I completed an online application and request for more information for a 2021 Nissan Rogue on a Tuesday evening and honestly had been car searching for a few weeks - all the sales folks were either snappy or didnt have inventory. I had no expectations but felt it was worth a shot. I heard back from Neal Kotlarek bright and early the next morning. He reached out to learn about my needs, wants, and what I was looking for and then went into next steps. Often when you connect with a car salesperson, you feel pushed or rushed - I felt none of the sort with Neal. I felt like he was genuinely interested in helping me vs making a sale. I work from home and he was also very thoughtful with the times that we would connect with updates and making an appointment to come in and look at the vehicle. By Saturday morning I was driving away in Ruby (thats her name). Not only did he make the experience feel natural and fun, he made it special. When I arrived Neal and Matt Walsh had a bow on my new truck and were ready to take pictures. Then we spent time going over the paperwork and all the business details - and then we went and took more pictures! My mother came with me and they were very welcoming to her as well. Even Kathi at the front desk was nice. It was about an hour drive from me, but I am telling everyone who compliments my truck and that I know that it was absolutely worth it. If you are looking to make a new purchase or lease - this is the dealership to go to! My experience with this team was remarkable. I felt like more than a customer and I am sure that you will too.

I had an awesome experience with Nissan! My salesperson, Jeromy, was very attentive and helpful. I spoke with him on Monday morning and I was picking up my vehicle by Wednesday! He listened to what I needed done and was very concise with getting the deal closed. I would highly recommend Jackson Nissan~ ask for Jeromy!

Best experience ever!!! Everyone was extremely welcoming and so kind! Finding the right car for me was very important and Jeremy was extremely knowledgeable and committed to find me that perfect car. I drove away a very happy lady!

I have only good things to say about Jackson Nissan. My salesman Neal was amazing he was so kind, courteous and just the best. He truly listened to what I wanted. He made that happen. I love my 2020 murano. The whole staff have such excellent customer service.Thank you for making me feel like I was family.

I went in this dealership. I had a Nissan Rogue rental and I could not figure out the navigation system and the phone connections. I walked into the dealership, the receptionist asked if I needed help. I told her I was not a customer but I needed help with navigation system. She got me a salesperson that was a tech savvy Guru. His name was Ken. I told Ken that I was not a customer. He said I will help you. Help me he did, he was very patient and showed me how to work the different systems that I had trouble with. He also said give me a call if you have trouble later on. Excellent customer service and I wasnt even a customer!

Neal Kotlarek was an amazing sales person during the purchase of my 2021 Rogue. Not only was he kind, courteous, and knowledgeable, he helped made my transaction quick and smooth. I told him I was never in and out of a dealership buying a car so fast. He introduced me to Jessica the service manager right before he went over the Rogue in great detail. They are all so kind at Jackson Nissan and made me feel like family as I was there. I highly recommend Neal, and the whole Jackson Nissan team to handle all your buying fixing needs. Thank you all so much and I love my new Nissan Rogue.

Raleigh is great. He went above and beyond. I got a great price on my vehicle. My only issue was that I wasn’t sold on the rims the car had. Raleigh paid to have the rims sandblasted, powder coated, and painted the color that I wanted so that I would be happy with the purchase. My Range Rover Sport was delivered to my house and I couldn’t be happier.

We went to 3 different dealerships when looking for a vehicle and Jackson was by far the best. All of the staff we worked with were so customer-focused, Jeromy and Raleigh were great!

I had lost my key fob to my 2016 Nissan Altima, I called Jackson Nissan was put in touch with the service department, I spoke with a very friendly and outgoing lady named Jessica she is a hustler and very polite and kept me up to date on the work being done on my car, also they took care of a recall that I was unaware of for the hood latch. I give many thanks, to the lady at the front desk, Jessica, and of course the mechanics who worked on my vehicle thank you so very much I will highly recommend you and I will return for oil change, and a couple other repairs thank you so much Jackson Nissan, also may I mentioned that the sales people who were walking ask if I needed anything, or maybe even a quick conversation now that service the way it should be. Thank you

I recently purchased my 2nd car from Jackson Nissan and Ken Tripp. I have always been treated with respect and have been very happy with all aspects of my experiences there. Ken goes above and beyond to assure you are comfortable with your buying decisions and is always available for questions and assistance after.

