Poor customer service. No one approached me to offer help, so I left without purchasing because staff looked busy gossiping amongst each other instead of offering service. Otherwise, the store was organized in appearance.

I had bought a router from Edison Best buy and then had issue at my office internet provider mentioned that, this router will not support the optimum internet. And Specialist at Edison best buy, said it will work. So, I went to return the router at Edison best buy, which was not even opened . They spoke to manager named Denny, and Mr. Danny refused to take it back because it is passed over 14 day as store return policy. We had an argument with him, so why tech specialist suggest me this router!!And the same situation I have explained to Jersey city best buy and they accepted my full refund.It was so easy transaction. Staff was so nice and supportive., I think, Manager should listen the customer issue, try to analyze it then give the conclusion on the problem.if it is opened or anything then, it may be the case, but I did not even open the outer box.Anyways, this may help to others, I wanted to share my experiences.Thank you all.

What an awesome place.all around. The food, was delicious. I would go again and highly recommend it. We all ordered different so we can share. Was the best. That bread with pesto spread to die for.

Great place to shop for all your electronic needs. The staff are friendly and knowledgeable when it comes to questions about your purchase. Ample amount of parking and returns are easy.

My favorite electronic store, always up to date, could improve in customer service then 1 more star!

Its BIGGERIts very Clean but I miss the food items.I enjoyed going to one store to purchase my Home Needs, Vitamins, and Beauty products.Change is not Always better

Good service from the floor crew. Good stock of products nicely priced. And, you can find a few steals if you keep your eyes open, especially for TVs.Its a good place to go for high-end equipment. and a good place for getting less expensive but huge TVs (non popular brand name). But it definitely has it all.

For GEEK Squad- absolutely phenomenal team working at this location. Huge shoutout to Clinton and Fatima on 9/13/21. I unfortunately have an insanely busy schedule and am not in one place for long enough to book an appointment and life was carrying on while my screen was completely unusable. They fit me in and made me feel like I was important to them and it really made me feel like I was important to them. Best buy, dont lose these 2! Theyre stellar, Ill definitely be returning in the future for assistance. Cant thank you two enough!!!!!!

If I order something and it says I should receive it at a certain date, dont wait until the date I was suppose to get the item to tell me that the date has been changed due to inventory. I could have ordered somewhere else. I was

To God Be All The Glory. Some of the prices are good. Dollar Tree has competitive prices in many items.

It seems like they are about to close. Not much product. This is how it felts right before The Wiz closed....#ifykyk

This review could had been a lot different and gone a whole other way if it had not been for Jaylin. We were in the store waiting for some help to purchase a chrome book for our daughter. After waiting for an unreasonably long time, Jaylin approached us after the person who was supposed to finally help us went on to attend another customer that had arrived after us. Yes, with no regard to us or the “queue”. While we were ready to walk out, we are so glad the person who ended up helping us was Jaylin. It’s refreshing to see a young man that clearly is passionate about the customer service he provides and is knowledgeable. He answered all our questions. Positive attitude and helped us turn what would had been a horrible experience into a great one. Thanks for jumping in to save the day Jaylin.

Very Professional Installation for my Car Remote Start. The technicians were courteous, attentive to my questions, and the work was done half the time I was quoted. Thank You!

They have a new system to purchase items and no one inform you. So you stand there until someone decide to come and ask you are you being helped. Then you are informed that you have to go and sign in at the desk by the front door to give your name and wait to be called. Not a good system.

The people in this store do not answer the call, I am calling from 4 pm to 8 pm and the only thing they do is play their sh… music and nobody answered the phone! put people if they want to work!

