Very pleased with patience of your man trying to resolve my issuesInformative on products too

Ive only been in there once but if I had to go to a at&t store again I would drive out of my way to go to this store. The gentleman working there was an unexpected delight to help me with my issues. Very nice, informative, respectful, and I enjoyed the experience 😀 👍

Worst experience ever. Wednesday ordered a phone told would be here no later than Friday and never provided a tracking number. Thursday Corp says they dont see an order, local store finds the order says will be delivered by friday. 645pm go to local store still no phone delivered and says come back saturday. Store opens at 10am and once I arrive they dont have a hand thus includes the manager so I sit with them now 35+ minutes waiting on them to get someone to drop off a key.

Our Customer Service Guy was SO AWESOME! He was so helpful and knew so much about the phones and the function and Quality of the phones. His Customer Service skills were absolutely amazing! I have managed Customer Service for a very long time and I can tell you he would have been an ASSET to my team. He had a full house and acknowledged every single person in one way or another SO You didnt mind waiting. AT&T I would tell you, you have a wonderful asset to your team!! KEEP HIM

Even though I had to wait a long time, I realized it was not the worker’s fault. She was by herself trying her best to help the clients. She was very knowledgeable of the products and I was very happy with my new phone!

I had a great experience in this location when I went to upgrade my phone. Milton was amazing and despite having some technical issues that were beyond his control he kept going to get my needs met. It was great conversation during the process which always makes for a great customer service experience. The lady in there I dont know her name but just watching her handling all the customers like boss with efficiency was great as well. No matter how busy it was she gave her attention to the customer and didnt try to rush. Overall happy with the store and my Att service.

Buyer BEWARE!! This store lacks in Customer Service. The store will promise you the moon and stars but once they have your money they will wipe their hands with you. I purchased a phone from them and within six days it was defective, they were no help in assisting me for a replacement. The manager actually hung up on AT&T when they called them on my behalf. They are NOT customer oriented. Do yourself a favor and go to a real AT&T store and not an authorized dealer.

Courteous staff. thanks

I am very pleased with the service I received. The tech was knowledgeable, friendly and helpful. Im glad I selected AT&T!

Wide selection of items, great location, only one Service Representative upon entry with four customers waiting ahead of me. Waited 10 minutes, Rep was still assisting same customer when I entered, didnt have that much time to wait.

Very professional, understood my problem with SERVICE and tried very hard to help settle my disappointment with ATT. I was on the phone with support from ATT with Matt, a supervisor and DID NOT get my situation settled. VERY UPSET WITH ATT RIGHT NOW.

This stores employees only care to sell you a phone. They didnt show concern to help me, only sell me a new phone. After I said no they walked away into back room

Windy was great today! She helped me with my Galaxy S20 setup and showed me some cool info on the phone

Ken was the salesperson who waited on me and went above and beyond to help me out.

I walked in expecting to just buy one phone and walked out with two IPhone 10x for practically nothing but maybe a couple bucks in taxes!!! Mike really worked his magic!! He was very knowledgeable and I didn’t feel pushed into buying anything. Very happy with my experience here, I highly recommend coming here!! Five stars for sure!!!!

Mike C was very helpful and friendly! He answered all of our questions and got us in and out fast! I would recommend this location over the rest.

Windy was extremely, helpful, attentive and solved all of my problems quickly. Couldn’t have asked for more!

Mike and Zach were so helpful when I was switching my phone over from Verizon to AT&T! It was a tough and long process but they made it so easy. 100% will be going here for all my phone needs from now on.

Lots of great promotions right now. AT&T TV with HBOmax is Amazing!!

I did the iPhone upgrade program here. Turned in my old iPhone XR for a new iPhone 11 Pro Max. Ive now been charged over $300 for the remaining balance because AT&T never received the old iPhone XR even though I personally handed it to one of the reps that works there. I went in the store twice to get it figured out and they couldnt help at all. No manager on site either time and was told to leave and the manager would call me to follow up. I waited two weeks and no call. I started handling this issue with corporate customer service and they still havent found my phone. I am 30 days into this issue and still no answers. Will be paying the charge on this months bill for someone at AT&Ts mistake.

The staff was very friendly and funny while also being very helpful. It was hard to get my phone switched over and it took hours but the staff helped so much and was really patient. 10/10 recommend.

Dont go to the At&t store in Jeff all they want to do is F#$% you.I wanted to upgrade my Galaxy note 2 to a Galaxy note 4. simple right! Not. I went online did the research for each plan.Plan 1: At&t Next plan 20 months for $846 grand totalPlan 2: 2 year contract $300 out the door with the phone and after 2 years $540 grand total. < THE PLAN I WANTEDPlan 3: no contract $846 out the door.I go in salesman treys to sell me on plan 1 with some crazy math on his scratchpad. telling me how plan 1 is so much better then plan 2. I tell him the heck with it give me plan 3 and let me walk out of here with my new phone.He tells me Oh well I cant just let you walk out with a phone and not a monthly plan. so I go ok and walk out.so I didnt get the plan 2 I wanted. he didnt make a sale of $846. and Ill go online and make my purchase. dum ass sales people.

