Great service from Toyota of Irving collision center. Alec, my advisor, made the whole process of dealing with two insurance companies very pleasant. He was always courteous and patient with me and what felt like a hundred calls back and forth that I made to confirm what was going on. I would recommend anyone to Toyota of Irving collision center because of Alec and front desk

Toyota make me happy all the time. Thanks HUGO CANTANERO!!for my Highlander LE 2021. You are right, this car is the best for me!! Thank you!!

Not a big fan of buying cars at dealerships, hours spent negotiating...but now a big fan of Toyota of Irving. From my initial contact with Wilma Brown via the internet to give us an outstanding quote on my trade-in via text and then convince us to visit the dealership; to both Ryan Murphy and Jitto Jacob who were both professional, courteous and timely (less than 30 min to agree on a price)...all-in-all a great experience. Ive purchased a ton of cars in my 54-years of life, this was the best by far. Great job Toyota of Irving, youve earned my future business by this experience.

I was due for an oil change and tire rotation so I decided to stop in and it looked busy on the service drive. Josue came out and greeted me with an awesome attitude. I provided the services I requested and he confirmed my needs and gave me an approximate estimation of how long the service would take and they had my vehicle done efficiently and had me on my way. Josue was great in keeping me updated throughout the process and everything went smoothly. Great dealership and highly recommend them to anyone who needs their vehicle serviced.

We love this dealership! They don’t play any of ridiculous games other dealerships do. They are 100% honest and treat their customers the way they would want to be treated. It was a pleasure doing business with them. Deep respect and appreciation to JC and Ben!

I wanted to highlight a few of your team members in hopes that upper management can recognize them! I wanted to start off with Betty who used to be in sales. She absolutely SAVED the sale for us, as we were ready to walk out of the dealership when we bought our 2020 Toyota Corolla. Betty found us the vehicle that met our needs, was very transparent in the process, and was extremely knowledgeable about what she was and wasnt able to do with this deal. Betty is such an absolute asset to this dealership, we still visit the establishment because the experience SHE provided was THAT FANTASTIC! Please, recognize her skillset, as she is amazing!!We also recently had to have our Corolla window replaced, and Janeen, Mike Moore, and Rafael Rafa took great care of the vehicle. The tint that was on the vehicle before did not match the tint put on at Toyota of Irving, and Mike took the time to come and talk to us, with Rafa, and they matched up the tints, did it with a smile on their faces! They prioritized fixing the vehicle and explained the process throughout. I really appreciate the message from all of these team members: The customer experience matters! Thank you guys, for making us customers for life with your service and knowledge!!

Stela made the process really easy and fast. I recommend seeing her when you stop by!

Love this specific location. Always willing to help resolve any issues I come across. The sales rep “JC” is great! Also the service guys Mike and Rickie are great representatives of the company!

Toyota of Irving provided great service and convenience when I recently used them for my 25,000 mile checkup. The car was picked up at my residence exactly when scheduled, Robert Wilson contacted me as soon as it arrived at the dealership and confirmed the items I wanted inspected, then called me back with a detailed estimate following inspection, and finally called me when all was completed with the invoice amount. The car was returned to me end of the same day. Now thats what I call good service! Thank you team Toyota of Irving.

Sandra Rodriquez at Toyota of Irving helped with my Camry maintenance. She was so professional and personable. She kept me informed of each procedure on my car. I managed a Health Claims Customer Service unit for 6 years and I appreciate good customer service. Sandra was top notch.

When you purchase tire warranty with a new car, at this dealership, be careful because I found out just now that they loaded my warranty information incorrectly, I had to pay for a new tire out of my pocket. The Finance dept there doesnt answer phone calls, so I drove all the way, but they said they would inform the finance director and asked me to follow up next week again. So, I have to waste my money, time and energy for their stupidity and errors. Theyd better fix my warranty info and reimburse me for the tire I paid. I bought my new car a couple years ago and yesterday my tire got a nail on it.

