Purchased this ON SALE swivel desk chair for my daughter. This has adjustable height and wheels!! Also available in royal blue and an ivory/light Grey. Under $100

The customer service we received from general manager Rick was absolutely terrific. We ran into a challenging and confusing inventory situation and Rick went above and beyond the call of duty to make sure that we left with a satisfactory resolution. Give that man a trophy!

Delightful staff, very helpful and friendly. Prices are decent- selection abundant.

Such a mixed experience...one employee made my visit bad enough to not return. Very rude and short regarding a purchase over $300. Every other employee was helpful and professional, but this one ruined the overall experience.

Amazing and so nice! Anthony in tech services was SO helpful. He doesn’t miss a chance to help a customer, was busy juggling multiple people while helping me and killing it. Dancing and singing and energetic and friendly the whole way through. Quickly fixed my problem while the Verizon store just around the corner wouldn’t even let me in or help me even when I had made an appointment in advance. Glad I went to staples instead!!

I had a phenomenal experience at Staples.They had everything I needed. What I liked the most was the customer service. Shantell was so swift and professional. Give her a raise!Make Staples your first stop. Its worth it!

I popped in to the print shop yesterday afternoon, while the sales person was on their lunch break. The general manager quickly approached me and asked if I needed any help. I thanked him and told him my needs, and we both agreed it would be the most cost-effective to use one of the self-serve printers, as I had several items to copy and print. One of my documents was 86 pages long and I was having issues printing for some reason. While I was struggling with the machine, the print shop quickly went from completely dead to totally slammed. I felt terrible bothering him for help, but he willingly jumped from customer to customer, putting out fires. I have never had customer service quite like that at Staples before. JT went above and beyond the call of duty and this was hands down a terrific experience!

I like this place. Theres a huge selection of products. OK, most of them arent products I need or want, but its still huge. The staff can be friendly and have often been helpful beyond mere necessity.You might think that the pricing is discount or, even, good. If you shop the specials, you might sometimes be correct, too. In general, though, even the specials are higher priced than you can get them online(*). Keep reading, spoiler coming up...Until the day that Amazon can deliver by drone to my front door (not soon, trust me, you havent seen where my front door is), its good to have a REAL store in town with the supplies you need. Sit quietly, oh tricky ones, here it comes.Staples has lower prices online than in the store.And, store policy is that, if you point out the online price, they will honor it at the store. In fact, theyll match online pricing from other legit stores. So do your homework before you visit the downtown Staples.(*) Example: 32GB USB 2.0 flash drive. Was on special (something like half of regular price) and I had a $10 coupon, as well. Final price was only about $1 below online shopping. Without the coupon, Id have been better off online and paying shipping!

It was good

Staples is a good office supplies store that has for sometime included computers, printers and other electronics products. Staples has a complete range of products for the corporate office and the home office. Prices range from low cost to the high end. There are a many choices to choose from. Some may think that Staples is on the high end side, but you get what you pay for. Staples does have good quality.

The staples team in Ithaca is great. They go out of their way to make sure you can find what you need at the best price. They helped me figure out how to use my printer with patience. They talk me through pros & cons of certain purchases to suit my needs. They do move the store around, like most retail places, but employees are easy to find & most of the time ask me if I need help before I have to hunt anyone down. They provide excellent customer service that is getting harder & harder to find these days.

I usually have an amazing experience at Staples because of my love of office supplies. Today however I did not have an enjoyable time as the man checking me out was extremely slow and added $26 worth of items on to the receipt that I did not have. In spite of this very pleased with the friendliness of the people working there as at least four asked me if I was finding everything alright and if I needed help to just ask them.

I’m continually impressed with the crew at Staples. I frequently use the printing department and Marketa makes sure my printing is top quality. She is always so pleasant to work with!JT is quick to greet you with a warm smile, and goes the extra mile making sure your needs are met! Well done, Staples!

Went in looking for a new printer. The employee asked if he could assist with anything. He was so knowledgeable regarding all the types and styles. Helped me pick out what I really needed vs what I thought I wanted. Very happy with my purchase and the friendliness of all the staff.

Very poor customer service, product selection is actually quite narrow. No reason to deal with them vs buying on-line. A great example of why traditional retail is failing.

Terrible sketchy and misleading service.Bought a chair with a warranty from squaretrade. I bring in the receipt because it was faded. They took the receipt and wrote down some random numbers on the back. I contact squaretrade and they say they cant do anything without a receipt. I go back to staples and they say they cant find the history of the order.I was also told at purchase that I could bring the chair in and have it replaced no problem. When I brought the chair in I was told that it is all handled online through squaretrade.

This is my favorite Electronics store in Ithaca. Better prices than Best Buy and better sales and deals. I go there for all my computer needs and shipping needs as well.

Have always loved staples one stop shop anything you need to run your business and they are great printers to

Considerate and kind staff. Will go above and beyond to help you. Very highly recommended!

Ups counter cant take corporate account numbers, tells you that UPS store in town will take them. That is incorrect. I find that what used to be a great service at Staples gets less and less effective as time goes by.

Everything I need for kids back to school at reasonable prices. They accept coupons and the store is neat, employees are always able to answer questions and find items for you.

Great staff. Very friendly amd helpful. Management always helpful to resolve problems.

The Ithaca Staples is clean and well organized. The staff are very friendly and knowledgeable.

Very helpful staff who were knowledge and prompt with my answers. Be sure to check out the clearance racks at the back of the store for bigger savings.

I love the deals that I get signed up for their text messaging service, and I always use staples for my ink. If you wait for their coupons, prices are great and its worth it.

Staples is my favorite store! I dont always find what I am looking for, but the employees are always helpful. I was disappointed that they closed the store in Cortland.

Great staff. Store donated supplies to causes I care about a number of times which is really awesome.

People are nice I think the store is not what it used to be. Lacks organization

Best staff! Everyone is always friendly and helpful.

Customer service sucks. Only the attractive will be asked if they need help.

Customer service is very good but prices are a little higher.

They are so nice and helpful in this store. Will was especially nice

Currently standing at a desk waiting nobody in front of me but he sits behind the desk in a chair. Why is he not waiting on me?

Excellent Customer Service. Consistently!

Staff is very professional and knowledgeable. Short wait at the checkouts.

Very helpful staff, not pushy. Had exactly what I was looking for

Good employees but really expensive products, back to the internet.

Need helped and thank goodness the guy that helped me was great

Not helpful at all. I have bought 3 or 4 laptops from this Staples store in the past. I am having problems downloading pictures from my phone to the laptop. The manager Did not want the tec Guy to help unless I pay for the help. Never asked if I had a service plan . Witch I do..

Marketa, thanks for your help today, I didnt have the highest expectations coming here today, but your help certainly changed my view of customer service. As a U.S. Army veteran, I salute you!

Apparently the Staples in Ithaca cant follow simple directions, and resorts to rudeness (from the manager, no less) and blaming others instead accepting responsibility. Take your business elsewhere.

Very helpful and friendly staff.

Great for self printing *

It’s a staples

Staples is a great place to buy office supplies.

They charge way to much to fax . $42 to fax. Ridicules!!!!

Be careful in the automatic scanning as the person does not guide you until you make a mistake and waste money

Great customer service :)

Friendly and helpful service.

Good for copies

Good for office supplies

Had what I needed

Nice people

A typical Staples. Employees are few and hard to find for help. I wandered for about 20 minutes before I found a floor employee to help me. Otherwise, its a store like any other Staples.