Christopher made getting our couch so much easier! He was efficient and quick. Came right out and helped us with everything. He Made sure before we left that everything was ironed out . Really appreciate all that he did for us!
We went into the store with specific ideas and measurements in mind. Ended up spending about 2 hours going back and forth on things. Through it all, Grace was incredibly patient and helpful. She was very friendly and attentive without being pushy at all. We appreciate all her help!
I am so disappointed in Rooms to Go as a company and the Jensen Beach store. I ordered furniture and waited 5 months to get it, when i arrived it was damaged and I called customer service before the delivery guys left my house. I waited a week for someone to come out and tell me that it was a manufactures defect and thats how the furniture is made. Had I know that at the time of purchase I would have choose something else or just went somewhere else and waited 5 months for furniture. I received a call from customer service to discuss the issues at hand. After about 30 minutes explaining that I did not expect to purchase damage furniture why was I as the consumer being punished. Finally after looking at the photos and the note they agreed that is was damaged and I was told I could go and pick out new furniture for equal or greater value. I went that same week and the it was a horrible experience. My husband and I walked in and around the store not one sales associate even greeted us, inn fact when we came close to a sales associate she acted as if we had the plaque., she stopped in her tracks with her head down and made sure she didnt walk past us (disturbing). Finally I found a associate which they were everywhere in the store. When I explained the situation only to be told that the customer service rep I spoke a few day before put in the notes that this was a customer preference and I was going to be charged over $700.00 worth of fees, the manager of the store wouldnt even come and speak to us, just threw her hands in the air and left us to fend for ourselves. All of this back and forth has been the worst customer service I have ever had. If I wasnt stuck with a store credit I would have not repurchased more furniture and spent more money with this company. I k now that I will never shop here again. Not that think my experience will change anything.
Love my sectional. Amanda González my sales person was awesome. She was very sweet and patient. Took care of everything and was not pushy at all which I loved. Thank you so much Amanda
I had a great experience shopping for my furniture! Linda, Liz, and Gary was GREAT with getting my purchase together to fit my needs! Liz came up with a great idea to separate my bill so that I could get what I needed financially. Thanks so much Liz! They were all so professional and polite. I left a very happy customer!
Sales agent and staff was excellent. Very helpful and accommodating about finding the best in house price packages and delivery dates, including changes to prior orders. Online sales price for our same order was found to be less than what we purchased but not available to our in-house agent. Called RTG agent and our price will be adjusted to current advertised prices.
Tonight I had the pleasure of dealing with Miss Linda. She was very nice, very comforting and engaging. I told her what I was looking for and that Im switching mattresses every couple years because I keep getting the wrong one. Linda gave me different options gave me information on different mattresses and helped me pick the right one. She even sold me on extra pillows and a mattress cover. She was overall... AWESOMEdefinitely coming back to see her for future purchases
I found Rooms To Go to be a very comfortable place to shop. No pressure. Our salesperson was courteous, knowledgeable and very helpful. Christopher was a pleasure to work with. Id recommend Rooms To Go. I was very pleased.
Patrick went above and beyond & was a great help when I had to buy new living room and dining room furniture for our new build. We really appreciate all his help! We’ll definitely return back for any other furniture we’ll need 😊
Christopher was an outstanding sales person. He was professional friendly and knowledgeable.He took his time any found us the furniture we were looking for . Kudos to Christopher and thanks
Grace assisted me in a purchase of a couch. I already knew what I wanted before I walked in. She greeted us with a huge smile and positive energy. In and out in 20 minutes! Easiest purchase ever. Didn’t try to upsell or steer me. Honest, pleasant and efficient! Highly recommend Grace and will be back to see her!
Great to work with Lee and his manager. Doing their best to get us our furniture as soon as possible.
We had a fantastic experience at Rooms to Go. Our salesperson, Grace, was kind, very knowledgeable, and not pushy. She listened and understood our needs. She was professional and helpful,. Grace is a great asset to the company. We highly recommend Rooms to Go and Grace!
