Big Al was awesome, patient and very easy-going. He worked with me till we found even ground and a solution that was amicable for both parties. Took a bit longer than I would like but was still a great experience. Don The business manager was very detailed oriented and made sure all the I’s were dotted and the T’s crossed. They were also very generous on the trade-in.

I had such a great experience with this dealership. From sales to management and the finance department, Im completely satisfied and happy with their efforts and commitment to serve customers. Ask for Austin!

The team were friendly. The waiting area was clean and conveniently next to the restrooms. Our drop off was quick and shops were located in walking distance if you didnt want to sit and wait.

Quiet. Thanks Al!

Very helpful and true to there word. I was selling my car and got a quote online. They honored the price. Was there maybe an hour and everything was taken care of.

Check-in was timely, the service took about 2 hours but that was expected. During the inspection, a leaking shock was discovered and they ordered the part immediately. I was pleased at their initiative and thoroughness.

My experience at windward Ford was great. Danielle and Ken were the folks helping me that day. I was referred to go to windward ford by a salesman at cutter ford. He gave me Kens # and said hed help me out. Sure enough Ken answered and said he was off but that he could set me up with a great saleswoman. When I got there Danielle was there to greet me. She was very nice and patient with me and helped me go through the #s process smoothly. Ken ended up coming in on his day off! And took care of my financing. He was very kind and generous with shaving some down on the prices of some of the packages offered. As was Danielle with OTD price. All in all my experience at windward ford was very professional, smooth and done with respect. Both of these employees are amazing. Thank you.

Bought out my leased vehicle. Don was fantastic to work with. He explained the process clearly, did his job proficiently, and went above and beyond by helping me coordinate some paper work and services that I forgot to do on my end. Don made our experience a pleasant and easy one.

There is a new GM at Windward Ford and he is shaking things up! All kinds of new promotions and added value for anyone smart enough to come to the East Side! Really looking forward to my husbands lease ending with Nissan so we can move into the New Ford Ranger. Such a beautiful truck.I will upload photos once we close the deal. Finally, a regular person that you can relate to and trust. Welcome Darius, we are excited to have you!

Great experience at Windward Ford. Bill, my salesman, was knowledgeable, upfront, and worked with us to get us a good deal. Everyone was very nice and treats you like family. Definitely recommend!

Best place to buy in Oahu! My wife and I highly recommend Windward Ford for purchase of a new car. Mr. Bill Cousino was a a true pleasure to deal with. We told him what we wanted and he never tried to sell us anything else. Scheduled our test drive and even worked with us on getting the money we asked for our trade in. He and the business manager were very personable and understood mutual respect. As a retired soldier I appreciated the upfront, no BS atmosphere. Very professional!!! Best experience Ive had buying a car in years!!!!

Entire buying experience was great from start to finish. Everyone I dealt with - Austin, Don, Daniel - were so helpful and made themselves available for questions at every step. Would definitely shop here again.

The Service Advisor Larena Nielsen is the BEST in the industry! She made a wonderful experience out of having to have my engine replaced. Smooth operator!!

Gotta go see Bill Cousins. He really took care of me and Don the finance Guru is Great. Explained everything to me and made me feel comfortable. Bill walked me thru my Explorers functions and explained all the features to me. Thank you guys for a wonderful car buying experience. See you again!

Very kind and nice people!! Super sweet and always helpful and understanding

Took my truck in for oil change n safety check. great service all around.

Windward Ford has excellent customer service. My salesman Bill Cousino did an amazing job in helping me get what I was looking for and I absolutely love my new Ford Expedition XLT.

Excellent car and truck care. They do a goodjob of making sure youget in and out quickly.

Nice people with positive auras🌈.Very personable too.If you don’t want to be hustled & belabored by bs,you’ll definitely appreciate this bunch of homies@ Windward Ford in Kailua💕

This is a shady dealership. I recommend everyone stay clear. Hoku tried to sell me a lemon car without a test drive. I was told that the car passed their inspection and was mechanically solid. I finally got to drive the car after being adamant about a test dive. I knew that the car was bad before even leaving the dealership. The brakes were weak and the front passenger side wheel bearing was so loud that I had to raise my voice to speak with someone in the passenger seat. This car did not go through an inspection, if it did then I would not trust the mechanic who did it. Please for your own good, avoid this dealership.