Went to buy out my lease for my 2018 Titan midnight edition. Jeromy was friendly, patient, knowledgeable and showed great customer service. The process started of difficult on my own behalf, however Jeromy and the rest of the team at Jackson Nissan assisted in getting things on the right track and made the process less difficult. Overall the team at Jackson Nissan is one of the best and as long as they and Jeromy are there I’ll continue my business with Jackson Nissan.A++++++++*

Jeromy and the Nissan staff have always been very accommodating, helpful and honest the past several years that we’ve done business with them. And we will continue to go back in the years to come. Thank you so much! I love my new Rogue!!

I want to Say Thank you So Very much for The BEST experience buying my vehicle with Jackson Nissan. I want to Say a SPECIAL Thank You to Jeromy Kelley for assisting me with my purchase and being patient with my Pickiness. But it paid off. I absolutely LOVE LOVE LOVE my 2014 GMC Acadia. I have never experienced such kindness buying a vehicle from a dealership as I did with Jackson Nissans. Very Friendly atmosphere and They make you feel appreciated. I also would like to say a Big Thank You to Neal Kotlarek and Raleigh Herron for your kindness and help as well. Thank You Again Jeromy. I am forever Greatful for All of your help buying my New Whip ☺️☺️☺️☺️

If you want to be treated right see Ken Tripp. You won’t be disappointed. Easy no pressure treat you like family throughout the entire process. My wife and I couldn’t be happier.

I had a great experience when I visited Jackson Nissan. Associates where friendly to me and my family. I found a great SUV for me and my five sons at a great price. Ken Tripp was a awesome sales consultant. I give him five stars on service. He answered all my questions and concerns!!!!

Ken was super helpful in a complicated situation. The team here is great! I had an out of state cosigner, which a lot of dealerships were having issues figuring out. They got it done and got me into a brand new car for ehat I would have been paying for a used one.

I highly recommend Jackson Nissan for their customer service! My 2020 Murano was having a problem accelerating and was therefore unsafe to drive. The dealership near my house could not get me in for 2.5 weeks. I was really stressed because I was going to need to rent a car for $533/week until my car got fixed. Then I called Jackson and spoke with Jamie. He was understanding and thoughtful, and squeezed me in the same week! The work was done really well and Jamie explained it all to me in an easy to understand way. I highly recommend this dealership and will return again even though they are thirty-some miles from me.

My experience was top notch. The transition from trading in my Yukon to purchasing the Rogue was so smooth. Jeromy and the finance manager were great to work with. I also liked being able to purchase from a local dealership! Thanks so much!

I have only good things to say about my experience at Jackson Nissan. I purchased my Nissan Murano from Jeromy recently and he was able to expedite adding seat heaters to my vehicle. I also received top dollar for my trade in, negotiating was quick and simple. Matt made sure all the paperwork was completed in minimal time AND my vehicle was delivered to my doorstep eventhough I am an hour away from the dealership. Great job guys...Ill be back when I start shopping for a Z car next year.

After a year of shopping around to find the best fit for us, both in type of vehicle as well as buy/lease, we were 100% satisfied with the entire process and staff at Jackson Nissan.Ken Tripp was an excellent salesman! We never felt pressured into a sale as we did at so many other dealerships. He was patient with our (my) indecisiveness. He listened to what we were looking for and never tried to put us into anything other than that.Raleigh Herron the GM noted the features and services we were looking for and amount we were willing to spend and made it happen (darn close).Kathi ONeill (receptionist) was always very pleasant to speak with and greeted us with a genuine smile!I am positive all of our future encounters here will be just as pleasant!We love our New 2021 Nissan Murano!!

Ken was awesome! Very informative and helpful but not pushy in anyway. He followed up with me after my test drive asking if I needed any questions answered or more information. Prior to my purchase we were able to get as much done ahead of time before I picked up my car. Neal, Nissan’s finance guy, was helpful, friendly and very organized with all the paperwork to close the purchase. Very happy with my experience with Jackson Nissan. I would highly recommend if you are in the car hunt, to see and talk with Ken. You will not be disappointed.

