Great store. Collin is a true pro. He took the time to explain to me why I was having the issue I was having, and gave me more than one solution to solve it. I learned about the Jetpack and a more tailored service plan. Very happy to know I have someone dependable, and that I can trust, working for my service provider.

Thanks D’Nejah! Your friendly personality and awesome communication skills made our experience with Verizon a great one. You took a bad situation and lengthy transaction and made it well worth the wait. You are an amazingly patient person!!

D’Nejah did a phenomenal job helping us get my son’s phone set up by getting us the best rate. She was friendly and had a great sense of humor, thank you for your help!

Lexi was so helpful! She knows what she is doing, is very professional & has a great work ethic. I had a couple questions & she was eager to help me!

D’Nejah was great with customer service. SHE made my experience with Verizon very well worth it !! Thanks girl I truly appreciate it ❤️❤️❤️

D’Nejah was great with customer service.Very good at sellin items.Has a cute baby

D’Nejah was awesome she was very helpful and patient with me I didn’t know any of my passwords she took her time and help me get everything reset and got all of my photos, contacts, and apps from my old phone onto my new phone. I’m so grateful to get rid of my old phone. Thanks D’Nejah.

D’Nejah was very helpful and answered all of our questions! 100% recommend going to her!

DNejah Green-Meredith, she was very helpful, cheerful and patient. I would highly recommend her.

Well for Gods sake...cant actually do anything with your orders in store...what a waste of time.

I went into Verizon in Jefferson City 9/10/2021 I was helped by D’Nejah. When I say a angel from god loved her she helped me set up two phones from iCloud, to number porting to porting all of me and my husbands pictures over I could not be more happy and confident about my new purchase thank you so much D’Nejah and the staff at Verizon .

Collin was a pleasure to work with. He was very knowledgeable on the products and he made our transition to a new cell provider very smooth.

Austin Golden did an amazing job. He knew what he was talking about and really helped us out with our purchase.

Verizons sales representatives, were professional, and respectful. They were able to find the phone, that I was looking for, had it activated, and I was out of the door within an hour. The service was quick, and accurate. Any questions I had they were able to answer, with complete resolution. Matt Carpenter was the sales agent who assisted me. I highly recommend them.

Lexie was great to deal with. She was very helpful in explaining everything to me and answering my questions. She even offered to come in on her day off to help transfer stuff from my old phone to the new one when it comes in. Great service!!!Now for what I feel is the downside. The five star rating I gave was for Lexie and the great service she provided.So I also purchased two other phones for my in-laws. One phone my wife had to bring back to get help with in transferring contacts and switching SIM cards. Lexie was busy at the time so another employee told her that he could help her but she would have to pay $35 because he didnt do the original sale. So basically because there was nothing in it for him, theres an extra charge to help do something that eventually Lexie got done in 5 minutes? Tells me that the only thing that mattered to this employee was commission.So from now on Im only dealing with that store is if Lexie is there and if not, hopefully she also works at another Verizon store, even if its further away.

Went in to transfer service and Tatum was great! She explained everything step by step and made this process that would normally dread more enjoyable!

Good service, knowledgeable staff. Theyll work with you as much as they can. Remember, they are still sales, they want the sale and will try their hardest

We went in to buy new phones and hotspots. Corrie made sure we got the best plans, phones, and hotspots for us. She was very patient and helpful when switching us over to Verizon from our old carrier. We were able to get switched over and are very happy with our new service. I would 100% recommend that anyone uses this store and Corrie to get service.

Scammers! NOT AN AUTHORIZED DEALER! Will not honor Verizon price matching. Will not accept returns on unopened Apple products when I didnt even leave the property.

Collin at Verizon Wireless helped me get on a new phone plan after having to deal with sprint for so long! He explained the plans to me in amazing detail and explained all the benefits of signing up, and let me know about the good deals they had going on as well. He took his time with me and made sure I was happy with my purchase before walking out of the door. He was very happy to answer all of my questions and made sure I fully understood my plan! He helped as much as he could and I appreciated that so so much! I recommend everyone who’s anyone to go to him if you’d like help getting a new phone or if you’re thinking of getting on Verizon’s plan. Great service! Thank you!!!!