Not only Is Alec in collision phenomenal but Ricky and older Mike in services are amazing including Edwin the manager.Time and time again my family and I have received absolutely awesome service from all departments at Toyota of Irving.Keep up the great work

I bought a 2021 Toyota Tundra from Toyota of Irving back in May. Went to my first Service appointment yesterday (08/06/2021) and the experience was absolutely amazing. I have been to many dealerships with previous vehicles before for service but for the first time ever I was in and out in less than a hour. The wait time was short, my questions were answered. First ACTUAL DEALERSHIP that I have had an amazing service experience with. From the minute we pulled up, they greeted my husband and I. Very polite and respectful. We had some questions regarding our truck that they took the time to show us how to work/change. When they finished they explained everything they did to our truck along with a copy of all testing they did on it to make sure everything is working properly. SHOUT OUT TO WESLEY WHO WENT ABOVE AND BEYOND MY EXPECTATIONS!!!!!!!!!!!!!!!!!!!

RUN!! The staff was great or at least Eber was great but the dealership itself will try to take advantage of you during these troubled times with Market Adjustment Fees which means they feel like charging you at least $4k+ more because of stock shortage. I went to other dealerships, and the honorable ones are not doing these things. Toyota of Irving should be ashamed of themselves.

Emmanuel was very helpful when I had my car serviced for the very first time since purchase. The effort he made to make communication possible by text or phone was greatly appreciated- excellent job of staying in touch so I knew exactly when to expect my car to be ready for pickup. It made planning my day much easier. When Ive taken other vehicles for oil changes at other competitors they always vacuum the vehicle. To stay competitive, that might be a service Toyota could offer as well. Overall great experience - thanks Emmanuel.

My experience with Toyota was wonderful! Thank you, Josue Garza! You made my experience with Toyota go by so smoothly. The shuttle drive was even courteous and punctual. I really felt like I was the only customer they were assisting even though I wasn’t. Each staff member was professional. Thank you Toyota!Oh yeah! The facility was extremely clean. Love it!

Took my Sienna for a tune-up. I’ve lived in Irving for 15 years, but this was my first time here. Great customer service, prompt repairs, reasonable prices. Nice experience. Ricky was great! Thanks guys.

Service has been excellent. I have been a customer for 11 years. My Service Advisor Wesley Nichols does a great job seeing that my car is serviced properly.

Mike and Carlos were great. Was able to do everything via email and phone. The only time I had to go into dealership was to pick up the car. Took an hour max.

So far after a few routine maintenances, This place has been great. Car is always ready with in a couple of hours. So far great service!

I had such an amazing experience. The service was great and I didn’t have to wait a long time for my car to be serviced. I was helped by Josue and he took great care of me. His customer service was exceptional and one of a kind. I will for sure be back.

Perfect...had an appointment...was effortless and first class.

Joel has amazing customer service! Extremely polite and helpful, he made me feel welcomed!

Robert my Service Advisor was really professional and kept me updated from the time i arrived to the time my vehicle was ready. Toyota of Irving staff is always so helpful. My favorite delaer to take my vehicles for service🙂

Finance customer service was terrible in explaining purchase of vehicle. The employees should be aware of who their customer is especially since this is such large purchase. Asking customer to sign without explanation is unacceptable given we found lots of errors on the documents thanks to bringing someone with us to help.

Toyota of Irving service is great, I switched from TOD and the service is so much better! From the moment I arrived the service advisor in training Joel was very helpful when taking in my vehicle. Every time a porter walked by they would ask if I had been helped. My service advisor Manny was the best following through to make sure that my warranty was covering everything prior to the work being done. Communication and attention to detail was great. I will gladly drive the extra 10 minutes to get this type of service!

Mike Gaska is the best! I go see him every time I need maintenance! I trust him to help keep my family safe when on the road! He always makes sure my 4 Runner is good to go!

Special shout to service advisor Janeen and her team of workers at Toyota of Irving who has consistently provided me with fair and honest service...The service rendered on 9-1-2021 was no exception....Janeen is an absolutely, awesome advisor....Her excellence, expertise, and friendliness always shine through....She understands what it is like being on the other side of the fence (a customer bringing a car in for service)....She takes pride in her work and customer care is outstanding....Because of the inviting, trusting environment Janeen provides, I feel at ease taking my car in for service at Toyota of Irving....Thanks Again!....