I recently bought a new/used vehicle from Jackson Nissan and couldnt have asked for a better buying experience. The sales staff was really understanding of our needs in a vehicle with out pressuring us out of our budget. They were able to show us a variety of vehicles that matched our criteria and helped us make an informed decision on the best vehicle for our family. Their finance department worked to get us an amazing rate and prepared all of our paperwork for a hassle free delivery!

I wanted to highlight one employee in particular who went above and beyond and delivered excellent customer service. Jess was incredibly knowledgeable, friendly and patient with every one of my questions. When I found out she had been with the company for less than a year I couldnt believe it. The level of knowledge she had and the way she communicated with me about the updates and status of my transmission repair is something I would never expect a non-mechanic to know. I would have believed she was in the business for more than 10 years. Nissan is lucky to have her.In fact, when I purchased my car from Nissan in 2015, I had a terrible experience and had ultimately decided I would not be a return buyer. The salesman sold me a car that met my two key conditions I provided: 1) heated seats, but not leather, and 2) automatic car starter. When I got home and could not figure out how to start the car I returned to the dealership and the salesman discovered I did not have an automatic car starter. The manager asked if I would help pay for half of the install and said that it would have to be installed through a third party - not through the manufacturer. After discussion, they agreed to pay for it all, but after I asked about the extended warranty I bought through the dealership and how that would be covered if a third party was involved with any work on my car, they said if it was deemed that any issues arose because of work done by the third party that the warranty would be void and that the third party would be on the hook for any damages and that I would need to work through them. They also decided the work would be done by a shop that did not have a website or facebook page, so I wasnt confident in their work or ability to stay afloat long-term to even potentially handle any issues. I ultimately decided to walk away with a car that did not have the automatic car starter I was sold and the mindset I would never do business with Nissan again.Luckily, my extended warranty brought me back in for work that would be covered on my transmission. Jesss professionalism, knowledge, patience and extra effort to make my experience 5-star has shifted my mindset (and she has no idea of my prior terrible experience through the dealership - and is the reason my likelihood of revisiting the idea of purchasing another Nissan or recommending to friend is even likely vs definitely not ). I understand the dealership is also under new management. I want to thank Jess for an amazing experience.

Had a really good experience with Jackson Nissan. Jeromy Kelley was friendly, efficient and the whole process from start to finish went smooth. Felt like I got a good deal on my trade-in and my new purchase. Thank you.

I was searching high and low for a F-Pace. I finally found what I was looking for 1100 miles away from my residence. From beginning to end Jackson Nissan Ken and the sales manager were up front and honest. They kept in contact and made the transition of purchasing my vehicle one the best experiences. You can’t put a price or miles on honesty, integrity, and overall great customer service and satisfaction!!! Thank you Jackson Nissan!!! You Guys Rock!!!!!

We love Jackson Nissan - this is the third vehicle we have leased from them and the customer service is fantastic! From the Receptionist, to the Service Department, our Salesman Jeromy, and the Finance manger - all are extremely friendly, easy to work with, and make us feel right at home. Great prices, great service, great customer care, and great people! Thank you Jackson Nissan!!

The entire staff was great to deal with. We called to inquire about a used vehicle, and Jeromy had it out front ready to test-drive before we arrived. We drove an hour out to Jackson for this vehicle, and they made it worth the drive. Appreciate the smooth experience.

Excellent service. Very informative service lady. Would definitely have car regularly serviced here if I lived in area.