Great team.... they got me all set up and I didnt cost mr a arm and a leg

Lou was a GREAT help today!! Highly recommend her

Collin Chilton was absolutely amazing! He was incredibly helpful, kind, and very professional. Anyone who needs help go see Collin at Verizon on Missouri Blvd!

Me and my boyfriend/fiancee Rodney Thompson both went to Verizon cell phone company to pay cell phone bill for this month May 11th,2021.

I can into the JC Cellular store this afternoon and was helped by a very knowledgeable and pleasant individual. Lou Smith. She was in for helping a very confused and disgruntled customer. So it went like this, I expressed a problem and she addressed it with a smile and speediness. Then she continued with the Second, Third, Fourth, Fifth maybe there was a Sixth, I lost count. She address each one with determination and positivity. My thought was when entering the store, due to past experience, I was going to end my phone pkg with Cellular. Needless to say, I walked out with a smile and happiness I haven’t had with my phone for years! If you need more details of the problems she solved or fixed for me please speak with her. I am so grateful for Lou Smith. I hope this will forward to the proper manager for recognition of the great employee you have working for you! Again thanks to Ms. Smith for her patiences as we worked through my issues! Trying times! God Bless.

Cameron really helped me out. He answered all my questions!

My wife and I came in to switch from another carrier, as well as upgrade our phones. We worked with Luke, and he was able to answer every question we had. He even stayed late to help us get everything all set up! Overall, it was probably the most positive phone buying experience that my wife and I have ever had. Luke knew his stuff, and was enjoyable to work with. Highly recommend.

Had a bad experience here yesterday, the sales woman I talked to was very unhelpful. My older father needed help setting up a pin and she just told him to call the customer service number and acted like she didnt want to deal with it. I also told her something customer service said to us on the phone and she said Customer service would never say that. In a very rude tone, saying that I was lying. She ALSO said she couldnt help me until I was an authorized user on the account which was also false, she just didnt want to have to deal with it. I went to the Verizon store in Columbia and they were able to help me in under 10 mins and get me in a new phone in 20, with me not being an authorized user and helped my dad get into his business account. I never leave reviews but this needed to be addressed because I left upset.

Collin Chilton was amazingly helpful! My I Cloud needed a new payment plan which neither nor our desk clerk could fix. Collin was Johnny on the spot and immediately got it fixed. My Verizon bill was almost $200 but he got it down to $100! He is a miracle worker! Thank you Verizon!

Mike provided great service on my visit the store in Jefferson City

Cameron was exceptional in helping me with my phone problems and setting up my new phone. He took extra time helping me with all of my questions. I always tell my friends to go to this store if they want excellent service. Again can’t say thanks enough to Cameron. He deserves 10 stars!

Always have a good experience here and Im issue fixed.

Collin Chilton was incredibly helpful and made our transfer a breeze! Ask for him when you go!

This is a very bad Verizon store to go to because they will continue to lie to you about what your going to be paying. And they work you like a swindling car sales man who only wants to fill his pockets with your money. My husband and I went into the Verizon store on Missouri Blvd in Jefferson City, Missouri. We told Nick we needed new phones. I asked for a Motorola, he said wed like this LG instead. I told him Ive had nothing but trouble from LG for the past 6 phones. He also said wed get a Samsung tablet each for $1. He DID NOT tell us the line plan for each tablet was $20 each per tablet per month. He said if we needed anything to call and he will call us back. He NEVER called back even after calling repeatedly and was told hell call me when he gets off the phone.

Nick Williams is a 1950s car salesman. We went in to get Motorola phones and walked out with another defective LG as well as three other devices we didnt need. I understand the manager here is a wonderful person to work with; not so with Nick, if he is even still employed here.

Horribly unprofessional.Came in with a friend for assistance and all the representative did was call customer service and give my friend his phone to take of things himself. While my friend was on the phone the representative fidgeted with his pen and tried to look like he was working but he wasnt. No one in the building was working. Behind where we were sitting, all of the other employees were having backroom conversation in the lobby. This isnt usually an issue but this group was cussing and being loud enough for me to know their personal business.If you are looking for good customer service and great rates switch to Boost.