As new residents to the Port St. Lucie area, we were in dire need of furniture and a pullout couch for our house. We decided Rooms to Go was a good possibility; we were right. When we walked through the door, we were warmly greeted by Grace, a sales associate. However, throughout the outing her genuine kindness and drive to help us really shined through. We were there for two hours, and she never left our side. A good employer puts themselves in the customers shoes in order to help out, and she did just that.Some items that we wanted ran out while we were still there, and she searched hard to replace them and successfully did in a timely matter. She apologized, but not the standard heartless apology; she really meant it and actually felt our frustration. She handled the situation very well.In the end, our Rooms to Go trip was very successful, and if you go, Grace is the person to talk to.
I was pleased to be greeted by Grace and I knew instantly that she would be able to assist me with my furniture selection. She was kind and helpful as she walked me through the purchase and financing options. Thank you Grace for the pleasant, welcoming service Saturday night!
Linda helped us pick out the right bed frame that fit our delivery needs. Quick and professional.
We always do some research before visiting the store. We are ready to buy but it helps that theres always, always a readily available salesperson to greet you at the door. Whatever you see online, theres usually a floor model in the store in stock. In the past some of the delivery times were very delayed but most recently theyre able to deliver within the week!!!
Andy in Jensen Beach was great. He helped me get everything I needed for my mom’s house. Thanks 🙏
Sales associate Christopher was very helpful, gave us useful information, left us at ease to browse around and checked in with us on a frequent basis. We left the store feeling like we made the right choice out of our own free will and not pressured into just buying something like we felt when browsing through other stores. Will definitely go back to make other purchases in the future.
Linda was wonderful and very professional. She was knowledgeable about the items. She made sure I was aware of delivery hold for a certain couch, which I appreciated. Check out was efficient and she made sure I understand all parts included.
Our sales associate, Chris, was great. Friendly, personable, professional, quick, knowledgeable...pretty much everything I appreciate in the sales experience. Definitely A+. Ive been shopping for furniture for a few weeks. At other stores I had people ignore me and seem bothered I asked questions. He wasnt pushy or rude and respected our time to search, look and make our decisions.
Grace is our salesperson and she is terrific. We bought a sofa from her a few weeks ago and came back to buy a recliner for our bedroom. She is helpful without being pushy, very charming and courteous. Highly recommend her and the store.
Maurice was great...no pressure. Left us shop until we were ready
Maurice is the BEST! He made my RTG experience a GREAT one. Very patient and detailed with a great sense of humor. I will definitely visit again soon to complete my new home. Thanks
What a great experience we had at the Jensen Beach Rooms to Go! Our salesperson Stephanie and Julie were fabulous! Stephanie was patient as I walked around the store trying to decide between the beautiful choices of furniture! It took a long time! She was knowledgeable about the items, answered our questions, and shared the details well. She also knew when to give us some privacy! Julie was so helpful in answering questions about credit and, too, was a pleasure to work with! Thinking about going to this store? GO! And ask for Stephanie and Julie. I am sure you will enjoy the experience and your new furniture!
We walked in and Andy was AMAZING went out of his way to find everything we were looking for. He was knowledgeable and very respectful of our needs. Would highly recommend to family and friends to shop at Rooms To Go and ask for Andy. Thanks again
Andy provided excellent customer service and answered all our questions. I had a wonderful experience at Rooms to Go and will definitely be back! Thank you Andy!
This review is for the only sales rep with initiative in that store. My daughter and I went to the Jensen Store looking for mattresses and we were pass to Miguel in the kids section, felt like the first rep didn’t want to help us maybe because we were Hispanics or because he want to keep chatting w his coworker. Miguel made us feel welcome and show us a few brands nothing was an inconvenience for this young gentleman. Profesional and pleasant. Keep up the good job Miguel 👍
Grace was a pleasure to work with. No pressure, and there to answer our questions when we needed.
