I fw Hibbet the long way.
Great Prices and The Newest Shoes!
Excellent Customer Service and Sales Associate was very Attentive and Professional, Store was Clean and Safe
Store pretti empty.. Hardly nothing in stock..
Love their welcoming attitudes
Clean and respectful people that works their
The help was lazy didnt want to help me jus crazy...
Cortney tried me yesterday She were very rude trying to explain my Total to me. She were very wrong about my total. I end up getting nothing after the experience I had.
Im normally not the one to leave bad reviews but my experience today at the Hibbett Sports in Jennings Missouri was the most unprofessional and disappointing customer service Ive ever received. I went to the store to return two pair of shorts I ordered online that did not fit. I walked in the store only to see an associate sitting down near the shoe section on a bench looking at her phone. After not being greeted I approached the counter only to see Candice (Asst Manager) who also didnt greet me. She grabbed my receipt then meticulously inspected both pair of shorts as if she was looking for signs of wear. I asked her how are you doing to try and break the ice because her demeanor and pessimism brought really bad energy. She replied back with have these been worn? I immediately explained that I ordered the shorts online and when I tried them on they didnt fit and my size wasnt available online anymore. She continued to inspect the shorts so I became offended and asked is there a problem. She said well I see a crease in these shorts. Keep In mind that both pairs of denim shorts have all original tags and stickers on them with no signs of wear. I also explained to Candice that I have been a very loyal customer for years and I would never wear merchandise and bring it back for return. She then threw the receipt on the counter and said well Im not returning these since you wanna get Smart, you can go to another store or come back for Jeff to return them. I said are you serious I could not believe an assistant manager would treat a customer like this. I called the corporate office after leaving the store and the representative I spoke with called the store to find out when Jeff the store Manager would be there so that I could return the shorts. After the representative got done speaking with the Assistant Manager Candice, she informed me that Candice said the reason she didnt return the shorts is because she didnt feel safe. So in other words Candice flat out lied to the representative making me appear as the aggressor in order to protect her nasty attitude and unprofessionalism. At no point was I irrate or confrontational. I can not believe what I walked into today, all because I wanted to return some shorts I ordered online. I understand people have personal issues and bad days but I did not deserve this experience today.
Love it got my baby couszn some baby Adidas.!!!!
Selections kinda limited but the store itself is pretty cool.
Ill give them credit for at least talking to you when you come thru the door. City Gear staff seems like they mad at you for spending money with them. And they be having sales. But, they never have any sizes for any shoe! Thats why I order now
I would not recommend this location. My father and I tried returning some shoes I bought for him the same day and manager Darius had a bad attitude would not return them and kicked my father and I out the store.
Great shoes ..
Great customer service
This is the place! Clerks very helpful and knowledgeable.
My girlfriend won a raffle here and the manager Claude went above and beyond to help her. Awesome staff.
I walked in the store with the intent to purchase track shoes for my kids. We walked and were not greeted by any of the five employees behind the counter. I eventually found what I was looking for and still was not acknowledged and wasnt asked if I needed any help. Instead the employees talked amongst each other about personal business.
Answered the phone in a very rude tone. Not helpful at all.
Didnt have anything in my size
They have all the newest fashions
Every time we go in here we walk right out 🤷🏽♀️ And go straight to or back to FOOTLOCKER
The customer saying the employee went thru her phone is not accurate. She handed the employee her phone to find a coupon for her and as he was scrolling pictures came up. He did not just take her phone and go thru it. She blew the situation way out of proportion.
Their prices are higher than Footlockers and the customer service suck sometimes..
Good store & a convenient location
Good friendly staff
Great choice of shoes
They Cool
Dont ever shop here Claude asked for my phone so he can give me coupons this man went through my personal pics very disgusted with this service and company
Too high