Always friendly, quick appointment, great service. Highly recommend Windward Ford.

Great customer service! Lorraine was able to secure a rental for me and understood my need for a vehicle. Great place to go when you are in trouble!

Todays see service was great

Friendly staff, General manager is willing to help and listen to your needs

So worth da drive fo purchase one newco-wheelah from da windward side. Mahalo to Al and Don fo dea kokua and knowledge of eryting Ford. Mahalo Windward Ford

I come here to get my Ford worked on and its always a great experience! Im not used to going to a dealership since my uncle back home is a mechanic, but since moving on island they have been great to me and my car. I definitely recommend Windward Ford for any mechanical or electrical needs that you have for your car 😊

Lorena in service is the best. Great service & trustworthy.

I cannot not stress enough how amazing the team is at Windward Ford.Guy, Michelle, Hoku and Wayne all went above and beyond to get me into a brand new 2020 Ford Fusion Energi.I originally went in to see my options for a trade and we ran into a, well, unique issue with my old car but the team worked tirelessly the be able to get me approved for a loan and get into my new car.Thank you windward ford for getting me my dream car !!!!!We will be back to get my other half his F1-50 :) :)

If you are looking for a good price and a honest sales team to put you in a car that you want look no further. My wife and I had by chance spotted a car that we both liked but the price was a little high for what we had planned to spend. I thought well maybe I’ll just ask about it and see what I would get for a price from a sales person, in steps Justin. He asked me what I would be looking to spend I told him my dollar amount and he said he would try his best. A few minutes go by and we had an agreement on price easy day! I was shocked they didn’t have to do the back and forth with price! Then I went to see the financial manager Don, I had already secured a loan for the amount with my bank but Don asked me to just please let him try to beat my banks interest rate. I had a great rate from my bank already but thought well he’s pretty determined to beat it so let’s try it. I’ll be dammed if he didn’t find a better rate with a local bank! All and all the deal went smooth my wife and I left with a beautiful vehicle and a great price with an even better interest rate! Win for everyone across the board.

Got referred here after being on the market for a truck from a good friend, Nohili and Chris took care of me, made me feel like my buisness was wanted, not expected. They worked with me to come to a realistic number, and to get what I wanted from the inventory. Safe to say, Im anxious of owning something like this, but man do I feel good in the 2017 Toyota Tacoma TRD. Chris even went and waived the warranties i wouldnt need as Im leaving the island soon, and found one from a 3rd party that covers my 4x4 parts as well. Would definitely recommend these guys.

JR is completely unprofessional!! He was cussing at a customer and getting in the customers face. Not cool.

Summary: poor customer service, truck under warranty, didnt fix the issue and had to get it towed back to them for a second time.Absolutely unimpressed. We have been there four times in the last week. First to have the truck towed here. They knew we were coming but were closed by the time we arrived. Understandable. But they didnt leave anywhere open to leave the truck other than an alley with no cameras. Fine. We didnt leave the keys because the drop box isnt at all secure. You can stick your hand in and pull things out. Same way you put it in. Then they said they found the issue. Part would take a few days to arrived from mainland. Understandable. They needed to program the second key. Okay, I get it. During this time they refused to give us a rental. We manage with me having to drive my husband to work and pick him up every day. During this time they do not once return my phone calls. Only my husbands. He doesnt have his phone at work. They only call him to notify him about anything. Again, cant be reached. Finally the day comes to pick it up. Everything is covered by the manufacturers warranty. Because it is not an old truck. We get two miles down the road and have the exact same thing happens and we have to get it towed right on back. They cant get a hold of a tow truck and so we have to arrange everything too. Incredibly disappointed with their customer service and their ability to take care of the problem. At the very least they could have taken care of the tow and given us a rental. At most they could have also communicated and actually made sure they fixed the problem before telling us it was ready.Edit: I did call. We did go back. They said they fixed it. And now were doing this all over again. They didnt fix it. They dont know what theyre doing. And now our warranty is almost up so if it happens again they wont even cover it. And they still refuse to do a rental car. Worst dealership ever. Were now to the point of never wanting another Ford vehicle.

