Anthony was knowledgeable, efficient and overall super helpful. Really appreciate the good service!

Patrick was great. I wasnt aware that the beach store manufactured hydraulic hoses!! After the store on Atlantic told us no masks, no service, I decided to move our business elsewhere. Glad to keep our money at the beach. Thanks guys!!

Its been a while since I visited Napa. I remember now. The customer service was and is in need of improvement. Today I visited your store on 3rd st, Jax beach, 32250. First I placed the order online. I received confirmation email. After 1 plus hours, I never received notification from store (supposed to be ready for pickup in 30 min). I called into the store and explained I had placed the order online, and wanted to verify availability before making the drive. After quite a long time on hold while it was being checked, item was confirmed in stock. Upon arrival (no one said hello) I explained who I was, and what I was picking up, and again that my order was online, I had my cell phone in my hand with order number at the ready. The associate retrieved the part and rang it up and then told me a higher amount due than my original confirmation email. When I re explained the order was online and offered the order number, I was told (by someone else) the online order really doesnt guarantee anything, and to get any available discounts, I need to pay online, even though Napa sent me an email stating the amount due at the store. After some discussion, the adjustment was made. I thanked everyone upon leaving. No one said anything. I can tell from the experience, that Napa must be having troubles, at least that store. Never again will I bother them with my automotive needs.It was once believed that giant retailers like Sears, Montgomery Wards, K Mart, could NEVER fail. Napa, If you cont take care of your customers, someone else will.Management may want to have everyone reacquaint themselves with the Golden Rule.

The manager mumbles. Very inappropriate. Everyone scattered when I walked in. No help. I was told to go charge my battery at home. The Manager Patrick ignored me and dealt with personal instead of the customer. He fumbled and just after said its your problem. If Chad was here this place would be better.

Love my Napas, always helpful. And they go to great lengths to get you your parts asap. No matter how far they have to go to go get part for you.

Great customer service and very knowledgeable. It might be small, but they carry a lot of items.

Good customer service,Always on top of things. Friendly and clean environment.

Got my part in the day and they said they would with the best price. Ty again John g

GreatI wouldnt go anywhere else.

I own old cars and often end up chasing unique parts or fittings. These guys are the best at helping me solve problems and in case they cant help - they have referred me to a business that could make the parts. GREAT customer service !!!!

Patric an alex are awsome

Napa is the best

The staff are friendly and helpful. Chad was great! He installed a new battery for me that was in an unconventional location. I very much appreciate him going above and beyond.

Not one employee was wearing a mask when I was there. Older employee was being snotty when my son pointed out the part he gave me wasnt the same as the one we needed.

Very good and fast workers

I drive past several auto part stores to get here! Their staff is the best at the beach and they are a wealth of information.

I’ve been using this Napa location for years. Chad, Chris, and Anthony are the upmost professionals in their field and have never failed to meet and exceed my expectations. They have earned my loyalty.

Awesome place. I ordered the wrong part and when I got there Chad took care of everything. Definitely would recommend. Fast friendly service and they have the right parts. Thank you

Came in with an odd part request and they had exactly what I was looking for. Will definitely be back for future part needs!

Shop guys are nice and helpful but no reason for this store to be in this location. Bad location for an auto parts store and then delivery guys drive thru the neighborhood way to fast. Time to this store to spot that makes more sense logistically.

They had 5he parts I needed and it was fast and easy

These guys were helpful, but dont expect a professional, corporate environment.They were bantering across the store about their hobbies. It gave the store a mom and pops feel.

Whats not to like? They have always had what I need, well usually anyways.

They dont have it you dont need it and they will order it

Good

They have what im looking for or get it for me asap

Always has the right quality parts.Well trained and knowledgeable employees

Privately owned these days, I like it but limited inventory. Ill keep trying when I can.

Helpful and knowledgeable staff, can get the part you need fast.

Both times Ive been there to get a hydraulic line may they could not do it

Good guys to know when you need good auto parts

Staff is very helpful & patient with folks who arent auto knowledgeable. There prices are the best in town!

They know what they are talking about! Bruce is always helpful.

They installed a new battery for me. Good service!

A real old school NAPA! Knowledgable and humorous staff in this well stocked store, thanks fellas!

Very happy with jaxsonville Beach Napa location

Helpful and very professional mechanics.

They have every part Ive ever needed.

Typical NAPA. Decent auto parts store.

Super helpful staff and convenient location.

They even didnt have a batteryNice

Found they had a generator which they held for me ahead of Irma, friendly staff and helped with the loading to boot

Excellent service from knowledgeable professionals.

Helpfull and knowledgeable employees

Knowledgeable staff and parts are in stock

They where friendly but didnt have what I needed

Have hard to find parts for cars and trucks

Good stuff

Has parts and stuff

Customer service.