Steve was very helpful when my poor phone died. He helped me pick a model that is water resistant and less breakable than other alternatives and he helped me get a protective case and screen protector installed before I left the store. He also explained warranty and insurance options to me. He pointed out important differences between my old phone and my new one and he made me aware of accessories that are available for purchase with my new phone without being pushy. Steve willingly explained the charges in detail twice when I didnt fully understand the 1st time. He was very friendly and patient with my questions and generous with his time and attention. I was sad to part with my old phone, but Steve made it easier.

We were very pleased with the rep taking time to help us despite knowing we were not interested in buying a phone. I just needed help with a misbehaving phone. It had started sending incoming calls automatically going to voicemail without ringing. So I missed a lot of calls. After chatting with tech reps, reading internet searches, etc., and hours of frustration, we stopped at the Verizon store for help. All of the reps were busy with customers. He acknowledged us shortly after we sat down. When his customer made a call, he came over and briefly assessed and tried a few things. When his customer ended his call, the rep returned to him. When our turn came, he stayed diligent and focused. He realized that an app was the problem and started searching. And now my phone takes calls again! He even made suggestions for my wifes next phone this summer.

My daughter got a new phone for Christmas. She was having trouble transferring her photos, so she went to the Verizon Store in Jeff City for help. They charged her $40 to transfer her photos. Not OK! They told her that its because we got the phone directly from Verizon and not from them, the store. I would think if its a Verizon store and you have a problem with your Verizon phone they would help for free. Guess not. I feel totally ripped off and I feel like my daughter was taken advantage of, because shes young just paid them.

Today Steve helped set up my warranty replacement. Still very satisfied. Thanks again. SteveI came into the store and was greeted by Donna, I told her my problem and she immediately proceeded to find the problem and fix it. She also looked at a second phone which the voice mail was not working properly. Within a few minuets she had it corrected. The customer before me told me she is good when she left. Top notch employee.

I walked in for some information, but after time with Susan Wyatt, I left with a great new plan, a super new phone on order, and a tablet. Susan covered every detail, answered all my questions, and trained me on all the ins and outs of the tablet--all with a smile and a great sense of humor along with genuine enthusiasm for her job. I cant thank her enough and look forward to many happy years with the Verizon family!

We were T-Mobile customers...and were unsure of what wireless company to switch to. My wife and I went into Verizon and had meant with Jessica who appeared to be extremely helpful and showed us why we should chose Verizon. Our previous cellular service T-Mobile had absolutely no coverage where we lived...where I worked, and occasionally on the highways.Signing up with Verizon and the excellent customer service they have provided to us, has been an excellent choice for us..Good job to the Verizon crew in Jeff City Missouri....keep up the good work.

The staff was very helpful and friendly. I left with a great tablet to replace one that was failing. My only concern is that the program wasnt properly explained to me. A later visit to a Verizon corporate store straightened things out.

Cameron Carroll ASSISTED ME IN PURCHASING TWO TABLETS, AN IPHONE, AND ACCOUTREMENTS TO GO WITH ALL. HE IS VERY WELL INFORMED REGARDING THE PRODUCTS, AND WAS VERY PATIENT WITH ME! I would recommend his services to any of my friends. Great experience at the Verizon store.

Jefferson City Verizon is the worst Verizon store I have ever been in. I agree with all the comments about them acting like the old style used car salesman. I would add to that they are rude and condescending. It is very inconvenient to drive to the Verizon store inColumbia but its the only way to get acceptable customer service. They should close the store if they cant fix the employee problem.

Collin Chilton was an excellent service person. Collin showed patience and compassionate throughout my visit at Verizon. I will recommend Collin to serve all my friends and family members. He was awesome!!!!!Thank you to Collin for your support.

Cameron Carroll was absolutely the best sales person Verizon has had. He was knowledgeable about Apple products which I’ve never found to be the case at the Verizon store.He rates better than a five star review.

Getting new phones is generally a HUGE headache. Not this time thanks to Luke! I called ahead and he walked me through how to back up ALL my information (contacts, texts, notes, pictures- you name it!) he also made time for us on short notice. He is EXTREMELY knowledgeable about all the different brands, just tell him what’s most important to you in a phone and he’ll point you in the right direction. Icing on the cake- he finished the lengthy cloud process on my old phone while texting me updates even during his time off! Luke, you saved us so much trouble, THANK YOU!!