Toyota of Irving always excels in customer service! Their Service Center is amazing, very efficient, and helpful. Wesley Nichols, the assistant service manager, was helpful, efficient and his follow up was fantastic. Bonus, they have the best waiting room and gift shop around!

Mr. Josue Garza is my Service Manager. He does an amazing job and always provides outstanding customer service. I was a customer of Park Place Mercedes for over a decade. The great service from Mr. Josue Garza rivals and even exceeds the legendary customer care provided by Mercedes-Benz. Please pass on my thanks to Mr. Garza for always providing outstanding customer service and making Toyota of Irving Number One for the BEST customer care in Texas!

Everything was done quick and professional.Robert Wilson and Manuel (Manie) and the Toyota Service Team are very professonal, courteous and very helpful.The Service area was nice and clean.

The service was a 5+, Wesley is a 10+! Appreciate the waiting area. Very spacious and clean. The free soda and cookie were a welcome amenity. They moved my car I could drive away. Several cars in front of mine. This attention to details, free car wash, the obvious teamwork and great attitude of all employees makes this a great place to visit!!

Collision repair center had the worst customer service of any dealership I’ve ever dealt with. Apparently, Kevin (sales associate) and Chris (sales manager) are under the impression that “because I said so” is an acceptable way to deal with customers. And unless you’re independently wealthy and have mountains of cash lying around you can forget about using a credit card to pay for repairs. Save your time and headaches and go elsewhere…PLENTY of other Toyota dealers in the area!

Very smooth experience. Had a car transmission slip, got a great value for the trade-in, got into a lease within the week. Very smooth process, think I only spent 4-hours at the dealership in total from day one in the parts department to day three in the financing department.

I called to reschedule my appointment and asked if I could come in on an earlier day. When I spoke to Mike C. he said he would take my car right away if I was able to come in then. I went and my service was done in less then and hour. I really appreciated that. Thanks!!!!

Love my service advisor Wesley, he gives great customer service and honest advice. I love that he does not try to sell me services that I do not need.However, dear Toyota of Irving, bring back the car wash!!!!!

Staff was friendly and personable. Janeen the service advisor went through the steps of what was going to be done to my Camry. The car was in and out within an hour. It was great.

Edwin was amazing. So helpful and took care of me. Explained to me everything I needed to know about my service to make sure I was making informed decisions. I will always service at Toyota because of employees like him!

This is one of the best care care centers. Staff is very Cooperative and helpful. Guest room is very comfortable and east to wait while care is in repair.

GREAT CUSTOMER SERVICE . THANK YOU TOYOTA OF IRVING WORTH THE DRIVE FOR SUCH GREAT CUSTOMER SERVICE, AND THE COOKIES ARE WONDERFUL . AGAIN THANK YOU JOSH MORALES SERVICE MANAGER FOR YOUR BEING SO WONDERFUL . THE DORSEY FAMILY

The service was timely and great. My service advisor (Sandra Rodriguez) was of great help!

My service appointment was at 4:30 and I was out by 5:30. Ricky Ventura was very helpful

One of the best service visits I have had across all the time. My rep Mr.Kenneth was very attentive, patiently addressed all my questions and ensured that Im completely onboard with what is recommended and what Im opting for. Couldnt be any better :)

The service center staff is always courteous. They are always ready listen and help. Thank you Josue and Manny for taking care me this visit. Best wishes to all of you.

Made an appointment just to get an oil change and was told upon arrival it would be two hour wait because they had a rush. Rescheduled for the following week and advised them I would not be happy if it happened again. Arrived for rescheduled appointment and was told same story AGAIN! After asking to speak with a manager I was informed they would expedite my service. Several other issues with the visit but the most meaningful was their attitude that I did not matter and they were doing me a favor. It is a 45 minute drive but I purchased my vehicle there and in seven years all work has been completed there except for one oil change. The following day I had my transmission flushed, and several needed maintenance items will be completed at another dealership...