My wife went to Jackson Nissan because she saw a 2015 Ford Fusion SE on their website. The salesman Ken helped her with the sale. She brought the car to the house for me to look at it. Right off the bat I noticed an exhaust leak and then checked out the engine, the oil needed to be changed I could tell just by the smell. Ken took money off for the exhaust but said the car did have an oil change and referred to a check list. After my wife purchased the car, I checked the oil life of the car, it was at 20%, so much for their check list. My wife picked up everything for me to do an oil change. I started doing the oil change and quickly found out what my wife was in for. The oil filter was seized on, I spent most of our holiday weekend fighting with it, that filter is not coming off. I have 45 + years working on cars and trucks I knew that the check list was fabricated. After she drove the car, more than a test drive, she noticed a noise in the front passenger side. I drove the car and that noise is caused by a worn strut. I am so glad there is a check list. So my advice to my wife is sell that POS ASAP. Needless to say my opinion of Jackson Nissan is that they are not a reputable dealership. When it comes down to their used cars, they fit the used car salesman stereo type. My opinion of their check list is its only legitimate if you get up from behind the deck and actually go look over the car with check list in hand.My wife will be calling the dealership when they reopen after the holiday weekend to see if they will step up and, at the very least, fix the oil filter problem. Ideally replacing the struts as well.UpdateWe took the car to Jackson Nissan Monday morning, after the 4th of July weekend. The service department did a good job fixing the oil filter problem and did an oil change for my wife. Additionally, she has a problem with the car shortly after leaving the dealership, the service department took the car, checked for the problem and corrected it without a problem. Needless to say, my opinion of the service department has changed. I am pleased with the professionalism and customer service of the department.

Had an awesome experience buying a vehicle from Jackson Nissan. We live in South Carolina and my wife wanted a white armada platinum with tan interior and a few other features so we found this one at Jackson Nissan. Jeromy was awesome to deal with and we negotiated a great price quickly and he turned me over to the finance guru Neal. He got my paperwork all done with SC taxes and it was a smooth process. They delivered my car from Michigan in a timely manner. Big kudos to both Jeromy and Neal for making this a great experience. Also got to deal with Raliegh who was super nice in ensuring that this was a smooth process and delivery. Best car buying experience we have had and definitely recommend!!

I just traded in my 2018 Rogue for a 2021 Rogue. I am definitely a Nissan loyal person. This is my sixth Nissan purchase. Jackson Nissan made the process seamless. Every detail from beginning to end was smooth and stress-free. Jeromy took the time to answer all of my questions without making me feel rushed or pressured. Great experience and loving my new vehicle.

Recently purchased a 2019 Nissan Pathfinder. Its beautiful! Jeromy was so easy to work with - very responsive and we were in and out of the dealership the day of the sale within an hour. Everyone at the dealership was friendly and helpful! I would highly recommend purchasing your next Nissan at this facility. Thank you!!

My experience at Jackson Nissan was enjoyable from the minute I saw a vehicle that I liked online. The salesman, Jeromy Kelley, was great to work with, from setting up a test drive, answering all of my questions.. then, when I decided to purchase, the process was the smoothest, easiest purchase of a vehicle that I have ever had. I was impressed!

It was wonderful. A great dealership with more than fair service prices.

Jeromy and the rest of the team made my husband and I feel comfortable and did an amazing job helping me find my next car. They were honest and did not push us on a purchase. This is 2nd time we purchased a vehicle from them and will continue to do so in the future.

The service department took care of all of my needs. I came in for an oil change and they reminded me of a recall and took care of it in a timely manner. Jeromy in Sales set me up with a couple of vehicles to test drive while I was waiting. Nice work Nissan. Great way to utilize my time!

I have never had a bad experience here. Jeromy is super nice and friendly. I love my car and purchased it after 3 year lease.

We just purchased a used vehicle for our teenage daughter had a great experience with Ken and the team at Jackson Nissan! Kens communication was prompt and thorough, and we had no surprises when it was time to sign the paperwork. My daughter is thrilled with the car, and we would definitely buy another vehicle from Jackson Nissan.

First new car in years. Price was perfect for my budget and my Kicks is just what I needed! You guys are Great!

Jessica in service was super sweet and helpful!The staff was very nice, I was greeted by many of them while waiting in the service area for my car. Great place great people :)

I recently had service done on my vehicle and what a joy it was! The staff was very friendly, kind, and listened and answered all of my questions in a professional manner. The service done on my car was also done in a very timely manner. So glad they are right here in Jackson, MI.

Excellent Service person! Friendly & gave excellent explanations of various services. No pressure to get anything done however which was the BEST part!

Jeromy was very friendly and extremely helpful with all my questions. He made the entire lease and buy out process easy to understand. I am very happy with my purchase and experience.

Jackson Nissan is thriving under new ownership! I recommend dropping in if you havent been by since the renovation - theres a clear difference in quality, and theyve updated their inventory as well. I worked with Jeromy, and had a great overall experience.