Excellent customer service delivered by excellent staff, bravo Windward Ford, highly recommend.

The customer service could not be beat! We loved working with Ken because he really listened to us, heard our needs and helped us get a great vehicle for our family. I really appreciated the time he took in working with us and we will definitely be back when we are ready to purchase another vehicle.

This is the best dealership I have EVER dealt with! The people are fare, honest and trusting. Guy, Wayne and the whole crew there are top notch!! I had went to the greedy lying crooks at Cutter Ford and Honolulu Ford first before ending up at Windward Ford. Im glad I went to the crooks first because it showed me even more how awesome Windward ford is! If you want to be treated with respect, fairness and kindness when buying a vehicle go no place else then to the great people at Windward Ford. I was not told or paid to post this. Im just a very happy and satisfied customer and needed to share it.

This was truly the best car buying experience Ive ever had. From the moment we stepped out of our car, Ken made everything seamless. We walked in, let him know our preferences and within minutes he had a perfect choice for us. Took it for a test drive, then sat down to make the deal. Even that was quick and effortless. We went in at 10:30 and was out the door with a truck by 2. In all, I was very pleased and satisfied with our entire buying experience. I will definitely be back and would, without a doubt, refer everyone I know.

After some initial back and forth, Danielle and the Windward Ford team came through with a great deal. Thanks for making it happen!

Awesome and Excellent . Thank you for your services for my Ford - F-150 2015!!!!

Bill Cousino is a great professional to work with. Excellent follow through.

Im 70 and have dealt with many dealerships and auto repair companies over the years. Windward Ford is the first dealership that I completely trust to provide quick, accurate, and thorough repair and maintenance at a fair price. I think the dealership from sales to maintenance is excellent and I have recommended Windward Ford to many of my friends and relatives.

Every time I have called here for service, I never get in contact with anyone and never get a call back.

Service of my vehicle was and always excellent, though the issue I had this time was the wait!!! I had a 9:00 appointment for an oil change, no tire rotation was done which was my choice because I already waited 3 hours......They used to wash the cars B4 but I guess that changed to...

Justin and Don were superb throughout the entire buying process. This was our second time buying a car from Windward Ford and next time Im in the market I will for sure use them again. Give those two gentlemen a raise!

Windward Ford service department is the best.Cliff (technician) provides excellent quality of work. Plus, both Jacob & Larena meet me with a warm & friendly smile. I almost forgot to mention Micki as she is so kind to everyone.

Great service!

Quick and easy

Researched the top 3 trucks and ended up buying the 2020 F150 XLT 5.0 from Windward Ford. First new vehicle I have bought in 19 years. Buying my truck from WWF was a pleasant surprise with no high pressure sales or getting a manager involved. My salesman was great and continued to follow up on everything after the sale. I got a lot of help from the credit manager also. He had access to a number of credit unions in trying to find the best interest rate for the car loan for me. I am totally happy with my truck and if you buying a Ford, check out Windward Ford. I am glad I did!

Christian. Wayne and his staff made it a great pleasure to do business on purchasing our Sons new F-350 Truck. Very well knowledgable of the vehicles bells and whistles. Made it a pleasure to do business with. No hassles. See them for your next purchase!

Management is deceptive. Deleted USAA car buying price to encerase price. Finance guy simply lies all the time. If you buying ford in Hawaii you are in a monopolist economy.Recommend base commander restrict this business for unethical strategies . Manager, Department and finance are very corrupt. I’m a military officer with over 25 years of federal service.

