Will never go back to this place now. The server was very kind and polite but when I asked if I can wash my hand before I purchase, she told me that the restroom was out of order and pointed towards manager, who was very very rude with worst costumer service.None of the employee had nam tag. So, I couldnt note the name . But in this pandmic situation place like this must have a place to wash hands before eating
Samantha was soo great and fast with our order . I’m giving it 2 stars because the man helper or whatever he was just standing there behind her letting her do all the work and making my family feel uncomfortable by just watching us. They didn’t even have all the ingredients that. .
When I walk in Close 5 min before 10 pm. Talk to me rude lock the door and .
Fast friendly service, place was clean and marked for social distancing.
Sunday ready for Ice cream, but There was a Man, just standing around not helping the girls that were working there. Very rude behavior from him, Good service and Ice cream. Except him
I went to this location about a week ago and it said online they close at 10pm so we got there at 9:30pm. I know thats super late but Im pregnant and was craving ice cream. We get there and all the ice creams was pretty much put up and no one even acknowledged us. We told the girl what I wanted and she was confused, probably because she put the ice cream up, so I told her again I wanted the strawberry flavor and she finally heard me but when my fiance asked for another flavor for him self they pretty much rushed him.I dont understand why they were doing there closing duties at 9:30 but thats the last time I come here.
Samantha was great and our Sunday’s were delicious!
They are not accepting cash right now. Im going to check Braums now to see if they do.
My first rime visit here and only because braums didnt have the flavor i wanted! Well she was ringing me up and i asked if i could get 2 1Q and she said what and finished the transaction so i told her i wanted her to return it and i would get 2 since 1 is 5.99 and 2 is 7.99 well the 2 teens said there was no manager how in the world is there no manager and they dont know how to fix a transaction! Wont be going back!
Always a great place to get ice cream but every time I get cookies with ice cream, the cookies arent warmed up enough. Also, you can totally tell that the girls who work there absolutely dont want to be there.
When we walked in we weren’t greeted with enthusiasm, instead we got stared at while they both were cleaning around the store, they continued doing what they were doing for about 2-3 minutes and then finally asked if we were ready, then got my order working and proceeded to go back to cleaning while we still needed to make 2 more orders, both were wearing airpods also wasn’t wearing gloves for 2 of the orders .
Great ice cream. Would wish more variety of package ice cream. I like to bring some to my nieces and during summer it makes it hard to carry out so i prefer to buy the buckets but there arent many choices.
They have a worst designer, who design the ordered cake, I ordered a cake and it was totally messed.
Staff is nice and friendly. Good variety of ice creams. Reducing one star because they do wrong advertisement of custom cakes. They have very limited options opposed to what they publicize.
Ordered a cake online a week ago.Went to the store an hour after it was supposed to be done, to find out that they dont have it. They couldnt find it. The 2 employees ignored us for about 10 minutes trying to figure out what to do. They called their manager and were on the phone for another 10 minutes barely looking at us. Then they offered to let remake it or get a premade cake (and see if they can adjust the price. As if thats not a given)We opted to wait while they made another cake. They never put gloves on (we watched the whole process. She put sprinkles in her bare hands and then patted them onto the cake) cupcakes that are on top of the cake fell over 10 minutes into our drive to the party. They told us to call tomorrow and speak to the manager to see if he could give us a coupon. Yall messed up made us wait 45 minutes and thats all they could say. MAYBE THE MANAGER WILL GIVE YOU A COUPON. MAYBE? An absolute joke of an establishment
Friendly service and incredible rocky road what more can one ask for
All employees were friendly and helpful. The store was clean and bright and the double scoop of ice cream in a waffle cone was delicious.
Great choices. Nice people. Cakes are awesome.Special offer on 31st is fun.
Great place
We ordered a sundae kit and they only filled cups halfway with toppings.
Tasty range of flavours. They have few flavours for kids e.g. cotton candy, rainbow sherbat.
Honestly I dont see what the big hype is all about it was ice cream, and not even amazing ice cream. My waffle cone seemed stale and the cinnamon didnt pair well with my chocolate chip icecream. The lady behind the counter was very rude as well. Btw does anyone know when they stopped doing the stranger things ice cream or was she just being lazy. Lmao my moneys on lazy.
I love the selection of Baskin Ronbins. There country store inside is the real gem. Fresh fruit and tasty snacks. Better than grocery store.
Where can u go to get ur favorite ice cream flavor!!
We dont visit very often but we always enjoy ourselves and receive decent service.
Great ice-cream and friendly customer service.I bought a cake for birthday and everyone likes the decoration on the cake and well stuffed with ice cream.