Jeromy is amazing! The team here will work hard to help you get what you want. I highly recommend this team.

Was a wonderful experience work with Nissan in Jackson Michigan!Great staff,positive and happy people to work with !Thank you Raleigh and Neal for helping us and help us to do this process!Im very happy with my new Nissan Rouge and very happy with the service you guys provide to us!

Very friendly customer service. The salesman put their all into getting you approved. Highly recommend Jackson Nissan!

Friendly, knowledgeable, helpful sales person. I would DEFINITELY recommend Jackson Nissan to my friends and family. Jeromy Kelly, my sales person was the best

Very good service. Very polite and they were all wearing masks. My car was checked over and I feel confident in what was completed

I recently purchased my new BMW from Jackson Nissan, my salesman Jeromy and his manager Raleigh were excellent. They were very knowledgeable and helpful throughout the process and they really helped reduce the stress I was feeling while buying a car. This has been a great experience for me both during and after the sale. I highly recommend you see them for your next car!!

This was by far the best car buying experience we have ever had.Thanks Jeremy and Neal.

My husband and I were very impressed with everyone we came in contact with, from Jessica, to Will, to Jamie, etc. Thanks again for superb service. You all rock. See you all soon.

Bought a new 2021 midnight edition fronter traded in a 2019 fronter got a good discount on the 2021 and a fair price on traid in on my 2019 and love the new truck thanks

Very pleasant new car experience! The salesman, Vinh Phung, knows the Nissan products extremely well. We bought a new Rogue. Thanks Vinh.

It refreshing to have a dealership not pressure sell. Thanks to all. We love our Altima.

Recently purchased a used vehicle. Extremely pleased with the entire transaction. Will definitely shop here again.

Jessica in service was incredible. While their “techs” didn’t have much idea about the issue I was trying to resolve, I was amazed to see how willing and helpful Jessica was over the phone to go over various options with me for my Armada. Hopefully this is indicative of a turning point for this dealership in terms of great customer service. I wish someone in service technician Would’ve spoke to me too but in terms of my interaction with Jessica I am very happy.

I had an issue with my Nissan and the forward collision sensor going off. I took it into service and they hooked it up to the machine and reprogrammed it. A few days later the sensor started acting up again, so I called to bring the car back in. The service manager was booked out for a few days but I told him I was going on a trip the next day, so he said to just come on in and they would work my car in to help accommodate me. They got the car in and found the sensor had a faulty wire and got it replaced and got me back on the road so I could take my trip safely. Thank you guys for being so accommodating and helpful!

Bought my second Rogue ! I love it ! The staff was helpful,courteous, knowledgeable and made me feel comfortable with the whole process !

Jessica was great! Very welcoming and she let me know tentative time frames. The transmission and radiator coolant services finished up more quickly than anticipated. Outstanding job all around!

I bought a car last year around the end of summer, I’ve only gotten to drive it maybe for a month. It has an electrical shortage and drainage in the battery and the dealership thought it would be a great idea to send a 19 year old home in a car that won’t start unless it’s jumped everyday😆thank you nissan!! What made me write this today was that I was driving to work and the radio, the lights, EVERYthing went out and my car completely died. Thank you for letting me drive off the lot with a car I can hardly drive AND have to pay for! I normally would never bash anyone or any company, but this is wrong. Give yourselves a pat on the back for this one!! Lmfao

I bought a used Ford cargo van with my credit for the first time in my life at Jackson Nissan.I applied for auto loans about 20 times at other car dealer shops but they were all denied even though I had credit score 720the reasons were1) I made my credit card only 7 months ago2 )I had a very thin profile with little credit historyThe finance manager(sorry I forgot his name) at Jackson Nissan already knew what my problem was and connected me with 2 banks(Ally bank, Capital One) and got me approved from Ally bank. In addition, he explained all the details for me. Other car dealer shops never explained me why exactly my auto loans were denied.This vehicle will be used for my cleaning business and achieve my american dream !!I really appreciate for your help !!

Friendly and professional staff. Had a great experience with Jeromy and Neal. We love our vehicle and highly recommend them if your looking for a new or used car!