Having a hectic schedule with 2 full-time jobs and a 7 year old child to shuttle around with school and activities I do not have much time for much anything else. The folks at Windward Ford of Hawaii not only accommodated my schedule and were patient throughout the whole auto purchasing experience. From the first inquiry online requesting an auto quote, Windward Ford of Hawaii was the lone dealership which kept in touch with me and demonstrated a willingness to stand by and assist me on my terms. All the others fell to the way side but Windward Ford of Hawaii was the last one standing by me, needless to say, I bought the vehicle which suited my needs and Windward Ford of Hawaii was there from beginning to end to assist me! Having purchased vehicles in the past, this experience by far ranks as the best one I have ever been through!!! Thank you Edy, Jason, Randall, Ken, and Guy for all of your efforts and making this an absolute pleasure of an auto purchasing experience!

From the initial email inquiring about an interest in a particular vehicle to follow up emails from Matt Smith at Windward Ford to walking in to the dealership and being greeted by Jeff Salazar and closing the deal with Don. Wonderful service! Thank you Team Windward Ford for all of your expertise and professionalism is providing stellar service. I have attained the car of my dreams thanks to you all. God bless you all.Mahalo,Emily M

John in the service dept provided excellent customer service and care. Kept me up-to-date on repair progress and notified me immediately when vehicle was ready.

Got my Ford Escape 3 days ago. I am very pleased with my new car. My kids are loving it as well. I would like to give a big Mahalo out to Wayne Fukumoto, who made my entire experience at Windward Ford a really good and enjoyable one! He was amazing, and did everything possible to make the process go as quickly and as pleasantly as possible. Thank you so much for helping set me up with my amazing ride!

Sold me a car without telling me all its faults. Had it pass safety from their guy when they sold it to me, now Im trying to renew it and im learning the car wont pass. And they sold it to me without a spare or jack. Would have been nice to mention. Dont want that factoring into the price, right Wayne?

Very welcoming atmosphere and friendly staff. I came In later in the day closer to closing time and they still took the time to show me around, let me have a nice long test drive and then when I decided to purchase cleaned it up for me. They were very fair and were willing to explain anything I had questions on without being pushy at all. Went home with a beautiful 2019 Ford F-150!

I took my F-150 in for a recall on the insulation in the seat belt post and the service was great. The awesome, friendly staff explained to me exactly what needed to be done and how long it would take and they finished it prompt and on time. I was very impressed with the service team. They even washed my truck when it was done. Since the day I walked in to purchase my truck, every employee I had to deal with has been professional, helpful and friendly. If youre shopping for a Ford, I highly recommend Windward Ford in Kailua. Thank you Windward Ford. Aloha.

Easy transaction. No sales pressure. No hidden fees. The only car dealership I found so far with no dirty tactics. All staffs are great. They show you all of your options and make you decide which one would work for you best. Would definetely come back for my next vehicle purchase and recommend to all my friends & family.

Great customer service! Everyone is friendly and helpful. They work above and beyond to help you with your vehicle needs.

Made my appointment over the phone with no problem. Arrived on time, paperwork was quick and I got a ride home. Got one call to get my permission to replace a small part and a short while after my car was ready and my ride arrived and took me back to WW where I paid my bill and drove off. Good job and very helpful folks. Thanks!

Windward Ford is awesome, they take your vehicle in and start working on it right away, they keep you posted on the progress, Im not going to change dealership at all, they will always take care of my vehicles!!!

So far excellent..very nice people in service dept

WINDWARD FORD FAMILY:. EDY C. WAYNE F. KEN salesman, & DON MADE MY BUYING A FORD RANGER COMFORTABLE & FUN NO PRESSURE!.😎 AND like they say GET YOUR OWN FORD!!!!! THANK YOU WAYNE F.

Amazing Experience, Military Friendly. I recently sold my truck so I stopped by to look for a new Car and Ken was there to greet me. We test drove several cars looking for the perfect car for me. Ken went above and beyond to make sure I left completely satisfied in my brand new 2017 Ford Escape . I would recommend this dealership to all my friends. All the managers were so accommodating it was so odd to be shopping for a car and not bullied around to sign the paper upfront and agree to something your not comfortable for. I loved it thank-you Windward Ford.