Good, but long check out lanes

We are very happy with Steves service at the computer and laptop area, he made sure we got a laptop that covered all my sons needs without going out of budget.👌

Best Buy stores are generally the same. What separates them is the quality of the store and staff that works there. The staff at this particular one were very helpful and informative. I had a few questions about the product I purchased and the staff members that helped me was able to explain and/or answer any questions I had concerning the product. I would definitely recommend going there if you need help or plan on purchasing any appliances

Gig Guru does gigs here and if your shopping electronics you would definitely want to check out Best Buy 😀

I purchased a dishwasher at BB that the manufacturer agreed it was a lemon after their service people came out. This was not Best Buys problem, it was mine. After weeks of calling the manufacturer, I decided to go to Best Buy and see if they had any options as a new unit was on back order and wasnt coming any time soon. I spoke with Christine. She listened to my situation, saw that I was flexible in what I would take as a replacement and had a solution for me in minutes. The defective one was taken when they delivered the replacement a week later. Christine is my hero! Thank you!

Very helpful staff and very welcoming. Had an issue with a screen protector for my phone and they were very polite and helpful. Definitely happy to be able to interact with people again. Keep it up.

I waited for 2hr And 40 min an no service all I needed was phone + activation while waiting there were two individuals doing phones in such a big company on left never to be seen again here comes this other guy tell me that its going. To take 30- 40 min for and activation as if thats going. To make me feel better. Waiting. So long there....and everyone I ask for help oh we cant. Do anything ....one associate suggested that I travel another 15 min away from the store. To another. Location which I already did 25min to this location DONT GO TO THIS BEST BUY CS IS HORRIBLE

Decent store, well secured, but not a lot of stuff since everything technological is being sold out very fast. Supply and demand on computer parts are going through the roof. Profiteers rush to hoard it all and Best Buy cannot keep up. Which is good for business, bad for the public that want affordable retail cost.

Friendly staff. Good selection of electronics. Knowledgeable staff

I was very satisfied with the service and technical knowledge of the sale rep. that assisted me. In addition the sale rep looked online for me and saved me $100.00 by taking advantage of Best Buys Price matching. I had not been aware that Best Buys now also matches prices found on the internet, such as Amazon.

Worse company ever. We purchased a dishwasher. They delivered the wrong unit. A week later they delivered the correct unit, but they couldnt uninstall the old one. Third week, a new crew came, and still couldnt uninstall the old unit. I personally uninstalled it for them. Three weeks in total passed by with no dishwasher. Later on, we purchased a brand-new Insignia dryer from them. Its a BestBuy brand. They couldnt deliver it on time, so I rented a truck and picked it up from the warehouse myself and had my own technician install it. It stopped working within two months. A BestBuy Geek Squad technician came a week later to check it out, he said they have sensitive sensors and the board bruned-out from overheating. Our old Whirlpool dryer was 25 years-old, never had such issues. He ordered new replacement parts. Next appointment for installing the parts is in 6 days. If they dont find the parts, they said they will give us a new dryer, God knows how long this will take. They are a disaster. The Geek Squad technician was knowledgeable and polite, but the BestBuy system is a disaster. We have three kids in high school, they have no clothes for school. Our neighbor was kind enough to let us use her dryer for the time being. Prepare your self to be frustrated.

Fatima was amazing from the Geek Squad! The only issue I always have is that when u walk in they dont acknowledge you or ask if you have an appt until youve already waited for sometime!! Whats the use of making an appt?

Brought this to the register only to find out that it was not the same item and such a waste of time to line up for them to mistakenly put the wrong version on the aisle when its a $50 price difference and refuse to honor the mistake. Their answer was,we can either order you that particular one or look for another store. Pathetic

The worker make sure you get the product you want and I love this experience

Really bad customer service, was looking at tge demo big speakers almost none of them works called for help and nobody knows how to test it for you, was looking to buy one that cost 1200$ JBL and this guy couldnt even demo this for me, I no spending that type of money if Im no even listening to a demo device that you have on your floor, be more competent and if you have those demo on your floor make sure you have someone who can keep them working for people like me that would like to hear it first before spend that amount of money. RIDICULOUS

Great customer service my item still work well.

