Only store in Irving Mall that I could Find Size 6 White CROCS for my daughter They even had the Crocs Charms 3 for $5 Awesome Deal GREAT Customer service

These people are horrible. My daughter asked for a shoe, the heavy set Hispanic guy turned his head and continued talking to his co worker. Didn’t go get the shoe for like another minute. Terrible service

Superior customer service at this location. They definitely go above and beyond to make sure you leave extremely happy. Love the product knowledge the associates pass on to the customers. Perfect fit and comfortable shoes.

Was about to walk in and spend money on sneakers but the guy in the front said I had to wear a mask…lol so I went to finish line and spent $200 instead…

Worst experience I have ever had at shoe palace. I usually shop at 2 other locations but I decided to stop by this Location because I was in the area in Irving. The manger Will was very rude and acted like he just didnt care or want to help at all. I will never go back to this Location. I will continue to go to the Galleria location still as I am a long time customer. Avoid this store if possible and make the drive to another location.

They gave me wrong size when I bought 2 shoes and wont change or do refund without the box.

So I bought my son some Jordans. I got the wrong size, took them to exchange them. But they didnt have his size, So he brought out 4 replacements. Which I took pictures of and sent them to my son. He picked and I got them. Now, I figured they were around the same price and if not I thought surely he would of been like, These are a tad bit more! Boy was I wrong. An extra 65!!! I had to get them cuz my kid chose them. Ugh. Other than that, everything else was cool, But damn I wasnt expecting to pay and extra $65!

Went in for shoes for work told me they only had an 8 I waited as an associate went to gather the shoes she came back with nothing and told me another associate would look while servicing someone I came before and still did not get the shoes. The women was nice but the man was very rude and unhelpful he focused more on other customers than helping me and then went and came back with two different size shoes and offered me them as if that was what I waited for whole experience was a waste of time and very off putting. I will never shop here again. Save your money and time !

Great workers know how to make you laugh and very nice also great manger good guy greets well . but the music is loud other than that best sneaker store in irving mall .

Really good sales on shoes and they have the sizes as well.....the sales associates on the other hand, not so friendly!!

Yes love that mall. Bought me 2 pair of tennis shoes.

The music is kind of loud, but they have the best selection. Also, really great customer service.

Great experience the manager is very friendly and proffesional.

👎 poor customer service

Grate place good experience

Dont ever but shoes here my son got a pair of Jordans that fell apart 1 day after he got them and they wouldnt do anything to replace them

Wonderful customer service

I ordered online last week and still dont have my shipping confirmation # or shoes

I called them for some shoes and they just cut the dang phone! That is some terrible customer service

Never shopping here again, they sold me a dirty shoe and would not refund it to me, recommend footlocker instead

Nice

Bought a pair of jordan 7 retro leather started to fall off the first time i wore them never shopping here again

Very nice styles in shoes and good customer service

Excellent products