Very neat, very clean store! We are new to the area and needed living room furniture. We visited the Jensen Beach store and Rob came up to us and helped every step of the way. He was not pushy at all and very nice, very professional. Will definitely shop there again for our future furniture and decor needs.
Store was busy last night when we went in. We got a chance to look without being jumped on. Super friendly staff checked on us for questions. We just moved here so we didn’t purchase yet, but we will when we close on our house from Nicole. I liked the selection, the prices and the finance options that Nicole told us about are going to bring us back. They had a kids section so I can get kids stuff as the same time.
Went today because we ordered too large of a sectional. Just needed to change one piece of the three piece. Our sales associate yesterday was AMAZING! Allan did an amazing wonderful job. We hoped he would be here today to help.It seemed busy, so it was understandable that someone didn’t greet us. In the distance we saw a sales associate, whom we made eye contact multiple times and he seemed to be ignoring us. We approached him near the offices and asked if he could assist us. His reply was “depends” we informed him we purchased a sectional yesterday. And just need to change the order. He said well Allan will be here tomorrow so come back then…i informed him per their policy I have 48 hours to change myOrder. He then seemed very bothered. And told us well he can’t do anything someone in the office can.I noted his names tag. His name was David. HORRIBLE SERVICE FROM HIM. Although I don’t know his thoughts behind providing the worst customer service. I’m assuming he thought we were young and probably couldn’t afford anything. I hope I am wrong.Will never ever buy from David. If it wasn’t for him I would of gave this store 5 stars for Allans excellent service.
Excellent service and selection. Good quality of furniture at good prices. Linda was an excellent sales associate… she was knowledgeable and helpful and efficient. Linda made our entire furniture buying process really easy and enjoyable. I will return and highly recommend!
I went to RTG looking for a modern but simple bedroom set in a lite gray color. They had several sets to choose from. When I walked in Gloria, the sales associate greeted me within 30 seconds and inquired about what I was looking for. I explained to her what I was looking for and she showed me several options. After looking at them all, i found exactly the set I was looking for. She was very helpful, patient and explained everything during the purchasing process, which was very quick and easy.
Was nothing but superp. The experience makes want to make this store your one stop for furniture, excellent customer service and a comfortable shopping experience. My husband and I had the priviledge of exploring and shopping with Mr. John Vesce, he was amazing. He was really patient and took the time explain the necessary information. He also went above and beyond to make the experience worth it all...he worked with us to get the best prices, best deals and our moneys worth. Thank you sir and we would recommend rooms to go.Look out for Mr. John😉👍
We had a excellent salesperson named Linda Paskovich from Jensen beach. As soon as we walked in she responded in a very nice and pleasing manner was very helpful with what we wanted and knowable about the furniture we never felt like she was being pushy. We ordered what we wanted and I will definitely go back to see her again. I have bought a living couch ( Cindy Crawford ) 5 years ago and a beautiful dinning room set that is still perfectGreat quality! great service !and great prices.! Thank you Linda for treating us so special 😃.
Went shopping for a power loveseat today. The Wife and I shopped several furniture stores and we found Grace at Rooms to Go in Jenson Beach. Grace was a joy to work with. Knowledgeable, Friendly and polite. We bought a unit that we both loved. Good job Rooms to Go.
My husband and I with our 3 children drove an hour from Palm Beach Gardens to visit furniture stores in Stuart/Jensen Beach area and we ended up in Rooms To Go. We are so grateful we got a saleswoman named Linda Paskovich. She was wonderful and so helpful! She was patient and kind and worked with us to get the perfect sofa and loveseat. We are on a budget, so we didn’t get everything we wanted yesterday, but we plan to call Linda again for some more pieces. Linda made the experience at Rooms to Go a wonderful one. I recommend asking for her the next time you venture to this location. She’ll help you out & you’ll be very satisfied with the service. :)
Grace was wonderful to deal with. She was able to show us exactly what we wanted and was very straightforward and honest. We are happy with our purchase, and Grace’s pleasant manner.