Matt’s quick work and overall knowledge helped my family get many things taken care of in a snap! He is absolutely a “go to” at this store.

Very helpful and knowledgeable staff!Jessica helped me get into a better phone plan than I was previously in (with a major competitor). However, what pleased me the most was that she helped me save money while still getting a nicer phone and more data! Thank you for making my switch to Verizon so simple!

I stopped in at the Verizon store in Jefferson City to pay my monthly bill. While I was there the service tech helped me change my pass word to access the Verizon web page,,he was very courteous and fixed everything for me! This office has always been very helpful, they are the best!

Great service and great experience! Mike Cusanno did a great job all through the process of upgrading one of my lines! He is ready to go above and beyond to make it work for you. And he helped transfer photos and info from old phones. Also had some great help from another rep. at this location with transferring info from other really old phones. I highly recommend Mike! Cant say enough good about him!

Went in there to get information, walked out of there with no information and just aggravation because every question we posed was met with I dont know. Our stores systems are different. If they are an authorized retailer, how do they not have access to the same information and deals?They are pure commission and will do what they can to sell you something, as the guy tried to sells us a different charging station instead of answering basic device questions.

When working with consultant, Danny Manley to learn about my new phone, he was expert in knowledge and professionalism! I appreciate so much his ability to explain as well as transfer info from my old phone to my new Google Pixel. Thank you for polite, professional and prompt service!

Lauren was amazing!Courteous, positive and very helpful!

I went to Verizon there were no phones on display. The associate said because of the covid-19 they were limited to the phones to be on displayed for viewing.. The reason I went in the store is to upgrade and see the phones in the store, not on the web. I didnt get a phone and went to best buy and phones were on display and I was able to get the phone I wanted.

See Trent here on Wednesdays. Very knowledgeable friendly and helpful. No pressure sales help.

Steve Weinstein helped my family and me to get a new phone, among other things. He was very helpful and charismatic. Everything was a lot easier with his help. Great employee!!

Cameron Carroll: Positive, took time, answered questions, was VERY thorough, friendly and knowledgeable. He was accommodating as far as appointment to get new phone set up. Great service overall.

This was our first time switching providers. Cameron made this a smooth and painless process for us! Would definitely recommend their services and customer service!

Cameron Carroll is an awesome employee !! He was very friendly, patient, smiles, and had a genuine desire to make me a satisfied customer. I am a senior adult and hard-of hearing. He answered all of my questions, and taught me how to use the newly purchased phone and charger. He is a keeper employee!

I was rushed through the phone purchase. I also had device dollars I wanted to apply from my Verizon Up and they had no idea what it was or how to apply them. They were in such a hurry that they didnt apply the device dollars, so I had to get firm with them and insist they do it. And they knew I wanted to use them before they rang me up. So, I had to get a credit on my bill for the amount instead.Normally the service at this store is much better than this.

He was very very nice and got me the phone case and even the color I like. He was able to get the ring tone I wanted. I would recommend Steve for all your cell phone needs

Collin Chilton, I am impressed with his knowledge, helping me move over all my data from my old phone. Very helpful and courteous.

Cedric is the most amazing sales person ever!! He knows his business and I am very grateful..... thanks to him I an using my new phone.....

Cameron Carroll was very helpful when my oboe was not working. He sat and did tech help with me and we got it all figured out! Store was clean and very nice

Best wireless experience ever!!! Mike Cusanno was the greatest! He was able to help my husband switch phones from a different carrier from halfway across the country. If you have any wireless needs I HIGHLY recommend Mike at Verizon in Jefferson City.

Steve is a great guy and a very nice salesman. He actually helps out and is straight forward with everything. I would highly recommend.

Steve was quick with what we needed. He gave good comparisons on new options with the best fit for our needs. He was efficient and friendly.