Emmanuel was very helpful, courteous and not pushy!He gave me the info I needed to decide on getting tires for my RAV4.

Great Service, Robert Wilson was absolutely great.I highly recommend this dealership

Toyota of Irvings Service Department has been consistently excellent for me over seventeen years and four different vehicles. Service Manager Mike Gasca is always very professional, courteous, and efficient as he communicates clear information about service procedures.

Love Toyota of Irving! Have purchased several cars from them over the past 10 years and always go with their service packages. Went in for regular service this week and got to work with Ava. Ava made a simple oil change into a fun and enjoyable family experience.

Sandra Rodriguez was amazing! Would definitely recommend going to see her.

First Time at Toyota of Irving and must say EXCEPTIONAL service from Josue Garza Assistant Service Drive Manager. He is knowledgeable, personable, professional, and most importantly reassuring during the entire process. If Josue is any indication of the caliber of service staff your in good hands, actually GREAT hands at Toyota of Irving.

My car had a message that maintenance was required. I figured it was an oil change. After the recent storm the cover under the car was pulled back a little due to flooding on roads. When i took my car in they were so nice and listened to my concern about the cover. They did the maintenance and fixed the cover for me without a second thought. Josue explained everything that would happen and that the maintenance this round was for my tires and not an oil change. It was great to have such nice people to help me and explain everything. I will definitely be back.

Great service with very reasonable price which is hard to find these days

Sales professional Ryan Murphy went above and beyond from the time we located the car online to him reaching out and starting the negotiation process, all the way to handing us the keys. Very accommodating especially when we are 3 hours away.Finance manager Ana Bellamine as well was very friendly and took the time to explain everything. We cannot say anything less than we felt like we were treated like family.I also want to thank the sweet Wilma Brown who was awesome as well. Thank you all!We are ready to enjoy our 2021 Highlander Platinum AWD and we look forward to referring friends, family and God willing doing more business with you in the future!

The service department experience I had was exceptional.Mike Gasca, my service advisor was very knowledgeable and got metaken care of quickly. Will return again.BP-Irving

Special shout-out to Megan for making this such a great experience!!

Edwin was great! He got me in and out in a hurry. MUCH appreciated!

If you are looking for deal. This is not the place. No doubt Toyota are good cars but this dealership will NOT settle on a deal. It’s what they put on paper is what you going to pay.

Great experience throughout the whole process of leasing a new vehicle with Toyota of Irving. Brian Lopez was great to work with and this made this whole process very easy for me!

I was pre-approved with my bank and had a great rate. I went to a few other dealerships and they all tried to push me to finance through them and would not give me pricing information without wanting to run my credit or offering really high prices. Toyota of Irving did exactly what I needed and simply offered me a vehicle at a great price without pushing me to do things I didnt want or without holding my drivers license ransom until they tried every tactic they had to try and pressure me to buy.Vanessa was very nice and helpful. Thank you for being easy to work with and providing me with a hassle free experience. Id rate higher if I could.

Janeen is the best! Love dealing with her in the service department.

Even though I didn’t buy a car, Carlos was awesome to work with. Super knowledgeable and very helpful. Thanks man!

Brought my car here for the first time and I’m only reviewing the customer service ONLY right now! My intake person was Ava! Her customer service was above and beyond! She was very knowledgeable and made me feel comfortable about getting my car serviced here! If you’re in management and you’re reading this give her some sort of raise! I mean her customer service alone is what made me give this dealership a chance on servicing my car! Also the person who made my appointment was Ashley and she was very nice and welcoming! I complimented her customer service as well! I’m hoping the service guys are just as good as the people I’ve encountered so far! I will update this review when I’m done getting my car serviced!

Toyota of Irving did an exceptional job servicing my 4-Runner! My service rep was Ava and she was wonderful and so personable. Ava really worked to insure all my needs were done as expected. I will continue to go to Toyota of Irving and love Ava!

