I accidentally took my purchases from Famous Footwear and tried to return them here lol! I felt so stupid but the girl that helped me was so sweet about it and helpful. She even gave me amazing advice on where to buy shoes from next time! I ended up purchasing the shoes I originally wanted from Famous Footwear and will be returning my other ones to the correct store. I wish I got her name cause she was just so sweet. I’ll definitely be shopping here again!

On March 29, 2021 I went to Journeys in the Irving Mall with a picture of shoes I wanted to purchase for an out of town trip. I showed the picture to the sales rep in the store and she told me that they were out of that shoe in that particular size and walked back to the register and picked up her cell phone like I wasnt even still there but another sales rep that I talked to in the store offered to order the shoes online for me and helped me purchase what I wanted. One representatives customer service was bad but her colleague went above and beyond. Fast forward to 04/13/2021 I proceeded to go to Journeys to return a pair of shoes that did not arrive on time for my trip out of town. As I came upon the store an hour before closing all I could was the gate pulled down and the store was closed and I was puzzled with what was going on. I stood there a few moments and decided to call the number on my receipt as to maybe someone would answer with resolution. I called and noone answered. So I began to walk off and I saw two sales representatives coming from lunch raise the gate and go in so I stopped them and asked what was going on why were they closed an hour before the mall closed down. The sales representative went on to tell me that they closed early because they had inventory to stock and that I should just come back tomorrow and return my merchandise. I have never in my life heard of a customer being told to return the next day because the employees have to put up inventory. I was not in the best mood after this ordeal. An improvement has got to be put in place. This is definitely unacceptable. Very disappointing and frustrating.

I think her name is bri she said she is the manager there she is amazing.! Been everywhere looking for some gray crocs and she was able to save the last pair for me.! Thank you

Customer service is horrible at this location!Employees are just standing around at the register on their phones. They also have the worst attitude.

Christina was super helpful, she went above and beyond . I called 5 other journey stores prior to calling the Irving locations. Not one of them offered to help me. This location didn’t have the shoes I was looking for either, but Christina went out of her way to locate them. Thank you Christine for having such exceptional customer service skills .

Staff was helpful, they had what I needed and helped successful in helping me buy socks. I needed them and almost forgot. Good sales. I bought all black Chuck Talyors Converse. I love them soooo much!

The customer service is so bad at this store. Me and my son were in the store and there was a mom and daughter and I think were trying to return or swap shoes and the mom was being nice but she didnt agree with the girl and asked for a manager. The clerk told her no she couldnt talk to a manager and she said no to call corporate office if they have a problem. She told them she was going to call security on them and they werent even doing anything but asking to talk to a manager. And then that girl told them real loud to get out of her store and they left but the daughter was crying. I felt bad for them and it was embarrasing. And after they left the girl was kind of smiling about it so we left. I feel bad for that family>

Good customer service but never have small sizes

Staff just sat behind counters eating didn’t ask if I needed the shoe i was holding for a long time definitely going to the other journeys in the corner from now

My niece loves this place.

Bad customer service. Flunky staff.

This place sucks, staff is rude especially the manager. Go to the Underground Journeys instead!

The customer service sucks!!

Love the variety

Great style

Many are there to help!

😎🤘👌👍

Buying parts for an exchange