Representative did not pay much attention to our needs since we were not buying anything. He didnt act like he wanted to deal with our questions. He kept saying I dont know what to do. We were having internet issues. Very disappointed in the service we did not receive.

I never write reviews but I definitely had to in this case because of the great experience I had with this particular store. I had a cell phone emergency while I was in town on business which as you know can be an absolute nightmare(I have no ones phone number memorized in my head. All my info was in my phone etc. My notes. Addresses. Business appointments) I didnt know a single soul in the city and was scared out of my mind. I went into the AT&T store. They saved my life! The guy that works there named Paul was super nice and so helpful! I told him my issue and I could tell he was actually concerned. You know how you talk to some people in customer service, and you can tell they really dont care. Paul wasnt like that at all. He genuinely wanted to help me and he did. He was knowledgeable and fixed my problem. Why cant all companies be like this? Great customer service goes a long way. I was so appreciative. You can literally feel a huge weight lifted off your shoulders when someone helps you out of a bad situation. He is one of the reasons why I have been with AT&T since the year 2001 when I got my first cellphone. Thank you so much to Paul and ATT for making my business trip a little less hectic.

Wow!! I love this store! I have never had to wait here...every employee has always made us feel like the only customer in the store! And today has topped the cake...Mike did not rush us through (even though he had to stay after closing time), got us some amazing deals without pressure, and was so personable that we could have taken him to dinner with us!! As long as this store is open we will stay with AT&T thanks to these guys!!! Thanks Mike!!

Aaron provided the best customer service Ive ever had. Took the time to explain everything I got and how it worked. Helped speed up setting up new accounts with different devices. Exceeding our expectations, will definitely do business at this store again!

I went in to feet a new case and the guy who helped me was so nice and helpful! I was a little wiry about going to this location because it is smaller, but they had the case i was looking for and i am ago happy to have an AT&T store closer to my home.

Excellent customer service! A+ Alex was friendly, helpful, very kind and answer all my questions. I am AT&T customer for at least 10 years and but this was my first time doing business at this particular location... The customer service was outstanding and I will never go anywhere else!!!

Great service and salespeople.

I was having trouble getting my iPhone and iPad to share data in the cloud so I stopped by the AT&T in Jeff. Paul Shaffer was great! Not only did he take time to help me sync them but showed me how to do it in case they don’t sync again. Quick and excellent service!

Amazing staff very friendly and helpful. Would recommend to anyone. Great job keep up the good work.

Came here looking for a new phone and service. The salesman Paul Shaffer went above and beyond in order to help me. Not only did he answer all my random phone questions, he also showed me how to use my new phone. Very great staff working here!!

This store has a solid team. The reps Clayton, Nathan, and paul are always willing to help! Their service has always been reliable for me.

The store is always so pleasant. The staff is knowledgeable, hardworking and always give me their full attention until theyve answered all my questions; even when Im not in to buy anything! AMAZING PEOPLE!

Benaiah is the most kind and helpful sales rep ever! Had an issue with my phone and he helped me get it fixed. I walked in and he took care of Mr and I walked out in great shape and in a good mood! I keep coming back to him and he always takes care of me! Highly recommended!

Went in looking for a pair of Bluetooth headphone but wasn’t sure which pair was best for me. Salesman Paul Shaffer was more than happy to help me find the right pair. Very friendly and took the time to listen to my story’s. Will definitely be back. Thank you Paul!

Great experience. Paul really went above and beyond to help me with all my technical needs. great experience. would recommend

Awesome place to buy a phone! Great service, very professional! Our sales person, Charles, was a pleasure to work with taking all the time we needed to make our purchase.

Awesome experience dealing with Nick Butler at the Jeffersonville IN Store. He explained all the products I needed & was extremely knowledgeable about everything. Thanks AT&T.

Excellent service I couldn’t have been more happier when I left

Super easy crew! Every time I go here its a great visit. Sometimes life gives ya what you want.

Pasquel he was perfect he did awesome jod keep up the good work

Store is really clean and its easy to find what you need. They were able to answer my questions. The sales reps are really nice and know their stuff.

Mike is very nice an kind man he was very helpful aN once again kind I will most definitely come back to see Mike

Worked with Mike. He was very professional and knowledgeable. Answered all my questions and insured I was satisfied before leaving. A pleaser to work with.

Aaron and the team have amazing customer service!! Went in 2 weeks ago to pre order 2 iPhone 7s Aaron had been super busy all day but had seen an email come a crossed about a new promotion. When I came in he thought I would qualify so he quickly check it out for me and I did and it made one of the phones free. He got me all set up with all pre order. Was so impressed had the first phone with in a week second a week and half! Couldnt be happy with the service. Every time I go in they are super helpful and knowledgeable!! Thanks guys!!

Great customer service! Very helpful all three times I have been!

