Just got a mattress from this place today, Jeff Bachman worked with me and my folks on it and gave us a really great deal. really nice guy, too. Jeff if youre reading this hey man ✌ 100% I would come back here next time I need a mattress or bed related supplies
The customer service was excellent. Spencer is a wonderful person to handle your needs. He is courteous and very helpful in finding the right mattress or pillow. I purchase a CBD pillow and I cant wait to laid down and rest my head.Like I said Spencer is the best..so please go to the Issaquah location and have Spencer help you . Hes the best and you will not be disappointed with his customer service.Larry and Virginia
Just got the mattress today . Jeff he is very nice guy, really good customer service. Really good place to come and buy.
So expensive, who pays $5,000 for a basic as far as Im concerned mattress.
Great selection and great customer service. Kenn helped me and my wife and was very knowledgeable and went above and beyond when helping us pick out our new bed. I would highly recommend going to mattress depot if you are looking for for your next mattress.
Spencer was very patient and helped us made the right choice. I could tell he was genuinely trying to help us and not just trying to make a sell. We had a very specific situation with our apartment and Spencer coordinated the delivery according to our needs. We got a great mattress and bed frame, delivered on time and according to our needs and we feel we paid the fair amount. These guys took customer service to another level and our experience was great.
David was fast and friendly service.Quality products.
Great experience and pricing at this store. Richard was an amazing help in getting us to select the perfect firm mattress. Highly recommend coming here. We tried other stores also but next time we wont waste time looking at other places.
Spencer was very polite, informative and understanding. He offered a great deal including a mattress protector and sheet set. Plus, the purchasing process was quick and easy. Thank you so much.
As a long time Mattress Depot shopper, I needed a box spring quickly. No time for a Renton / traffic drive. Check out was nice & friendly but LONG.Anyhow, I discovered Costco had one for nearly half the price so I cant stomach the thought of paying full retail for future products with high ticket prices. :( Bill
We had the best experience mattress shopping here! Richard was so helpful and genuinely knowledgeable on what kind of mattress we needed for our body types and took the time to tell us if we had good/bad body alignment on a variety of different mattresses. We shopped around at a few other mattress stores and enjoyed our experience at mattress depot the best. He took great care of us and helped us find exactly what we were looking for! I would highly recommend Richard and mattress depot to friends and family.
The mattress shopping experience was awesome. However, the whole story was flipped afterwards. Since there was no discount on the mattress itself, I asked if they could give me the mattress protector and the shredded pillows for free. And they said yes. Only till now I found out that I actually charged for these two items. I dont know this was a mistake or sth else:-(
Went in on 4/52019 and purchased a mattress from Richard! He was quick to offer assistance and greet me within 20 seconds of entering the store. He showed multiple choices but ultimately got me into a great choice (which we invited me to try myself in the store! It was a quick and easy transaction and I will certainly come back within the next few weeks to grab another mattress! Easy parking, loads up the goods, checkout process is quick. Richard is sure to be an asset to the Issaquah location!
Richard was very helpful and straight to the point. We feel that we got the best price for amazing quality. Everyone in the store is very friendly and willing to help you find the perfect bed. Definitely recommend.
Great service and products! We walked away with a great mattress within our budget, and within our time frame. Kenn went above and beyond to help ensure we had everything we needed!
Kenny was so helpful and gave us his full attention. His customer service was above and beyond what we expected. Thank you Mattres Depot for making our mattress buying experience and easy and pleasant one.
Doug was phenomenal throughout our time at the store. He was patient and took the time to get to know exactly what we need from a mattress. His knowledge of the various materials and manufacturing processes went above and beyond our expectations. Even after we purchased our new mattress, Doug has taken the time to make sure our delivery went well and are satisfied with the bed. The two men who delivered our mattress (Roger and Leonard) were respectful and made the process fun. We couldn’t be happier with our entire experience with Mattress Depot, and will recommend them to all our friends and family.