Bill Cousino immediately greeted us as we began to walk around the car lot. He was friendly and spoke calmly and not aggressive. Most car sales people are pushy, aggressive and when they get their superiors involved, even their superiors are super aggressive and it makes us feel like we are being rushed/coerced into making a decision right away.Bill answered all of our questions truthfully and was never just trying to make-the-deal. He genuinely gave his opinion about cars on the lots and helped us find the perfect truck. We went in there about mid-morning and were out of there by early afternoon. He explained things in detail and made us understand fully what we were doing.Christian was friendly and even talked with us a little about us personally, which doesnt always happen quite so genuinely.I never caught her name, but there was the front desk lady as well, with the glasses and curly dark hair. She was also helpful and super friendly when I returned on a different day to drop off some paperwork to Don. She kept checking on me to make sure that I was okay and continued to ask others where Don was and made sure that he didnt forget about seeing me.Don was also friendly and I could tell that he takes the confidentiality of his customers information very seriously.The overall atmosphere of Windward Ford is very home-like and the staff are all-friendly, never pushy. They never made us feel unwelcomed or looked at us funny. Bill spoke with ease and even if we didnt want to leave with a new truck that day, we wouldnt have been pushed about it in an aggressive manner. I would definitely recommend this place to friends and family. Keep up the good work! :)

I was seen quickly. I didnt take very long to carry out the work. Professional and courteous staff. I definitely plan to do business with Windward Ford for as long as Im on the island.

My experience was great! The staff was very professional and didnt pressure me to buy. No car buying games to deal with at this dealership. Mark was my sales consultant and I highly recommend him if you are in the market to buy. If you make Windward your first stop, you wont need to go anywhere else. Thanks again Windward Ford on making another happy customer! Cheers!

No pressure stress free purchase. Wayne and Edy was awesome totally recommend to see them. I got my own ford

The Best car buying experience ever. Salesman Mark was very knowledgeable, never pushy, took his time and answered all our questions. In the end I got the right car at a great price. Don the Finance Manager was fast and efficient. This place is worth the trip.

This is by far the best Ford dealership on Island. I have been to multiple Ford dealership and I have never experienced the level of customer service knowledge of their vehicles and friendly environment as I have done with this company. They are helpful and reliable for both service and sales department. If I ever was to consider purchasing another vehicle again it will be from them.

Very low key and comfortable environment. Transaction was done fairly quickly and professionally. Great dealership and great experience.

Dealership thinks they are the only place on island. Treat you like you have to buy their cars and we’re told the other places were liars. Do not recommend working with this business.

A special thank you to Wayne Fukumoto. He made buying our Corvette easy and fun. We live on the Big Island and it couldnt of been smoother. And a thank you to the rest of the team that helped us get our car. Wayne kept us up to date with when our Corvette would be shipped.

Recall replacement of passenger airbag was finally available. Service department did an excellent job in a relatively short period of time and even vacuumed the car. A ride home and back to the dealer was appreciated.

Excellent service department. WW Ford wants to make and keep you happy and it really shows they care.It’s very easy to make an appointment. I waited there while the service was done. They worked on my car right away so I ddI not have to wait.The service advisors take the time to review with you the condition of your car. I needed a new battery and they replaced it right away.You are not going to find a better shop on Oahu to work on your vehicle.