Just a good place to see a model and order online

My husband bought a fitness watch online and so we picked it up in store.What I noticed is their customer service is quick and expeditious. Their staff appeared well spoken as well as polite to me.

Not one but two laptop computers bought great service great guy Casper help along with apple rep son got apple I settled with HP. Envy great lap top

In and out. Love shopping online and picking up in store.

Took an hr to reach a teach guy who put me on hold for 30 more minutes to get someone on call. Not recommended!!!!

I was recently in the store and had a great experience. I needed a laptop and hard drive and was greeted and given help by two great employees in the laptop area. I had my kitty friend with me Rhys (Reese) who’s been coming to stores with me since Covid. She does such an amazing job at calming anxiety and putting smiles on employees and other customers faces. Thank you for being so kind during these times. Your employees are on the front lines making sure we’re happy at home with our new TVs. The most I can do is bring a smile to their faces with Rhys. Give her a follow on Instagram @shoulderkitty to follow her adventures 😎😺

Im here every week, the staff is helpful and knowledgeable and if their not sure they will get someone who does. They keep up with inventory and stock up every week maybe even twice a week. The staff is kind and willing to help. I have no complaints.

Well stocked store with plenty of parking. Helpful employees as well.

This is the store I like to buy from. @ BestBuy manager: your staff is well mannered and well trained and ready to help. Kudos to the team!

I dont remember going her but I bet if I did it was awesome

I like the food and the place very good 👍

My favorite shopping place.

Thank you, Anthony. I would give 10 stars if possible. Thank you for your knowledge, patience, and professionalism.

The sale people here treat customers as if they dont have knowledge of tech and act as if the item theyre shopping for isnt available in their store then its most likely obsolete or doesnt exists

The geek squad is fabulous especially Fatima

Ahhhhhh I finished my shopping. I found real good deals here, they matched all the prices on our items. The customer service was one of my best experience today, this young man help us, his product pro info was outstanding, took his time with us to make sure we get the best flat screen available for my Son n Dauther in law. I learn what all these numbers mean now, the rep took his time and believe me, he knows his stuff. I hope Best Buy identifies this young man as an asset. The store is beautiful plenty of parking. And good people. Thank you Happy Holidays...

The first employee did not know where wifi adapters were, but she very pleasantly brought me to another employee, who helped me find what I needed and on my way. Best Buys price was on par with internet prices, and had itin stock.

They do not have 17.3 inch high end laptops. The associate offered to order for me. But I did not go with it since BB return policy is 14 days compared to others store(90 days).I need to try the laptop for some time for a high end trading workstation.

The worst experience ever had ... Customer service sucks.... I order pick up in store...I received an e mail that my order was READY to pick up curbside...I went to Iselin store wait 20 mins...nobody showed up...when I went inside the store they told me my order wasnt ready!!! No way!!! I will not use Best Buy in the future...

It was very organized when it came to entering and leaving. It was just some things were out of stock but they cant really control that. Prices are good too. Definitely go best buy to buy something thats there rather than some unknown site/store.

I love the enthusiasm and eagerness of the sellers. They seemed very thorough and knowledgeable.

First time at this Best Buy location and it was a great experience. I went there to pick up my Samsung galaxy note 20 ultra 5G and it was quick and easy. Michelle attended me rite away and even switched all my info from my old phone to the new one. That was a first for me and I was impressed. Thank you so much. 😊

Best customer service ever. Employees at this bag know about their stuff

Very helpful in helping us find what we were looking for and it didnt take long.

Best buy is good for any electronics.I went there shopping for a lap top. My salesman was excellent .He was so nice and explained everything and I am knowledgeable about computers but I left more knowledgeable, then I was when I came in the door. Stuff I knew nothing about and never thought about which is so important when you want to get the right product for your needs. .Wow I was impressed!! His name was Tyler if your shopping for any type of computer and have the option to choose a salesman pick him for sure .They are generally very busy there and assign you a salesman but if you have a option pick him . He shared the differences between the operating system which I really knew nothing about .Its been a long time since Ive shopped for something that I needed help with and I cant remember the last time I got a salesman in a store willing to educate me on a product I was shopping for. Also when I asked for a business card he had one .I give Best Buy of Holmdel 5 stars

No frills get what you need they put it in your car and you drive home

Post covid update-- great curb side service. Zach was fast and got my computer into my car without any issues. Very excited and surprised by how convenient this was

Good service, in and out fast from an online order pickup.