Omg the best experience ever❤️ I wish I knew the lady name who serviced me but she was soooooo sweet and generous, if I can give her a rate by itself I would give her 100,she was BOMB & she deserve a raise… thanks IRVING TEXAS TOYOTA, from a New Orleans customer I will be back !!!!The lady was short I believe she had mid shoulder length hair kind of itty bitty lol but she’s cute and her desk is on the right hand side of the door soon as you walk into the service department !!!! I’m sorry I can’t remember her name I wish I did tho !!! But thanks again

Toyota of Irving is awesome. Great experience with service

Amazing experience! EVERYONE here was friendly and really took care of me and my husband. Ryan was great and sold us this beautiful RAV4 Hybrid and we could not be happier with our purchase. We are first time Toyota owners and would highly recommend Toyota of Irving! You will not be disappointed.

Juan Carlos Caceres did a great job! He was so kind to us and I love that he is bilingual. Thank you.

Very awesome team, Toyota of Irving will do the best the to make your dreams come true, and Mo B. Was very professional and patient with us and the process. God Bless and thank you!

Rickie in the service department is your go to guy! He is patient and communication is productive and timely! He is on it!

I found a car online that I was very interested in. Wilma was amazing and assisted me every way she could. When I got to the dealership to look at the car, Zsolt took really good care of us. He made the purchase of our car super easy and problem free. He also sped up the process knowing we lived 2 1/2 hours away and needed to get back home. Their price, service, and attention to detail was wonderful! I highly recommend Toyota of Irving. If you find something you like, don’t hesitate to go there.

I totally recommend Toyota of Irving!! Three cars from two different sales representatives.The process was so easy & fast with no pressure!! Vanessa Silva & Roger Castro are the BEST sales representatives Ive met!!! They both went above & beyond!! I bought my car from Vanessa she is just awesome!! She just makes it happen!! She has helped me in all my requests I cant say enough!! Thank you Vanessa! My husband & I worked with Roger the first timearound, he didnt pressure us listened & we left with our car!! My husband went back & Vanessa got my husband a great deal!! Thank you!!! Extra to add they were super sweet to our toddler!!!

I came in for a State Inspection and my advisor Ava was wonderful and very straightforward! I had a coupon as well and it was honored (wasnt expired yet!) And the wait was no more than an hour, though it helped I was 15 minutes early to my appointment. Love coming to this dealership, havent had a bad experience yet!

Robert helped me when I took my care into Toyota of Irving. The help he proved was quickly given and clear. I also loved that I received texts to explain what services were suggested for my car.

The service was great and friendly workers especially Sandra Rodriguez. She was very welcoming. Keep up guys. I like your service.

Great customer service from Sales and Service Staff!!!! I will continue to buy and service my vehicles at Toyota of Irving.

I wish I could give you 0 stars. Horrible time management and poor communication skills from the service advisors. Along with technicians incompetent of doing a job in a timely fashion. Literally sat in the waiting room until I came and chickenhawked my car (stared the technician in the soul) after I was told it was only going to take about 2 hours the technician finally started working on the car 2 hours later. Ridiculous and horrible service.

Toyota of Irving is one of the best services center at Irving ! Sandra Rodriguez was Excellent customer service polite and helpful.

Very over priced.I bought a 2020 Toyota Rav4 last year at another Toyota dealership. Irving Toyota just sent me an email listing a 2018 Toyota rav4 same model as my 2020 . Irvings used 2018 rav4 cost $6000 more than the new 2020 I bought last year.Wow!!!!!!!!!!!!

Emmanuel did a great job keeping informed every step of the way. His time prediction was totally accurate. Good job.

Thanks Nick Young & the rest of the staff for helping me get my new 2021 Toyota Camry. Very friendly & professional. I highly recommend their services.

Took my car in for a recall, and the service advisor robert slack was extremely courteous, and helpful. He let me know how long it would take to have my vehicle ready, and kept me informed.

You come in and feel like an actual customer. Brian and Ana helped me fit into my dream vehicle while showing how a REAL dealership works. Full transparency everywhere and great warranties!

Great customer service! Josue went about and behind to make it a pleasant experience. I will definitely be back!