I have been on active duty for 23 years and have a job that requires traveling 10 out of 12 months. So when I moved to Hawaii my first priority was to find a dealership that has great customer service and to find a great reliable economical vehicle for my Wife and Grand Daughter. We leased a new Ford Focus from Windward Ford but within a week we started to hear and feel the brakes vibrating and then a weird noise that resonated throughout the vehicle. We took the vehicle in for repair and Windward gave us a loaner vehicle. Only thing was the loaner had serious transmission issues to where my wife was scared to drive it but she did since I deployed twice within the first 30 days of being on Island. My new car came back with resurfaced brakes, with a disclaimer that I would still hear and feel metallic sounds,WHAT? I thought thats why I went for a new vehicle and not an island hoopty, I pay to enjoy the new car feel. Additionally, they replaced the left rear hub. Then the day after I get it back, I hear the sound from the engine come back. I want to turn it in, but I am leaving again. Oh, it took nearly a month to get my car back. I got a voice mail on 27 June stating that they were waiting on parts and it should be 3-5 days. I deployed twice since then and never heard back until I called on 20 July, the service department said it had been ready since 27 June and that she left me multiple messages, nope, the only one I received was on 27 June.

The employees and service at Windward Ford were very helpful and polite they answered any and all questions we had. Our salesman said exactly what he could do for us and delivered. I am very satisfied with the services he provided and would recommend them to anyone. I would definitely buy another vehicle from Windward Ford.

Love the homey atmosphere, the service, the people and the popcorn! Everyone Ive encountered greeted me with a smile and made me feel welcome. This is where I take all my cars and is definitely the place to go if you want great service!

John was extremely helpful in providing information regarding servicing of my vehicle and keeping it running in optimal efficiency. Also, provided service quote for a different vehicle that had some damage. I definitely will continue to use Windward Ford for our vehicle maintenance.

We went into look!! Well we drove away in a beautiful 2016 Ford Explorer Sport. From being greeted on the lot all the way through the final signing, we were treated amazing!! Everyone was so pleasant, our salesman Angel was awesome!! Great sense of humor, very knowledgeable about the vehicles and made us feel right at home with them. Definitely would go back to purchase another vehicle and will refer everyone I come across looking or not looking for a vehicle to give them a visit!! Thank you Windward Ford!!

The salesman did fine, my issue with Windward Ford was that they listed a dirty vehicle that wasnt even mechanically checked out. Then I am told that it will be cleaned and checked before they send it to my house. When I call to get a status it hadnt even been washed yet, once vehicle shows up there is dirt in car and places that were never detailed. All in all not happy with Windward Ford, car works fine and is what I was looking for.

Excellent service. They answered any and all questions we had. Always felt important during our time there.

The General Manager Randy takes great care of me every time I bring my car in for service. He always makes me feel welcome and has my car finished under the estimated time. Highly recommend Randy at Windward Ford!

The service was good. Jessica was very helpful. I appreciated the ride to work and I did not have to wait for that ride. I had a safety inspection done as well as servicing and a recall on the airbag done. I needed a new tire to pass the safety inspection. Unfortunately they could not get me the needed tire the same day. I had to bring my car back on another day.

This place is easily my favorite dealership on Oahu. I live on the other side of the island which makes this place a drive but completely worth it for me. Ive dealt with both thier sales department and service department. Both of which have never tried to up sell me or rip me off which many other places on the island will. This place will always have my business.

We love Henry! He was so helpful and patient with our tons of questions. Although going to the dealer may be more expensive we will continue to go here because of Henry.

John was great, told me it would take 5 hours to do a safety inspection on my Ford C-Max but push it through in 90 minutes! I guess most of their Techs. did not call out sick as they usually are.

Great experience! Wayne was great and made it super easy. The manager Guy Mello came out greeted me and made the negotiating super easy... if your looking for a vehicle you really need to check them out.

BLUF: Frustrating service department. Had to talk to management to get issues resolved. Management will listen.Story: I took my vehicle in for the passenger air bag recall. I also asked them to replace the failed drivers side door handle and drivers side regulator. They were both broken. I receive a call about the passenger side regulator going bad. (First question, why was the tech messing with the passenger side door at all?) I refuse additional work and request only driver side door be fixed. I pick my vehicle up the next day and notice the following: 1.) plastic on the passenger side door was bent, 2.) I was missing a bolt cover on the passenger side door, 3.) there is now rattling in the passenger side door. I bring the issue up to the service representative and he says the tech did not work on the passenger door, despite being presented with the evidence. (Then why did the tech report the noise in the passenger door in the first place? Why was he even messing with the door.) I pick up my car because the parts are on special order (more expensive.) I take the car back to get the final part installed, and they report that additional parts on now needed on the driver side door that they missed.

