’t be repaired. I was informed I’d have to replace the tire. Cost: $275.00. They lied, but I didn’t know it then. I just knew I could do better elsewhere, so I drove about a 1/4 mile down the street to American Tire.The agent there said I could buy a replacement tire for $140.00. But she also showed me that the nail was actually in the tread, and not the sidewall, and she said the tire could be repaired. It was. In 20 minutes. And they didn’t charge me a cent. Not one penny.Like I said. I love my Kia. My wife and I each own one, and we will trade in our 2016’s for 2 new ones this year. Probably the Niros. But not from Valley-Hi. Never from Valley-Hi. And you shouldn’t either.

Kia of Carson has now such bad customer service that its been incredibly upsetting and honestly... I dont think they care. I own 3 Kia and have been using them for a while but about 4 years ago, it seems they all hate working there. No one seems to know anything, in spite of purchasing an extended warranty, Manager Di Thomas was so condescending and arrogant telling me that I had to pay for a diagnose test for a camera. He called the insurance co and was told that it was covered. He then said the rearview mirror camera was not something their dealership works on. In the end, they killed the battery somehow and stained the drivers seat. Needless to say he was very dismissive when I picked up my truck and told me that I had a new battery. I was not there for freebies, I was there as a customer that paid extra for an extended warranty and a GDI recall. No one gave me any instructions on what to look for and he was dismissive. Told me to see cashier and walked away. No way that Id ever refer anyone there again nor buy another kia. Sad to say.... Corporate must be asleep at the wheel.

NEVER purchase a vehicle from Bob Rohrman KIA Lafayette IN !!! I have purchased a BRAND NEW 2018 Kia Optima in Aug. My check engine light came on March 27th. I had used my tow assistance to have it towed to the shop. I explained to them this was my only vehicle so I needed a rental while they had my car. I was told they had no rentals available and I had to wait for Enterprise to provide a car 2 days later. When I received a call regarding my diagnosis I was told my vehicle needed a new engine and they would have my car for 20 days. I then got in touch with KIA international after being told this was caused by a system upgrade preformed on my car when I received an oil change by BOB (never was informed that was completed) I let not only Myra at corporate know that I would be leaving town for 2 weeks and if the car was completed during this time I wouldn’t be able to pick it up but I also let Lafayette KIA aware of the situation also. I would follow up with Myra every so often on the ETA of the engine and was told May 31st. A few days following that date I revived a call that the engineers have a work around and can fix the issue with a wire harness. The ETA on that was also the end of May. The day I left for vacation I followed up with corporate and was still told end of May. Not an hour later Brandon calls to tell me my vehicle is ready to be picked up. How can a vehicle be fixed when the part isn’t even in yet is beyond me!! I let my vehicle sit for the 2 weeks while I left for vacation and picked it up April 22nd. After picking up my vehicle I noticed things still where not right. I no longer had a beeping noise of the seat belts weren’t on, my back up camera would randomly come on. But KIA couldn’t find anything wrong. I have went on with the little issues until May 25th when my engine light came on AGAIN and same thing lost most of the power to the car. This was a Saturday and as soon as I could pull over and call KIA which was 12:28pm I was told by the Sales manager that parts just closed and they wouldn’t be back until 7am Tuesday. At this point I was in tears to him I just lost my mother the night before and I needed a vehicle to get arrangements set up. He expressed to me your glad I answered I will help. He took my number and NEVER CALLED BACK!!! Claimed that parts are the only departments with the temp plates. Now apparently when people test drive cars everyday there the temp plates sales has doesn’t work?? OUT OF ALL OF THE DEALERSHIPS BOB ROHRMAN HAS IN LAFAYETTE YOU CANT FIND ONE VEHICLE TO USE!!!!! I called back around 2:30 since I haven’t heard anything and was told he wasn’t in his office and left a note on the door. Guess what STILL NO CALL BACK! I am now stranded with no vehicle for 4 days when I have a FULL COVERAGE WARRANTY on my car. This place is a complete joke when it comes to customer service!!! Do your research before ever buying or servicing your vehicles here!!!!