Richard did a good job of informing us and showing usus t latex mattress that we liked. Went to another store and this one definitely gave us the best price for the mattress that we could compare locally and online. All the beds had covers and pillows. No haggling just gave us the final price
I highly recommend checking out Mattress Depot. The minute I walked in the door I was greeted by a friendly man named Kenn. He helped us find a great mattress at an attractive price and gave solid advice on mattress maintenance.
I am a happy customer of Mattress Depot due to Kenns (salesman) never ending patience with my questions and knowledge of how to aid me in purchasing the correct bed and mattress. When the electric bed I ordered could not be delivered due to a back order, Ken was able to get me an upgrade bed at no further cost to me. Roger and his partner (I apologize as I dont remember your name) delivered the bed and made sure I understood how to use it. All said, I believe everyone at Mattress Depot from sales staff to delivery people really wish their customers happy with their purchase and I highly recommend this place.Update: Had to use store services again to upgrade mattress, once again delivery personnel (Rogelio and Reynald) were excellent!
We were shopping around for a mattress past after the holiday sales, and were having a hard time of it. Stores and salespeople were pretty lethargic and unhelpful. Luckily, we dropped by this place. Kenn was amazingly enthusiastic and helpful, giving us peace of mind and plentiful information to help us decide what mattress we wanted.
The store has a big selection and demo beds to choose from. Kenn was a great help in getting what I was wanting. Great store!!
Mattress Depot had a great selection, listened to our requests and heard us out on concerns, preferences, and ultimately made a great recommendation. Richard was very helpful and took good care of us. Straight forward, no gimmicks, and fast service!
Kenn was very courteous and helpful. He stayed even after closing time and helped us choose our mattress. He also gave us a great deal.
After receiving terrible customer service at Ashley Home Store and multiple missed delivery windows, we ended up at Mattress Depot USA in Issaquah. Mattress Depot USA has already delivered and set-up the mattress we bought last weekend, meanwhile we are STILL waiting for items from Ashley (original delivery day for Ashley was 12/23, today is 2/8 - still missing items). It is so refreshing to purchase from a company that provides excellent, stress-free customer service. Kenn was very knowledgeable, our delivery ended up getting pushed out a few days due to snow but they provided excellent communication and the delivery guys (Rogelio and Leonard) were super friendly and got set-up done quickly and hassle-free! We love our new mattress and adjustable base!! Thank you
Awesome customer service! We got a great mattress for an even greater price. We highly recommend coming here if you want a top notch experience!:)
Just moved here from Colorado. Needed a mattress delivered ASAP. Ken was very knowledgeable and got us all taken care of. I would recommend this location to anyone. Thank you!
Had a great experience! Our sales associate Richard was very nice and helpful. Helped us find a mattress that fit me. Would highly recommend.
Kenn was a great help, he showed us several beds and actually loved the last one he showed us, which ended being a very good deal. I totally recommend you get the Platinum package with any bed purchase. The carboncolt omniphase pillows are amazing!! Same with the tencel sheets 😀
Kenn was very helpful in finding us a great mattress that fit our budget. We shopped at other mattress stores in the area that didn’t impress us. We highly recommend this store!
Great buying options! Ken was friendly and very knowledgeable! Can’t wait to get home and go to bed!
The personnel were great--helpful and accommodating. However, we bought two of the most expensive latex mattresses (and supposedly the firmest) and after a year they have a dip in the center. I had an extra-firm Sears mattress for 20 years and it never sagged.I will have to replace these with something else and am out a LOT of money....
Kenn was great! He was knowledgeable and very friendly! We would highly recommend.
Richard was fantastic. We really appreciated his knowledge, patience, and attention to detail. He made the experience a pleasure. Thanks Richard.
Kenn was very knowledgeable and helpful during my selection of a mattress. And, yes! I bought one! I highly recommend Mattress Depot in Issaquah.