In love with our new F-150 Lariat Special Edition. We had a complicated situation and Jay didnt hesitate to take us on as customers. Him and his team were very professional and we are so happy with our new truck! Thank you Jay and Don for all your hard work! These guys rock!

Nice non pushy sales team

The dealership was incredible, especially the sales team I had the pleasure to work with. They are competitive and eager for your business. I highly recommend giving this dealership a try before you buy a new or used vehicle. Thanks guys I am really enjoying my vehicle!

I bought my Ford Escape used from Windward Auto in September. That dealer had me going to them for service every 2500 miles. After leaving a service I noticed there was serious corrosion on my battery. I took a picture and when 2500 miles came brought it back for service and brought to their attention the battery. They changed oil and checked fluid levels then told me it would be $200.00 to replace the battery. Why? I had to have bought the car like that. When I asked to speak to a manager they had me wait. Then came and said they were busy BUT I can take my car to Windward Ford because its still under warranty and they will replace it. Kevin was amazing I felt like I could trust him. Service was done quick and done well. I noticed they had to top off some levels (that were checked as full from Windward Auto). I will no longer be going to Windward Auto (even tho I would have a lifetime motor warranty if I did). Im told that part of my car should never have a problem anyway. Thank you Kevin for all your help! Ill be back!

The last two times I took my vehicle in for service, the wait has been too long. This last one was over 6 hours, I was not happy waiting that long. I dont live in Kailua and make the trip to have good service but that has not been happening lately. I had to call to see if my vehicle was ready, the girl said she would call me back. She never did call back and I ended up walking back there after an hour passed by. When I got there, she said they just finished. Makes me wonder. I figured I give it another shot and bring it in to Windward Ford, but I am disappointed with the wait. I always make 7 am appointments and the wait is more than half a day. Dont think I will be going back unfortunately. Not to mention they did a diagnostic test which cost me so much money and not to find anything wrong is disappointing! They also changed workers and I dont remember having this kind of problem before, I was always happy with the service.

I had a great experience with Windward. Went all over the island and ended up here. They weren’t pushy to get me to make a decision and didn’t play any games with prices. Thanks guys.

Great Service! Great Crew and fair pricing on repairs. I have been using Windward Ford for my two Vehicles since 2001. John in Service is so nice to work with. I plan to continue brining my cars there for as long as I have them.

Don Comeaux, the salesman who helped me thru this was awesome. He guided me thru the purchase while maximizing the discounts offered. I knew exactly what the cost was before arriving at the dealership. Great service much appreciated.

Absolute worst car buying experience Ive ever had. The management and sales men are not true to their word even with a written agreement. If you try to call them they will just pass the phone around to different people with no one actually making an attempt to help. Ive had over 9 times someone tell me they will get an answer to my question and call be back by the next day. Never once received a call even from the managers.. Horrible Horrible service save your money and time go anywhere else but here!!!RESPONSE: hi windward ford. Please explain who I am supposed to reach out to if no one will call me back or attempt to help me while I have them on he phone or there in person... I already bought a car from you my issue is that you own me a set of floor mats and a second key that was promised to me but the second I try to collect on our agreement no one wants to deal with me.. Why would you, you already have all of my money... I was told by your manager I should put a towel down who needs rubber floor mats.. It was written in our contract and of course I didnt know its only on your copy but it was signed and agreed apon sale.

My experience at windward Ford was very pleasant The people there from Guy,hili,Chris .They made me feel comfortable the family at windward Ford is very top notch sales people .From the time I got there to the time I drove off in my car off the lot was awesome thank you all for your hospitality and just being real Aloha from Paul

Work was good to identify and correct the coolant leakage problem. Feedback during the 6 hr process could have been a bit better.

Windward Ford always takes great care of me. My car is in and out quickly.Thank you for great service!