I wanted to express my appreciation for the service I received today from Wesley.In October, I moved to Irving, and knew I would need service on my Tacoma. The first place I reached out to was Toyota of Dallas.Unfortunately, the gentlemen I spoke to was nothing like Wesley. He rude, condescending, and didn’t have one helpful word in his mouth.I decided to not have my truck serviced there based on that one interaction.Today, was a completely different story. The pickup was prompt, text messages were sent with updates, and then I get a call from Wesley.Wesley is personable, informative, kept me posted, and just has an amazing demeanor. The level of Customer Service was nothing short of 5 stars.My relationship with Toyota has spanned over the last 14 years, my current Tacoma being my 4th vehicle.Solely based on my interaction with Wesley, I will continue to bring my vehicle to Toyota of Irving, as well as when my lease is up coming back to get a new truck.Every interaction counts and can make or break a business, whether it’s from the initial call or the drop off.Thank you for employing Wesley, he is really setting the tone for repeat business.

Toyota of Irving is highly professional. Thank you Sandra Rodriguez for your kind service.

Janeen is a great service advisor at Toyota of Irving. Highly recommended dealership, from the time your vehicle pulls up to the time is brought up. Great coupons and always making sure prices are cheaper from any other place. A+++

This facility is always clean neat and definitely follows covid protocols Ive only dealt with one person and the service area and that is Miss Janine I schedule my appointments through her when I visit I make sure shes available although Im sure there are others but I really enjoy working with her she gives excellent detail and whats going on updates and whats happening and even quotes for future needs she definitely enjoys her job you can really tell everyone there is friendly...... If you need a sales rep ask for MO if you need your car serviced ask for Ms Janine two thumbs up

Brian Lopez was the best sales guy we have ever had!

Eunice Camacho did a good job and make me informed all time.

I went back to Toyota of Irving because I had purchased my past Toyota ‘s from this Dealership. I chatted online told them what I was looking for I made my appointment to go in. My Sales Associate was Mr Carlos Valle, he got me in the most affordable NEW Car for my budget. This made car buying so easy! I love the experience! Love Toyota of Iriving! I love my NEW Car!Thanks Toyota!Mary Helen Solorio

Robert was a pleasure to work with. My car looks great

I brought in for in vehicle for service on Wednesday. A service tech by the name of Santhosh helped me out with the whole process. I was in and out in 30 minutes.

His name is Santosh baby. Very courteous, professional and provided all the information I needed and completed state inspection quickly. Santosh has good work ethics. I have been your customer for the last 20 years and I am happy with new car purchases and service and maintenance. Happy 4th of July.

Excellent service!! Ricky is amazing!!

Require face masks for entry even after mandate is over. Quote This is a private company and its our requirement when I asked if they were providing them to customers they said no you have to leave and come back with one. UNACCEPTABLE! if youre going to push left agenda you can at least come out of pocket. I will be steering everyone away from this company for years to come.

Ryan Murphy and Betty Byars were great to work with. The online buying process and home delivery couldn’t have gone smoother. Still can’t believe that I didn’t have to leave my house to complete my Tacoma purchase. Would 100% recommend to anyone looking for a professional, stress free car buying experience.

My service adviser Robert Wilson was efficient and answered all my questions. Service was done in a timely fashion. I also did my Easter shopping in their gift shop which always has unique gifts. I and my car will return.

The service department deserves 5 stars. I purchased my 2020 rav4 last year at this location. Josue helped me get my car serviced at 15,000 miles and I will be surely going back to Josue every time. He made it smooth and was very knowledgeable. I needed some extra work done on my car (thanks to the Texas Roads) but Josue found me and spoke to me about it then with my confirmation added it to my service and my car was still finished in the time he ensured it would be. My last experience in service wasn’t good at all so thankful he was able to change that. So if you want your car serviced and want that extreme customer service please see Josue in the service advisor department! Thank you Toyota of Irving for the excellent service !

*****If I could give 0 stars I would.***** Be weary of making business deals with this dealership. They will tell you you have maintenance package and then tell you that you dont when you go in for service*****