The place is clean,safe, friendly and the ice cream was delicious!
Really bad attitude and worst customer service, the staff seems like does not want to work and always with angry face, you guys should hire people who does really want to work not just people for a payrate.
They good just a lil high i am better off at Braums
Absolute Texas best A Western omelet its out of this world with a combo only for 5 bucks the best in town the burritos excellent Bago burritos for 5.99 and theyre super delicious the ice cream delicious the milk that cheese everything at braums is good quality..except break fast, lunch or dinner ..
Call the health dept! She put down her phone then proceeded to dip in the ice cream. Having touched money with Staph and E. Coli! She said no Baskin Robins are required to use gloves when dipping ice cream! I cant visit any of these stores anymore!
Good ice cream. One issue though, you cant serve ice cream with filthy hands, no gloves, dirt underneath your nails. Not crazy about the sanitation of the place either.
They always have the ice cream I buy in stock and are always friendly
All 2 employees were very nice. But tables were dirty and didnt have all ingredients to make advertised menu items.
Great ice cream and weve had efficient and friendly service both times weve been.
We buy there fruits and there sugar free yogurt Ice cream
Clean place great staff.. my go to spot for milkshake and malts. Ice Cream is great too
Every thing is good besides I got an icecream cake for my family and it was only ice cream topped not ice-cream inside at all. I used to work in Carvel ice-cream and we used make ice-cream cake with ice-cream not put all cotton like bread and cover it with ice-cream and call ice-cream cake. It was a total shame. I could get better cake from Kroger for $40.00 smh
This was my 1st visit ever........to a Baskin Robbins!!!!!!Omg soooooo good!!!!!!!
Good servers with good service and it niiiicccceeeee
I have always enjoyed their ice cream for years !!!!!
The ice cream is one of the greatest ice cream you can get in all of Irving Texas . The staff is very nice and very professional.Also the products and cakes that they make are very neat,fresh,and delicious.
Not Marble Slab, but great flavors and convenient location.
Just ice cream. Nothing especial. Moranic pricing.... Tries 3 scoops.... Just ok. Go to kroger and buy a boc fpr 3.99. Same stuff. Lol
I had ordered a cake for my wifes bday for pickup on 21st November. When my friends went in to pick up the order they were told that the order didnt come to them. I reached the store in panick, there was this nice lady named Sandy, she explained that it hasnt shown up on their system and she helped get another pre made cake(although i chose a different one initially) for the same size and promised that she would talk to her manager and refund me the money as it was Baskin Robbins fault. I was furious at her as i badly wanted the cake. She kept her promise and called me today to inform that she has processed the refund. Thats a very nice gesture. Also, i would like to point out that she told me on that day, that it might have happened today but they will make sure this doesnt happen again, so please buy your cake from us next time. Thats a excellent way of handling things.Thanks Sandy, thanks Baskin Robbins. :)
Cant go wrong.Its ice cream.
Always a pleasure to walk in this location friendly staff
The flavors here are so blunt. Never visiting this store again!!!
Yummy ice cream here. Love the ice cream cake too.. but all items are oVerpriced
Simply, the best place to eat ice cream. Very clean and super friendly staffs.
Prices are up there, but its good.
I love the ice cream at this place
Restaurant was clean, staff was friendly and the girls were happy with their ice cream!
Good, smooth, great tasting ice cream, good service from staff
Saw roaches crawling around and one was dead in the waffle cone display case, i didnt see none in the back where they make the cakes but other then that the good service and ice cream.
Pumpkin cheesecake is da bomb!
2 words.. LEMON CUSTARD.. ITS EVERYTHING!!!!
I love the ice cream and the staff is very friendly.
Triple scoop worth the price
Best ice cream store ever. Immaculately clean, staff extremely friendly.
Baskin Robbins is my all time FAV!
Love their Tuesday night family deal
What can I say... Yummmmmmy!!!
Tasty but Pricey ice cream
Waffle cones were stale.long wait time.Talking on phone while waited.
Ive been twice and the sewer smell is a horrible turnoff. They need to do something about it soon.
5 for the :TasteServiceLocation
Goid ice cream, but too pricey
Great Service and super friendly!!!
Always good! Consistent
Awesome taste.
Always great 👌
Awesome ice cream
Because the toys r us is die
Great ice cream;)
Bad service.
Sugarliciously good!!
Really friendly staff!
Great ice cream
Best date ever
Nice staff, good selection!
Always yummy
Yummy 😋
The best
The people the ice cream 🤗
It was ok
Great place
Its good
The biscuit made of chocolate and butter of oreo was super tasty ...
The mantecados are rich