Amazing service. Thanks to LINDA and JUNIOR Manager for their great attention, service and help. If you need decoration or furniture for your home, I highly recommend this place.
I went to Rooms To Go in Jensen Beach Fl today. I was looking for a recliner for my dad. Grace Basa Mayer was my sales rep. She was excellent. She helped me find the perfect chair in my price range. She was quick & efficient which I very much appreciated as I had my seven year old granddaughter with me who wanted ice cream from Carvel!! Also Thank you very much to manager Gary who threw in the protection plan. I will definitely be back again & see Grace!!
Bought some wonderful furniture and Andy made the experience a breeze!!!! Go see Andy he is awesome!!!
My wife and I went shopping for a dining room table…we ended up buying that, a bistro set and a new sectional. Amazing quality and many styles to choose from. Our salesperson was Amanda and she is pleasant, knowledgeable and did not follow us around like at the other furniture stores in the “CITY”. We will return to purchase more when needed.
I went to the Jensen beach store today and thankfully I was greeted by a very sweet young lady named Nicole. She was very kind and helpful. Anything I asked her she knew the answer. She knew her stuff where things were and options. If you want the best experience go see her she is the best. Ask for Nicole when going to this location you won’t regret it!!!! Great experience. I will definitely ask for her and also refer all my friends and family to only use her!!!!
We had been there for about an hour and no one greeted us. David asked us if we needed help and was in no hurry to get us out the door took his time to make sure we got everything we wanted. Very nice and courteous. Will definitely look for him for my next purchase.
Grace Basa Mayer took the time that we needed to pick out the right bedroom suit that fit our needs. She was very friendly and helpful. I will definitely go see Grace with any of our future furniture needs!
I have terrible Sciatica, and it was flaring up. And I researched mattresses. I finally decided to check out Rooms to Go. The sales associate, Christoper, was awesome.I tried a few different beds, eliminating the ones that were less comfortable. I narrowed it down to two choices that were very minuscule difference in comfort level.I chose the cheaper option. The other option was over 1k more, and Christopher didn’t try to push the more expensive mattress on me. He also didn’t try to push the more expensive mattress protector on me.I was able to get express delivery (5 days) for no extra charge. Today was delivery day. They came in the timeframe they said they’d come, and the delivery tracker was able to keep me informed.They took my old mattress and put the new mattress on the frame. They were in and out within 10 minutes.Next time I need new furniture, I will definitely start with Rooms to Go.
Christopher is an excellent sales agent. Attentive and made the buying experience easy. Make sure to ask for him when you visit the store.
My husband and I who are African-American felt RACIALLY PROFILED. Spent at least 30-45 minutes in the store without any acknowledgment from any of the sales staff. We werent greeted or asked if we needed any assistance. The store didnt appear to be busy because they were sitting around I guess waiting for their ideal customer and its apparent that it wasnt us although we had planned to make a $3000.00 purchase. Were headed to another store where Im sure our business and our dollars will be much more appreciated and valued.Well NEVER go back there again!!
Stephanie was amazing! So helpful and knowledgeable. She really treated us like family.
EDIT TO ADD: 7 Months ago I received a response to this review-- asking that I email my order info. I did so immediately. 7 months later I havent received any communication or resolution. Every day I have to look at this ottoman that I paid full price for - yet had it delivered with a hole. Every day I look at the white furniture with black scuff marks on it.Truly disappointed still.Theres no excuse for this.****The showroom staff was amazing but because of the disgraceful customer service behind the scenes and the multiple delivery issues over the last few months, I will never order anything from Rooms To Go Again.Every single item that I ordered was damaged in some shape or form. I spent over $5,500 on Living Room and Bedroom Furniture and I dont think its unreasonable to expect the items to arrive without holes, tears, and stains. Especially when they took 4-5 months to arrive.During 1 delivery, the gentleman wasnt even wearing a mask.. telling me that Covid was No Big Deal and my child was not in danger because kids dont catch it.Each time there was damage, the workers took a picture with their phone and said that I would hear back from someone within 48 hours. I never did.I emailed corporate and got a response weeks later.Today SOME of my items were supposed to be exchanged between 7a-11a.I received a message that my delivery window was 9:20-9:50Hours later, when I called about the delay, I was told that the delivery windows arent real and it may be coming at the end of the dayMy replacement items arrived at 12:15pm. The staff was very polite. The chair being exchange WAS DAMAGED! The fabric on the arm of the chair is pulled up.So my old chair had a torn seam in the back and my new chair has torn fabric on the arm.I was told that ANOTHER exchange will have to be issued.Isnt this such a waste of time and resources.Ive cancelled my pending orders that havent been delivered yet and will not return to Rooms To Go!