Richard and Ken are so helpful, professional, and accommodating. They really took care of our mattress and pillow needs. We get next day deliver too!
Richard was very nice to us in getting a new mattress for us. This is one of the best mattress stores out there
Doug knows his stuff. Always super helpful and lnowledgable. Great prices great service.
First mattress had a hole in it.. i had to pay for delivery of a new mattress. Second mattress ($1000 Restonic) magically started breaking down around 6 months(after the 30 day mattress depot return policy). Manufacturer wouldnt honor their 10 year warranty either. Just go to Costco and save yourself about $700. btw.. i had bought the best mattress protector for the mattress as well, so it was spotless and the manufacturer still denied me any refund or any sort of offer.
The customer service my wife and I received at Matress Depot was outstanding. Our salesman, Leo, was awesome. Leo really took the time to figure out what we both wanted which is great since were both particular. He showed us multiple mattresses and even a memory foam that we thought we didnt want but ended up buying, he knew what we needed before we did! We were in the store for at least three hours and he never once rushed us to make up our mind. Our Matress was a huge purchase and Leo completely understood that. Cant say enough about him, sending our friends and family here!
Kenn at mattress depot here in Issaquah was awesome! He was so helpful, answering all our questions all three times we visited. We were hesitant to make a decision after the first visit and he was totally fine with us coming back and when we did, he remembered us! He let us browse but also was there to answer questions. He is very knowledgeable about mattresses and quick to share his personal experiences with his product. This is my husband and I’s First purchase as a married couple and it was a great experience! We are happy to have our new mattress and hopefully more restful sleep! Thanks kenn!
Kenn’s expertise and service were exceptional! We would highly recommend Mattress Depot USA!!!
Richard did very great job and helped a lot to choose great matteess. he is very nice abd definatley recommend him! Thank you so much Richard!
Ken was so good, I shopped all day for a mattress and came back and bought.. he was great!!
It was a great experience, with knowledgeable sales personnel and better than online prices. Would recommend for anyone looking for a mid-tear and up mattress.
Doug was very helpful and informative. Made mattress shopping fun and easy!
Weve been shopping for new mattresses for a while and went to all the mattress stores in the area here as there are several options to purchase a mattress. The last store we visited was Mattress Depot in Issaquah and were warmly greeted by Kenn, the salesman working there.I looked around for a bit and he pulled out mattresses and helped us find 2 perfect name brand mattresses and went over and above to make sure we were happy and went the extra nine yards to make sure everything was perfect.... Oh yeah! He also blew away the prices for the other stores we visited! We got a great deal, the BEST service, and it was smooth and painless where it can be a frustrating purchase sometimes.Theyve got customers for life there now and I only hope Kenn is working there the next time I need a new bed. Great prices, great selection, AWESOME service, and he made some very happy customers!See them in Issaquah on Gilman Blvd... You wont be sorry!!!
Kenn gave us excellent discount again. This is the third time we are buying and we couldnt be more happy.
Was a good complete bed experience learned just what I needed to know. Purchased the right bed for our needs.
This is a small store but I like that it’s locally family owned. Doug was nice but I didn’t like the high pressure sales, I stuck to my guns and bought the mattress my budget would allow! I found out this company frowns on returns but that’s ok, I would still reccomend this company to fam/friends. By the way I received next day delivery😁 and came as scheduled! The delivery guys were super friendly! I like my $349 queen mattress, suits me well!!! And my son likes his his cheap twin mattress lol!
Great customer service! The salesman whos name Is currently slipping my mind was excellent and very knowledgeable about the mattress industry.
These guys are awesome, great prices and I had little problem with the frame I bought for my kid where the mattress needed to be less think. Although it was explicit no return due to special order, they found me a mattress that worked and refunded me the rest.
Awesome salesman described everything we wanted.
Fast polite service. 😎
Bought a mattress not incredible deals but was delivered next day and the delivery was done very professionally.
Doug is helpful.
Doug was awesome