Never hear what I want to hear from th8

We are out of towners visiting our daughter for Thanksgiving week. My husband was having challenges with pop up ads and shortage of memory space. Luke, the Verizon representative, was knowledgeable, patient and understanding of our situation. We had a good experience, he solved our problems and this is one of the reason we continue to be Verizon customers. Thank you Luke.

Check out the Verizon store in Jefferson city. Cedric and Cameron are awesome with customer service. Very friendly atmosphere and willing to help with any cellular phone needs!

I am always treated with respect when I go into the store. Today Steve Weinstein took care of my problems and I was truly happy with his attention to detail. I would recommend anyone who has cell service needs to see Steve

Steve was a huge help with my husband and I and getting the new iPhone X. He didn’t push us to do anything we weren’t comfortable with. He answered all of our questions and even stayed way late for us! We would definitely recommend him to anybody. Thanks, Steve!

Thank you Verizon for all your help. Adam was a great help with all my cell phone needs. Love the atmosphere here as well. Thanks!

Great customer service, very patient and kind, very thorough with all devices and which one suited for my family & me!Big thanks to Michael Preble, this store needs more people like him... He went above & beyond to help us! We appreciate it 😁

Very helpful and friendly staff. Made getting a new phone painless

Steve was very helpful, listened to what I wanted not what he thought I should get. Great service, I will come back for all my cellular needs!

Luke was Very courteous & helpful getting my new phone set up.

The experience was fun and easy. Cedric helped as us as soon as we walked through the door. When I have another phone problem, Ill definitely come again.

Steve is an excellent customer representative. Knowledgeable, courteous and fully engaged. He made my purchase experience pleasant and enjoyable.

Is it weird to have a favorite verizon store? Jessica is the best human. Most fun Ive had buying a cell phone...probably ever.

Mike Cusanno was great. Super friendly. Went way above the expected customer service. Definitely made switching phones a piece of cake!! Thank Mike for your time and assistance! !

This store has the worst customer service I have ever experienced. You never talk to the same person twice and there are very few employees who actually know what they are doing. The last employee I spoke with couldnt even figure out how to turn on my phone! I have had multiple issues with my phone and they refuse to do anything to help me. If I want anything accomplished, I have to drive to Columbia. I will be switching phone companies because of how poor the service is at this store.

Cameron Carroll Sold Me 2 Note 8s, Along With 2 Tablets. Awesome Service! Everyone There Was Really Great!

I had great service with Steve! He was able to get me set up in my new iPhone.

Luke and Ashley did an amazing job of taking care of my phone upgrades and making sure everything went smoothly! They went above and beyond!

Steve Weinstein was incredibly helpful with finding my grandma find a new suitable phone. He answered all of our questions with terms that we understood, and made a normally stressful experience very easy. Definelty recommend this place. Wonderful!

Comfortable environment, personable and knowledgable staff...overall a great experience. We worked with Jessica and she helped us switch three phones over to Verizon from AT&T. She made what seemed like a difficult process seem effortless.

Collin Chilton very helpful. CCustomer focused and very professional

Great experience! Cameron was very helpful with explaining plans, setting up 3 phones, and even applying screen protectors.

Steve helped me get replacement for my phone he was very patient and helpful. Thanks again

Steve was very courteous and kind helping with our concerns on our data overage I look forward to seeing him in the future

Steve was very helpful and got me exactly what I needed. I would definitely recommend him to any of my friends or family.

Steve was super helpful in gettin us a new phone and a tablet, awesome service and was very knowledgeable!!2 years later I have come back for a new phone and Steve was just as helpful and great as before!

Grrrr....customer service was awful and took forever to get nothing resloved.

Steve Weinstein was very helpful and professional, pleasant to talk with and very knowledgeable. He was able to answer all of my questions and make the experience of buying my first smartphone an enjoyable and educational one. Awesome customer service, and a great experience all around. Thanks a bunch Steve!

I went into the store, as I was having a problems with my text messaging on my android phone. I met with Micheal Preble, he was very helpful. Great customer service.

I love these guys. Everyone is so sweet and helpful. I worked with Mike B today and he was excellent.

We had a great experience at the Verizon store in Jefferson City when we got my grandma a new phone on a new plan. Steve was very helpful and knowledgeable about the different phones and helped us find a phone that was right for us.