Pleasant shopping experience friendly and helpful .. I 👍highly recommend ROOMS TO GO for all your furniture and decor needs . Im GLAD I DID YOU WILL TO .
Linda was wonderful!!!! So glad I called RTG before I placed my order online. She had all the answers and recommended items I needed She made my day Thank You Linda!!!
Linda at rooms to go was so helpful today she went above and beyond to make sure we were happy with what we wanted. She was friendly and just a pleasant person. The best sales person I have ever dealt with. She was also very quick to get the job done and not waiting around. Thank you Linda
Stephanie G. Was very knowledgeable and professional sales lady...she was so patient in helping me furnish my home!!
The way the furniture is displayed throughput with beds across the walking path, living rm vs bedroom furniture right next to it. Everything is scattered around. No departments except for Kids.
I was so thankful to have the best salesperson work with my girlfriend and I today at Rooms to Go in Jensen Beach. Vanessa allowed us to browse. We were so comfortable shopping and didnt feel pressured when we asked questions about prices and delivery dates. She was extremely knowledgeable and helped us find the perfect bedroom set for our son. Originally we were going to order online to avoid sales people but are so glad we decided to go in. We will do all our purchases in store with Vanessa.
Linda was great!!! She knew I needed to move fast so she got me out of there in under 30 minutes!!
Dan was very helpful and took alot of time with us. Walked us thru everything we wanted to see and explained and answered all our questions. Definitely a great experience. Congrats 👏to him!
Amanda Gonzalez was so helpful! Not the usual pushy sales person either! She listened to our ideas and thoughts and had creative suggestions too!
Grace was very friendly, informative, helpful and patient! We are very happy with our choices!!😊
As i walked in,One of the sales representative name Christopher geed us right away. He was very patient and kind. He took his time to help me find what was suited for my budget. I left feeling satisfied. I would recommend him anytime.👍👍👍
Linda Paskovich is a wonderful person to work with very thoughtful and give you all the details of everything you need I would very much recommend her if you go to rooms to go in Jensen Beach she’s fabulous!!!
I am looking for a full size xl mattress set, I realize they are not as easily accessible as they use to be. When I chatted with the Rooms to Go main company online they said they did not have any on display, but I can go to my local Rooms to Go, try out standard size full mattress for my comfort then order the full xl mattress set. I attempted to do that, the lady salesperson at the Jensen Beach Rooms to Go told me she has been in the business for 40 years and that is no such thing and never has been a full size xl mattress. I have one now to a bed and I need another one. Two other stores carry them, but I wanted to see Rooms To Go had for prices on them. This sales lady with 40 years of experience is not in bedding! She has no idea what she is talking out. Very discouraged with this company.
Christopher was extremely patient with my mother and I during our selection process. He took the time to help us select a table and lamp to go with our sectional. David also took the time to explain the 2 year plan versus the 5 year financing plan when I applied for a rooms to go credit card. I will definitely be back in the near future. Thank you again !!
I recently visited a Rooms to Go store in Stuart Florida. I was looking for a sofa bed for my condo. My sales representative was Nicole. She was very nice and very helpful. She was able to answer my questions and also make some suggestions. I ended up buying a living room sofa as well as a sleeper sofa for my den.Thank you Nicole!
Linda was fabulous to work with. One of the quickest and easiest transactions ever.