Unfortunately my husband and I did not have a good experience with Jackson Nissan. I didn’t feel that there was any organization or communication with in the facility. It all started before I even purchased my vehicle they claimed that he vehicle wasn’t available and there was a price difference from online to in person price. The vehicle was indeed was there and available for purchase it was just in service. I was then told it would take 1 hour for an application approval for a loan however, it took well over 4 hours and I never received a phone call I returned on my own a little after 5:00 pm. Upon returning learned I was not approved and would have to go to my credit union the following morning. The next day I returned and our salesman wasn’t there. No one new anything about the vehicle I was purchasing it was very frustrating. Again we waited another couple of hours along with signing paper work. We finally got the keys to leave only to get home and I can’t lock my car. I call them back and I was told oh come on back we will change the batteries. We go back to Jackson Nissan and was asked did you know you had another set of keys. No we did know there was another set. We then had to wait again this time was another hour at least because the boss was showing someone how to use their new car. Then 13 days later lights began to come on in the car. Called them to see what I could do and was given suggestions. Well some of the suggestions should have NEVER been suggested. Things told to me that I knew were absolutely not true! Was given the opportunity to bring it in to have it looked at and was told the lights came on because of a low voltage code. That still doesn’t make sense to me. Well anyways sorry for the long reasoning but I do not feel like I would return. This wasn’t the best experience and on day 13 of having the vehicle being told basically deal with what was happening instead of trying to help someone out!One last reason my niece just also had a terrible experience so therefore I would NOT recommend Jackson Nissan to anyone!Side note I do like my new car!

Ken tripp and the team at jackson nissan are very professional and made car buying very easy!

The service department at Jackson Nissan is great. Their prices are fair and service excellent.

The staff was polite and honest, made for an easy buying process!

My wife and I had an AMAZING experience with Ken (sales) & Neal (finance) recently while purchasing a Certified Used car. We couldnt recommend them enough (pandemic or not). If we could give them more than a (5)* rating, we would. Congrats Jackson Nissan for having (2) such wonderful staff members, thats a sign of great leadership as well Raleigh (Used sales manager). Go JN - Ken, Neal & Raleigh!!!

Jeremy was great to work with. The whole team did a wonderful job from the finance department to the shop guys making sure our new used car was looking showroom worthy.

I went in for an oil change and they were fast and friendly. Jessica was very helpful and explained everything about my vehicle

Jessica in Service made me feel like I knew her forever. She was wonderful.

Awful. I test drove a vehicle there and my wife noticed the check engine light was on. Told salesman, who assured me he would have whatever it was repaired. Thinking that I was being wise, I asked him to repair it before I purchased it. Got the vehicle back, and check engine light was off. A couple months later, took it to the shop for a coolant and oil leak. The mechanic told me there were codes in the vehicle. I said that it was strange that the check engine light didnt come on. Upon further investigation the mechanic called me and told me that he found the check engine light taped over from the inside. It was on the whole time. Complete frauds. I have filed a complaint against them with the AG of Michigan and will possibly be seeking out a lawyer for this too.

Very fast service. Sales dept very helpful and knowledgeable about Pathfinder towing as I am thinking about it as my next vehicle

Everyone that helped me in the process of buying my 2020 Nissan Murano Platinum did more than exceeded expectations. Thank you all!!

Very professional, and knowledgeable. Got me in and out in a timely fashion.

Ken Tripp was amazing. He was extremely helpful, quick to answer questions, and very thorough. We would definitely buy a vehicle from him again.

Service is friendly and truly cares about getting the job done for the customer.

Great purchase experience! Straightforward, no hassle. They did all the work, we just went on to pickup our beautiful new Murano and sign the paperwork. Beautiful, clean dealership with a courteous and professional team. Highly recommend! Btw, live in Macomb Twp and bought from them - would do it again!

Michael Bennett-Norman in the service department was excellent! He answered all of my questions in a way that i could easily understand and was very patient and kind. Highly recommend, Awesome customer care!

Very nice. Jeromy Kelley was awesome and so was the rest of the staff. i would my friends and family there. love my car i bought

Had a last minute oil change without an appointment.. Was accommodated with a 15 minute delay. Awesome.