Where do I start? July 2018 ... My 2012 Kia Optima Hybrid suddenly came to a complete stop while driving uphill on a major intersection in Orange. The Hybrid system failure warning light notifying me to get to a safe part of the road and exit the vehicle  popped up on my screen and would not start up again . I had my car towed to Kia of Orange and began the diagnosis process.**LET ME REPEAT the hybrid system warning light states to safely stop and do not drive the vehicle. Why does a car that is supposed to be a SAFE vehicle suddenly STOP WHILE DRIVING AND JUST STOP WORKING? PULL OVER TO SAFETY? HOW? THE CAR WOULD NOT START! Thankfully my boyfriend and I were able to move IT  in Neutral OURSELVES before calling a tow truck.**The first call I received was from the service department and I was told that I would need a new battery and that It was covered under warranty. A day goes by and I receive a second call, this time stating that my car is not covered under warranty and that my vehicle will now need a brand new engine because there is a sludge buildup inside of it.Now Im still trying to figure out why I was made to feel the major engine replacement my car needs is due to Lack of maintenance from my end. A car with 86,000 miles SHOULD NOT need a new $10,000.00 engine replacement and it certainly should not be a fault of the customer. KIA had made a vehicle, that has a warning light for this engine issue and its my fault? My safety was jeopardized and it was because of me?So I was told if I wanted KiA to cover the cost the only way was to provide records of my upkeep on the car, which I did in detail and I was then told that my warranty was never any good, being that I am the subsequent owner and my 60,000 miles was up and because I didnt buy my car from a dealer!? I simply stated that in the warranty book it says that its a 120,000 miles or 10 years for every hybrid owner . I was told it didnt matter my warranty was never any good I should have bought it certified pre owned.It is now JANUARY OF 2019 and I have had my car towed from that horrible dealership (my car had a flat when I went and got it too) where it still sits at another Kia dealership to this day. KIA of Irvine (although their employees are much nicer than Orange) they have not fixed my car or really much of anything. I have made countless phone calls to make consumer complaints about issues with their dealerships not abiding by their warranty and the lack of concern for the overall picture here which is:KIA MAKES A  VEHICLE THAT HAS A WARNING LIGHT THAT STATES  safely stop and do not drive the vehicle. Why does a car that is supposed to be a SAFE vehicle suddenly STOP WHILE DRIVING AND JUST STOP WORKING? PULL OVER TO SAFETY? HOW? THE CAR AT THAT POINT WILL NOT START!I did not purchase a 2012 Kia Optima Hybrid so that I would feel UNSAFE DRIVING in it. I am very lucky that I was able to have it pushed to safety and not get in an accident or catch on fire like the other people who own a Kia optima or optima hybrid.I was never given a rental car and I recently relocated and my car still sits today untouched by KIA of Irvine.The recalls on my vehicle are left unfixed.The final Diagnosis of the car:at 86,000 miles my hybrid system FAILED and because of this I need $12,000.00 of work and replacements to get it up and running.I want to feel SAFE in the car Im driving and I dont think I can feel safe in a KIA or feel like Im being treated like my safety matters to the people at kia who make or fix these cars.If they dont care why would they build a car safe enough to drive, and not suddenly die in the middle of an intersection?

There is no way to put negative point for them.Dont waist your time and money with KIA.I wanted to leas a black hybrid plug-in Optima. Huntington beach KIA dealership called me and invited me to make a deal. When I went there they didnt show me the plug-in one and I tested a hybrid only. They run my credit and make a deal but after that they said we dont have black, we only have a white one in plug-in. Then I got this car was used, actually they soled this withe one 2 week before but bank didnt approved the buyer and buyer returned car, then they wanted to sell me that used car with 850 mileage as a new car. I just wonder if there is not QA control on the dealership.

Bought a brand new Kia soul ! 2016 with 4 miles on the dash. A year later on 4/16/17 on the way home from Easter Sunday funday with my wife our daughter and I. We were almost to the house and the car just shut off while driving and all lights on dash board was light up. All of a sudden smoke from under the car on from of the car and behind the car. Smoke was just everywhere. Pulled over to the turning lane and stopped the car and got out to see what was the issue and what was smoking thinking nothing major at all. Could not see where it was coming from but it didnt smell pleasant and also look pleasant as our new car was engulfed in flames after we seen the small flame shoot from under the front pass side of the hood we decided now would be the time to just get out of the car and go to the side of the road. As we jumped out the back door where our 2 year old daughter was sitting in her car seat was locked! Freaked out we mashed everything to unlock it but no luck I had to jump through the driver side and manually unlock the door. Finally gotten her out by the time the hood was engulfed and the windshield was melting cracking. We rushed to the side and watched the car that we just owned for little over 1 year 13 months to be exact. With 17k miles on it go up in flames. No saving it and nothing in it. Lost everything inside. Our daughters car seat milk bag and all my work documents and my wifes things as well. There was just to many things to list. Here it is June 7th of 2017 and still nothing has happens. Kia dont want to own up to their default mistake. Me and my family are scarred for ever. I had to also pay for the tow and storage fees thinking Kia would rest assured take care of everything which was not the case at all. Not good customer service and now I have a attorney retained. If they dont do anything I will put her to use. If they do take care of their faulty manufacture defect I will for sure re post and let you all know that the eve taken care of me. Till then stay clear away from Kia.