Christopher Revels actually did an outstanding 5-Star Job. I wasnt really expecting to buy the kitchen table set today, but his personality helped me make the choice to purchase the table today. GIVE THAT MAN A RAISE!!! 👑👑👑
After narrowing my search for a sofa sleeper online, I came to the store to test drive my choices.I was allowed to explore on my own, as I wished until I was ready to receive assistance. Thank you for that. It is a necessary part of my decision-making process.Andy helped me finalize the details by answering my questions and asking some that helped me realize I had made the right choice. He was both personable and professional, a joy to work with.I will be back to accessorize the room, now that I have seen such tempting options.
Christopher was such an amazing customer service rep. Stayed on top of our order, communicated everything we needed to know . We will definitely be returning to this facility as long as he’s working here ! If I could give him 10 stars I would !
I decided to come into Rooms To Go earlier today to purchase my couch. I had a pleasure meeting and working with Maurice Garris from Jensen Beach! He was straight to the point and was able to help me complete my order in a fast pace manner. He was very polite, understanding! In the near future I hope to work with him and buy more furniture! Very great salesperson!
Linda was truly a delight. She answered all of our questions to the fullest and helped us make the decision that fit all our needs and wants. Will definitely be recommending this place to others, and definitely recommending that they speak with Linda.
We had a problem with a mattress we bought Gary the manager solved it to our complete satisfaction. Great service.
Maurice was an excellent sales representative! I would ask for his assistance again the next time I shop at RTG!
Great experience with Linda at Jensen Beach Rooms To Go! She was fun, patient and very helpful. Thanks Linda! Nice quality furniture and competitive prices too.
Allen was fantastic to work with. I bought a sectional sofa, recliner and tv table. He offered all services available and set up delivery dates and told me exactly when everything would arrive and what would happen upon arrival. Great job!
What a horrible experience I had with room to go, 1st I purchase a table and 4 chairs, they said it will be delivered on July 27th, then when July 27th came they never showed up, I called and they said now I will be delivered in sept, early sept, the table and chair arrived damage, then today they made another attempt to deliver and the new table was damage, I’m going on all most 3 months and still no table and chairs… horrible service… will never again purchase furniture in rooms to go…
Christopher was excellent!! Very knowledgeable and sold us a great mattress!
Nice selection, easy to get to and very friendly service. Christopher Revels was my sales associate. He helped me find exactly what I was looking for. He provided a lot of info and was helpful without being pushy. Thanks!
Went to the Jensen Beach, FL store and as soon as we walked in, we were approached by a gentleman by the name of Maurice (which we expected since this always happens whenever you go looking for big purchases).Mr. Maurice asked us how we were doing and was there anything he could help us with. We advised him we were just looking and he was nice enough to advise us how the store was set up to facilitate our search. We thanked him and he said if we had any questions that he would be around the floor to help us.He literally let us search the store on our own where we didn’t feel uncomfortable, awkward or pressured and we totally appreciated that. He gave us our space to look around the store comfortably. We found what we were looking for and we went to look for Mr. Maurice for further assistance. He gave us the info on the purchase we were making, checked us out and off we were. Best furniture experience. #WithOutTheHarassment.If you’re at the Jensen Beach store ask for Maurice, you’ll appreciate his customer service skills and enjoy your shopping experience.Brenda F.
Had a wonderful time working with Andy at Rooms to Go, he was full of knowledge and helpful tips. Would definitely recommend! Was able to purchase a great couch and mattress with his help!
I made a few purchases at the Jensen Beach Florida store and Christopher helped me out with all my questions and purchases. He even called me in his day off!! Now thats service 🙂I would highly recommend Christopher for all your shopping needs!Thanks Rooms to Go
Just bought a stunning Sapphire sectional at Rooms to Go. We had a phenomenal sales associate, Amanda G. She was kind, patient, and went above and beyond the call. She walked the store with us, gave us feedback, and shared her valued opinion. I feel confident in my purchase and believe that Amanda will be there if I need her. Thank you for all your help!