The service department at Jackson Nissan is a disgrace to the Nissan name.  The day I showed up to have my vehicle serviced, there was a sign on the door stating their license had been pulled by the State of Michigan.  There was an employee on premises who assured me it was a paperwork issue and that they would be back up and running by the end of the day.  I gave them the benefit of the doubt and left my vehicle there for service.  The diagnosis was bad fuel and I was told to drive it for approximately 500 miles and that would clear out any bad fuel.  I had a bad feeling when I pulled out of the dealership and my vehicle stalled, but again, gave them the benefit of the doubt since they performed diagnostic tests.  Needless to say the vehicle did not show signs of improvement after several hundred miles so I made a follow-up appointment with Graff Nissan of Okemos.  Graff Nissan provided EXCELLENT service and diagnosed the problem promptly.  I called Jackson Nissan and asked for a refund because they clearly did NOT diagnose the problem, yet charged me the diagnosis fee.The service manager at Jackson Nissan was patronizing and unprofessional.  He clearly studied up all manner of excuses for poor service and attempted to blame me for their shortcomings.  Clearly my $124 is what keeps them afloat since they value money over their reputation for quality service.

Slow on the I.OU. agreement but eventually fulfilled their promise after 6 months.

I had a full service oil change, tire rotation and front brakes replaced as well as the rotors..Im very pleased with the work performed on my 2017 Sentra..

Vihn was so helpful throughout my process!

I cannot express enough my gratitude for Neil and Raleighh. I didn’t have the perfect credit or situation for buying a car. They were AMAZING at helping me through the process. Not one time did they give up on me and I appreciate that. They also helped me get the best deal possible for my needs. If you want people that actually care about YOU and getting you the best deal possible, these are your guys!! Thank you Raleighh and Neil!!!! You rock!

I bought a Nissan maxima here. Brett was my sales person. Great guy. Worked very hard for me. And went above and beyond what is normal at other dealerships. Wow A+ Brett! 😀

Great staff friendly clean lot and showroom bought a car and am totally happy

My wife and I worked with Jeremy to find a good vehicle after my last one was totaled. We found one we love at a good price. Jeremy was knowledgeable and a joy to work with.

Had a exceptional experience at Jackson Nissan ! The sales manager worked with me and my budget and got me a car I love and can afford. Would highly recommend this dealership for anyone looking for a honest deal on a car and excellent customer service .

Ready to help solve a problem or try to.

Fixed quick and friendly service. I noticed that they forgot one thing I had requested but they fixed it quickly and I was on the road again in no time.

I would rate Jackson Nissan service an ZERO. I work an second sift so my wife takes care of our business. Taking our 2011 Traverse to Nissan for warranty work four weeks ago . They replaced the rack and pinion steering because it was sticking. Replaced it then started to leak so we had to return the car. Drive it home about 5 miles .Checking power steering fluid to find out no power steering fluid.the service manager Jamie Ballard was very rude. I would not take your vehicle do Jackson Nissan for repairs.

I had great service from Mike Newman and he was amazing! i would definitely come see Mike for another vehicle! Collin was amazing too

Nissan doesnt even deserve one star. Nissan is junk will never own one again and if Grant was still here he would get an earful. Never again will I go to Nissan. Will not take it back in 2 transmissions in a year.

Oil change. Did a good job. Supposed to have free oil changes for 2 years but was told that was with the old dealer not with them. Still only charged $9. Not bad. Did not wash the vehicle.It seems when a dealer gives you a service commitment, that should continue even if the dealer has new owners.

Met with Jimmy and Rolly and test drove their 370z. They were to the point, responsive to our feedback, courteous, and without the feeling of too much pressure

Great dealership Super friendly and helpful . Jackson Nissan Was able to give my family a safe car for our kids to drive! I would recommend to anyone to go in for yourself and experience the new ownership of this facility. It is sad that people use reviews for their own personal attacks on businesses or individuals so they can tell their one-sided stories all the time.

Michael Norman, was a great help when I was calling with multiple questions. Michael was very patient and kind while addressing my concerns.Thank you for the wonderful customer service.

I called inquiring about service and spoke to a gentleman named Michael! He was very helpful and made everything easy to understand! I will definitely be returning for service at your facility !