Great meeting facility. Attended a seminar there on Korean law. Enjoyed myself.

!!!!!PLEASE READ!!!!! Went to pick up my car at KIA CARSON after having 3 recalls and my car was DAMAGED! It scratches all along the back door of my passanger side! I went back and spoke to DI THOMAS service manager..he is the most RUDE, UNETHICAL  and UNPROFESSIONAL manager Ive EVER met. He tried telling me it was an old scratch and that they werent responsible for damages! I COULD NOT BELIEVE THAT!! He told me he would have his supervisor John Bolter call me Monday to se IF they would fix it! What do you mean IF!!! After arguing for 20 min he finally had someone buff out the scratches. When my car came back it still had scratches!!! This is the SECOND time my car gets damaged after a service! I shouldve NEVER given them a second chance! I will be calling Corporate first thing Monday morning to file a complaint about this man and their HORRIBLE SERVICES!!

Contemporary corporate HQ

Normally I don’t do rants but wanted others to not make same mistake I did !!So loved my Kia Sportage 2014 until the last we’ll almost 2 yrs!! First AC repair 4 times even was replaced now Kia has had my car over a month replacing my entire engine!! And even had to replace side door panel.. what was suppose to be 2 wks will be well at least 2 MONTHS!!Kia customer service is the worst and have had more bs games played and trying to delay everything as much as possible.. with constant escalations and nothing being done!When I did research on that yr vehicle there are 26 known issues with it! I have already had 3 starting at 35k miles and now not even at 50k!Unless taken care of they will have one more lawsuit on there hands!!!Can’t wait to get my car back so I can trade it In for a reliable car a HondaRant over

KIA cars are blowing motors all over America... I own a 2014 KIA soul + that has 115000 miles on it now that is having problems with oil consumption and oil light flickering look up the problem and find a pic of Kia motor fire. now I cannot sell my car or drive it due to the fact that it might blow the motor at any moment. I will never buy another KIA as long as I live and will advise no one to buy a Kia.P.S. KIA knows that this is a problem and continues to do nothing about it.

On 8 /31/17 my Van was hit on the freeway. It Rolled 4 times on the freeway and my son my mom and my daughter are all still alive and we walked away from the accident. Thank you Kia for making such a good car.

These people are the worst ever. No wonder they are in so many lawsuits. they promised me a CD player and they lied to me and said my model doesnt come with one. however, they lied. i was in one recently with a cd player. they dont care at all and never bother calling back. this is literally the worst dealership i have ever dealt with.

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change at the end of February. My car passed inspection but later started making a funny sound that got progressively worse (like a baseball card in a bike spoke). My car ended up dying completely while being driven to my mechanic and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but that its at Kias discretion whether they honor the warranty or not. I provided them with the last maintenance receipt and I am working on getting copies of the others. Kia denied warranty coverage due to the sludge on the engine. I have read so many complaints that are similar to mine; sludge on the engine, the engine seized and Kia denied coverage. I dont know how Kia can continue to blame their consumers for an inferior product.The dealership sent me an estimate for $7200 for the engine. I dont have that kind of money just laying around. Not to mention that fact that I dont even own this vehicle, its a lease and I owe less than $5k on it. I am waiting to hear back from Kia after they escalated my case and I hope that they decide to do the right thing and honor their warranty. I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

Up until January 3rd when my gas tank came loose from my KIA Sportage I have loved it What I am trying to find out is can I get the tank replaced on my vehicle, as when it hit the pavement it split open !...!...!

Hello: I was asked to fill out questionnaire shortly after buying my 2013 Kia Optima and I said it was too soon to reply. Im now complying. The car is extremely noisy: passenger seat sits too low and cannot be adjusted: radio gets poor reception and I prefer push button access to channels: hesitation upon acceleration from a stop ( dealer told me I needed to use only Kia oil filters to prevent the problem). The car has good points- acceleration is very good: gas mileage is good: braking is good. A lot of things can change since I only have 6,000 miles in 3 years. Only car Ive had that I cannot park in a straight line. Thanks, JC.

I already got a case # from Hector and Jessica. Its been 3 days, and no one has called me back. No follow up as usual. You guys are the worst customer service. I almost got rip off by KIA Huntington Beach and i thought you guys would try to make everything right again, but apparently you guys just ignore and hope everything goes away, right?

The customer service here is devoid of humanity, common sense and decency. The incompetence found here is staggering.