Christopher was just amazing. Boy was I glad he approached me to assist me with my purchases. He was very helpful, knowledgeable, professional and very patient. I visited the store several times before I narrowed down my items. He was not pushy at all, as a matter of fact he wanted me to think about that items that would best fit the various spaces.. He explained that he just wants the customers to be happy with their selection.
We had 3 rooms to furnish and Rob was great to work with. He knew the store and was able to easily show us our various choices, from dining tables and chairs to living room sets with recliners and kitchen tables and chairs. Lots of choices with great pricing and zero interest financing!!
Had an awesome experience dealingwith Christopher. He was very friendly and made the transaction very smooth. I liked that we were greeted at the door and felt very welcomed. I am a return customer and would go out of my way to shop at this location because of the welcoming environment.
Excellent service. See Linda. Very patient, competent, knows her stuff!
Lee was excellent and got us taken care of quickly and efficiently. Thank you!
Andy was great to work with. He is very knowledgeable and helpful. I highly recommend him. Thanks for all the time you spent with us.
A HUGE thank you to David Rivera for helping resolve my issue I was having and making it such an easy process. He took the time to make the proper calls and paperwork to make me a VERY HAPPY customer. I also want to thank Christopher Revels for helping me pick out even more furniture for my home and my daughters new home. He was very patient and helpful to make this process an easy and pleasant one. If you need some great furniture and great customer service see these guys and DONT forget to invest in their protection packages, TOTALLY worth the extra money.
I’m not one to write reviews but I had the pleasure of working with Amanda G. when visiting this store. Despite the fact that I was walking in without the idea of making a purchase that day she put me at ease in my experience. Amanda is personable and confident in that sales floor. She was attentive, patient and knowledge without trying to push a sale and has even followed up with me since my visit! I can’t wait to close on my home and go back to see her again. She far exceeds any expectations!
John Vesce made our experience very pleasant. Thank you John!!!
My wife and I walked into Rooms To Go looking to furnish our new home Friday. Mind you we had our 8 month old son and 2 1/2 year old daughter with us. Miguel Contreras, our sales representative approached us and was extremely polite and patient from the start, and was very sweet to both of our children. He was completely knowledgeable of every piece of furniture we asked about and went the extra mile to make sure we got exactly what we wanted. We spent a couple hours in the store and never felt rushed or pressured. After our sale he did not disappear, he explained how delivery would go and made sure to work with our schedule to make everything work as easy and efficiently as possible. We will be back in later next week to pick up a couple more things and we will always be dealing with Miguel from here on out. Thank you for your patience with our children and for just being an all around great person.
Stephanie was great! I highly recommend asking for her when you visit the store. She helped me find just the right pieces to fit my space. Can’t wait until it all gets delivered😊
Stephanie was absolutely amazing. She was knowledgeable, patient and walked me though until I found what I wanted. Thank you soo much. I now have a new bedroom set
We are so happy with todays visit. Linda helped us and we were able to get everything we were looking for! Thank you so much, we will be back for more. The service was absolutely amazing.
Very disappointed. Our sales guy was great but the couches are not! We ordered the Cindy Crawford slip cover couches. They are only a few months old and are Pilling like crazy! We had a tech come look and say he sees it all the time! Why do you sell a product to customers that do this?? All they offered to us were new pillows, but after talking with the tech, he confirmed this would happen again!! I do not want a couch that we are going to have to deal with this!! We asked to exchange them for new couches, we would even pay the difference for the upgrade but the managers at the store are unable to honor that request. We had to call corporate, waited on the line for over an hour, put our number in for a call back and NO CALL BACK! I won’t buy from Rooms to go again. Extremely upset.
When I entered the store, I was greeted by Rob. Since I was looking for several different things, I appreciated his patience, knowledge and also the fact the he stayed even after his shift ended to help me! With his help, I was finally able to find guest room furniture. I’ve been looking for weeks at different stores and I think his patience helped me make a decision. A great experience and I appreciated it!