Not a bad store but generally cant beat online prices

Another day spending good time and CK out in the new guage phone computer fax and all the we need on this 2021 great price and warranty I love it and you will to

Great service. Nice clothes. Open on Mondays

Good place for electronic needs

Excellent service great product display

It was fantastic trip and business with Best Buy. Thanks

Its a best buy... Good for seeing stuff, not for buying... Unless you get a good open box deal.

Purchased a printer 2 wks ago. The day it was supposed to be delivered got an email stating it would be delayed. Havent heard from Best Buy since. What kind of customer service is this?

Very interesting goods at cheap price

Each best buy is different. The best buy quality of service is totally dependent on its employees. This one is good. Most of the times things are not in stock.

Its a neighborhood bar with bands. Go and enjoy the entertainment.

The quality of customer service needs to be improved

I was waiting for 30mina and nobody didn’t ask me

I like this Best Buy, mostly organized and staff seem well trained.

Great employees - knowledgeable, kind to clueless customers like myself.

Employees are not knowledgeableI went for a USB SD card reader he said we dont sell here I found it on the shelves oh boy

Food was good..glad to be able to go out again to eat...

Always helpful staff to get you in and out

Went to Best Buy in Woodbridge NJ on 4/92021 to buy a $3000 TV, I was so surprised the customer representative told me they will bring it outside but wont help me loaded on my Truck, went to PC Richard and son and they not only loaded in my truck at no charge but even put some wood on the sides just in case i hit a pot hole in my way to my house- this is the reason we the consumers expends money; to help these stores, but also to receive excellent customer satisfaction, I wont for sure will buy at Best Buy ever again.

Jose and Clinton from Geek Squad gave me outstanding service

I loved the place and people. Nice services

I bought modem router but then I return it because I was having cable issue but I luck out found same modem router $ 100 cheaper !

It was good. Little expensive but good stuff

I love and respect best buy resiliency to survive as a retail store in this digital world. They always treat fairly and go extra miles to help you

Bryant from the cell phone service area was so nice, helpful and knowledgeable. I am glad I was assigned to him and not to the other 2 young men, that although they were not doing anything they didnt care to see me waiting.The store it self seems very organized, you have to check with at least 2 associates before you can go in.

Did a lot of curbside pick ups when coronavirus first kicked off. I appreciate the variety and vast supply of computer parts you had available during that time.

Sales person was so helpfulAnd answered all my concerns regarding my t.v.

Doug and Jake were the Best. Took care of every question I had

The salesperson was able to help me order what I needed. Thanks.

Curbside pickup. Web page to inform the store we were there for pickup was not working. Had to go in.

The camera section is breaking down. None of the cameras are charged or working for trial. This place looks like it will shut down soon. Mgmt is not doing it’s job.

Bought a nice sony headphone and customer service was wonderful, very satisfied

Not too bad of a store whennit comes to customer service. The problem is the lack of merchandise.

The shelves where sparse for phone chargers. I went to another store to make my purchase.

Walked in on the Christmas Eve 5 min before closing - to my surprise there were no long lines and very friendly staff. No one told me to hurry up and get out of the store. Instead they helped me find that last min present and stayed opened until I got everything wrapped and packed! - 1 star for not having lots of items in stock.

Great customer service

Looks empty...low inventory on the floors...🤷‍♂️...just a general observation

Service was good and professional.

Im giving this rating based on an internet purchase that I used the curbside pickup for. The instructions and design of the process was easily understood and efficient.

Has great staff

Always efficient and welcoming