I came into the At&t store on 10th st because my phone wasnt working. I had an at&t device with straight talk service. Even though it wasnt the right carrier the representative, Alex, still helped me run diagnostics on my device. He seemed very knowledgeable and once he gave me my options I just decided to switch back to At&t. I even got their TV and internet! 5 STAR SERVICE!

If you want to ruin your day go deal with these people. Youll likely spend an hour waiting to see someone for them to just tell you to use the phone in the corner of the store and call customer service. These employees would rather do anything than help the paying customers. If I was AT&T Id just close this store and apologize to anyone that has ever had to deal with this store. I switched to Verizon....best decision Ive ever made. I couldnt deal with AT&Ts version of customer service anymore.

Excellent service! Benaiah was completely patient and answered all my questions. Switched over to new phone. Very pleased with this store.

Cameron H. did a great job. Made me feel like a friend

Benaiah was very patient and awesomely supportive during our visit today. He made the switch to a smart phone simple. We will be glad to return to this store.

Alex did a great job walking me through the setup of my tablet! I recommend this location!

Great service and very quick! Staff was knowledgeable, friendly, and genuinely wanted to find the best service package for my situation. Thank you, Mike!

They charged me a fee to pay my bill in cash, theres also a fee if you call customer service and pay by credit card! I have to pay a fee to pay my bill. NOT COOL AT&T

Clayton was extremely helpful. Best service in town!

Benaiah was extremely helpful. Im very thankful for him and his patience in answering all my questions. The store in Clarksville in front of the mall is not helpful at all and unwillingly to answer questions, whereas here they care about you and want to help you the best they can. Mike was very helpful too, but Benaiah is the man! Go to this store!

Mike, Aaron,& Benaiah have been very helpful with my new iPhone. Great customer service!Kudos!!Fran

Amazing store with great knowledge and awesome service Paul Shaffer helped us out and was able to answer every question we had. Will be going to this store for anything we need!

Mike Wheatley is the best! Over the years we purchased about 10 iPhones from him He is knowledgeable and provides outstanding customer service!!

Was able to get internet to my place with no issues thanks to the guys here.

Michael was a great help and I would highly recommend everyone to go check out the jeffersonville store

What a good experience this was today Aaron was absolutely wonderful very polite very kind made this experience just such a pleasure and you really need to give him a

I stopped by the Jeffersonville at&t today with a lot of questions and things I wanted to do. I’m glad I did. The service and advice I received from Mike Wheatley was excellent !!! I was able to upgrade mine and my daughters phone, add a line and 2 iPads. After that I was able to get myself a new watch as well.😉 I also had questions about getting a new cable and internet service. I lowered my cable bill by more then half bc I switch and got a great discount on my phone bill as well. If you have any questions about phone service I would highly recommend you to stop by and talk to Mike . He will answer your question and give you service with a friendly smile 😀. Thanks Mike . We will be back to see you soon!

The staff were friendly, efficient, and extremely helpful! Connor and Mike were amazing! Thanks again!!

I came in because I was out of space on my phone. Mike Wheatley explained my options and helped set up my phone. He was very helpful and patient with me.

Alex did a great job helping me setup my phone.

Great service, Nick is very fun to work with and really made switching phones easy.

Sales rep Conner was very helpful! Great service, got to me right away!

Had little time today to resolve my problems. And was really pleased at my serviceThese guys are great and Benaiah Neetz was a tremendous Rep...Thanks A T& T

Walked in and was in and out in about 5 minutes. Experience was great. Benaiah was a big help.

Wonderful benaiah neetz is just the best. Thank you so much for all you helped with.

They are great peeps there!!!

Friendly informative staff. Very clean store

Very friendly, helpful staff. Easy transition from another carrier to AT&T

I have bee there many times and ALWAYS have a great experience!

Mike was very helpful. I definitely will return.

Paul was super nice and helpful. Helped me move my data from my old phone to my new phone!

Mike is very knowledgeable and helpful. The staff works together and has fun.

Alex helped me get my new phone setup and answered all my question! Great service, fast and friendly.

I learned alot and the workers are very helpful. I highely texommend this store. Customer service is at an all time high

Clean, friendly, and very helpful sales representatives without being pushy.

Customer service is excellent. Mike was lovely 😗

Only interested in a sell. Will sell you phone cases that will not protect your phones.

Service was awesome here in and out in 10 min with everything I wanted

Helpful service. Very fast and efficient.

Great

This store is incredible. No questions unanswered.

Unbelievable service. Highly recommend paying these guys a visit for any of your mobile needs.

The sales reps here are FANTASTIC! Not only are they courteous but they they know what they are doing...they are true professionals.

Conner was a 12 out of a possible 10! Very kind & knowledgeable young man!!!

AT&T personnel are the greatest and most helpful in the business...hands down

They stole 143 dollars from me they there atm payment center

Not much help, had to come back twice because they forgot to order the part and I had to HELP the guy with the repair! Staff is a little short on courtesy and customer service.

Average service due to computers not working properly

Good

Connor is awesome! They helped me out big time!

My service was exceptional. Thanks Alex.

Good service, friendly staff.

I had to go there about my bill.